TAKE THE PATH TO EXCELLENCE

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					Canadian Training Catalogue Winter / Spring 2008



TAKE THE PATH TO EXCELLENCE
Public Training, Onsite Training, e-Learning, Webinars, Workshops




raising standards worldwideTM
                                                                    Learning
Introduction

As one of the world’s leading certification bodies, BSI strives to help you bring out the best in your organization. At BSI Management
Systems Canada we provide registration and training services to help you achieve this goal.
This catalogue provides details of our training options across Canada and specifically details our public courses.
For full details on all our services, visit our website at:
www.bsiamericas.com

What’s New                                                                                Our Training Delivery Options
In this edition of our training catalogue, BSI is proud to announce several new           BSI offers training in many different formats, choose the one that suits you best.
courses and workshops. In particular we are now offering:
                                                                                               Public Training
• Business Continuity courses
                                                                                          Public Training takes place in an open setting and is available to employees from
• Automotive Core Tools workshops                                                         any organization. Students benefit from classroom tutorials, group workshops
• Management Systems Practitioners Series                                                 and open discussions. This type of training is a convenient, low-cost way to send
                                                                                          a small number of employees to learn. Attendees are away from office
Full details on our new offerings for 2008 can be found on pages 13 - 16.
                                                                                          distractions and often benefit from the exposure to people from other
For the most up to date information on all our training courses visit:                    organizations. Dates, prices and locations printed on pages 23 to 27.
www.bsiamericas.com/training                                                                   Onsite Training
                                                                                          An ‘Onsite’ Training course is one held at your own facility or a location of your
Types of Training                                                                         choosing, and is typically open only to your employees. By training students
For each product area, BSI offers the following types of training. Each type is           onsite, it eliminates your travel expenses and additional time away from the
designed to provide an increasing level of knowledge for those involved with              office and your customers. Additional courses are available as onsite training.
Management Systems.                                                                       See page 18 for more details.
Awareness Training                                                                             e-Learning
Designed to provide basic introductions to a topic. Generally, no prior knowledge         e-Learning is an innovative distance learning tool, where course content is
is required.                                                                              delivered online via the web. e-Learning is a cost-effective training method as
                                                                                          travel is not required and time away from work is limited. It also allows the
Development Training                                                                      flexibility of taking the course at your time, within your schedule.
Designed for those involved in the implementation of a management system.                 www.bsiamericas.com/eLearning
Previous knowledge on the topic is often recommended.
                                                                                               Webinars
Auditor Training
                                                                                          A webinar is an interactive multimedia presentation that allows participants to
Designed for those involved in either internal or external audits of Management
                                                                                          hear the instructor through a telephone conference call while following the
Systems. For internal auditor courses a basic knowledge is recommended. For the
                                                                                          presentation element via a webpage. This training happens in real-time.
Lead Auditor, participants should have a working knowledge of the topic.
                                                                                          www.bsiamericas.com/webinars
Improvement Training
Designed for those seeking to improve their individual skills or the performance of        WK Workshop
their processes.                                                                          A workshop is an interactive session led by an experienced instructor. By
                                                                                          providing the student the opportunity to learn though case studies, group
 TABLE OF CONTENTS                                                                        exercise and sharing best practice, workshops provide a hands-on learning
                                                                                          experience.
 Aerospace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6                                        F
 Automotive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5    Language Options
 Automotive Core Tools . . . . . . . . . . . . . . . . . . . . . . . . . . .15             FR       Available in French        EN      Available in English

 Business Continuity Management . . . . . . . . . . . . . . . . . . .16
                                                                                           E
 Environmental Management . . . . . . . . . . . . . . . . . . . . . . .10                 How do I register?
 Food Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12    You can register in one of the following ways and we will respond to you within
                                                                                          48 hours, Monday – Friday:
 Information Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
                                                                                          Online
 Integrated Management Systems . . . . . . . . . . . . . . . . . . . .8
                                                                                          To register for a class or purchase a publication, simply visit:
 IT Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .9           www.bsiamericas.com/training
 Medical Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21      Our website has all the latest course schedules and descriptions. To have one our
 New for 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13       experts contact you about your management system needs, visit:
 Occupational Health and Safety . . . . . . . . . . . . . . . . . . . . .17               www.bsiamericas.com/quickquote
 Onsite Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18      Phone
 Practitioner Workshop Series . . . . . . . . . . . . . . . . . . . . . . .14             Please pick up the phone and speak to us. The Training Department can be
                                                                                          reached at (416) 620-9991, or toll-free at 1 (800) 862-6752 between
 Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3          8:30 AM– 5:30 PMET.
 Scheduled Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23        E-mail
 Standards and Publications . . . . . . . . . . . . . . . . . . . . . . . .11             cantrain@bsi-global.com is our Canadian Training Mailbox. If you have any
                                                                                          questions about training or wish to register for a course, this is the place to send
                                                                                          your requests.
2       www.bsiamericas.com/training
Quality Management




Quality Management Systems give you the framework you need to monitor and improve performance in any area you choose.
ISO 9001:2000 is, by far, the world’s most established quality framework, which sets the standard not just for Quality Management
Systems, but management systems in general. ISO 9001:2000 is helping organizations in diverse industries to succeed through
improved customer satisfaction and staff motivation.                                                                    F

ISO 9001:2000 Basics                                                                                                                                EN        FR
1 day                                                                            • Understand the requirements of the ISO 9001:2000 Standard                  E
                                                                                 • Understand the Eight Quality Management Principles
This course teaches a general understanding of the concepts of ISO 9000
                                                                                 • Understand the process approach
management system requirements and how the requirements impact the day-to-
                                                                                 • Recognize the role of management
day operations of organizations in any industry.                                 • Recognize the benefits of a Quality Management System
Learning Objectives                                                              Prerequisite
• Understand Quality Management definitions, concepts, and guidelines
                                                                                 ISO 9001:2000 Basics is an introductory course designed for individuals with little
• Understand the purpose of the ISO 9000 Series
                                                                                 or no previous knowledge of ISO 9001:2000 or Quality Management Systems. F

Quality Systems Documentation                                                                                                                                EN
2 days                                                                           • Explain differences between documents and records
                                                                                 • Understand document control requirements
This course provides guidance on developing effective documentation for
                                                                                 • Understand record control requirements
practical use within your organization and in accordance with an ISO 9001:2000
                                                                                 • Learn to adapt existing documents to meet your management system
based quality management system.                                                   requirements
Learning Objectives                                                              • Recognize the value of documentation
                                                                                 • Learn about the importance of process mapping skills
• Identify required ISO 9001:2000 documents
• Learn how to write effective documents                                         Prerequisite
• Learn the differences between policies, processes, procedures and work
                                                                                 This is an introductory course designed for individuals with little or no formal
  instructions
                                                                                 knowledge of developing Quality Management Systems documentation.    F

Implementing ISO 9001:2000                                                                                                                          EN        FR
2 days                                                                                                                                                  E
                                                                                 • Learn best practice processes to implement each clause of ISO 9001:2000
                                                                                 • Learn tips for winning employee and management support
This course introduces the concepts needed to understand, develop, and
                                                                                 • Prepare for an audit
implement a quality management system.
                                                                                 • Plan for registration
Learning Objectives                                                              Prerequisite
• Understand Quality Management definitions, concepts and guidelines
                                                                                 Basic knowledge of ISO 9001:2000 would be beneficial.
• Understand the purpose of the ISO 9000 Series
• Understand the requirements of the ISO 9001:2000 Standard                      Please note: Day 1 of this course is almost identical to the ISO 9001:2000
• Build an efficient and effective Quality Management System                     Basics course.




