HEALTH ONBOARD

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					Health Onboard
Emirates remains committed to promoting well-being onboard with its „healthy flying‟ initiatives.

The airline launched its pioneering Mood Lighting onboard its ultra long-haul A340-500 aircraft.
This programme carefully controls cabin lighting in sync with the light outside the aircraft to reduce
jetlag on long flights. This means passengers are fresher when they arrive for their holiday, business
meeting or onward connection.

Emirates has also made seating aboard the latest Airbus and Boeing wide-bodied aircraft more
comfortable – giving more space, providing improved head and neck support and enhanced
reclining capabilities. A host of „healthy flying‟ tips are contained in our in-flight magazine Open
Skies, throughout our in-flight entertainment programme, and on our corporate website
www.emirates.com

Emirates has always surpassed world airline standards in terms of health awareness, often being the
first to adopt new procedures and invest in first-class medical training for crew.

Emirates‟ Medical Services works closely with international aviation medical organizations such as
IATA, ICAO and ASMA. Emirates is the Middle East representative on the IATA Medical
Advisory Group, which advises on issues such as the introduction of new medical regulations and
procedures within the industry.

TEMPUS

   Using the Tempus system, Emirates‟ cabin crew can now obtain clinically-accurate vital signs
    data from a passenger who has taken ill in-flight. This leading-edge passenger health monitoring
    system comes from UK-based Remote Diagnostic Technologies Ltd (RDT).

   Tempus records a passenger‟s blood pressure, pulse rate, temperature, electrocardiogram
    (ECG), blood glucose levels, blood oxygen and carbon dioxide levels.

   The data, which can include and real time video of the passenger, is sent via the in-flight
    communications system to emergency medical specialists at the MedLink Response Centre in
    Phoenix, USA. Experts can diagnose the problem and advise the crew on the best course of
    action.

   Emirates is among only a handful of airlines worldwide who have purchased the technology.

   Tempus is installed on all Emirates' Airbus A340-500 and A380-800 and the majority of the
    B777 fleet. All aircraft on order will include Tempus.




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MEDLINK

   Emirates was the first Middle East airline to sign up MedLink, which provides a round-the-
    clock Emergency Telemedicine Centre service from a hospital in Phoenix, USA.

   During an emergency, Emirates crew/medical personnel can phone the MedLink emergency
    centre via satellite communication lines and discuss the passenger‟s condition with an expert.
    The patient's condition is monitored, and if necessary, arrangements can be made by MedLink
    to assist the passenger at a suitable airport.


FREMEC CARD (Frequent Travellers’ Medical Card)

   The FREMEC card is an IATA-accredited identification that ensures cabin crew and booking
    agents can provide passengers with special needs an enhanced level of service. Applications can
    be made to Bronwyn Rodgers – Emirates Aviation Medicine Nurse by emailing
    s385498@emirates.com.

   The card is free to passengers with chronic but stable medical conditions. Please note, however,
    that this card unfortunately cannot be issued to any passenger with changing needs or a
    passenger requiring oxygen for use onboard.

   The card number must be quoted when booking flights so that the necessary preparations may
    be made in advance.

   For confidentiality, the card does not name the medical condition, only the passenger‟s
    requirements. All medical information is seen only by the airline‟s Medical Services
    Department.

   Holders of the FREMEC card, who would usually need a medical certificate to travel, do not
    need clearance for each journey. Passengers are advised to inform the airline should their needs
    change or should their medical condition change or deteriorate.

   Emirates recognizes FREMEC cards issued by other international airlines, allowing a
    passenger‟s special needs to be met on transfer, connecting and code share flights.


MEDICAL EQUIPMENT ONBOARD

Aircraft Medical Kits (Emergency Medical Kit, First Aid Kits)

   All Emirates aircraft carry extensive onboard medical kits including a selection of commonly
    used drugs, intravenous fluids, resuscitation equipment, first aid items, and even equipment to
    handle onboard deliveries of babies. The kits reflect developments in international pre-hospital
    care and medical best practice.

   All Emirates cabin crew are trained in First Response.
Defibrillator



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   Emirates was the first airline in the Middle East to equip each aircraft with a defibrillator. All
    senior cabin crew are trained in its use.

   Emirates cabin crew have saved lives of passengers using onboard defibrillators.

Oxygen

   Oxygen can be supplied onboard to passengers who may need it in a medical emergency. Pre-
    booked oxygen requirements are also arranged. These bookings are made via the IATA MEDIF
    system and oxygen can be made available onboard at either two or four litres constant flow.

