North West London Workforce Development Confederation DATED April 2004 North West London Strategic Health Authority on behalf of the London S by rst60617

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									               North West London Workforce Development Confederation


DATED:- April 2004




           North West London Strategic Health Authority
              (on behalf of the London S HA, Herts SHA and Essex S HA)

                                       and
             London Pharmacy Education and Training


         -----------------------------------------------------------------
                   SERVICE LEVEL AGREEMENT
                          For Pharmacy Services
                         April 2004 – March 2007




                                                                             1
                                    CONTENTS
                                                                             PAGE
Parties to the Agreement                                                       3

Acccountability Arrangements                                                   4

Risk Assessment                                                                4
Description of Services and Objectives                                         4

Duration                                                                       5

Confidentiality and Data Security                                              5
In year changes                                                                5

Finance                                                                        6

Review and Monitoring Arrangements                                             6-7

Disputes Resolution                                                            7
Signatures                                                                     8

SCHEDULES

Schedule 1            Functions and Activities

              -       Preregistration Pharmacy Training & Support
              -       Student Pharmacy Technician Training & Support

              -       Continuing Education & Continuing Professional Development

              -       Management and Development of LPET

              -       Quality Specification


Schedule 2            Supporting Information

              -       Budget
              -       Staffing Structure

              -       National and Professional Networks and Organisations


Schedule 3            Consulting, reviewing and reporting mechanisms

              -       London Pharmacy Workforce Development Group

              -       Liaison arrangements

              -       Review, monitoring and reporting mechanisms

                                                                                     2
                               Service Level Agreement


                                 April 2004 – March 2007


1.        Parties to the Agreement

This agreement is made between:-

North West London Workforce Development Confederation / Strategic Health Authority

on behalf of -

         North Central London Workforce Development Confederation / Strategic Health
          Authority

         North East London Workforce Development Confederation / Strategic Health
          Authority

         North West London Workforce Development Confederation / Strategic Health
          Authority

         South East London Workforce Development Confederation / Strategic Health
          Authority

         South West London Strategic Health Authority

         Essex Strategic Health Authority

         Beds and Herts Workforce Development Confederation / Strategic Health
          Authority (Herts)

and
London Pharmacy Education and Training (LPE&T)

Partner Organisations using the services are:

         All NHS Acute, Mental Health and Primary Care Trusts across London, Herts and
          Essex, including HM Prisons

This SLA is not a Contract enforceable under Law but represents the mutual commitment
and collaboration of NWL WDC / SHA (on behalf of all the WDC / SHAs listed above)
and London Pharmacy Education and Training (LPE&T) to meet service requirements.




                                                                                      3
2.       Accountability Arrange ments

Accountability for performance of the services and functions set out in this Service Level
Agreement lies with the Accountable Officers of NWL WDC / SHA and London
Pharmacy Education and Training (LPE&T), as follows:

        LPE&T will be accountable for the management and delivery of the se rvices and
         outputs in accordance with the specification set out in the Schedule to this
         Agreement.

        NWL WDC / SHA will be responsible for the monitoring of the service as defined
         in the Schedules to this Agreement.

        To ensure that the needs of the users are adequately met and the appropriate needs
         of the service are commissioned, a London Pharmacy Workforce Development
         Group (LPWDG) meets quarterly (see Schedule 3.1)


Risk Assessment

There a number of risks which have been identified, associated with this SLA.

        Funding withdrawn completely – LPE&T would cease to exist resulting in
         potential redundancies - this is felt to be very low risk.

        Part funding withdrawn – eg CPD, due to changes in WDC / SHAs priorities,
         based on requirements and service needs – resulting in potential redundancies –
         this is felt to be a higher risk, as NHS priorities continually change.

        Risks of litigation against activity – this is felt to be low risk, as procedures and
         risk assessments are in place

        The commissioning of workforce development activity changes to a different
         organisation(s) - this is felt to be low risk, as change of this nature would be
         managed, based on service needs.


3.       Description of Se rvices and Objectives

The functions and activities covered by this Service Level Agreement are outlined in
detail in the attached Schedules.

A full description of each of the functions and activities and how they are to be delivered
and measured is set out in Schedule 1 of this agreement. Each function in the SLA is
underpinned by a Quality Specification (see Schedule 1.6). The quality framework will be
reviewed on an annual basis.
Additional Information to support this SLA is outlined in Schedule 2.

Consulting, review and reporting mechanisms are outlined in Schedule 3.




                                                                                            4
4.     Duration

There is a mutual intention by NWL WDC / SHA and LPE&T to continue to develop the
SLA until it is superseded in whole or in part by new service structures.

To allow for service and structural change, the SLA is subject to a review on an annual
basis. Formal notice of withdrawal from part or all of the SLA or cessation of provision of
any of the services shall be subject to notice of not less than a full financial year from all
parties involved.

This Agreement will operate for a period of 3 years with effect from 1 st April 2004 until
31st March 2007. The Agreement will be subject to an annual review to be completed by
the end of October each year, and subject to a formal review by the end of October 2005
to plan for the 2007-2010 SLA.