                                                                                              For dates, prices and locations, see page 23                          3
             Quality Management
                                                                                                                                                                     F
             ISO 9001:2000 Internal Auditor                                                                                                                          EN       FR
             2 days                                                                                                                                                           E
                                                                                                 • Understand the differences between internal, external and third party Quality
                                                                                                   Management System Auditing
             This course teaches the principles and practices of effective internal audits in
                                                                                                 • Understand and demonstrate all essential steps and techniques required for
             accordance with the ISO 9000 series of standards and ISO 19011:2002,
                                                                                                   Quality Management System auditing, from planning through audit follow up
             “Guidelines for Quality and/or Environmental Management Systems Auditing.”          • Provide participants with sufficient training that will permit them to function
             Learning objectives                                                                   immediately as members of a Quality Management Systems audit team
             • Understand the ISO 9001:2000 definitions, concepts and requirements               Prerequisite
             • Provide the basics for understanding how to audit Quality Management
                                                                                                 No prerequisite required.
               Systems                                                                                                                                                         F
             ISO 9001:2000 Internal Quality Systems Auditor                                                                                                                   EN
             3 days                                                                              • Understand the roles and responsibilities of the Auditor
                                                                                                 • Apply ISO 19011:2002 definitions, concepts and guidelines
             This course teaches the principles and practices of effective internal audits in
                                                                                                 • Recognize the principles, practices, and types of audits
             accordance with the ISO 9000 series of standards and ISO 19011:2002,
                                                                                                 • Conduct all phases of an Internal Audit
             “Guidelines for Quality and/or Environmental Management Systems Auditing.”          • Prepare and present effective reports
             This course is certified by the RABQSA. Students successfully completing this       • Understand the purpose of the ISO 9000 Series
             course (by passing the continual evaluation and the written examination) fulfill    • Understand the requirements of the ISO 9001:2000 Standard
             the RABQSA training requirements for an Internal Quality Systems Auditor. Long      • Understand the RABQSA’s Certification Scheme
             hours are to be expected.                                                           Prerequisite
             Learning Objectives                                                                 Some prior knowledge of the ISO 9000 series of standards is recommended for
             • Understand Quality Management definitions, concepts and guidelines                this course or completion of our ISO 9001:2000 Basics course.
             • Understand the requirements of the ISO 9001:2000 Standard                                                                                                       F
             ISO 9001:2000 Lead Auditor                                                                                                                                       EN
             5 days                                                                              • Manage an audit program
                                                                                                 • Initiate the audit and conduct opening meetings
             This course teaches the principles and practices of effective quality management
                                                                                                 • Understand auditor responsibilities
             systems and process audits in accordance with the ISO 9000 series of standards
                                                                                                 • Conduct on-site activities and collect information
             and ISO 19011:2002, “Guidelines for Quality and/or Environmental                    • Communicate effectively during the audit
             Management Systems Auditing.”                                                       • Generate and prepare audit findings and conclusions
             This course is certified by the RABQSA. Students successfully completing this       • Conduct closing meetings
             course (by passing the continual evaluation and the written examination) fulfill    • Report audit results
             the RABQSA training requirements for QMS Auditor and QMS Lead Auditor               • Conduct an audit follow-up
             certification. Long hours and evening work are to be expected.                      • Understand the registration process
             Learning Objectives                                                                 Prerequisite
             • Understand Quality Management definitions, concepts and guidelines                A pre-course assignment must be completed before the first day of the course.
             • Understand the purpose of the ISO 9000 Series                                     A prior review of the ISO 9001:2000 standard and internal audit experience are
             • Understand the requirements of the ISO 9001:2000 Standard                         strongly recommended for this course or completion of our ISO 9001:2000
             • Apply ISO 19011:2002 definitions, concepts, and guidelines                        Internal Auditor or Internal Quality Systems Auditor course.             F
             Six Sigma Principles for Improvement of Management Systems                                                                                                       EN
             2 days                                                                              • Understand impacts of management systems and Six Sigma on day-to-day
                                                                                                   operations including costs and cost savings
             Learning Objectives                                                                 • Recognize the value of investment in a Six Sigma program and management
             • Understand the eight quality management principles                                  system
             • Recognize the meaning of Six Sigma as a metric                                    Prerequisite
             • Review different application areas including operational, transactional, and
               design areas                                                                      This is an introductory course designed for individuals with little or no previous
             • Understand the DMAIC process improvement roadmap                                  knowledge of Six Sigma methodology. Some previous knowledge of
             • Review the approach to implementing a Six Sigma program                           management systems would be useful.

                                                                                         F                                                                                     F
e-Learning




             Essentials of Auditing Management                                                    Essentials of Auditing Management
             Systems - ISO 9001:2000                                                     EN       Systems - Auditing Process                                                   EN

             1.5 hours                                                                            1.5 hours
             This self-paced course covers the essential skills for auditing to ISO 9001:2000.    This self-paced course covers the essential skills for conducting management
             The interactive course provides a basic understanding of the ISO 9001:2000           system audits. The interactive course reinforces the basic auditing skills of
             standard, quality management principles, and the process approach. In                planning, note taking, report writing and audit closure. In addition, an
             addition, an interactive quiz at the end of the course confirms student’s            interactive quiz at the end of the course confirms student’s understanding of the
             understanding of the material.                                                       material. The auditing of a process-based system is also emphasized.

