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					                                     CECIL COMMUNITY COLLEGE

                                                Vision Statement
            “Cecil Community College will be the premier provider for learning throughout the region.”
                                                Mission Statement
Cecil Community College is a comprehensive, open-admission, learner-centered institution. The College provides
career, transfer, and continuing education coursework and programs that anticipate and meet the dynamic
intellectual, cultural and, economic development challenges of Cecil County and the surrounding region. Through
support services and a technologically enriched learning environment, the College strives to empower each learner
with skills, knowledge, and values needed for college preparation, transfer to four-year institutions, workforce entry
or advancement, and personal enrichment. Further, Cecil Community College promotes an appreciation of cultural
diversity, social responsibility, and academic excellence.

                                                   Core Values
Cecil Community College is dedicated to the following core values as observed by the Middle States accreditation
1. Quality – The College advances quality standards through faculty, academic offerings and support services
    provided to students. This is evidenced in institutional practices and learning and administrative outcomes.
2. Learner-Centered – The College maintains a strong commitment to all learners and their emerging needs, by
    fulfilling the academic, cultural, and workforce needs of the region.
3. Diversity – The College embraces diversity in its curriculum, activities, student population, and staff.
4. Inclusiveness – The College promotes a caring environment that is rooted in a participative governance
    structure. Mutual respect and trust are evidenced in collaborative work teams, which cross over divisions,
    departments, and programs.
5. Integrity –All policies and procedures of the College represent fair, responsible, and ethical practices and
    behaviors, to ensure standards of excellence.
6. Innovation – The College promotes creative actions that result in the expedient development of educational
    programs and workforce solutions for the communities we serve.
7. Growth – The College continuously strives to expand accessibility to the institution by increasing enrollment
    and enhancing educational offerings, fiscal and human resources, and campus facilities.
8. Accountability – The College is accountable for strategies and actions that produce measurable outcomes.
    Data-driven decision making is a standard in the planning process, with special emphasis on strategies that
    result in enhanced effectiveness.

                                               Strategic Initiatives
Strategic Initiative 1: Cecil Community College will place innovative learning opportunities, academic excellence,
and student success at the forefront of all we do.
Strategic Initiative 2: Cecil Community College will expand its pattern of responsible enrollment growth, enhance
its learning facilities and continue to broaden its course and program options.
Strategic Initiative 3: Cecil Community College will develop and allocate human, fiscal, and technological
resources to ensure academic excellence.
Strategic Initiative 4: Cecil Community College will create educational opportunities for a diverse community of
learners and business partners that stress access, flexibility, and timely learning solutions.

            Information Technology at Cecil Community College – An Overview

   Although the college was founded in 1968, little is now known about the early history of
   computing at the college. It is known that the University of Delaware and Thiokol provided some
   computing resources and in approximately 1980, the college purchased an IBM Series 1 and
   installed an administrative system package developed by Mid American Corporation. An
   administrative department called Computer Services was created headed by a Computer Services
   Manager who reported directly to the President of the College.

   In the early 1980‟s, the college hired two full-time faculty and offered PC courses using two labs
   of computers. An academic computing department developed which reported to the academic
   Dean. In the early 1990‟s, a Director of Academic Computing was appointed. This position
   reported to the Academic Dean and was responsible for maintaining labs and classrooms and
   serving the needs of faculty.

   Continuing Education also offered classes using PCs and created its own classrooms and labs in its
   Elkton buildings. A Director of Computing at Continuing Education who reported to the Dean of
   Continuing Ed supported these classrooms.

   In 1992, Computer Services took over the Institutional Research responsibility at the College. The
   Computer Services Manager acted as Director of Institutional Research until 2001, when a full-
   time Director was appointed.

   With the arrival of the Internet, Computer Services was given responsibility for maintaining the
   Internet connection, the backbone of the college network, and wide area connections. A full-time
   Web Developer was hired in 2003 which has led to a much improved web site and the addition of
   several new web services

   In July 2000, a new college President was appointed who revitalized the College‟s Strategic Plan.
   One of the strategies included exploring centralizing various college functions, including
   information technology. After a number of focus group meetings held in March 2002, the
   President proceeded with centralizing support for classrooms and labs, as well as administrative
   and faculty offices. The department name was changed to Information Technology Services. The
   transition occurred in April 2002 with much improved support for the academic areas.

   The college also offers a signature Visual Communications program that has transitioned from
   traditional film and developing technology to digital. This academic department exclusively uses
   Macintosh computers and operates separately from the centralized IT function at the college,
   though with a high level of cooperation.

   The college uses the term „Presentation Technology‟ to cover other items of technology such as
   audio / video / video conferencing / satellite / media kitchens / VCR / DVD. Reorganization tasked
   IT with supporting Presentation Technology. The college has started video conferencing with
   Salisbury University and Chesapeake College.

   The level of technology at the new Elkton Station building that opened at the end of 2004 is now
   similar to that of main campus. This has made it easier to schedule credit or non-credit classes in
   Elkton, but has brought additional IT support needs.