5.     Confidentiality and Data Security

Data Protection

Data held and processed by NWL WDC / SHA and the LPE&T for the purposes of this
SLA shall be registered under the relevant provisions of the Data Protection Act 1998, ie.
as a bureau service, by NWL WDC / SHA and LPE&T under their own registration.


Confidentiality

All parties will endeavour to maintain appropriate confidentiality regarding information
that is proprietary to each of the partners within the context of shared working.


6.     In-year changes to the SLA

Any significant variation to this Agreement or additional services requested will be
managed through consultation with the LPWDG and the WDC / SHAs which are party to
this SLA (See Schedule 3).

This enables a stable environment to be maintained during a period of change and an audit
trail of changes to the Service Level Agreements to be available for future reference. It
also facilitates the control of updates to the Service Level Agreement document enabling
proposed changes to be communicated to other internal and external parties who would be
affected. All parties are therefore aware of the effects of their own decisions and actions.
Any resource implications will be identified and appropriate subsequent action will be
agreed between NWL WDC / SHA and LPE&T. The process is intended to support
changes in a controlled manner, which reduces the risk of errors and misunderstanding
that could result in a reduced service to SLA partners or contractors.

Under the SLA, it is implicit that any service changes following NHS policy initiatives or
statutory changes will be incorporated into the working arrangements: it is the
responsibility of both parties to implement these changes efficiently and effectively. It is
the responsibility of all WDC / SHAs party to this SLA to share any increased costs,
where required. Changes introduced for improved targets or the inclusion of additional
work being undertaken at no additional cost will not require submission through the
formal protocol but should be noted as variations to the SLA.


                                                                                            5
7.       Financial Arrangements
Budget

The budget is agreed between the NWL WDC / SHA and LPE&T on an annual basis
subject to MPET allocations. The budget for the service will be reviewed annually and a
provisional agreement is made in December, taking into account inflationary pressures
and the financial impact of proposed service developments. The budget is then confirmed
in Feb/March once MPET allocations have been confirmed. The agreed budget is to cover
overheads, and service delivery and management costs but does not include salary costs
for Preregistration Pharmacy Trainees and Student Pharmacy Technicians, which are held
separately by NWL WDC / SHA on behalf of the WDC / SHAs party to this agreement.
Payment Dates
Payment of sums due under the SLA shall be made in four equal quarterly installments.


8.       Review and Monitoring Arrangements

The aim of the review and monitoring arrangements is to ensure that the overall objectives
of providing a timely, high quality and cost effective service are met through a system of
agreed criteria, objective measurement and regular discussion between NWL WDC / SHA
and LPE&T, including proper opportunity for feedback for:

        problem resolution and escalation procedures.

        service improvement in-year and from year to year.

        development of the SLA itself.

        adjustments to price to reflect significant variation (planned or unplanned) in
         volume or quality.

        monitoring of quality standards

All parties to this SLA are informed & consulted throughout the year as outlined in
Schedule 3.2.
The following levels of monitoring and review will be maintained:



Monthly review

A monthly review meeting will be held between LPE&T and NWL WDC / SHA. The
matters for discussion will include:

        performance of the SLA, including activity plans

        a report on the resolution of matters raised since the previous monthly meeting

        any in- year changes in activity

        financial review of the services against budget

        quality review of the services.

        any other matters relating to the development of the SLA
                                                                                           6
Annual Report

An Annual Report will be produced by the end of October each year by LPE&T in
conjunction with NWL WDC/SHA, reviewing the previous financial and academic year.
The report will be shared with all parties to this SLA and service users, and will inform
the Annual Review (see Schedule 3.3).


Annual Review

The Annual Review will take place by the end of November each year, in consultation
with WDC / SHAs and service users (via the LPWDG).
The issues reviewed will include:

        performance of the SLA, including activity plans

        any in- year changes in activity

        financial review of the services against budget

        service improvement from year to year

        monitoring of quality standards

        value for money

        any other matters relating to the development of the SLA

The outcome of the Annual Review will be to agree an action plan for the subsequent
year. In the second year of the SLA (October 2005), this review will also consider the
renewal of the SLA, and recommendations for changes.


9.       Disputes Resolution

In the event of a dispute over the interpretation or application of the terms of this SLA, the
process of resolution is as follows:

        The officers of NWL WDC / SHA and LPE&T who are named as having day-to-
         day responsibility for the service concerned should consider the issue.

        If it is not possible to resolve the issue at that level it should be referred to
         LPWDG.

Disputes should be determined as quickly as possible. In normal circumstances, NWL
WDC / SHA and LPE&T are committed to resolution within one month of the formal
notification of a dispute to the officers as per paragraph 1 above.




                                                                                             7
10.      Signatures to the Service Level Agreement

The Signatories agree to enter into the joint arrangements, undertakings and
responsibilities described, for the provision of services according to the detailed service
specifications listed in this Service Level Agreement.


