CECIL COMMUNITY COLLEGE
“Cecil Community College will be the premier provider for learning throughout the region.”
Cecil Community College is a comprehensive, open-admission, learner-centered institution. The College provides
career, transfer, and continuing education coursework and programs that anticipate and meet the dynamic
intellectual, cultural and, economic development challenges of Cecil County and the surrounding region. Through
support services and a technologically enriched learning environment, the College strives to empower each learner
with skills, knowledge, and values needed for college preparation, transfer to four-year institutions, workforce entry
or advancement, and personal enrichment. Further, Cecil Community College promotes an appreciation of cultural
diversity, social responsibility, and academic excellence.
Cecil Community College is dedicated to the following core values as observed by the Middle States accreditation
1. Quality – The College advances quality standards through faculty, academic offerings and support services
provided to students. This is evidenced in institutional practices and learning and administrative outcomes.
2. Learner-Centered – The College maintains a strong commitment to all learners and their emerging needs, by
fulfilling the academic, cultural, and workforce needs of the region.
3. Diversity – The College embraces diversity in its curriculum, activities, student population, and staff.
4. Inclusiveness – The College promotes a caring environment that is rooted in a participative governance
structure. Mutual respect and trust are evidenced in collaborative work teams, which cross over divisions,
departments, and programs.
5. Integrity –All policies and procedures of the College represent fair, responsible, and ethical practices and
behaviors, to ensure standards of excellence.
6. Innovation – The College promotes creative actions that result in the expedient development of educational
programs and workforce solutions for the communities we serve.
7. Growth – The College continuously strives to expand accessibility to the institution by increasing enrollment
and enhancing educational offerings, fiscal and human resources, and campus facilities.
8. Accountability – The College is accountable for strategies and actions that produce measurable outcomes.
Data-driven decision making is a standard in the planning process, with special emphasis on strategies that
result in enhanced effectiveness.
Strategic Initiative 1: Cecil Community College will place innovative learning opportunities, academic excellence,
and student success at the forefront of all we do.
Strategic Initiative 2: Cecil Community College will expand its pattern of responsible enrollment growth, enhance
its learning facilities and continue to broaden its course and program options.
Strategic Initiative 3: Cecil Community College will develop and allocate human, fiscal, and technological
resources to ensure academic excellence.
Strategic Initiative 4: Cecil Community College will create educational opportunities for a diverse community of
learners and business partners that stress access, flexibility, and timely learning solutions.
Information Technology at Cecil Community College – An Overview
Although the college was founded in 1968, little is now known about the early history of
computing at the college. It is known that the University of Delaware and Thiokol provided some
computing resources and in approximately 1980, the college purchased an IBM Series 1 and
installed an administrative system package developed by Mid American Corporation. An
administrative department called Computer Services was created headed by a Computer Services
Manager who reported directly to the President of the College.
In the early 1980‟s, the college hired two full-time faculty and offered PC courses using two labs
of computers. An academic computing department developed which reported to the academic
Dean. In the early 1990‟s, a Director of Academic Computing was appointed. This position
reported to the Academic Dean and was responsible for maintaining labs and classrooms and
serving the needs of faculty.
Continuing Education also offered classes using PCs and created its own classrooms and labs in its
Elkton buildings. A Director of Computing at Continuing Education who reported to the Dean of
Continuing Ed supported these classrooms.
In 1992, Computer Services took over the Institutional Research responsibility at the College. The
Computer Services Manager acted as Director of Institutional Research until 2001, when a full-
time Director was appointed.
With the arrival of the Internet, Computer Services was given responsibility for maintaining the
Internet connection, the backbone of the college network, and wide area connections. A full-time
Web Developer was hired in 2003 which has led to a much improved web site and the addition of
several new web services
In July 2000, a new college President was appointed who revitalized the College‟s Strategic Plan.
One of the strategies included exploring centralizing various college functions, including
information technology. After a number of focus group meetings held in March 2002, the
President proceeded with centralizing support for classrooms and labs, as well as administrative
and faculty offices. The department name was changed to Information Technology Services. The
transition occurred in April 2002 with much improved support for the academic areas.
The college also offers a signature Visual Communications program that has transitioned from
traditional film and developing technology to digital. This academic department exclusively uses
Macintosh computers and operates separately from the centralized IT function at the college,
though with a high level of cooperation.
The college uses the term „Presentation Technology‟ to cover other items of technology such as
audio / video / video conferencing / satellite / media kitchens / VCR / DVD. Reorganization tasked
IT with supporting Presentation Technology. The college has started video conferencing with
Salisbury University and Chesapeake College.
The level of technology at the new Elkton Station building that opened at the end of 2004 is now
similar to that of main campus. This has made it easier to schedule credit or non-credit classes in
Elkton, but has brought additional IT support needs.
The department has ten full-time positions and four part-time technicians.
