POLICE LIAISON OFFICERS
ROLES, FUNCTIONS AND SUPERVISORY GUIDELINES
Issue Date: 1 February 2010
Review Date: 1 February 2012
This policy is to be read in conjunction with the documents referred to below:
• Chapter 1.4.9 of the Operational Procedures Manual (OPM);
• Code of Conduct;
• Code of Dress;
This Standing Order provides information regarding the roles, responsibilities and
duties of PLOs and to assist PLO supervisors in appropriate tasking and monitoring of
PLOs are not Police Officers and do not hold any statutory powers. They ARE NOT to
perform any ‘front-line’, ‘covert’ or 'first response' policing activities other than those
identified in OPM 1.4.9.
PLOs shall comply with the following:
• QPS Code of Conduct;
• QPS Code of Dress;
• QPS Operational Procedures Manual;
• Southern Region Standing Orders; and
• Local Standing Orders.
All PLOs and PLO Supervisors are to ensure that they are acquainted with the duties of
the PLO as outlined in the OPM 1.4.9.
THE ROLE OF POLICE LIAISON OFFICERS
PLOs each have an expertise in a specific cultural area, eg Aboriginal and Torres Strait
Islander, Pacific Islander, Sudanese etc. PLOs should however be prepared to use
their community engagement and problem solving skills towards assisting police
officers and community to come together to resolve issues and prevent anti-social and
criminal activity – regardless of cultural, linguistic or religious differences present.
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PLOs are not to supplement police officer roles or otherwise engage offenders or be
involved with law enforcement activities unless such activities are clearly consistent
with their community engagement role.
DUTIES OF POLICE LIAISON OFFICERS
A 28-day block roster will be prepared and displayed for notice of duty. It will be
prepared with consideration of the changing communities’ needs and the flexibility to
meet those needs. This roster is subject to change and it is incumbent upon officers to
check the roster at the end of each shift to verify their next shift.
It is the duty of officers to advise the OIC or roster clerk in advance of any requests.
Only the roster clerk, PLO Supervisor, OIC or delegate has the authority to make
alterations to the roster. Emergent issues requiring changes to rosters should be
discussed with the roster clerk, supervisor, OIC or other appropriate person.
In the event that the Officer is unable to perform duty, they or a relative/representative
shall notify the OIC or supervisor at least one hour prior to the commencement of that
shift. The member will then complete a leave application before the end of the first
rostered shift on return to duties.
Roster Clerks and/or OICs should be aware and take into account the significance of
cultural issues that would influence the need to have emergent changes to the roster.
Roster Clerks and/or OICs should be aware of and comply with the Rostering Rules for
Staff Members specifically schedule 2, relating to roster rules for PLOs.
• Be fully dressed with all required equipment prior to the commencement of the
• Report to the OIC or Shift Supervisor at commencement of shift. OIC of shift
shall brief PLOs of significant relevant events pertaining to their function;
• Read the occurrence sheets for the prior shifts to determine if there is any
issues needing PLO attention, eg DV followup;
• Perform shifts as per the roster unless otherwise instructed by the OIC or the
• Carry out all relevant tasks assigned to them on their tasking/contact sheets or
statement of objectives;
• Complete the eight (8) hour shift as rostered, unless otherwise instructed; and
• Record all tasks carried out during the rostered shift on the tasking sheet,
statement of objectives or patrol log.
The safety of our officers is of paramount importance and each PLO is to strictly
comply with the following:
• It is the responsibility of all PLOs to advise the Police Communications Centre
or Police Station immediately upon determining that they may require Police
• PLOs are NOT to respond to a service demand call at which he or she
considers that their personal safety may be at risk. In these circumstances
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PLOs are to request Police assistance before proceeding further with the
• In the event that a PLO, especially if working alone, believes their personal
safety to be in actual danger or they become involved in a conflict situation,
then they are to retreat from the situation and advise the Police
Communications Centre or Police Station forthwith and request urgent Police
• All PLOs are to undertake the ‘Tactical Skills Training for Police Liaison
• Notify Communications staff by radio when commencing or completing tasks or
• Notify Communications staff by radio prior to leaving the Police vehicle whilst on
a task or attending a meeting;
• Report in, via phone or radio on allotted intervals as required by the OIC or shift
• Use the correct radio procedure at all times whilst on duty.
Where practicable PLOs should assist A & TSI and ethnic prisoners as appropriate.
Liaison could include explanation of watchhouse and court procedures and the
provision of an interface with relatives and community services.
Whilst within the watchhouse PLOs must comply with the provisions of OPM Chapter
16 Custody and any local SOPs or SOs for the watch house.
PLOs should be aware of providing advice to persons in custody, particularly in relation
to upcoming court matters or legal advice. PLOs should be prepared to provide
contacts with/to appropriate persons including legal aid personnel, ‘Friends at Court’ or
other relevant aid organisations.