For and on behalf of NWL WDC / SHA (as lead for all 7 WDC / SHAs)


........................................................................................ Signature …………. Date
Chief Executive WDC / SHA




........................................................................................ Signature …………. Date
Director of Finance SHA


For and on behalf of London Pharmacy Education & Training (LPE&T)


........................................................................................ Signature …………. Date
Director, London Pharmacy Education & Training


For and on behalf of the London Pharmacy Education & Training service users


........................................................................................ Signature …………. Date
Chair, LPWDG


........................................................................................ Signature …………. Date
Director, London, Eastern & South East Specialist Pharmacy Services




                                                                                                                8
Schedules
Schedule 1     Functions & Activities of London Pharmacy Education & Training

Schedule 1.1   Preregistration Pharmacy Trainee Education and Support

Schedule 1.2   Student Pharmacy Technician Training and Support
               - NVQ Level 3 in Pharmacy Services

Schedule 1.3   Design and Delivery of Continuing Education / Continuing
               Professional Development (CPD) events

Schedule 1.4   Supporting Continuing Professional Development (CPD) in the
               Workplace

Schedule 1.5   Management and Development of the
               London Pharmacy Education & Training Service

Schedule 1.6   Quality Specification for Services Provided

Schedule 2     Supporting information

Schedule 2.1   London Pharmacy Education & Training Budget 2004-05

Schedule 2.2   London Pharmacy Education & Training Staffing Structure
               (April 2004)

Schedule 2.3   National and Professional Networks and Organisations

Schedule 3     Consulting, review & reporting mechanisms

Schedule 3.1   London Pharmacy Workforce Development Group
               (LPWDG) (& in turn, Senior Pharmacy Managers in Acute
               and Mental Health NHS trusts & HM Prisons and Lead
               Pharmaceutical Advisers in PCTs and SHAs)

Schedule 3.2   Liaison with all 7 WDC / SHAs party to this agreement

Schedule 3.3   SLA Review, Monitoring & Reporting mechanisms




                                                                            9
Schedule 1            Functions & Activities of London Pharmacy Education & Training
Functions & Activities of London P
London Pharmacy Education & Training is nationally renowned to be one of the best
providers of education and training for NHS pharmacy s taff. The availability of the
training provided is of paramount importance in the recruitment and retention of
pharmacy staff.
harmacy Education & Training
Schedule 1.1
Preregistration Pharmacy Trainee Education and Support

On completion of their four year University degree in Pharmacy, graduates are required
by the Royal Pharmaceutical Society of Great Britain (RPSGB) to undertake a 12- month
period of on-the-job training at an approved establishment, prior to taking their RPSGB
Registration Exam. The majority of NHS organisations employ or contribute to the
training of Preregistration Pharmacy Trainees. London Pharmacy Education and Training
supports this training in these NHS organisations in a number of ways, as detailed below:-

Recruitment of Pre registration Pharmacy Trainees - Clearing House
A national Clearing House advertises all NHS preregistration placements in England and
Wales. London Pharmacy Education and Training (LPE&T) subscribes to the Clearing
House on behalf of London, Herts and Essex, and each NHS organisation selects and
recruits its own Preregistration Pharmacy Trainee(s).

LPE&T will co-ordinate the annual updating of London, Herts and Essex information
published in the Clearing House booklet and website, and, via the NHS Pharmacy
Education & Development Committee hold a contract with the Clearing House for its
services.

Recruitment Roadshows
LPE&T will take part in a national initiative to visit all University Schools of Pharmacy
across the country to promote preregistration training and careers in the NHS. The
London School of Pharmacy and King’s College London are in the London area. Two
recruitment roadshows are held each year; one at each School of Pharmacy for first,
second and third year undergraduates. Information is sent to undergraduates at other
schools of pharmacy who have attended a similar event locally and expressed an interest
in preregistration training in the London, Herts and Essex area. This activity will be
expanded as new schools of pharmacy are being set up.

Preregistration Pharmacy Trainee Numbe rs
The total number of preregistration pharmacy trainees each year will be determined by the
workforce planning process. WDC / SHA. The North West London WDC / SHA will
notify the Director of London Pharmacy Education and Training of the anticipated
numbers of preregistration pharmacy trainees for recruitment purposes by September of
the year before they are due to start
The Preregistration Training Manager of LPE&T will notify the Assistant Director of
Education Commissioning of the anticipated names and location of the preregistration
pharmacy trainees by 31st March of the year they are due to start their training. Numbers
and names are confirmed by the end of September.




                                                                                       10
Monitoring of Pre registration Pharmacy Trainee Numbers
Ongoing communication between the Preregistration Pharmacy Training Manager and the
Assistant Director of Education Commissioning ensures that activity is constantly
monitored. Any ‘lost’ trainees are reported to the Assistant Director of Educatio n
Commissioning within one month of LPE&T being notified.

Study Days for Preregistration Pharmacy Trainees
Each Preregistration Pharmacy Trainee attends 13 study days. These will be organised by
London Pharmacy Education & Training. These study days will provide:
 training in a cost effective manner
 coverage of topics which are not easily accessible in some NHS organisations
 support for preparation for the Registration Examination of the RPSGB held at the end
   of their year

Support for Tutors and Trainers of Pre registration Pharmacy Trainees
Tutors and trainers will have access to the Preregistration Training Manager and his/her
team throughout the year, who will provide support as required.

Training Agreements
LPE&T issue and collate annual Training Agreements between each NHS organisation
and the North West London WDC / SHA. They cover the following:-
 training provided at base, to the RPSGB requirements
 the salary replacement costs for the trainee(s)
 details of attendance at study days
 monitoring arrangements

The Training Agreements are reviewed annually by LPE&T in consultation with the
North West London WDC / SHA.