Lee Norris Don Ayers Ebenezer Kolajo
Director of DBA Director of Technical Services Director of IR
Paul Servary Karen Delissio Vanessa Gray Lyle Grainger Joyce Wagoner
Analyst / Programmer Web Developer PCs & Presentation Technology Networking & Phones Elkton Station Support
New in FY08
Web Applications Specialist
a. There has been very low staff turnover with many IT staff having been at the college for
over ten years.
b. Existing staff handle most IT problems. Consultants are used for specialized tasks that are
too technically difficult for staff to handle.
c. Many paper-based functions have been automated and made available via the web.
d. The use of part-time staff gives us a pool to draw from in the event of possible future
turnover in the Technical Services staff.
e. Staffing levels have been barely adequate for Information Technology services to date, but
concerns are developing about the need for additional staff in all areas as demands for
additional services increases.
a. Although the Administrative Systems staff has a great deal of knowledge of the systems,
there needs to be improved documentation of processes to allow for turnover.
b. There has been some cross-training at the sub department level but more could be done.
c. Although salaries have been adjusted for some staff, it is difficult to match the salaries
offered by other governmental organizations and private business. Since there are often
rapid changes in job responsibilities to match changing technology, there needs to be
constant review of most IT positions.
d. It is a constant challenge to keep up with changes in technology.
e. There are limited hours of coverage support, particularly after 8pm, on weekends, and in
Summer. The next year‟s budget includes funding of Sunday support.
f. Although faculty and staff can receive training and assistance from the Lab Proctor, there
is still a perception that training is not available or that supervisors will not allocate time
The college has over 700 PCs and laptops, over 50 Macs, 20 servers and 80 switches, hubs, routers
and media converters. The college uses Dell for PCs and servers. The Viscom department uses
Apple Macs. After discussion with faculty, some Macs are to be placed in some labs.
a. The college recognizes the need to keep classrooms and labs up to date and has a goal of a
three year refresh for PCs / Macs and a two year refresh for servers. However, funding
issues have added at least a year to these goals.
b. The student government funds a lab of new PCs each year.
c. The college purchases high end PCs / Macs for programs with special needs such as Auto
Cad, animation and photography. Less expensive PCs are installed in classrooms where
typical Microsoft Office programs are used. Older classroom and lab PCs are reallocated to
classrooms or faculty offices running software suitable for older PCs. In recent years the
enrollment in some of the courses that require high end PCs has reduced significantly, so
the college has given a lower priority to purchasing high end PCs. Increasingly, classroom
usage determines which classroom gets new computers and classroom are becoming more
multipurpose rather than specialized.
d. A program exists to have a spare PC setup for each classroom so that it can be wheeled in
to quickly replace a broken machine.
e. The college attempts to refresh administrative PCs on the same three-year refresh. The new
PCs are allocated according to need with the older PCs passed on to staff with lesser
f. The college laptops are now counted in the replacement cycle plan. Faculty are increasing
using laptops. Some of the laptops are pooled to allow more effective use.
g. Audit Wizard is used to audit the hardware configuration of our PCs. The business office
requires a form to be filled in each time a PC is retired or moved. An annual electronic
reconciliation of inventory is carried out.
h. The college is issuing an RFP to purchase a SAN solution running with VMWare servers
to help provide improved management of the server applications, simplified backups and a
hot site at Elkton Station.
a. The college has experienced difficulty in replacing as many PCs as it would like each year,
however the last two budget cycles have given a high priority to replacing PCs and
b. There are too many servers, which creates problems with scheduling backups. The college
needs to move to a SAN for storage and a virtual computing environment.
c. There is currently no established hot site
a. The college belongs to the Maryland Education Enterprise Consortium (MEEC) agreement
set up by the University of Maryland that allows us to license most Microsoft desktop
products on our PCs and home computers. It does not cover server licenses, but the cost of
these licenses is substantially reduced. The cost for the college is now based on faculty and
staff counts. There is a „True-up‟ each year where we submit a report of faculty and staff
counts to the University.
b. The college belongs to a similar agreement for McAfee anti-virus software.
c. The college has standardized on Word, Excel, PowerPoint and Outlook for all documents
that are exchanged at the college.
d. Faculty are now required to submit their software requirements for the following Fall and
Spring semesters prior to graduation. This has dramatically reduced the number of issues
and problems in classrooms at the start of semesters to virtually none. Subsequent changes
are allowed, but only with the consent of the Academic VP. No changes can be made to
classroom computers during the semester.
e. Classroom computers are now equipped with „Centurion Guard‟ where each classroom PC
can be restored to a „clean‟ condition prior to the start of each class so that undesirable
programs, images, documents and viruses can be automatically removed.
f. MACs are supported by Viscom.
a. IT staff continue to receive requests for changes or additions to classroom PCs just before
the start of semester. In addition, the windows of time during which changes can be made
are becoming shorter, particularly between fall and spring semesters.
b. Other software products may be used in special cases e.g. Quattro Pro, but without IT
support. Faculty and staff are instructed not to accept non-standard documents.
c. Certain software packages require a server to store data. Usually the software vendor
requires that the server run only that particular software. This requirement leads to server
proliferation and is particularly inefficient.
d. Implementing the changeover to Vista and Office 2007 will be a challenge. The academic
programs area will need to make decisions about when the classrooms need to be changed.