             4        www.bsiamericas.com/training
Automotive




The global automotive industry demands world-class levels of product quality, productivity, competitiveness and continual
improvement. To achieve this, many vehicle manufacturers insist suppliers adhere to strict technical specifications laid out in a Quality
Management System for suppliers to the automotive sector known as ISO/TS 16949:2002. ISO/TS 16949:2002 has been developed
by the International Automotive Task Force (IATF) to encourage improvement in both the supply chain and the certification process.
                                                                                                                                                                 F
ISO/TS 16949:2002 Basics                                                                                                                                         EN
2 days                                                                              • Understand the relationship between ISO/TS 16949:2002 and ISO 9001:2000
                                                                                    • Identify ISO/TS 16949:2002 implementation strategies
This course outlines the ISO/TS 16949:2002 standard and provides guidelines for
                                                                                    • Understand process management
the effective implementation of the management systems requirements.
                                                                                    • Learn uses of FMEA, PPAP, MSA, SPC, and APQP in ISO/TS 16949:2002
Learning Objectives                                                                 Prerequisite
• Understand the clauses of ISO/TS 16949:2002
                                                                                    A working knowledge of ISO 9001:2000 is recommended.
• Interpret ISO/TS 16949:2002 requirements
• Understand OEM requirements
                                                                                                                                                        F
ISO/TS 16949:2002 Internal Auditor                                                                                                                      EN       FR
3 days                                                                                                                                                           E
                                                                                    • Gain necessary skills to create audit schedules, follow audit trails, and write
                                                                                      Nonconformance and audit reports
This course helps students understand and practice internal auditing for ISO/TS
                                                                                    • Understand how the Ford, General Motors, and DaimlerChrysler customer-
16949:2002. Students will gain the skills to create audit schedules, follow audit
                                                                                      specific requirements for internal auditing relate to ISO/TS 16949:2002
trails, and write nonconformance and audit reports.
                                                                                    Prerequisite
Learning Objectives
                                                                                    Participants should have a working knowledge of Quality Management Systems,
• Understand the specific requirements of ISO/TS 16949:2002
                                                                                    ISO 9001:2000, or ISO/TS 16949:2002 or completion of our Understanding &
• Understand the three types of Internal Audits required by ISO/TS 16949:2002
  (System, Process, and Product Auditing)                                           Implementing ISO/TS 16949:2002 Basics course.
• Understand the audit phases of planning, execution, and follow up                 *This course addresses the Ford, General Motors, and DaimlerChrysler customer-
                                                                                    specific requirements for internal auditing.
                                                                                                                                                                 F
ISO 9001:2000 Lead Auditor with Emphasis on ISO/TS 16949:2002                                                                                                    EN
5 days                                                                              • Understand the Ford, General Motors, and DaimlerChrysler customer-specific
                                                                                      requirements, and how they relate to ISO/TS 16949:2002
This course begins with a review of ISO/TS 16949:2002 and continues to teach
                                                                                    • Apply ISO 19011:2002 definitions, concepts, and guidelines
the principles of process auditing in accordance with Quality Management
                                                                                    • Apply principles of ISO 19011:2002 to the auditing process
System standards and ISO 19011:2002, “Guidelines for Quality and/or                 • Manage an audit program
Environmental Management Systems Auditing”.                                         • Initiate the audit and conduct opening and closing meetings
This course is currently under review by the RABQSA. Upon final review and          • Conduct on-site activities
certification, students successfully completing this course (by passing the         • Communicate effectively during the audit
continual evaluation and the written examination) fulfill the RABQSA training       • Generate audit findings, prepare conclusions, and report results
requirements for QMS Auditor and QMS Lead Auditor certification.                    • Conduct an audit follow-up
                                                                                    • Understand the registration process for ISO/TS 16949:2002
Learning Objectives                                                                 Prerequisite
• Understand Quality Management definitions, concepts, guidelines, and the
                                                                                    A pre-course assignment must be completed before the first day of the course.
  Quality Management principles
• Interpret all clauses of ISO/TS 16949:2002                                        A prior review of the ISO/TS 16949:2002 standard and internal audit experience
• Understand the relationship between ISO/TS 16949:2002 and the core tools          are strongly recommended for this course.
  (FMEA, PPAP, MSA, APQP, SPC)



                                                                                                For dates, prices and locations, see page 24                            5
 Aerospace




 Quality and reliability are critical values for the aerospace industry. Quality Management Systems have been used in the Aerospace
 industry for many years. Efforts by members of the Aerospace industry to establish a single common Quality Management System has
 resulted in the AS series, which are used and supported by the world’s leading Aerospace companies and throughout their supply
 chain partnerships.
                                                                                                                                                              F
 SAE AS9100 Revision B Basics                                                                                                                                 EN
 2 days                                                                              • Understand the purpose of SAE AS9100 Revision B
                                                                                     • Understand the process approach
 This course is designed to provide a working understanding of the requirements
                                                                                     • Interpret the individual clauses of SAE AS9100 Revision B and understand their
 for a Quality Management System based upon SAE AS9100 Revision B.
                                                                                       impact on the organization
 Learning Objectives                                                                 Prerequisite
 • Understand the terms, definitions, and concepts of SAE AS9100 Revision B
                                                                                     A working knowledge of ISO 9001:2000 is recommended. Knowledge of Quality
 • Recognize the factors that contribute to an effective Quality Management
   System                                                                            Management Systems would be beneficial.
                                                                                                                                                              F
 Implementing SAE AS9100 Revision B                                                                                                                           EN
 3 days                                                                              • Understand the requirements of the SAE AS9100 Standard
                                                                                     • Build an efficient and effective quality management system
 This course introduces the concepts needed to understand, develop, and
                                                                                     • Learn best practice processes to implement each clause of SAE AS9100
 implement a quality management system for an aerospace organization. This
                                                                                     • Prepare for an internal or external audit
 course covers the SAE AS9100 and ISO 9001:2000 family of standards, preparing       • Plan for registration
 students to identify key requirements, create documentation, and complete the
 steps to implement a successful quality management system for an aerospace          Prerequisite
 organization.                                                                       There are no formal pre-requisites but experience in aerospace, and/or
 Learning Objectives                                                                 knowledge of ISO 9001:2000 would be beneficial.
 • Understand quality management definitions, concepts, and guidelines
 • Understand the purpose of the SAE AS9100 Standard
                                                                                                                                                              F
 SAE AS9100 Revision B Internal Auditor                                                                                                                       EN
 3 days                                                                              • Understand the systems that must be in place to satisfy SAE AS9100 Revision B
                                                                                       and ISO 19011:2002
 This course is designed to provide a working understanding of a Quality
                                                                                     • Demonstrate effective internal auditing to the SAE AS9100 family of standards
 Management System based on the requirements of SAE AS9100 Revision B. It
                                                                                     • Interpret the differences between SAE AS9100 Revision B and ISO 9001:2000
 prepares internal auditors to perform effective process audits and helps managers   • Understand the changes between SAE AS9100 Revision A and Revision B
 and supervisors take full advantage of the internal audit process.
                                                                                     Prerequisite
 Learning Objectives
                                                                                     A working knowledge of ISO 9001:2000 is recommended. Knowledge of Quality
 • Gain an introduction to SAE AS9100 Revision B and ISO 9001:2000
                                                                                     Management Systems and SAE AS9100 Revision B would be beneficial.
 • Understand the principles of effective auditing and the process approach