                                                                                      11
Schedule 1.2
Student Pharmacy Technician Training and Support


Student Pharmacy Technician training consists of two parts; on-the-job training and
assessment and a two- year, day release college course, both leading to a national
qualification. Student Pharmacy Technicians attend a further education college and
undertake a course, the Level 3 BTEC National Certificate in Pharmacy Services, w hich
provides the underpinning knowledge for the NVQ Level 3 in Pharmacy Services award.
A Distance Learning option is also available.

1.     Student Pharmacy Technician Numbers
The total number of Student Pharmacy Technicians each year will be determined by the
workforce planning process SHA. The North West London WDC / SHA will notify the
Director of London Pharmacy Education and Training of the anticipated numbers of
Student Pharmacy Technicians for recruitment purposes by September in the year before
they are due to start.

The Student Pharmacy Technician Training Facilitator of London Pharmacy Education
and Training will notify the Assistant Director of Education Commissioning of the
anticipated numbers and location of the Student Pharmacy Technicians by 30th June of the
year they are due to start their training, and this will be confirmed regularly throughout
the year (April, July, September, October, January and March).

Monitoring of Student Pharmacy Technician Numbe rs
Ongoing communication between the Student Pharmacy Technician Training Facilitator
and the Assistant Director of Education Commissioning ensures that activity is constantly
monitored. Any ‘lost’ trainees are reported to the Assistant Director of Education
Commissioning within one month of LPE&T being notified.

2.     NVQ Assessment Centres
The NVQ Level 3 Pharmacy Services award is administered locally through accredited
NVQ Assessment Centres. NVQ Assessment Centres will be regularly monitored and
reviewed by the Student Pharmacy Technician Training Facilitator, through a Service
Level Agreement between NWL WDC / SHA/SHA and the NVQ Assessment Centre.

The Student Pharmacy Technician Training Facilitator also organises assessment and
verification guidance workshops on behalf of the NVQ Assessment Centres.

London Pharmacy Education & Training NVQ Assessment Centre
The new London Pharmacy Education & Training NVQ Assessment Centre was approved
in August 2003, and it will support the majority of NVQ Level 3 Pharmacy Services
award candidates.

Support for NVQ Co-ordinators and NVQ Trainers
The Student Pharmacy Technician Training Facilitator organises a range of study days
each year for NVQ Co-ordinators and NVQ Trainers. These study days familiarise NVQ
Co-ordinators and NVQ Trainers with the training programme and support them in co-
ordinating and delivering training to their Student Pharmacy Technicians.




                                                                                       12
The Student Pharmacy Technician Training Facilitator is responsible for contributing to
the National Training Manual for Student Pharmacy Technicians.

Assessors and Internal Verifiers, NVQ Co-ordinators and NVQ Trainers have access to
the Student Pharmacy Technician Training Facilitator throughout the year.

Service Level Agreements with NVQ Assessment Centres
London Pharmacy Education & Training will review, implement and monitor SLAs on
behalf of the North West London WDC / SHA/SHA for NVQ Assessment Centre support
for NVQ Level 3 Pharmacy Services award and the associated assessment and verification
processes. SLAs will be on a 2-year rolling basis and will be reviewed and agreed
annually. Monitoring of assessment centre activity is carried out by the Student Pharmacy
Technician Training Facilitator with the input of the North West London WDC / SHA.
NVQ Assessment Centre fees are paid by London Pharmacy Education & Training from
the non-salary MPET budget.


3.     Colleges providing Further Education
Service Level Agreements with Colleges providing Further Education
London Pharmacy Education & Training will review, implement and monitor S LAs on
behalf of North West London WDC / SHA/SHA for Student Pharmacy Technician
Training. SLAs will be on a 2- year rolling basis and will be reviewed and agreed
annually. Monitoring of college activity is carried out by the Student Pharmacy
Technician Training Facilitator with the input of the North West London WDC / SHA.
College fees are paid by London Pharmacy Education & Training from the non-salary
MPET budget.


4.     Training Agreements
LPE&T issue and collate annual Training Agreements between each NHS organisation
and the North West London WDC / SHA. They cover the following:

 training provided at base, to the requirements of the NVQ Awards
 the salary replacement costs for the Student Pharmacy Technician(s)
 monitoring arrangements

The Training Agreements are reviewed annually by LPE&T in consultation with the
North West London WDC / SHA.




                                                                                      13
Schedule 1.3
Design and Delivery of      Continuing Education & Continuing Professional
Development (CPD) Events (see also Schedule 1.4)

All study days now specifically address medicines management issues or issues specific
to NHS pharmacy services.

1.     Identification of Training and Development Needs (ITDN)
In order to meet the needs of NHS pharmacy services, an ITDN exercise is carried out
each year. Senior Pharmacy Managers, Strategic Health Authority and PCT
Pharmaceutical Advisers are provided with tools to identify the training and development
needs of their staff and their service. This exercise informs the design and delivery of
appropriate training events, which meet the needs of users; these in turn facilitate the
development of pharmaceutical services across London, Herts and Essex.