This timing will then influence when Vista etc are loaded on to office PCs.
4. Administrative Systems
The college replaced its old administrative system with CMDS Teams 2000 in 1991. This system
ran on an IBM AS/400. In 1999, the college upgraded to CMDS‟s new client / server product
Teams Elite running on NT and SQL Server. In 2001, CMDS was taken over by Jenzabar that also
took over Cars, Quodata and Exeter and renamed the Elite product as EX.
a. The college has been using EX for over seven years and has considerable experience in
using the product.
b. Meetings are held (now monthly or as needed) to review a list of unsolved problems, tasks
to be completed and upcoming events. This group is used to schedule upgrades, special
processes and to ensure that the various college departments work together. The college
has received praise from Jenzabar on the quality of these meetings.
c. Jenzabar now offers training using a Webinar format that is inexpensive and does not
require travel. The college has increased usage of this facility with considerable success. In
addition, the college sends several staff who use EX on a daily basis to the annual Jenzabar
conference for additional training on latest features.
d. The main reporting tool to access the database (Microsoft SQL Server) is Infomaker. We
also use a Fujitsu Cobol package to run state supplied code and for some processes that
were initially too difficult to accomplish in SQL. The supplied code and database tables are
kept unchanged (staying vanilla), but other tables are created where necessary to
accomplish reporting requirements. Microsoft SQL Server is an industry standard and has
proven to be fast, reliable and easy to use and configure. We are increasingly using SQL
Procedures to generate tables that could be used in a data mart.
e. Campus Web has been installed which allows students to register and pay via the web
students. All faculty enter grades using the web where students can access their grades.
f. The Jenzabar server hardware has been upgraded every two to three years as part of the
a. Cecil is the only community college in Maryland using this package. Most of the other
colleges use SCT Banner or Datatel.
b. We have some long-term concerns about the viability of the combined company, Jenzabar.
The future of the Elite architecture appears to be assured for a few years, but Jenzabar is
gradually moving to consolidate into one product.
c. Every new Jenzabar release brings a new set of bugs in the product. We do not install new
releases of code until the appropriate window opens which suits most of our user
departments. Jenzabar is getting better at fixing these bugs in a timely manner.
d. The Jenzabar web payment function is not as intuitive as it should be for student use.
e. There are several 3rd party applications that the department supports such as the library
system Sirsi, the financial Aid system PowerFaids, the foundation system Sage, the ID
card system and the theater ticket system Folio. Each brings its own set of problems when
upgrades need to be performed and integration with the Jenzabar database can be a
f. There are three IT people who have an in-depth knowledge of the Jenzabar system and its
databases. There is so much to cover that these three people know individual segments
very well but other areas in less depth.
g. Because of the limitations of the Jenzabar standard system, there are many add-on
processes and reports that have been created. While many vital processes are documented,
a better system of organizing the documentation and reviewing processes and reports needs
to be developed.
h. There are several standard Jenzabar processes that have never been successfully
implemented such as online purchase requisitions and degree audit.
5. Networking and Internet
The college was one of the first community colleges in Maryland to be connected to the Internet
and to have a permanent web page.
a. The main campus has a fiber backbone with conduit running to all buildings on main
campus. All of the wiring is cat 5 with the exception of the administration wing which has
IBM type 1 cable (left over from our AS/400 token ring days).
b. All North East Campus buildings except the Phys Ed and Maintenance buildings have
wiring closets on each floor and cable trays running down the corridors.
c. The computer room and switch rooms have uninterruptible power supplies (UPS). All
administrative switches and most classroom switches are plugged into a UPS.
d. The backbone is gigabit Ethernet with 100 mb to the desktops (except in the admin wing).