                                                                    E-mail Updates
Want to stay current with changes in your industry? If the answer is yes, why not sign up to BSI Management Systems’ e-mail update
       service? We’ll inform you of key developments impacting your industry, your registration and changes to our services.
                                                 To sign up visit: www.bsiamericas.com/update

 6        www.bsiamericas.com/training
Aerospace
                                                                                                                                                             F
SAE AS9100 Revision B Lead Auditor                                                                                                                           EN
5 days                                                                              • Understand ISO 19011:2002 definitions, concepts, and guidelines
                                                                                    • Manage an audit program
This course teaches the principles and practices of effective Quality Management
                                                                                    • Initiate the audit and conduct opening meetings
Systems and process audits in accordance with SAE AS9100 Revision B and ISO
                                                                                    • Understand auditor responsibilities
19011:2002, “Guidelines for Quality and/or Environmental Management                 • Conduct on-site activities
Systems auditing.”                                                                  • Collect audit information
This course is certified by the RABQSA. Students successfully completing this       • Use SAE AS9101C to score audits
course (by passing the continual evaluation and the written examination) fulfill    • Communicate effectively during the audit
the RABQSA training requirements for RABQSA Aerospace Auditors. Long hours          • Generate audit findings
are to be expected.                                                                 • Prepare audit conclusions
                                                                                    • Conduct closing meetings
Learning Objectives                                                                 • Report audit results
• Understand quality management definitions, concepts, and guidelines               • Conduct audit follow-up
• Understand the purpose and intent of SAE AS9100 Revision B standard               • Understand the registration process
• Understand the requirements of the SAE AS9100 Revision B standard
                                                                                    Prerequisite
• Understand the requirements of SAE AS9014 and SAE AS9100
• Recognize the relationship of SAE AS9100 Revision B to civil aviation authority   A pre-course assignment must be completed before the first day of the course.
  requirements, relevant Department of Defense requirements, and National           A prior review of the SAE AS9100 Revision B standard is required. BSI strongly
  Space Agency procurement requirements                                             recommends that attendees have experience auditing to ISO 9001:2000.




                                                                           F                                                                                  F




                                                                                                                                                                         e-Learning
Essentials of SAE AS9100 Revision B                                        EN       Essentials of SAE AS9003                                                  EN

3 hours                                                                             1 hour
This 3-hour eLearning course is designed to provide a working understanding of      This 1-hour course is designed to teach aerospace professionals about the basics
the aerospace requirements for quality management systems outlined in SAE           of the SAE AS9003 standard and how it relates to SAE AS9100. It also includes
AS9100 Revision B. Throughout the course, the SAE AS9100 Revision B                 specific information to help auditors understand how to audit to SAE AS9003.
standard is explained clause-by-clause.
                                                                                    Prerequisite
Prerequisite                                                                        It is recommended that students have a copy of SAE AS9003 accessible while
It is recommended that students have a copy of SAE AS9100 Revision B                they take the course. Familiarity with the principles of auditing and SAE AS9100
accessible while they take the course.                                              Revision A or B is also highly recommended.
                                                                           F                                                                                  F
Essentials of SAE AS9110                                                   EN       Essentials of SAE AS9120                                                  EN

3 hours                                                                             2 hours
This 3-hour course is designed to provide a working understanding of the            This 2-hour course is designed to provide a working understanding of the
Aerospace Quality Management Systems requirements for maintenance                   Aerospace Quality Management Systems requirements for distributors outlined in
organizations outlined in SAE AS9110.                                               SAE AS9120. The successful completion of this e-Learning course has been
Prerequisite                                                                        recognized by the S.C.C. as meeting the training requirements as set out in SAE
                                                                                    AS 9120 requirements.
It is recommended that students have a copy of SAE AS9110 accessible while
they take the course. Familiarity with the principles of auditing and SAE AS9100    Prerequisite
Revision A or B is also highly recommended.                                         It is recommended that students have a copy of SAE AS9120 accessible while
                                                                                    they take the course. Familiarity with the principles of auditing and SAE AS9100
                                                                                    Revision A or B is also highly recommended.
                                                                           F                                                                                  F
Essentials of SAE AS9006                                                   EN       Essentials of SAE AS9014                                                  EN
3 hours                                                                             45 minutes
This 3-hour course is designed to provide a working understanding of the            This 45 min eLearning course is designed for quality professionals who wish to
Aerospace Quality Management Systems requirements for deliverable software          learn about the SAE AS9014 aerospace standard. The course includes interactive
outlined in SAE AS9006.                                                             graphics and a 10-question quiz designed to test student’s knowledge of SAE
                                                                                    AS9014.
Prerequisite
It is recommended that students have a copy of SAE AS9006 accessible while          Prerequisite
they take the course. A thorough understanding of the individual clauses of SAE     It is recommended that students have a general knowledge of the aerospace
AS9100 Revision A or B is also highly recommended.                                  industry and aerospace standards.


                                                                                               For dates, prices and locations, see page 24                          7
Integrated Management Systems




An integrated management system is a management system that integrates all of an organization's systems and processes in to one
complete framework, enabling an organization to work as a single unit with unified objectives. Companies today recognize the
benefits of integrated management systems, which go beyond quality and can combine all aspects of quality, environmental, health &
safety and risk.
PAS 99 is the world’s first Integrated Management System (IMS) requirements specification based on the six common requirements of
ISO Guide 72. It has been developed by us in response to market demand, enabling you to align your processes and procedures into
one holistic structure in order to run your operations more effectively.
                                                                                                                                                       F
Integrated Management System Basics                                                                                                                    EN       FR
2 days                                                                                • Understand how to develop an integrated procedure or process         E
                                                                                      • Understand the components of an integrated manual
Students will learn the steps of management systems integration as it affects
                                                                                      • Understand how the ISO 19011:2002 standard fits within an internal audit
business processes, objectives, and risks and the impact the integration has on
                                                                                        program
the efficiency and effectiveness of the system. Students will also learn the basics   • Understand how to integrate internal audits
of how to audit an IMS.
                                                                                      Prerequisite
Learning Objectives
                                                                                      Prior experience with management systems to standards such as ISO 9001:2000
• Recognize the benefits of an IMS
                                                                                      or ISO 14001:2004 is strongly encouraged.
• Understand the PAS 99 framework for developing an IMS
• Understand the process of developing IMS documentation

