Generational Differences
Dr. Tracy Russo University of Kansas
Anchored in time
Beloit’s Mindset 2007
What Berlin Wall?
Generational Differences
TRusso
2008
Linked to history and society
Four Generations
Defining events Heroes Memories and memorabilia
Especially Gen Y, the Millennials Workplace challenges Managing multiple generations
Generational Differences
TRusso
2008
Veterans/Builders
Born before 1946
6% of the national workforce Pearl Harbor and World War II The Dust Bowl The New Deal Stock Market crashes Social security system established Korean War
Generational Differences TRusso 2008
Defining events
Icons: people, places, things
Superman and Babe Ruth Roosevelt and Churchill Generals Douglas MacArthur and George Patton The Lone Ranger and Flash Gordon Jukeboxes Wet pepper sandwiches
Generational Differences TRusso 2008
Baby Boomers
Born 1946 – 1964
45% of the national workforce Backyard bomb shelters, McCarthyism Salk vaccine and birth control pills Civil Rights movement Lunar landings Kennedy, King assassinations Vietnam
Generational Differences TRusso 2008
Defining events
Icons: people, places, things
Ghandi and Martin Luther King John F. Kennedy and John Glenn The Ed Sullivan Show Elvis and the Beatles Slinkies, hula hoops Leave it to Beaver; Father Knows Best; Dobie Gillis
Generational Differences TRusso 2008
Generation X
Born 1964 – 1977
30% of the U.S. workforce Watergate Three Mile Island, energy crises, Exxon Valdez Outsourcing, offshoring, downsizing Women’s liberation movement; gay rights Berlin Wall torn down
Generational Differences TRusso 2008
Defining events
Icons: people, places, things
No heroes The Brady Bunch and The Simpsons Miami Vice; The Cosby Show Pet rocks and Cabbage Patch dolls Punk and heavy metal music; MTV Compact disks, Walkman, personal computers, Windows Rubics Cube; Smurfs
Generational Differences TRusso 2008
Generation Y -- Millennials
Born 1978 – 2000
10% of the U.S. workforce
9/11 attacks and Oklahoma City bombing; Columbine High School massacre Development of the Internet; dot.com bust Hubble Space Telescope Spread of AIDS
Defining events
Generational Differences
TRusso
2008
Icons: people, places, things
Michael Jordan, Mia Hamm, Sammy Sosa Princess Diana, Christopher Reeves, Bill Gates Barney, Beanie Babies, virtual pets The Spice Girls, Britney Spears The X Games Rock and hip-hop music
Generational Differences TRusso 2008
Generalized characteristics
Veterans
Outlook
Work ethic Loyalty Authority Technology Relations Leadership
Practical
Dedicated Employer Respectful Fascinated Sacrifice Hierarchy
Boomers
Optimistic
Driven Employer Love/hate Challenged Gratification Consensus
Gen X
Skeptical
Balanced Career
Gen Y
Hopeful
Determined Career
Unimpressed Polite Proficient Commitment Competence Savvy Inclusion Equality
Turnoffs
Vulgarity
PC-ness
Generational Differences TRusso
Hype, cliché
2008
Promiscuity
Veterans Boomers Values
Respect for authority Traditional nuclear Dream Rotary phones One-on-one Memos Optimism, Involvement
Disintegrating
Gen X
Skepticism, fun Latch-key kids Way to get there Cell phones; call only at work
Gen Y
Realism, confidence Merged families An incredible experience Internet Picture phones Email
Family
Education
Birthright Touch-tone phones; call anytime
Comm media
Money
Put it away
Buy now, pay later
Generational Differences TRusso
Cautious, save, save
2008
Earn to spend
Millennials
Wanted; protected; worthy Sheltered Confident Team-oriented Pressured Conventional Wired
Generational Differences TRusso 2008
Challenges for Millennials
Growing up coddled Expectation of regular rewards
Some rewards just for being
Parents as safety nets/helicopter parents Anchored by electronic connection
Real-time contact with family and friends Contact confirms identity, provides emotional support
Generational Differences TRusso 2008
Electronic connection
One foot in the Army, one at home
Real-time interaction or short delay Response from home about Army role Changing traditional family and gender sex roles Missing contact and support Feeling left out
Generational Differences TRusso 2008
Conflicting identities
The pull of the familiar culture
Organizational Challenges
It’s easy to argue that:
The generations are inherently different These differences mean trouble Veterans are fossilized Boomers are narcissistic Gen X-ers are slackers Gen Y-ers are even more narcissistic than the boomers
Generational Differences TRusso 2008
Easy accusations:
Organizational priorities
On the other hand, stereotypically,
Veterans – value hard work Boomers – value loyalty Gen X – value work-life balance Gen Y – value innovation and change
These are not necessarily contradictory
Generational Differences
TRusso
2008
Research shows
Birth year and generation’s place in history influences worldview HOWEVER -The generations value essentially the same things in the workplace Differences reflect life stages and experience more than generations Individual differences are equally important
Generational Differences TRusso 2008
What the generations want
To trust their supervisors To have balanced autonomy and support To avoid threatening changes To receive feedback
To feel valued
To have an opportunity to learn
Generational Differences TRusso 2008
Managing the generations: Focus on the work
Focus on meaning and purpose
Define group mission, tasks, deadlines Define individual missions Maximize uniqueness Support workplace teaching and learning
Generational Differences
TRusso
2008
Managing the generations: Communicate
Make opportunities to communicate Specify, don’t imply Choose channel thoughtfully Draw on expertise and creativity
Provide feedback
Acknowledge individuality
Generational Differences TRusso 2008
Focusing on individuals
Are you and all the other members of your generation just alike?
Effects of individual background and experiences
Treat others as you would like to be treated
Generational Differences
TRusso
2008
QUESTIONS
or COMMENTS
Generational Differences TRusso 2008