Nortel 450 and 350 managed switches are used along with a Bay Network Accelar layer 3
switch and a Fortinet firewall. Cisco has donated some switches that are replacing some
older switches and hubs in classrooms and labs.
e. The new Elkton Station building is equipped with wiring closets, cable trays, cat 5 wiring
and Nortel switches
f. Network monitoring tools such as Whatsup, Languard and Ping Plotter are used to solve
problems and to provide metrics of normal service conditions.
g. The entire network has been mapped with Visio.
h. The main campus at North East has redundant internet links (15mb to Sailor and 3mb
business class cable modem service thru Armstrong cable).
i. The Elkton Station campus has redundant internet links (15mb to Sailor and 3mb business
class cable modem service thru Comcast.
j. The Bainbridge location is connected to the Internet via Armstrong cable (1 mb) and uses a
VPN to connect to the college network.
k. The Family Education Center in Elkton connects to the Internet via a Verizon DSL
l. Some faculty and staff use a VPN to access the college network from home.
m. For security purposes our network architecture has two physical networks, „trusted‟ and
„untrusted‟. The college uses a Fortinet appliance as its firewall. The device allows for
separate zones that can be secured with different policies, plus improved reporting and
n. All email to the college passes by virus detection software. Virus definition files are
updated daily. The college also uses Postini to reduce Spam.
o. The college‟s servers have been upgraded to Windows 2003. Active directory has been
p. Backups of our computer room administrative servers are centralized and run over a
separate network to a separate location. The main computer room is located in the
administration wing and a switch room that houses the telephone system and several
switches and servers is located in the Arts & Sciences building.
q. All users have a „home directory‟ that can be used to automatically back up their PCs..
r. A Disaster Recovery document exists and is revised every six months. Copies are kept off-
s. Wireless networking has been introduced throughout the North East campus and the
Elkton Station building. The network is available for student use and adhoc network
requirements. The wireless network is treated as „untrusted‟.
t. The college‟s IT security has been reviewed by the Roundhouse Group as part of a security
survey of the college. The report concludes that „The IT department is proactive in
maintaining computer and data security for the college‟.
u. Users are required to agree to a „Responsible Use‟ policy each time they attempt to log into
a. Some of the older fiber between buildings needs to be replaced. The Administrative
building still has IBM type 3 cabling that needs to be upgraded.
b. Security continues to be an ongoing concern. Larger colleges have been hiring full-time
network security specialists but small colleges have difficulty funding such positions. The
CIO conducts internal and external scans of our system to increase our level of network
security using the Languard software tool.
c. Although the wireless access points are locked down, it is simple for users to attach
additional wireless access points. The CIO conducts regular scans to see if rogue access
points have been installed.
d. As mentioned earlier, the server backups take too long and there is too much complexity
involved in setting up the backups.
6. Web services
The college has several web services, WWW for external, JENZABAR for students to register and
pay via the web and for faculty to enter grades, SERVICES for internal faculty and staff use only,
MATLI for the Mid Atlantic Transportation Institute program, CLAB for academic use and
VISCOM for the photo department. The college has implemented Blackboard as its web based
learning system starting in Fall 2003. This service is hosted by Blackboard.
a. The WWW, JENZABAR and SERVICES sites make extensive use of database access to
give up-to-date information.
b. Many of our traditional paper forms have been replaced by electronic versions, either in
pdf form or by interacting with databases.
c. Programming staff are now creating new applications using web programming.
d. Web usage is tracked using Web Trends
e. The Director of Communications has been extensively checking the information on the
web site and correcting the contents.
f. Most full-time faculty and many part-time faculty use BlackBoard. Some faculty use more
of the BlackBoard features than others.
a. All servers are susceptible to security problems. Patches are applied regularly.
b. The Services web site needs to be substantially redesigned, probably in a portal format. A
problem has emerged in that separate vendors have created their own portal environments
such as BlackBoard, Jenzabar and PowerFaids. Since the portals are separate, students and
staff need to log into each separately which defeats the purpose of the portal. Ideally, the
college should identify and install a portal framework that allows portlets from various
portals to be accessible via a single overarching portal.
c. As an associated issue, the college does not have a good file and document storage system.
Most departments use shared drives. The IT department investigated Microsoft Sharepoint
Server in 2006 but decided to wait until the release of the 2007 version which is
supposedly considerably improved.
d. The Postini anti-spam service works well but some users still receive an unacceptable
amount of spam. Postini has helped to reduce virus issues.
e. The college uses the basic version of BlackBoard that is hosted by BlackBoard. This
version has poor management features that make it difficult to purge older courses and to
delete students who have left the college. BlackBoard came to the college to make a
presentation about the improved versions that they sell but the faculty decided they did not
want the extra features. There is a possibility that MEEC will come to an agreement with
BlackBoard to provide a statewide contract that we could use to get the advanced version.
f. There is only one web master who is capable of working on our website. A new position
for an additional web programmer has been included in the FY08 budget.
7. Telecommunications / phones
The college has used Siemens / Rolm for many years. Their technician has provided excellent
service. A new Siemens Hicom 300 switch replaced our Siemens 9751 PBX in June 2003.
This new switch offers over ten times the capacity of the 9751 switch. Phonemail was
upgraded in 2005. Several staff use Verizon cellphones (facilities, IT and Bainbridge).