                                                                                                                                                                F
Integrated Management System Internal Auditor                                                                                                                   EN
3 days                                                                                • Understand ISO 19011:2002 definitions, concepts, and guidelines
                                                                                      • Understand process auditing of an IMS
This course teaches the principles and practices of effective integrated
                                                                                      • Demonstrate techniques for planning, executing, reporting, and following-up
management systems and process audits in accordance ISO 19011:2002,
                                                                                        of audits
“Guidelines for Quality and/or Environmental Management Systems Auditing.”
                                                                                      Prerequisite
Learning Objectives
                                                                                      There is no formal prerequisite for this course, although it is recommended that
• Gain an introduction to Integrated Management Systems
                                                                                      students have a basic knowledge of management systems.
• Enhance knowledge of the ISO 9001:2000 and ISO 14001:2004 standards
• Understand links between ISO 9001:2000 and ISO 14001:2004




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                               BSI offers both physical and online communication days on a variety of topics.
                                For upcoming communication days visit: www.bsiamericas.com/CommsDays



8       www.bsiamericas.com/training
IT Service Management




There are rising concerns that IT services, whether provided internally or outsourced, are not aligned with the needs of a business and
its customers. One recognized solution is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2005, the
international standard for IT service management. Certification to this standard enables an organization to independently
demonstrate to its customers that it meets best practice.
                                                                                                                                                                F
ISO/IEC 20000-1:2005 Basics                                                                                                                                    EN
1 day                                                                              • Understand the individual requirements of ISO/IEC 20000-1:2005 and how
                                                                                     they apply to IT Service Management Systems
This course provides an assessment framework and specification for the adoption
                                                                                   • Learn basic ISO/IEC 20000-1:2005 implementation steps
of an integrated approach to effectively deliver managed IT services to meet
                                                                                   • Understand the ISO/IEC 20000-1:2005 certification scheme
business and customer requirements.
                                                                                   Prerequisite
Learning Objectives
                                                                                   This is an introductory course designed for individuals with little or no previous
• Understand the purpose of ISO/IEC 20000-1:2005
                                                                                   knowledge of ISO/IEC 20000-1:2005. However, basic knowledge of IT service
• Understand the role of service management processes
                                                                                   management is highly recommended.
                                                                                                                                                                F
Implementing ISO/IEC 20000-1:2005                                                                                                                               EN
2 days                                                                             • Understand how the requirements of ISO/IEC 20000-1:2005 apply to IT Service
                                                                                     Management Systems
This course introduces the concepts needed to understand, develop, and
                                                                                   • Build an efficient and effective IT Service Management System
implement an IT Service Management System. The standard provides an
                                                                                   • Learn best practice processes to implement each clause of
assessment framework and specification for the adoption of an integrated             ISO/IEC 20000-1:2005
approach to effectively deliver managed IT services to meet business and           • Learn tips for winning employee and management support
customer requirements.                                                             • Prepare for an audit
Learning Objectives                                                                • Plan for registration
• Understand the purpose of ISO/IEC 20000-1:2005                                   Prerequisite
• Understand the role of service management processes                              This is an introductory course designed for individuals with little or no previous
• Understand the individual requirements of ISO/IEC 20000-1:2005                   knowledge of implementing a management system.
                                                                                                                                                                F
ISO/IEC 20000-1:2005 Internal Auditor                                                                                                                           EN
3 days                                                                             • Understand the roles and responsibilities of the auditor
                                                                                   • Apply ISO 19011:2002 Definitions, Concepts, and Guidelines
This course provides an assessment framework and specification for the adoption
                                                                                   • Recognize the principles, practices, and types of audits
of an integrated approach to effectively deliver managed IT services to meet the
                                                                                   • Conduct all phases of an internal audit (plan, execute, report, record, follow up,
business and customer requirements.                                                  closure)
Learning objectives                                                                • Prepare and present effective reports
                                                                                   • Understand the ISO/IEC 20000-1:2005 certification scheme
• Understand the purpose of ISO/IEC 20000-1:2005
• Understand the role of service management processes                              Prerequisite
• Understand the individual requirements of ISO/IEC 20000-1:2005 and how
                                                                                   This is an introductory course designed for individuals with little or no previous
  they apply to IT Service Management Systems
                                                                                   knowledge of BS 15000-1:2002 or ISO/IEC 20000. However, basic knowledge
• Learn basic ISO/IEC 20000-1:2005 implementation steps
                                                                                   of internal auditing or ISO 9001:2000 is highly recommended.




                                                                                                For dates, prices and locations, see page 24                            9
Environmental Management




Today more than ever, environmental performance is a crucial issue for the success of any business. For many, the answer is an
Environmental Management System (EMS), such as the internationally-accepted standard ISO 14001:2004. An EMS can reduce
environmental impacts, reduce costs, improve efficiency and give you a competitive advantage. ISO 14001:2004 sets out how you
can go about putting an effective EMS in place. The standard is designed to address the delicate balance between maintaining
profitability and reducing environmental impact.
                                                                                                                                                   F
ISO 14001:2004 Basics                                                                                                                              EN    FR
1 day                                                                             • Understand the requirements of the ISO 14001:2004 Standard           E
                                                                                  • Interpret the clauses of ISO 14001:2004
This course is designed to provide students with a basic knowledge and a degree
                                                                                  • Understand the importance and benefits of an EMS
of comfort with ISO 14001:2004. Students gain a working understanding of key
                                                                                  • Understand the Registration Process
environmental management concepts, such as aspect and impact identification
and setting objectives and targets.                                               Prerequisite
Learning Objectives                                                               There is no formal prerequisite for this course.
• Understand EMS definitions, concepts and guidelines
                                                                                                                                                         F
Implementing an Environmental Management System                                                                                                          EN
2 days                                                                            • Write an effective environmental policy
                                                                                  • Identify and plan for required resources to implement an EMS
This course provides students with the knowledge to implement and manage an
                                                                                  • Understand the implementation stages
Environmental Management System (EMS) appropriate to the needs of their
                                                                                  • Understand required documentation and records
organizations.
                                                                                  • Learn best practice implementation techniques
Learning Objectives                                                               Prerequisite
• Understand EMS definitions, concepts and guidelines
                                                                                  Familiarity with ISO 14001:2004 or EMS would be beneficial or completion of
• Understand the requirements of the ISO 14001:2004 Standard
• Identify aspects and Impacts                                                    our ISO 14001:2004 Basics course.
                                                                                                                                                   F
Environmental Management Systems Internal Auditor                                                                                                  EN    FR
2 days                                                                            • Identify aspects and impacts                                         E
                                                                                  • Identify types of audits
This course teaches the principles and practices of effective Environmental
                                                                                  • Follow the audit process
Management Systems (EMS) and process audits in accordance with the ISO
                                                                                  • Understand the process approach
14000 series of standards and ISO 19011:2002, “Guidelines for Quality and/or      • Manage an audit program
Environmental Management Systems Auditing.”                                       • Communicate effectively during the audit
Learning Objectives                                                               Prerequisite
• Understand EMS definitions, concepts and guidelines
                                                                                  Students should have a basic knowledge of an EMS, ISO 14001:1996, or
• Understand the purpose of the ISO 14000 Series of Standards
                                                                                  ISO 14001:2004 or completion of our ISO 14001:2004 Basics course.
• Understand the requirements of the ISO 14001:2004 standard