PLOs shall liaise with Prosecutions with a view to assisting A & TSI and ethnic persons
with support as appropriate.
Any PLOs rostered to assist in Murri court or other specialist court should liaise and
consult with the OIC prosecutions to determine duties for that shift(s) AND
Ensure that these duties are consistent with the roles and functions of PLOs as set out
in S1.4.9 of the OPMs.
PLOs are encouraged to participate in community meetings or other forums pertaining
to their roles and functions.
Advice of community meetings/forums should be provided in advance to the OIC or
delegated officer for rostering purposes.
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Advice of attendance at meetings and any outcomes should be provided to the OIC or
delegated officer for information and any necessary action, and the District Crime
Prevention Coordinator for the purpose of crime prevention returns.
PLOs should keep records of their attendance at meetings/forums and ensure that they
deal in an appropriate and timely manner with any tasks/action items allocated to them
from their interactions.
Receiving information / intelligence
If a PLO receives information that may assist Police in an investigation the following is
to be completed by the termination of the shift:
• Notify the PLO Supervisor, Tactician or Officer in Charge immediately;
• Note brief details on the Occurrence Sheet; and
• Furnish an Intelligence Report and forward to the District Intel Officer.
If a PLO has any concerns regarding the information they have received, e.g. credibility
of information, cultural concerns, family interference or issues affecting their position /
standing in the community, the officer is to ensure their concerns are noted to their
supervisor(s) and are contained within any intelligence report they furnish.
Termination of Shift
PLOs when ceasing duty shall:
• Complete contact sheets, statement of objectives and Occurrence Sheet, which
ever is relevant, and hand copies to the Shift Supervisor or OIC, or an
Electronic Occurrence Sheet as designated by their Supervisor;
• Record and return all departmental equipment;
• Be aware of commencement of next rostered shift; and
• Report to and advise the Shift Supervisor or OIC of termination.
It is the responsibility of each PLO to complete all QPS paperwork for procedural
requirements that may be generated as a consequence of response to service calls, or
that might arise as a result of the PLOs own pro-active policing activities.
All items that are for insertion into the Police Notebook, daily logs and any
correspondence are to be attended to immediately or at the start of the next shift.
All correspondence is to be submitted to the OIC or Shift Supervisor and is to be
completed as per OPM 1.9 Reporting.
Each PLO will be issued with an official Police Notebook. This is to be inspected on a
monthly basis by the OIC or delegated Officer as per OPM 14.26 Official Police
Notebooks. This will be completed no later than the first week of each month.
All equipment is to be signed IN and OUT in the equipment register. Any
faults/damage is to be noted in the equipment register and reported to the OIC or Shift
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Use of Departmental vehicles
At all times PLO’s utilising Police Vehicles will comply with Commissioner's Circular
No.24/2007 - 14.31 Driving of Service Vehicles Generally and Southern Region Police
A vehicle will generally be made available for the use of PLOs. It is important that the
PLOs are mobile to enhance visibility and community confidence.
Vehicles are to be driven ONLY by licensed drivers and in compliance with the Traffic
Act and Regulations. No unauthorised person is to be permitted to drive any Service
When parked, the vehicle is to be secured and radios turned off with sufficient fuel in
case of emergency. The vehicle log is to be completed when signing a vehicle in or out
during a shift and keys left at the station.
PLO’s are NOT authorised, and are NOT to be utilised for driving situations which may
involve pursuits, or Urgent Duty Driving as per Commissioner's Circular S14.32 Safe
PLO’s are not to transport people in police vehicles without the prior approval of the
relevant supervisor or communications staff.
Damage to Vehicles
The PLO signing a vehicle out is responsible for the vehicle and any unreported
damage. Prior to leaving the Police Station, the PLO is to inspect the vehicle for any
damage. Any damage to vehicles is to be reported immediately to the Shift Supervisor
or OIC and noted in the vehicle log book.
In the event of an accident, the Station’s communication centre is to be advised. The
officer/s involved are to remain at the scene until an NCO and the RDO (or delegate)
Where a PLO is detected committing a traffic offence, including camera detected
offences, the matter is to be reported to the OIC to enable action to be taken in
compliance with Commissioner's Circular 24/2007 s14.30.
Section 1.4.9 of the OPM is to be complied with.
PLOs that have a genuine need for specific access to QPS computer systems must
ensure that they have completed appropriate training in the use of those programs.
Supervisors must ensure that PLO’s have completed the appropriate security training.
Any member with personal or health problems can contact the Regional Human
Services Officer. Also available to assist in these or other matters are the Police
Chaplain and Sexual Harassment Referral Officers.
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All details and contacts can be accessed on the Southern Region Home Page on the
PLOs can also contact the Development Officer, Police Liaison Officer Scheme, or the
Indigenous Policy and Liaison Officer, Cultural Advisory Unit if they require any further
information or advice.