           1. Staffing

                The department has ten full-time positions and four part-time technicians.
                                                            Information Technology

                                                                           Ray Perry

                                                    Shirley Bare
                                                Administrative Assistant
                                                      Help Desk

                      Lee Norris                                                                        Don Ayers                Ebenezer Kolajo
                   Director of DBA                                                            Director of Technical Services      Director of IR

    Paul Servary                     Karen Delissio                  Vanessa Gray                    Lyle Grainger                Joyce Wagoner
Analyst / Programmer                 Web Developer            PCs & Presentation Technology       Networking & Phones          Elkton Station Support

                                   New in FY08
                              Web Applications Specialist

                       a. There has been very low staff turnover with many IT staff having been at the college for
                          over ten years.
                       b. Existing staff handle most IT problems. Consultants are used for specialized tasks that are
                          too technically difficult for staff to handle.
                       c. Many paper-based functions have been automated and made available via the web.
                       d. The use of part-time staff gives us a pool to draw from in the event of possible future
                          turnover in the Technical Services staff.
                       e. Staffing levels have been barely adequate for Information Technology services to date, but
                          concerns are developing about the need for additional staff in all areas as demands for
                          additional services increases.

               a. Although the Administrative Systems staff has a great deal of knowledge of the systems,
                  there needs to be improved documentation of processes to allow for turnover.
               b. There has been some cross-training at the sub department level but more could be done.
               c. Although salaries have been adjusted for some staff, it is difficult to match the salaries
                  offered by other governmental organizations and private business. Since there are often
                  rapid changes in job responsibilities to match changing technology, there needs to be
                  constant review of most IT positions.
               d. It is a constant challenge to keep up with changes in technology.
               e. There are limited hours of coverage support, particularly after 8pm, on weekends, and in
                  Summer. The next year‟s budget includes funding of Sunday support.
               f. Although faculty and staff can receive training and assistance from the Lab Proctor, there
                  is still a perception that training is not available or that supervisors will not allocate time
                  for training.
2. Hardware

  The college has over 700 PCs and laptops, over 50 Macs, 20 servers and 80 switches, hubs, routers
  and media converters. The college uses Dell for PCs and servers. The Viscom department uses
  Apple Macs. After discussion with faculty, some Macs are to be placed in some labs.

      a. The college recognizes the need to keep classrooms and labs up to date and has a goal of a
         three year refresh for PCs / Macs and a two year refresh for servers. However, funding
         issues have added at least a year to these goals.
      b. The student government funds a lab of new PCs each year.
      c. The college purchases high end PCs / Macs for programs with special needs such as Auto
         Cad, animation and photography. Less expensive PCs are installed in classrooms where
         typical Microsoft Office programs are used. Older classroom and lab PCs are reallocated to
         classrooms or faculty offices running software suitable for older PCs. In recent years the
         enrollment in some of the courses that require high end PCs has reduced significantly, so
         the college has given a lower priority to purchasing high end PCs. Increasingly, classroom
         usage determines which classroom gets new computers and classroom are becoming more
         multipurpose rather than specialized.
      d. A program exists to have a spare PC setup for each classroom so that it can be wheeled in
         to quickly replace a broken machine.
      e. The college attempts to refresh administrative PCs on the same three-year refresh. The new
         PCs are allocated according to need with the older PCs passed on to staff with lesser
         computer needs.
      f. The college laptops are now counted in the replacement cycle plan. Faculty are increasing
         using laptops. Some of the laptops are pooled to allow more effective use.
      g. Audit Wizard is used to audit the hardware configuration of our PCs. The business office
         requires a form to be filled in each time a PC is retired or moved. An annual electronic
         reconciliation of inventory is carried out.
      h. The college is issuing an RFP to purchase a SAN solution running with VMWare servers
         to help provide improved management of the server applications, simplified backups and a
         hot site at Elkton Station.

    a. The college has experienced difficulty in replacing as many PCs as it would like each year,
       however the last two budget cycles have given a high priority to replacing PCs and
       associated equipment.
    b. There are too many servers, which creates problems with scheduling backups. The college
       needs to move to a SAN for storage and a virtual computing environment.
    c. There is currently no established hot site

3. Software

       a. The college belongs to the Maryland Education Enterprise Consortium (MEEC) agreement
          set up by the University of Maryland that allows us to license most Microsoft desktop
          products on our PCs and home computers. It does not cover server licenses, but the cost of
          these licenses is substantially reduced. The cost for the college is now based on faculty and
          staff counts. There is a „True-up‟ each year where we submit a report of faculty and staff
          counts to the University.
       b. The college belongs to a similar agreement for McAfee anti-virus software.
       c. The college has standardized on Word, Excel, PowerPoint and Outlook for all documents
          that are exchanged at the college.
       d. Faculty are now required to submit their software requirements for the following Fall and
          Spring semesters prior to graduation. This has dramatically reduced the number of issues
          and problems in classrooms at the start of semesters to virtually none. Subsequent changes
          are allowed, but only with the consent of the Academic VP. No changes can be made to
          classroom computers during the semester.
       e. Classroom computers are now equipped with „Centurion Guard‟ where each classroom PC
          can be restored to a „clean‟ condition prior to the start of each class so that undesirable
          programs, images, documents and viruses can be automatically removed.
       f. MACs are supported by Viscom.

     a. IT staff continue to receive requests for changes or additions to classroom PCs just before
        the start of semester. In addition, the windows of time during which changes can be made
        are becoming shorter, particularly between fall and spring semesters.
     b. Other software products may be used in special cases e.g. Quattro Pro, but without IT
        support. Faculty and staff are instructed not to accept non-standard documents.
     c. Certain software packages require a server to store data. Usually the software vendor
        requires that the server run only that particular software. This requirement leads to server
        proliferation and is particularly inefficient.
     d. Implementing the changeover to Vista and Office 2007 will be a challenge. The academic
        programs area will need to make decisions about when the classrooms need to be changed.
        This timing will then influence when Vista etc are loaded on to office PCs.