A security review performed by the Roundhouse Group recommended that additional
emergency phones be placed in classrooms and labs. Additional phones were placed in
corridors outside classrooms and in other locations recommended by the review.
a. In the event of an extended power outage where the UPS can no longer power the PBX,
special red phones (POTS) placed in certain offices in the college will still work.
b. Formal Phone training is now included in orientation training given to new staff.
c. The college recently conducted a joint RFP process with Harford Community College and
chose Cavalier to provide the bulk of the college‟s telephone service at greatly reduced
cost. The bills are much simpler than the old Verizon bills.
a. Siemens will eventually plan to phase out support for the 9751 PBX. It is likely that they
will provide an alternative, possibly at low cost. It will likely be a VOIP solution. Before
venturing into VOIP, the network would need to be tested to see if it can handle the traffic
and determine its reliability.
8. Presentation Technology
The college investigated video conferencing using a solution provided by Verizon years ago and
based on expected usage patterns, decided that there was insufficient probable use to justify the
expense. However, the college recently entered into an agreement with Salisbury University and
Chesapeake College and is now doing videoconferencing for a class originating in Salisbury using
Polycom equipment. The community colleges are looking to come to agreement on installing a
standards based high definition solution in the next six months.
The Conference Center has become part of the Administrative Services (facilities) division and is
supported by a part-time Conference Director. IT is now responsible for the technical support for
the Conference Center.
All classrooms where it makes sense to do so now have a PC and video projector installed.
The college has tried some other „smart board‟ technology. A committee was formed to
recommend the technology to be installed in two of the nursing classrooms. Smart white boards
from 3M were chosen and they were installed in time for Fall 2003 semester. Faculty who were
trained to use the smart boards were happy with them but the image is now considered too small
for the larger classrooms. Consequently, the 3M boards were relocated to the math classrooms and
projectors installed in the nursing classrooms. 3M boards have been installed in conference rooms
in Elkton Station. Other whiteboard technology such as Mimio has also been tried and is proving
more successful with faculty.
Some of the faculty have been experimenting with clicker technology. This has been a faculty led
project. There has been some interest in providing podcasting facilities in classrooms but no
faculty champion has been identified to date.
In recent semesters, IT has tried to ensure that the same standard software is loaded onto all
classroom computers so that scheduling of classes can be made easier.
The Library supplies support for traditional audiovisual equipment in classrooms such as VCR‟s
and slide projectors. The Director of Technical Services supports the various satellite dishes and
the video projectors that connect to PCs.
a. Some IT staff have become proficient with how the technology works in the conference
b. The configuration and wiring of some of the media kitchens in the Technology Center
were evaluated and upgraded where necessary.
a. Staff turnover in the conference center has led to a lack of detailed knowledge about how
some of the equipment works. Problems arise when untrained persons attempt to use the
b. The conference center was built in 1999 and some pieces of equipment have become
outdated, e.g. PCs in media kitchens. The projector in the amphitheater was replaced
because of problems with the old projector. We have also experienced power supply
problems and other issues where age of the equipment has been a factor.
c. There needs to be a continuous reevaluation of equipment in the conference center to
provide greater reliability.
The nature of higher education is that there is a constant tug of war between the desire to be open
with easy access and the needs of security and repudiation to be closed.
Network Security is a major concern in all colleges. The college‟s firewall reports that the network
is constantly being probed from the outside Internet. In addition, the email virus scanners prevent
a multitude of viruses from infecting our PCs. However, hackers are constantly inventing new
ways to damage networks and consequently we need to be constantly applying patches, updating
virus definitions and attempting to keep all of our PCs in secure condition.
Theft identity is a growing concern for all colleges since we carry the personal details of thousands
of people in our files. Of particular concern is the Social Security Number. The college does not
use SSN as a key field to identify students, but we do carry it in a database table. We have ensured
that SSN does not appear in any reports or documents unless there is a college or governmental
requirement to do so. There is a national higher ed committee looking at alternative methods of
identifying students rather than SSN.
a. The network is physically separated into „trusted‟, „untrusted‟, and wireless networks.
b. A firewall is installed that inspects and restricts traffic passing between the networks and
the outside world, provides network address translation which hides the IP addresses of our
PCs and servers and has multiple ports that allows for flexibility in configuration.
c. The file that contains passwords used by faculty and staff is periodically „cracked‟ to
determine weaknesses. All new passwords have to pass a network policy that requires
upper and lower case and special characters.
d. The wireless networks at North East and Elkton Station are periodically checked for rogue
e. The networks are regularly checked for potential weaknesses using LanGuard
f. All users are required to accept a „responsible use‟ statement as part of the log on
a. Some staff share passwords, particularly where part-time staffs are employed.
b. Wireless access is currently unfettered with no requirement for users to log on to the
network. However, the wireless network is restricted to Internet access only. This will
change to require all persons to authenticate who access any of our networks
c. Although there are some restrictions as to who has access to sensitive information in
databases, the nature of our operations necessitates that many staff have such access.
d. Several faculty and staff have access to our „trusted‟ network via VPNs (virtual private
networks). While the VPN connections are secure, the PCs in the home environment will
probably not be secure.
e. There is a separate network that is wide open to the Internet that is required by the special
classroom needs of one faculty. This is a major weakness.