2.     Training and development events for qualified NHS pharmacy
       staff delivered by London Specialist Pharmacy Services
A programme of approximately 200 training and development events to meet the needs of
all grades of qualified NHS pharmacy staff is produced each summer and the events are
delivered throughout the academic year. The events provided depend upon the results of
the ITDN exercise, and are delivered by London Pharmacy Education & Training
(LPE&T) and London Specialist Pharmacy Services. Administrative support is provided
by LPE&T, except for some Peer Support Group meetings. LPE&T supports regular Peer
Support Group meetings for groups of pharmacy staff with similar roles e.g. dispensary
managers, medicines information pharmacists, clinical pharmacists. These meetings keep
the members up-to-date with current issues and are an efficient mechanism for enabling
service and personal development. MPET funding covers venue, refreshment and
speakers’ costs for these events, but not the cost of the specialists’ time to deliver this
training.

3.     Continuing Professional Development (CPD)
LPE&T will continue to support and facilitate CPD across London, Herts and Essex. (See
Schedule 1.4).

4.     Loan Service for Training Packages
A number of videos, books and training packages are held by LPE&T and are available
for loan to any member of pharmacy staff in London, Herts and Essex. Some packages
have been developed by LPE&T to provide acetates and session notes for a training
pharmacist / pharmacy technician to deliver the training to a group of staff in their
department.




                                                                                        14
Schedule 1.4
Supporting Continuing Professional Development (CPD) in the workplace (see also
Schedule 1.3)

1.      Continuing Professional Development (CPD)
LPE&T developed its activities to support CPD during the ‘fallow year’. This was
evaluated to demonstrate its effectiveness. In addition, the Royal Pharmaceutical Society
of Great Britain is currently implementing mandatory CPD for pharmacists and pharmacy
technicians. It has therefore been agreed that LPE&T will continue to support and
facilitate CPD for those involved in NHS pharmacy across London, Herts and Esse x, in
the following ways:

    training of new CPD Facilitators, such that each NHS organisation / HM Prison has
     the opportunity of having access to the required number of dedicated staff members
     who are trained to facilitate the CPD of their colleagues
    support for managers and trained CPD Facilitators in NHS organisations & HM
     Prisons across London, Herts & Essex. This includes update and skills development
     training, network facilitation and site visits by Specialist CPD Facilitators (LPE&T
     Team), to maintain the momentum of implementation of CPD and help local CPD
     Facilitators to overcome barriers to implementation
    liaison with the Royal Pharmaceutical Society of Great Britain (RPSGB) regarding the
     professional CPD requirements for registered pharmacists and p harmacy technicians
    support for NHS pharmacy staff in London, Herts & Essex in implementing the
     RPSGB’s professional requirements for participation in CPD
    design and delivery of a number of continuing education / CPD events specific to
     pharmacy practice and Medicines Management initiatives (see Schedule 1.3)


CPD Training Packages
LPE&T has developed CPD training packages, providing acetates and session notes for
CPD Facilitators to deliver the training to a group of staff in their department.

CPD for CPD Facilitators
LPE&T supports regular training events / updates for CPD Facilitators. These events keep
members up-to-date with current issues and are an efficient mechanism for enabling
service and personal development.




                                                                                       15
Schedule 1.5
Management and Development of the London Pharmacy Education & Training
Service


The staff comprising the London Pharmacy Education & Training team will be managed
according to the policies and procedures of the employing trust (Chelsea & Westminster
Healthcare NHS Trust), including provision for regular appraisals and support for Staff
Development.

Monitoring and evaluation of the quality of the services provided by London Pharmacy
Education & Training will be carried out to facilitate service improvements.

The infrastructure required to maintain an efficient and effective London Pharmacy
Education & Training service, including IT developments, will be maintained and
developed.

Agreement of budgets and monitoring of expenditure will take place in liaison with NWL
WDC / SHA as outlined in this SLA.

An annual report will be provided as outlined in Schedule 3.3.




                                                                                     16
Schedule 1.6
Quality Specification


The quality of the services provided by London Pharmacy Education is specified in the
following pages.

The quality of the service and SLA monitoring process will include the assurance that the
standards outlined in the Quality Specification have been met.




                                                                                       17
Schedule 1.6 - Quality Specification for the Delivery of the Pharmacy Education

   Quality Issues                                 Standard                                                     Evi dence                                    Who / When
A. Input
- management           1.   The London Pharmacy Education and Training Team                   Annual Programme                                      LPE&T with North      West
                            (LPE&T) will demonstrate that the study programmes                Budget statement                                       London WDC/SHA
                            identified within the schedules of the service level
                                                                                              Annual Report                                         Annually
                            agreement (SLA) are supported at strategic and
                            operational level.