4. Administrative Systems

   The college replaced its old administrative system with CMDS Teams 2000 in 1991. This system
   ran on an IBM AS/400. In 1999, the college upgraded to CMDS‟s new client / server product
   Teams Elite running on NT and SQL Server. In 2001, CMDS was taken over by Jenzabar that also
   took over Cars, Quodata and Exeter and renamed the Elite product as EX.

       a. The college has been using EX for over seven years and has considerable experience in
          using the product.
       b. Meetings are held (now monthly or as needed) to review a list of unsolved problems, tasks
          to be completed and upcoming events. This group is used to schedule upgrades, special
          processes and to ensure that the various college departments work together. The college
          has received praise from Jenzabar on the quality of these meetings.

      c. Jenzabar now offers training using a Webinar format that is inexpensive and does not
         require travel. The college has increased usage of this facility with considerable success. In
         addition, the college sends several staff who use EX on a daily basis to the annual Jenzabar
         conference for additional training on latest features.
      d. The main reporting tool to access the database (Microsoft SQL Server) is Infomaker. We
         also use a Fujitsu Cobol package to run state supplied code and for some processes that
         were initially too difficult to accomplish in SQL. The supplied code and database tables are
         kept unchanged (staying vanilla), but other tables are created where necessary to
         accomplish reporting requirements. Microsoft SQL Server is an industry standard and has
         proven to be fast, reliable and easy to use and configure. We are increasingly using SQL
         Procedures to generate tables that could be used in a data mart.
      e. Campus Web has been installed which allows students to register and pay via the web
         students. All faculty enter grades using the web where students can access their grades.
      f. The Jenzabar server hardware has been upgraded every two to three years as part of the
         budget process.

     a. Cecil is the only community college in Maryland using this package. Most of the other
        colleges use SCT Banner or Datatel.
     b. We have some long-term concerns about the viability of the combined company, Jenzabar.
        The future of the Elite architecture appears to be assured for a few years, but Jenzabar is
        gradually moving to consolidate into one product.
     c. Every new Jenzabar release brings a new set of bugs in the product. We do not install new
        releases of code until the appropriate window opens which suits most of our user
        departments. Jenzabar is getting better at fixing these bugs in a timely manner.
     d. The Jenzabar web payment function is not as intuitive as it should be for student use.
     e. There are several 3rd party applications that the department supports such as the library
        system Sirsi, the financial Aid system PowerFaids, the foundation system Sage, the ID
        card system and the theater ticket system Folio. Each brings its own set of problems when
        upgrades need to be performed and integration with the Jenzabar database can be a
     f. There are three IT people who have an in-depth knowledge of the Jenzabar system and its
        databases. There is so much to cover that these three people know individual segments
        very well but other areas in less depth.
     g. Because of the limitations of the Jenzabar standard system, there are many add-on
        processes and reports that have been created. While many vital processes are documented,
        a better system of organizing the documentation and reviewing processes and reports needs
        to be developed.
     h. There are several standard Jenzabar processes that have never been successfully
        implemented such as online purchase requisitions and degree audit.

5. Networking and Internet

   The college was one of the first community colleges in Maryland to be connected to the Internet
   and to have a permanent web page.


a. The main campus has a fiber backbone with conduit running to all buildings on main
   campus. All of the wiring is cat 5 with the exception of the administration wing which has
   IBM type 1 cable (left over from our AS/400 token ring days).
b. All North East Campus buildings except the Phys Ed and Maintenance buildings have
   wiring closets on each floor and cable trays running down the corridors.
c. The computer room and switch rooms have uninterruptible power supplies (UPS). All
   administrative switches and most classroom switches are plugged into a UPS.
d. The backbone is gigabit Ethernet with 100 mb to the desktops (except in the admin wing).
   Nortel 450 and 350 managed switches are used along with a Bay Network Accelar layer 3
   switch and a Fortinet firewall. Cisco has donated some switches that are replacing some
   older switches and hubs in classrooms and labs.
e. The new Elkton Station building is equipped with wiring closets, cable trays, cat 5 wiring
   and Nortel switches
f. Network monitoring tools such as Whatsup, Languard and Ping Plotter are used to solve
   problems and to provide metrics of normal service conditions.
g. The entire network has been mapped with Visio.
h. The main campus at North East has redundant internet links (15mb to Sailor and 3mb
   business class cable modem service thru Armstrong cable).
i. The Elkton Station campus has redundant internet links (15mb to Sailor and 3mb business
   class cable modem service thru Comcast.
j. The Bainbridge location is connected to the Internet via Armstrong cable (1 mb) and uses a
   VPN to connect to the college network.
k. The Family Education Center in Elkton connects to the Internet via a Verizon DSL
l. Some faculty and staff use a VPN to access the college network from home.
m. For security purposes our network architecture has two physical networks, „trusted‟ and
   „untrusted‟. The college uses a Fortinet appliance as its firewall. The device allows for
   separate zones that can be secured with different policies, plus improved reporting and
   alarm facilities.
n. All email to the college passes by virus detection software. Virus definition files are
   updated daily. The college also uses Postini to reduce Spam.
o. The college‟s servers have been upgraded to Windows 2003. Active directory has been
p. Backups of our computer room administrative servers are centralized and run over a
   separate network to a separate location. The main computer room is located in the
   administration wing and a switch room that houses the telephone system and several
   switches and servers is located in the Arts & Sciences building.
q. All users have a „home directory‟ that can be used to automatically back up their PCs..
r. A Disaster Recovery document exists and is revised every six months. Copies are kept off-
s. Wireless networking has been introduced throughout the North East campus and the
   Elkton Station building. The network is available for student use and adhoc network
   requirements. The wireless network is treated as „untrusted‟.
t. The college‟s IT security has been reviewed by the Roundhouse Group as part of a security
   survey of the college. The report concludes that „The IT department is proactive in
   maintaining computer and data security for the college‟.
u. Users are required to agree to a „Responsible Use‟ policy each time they attempt to log into
   the network.