10. Future Technologies and Issues
Because IT technology changes so quickly, there is a constant need for replacement of technology.
Most PCs have a three to four year life span. One-time grants or gifts, while useful, subsequently
result in an unfunded replacement need after three years. In addition, technology installed in new
buildings is often outdated after five years. Predictable and reliable funding for technology
replacement is necessary.
b. Wireless Access and portable devices
While use of laptops and tablets has become standard in the four-year college environment, this
has not been the case in the two-year environment. However, the rapid changes in technology
mean that inexpensive portable wireless-connected computing devices may be much more
common in the next three years. The college has installed wireless networking campus wide and
some students are using it. As more students start to bring their own portable computing devices,
the college will need to rethink how many traditional PCs we place in classrooms and whether we
should reduce costs for students who provide their own equipment. In addition, we expect
increasing demand for portable devices from faculty and staff. Both physical and network security
will be a major concern.
c. Administrative software - Jenzabar.
Jenzabar is releasing a web-based version of its administrative software in 2006 – 2008. The
college will investigate the implications, benefits and costs as more information becomes
In addition, the college has been using the Jenzabar system for many years and there are valid
concerns that the Jenzabar solution may not be the best fit for the college over the next ten to
fifteen years. The college President has asked for this issue to be reviewed by his senior
It is likely that there will be increased demand for video to be transmitted over our networks.
Although the college now participates in some videoconferencing using the internet, the demand
may probably not be for synchronous video conferencing, but more for asynchronous use of video
servers, particularly in a distance-learning environment where students access video from their
homes. We may also start to see a demand for video pod casting.
The mission of Technology Services is to provide reliable and timely technology support, administrative
information and communication services to the college community, within budget constraints.
Administrative computing, academic technology support, phone support, administrative and academic PC
and software support, data communications support, Internet and institutional research services are
provided to faculty, staff, and administrators and students.
1- problems directly affecting students in the classroom or labs
2 - problems directly affecting students in advising and registration or accounts receivable
3 - problems directly affecting students in asynchronous classes
4 - problems directly affecting students in the library
5 - other problems directly affecting students
6 - problems affecting administrative systems not directly affecting students
Technology will change rapidly
The way students use technology and their expectations of how to use technology will change
Technology in classrooms and labs must be sufficiently up-to-date to meet student expectations
Funding limitations will limit the replacement of out-of-date equipment and the purchase of new
The technology needs of the faculty and office staff should be driven by the technology needs of the
Technology is not entirely reliable and breaks, however good planning and implementation can
make technology more reliable
Problems will need to be solved quickly and reliably – feedback is essential
Technology staff will need to be trained regularly to stay current with technology changes
Constant communication with users of technology is essential
STRATEGIC DIRECTIONS BASED ON TECHNOLOGY ASSUMPTIONS
Develop a comprehensive information technology services operational plan for supporting IT
hardware and software in classrooms, labs, conference centers and offices
Develop a comprehensive presentation technology services operational plan for supporting video and
voice applications in classrooms, labs, conference centers and offices
Develop a comprehensive security operational plan for improving, reviewing and testing security
Develop a comprehensive administrative computing services operational plan for supporting the
various administrative functions such as payroll, registration, business office etc
Develop a comprehensive networking and internet operational plan to connect all PCs to a strong
stable network that connects to the internet
Develop a comprehensive web services operational plan that develops and maintains web services
beneficial to students, the community and faculty and staff
Develop a comprehensive telecommunications operational plan that provides a strong stable phone
system for faculty and staff
Develop a comprehensive ‘help desk’ operational plan for problem reporting, communication of
progress, results and other issues that need to be communicated
Operational Plan for Technology
Information Technology Services
Background Information: There are few areas of the college that do not rely on a stable network of computers. In particular, faculty
and staff in classrooms and labs are becoming increasingly reliant on these services.
Targeted Actions Targeted Outcomes Person (s) or Reporting Progress and Dates
Continue „One Stop Shop‟ Perform bi-annual review of part-time staffing needs Director of Technical Provide information to annual Budget
support to cover the proposed hours of operation Services process
Ensure adequate funding for part time staff to provide
level 1 support for hours of operation
Integrate academic technology Meet with academic chairs and program directors at least CIO & Director of Credit – just before the end of Fall and
needs into IT support plans twice a year to plan for upcoming semester and annual Technical Services Spring semesters
budget needs Non Credit – each year
Enhance communications Continue weekly IT status report CIO Weekly
Meet with chair of Senate IT committee regularly during Ad hoc during semester
each semester to review outstanding problems Ad hoc
Presentations to CMT on prospective IT actions and issues
Improve training in usage of Include a section in „Exchange‟ usage during new Human Resources When orientation program begins
standard software used at the employee orientation training To be determined
college Investigate testing of new employees for skills in using Completed – presentation made to
our standard software and provide training where CMT – still to be published on web
Develop a web based „Guide to IT for faculty and
staff‟ to provide information about IT at the college,
how to access information and the college‟s policies
Presentation Technology Services
Background Information: The College must initiate a viable plan for supporting the various forms of presentation technology,
particularly in the classroom and labs, the Conference Center and the needs of the new ‘Elkton Station’ building. This plan does not
cover the needs of the theater.