                       2.   The budget plan details how allocated expenditure is to be
                            used.
- staff resource       3.   Staff employed by LPE&T are appropriately qualified,              List of teaching staff, contracted        hours,      LPE&T with North      West
                            prepared and deployed to make an effective contribution            programme responsibilities                             London WDC/SHA
                            to the educational courses provided.                              Outline of staff structure                            Annually
- staff development    4.   LPE&T has an explicit policy for staff development                 LPE&T Staff Develop ment Po licy                     LPE&T
                            which direct ly relates to the courses provided and meets                                                                Ongoing
                            standards laid down by the award ing bodies.
- physical resources   5.   Premises provided / hired for the delivery of courses             Participant evaluations                               LPE&T
                            support teaching and learning activit ies and meet health         Programme venue analysis                              Ongoing
                            and safety legislation requirements
- learning resources   6.   Learn ing resources are available to support preregistration      Train ing Agreements                                  LPE&T with North      West
                            pharmacy trainees, student pharmacy technicians and               Student Pharmacy       Technician     Training         London WDC/SHA
                            qualified pharmacy staff.                                          Manuals                                               Annually
                                                                                              Study days for preregistration       pharmacy
                                                                                               trainees
                                                                                              Train ing for trainers
- placement            7.   Placements are identified for preregistration pharmacy            London, Herts and Essex allocation data               London, Herts and    Essex
resources                   trainees & student pharmacy technicians across London,                                                                    pharmacy managers
                            Herts and Essex                                                                                                          Ongoing
- training resources   8.   LPE&T in conjunction with the NHS organisations                   Identificat ion of training & development needs       Senior Pharmacists in NHS
                            identifies a training programme based on needs                     exercise                                               organisations
                            assessment                                                        Annual training programme                             London Pharmacy Workforce
                                                                                              NHS organisations / qualified staff trainees’          Develop ment Group (LPWDG)
                       9.   LPE&T will deliver the agreed programme                            evaluation                                            Ongoing
- course management    10. Train ing Programmes are planned and advertised so that            Annual programmes and timetables circulated           LPE&T
                           all pharmacy staff and their emp loyers assure attendance.          at the beginning of the academic year                 Ongoing


                                                                                                                                                                                   18
     Quality Issue         Standard                                                             Evi dence                                               Who / When
B. Process
- trainees entry           1. Recru it ment information is co-ordinated through the                Links with the Clearing House are maintained           LPE&T with North West London
                              Clearing House Schemes and distributed to Schools of                 Analysis of preregistration pharmacy trainee            WDC/SHA & LPWDG
                              Pharmacy                                                              and student pharmacy technician recru it ment          Annually
                                                                                                   Recru it ment strategies


- curriculu m              2. The preregistration programme meets the criteria defined             Prereg istration Trainee Programme document            LPE&T
                              by the Royal Pharmaceutical Society of Great Britain                                                                         Annually
                              (RPSGB)

-practice-based            3. Train ing agreements are established with each NHS                   Train ing agreements for all students                  LPE&T with North West London
learning                      organisation accepting prereg pharmacist trainees and                Student Pharmacy Technician manual                      WDC/SHA & LPWDG
                              student pharmacy technicians.                                        Assessor and verifier programmes and training          Annually
                                                                                                    for trainers of preregistration pharmacy trainers
                           4. The supporting supervisor has a clear understanding of the            to include explanation of agreed range and
                              expected learning outcomes and their own role in assessing            level of co mpetencies expected.
                              whether these are achieved.

-     teaching       and   5. The experience given will enable preregistration pharmacy            Prereg istration pharmacy trainees feedback at 9       LPE&T with North West London
learning                      trainees to prepare for the Reg istration Examination                 months                                                  WDC/SHA & LPWDG
  strategies                                                                                       Success of preregistration pharmacy trainees           Annually
                           6. The Learning experience will enable post registration                Annual Programme
                              pharmacy staff to achieve the outcomes identified in the
                              Annual programme.

-trainees’                 7. Prereg istration pharmacy trainee p lacements are prepared           Prereg istration pharmacy trainees feedback at 9       LPE&T with North West London
management                    to ensure that the student only practises to the level of their       months                                                  WDC/SHA & LPWDG
                              competence                                                           Train ing     agreements    for   preregistration      Annually
                                                                                                    pharmacy trainees and student pharmacy
                           8. Student pharmacy technicians placements are prepared to               technicians
                              ensure that the student only practises to the level of their         Student pharmacy technician training manual
                              competence.




                                                                                                                                                                                           19
     Quality Issue       Standard                                                      Evi dence                                              Who / When
C. Outcome
- trainees’ experience   1. The experience given will enable the preregistration          Prereg istration pharmacy trainees feedback at 9      LPE&T with North West
                            pharmacy trainee to prepare for the Registration               months                                                 London WDC/SHA & LPWDG
                            examination.                                                  Student Pharmacy Technician manual                    Annually

                         2. Experience given to student pharmacy technicians will
                            allo w them to acquire the competencies laid down within
                            the NVQ framework/ regulations.

-          employer      3. Emp loying NHS Organisations are involved in the              Feedback of service users to the London,              LPE&T with North West
experience                  evaluation of the education processes of all students.         Pharmacy Workfo rce Development Group                  London WDC/SHA & LPWDG
                                                                                                                                                 Annual
- wo rkforce outcome     4. Records are maintained of the numbers of preregistration      Records of the numbers of London, Herts and           LPE&T with North West
                            pharmacy trainees accepting employ ment in London, Herts       Essex prereg istration pharmacy trainees               London WDC/SHA & LPWDG
                            or Essex on registration.                                      accepting      employment as a qualified              Annual
                                                                                           pharmacist in the region.
                         5. Records are maintained of the numbers of student pharmacy     Records of the numbers of London, Herts and
                            technicians accepting employ ment in London, Herts or          Essex student pharmacy technicians accepting
                            Essex.                                                         emp loyment as qualified pharmacy technician
                                                                                           in the region.