10       www.bsiamericas.com/training
Environmental Management
                                                                                                                                                               F
Environmental Management Systems Lead Auditor                                                                                                                  EN
5 days                                                                                 • Initiate the audit and conduct opening meetings
                                                                                       • Understand auditor responsibilities
This course teaches the principles and practices of effective
                                                                                       • Conduct on-site activities
Environmental Management Systems (EMSs) and process audits in accordance
                                                                                       • Communicate effectively during the audit
with the ISO 14000 series of standards and ISO 19011:2002, “Guidelines for             • Generate audit findings
Quality and/or Environmental Management Systems Auditing.”                             • Prepare audit conclusions
This course is certified by the RABQSA. Students successfully completing this          • Conduct closing meetings
course (by passing the continual evaluation and the written examination) fulfill       • Reporting audit results
the RABQSA training requirements for RABQSA EMS Auditor and EMS Lead                   • Conduct an audit follow-up
Auditor certification. Long hours and evening work are to be expected.                 • Understand the registration process
Learning Objectives                                                                    Prerequisite
• Understand EMS definitions, concepts and guidelines                                  There is a pre-course questionnaire to be completed and signed before the first
• Understand the purpose of the ISO 14000 Series                                       day of the course. A prior review of the ISO 14001:2004 standard and internal
• Understand the requirements of the ISO 14001:2004 Standard                           audit experience are strongly recommended for this course or completion of our
• Identify aspects and impacts                                                         Environmental Management Systems Internal Auditor course.
• Manage an audit program
                                                                            F                                                                                    F




                                                                                                                                                                          e-Learning/ Webinar
Overview of ISO 14001:2004                                                  EN         Essentials of ISO 14001:2004                                              EN
2 hours                                                                                3 hours
This webinar discusses the clauses of ISO 14001:2004 in detail and illustrates         This 3-hour course is designed to provide a working understanding of the
how ISO 14001:2004 can help organizations effectively maintain an                      requirements for Environmental Management Systems (EMS) outlined in ISO
environmental management system and improve environmental performance.                 14001:2004. Throughout the course the ISO 14001:2004 standard is
Participants are encouraged to ask specific questions about ISO 14001:2004 and         explained clause-by-clause.
environmental management systems as applicable to their organizations.




Standards and Publications

Quality Standards                                                                      Occupational Health and Safety Standards
ISO 19011:2002 - Guidelines, $120.00                                                   OHSAS 18001:2007 - Specifications, $50.00
ISO 9000:2005 - Vocabulary, $80.00                                                     OHSAS 18002:2000 - Implementation Guidelines, $55.00
ISO 9001:2000 - Requirements, $80.00                                                   Information Security Standards
ISO 9004:2000 - Guidelines, $100.00
                                                                                       ISO/IEC 27001:2005 - Requirements, $120.00
ISO 9000 Series (ISO 9000, 9001, 9004), $160.00
                                                                                       ISO/IEC 27002:2005 - Guidance Document, $125.00
Environmental Standards                                                                IT Service Management
ISO 14001:2004 - Requirements, $100.00                                                 ISO/IEC 20000-1:2005 - Specification, $100.00
ISO 14004:2004 - Guidance Document, $110.00                                            ISO/IEC 20000-2:2005 - Code of Practice, $115.00
Automotive Standard                                                                    Food standards
ISO/TS 16949:2002 - Specifications, $125.00                                            ISO 22000:2005 - Requirements, $120.00
                                                                                       ISO/TS 22004:2005 - Guidance Document, $120.00
Medical Devices Standards
                                                                                       Integrated Standard
ISO 13485:2003 - Requirements, $190.00
ISO 14971:2007 - Application of risk management to medical devices, $150.00            PAS 99:2006 - Requirements, $60.00
PD CEN ISO/TR 14969:2006 **note new reference -                                        Business Continuity
Guidance Document, $150.00
                                                                                       BS 25999-1:2006 - Code of Practice, $132.00
BS 8800:2004 - Guidelines, $150.00                                                     BS 25999-2:2006 - Requirements, $152.00


                                                    To order, visit www.bsiamericas.com/standards.
                                                           Call 800 862 4977 or 703 437 9000
                                        All pricing is in USD. Shipping $8 + $5 per additional item (US.). $30 all other countries.

                                                                                                  For dates, prices and locations, see page 25                       11
Food Safety Management




Food safety is a global concern and impacts both consumers and businesses in the food industry. ISO 22000:2005 is an international
standard and defines the requirements for a Food Safety Management System covering all organizations in the food chain from
“farm to fork.” The standard combines generally recognized key elements to ensure food safety along the food chain including:
interactive communication; system management; pre-requisite programs and HACCP plans; continual improvement; and updating of
the food safety management system.
                                                                                                                                                                      F
ISO 22000:2005 Basics                                                                                                                                                 EN
1 day                                                                                    • Recognize the key requirements of ISO 22000:2005
                                                                                         • Understand how ISO 22000:2005 corresponds to the requirements of HACCP
This course is designed for individuals seeking a basic understanding of the
                                                                                         • Understand the basic steps an organization needs to take to Implement
ISO 22000:2005 standard. This one-day course provides a detailed overview of
                                                                                           ISO 22000:2005
the clauses of ISO 22000:2005 and illustrates how the standard can help
                                                                                         • Recognize the ability to integrate ISO 22000:2005 with other management
organizations effectively maintain a Food Safety Management System (FSMS).
                                                                                           systems
Learning Objectives                                                                      Prerequisite
• Understand the basic concepts of ISO 22000:2005
                                                                                         This is an introductory course designed for individuals with little or no previous
• Appreciate the benefits of implementing ISO 22000:2005 and Food Safety
  Management Systems                                                                     knowledge of ISO 22000:2005.
                                                                                                                                                                      F
ISO 22000:2005 Internal Auditor                                                                                                                                       EN
3 days                                                                                   • Apply ISO 19011:2002 definitions, concepts, and guidelines
                                                                                         • Recognize the principles, practices, and types of audits
This course focuses on teaching students an effective approach for auditing Food
                                                                                         • Conduct all phases of an internal audit
Safety Management Systems. The primary objective of this training course is to
                                                                                         • Prepare and present effective reports
instruct food safety auditors in the principles and practices specific to auditing for
conformance with ISO 22000:2005, including planning and preparation of the               Prerequisite
audit, audit practices, and reporting audit findings.                                    It is recommended that students have some prior knowledge of ISO 22000:2005
Learning Objectives                                                                      or Food Safety Management Systems.
• Understand the basic concepts of ISO 22000:2005                                        Please note: Day 1 of this course is almost identical to the Understanding
• Recognize the key requirements of ISO 22000:2005                                       ISO 22000:2005 course.
• Understand the roles and responsibilities of the auditor
                                                                                                                                                                      F
Hazard Analysis Critical Control Point (HACCP) Basics                                                                                                                 EN
1 day                                                                                    • Apply the 7 principles of HACCP
                                                                                         • Understand how HACCP relates to US Regulations for Food Safety
This course is designed for individuals seeking a basic understanding of Hazard
                                                                                         • Understand how HACCP is integrated into a formal Management Systems for
Analysis Critical Control Point and its role within a management system. Students
                                                                                           the Food Industry
will gain a general understanding of HACCP principles which can be applied to
specific commodities such as meat, processed foods, beverages, etc.                      Prerequisite
Learning Objectives                                                                      This is an introductory course designed for individuals with little or no previous
• Understand the basic concepts of HACCP                                                 knowledge of HACCP.