     a. Some of the older fiber between buildings needs to be replaced. The Administrative
        building still has IBM type 3 cabling that needs to be upgraded.
     b. Security continues to be an ongoing concern. Larger colleges have been hiring full-time
        network security specialists but small colleges have difficulty funding such positions. The
        CIO conducts internal and external scans of our system to increase our level of network
        security using the Languard software tool.
     c. Although the wireless access points are locked down, it is simple for users to attach
        additional wireless access points. The CIO conducts regular scans to see if rogue access
        points have been installed.
     d. As mentioned earlier, the server backups take too long and there is too much complexity
        involved in setting up the backups.

6. Web services

   The college has several web services, WWW for external, JENZABAR for students to register and
   pay via the web and for faculty to enter grades, SERVICES for internal faculty and staff use only,
   MATLI for the Mid Atlantic Transportation Institute program, CLAB for academic use and
   VISCOM for the photo department. The college has implemented Blackboard as its web based
   learning system starting in Fall 2003. This service is hosted by Blackboard.

       a. The WWW, JENZABAR and SERVICES sites make extensive use of database access to
          give up-to-date information.
       b. Many of our traditional paper forms have been replaced by electronic versions, either in
          pdf form or by interacting with databases.
       c. Programming staff are now creating new applications using web programming.
       d. Web usage is tracked using Web Trends
       e. The Director of Communications has been extensively checking the information on the
          web site and correcting the contents.
       f. Most full-time faculty and many part-time faculty use BlackBoard. Some faculty use more
          of the BlackBoard features than others.

     a. All servers are susceptible to security problems. Patches are applied regularly.
     b. The Services web site needs to be substantially redesigned, probably in a portal format. A
        problem has emerged in that separate vendors have created their own portal environments
        such as BlackBoard, Jenzabar and PowerFaids. Since the portals are separate, students and
        staff need to log into each separately which defeats the purpose of the portal. Ideally, the
        college should identify and install a portal framework that allows portlets from various
        portals to be accessible via a single overarching portal.
     c. As an associated issue, the college does not have a good file and document storage system.
        Most departments use shared drives. The IT department investigated Microsoft Sharepoint
        Server in 2006 but decided to wait until the release of the 2007 version which is
        supposedly considerably improved.
     d. The Postini anti-spam service works well but some users still receive an unacceptable
        amount of spam. Postini has helped to reduce virus issues.
     e. The college uses the basic version of BlackBoard that is hosted by BlackBoard. This
        version has poor management features that make it difficult to purge older courses and to

          delete students who have left the college. BlackBoard came to the college to make a
          presentation about the improved versions that they sell but the faculty decided they did not
          want the extra features. There is a possibility that MEEC will come to an agreement with
          BlackBoard to provide a statewide contract that we could use to get the advanced version.
       f. There is only one web master who is capable of working on our website. A new position
          for an additional web programmer has been included in the FY08 budget.

7. Telecommunications / phones
      The college has used Siemens / Rolm for many years. Their technician has provided excellent
      service. A new Siemens Hicom 300 switch replaced our Siemens 9751 PBX in June 2003.
      This new switch offers over ten times the capacity of the 9751 switch. Phonemail was
      upgraded in 2005. Several staff use Verizon cellphones (facilities, IT and Bainbridge).

       A security review performed by the Roundhouse Group recommended that additional
       emergency phones be placed in classrooms and labs. Additional phones were placed in
       corridors outside classrooms and in other locations recommended by the review.

       a. In the event of an extended power outage where the UPS can no longer power the PBX,
          special red phones (POTS) placed in certain offices in the college will still work.
       b. Formal Phone training is now included in orientation training given to new staff.
       c. The college recently conducted a joint RFP process with Harford Community College and
          chose Cavalier to provide the bulk of the college‟s telephone service at greatly reduced
          cost. The bills are much simpler than the old Verizon bills.

     a. Siemens will eventually plan to phase out support for the 9751 PBX. It is likely that they
        will provide an alternative, possibly at low cost. It will likely be a VOIP solution. Before
        venturing into VOIP, the network would need to be tested to see if it can handle the traffic
        and determine its reliability.