District Officers (DO) shall be responsible for the overall effective and efficient
management of PLOs under their control in compliance with OPM 1.4 Duties of
Officers in Charge
OICs of Stations or Establishments, where PLOs are stationed or performing duties will
be responsible for the day to day operations of those officers in compliance with
legislation and policy - OPM 1.4 Duties of Officers
OICs of Police Stations at which PLOs are stationed are to identify and appoint a
suitable police officer to be a PLO Supervisor.
Supervisors of PLOs have responsibility, similar to Shift Supervisors, to determine the
duties PLOs perform, promote effective performance and ensuring compliance with
policy and legislation.
Supervisors are to task PLOs with set objectives in keeping with duty description,
Policy, and Corporate Goals. This includes:
• Monitoring PLOs daily activities, offering advice, guidance and direction where
• Ensuring that PLOs are briefed of significant events which have an impact on
• Ensuring that PLOs attend muster or readout parades at the commencement of
• Providing advice and facilitating the provision of logistical and personnel and
any other forms of support, to assist Liaison Officers in carrying out their duties;
• Ensuring the preparation of rosters;
• The PLO Supervisor is the primary contact for requests for deployment of PLOs
within a District which will be made by way of report or e-mail. In their absence,
the Officer in Charge is to be contacted;
• Implementing and monitoring PLO PPAs. The assessment period and
progressive review dates are to be consistent with that of ‘Operational Levels’
• Ensuring PLOs regularly liaise with their District Watchhouse staff and provide
relevant assistance as required in regard to ATSI or ethnic persons in custody
and assist with any welfare issues identified for the person/s and their family;
• Ensuring PLOs regularly liaise with prosecutors from the local Magistrates,
Children’s, Domestic Violence, DV, and Murri Courts to ascertain whether their
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assistance is required in relation to A & TSI or ethnic defendants, complainants
or witnesses. If assistance is required, the PLO Supervisor is to be notified and
• Developing procedures with the District Domestic Violence Liaison Officer to
ensure PLOs conduct follow-up visits of DV incidents involving members of A &
TSI and ethnic communities. Referrals to community organisations through the
fax-back process are to be completed if not already done so, and all action
taken is to be recorded on the QPRIME database for each incident; and
• Ensuring all efforts are made to promote co-operation between police officers
and PLOs. Areas of concern should be addressed expeditiously and with a
degree of diplomacy and confidentiality. All personnel should be aware that the
District Cross Cultural Liaison Officer is available to assist in any areas of
Examples of inappropriate tasking of PLOs include:
• Patrolling in a vehicle or on foot unless there is a clear connection between
such tasking and a problem, that does not involve an enforcement role, and
which PLOs are capable of addressing;
• Acting as a second officer at a beat unless there is a specific problem in the
beat area which a PLO is qualified to address; and
• Being tasked to resolve what is clearly a law enforcement matter as if the PLOs
presence would create a solution to the problem. In such circumstances a
more appropriate solution might be for a PLO to liaise with community leaders
and/or other government and non-government agencies to develop a solution to
the problem which may negate the need for enforcement.
Although the PLOs are not under the Police Award, their conditions of work allow for
shift and weekend work under the Employees of Queensland Government Employees
(Other than Public Servants) Award - State 2003 and EB4b agreement.
Night duty and public holidays will be negotiated.
Should any special event/s require the attendance of a PLO, the requesting Station
must furnish a report to their District Officer to seek approval. A request for the PLOs
should be made at least two weeks prior to the event so that appropriate arrangements
can be made.
Any event which would benefit form the attendance of PLOs from outside the
District/Region should be forwarded to the Regional Cross Cultural Officer for
progression to the relevant districts/regions.
If PLOs from other districts or regions are required for an event/incident. Officers are
strongly encouraged to also involve local PLOs so that more permanent connections
can be maintained with the client by local officers.
After hours call out
In the event of a PLO being called out, overtime is to be kept at a minimum and the
relevant duty log is to be noted accordingly, award payment of overtime to apply.
Overtime and weekend units
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Overtime and weekend unit budgets for the PLO’s within the Southern Region are the
responsibility of the relevant DO.
Supervisors are responsible for Training of PLOs
Training opportunities exist internally and externally for PLOs.
The PLO Induction Training Coordinator, Staff Member Training Development
Program, Human Resource Development Branch, is responsible for initial training and
subsequent ongoing training relating to PLO qualification.
District Officers and District Education and Training Officers are to overview the training
status of the PLOs with a view to ensuring all appropriate educational opportunities are
made available to the PLOs.
The Regional Crime Prevention Officer, in the role as Regional PLO Coordinator, is to
liaise with DO’s and assist with training needs where required and provide an annual
workshop where practicable.
Supervisors are to ensure all PLOs avail themselves of opportunities to attend internal
and external courses relevant to their position objectives.
District Officers are to bring the contents of this document to the notice of all members
under their control.
C M McCALLUM
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