12       www.bsiamericas.com/training
                                                                                           NEW
NEW FOR 2008
This section introduces some exciting new additions to our training portfolio for 2008. This includes:
• Management Systems Practitioner Series
• Automotive Core Tools workshops
• Business Continuity courses




MANAGEMENT SYSTEMS PRACTITIONER SERIES

Practical Workshops for the Management Systems Practitioner

Introduction                                                             Who Should Attend?
Our NEW workshops are designed to enhance the practical skills that      These workshops are designed for individuals involved in any aspect
you need to ensure that the management system in your company is         of an organization’s management system.
effective and adds value to your organization.
                                                                         • Process Owners
Led by experienced instructors, the workshops are fun, interactive and   • Management Representatives
hands-on.
                                                                         • Quality Directors
These best practice workshops cover many of the challenges that          • Managers
management systems practitioners face on a day to day basis. These
                                                                         • Internal Auditors
include:
                                                                         • Engineers
• Setting SMART Objectives
                                                                         • Supervisors
• Documentation through Process Mapping
                                                                         • Sales
• Effective Corrective Action Systems
• Measurement of Customer Satisfaction
• Supply Chain Assessment




                                         Management Systems Practitioner Certificate
     Take one workshop or all five. A BSI Management Practitioner Certificate will be issued upon completion of all five workshops

                                        Book 2 or more workshops and you will receive a 15%discount

                                                      Book all 5 and get a 20%discount




                                                                                   For dates, prices and locations, see page 27            13
  MANAGEMENT
     SYSTEMS
PRACTITIONER SERIES
                                                                                                                                                                    F
Setting SMART Objectives AND Measurement & Analysis                                                                                                    WK EN
1 day                                                                                  Workshop objectives:                                                     W
This workshop focuses on achieving continuous improvement by setting SMART             Upon completion of this workshop you will be able to:
company objectives, and having effective measurement and analysis systems.             • Understand the concept of SMART objectives
You will learn both the importance of linking process objectives to corporate          • Understand the link between process and corporate objectives
objectives and the need for measurement and trend analysis of process                  • Develop process objectives
performance to facilitate improvement.                                                 • Develop measurement systems for process performance
Experienced instructors will assist you in developing a high proficiency in            • Develop analysis systems for trending process performance
management system concepts. In addition, the workshop exercises will provide           • Link trend analysis to corrective action system
you with hands on practical experience.                                                • Develop reports for management identifying opportunities for process
                                                                                         improvement                                                                F
Documentation through Process Mapping                                                                                                                  WK EN
1 day                                                                                  Workshop objectives:
                                                                                                                                                                W
This workshop focuses on using Process Mapping as a strategic tool to reduce           Upon completion of this workshop you will be able to:
and streamline the documentation of a management system.                               • Identify key processes within your company
                                                                                       • Understand how to detail process flow
The workshop will provide you with the practical skills required to develop
                                                                                       • Develop Process Maps that link with existing forms and procedures
effective and practical process maps for use within your company.
                                                                                       • Be aware of software tools for Process Map development
The interactive and hands on exercises will enable you to define and link              • Understand how to measure process performance
processes and to detail process flow through the creation of Process Maps.             • Understand how to develop and validate a process-based system.
Following the workshop you will have the ability to transfer and apply these skills
for use within your own company.                                                                                                                                    F
Effective Corrective Action Systems AND Root Cause Analysis                                                                                            WK EN
1 day                                                                                  Workshop objectives:
                                                                                                                                                                W
This workshop focuses on corrective action techniques and structure to develop         Upon completion of the course you will be able to:
effective corrective action systems. You will gain knowledge of the steps within a     • Define the problem
corrective action process as well as outline effective methods to develop and          • Contain the issue
identify effective root cause analyses and long term corrective action.                • Understand the methods used to determine root cause
Through the interactive and hands on exercises you will learn how to manage            • Plan and implement actions
NCR’s and identify when a corrective action is required. You will develop the skills   • Verify effectiveness of actions implemented
needed for problem identification, root cause analyses and effective long term         • Understand the difference between Corrective vs. Preventive actions
corrective actions.                                                                    • Recognize the benefits of a corrective action system to the bottom line.
                                                                                                                                                                    F
Measurement of Customer Satisfaction                                                                                                                   WK EN
1 day                                                                                  Workshop objectives:
                                                                                                                                                                W
This workshop focuses on Customer Satisfaction measurement systems used to             Upon completion of this workshop you will be able to:
structure and develop effective customer information transfer. These systems can       • Develop an effective customer satisfaction system within your company
be used within companies to drive improvement in Customer Satisfaction.                • Link customer needs to business objectives
Through interactive discussions and hands on practical exercises you will learn        • Provide customer data to management that will facilitate improvement in
how different aspects within your business can be used to measure a customers            customer satisfaction
perception of performance and overall satisfaction. The workshop will also             • Improve customer retention
discuss methods for weighting each each type of measurement to determine               • Measure what is important
overall results and how this data can be used to drive performance improvement,
increased customer satisfaction and loyalty.                                                                                                                        F
Supply Chain Assessment                                                                                                                                WK EN
1 day                                                                                  Workshop objectives:
                                                                                                                                                                W
This workshop focuses on how to manage your supply base in order to build an           Upon completion of this workshop you will be able to:
effective mutual relationship.                                                         • Understand how to be a good customer
Through interactive and hands on exercises you will learn how to develop supplier      • Develop practical supplier selection criteria
selection criteria that is meaningful and manageable within your company. You          • Develop an efficient supplier performance measurement system
will also learn effective techniques for assessing supplier performance and how to     • Deal with and improve on poor performance from suppliers
communicate and improve on poor supplier performance (even if the supplier is a
division / parent of your own company).