8. Presentation Technology

   The college investigated video conferencing using a solution provided by Verizon years ago and
   based on expected usage patterns, decided that there was insufficient probable use to justify the
   expense. However, the college recently entered into an agreement with Salisbury University and
   Chesapeake College and is now doing videoconferencing for a class originating in Salisbury using
   Polycom equipment. The community colleges are looking to come to agreement on installing a
   standards based high definition solution in the next six months.

   The Conference Center has become part of the Administrative Services (facilities) division and is
   supported by a part-time Conference Director. IT is now responsible for the technical support for
   the Conference Center.

   All classrooms where it makes sense to do so now have a PC and video projector installed.

   The college has tried some other „smart board‟ technology. A committee was formed to
   recommend the technology to be installed in two of the nursing classrooms. Smart white boards

   from 3M were chosen and they were installed in time for Fall 2003 semester. Faculty who were
   trained to use the smart boards were happy with them but the image is now considered too small
   for the larger classrooms. Consequently, the 3M boards were relocated to the math classrooms and
   projectors installed in the nursing classrooms. 3M boards have been installed in conference rooms
   in Elkton Station. Other whiteboard technology such as Mimio has also been tried and is proving
   more successful with faculty.

   Some of the faculty have been experimenting with clicker technology. This has been a faculty led
   project. There has been some interest in providing podcasting facilities in classrooms but no
   faculty champion has been identified to date.

   In recent semesters, IT has tried to ensure that the same standard software is loaded onto all
   classroom computers so that scheduling of classes can be made easier.

   The Library supplies support for traditional audiovisual equipment in classrooms such as VCR‟s
   and slide projectors. The Director of Technical Services supports the various satellite dishes and
   the video projectors that connect to PCs.

       a. Some IT staff have become proficient with how the technology works in the conference
       b. The configuration and wiring of some of the media kitchens in the Technology Center
          were evaluated and upgraded where necessary.

     a. Staff turnover in the conference center has led to a lack of detailed knowledge about how
        some of the equipment works. Problems arise when untrained persons attempt to use the
        media kitchens.
     b. The conference center was built in 1999 and some pieces of equipment have become
        outdated, e.g. PCs in media kitchens. The projector in the amphitheater was replaced
        because of problems with the old projector. We have also experienced power supply
        problems and other issues where age of the equipment has been a factor.
     c. There needs to be a continuous reevaluation of equipment in the conference center to
        provide greater reliability.

9. Security
   The nature of higher education is that there is a constant tug of war between the desire to be open
   with easy access and the needs of security and repudiation to be closed.

   Network Security is a major concern in all colleges. The college‟s firewall reports that the network
   is constantly being probed from the outside Internet. In addition, the email virus scanners prevent
   a multitude of viruses from infecting our PCs. However, hackers are constantly inventing new
   ways to damage networks and consequently we need to be constantly applying patches, updating
   virus definitions and attempting to keep all of our PCs in secure condition.

   Theft identity is a growing concern for all colleges since we carry the personal details of thousands
   of people in our files. Of particular concern is the Social Security Number. The college does not
   use SSN as a key field to identify students, but we do carry it in a database table. We have ensured
   that SSN does not appear in any reports or documents unless there is a college or governmental

   requirement to do so. There is a national higher ed committee looking at alternative methods of
   identifying students rather than SSN.

       a. The network is physically separated into „trusted‟, „untrusted‟, and wireless networks.
       b. A firewall is installed that inspects and restricts traffic passing between the networks and
          the outside world, provides network address translation which hides the IP addresses of our
          PCs and servers and has multiple ports that allows for flexibility in configuration.
       c. The file that contains passwords used by faculty and staff is periodically „cracked‟ to
          determine weaknesses. All new passwords have to pass a network policy that requires
          upper and lower case and special characters.
       d. The wireless networks at North East and Elkton Station are periodically checked for rogue
          access points.
       e. The networks are regularly checked for potential weaknesses using LanGuard
       f. All users are required to accept a „responsible use‟ statement as part of the log on

     a. Some staff share passwords, particularly where part-time staffs are employed.
     b. Wireless access is currently unfettered with no requirement for users to log on to the
        network. However, the wireless network is restricted to Internet access only. This will
        change to require all persons to authenticate who access any of our networks
     c. Although there are some restrictions as to who has access to sensitive information in
        databases, the nature of our operations necessitates that many staff have such access.
     d. Several faculty and staff have access to our „trusted‟ network via VPNs (virtual private
        networks). While the VPN connections are secure, the PCs in the home environment will
        probably not be secure.
     e. There is a separate network that is wide open to the Internet that is required by the special
        classroom needs of one faculty. This is a major weakness.

10. Future Technologies and Issues

      a. Funding

   Because IT technology changes so quickly, there is a constant need for replacement of technology.
   Most PCs have a three to four year life span. One-time grants or gifts, while useful, subsequently
   result in an unfunded replacement need after three years. In addition, technology installed in new
   buildings is often outdated after five years. Predictable and reliable funding for technology
   replacement is necessary.

      b. Wireless Access and portable devices

   While use of laptops and tablets has become standard in the four-year college environment, this
   has not been the case in the two-year environment. However, the rapid changes in technology
   mean that inexpensive portable wireless-connected computing devices may be much more
   common in the next three years. The college has installed wireless networking campus wide and
   some students are using it. As more students start to bring their own portable computing devices,
   the college will need to rethink how many traditional PCs we place in classrooms and whether we

should reduce costs for students who provide their own equipment. In addition, we expect
increasing demand for portable devices from faculty and staff. Both physical and network security
will be a major concern.

   c. Administrative software - Jenzabar.