   Should pre-booked oxygen be required, a completed MEDIF form would be needed from the
    passengers‟ treating doctor. Emirates only supplies adult oxygen masks. If nasal cannula or
    paediatric masks are required, the passenger will be advised to ensure that passengers arrange
    and obtain these items themselves, prior to travel.

Passengers’ Own Equipment

   Passengers may carry their own essential medical equipment onboard; provided it is dry-cell
    battery operated and can be used independently of the aircraft‟s electrical systems. Passengers
    must ensure that the battery life of the equipment is well in excess of the estimated flight time.

   Passengers are not allowed to carry equipment which emits electromagnetic radiation.

   Passengers are not allowed to carry their own oxygen cylinders. Oxygen will be provided free of
    charge to passengers who indicate a need when booking.

   12 models of Portable Oxygen Concentrators (POC) have been approved for use onboard
    Emirates aircraft, should the passenger prefer this to the onboard oxygen supply. The approved
    list is available on the Emirates website. This machine must be portable and dry cell battery
    operated. Passengers are required to ask their treating doctor to complete the Medical
    Verification statement for the use of POC (form available on the Emirates website) and submit
    this to Emirates Medical Services for prior review and approval for use onboard.

   CPAP and BIPAP devices which are commonly used for Obstructive Sleep Apnoea have also
    been approved for use onboard the Emirates fleet. These devices must be lightweight and
    portable, and must also be dry cell battery operated. A Medical Verification Statement is also
    required for use of this device and is available on the Emirates website. This must be completed
    by the passenger‟s treating doctor, and forwarded to Emirates Medical Services for prior
    approval for use onboard.

   Excess baggage requests for medical equipment can be made when booking and are treated
    sympathetically.



HEALTHY EATING ONBOARD

   A wide range of special meals can be ordered to meet health and dietary needs. To ensure
    availability, it is preferable that meal requests are ordered at the time of booking or,


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    alternatively, at least 24 hours before the flight. Meal options include high fibre meals, low
    calorie meals, low cholesterol/fat meals, diabetic meal, and gluten-free meals, amongst others.

   Cabin crew are instructed to serve water and fruit juices at regular intervals throughout flights,
    approximately every 30 minutes.


EXERCISES ON THE RADIO

   Emirates provides energising in-seat exercises via radio Channel 23.


EMIRATES INFLIGHT MAGAZINE

   Dedicated pages in Emirates in-flight magazine Open Skies outline Emirates‟ “Comfort in the
    Air” programme – a series of exercises and precautions which can be followed to maintain
    optimum health both onboard and post-flight.

   The magazine features regular articles on healthy living, exercise and healthy eating.


PASSENGER INFORMATION AND ADVICE

Before a flight

   Consult a doctor: Emirates advises all passengers with any medical concerns about flying to
    consult their doctor before travel. Passengers are advised to think about medical requirements
    onboard, as well as at their destination.

   Avoid overeating: Eat lightly before flying. On long flights, the body‟s metabolism slows down
    and is less able to digest large quantities of food.

At the Airport

   Arrive early: Allow plenty of time to check-in, shop and reach the gate to avoid unnecessary
    mental and physical stress before flying. Make the most of the comforts in the lounges provided.

   Travel light: Avoid carrying heavy bags through the airport.

During the flight

   Equalise your ear pressure: Changes in cabin pressure, especially during ascent and descent, can
    sometimes cause mild pain in the ears. Equalise by swallowing or sucking a sweet. Babies and
    infants may suffer more acutely, so provide something for them to suck on – e.g. a
    pacifier/comforter/soother.

   Rehydrate: Drink plenty of water or fruit juices during flight. Avoid too many caffeinated drinks
    and alcohol as these act as diuretics.

   Wear glasses instead of contact lenses: Dry aircraft cabin air may cause drying of contact lenses.
    Emirates advises the use of glasses during flight, where possible.
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   Moisturise: Dry cabin air also dries skin rapidly. Combat tight, dry skin with a good quality
    moisturizer.

   Comfort: Wear loose clothes and avoid anything that may restrict blood circulation. Use the
    seat‟s lumbar support and recline function to find the most comfortable position. Use footrests
    to relieve pressure on calf muscles.

   Adjust your body clock: Try and get a good night‟s rest before flying. Set your watch to the
    time at destination to help you adjust.

   Keep blood circulating: Sitting still for long periods can lead to compression of the central
    blood vessels in the legs. Carrying out the light exercises detailed in the Emirates inflight
    magazine helps to reduce muscle fatigue and encourages blood flow.

On arrival

   Exercise: If you cannot sleep on arrival, try some light exercise such as a brisk walk to help
    adjust your body clock. The biological clock requires approximately one day per time zone
    crossed to fully adjust.




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