                                                                                                                                                                           20
Schedule 2    Supporting information
Supporting Information
Schedule 2.1 London Pharmacy Education & Training Budget 2004-2005

Funding provided from North West London WDC / SHA to London Pharmacy Education
and Training (held by Chelsea and Westminster Healthcare NHS Trust) is for the delivery
of this SLA.

Regular review meetings are held between LPE&T and the North West London WDC /
SHA and an Annual Report is provided by London Pharmacy Education & Training.

The London Pharmacy Education & Training Budget for the financial year 2004-2005 is as
follows:

Item                                                                  04-05 £
Schedule 1.1
Preregistration Pharmacy Trainee Education & Support                  336,000
Schedule 1.2
Student Pharmacy Technician Training & Support –                      322,000
NVQ Level 3 in Pharmacy Services
Schedules 1.3
Design and Delivery of Continuing Education / Continuing              385,000
Professional Development Events
& 1.4
Supporting CPD in the workplace

Schedule 1.5
Management and Development of the London Pharmacy Education & 329,000
Training Service

TOTAL                                                                 1,371,000




                                                                                     21
Schedule 2.2 London Pharmacy Education & Training Staffing Structure
             (April 2004)




                                                                       22
                                                                                   London Pharmacy Education & Training
     Staffing Structure                                                                     Director
     All posts 1.0WTE (i.e. Full Time) unless stated


                                  Assistant Director                                                   Assistant Director
                                       0.6WTE                                                               0.6WTE




                                                                                                     Preregistratio                                        NVQ
                 CPD Manager                           Pharmacy
                  & Training                                                                               n                                            Assessment
                                                       Technician
                                                                                                       Training                                           Centre
                   Specialist                           Training
                                                                                                       Manager                                          Manager &
                                                        Manager
                                                                                                      & Training                                         Training
                                                       & Training
                                                                                                       Specialist                                        Specialist
                                                        Specialist




Specialist CPD   Specialist CPD          Lear ning &   Pharmacy          IT Systems &    Preregistratio       Preregistration          NVQ Training    NVQ Verifier       Pharmacy
 Facilitator &     Facilitator          Development    Technician        Development            n                Training               Facilitator     & Assessor        Assistant
  PCT Link          0.4 WTE              Facilitator    Training           Manager          Training            Facilitator              1.3 WTE         Awards            Training
 Pharmacist                               0.4 WTE      Facilitator                         Facilitator                                                  Facilitator       Facilitator
   0.8 WTE                                              0.4 WTE                                                                                                            0.86 WTE




                                                           Annual          IT Suppor t              Preregistration         Budget &                                      NVQ
                                                         Programme        Co-ordinator                Programme             Accounts                                  Programme
                                                         Co-ordinator        0.8 WTE                 Co-ordinator           Manager                                   Co-ordinator
                                                                                                                             0.5 WTE




                                                          Pharmacy                                     Administrator                                  NVQ Level 3       NVQ Level 2
                                                          Technician                                                                                   Programme         Programme
                                                           Training                                                                                   Administrator     Administrator
                                                         Administrator




                                                                                                                                                                                        23
Last Updated: April 2005
Schedule 2.3 National and Professional Networks and Organisations


The following outlines some of the national and professional networks and organisations
to which London Pharmacy Education & Training (LPE&T) contributes, and which in
turn contribute towards the development of the London Pharmacy Education & Training
services:-

National NHS Pharmacy Education and Development Committee
A national group of pharmacists and pharmacy technicians with responsibilities for
education and training, usually across clusters of WDC / SHAs. This group:
 keeps members abreast of current developments
 enables members to contribute to developments
 facilitates a link with the Department of Health
 facilitates a link with the Royal Pharmaceutical Society of Great Britain
 co-ordinates a national clearing house system for Preregistration Pharmacy
   Trainee recruitment
 shares experiences of Preregistration Pharmacy Trainee training, Student Pharmacy
   Technician training and training for qualified pharmacy staff
 provides peer support
 inputs and responds to national developments in pharmacy education and
   development

The Royal Pharmaceutical Society of Great Britain (RPSGB)
The RPSGB is the professional body for Pharmacists. LPE&T liaises with colleagues in
the Education and Training Division at the RPSGB regarding professional developments
and developments in pharmacy education and training.