Jenzabar is releasing a web-based version of its administrative software in 2006 – 2008. The
college will investigate the implications, benefits and costs as more information becomes

In addition, the college has been using the Jenzabar system for many years and there are valid
concerns that the Jenzabar solution may not be the best fit for the college over the next ten to
fifteen years. The college President has asked for this issue to be reviewed by his senior

   d. Video

It is likely that there will be increased demand for video to be transmitted over our networks.
Although the college now participates in some videoconferencing using the internet, the demand
may probably not be for synchronous video conferencing, but more for asynchronous use of video
servers, particularly in a distance-learning environment where students access video from their
homes. We may also start to see a demand for video pod casting.


The mission of Technology Services is to provide reliable and timely technology support, administrative
information and communication services to the college community, within budget constraints.
Administrative computing, academic technology support, phone support, administrative and academic PC
and software support, data communications support, Internet and institutional research services are
provided to faculty, staff, and administrators and students.


1- problems directly affecting students in the classroom or labs
2 - problems directly affecting students in advising and registration or accounts receivable
3 - problems directly affecting students in asynchronous classes
4 - problems directly affecting students in the library
5 - other problems directly affecting students
6 - problems affecting administrative systems not directly affecting students


    Technology will change rapidly
    The way students use technology and their expectations of how to use technology will change
    Technology in classrooms and labs must be sufficiently up-to-date to meet student expectations
    Funding limitations will limit the replacement of out-of-date equipment and the purchase of new
    The technology needs of the faculty and office staff should be driven by the technology needs of the
    Technology is not entirely reliable and breaks, however good planning and implementation can
     make technology more reliable
    Problems will need to be solved quickly and reliably – feedback is essential
    Technology staff will need to be trained regularly to stay current with technology changes
    Constant communication with users of technology is essential


   Develop a comprehensive information technology services operational plan for supporting IT
    hardware and software in classrooms, labs, conference centers and offices
   Develop a comprehensive presentation technology services operational plan for supporting video and
    voice applications in classrooms, labs, conference centers and offices
   Develop a comprehensive security operational plan for improving, reviewing and testing security
   Develop a comprehensive administrative computing services operational plan for supporting the
    various administrative functions such as payroll, registration, business office etc
   Develop a comprehensive networking and internet operational plan to connect all PCs to a strong
    stable network that connects to the internet
   Develop a comprehensive web services operational plan that develops and maintains web services
    beneficial to students, the community and faculty and staff
   Develop a comprehensive telecommunications operational plan that provides a strong stable phone
    system for faculty and staff
   Develop a comprehensive ‘help desk’ operational plan for problem reporting, communication of
    progress, results and other issues that need to be communicated

Operational Plan for Technology
     Strategic Objectives

                                                               Information Technology Services
                                                                    Operational Objectives

Background Information: There are few areas of the college that do not rely on a stable network of computers. In particular, faculty
and staff in classrooms and labs are becoming increasingly reliant on these services.

     Targeted Actions                            Targeted Outcomes                                Person (s) or             Reporting Progress and Dates
                                                                                                Office Responsible
Continue „One Stop Shop‟           Perform bi-annual review of part-time staffing needs        Director of Technical       Provide information to annual Budget
support                             to cover the proposed hours of operation                    Services                     process
                                   Ensure adequate funding for part time staff to provide
                                    level 1 support for hours of operation
Integrate academic technology      Meet with academic chairs and program directors at least    CIO & Director of        Credit – just before the end of Fall and
needs into IT support plans         twice a year to plan for upcoming semester and annual       Technical Services        Spring semesters
                                    budget needs                                                                         Non Credit – each year

Enhance communications             Continue weekly IT status report                            CIO                      Weekly
                                   Meet with chair of Senate IT committee regularly during                              Ad hoc during semester
                                    each semester to review outstanding problems                                         Ad hoc
                                   Presentations to CMT on prospective IT actions and issues

Improve training in usage of       Include a section in „Exchange‟ usage during new            Human Resources             When orientation program begins
standard software used at the       employee orientation training                                                           To be determined
college                            Investigate testing of new employees for skills in using                                Completed – presentation made to
                                    our standard software and provide training where                                         CMT – still to be published on web
                                   Develop a web based „Guide to IT for faculty and
                                    staff‟ to provide information about IT at the college,
                                    how to access information and the college‟s policies
                                    and expectations

                                                                       Presentation Technology Services
                                                                            Operational Objectives

Background Information: The College must initiate a viable plan for supporting the various forms of presentation technology,
particularly in the classroom and labs, the Conference Center and the needs of the new ‘Elkton Station’ building. This plan does not
cover the needs of the theater.