Targeted Actions Targeted Outcomes Office Responsible Reporting Progress and Dates
Classrooms & Labs
Create a replacement cycle strategy Inventory presentation technology equipment Director of Technical Presentation at annual budget process
and identify new needs Meet with faculty to determine new equipment needs Services Department Chair and Program Director
Identify when equipment needs to be replaced meetings each semester
Identify emerging technology equipment needs
Make all classrooms and labs Internet in all classrooms and labs Director of Technical Completed
„smart‟ Projector and PC in each classroom Services 100% completed
Provide high definition video Install hi-def unit at Elkton Station Director of Technical Late 2007
conferencing facilities Services
Create a maintenance plan Use inventory to determine whether maintenance Director of Technical On going
agreements are in place or needed Services
Create spares ready for quick replacement of failed units
Create a support plan for fixing Move responsibility for all classroom and lab presentation Director of Technical Completed
problems technology support to Technical Services Services Completed
Create a „One Stop Shop Help Desk‟ for classrooms and labs Completed
Use Level 1, 2, 3 process to allocate staff to problems On going
Use metrics from reviewing help desk logs to identify trends
Create a replacement cycle strategy Analyze Media Kitchens in amphitheater, big rooms to Director of Technical Revisit using new technical help on the
determine replacement schedule of various components Services theater staff
Analyze rack mounted equipment in Head End room to In progress
determine replacement schedule of various components Conference Center Completed
Analyze portable equipment eg crash carts, Elmo public Director
address units etc to determine replacement schedule and parts
Create a maintenance plan Use inventory to determine whether maintenance agreements Director of Technical On going
are in place or needed Services In progress
Create spares ready for quick replacement of failed units Conference Center
Background Information: Security has become of increasing importance to the college. The College must initiate a viable plan for
improving, reviewing and testing security practices.
Targeted Actions Targeted Outcomes Office Responsible Reporting Progress and Dates
Classrooms & Labs
Physical Security Improve physical access control to sensitive areas such as CIO and Director of Completed
the rooms that house servers, switches and the PBX Facilities Completed – additional units in next budget
Webcams installed to cover sensitive areas at North East cycle
campus additional units in next budget cycle
Install webcams to cover sensitive areas at Elkton Station
Network security Install appropriate firewall and Network Address Director of Technical Completed
Translation Services / CIO Weekly
Review firewall logs Weekly
Review internet usage trend logs Monthly
Run scans of network for unnecessary services Monthly
Scan wireless network for rogue access points Completed
Implement automated patch management of servers In progress
Investigate and implement biometric logins March 2007
Move toward single network at all campuses so that users Every 6 months
use the same procedures whichever campus they are at
Strengthen passwords by periodically running cracks and
enforcing strong passwords for new users
Applications security Improve login procedures Director of Database Regular Jenzabar meetings
Review database table access permissions Administration Periodically
Ensure SSN not to appear on reports unnecessarily Completed
PC security Automatically deploy patches to faculty and office PCs Director of Technical Completed
Monthly scan PCs for software inventory Services Completed
Yearly physical inventory Completed
Disaster Recovery Update Disaster recovery plan CIO Update every three months
Review need for additional UPS equipment Director of Database UPS‟s installed for servers and critical user
Perform daily backups of server data Administration PCs – facilites has plans to install backup
Testing of backups – CIO asks for test file to be retrieved generators
Installation of Storage Area Networks at both campuses to Done – results emailed to CIO for review
create improved backup and hot-site Monthly
Administrative Computing Services
Background Information: A strong reliable administrative computer system that supports functions such as registration, payroll,
business office etc is essential for college operation.