Other networks include:
 Association of Pharmacy Technicians (UK) APTUK
 The Guild of Healthcare Pharmacists (GHP)
 The Centre for Pharmacy Postgraduate Education
 The College of Pharmacy Practice
 The United Kingdom Clinical Pharmacy Association Education & Training Practice
  Interest Group
 Meetings with colleagues in academia and the NHS covering developments in
  pharmacy




                                                                                     24
Schedule 3            Consulting, review & reporting mechanisms

Schedule 3.1          London Pharmacy Workforce Development Group (LPWDG) (&
                      in turn, Senior Pharmacy Managers in Acute and Mental Health
                      NHS Trusts & HM Prisons and Lead Pharmaceutical Advisers in
                      PCTs and SHAs)

London Pharmacy Workforce Development Group (LPWDG)
The London Pharmacy Workforce Development Group is an important mechanism
whereby the North West London WDC / SHA communicates with the users of the service
and ensures that the service provided meets their needs (as far as is possible within the
resources). Each WDC / SHA is represented by a Senior Pharmacy Manager (Acute or
Mental Health Trust) and a Pharmaceutical Advisor (Primary Care Trust). This group is
chaired by the Chief Pharmacist from Mayday Hospital. The members hip is as follows:

 Two Senior Pharmacists from each WDC / SHA (Acute/Mental Health and Primary
  Care)
 The Director of London Pharmacy Education & Training
 Director, London, Eastern & South East Specialist Pharmacy Services
 Assistant Director of Education Commissioning (NWL WDC / SHA)
 Assistant Director of London Pharmacy Education & Training
 Student Pharmacy Technician Training Facilitator (LPE&T)
 Preregistration Training Manager (LPE&T)

Minutes are distributed to Directors of Commissioning in all Workforce Development
Confederations / SHAs as well as the Prescribing Advisers in the SHAs.

Senior Pharmacy Managers, London, Herts and Essex
This group meets every two months and is a mechanism for informing Senior Pharmacy
Managers in Acute and Mental Health trusts about Pharmacy Education & Training
issues, and being informed by them about service developments, which may have training
implications. All of these meetings are attended by the Director and Assistant Director of
the London Pharmacy Education & Training. This group is convened by the
Pharmaceutical Adviser for London.

Lead PCT and Strategic Health Authority Pharmaceutical Advisers - London
This group meets every two months and is a mechanism for informing the Pharmaceutical
Advisers in PCTs and the Strategic Health Authorities about Pharmacy Education &
Training issues, and being informed by them about service developments, which may
have training implications. All of these meetings are attended by the Director and
Assistant Director of London Pharmacy Education & Training. This group is also
convened by the Director, London, Eastern & South East Specialist Pharmacy Services.

Schools of Pharmacy. Links with schools of pharmacy in local universities are
established and developed on an informal basis. These links are important in ensuring that
courses provided meet the needs of the NHS, and to assist with the facilitation of clinical
placements at undergraduate, preregistration and postgraduate level.




                                                                                        25
Schedule 3.2           Direct liaison with all 7 WDC / SHAs party to this agreement

As well as working through local contacts who sit on the LPWDG, ‘key contacts for
pharmacy’ have been identified in each of the 7 WDC / SHAs.

NWL WDC / SHA will ensure that these individuals:
   receive the minutes of LPWDG meetings
   receive copies of the LPE&T briefing sheet sent to Senior Pharmacy Managers
     and Lead Pharmaceutical Advisers in PCTs every 2 months.
   receive copies of the annual briefing sheet for WDC / SHA Chief Executives
     produced by LPE&T in conjunction with NWL WDC / SHA each summer
   be given the opportunity to comment directly on potential service developments
     on behalf of their WDC / SHA
   are fully consulted on significant aspects of changes in this SLA in- year, and in
     the full SLA review process
   stay fully informed of changes in the services provided by LPE&T on their behalf
   receive the Annual Report and are invited to contribute to the Annual Review


Key contacts in each WDC / SHA

WDC / SHA                   Key Contact

North West London           Lynda Frost,      Assistant   Director      of   Education
                            Commissioning

North Central London        Miriam Price, Assistant Director of Commissioning and
                            Quality

North East London           Joan Battley, AHP Professional Advisor

South West London           Joan Fletcher, Health Strategy Consultant

South East London           Obi Maduako, Manager, Professional Education

Essex                       Paul Taylor, Workforce Development Manager

Beds and Herts (Herts)      Caroline Faulkner, Associate Director of Performance &
                            Quality Assurance




                                                                                         26
Schedule 3.3          SLA review, monitoring & reporting mechanisms

The following levels of monitoring and review will be maintained:

Monthly review
A monthly review meeting will be held between LPE&T and NWL WDC / SHA. The
matters for discussion will include:
 performance of the SLA, including activity plans
 a report on the resolution of matters raised since the previous monthly meeting
 any in- year changes in activity
 financial review of the services against budget
 quality review of the services
 any other matters relating to the development of the SLA


Annual Report
An Annual Report will be produced by the end of October by LPE&T in conjunction with
NWL WDC/SHA, reviewing the previous financial and academic year.

This report will include:
 a report on activity for the previous year
 changes and developments in the service and how challenges are met
 a financial Report
 evidence to demonstrate that the standards in the Quality Specification have been met
 proposals for future service developments

The Annual Report will be shared with all parties to this SLA and ser vice users, and will
inform the Annual Review.

Annual Review
The Annual Review will take place by the end of November each year, in consultation
with WDC / SHAs and service users (via the LPWDG).
The issues reviewed will include:
   performance of the SLA, including activity plans
   any in- year changes in activity
   financial review of the services against budget
   service improvement from year to year
   monitoring of quality standards
   value for money
   any other matters relating to the development of the SLA


The outcome of the Annual Review will be to agree an action plan for the subsequent
year. In the second year of the SLA (October 2005), this review will also consider the
renewal of the SLA, and recommendations for changes.




                                                                                       27

								
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