    Targeted Actions                                     Targeted Outcomes                               Office Responsible          Reporting Progress and Dates
   Classrooms & Labs
Create a replacement cycle strategy       Inventory presentation technology equipment                   Director of Technical       Presentation at annual budget process
and identify new needs                    Meet with faculty to determine new equipment needs            Services                    Department Chair and Program Director
                                          Identify when equipment needs to be replaced                                               meetings each semester
                                          Identify emerging technology equipment needs

Make all classrooms and labs              Internet in all classrooms and labs                           Director of Technical       Completed
„smart‟                                   Projector and PC in each classroom                            Services                    100% completed

Provide high definition video             Install hi-def unit at Elkton Station                         Director of Technical       Late 2007
conferencing facilities                                                                                  Services

Create a maintenance plan                 Use inventory to determine whether maintenance                Director of Technical       On going
                                           agreements are in place or needed                             Services
                                          Create spares ready for quick replacement of failed units

Create a support plan for fixing         Move responsibility for all classroom and lab presentation     Director of Technical       Completed
problems                                  technology support to Technical Services                       Services                    Completed
                                         Create a „One Stop Shop Help Desk‟ for classrooms and labs                                 Completed
                                         Use Level 1, 2, 3 process to allocate staff to problems                                    On going
                                         Use metrics from reviewing help desk logs to identify trends

    Conference Center
Create a replacement cycle strategy    Analyze Media Kitchens in amphitheater, big rooms to             Director of Technical       Revisit using new technical help on the
                                        determine replacement schedule of various components             Services                     theater staff
                                       Analyze rack mounted equipment in Head End room to                                           In progress
                                        determine replacement schedule of various components             Conference Center           Completed
                                       Analyze portable equipment eg crash carts, Elmo public           Director
                                        address units etc to determine replacement schedule and parts
Create a maintenance plan                Use inventory to determine whether maintenance agreements      Director of Technical       On going
                                          are in place or needed                                         Services                    In progress
                                       Create spares ready for quick replacement of failed units        Conference Center
                                                                                           13            Director
                                                                 Operational Objectives

Background Information: Security has become of increasing importance to the college. The College must initiate a viable plan for
improving, reviewing and testing security practices.

    Targeted Actions                        Targeted Outcomes                               Office Responsible          Reporting Progress and Dates
   Classrooms & Labs
Physical Security             Improve physical access control to sensitive areas such as   CIO and Director of         Completed
                               the rooms that house servers, switches and the PBX           Facilities                  Completed – additional units in next budget
                              Webcams installed to cover sensitive areas at North East                                  cycle
                               campus                                                                                   additional units in next budget cycle
                              Install webcams to cover sensitive areas at Elkton Station
Network security              Install appropriate firewall and Network Address             Director of Technical        Completed
                               Translation                                                  Services / CIO               Weekly
                              Review firewall logs                                                                      Weekly
                              Review internet usage trend logs                                                          Monthly
                              Run scans of network for unnecessary services                                             Monthly
                              Scan wireless network for rogue access points                                             Completed
                              Implement automated patch management of servers                                           In progress
                              Investigate and implement biometric logins                                                March 2007
                              Move toward single network at all campuses so that users                                  Every 6 months
                               use the same procedures whichever campus they are at
                              Strengthen passwords by periodically running cracks and
                               enforcing strong passwords for new users

Applications security         Improve login procedures                                     Director of Database         Regular Jenzabar meetings
                              Review database table access permissions                     Administration               Periodically
                              Ensure SSN not to appear on reports unnecessarily                                         Completed
PC security                  Automatically deploy patches to faculty and office PCs        Director of Technical        Completed
                             Monthly scan PCs for software inventory                       Services                     Completed
                             Yearly physical inventory                                                                 Completed

Disaster Recovery          Update Disaster recovery plan                                   CIO                         Update every three months
                           Review need for additional UPS equipment                        Director of Database        UPS‟s installed for servers and critical user
                           Perform daily backups of server data                            Administration               PCs – facilites has plans to install backup
                           Testing of backups – CIO asks for test file to be retrieved                                  generators
                           Installation of Storage Area Networks at both campuses to                                   Done – results emailed to CIO for review
                            create improved backup and hot-site                                                         Monthly
                                                                                                                        July 2007

                                                                       Administrative Computing Services
                                                                            Operational Objectives

Background Information: A strong reliable administrative computer system that supports functions such as registration, payroll,
business office etc is essential for college operation.

     Targeted Actions                                    Targeted Outcomes                                 Person (s) or               Reporting Progress and Dates
                                                                                                         Office Responsible
Perform review of suitability of          Describe the ideal system                                     President and senior          2008
Jenzabar system for the long term                                                                        administrative staff
future of the college

Provide enhanced functionality by         Move to new versions of Jenzabar EX as appropriate            Director of Database          Monthly Jenzabar meetings
applying latest releases of software      Provide documentation of enhanced features to staff who use   Administration                Jenzabar web site contains documentation
                                           the system

Develop tracking mechanism for             Examine HR needs and make recommendation to purchase         Director of Human             Jenzabar system not worth buying
Human Resources                             or develop a system                                          Resource / Director of
                                                                                                         Database Administration

Provide training                         Review new hire status and position changes to determine       CIO and other Budget          Monthly Jenzabar meetings
                                          training needs                                                 Heads
                                         The annual conference is an excellent source of training in
                                          new features in upcoming releases. Continue to send staff to
                                          the conference.
Enhance college operations by           Web entry of time card info                                     Karen Delissio, Paul          Spring 2007
giving more web access to                                                                                Servary
college data

                                                                      Networking and Internet
                                                                       Operational Objectives

Background Information: A strong reliable network system is essential for classrooms, labs and college operation