Targeted Actions Targeted Outcomes Person (s) or Reporting Progress and Dates
Perform review of suitability of Describe the ideal system President and senior 2008
Jenzabar system for the long term administrative staff
future of the college
Provide enhanced functionality by Move to new versions of Jenzabar EX as appropriate Director of Database Monthly Jenzabar meetings
applying latest releases of software Provide documentation of enhanced features to staff who use Administration Jenzabar web site contains documentation
Develop tracking mechanism for Examine HR needs and make recommendation to purchase Director of Human Jenzabar system not worth buying
Human Resources or develop a system Resource / Director of
Provide training Review new hire status and position changes to determine CIO and other Budget Monthly Jenzabar meetings
training needs Heads
The annual conference is an excellent source of training in
new features in upcoming releases. Continue to send staff to
Enhance college operations by Web entry of time card info Karen Delissio, Paul Spring 2007
giving more web access to Servary
Networking and Internet
Background Information: A strong reliable network system is essential for classrooms, labs and college operation
Targeted Actions Targeted Outcomes Person (s) or Reporting Progress and Dates
Increase reliability of storage, Install SAN solutions at North East and Elkton Station Director of Technical July 2007
backups and services. Reduce campuses Services July 2007
outage time due to failure of Install VMWare to reduce the number of physical July 2007
servers or other disaster. servers and allow for more flexibility in providing
Create hotsite at Elkton Station
Increase reliability by replacing Update Visio map of entire network Lyle Granger As needed
outmoded switches and hubs Identify outmoded switches and hubs and develop Director of Technical Completed
replacement plan Services July 2007
Install new Nortel 8600 backbone switch at North East
Increase security Review firewall configuration to reflect current needs Director of Technical Each semester
and improve network security Services In progress
Investigate Biometric logon for „System
Increase network access by Campus wide coverage at North East and Elkton Director of Technical Access points deployed in all areas of
deploying a campus based Station campuses Services the college (on untrusted network)
Increase speeds and reduce Connect to the Sailor library network (15 mb ) at CIO Completed December 2006
long-term costs by connecting North East and Elkton Station campuses
to county wide internet network
Background Information: The College should use the web as a strategic process to enter, store and disseminate accurate and timely
information for students, faculty and staff.
Targeted Actions Targeted Outcomes Person (s) or Reporting Progress and Dates
Continue to keep information Increase access from college databases that are kept Web master Ongoing
on the college web sites up-to- up-to-date Director of Ongoing
date Review web sites Communications
Examine effectiveness of web Review statistics of web page hits Director of Institutional Ongoing
site Include questions about web effectiveness in student Research
surveys and faculty/staff survey
Examine effectiveness of web Review Blackboard to determine usefulness and Director of Database Completed - 2006
learning system performance Administration, Completed - May 2006
Examine alternatives (Sakai) Academic VP,CIO
Continue to refresh college web Create new version of Services (internal) site, Director of Database July 2008
design to reflect current web probably using a portal such as Sharepoint Portal Administration, Web July 2008
technology Investigate using portal technology for the WWW site Developer
Expand access to college forms Identify and prioritize forms to be web enabled Web Developer Ongoing
Create web enabled forms
Investigate a web based document sharing service
Provide better file and Investigate Sharepoint Portal Server CIO, Director of June 2007
document management facilites If promising, create IT department site for testing Database December 2007
If successful, expand to other college departments Administration, Web July 2008
Background Information: The phone system along with various devices such as modems and fax machines, continue to be a vital tool
in college operations. The current phone system at the North East campus is absolutely full with no room for expansion.
Targeted Actions Targeted Outcomes Person (s) or Reporting Progress and Dates
Improve security in classrooms Install blue light phones in parking lots at North east Director of Technical Completed
and labs and other areas of the Install phones in corridors outside classrooms and labs Services Completed
Improve training in phone Include a section in phone usage during new employee Human Resources Completed
usage orientation training
Reduce recurring telephone and Combine with Harford Community College in RFP CIO, Director of Completed – cutover in October 2005
line costs process for single vendor for telephone service Technical Services,
Director of Purchasing
Include Family Education Connect systems via Sailor wireless network Director of Technical Difficult because of trees interfere with
Center fully into the college Services line of sight
Improve cell phone coverage Install cell phone extenders in all building where cell Director of Technical July 2007
phone reception is poor Services
Background Information: The Help Desk serves as the central point of contact for reporting technology problems.
Targeted Actions Targeted Outcomes Person (s) or Reporting Progress and Dates
Provide sufficient coverage for Determine hours of coverage needed and additional part- CIO Completed
faculty / staff to report and fix time staff needed to cover those hours or when IT staff Completed
problems in a timely manner are absent or sick
Provide lab support at Elkton Station
Improve coverage when IT staff Provide additional cross-training Director of Technical Ongoing
are absent or sick Services
Improve problem reporting Display instructions in every classroom and lab on how Director of Technical Completed
procedures to get help Services In progress
Investigate other problem tracking solutions such as the In progress
Facilities ISIS system Ongoing
Provide training on how to report problems
Provide alternative communication paths to cover IT
staff absences due to sickness or other ad-hoc absences
Analyze problems to identify Analyze statistics collected in Trak-it to identify areas CIO Ongoing
systemic problems where there are constant recurring problems.
Analyze problem areas to determine underlying
Develop solutions for underlying problems