     Targeted Actions                               Targeted Outcomes                              Person (s) or             Reporting Progress and Dates
                                                                                                 Office Responsible
Increase reliability of storage,       Install SAN solutions at North East and Elkton Station   Director of Technical       July 2007
backups and services. Reduce            campuses                                                 Services                    July 2007
outage time due to failure of          Install VMWare to reduce the number of physical                                      July 2007
servers or other disaster.              servers and allow for more flexibility in providing
                                       Create hotsite at Elkton Station
Increase reliability by replacing      Update Visio map of entire network                       Lyle Granger                As needed
outmoded switches and hubs             Identify outmoded switches and hubs and develop          Director of Technical       Completed
                                        replacement plan                                         Services                    July 2007
                                       Install new Nortel 8600 backbone switch at North East
Increase security                      Review firewall configuration to reflect current needs   Director of Technical       Each semester
                                        and improve network security                             Services                    In progress
                                       Investigate Biometric logon for „System
Increase network access by             Campus wide coverage at North East and Elkton            Director of Technical       Access points deployed in all areas of
deploying a campus based                Station campuses                                         Services                     the college (on untrusted network)
wireless network

Increase speeds and reduce             Connect to the Sailor library network (15 mb ) at        CIO                      Completed December 2006
long-term costs by connecting           North East and Elkton Station campuses
to county wide internet network

                                                                         Web Services
                                                                     Operational Objectives

Background Information: The College should use the web as a strategic process to enter, store and disseminate accurate and timely
information for students, faculty and staff.

     Targeted Actions                              Targeted Outcomes                           Person (s) or                 Reporting Progress and Dates
                                                                                             Office Responsible
Continue to keep information         Increase access from college databases that are kept   Web master                      Ongoing
on the college web sites up-to-       up-to-date                                             Director of                     Ongoing
date                                 Review web sites                                       Communications

Examine effectiveness of web         Review statistics of web page hits                     Director of Institutional       Ongoing
site                                 Include questions about web effectiveness in student   Research
                                      surveys and faculty/staff survey

Examine effectiveness of web         Review Blackboard to determine usefulness and          Director of Database            Completed - 2006
learning system                       performance                                            Administration,                 Completed - May 2006
                                     Examine alternatives (Sakai)                           Academic VP,CIO

Continue to refresh college web      Create new version of Services (internal) site,        Director of Database         July 2008
design to reflect current web         probably using a portal such as Sharepoint Portal      Administration, Web          July 2008
technology                           Investigate using portal technology for the WWW site   Developer

Expand access to college forms       Identify and prioritize forms to be web enabled        Web Developer                Ongoing
                                     Create web enabled forms
                                     Investigate a web based document sharing service

Provide better file and              Investigate Sharepoint Portal Server                   CIO, Director of             June 2007
document management facilites        If promising, create IT department site for testing    Database                     December 2007
                                     If successful, expand to other college departments     Administration, Web          July 2008

                                                                      Operational Objectives

Background Information: The phone system along with various devices such as modems and fax machines, continue to be a vital tool
in college operations. The current phone system at the North East campus is absolutely full with no room for expansion.

     Targeted Actions                              Targeted Outcomes                              Person (s) or              Reporting Progress and Dates
                                                                                                Office Responsible
Improve security in classrooms       Install blue light phones in parking lots at North east   Director of Technical        Completed
and labs and other areas of the      Install phones in corridors outside classrooms and labs   Services                     Completed

Improve training in phone            Include a section in phone usage during new employee      Human Resources              Completed
usage                                 orientation training

Reduce recurring telephone and       Combine with Harford Community College in RFP             CIO, Director of             Completed – cutover in October 2005
line costs                            process for single vendor for telephone service           Technical Services,
                                                                                                Director of Purchasing

Include Family Education             Connect systems via Sailor wireless network               Director of Technical        Difficult because of trees interfere with
Center fully into the college                                                                   Services                      line of sight
phone system

Improve cell phone coverage          Install cell phone extenders in all building where cell   Director of Technical        July 2007
                                      phone reception is poor                                   Services

                                                                            Help Desk
                                                                       Operational Objectives

Background Information: The Help Desk serves as the central point of contact for reporting technology problems.

     Targeted Actions                                Targeted Outcomes                                Person (s) or             Reporting Progress and Dates
                                                                                                    Office Responsible
Provide sufficient coverage for      Determine hours of coverage needed and additional part-       CIO                         Completed
faculty / staff to report and fix      time staff needed to cover those hours or when IT staff                                  Completed
problems in a timely manner            are absent or sick
                                     Provide lab support at Elkton Station
Improve coverage when IT staff       Provide additional cross-training                             Director of Technical       Ongoing
are absent or sick                                                                                  Services
Improve problem reporting              Display instructions in every classroom and lab on how      Director of Technical       Completed
procedures                              to get help                                                 Services                    In progress
                                       Investigate other problem tracking solutions such as the                                In progress
                                        Facilities ISIS system                                                                  Ongoing
                                       Provide training on how to report problems
                                       Provide alternative communication paths to cover IT
                                        staff absences due to sickness or other ad-hoc absences
Analyze problems to identify           Analyze statistics collected in Trak-it to identify areas   CIO                         Ongoing
systemic problems                       where there are constant recurring problems.
                                       Analyze problem areas to determine underlying
                                       Develop solutions for underlying problems