 14       www.bsiamericas.com/training
                                                                                                                             AUTOMOTIVE
                                                                                                                                CORE
                                                                                                                               TOOLS
                                                                                                                                                                   F
FMEA (Failure Mode and Effect Analysis)                                                                                                                   WK EN
1 day                                                                                   Learning Objectives:
                                                                                                                                                                   W
This workshop provides a practical approach to identifying potential problems           • Introduce the intent & purpose of FMEA
and taking steps to reduce or eliminate them.                                           • Learn the importance of team involvement
                                                                                        • Introduce the simplified steps for development of both a Process FMEA (PFMEA)
This hands-on workshop provides delegates with a step-by-step guidance to
                                                                                          and a Design FMEA (DFMEA)
construct product and process FMEA. During the workshop participants will               • Gain experience in developing a FMEA
partake in and conduct a FMEA.                                                          • Understand the requirements from FMEA 3rd edition
                                                                                        • Understand the impact on other processes                              F
Statistical Process Control: SPC Basics                                                                                                                   WK EN
1 day                                                                                   Learning Objectives:
This workshop teaches participants about the value of SPC, the basic foundations        • Provide a background to SPC and its role in quality
                                                                                                                                                                   W
of SPC, and what is involved in SPC implementation.                                     • Introduce the fundamentals of SPC
                                                                                        • Learn about data collection, data analysis, and the effects of variability
Participants will learn the basic fundamentals of SPC, will gain familiarity with the
                                                                                        • Understand the concepts of normal distribution including averages and
technical terms, and will learn how SPC influences the quality of their product.          standard deviations
This allows managers to better participate and communicate with technical staff         • Learn how to use and interpret control charts
about SPC.                                                                              • Understand the role of management in SPC
                                                                                                                                                                   F
MSA (Measurement Systems Analysis)                                                                                                                        WK EN
1 day                                                                                   Learning Objectives:
                                                                                                                                                                   W
MSA provides an understanding of the capabilities of a measurement system. This         • Learn the basic definitions and concepts of “the measurement systems”
workshop provides an overview of the application and requirements of the                • Introduce Attribute Measurement Systems
measurement system requirements from the automotive industry MSA 3rd                    • Introduce measurement strategy and measurement discrimination
Edition manual, and examines the importance of a reliable measurement system.           • Introduce definitions of various types of measurement system variation:
                                                                                          Stability, Bias, Repeatability, Reproducibility, Part-to-part Variation, Linearity
Participants will learn different ways of evaluating bias and variation, which          • Learn about the assessment of Simple Variable Measurement Systems including
includes: accuracy, linearity, stability, repeatability & reproducibility (GRR). The      issues of stability, bias, repeatability & reproducibility (GR&R)
workshop will provide an insight on how to apply this information to your current
measurement system and selection of instrumentation.
                                                                                                                                                                   F
APQP / PPAP                                                                                                                                               WK EN
1 day                                                                                   Learning Objectives:
                                                                                                                                                                   W
This workshop teaches participants about both the Production Part Approval              • Provide the background to APQP and PPAP
Process (PPAP) and Advanced Product Quality Planning (APQP). The workshop               • Understand the key APQP concepts such as: product design and development;
covers generic requirements for APQP and PPAP and establishing the steps                  process and product validation, feedback assessment and corrective action;
necessary to assure that a product satisfies the customer. It provides a simplified       control planning methodology
explanation of where and how to apply both tools. Participants will gain a              • Understand the PPAP process requirements
comprehensive understanding that will help them to comply to TS 16949.                  • Understand PPAP concepts such as: customer notification and submission
                                                                                          requirements; the 5 submission levels; parts submission status, records retention
                                                                                        • Learn customer specific requirements (e.g. GM, Ford, Daimler Chrysler)




                                                                                                  For dates, prices and locations, see page 24                          15
       BUSINESS
      CONTINUITY
     MANAGEMENT
Business Continuity is a serious issue for all organizations and its management should be an essential element of the entire business.
The ability for an organization to maintain its critical operations during and following a disruption, as well as the speed at which it is
able to re-establish its full functionality, can be the difference between success and failure.
BS25999 is a new standard based for Business Continuity Management (BCM). BS 25999 Part 1 offers an accepted framework for
incident anticipation and response with a series of recommendations for good practice. BS 25999 Part 2 - Specification, will detail the
requirements for a Business Continuity Management System.
                                                                                                                                                                F
BS 25999 Basics - Understanding Business Continuity Management                                                                                                 EN
2 days                                                                               • Be aware of the range of available strategies
                                                                                     • Understand resource requirements for business continuity
This course will provide participants with an understanding of business continuity
                                                                                     • Recognize the key elements of a business continuity plan (including
management programs. This introductory course is based on industry best
                                                                                       BS 25999-1:2006)
practices and guidelines for business continuity including the new Business          • Be ready to initiate or participate in developing a business continuity program
ContinuityManagement Code of Practice released by BSI, BS 25999-1:2006. This
course will also include comparisons to NFPA 1600 and the upcoming CSA
                                                                                     Prerequisite
Z1600.
                                                                                     Exposure to business continuity management would be beneficial, but is not
Learning Objectives                                                                  required
• Understand business continuity management (BCM) principles and concepts
• Analyze requirements of a business continuity program
                                                                                                                                                                F
Implementing BS 25999                                                                                                                                          EN
2 days                                                                               Learning Objectives
This course provides participants with the practical tools and methods of            • Articulate the requirements outlined in BS 25999-2:2007, Business Continuity
implementing business continuity management. This implementation course is             Management – Part 2: Specification
based on industry best practice and the Business Continuity Management (BCM)         • Describe and implement the 6 steps of the BCM lifecycle
Code of Practice released by BSI, BS 25999-1:2006. Practical exercises provide       • Implement a business continuity management system
students with the opportunity to gain skills to introduce BCM into an                • Utilize the best practice techniques contained in BS 25999-1
organization. Students will return to their organizations with the knowledge of      Prerequisite
how to implement a business continuity management system based on
                                                                                     There are no formal prerequisites, but prior knowledge of management systems
BS 25999.                                                                            would be beneficial.
                                                                                                                                                                F
BS 25999 Lead Auditor                                                                                                                                          EN

5 days                                                                               • Carry out an audit of a business continuity management system
                                                                                     • Clarify the different purposes of BS 25999 Part 1 and Part 2
This course provides students with the skills and knowledge to conduct and lead
                                                                                     • Explain the requirements of BS 25999-2:2007
effective business continuity management system audits in accordance with the
                                                                                     • Understand the Business Continuity Management Code of Practice
requirements of BS 25999-2:2007. The course explains the principles and                BS 25999-1:2006
practices of independent auditing for a business continuity management system        • Articulate and present audit findings
and guides students through the entire audit process, from managing an audit         • Manage successful audit communication and interviews
program to reporting on audit results. Students will gain the necessary auditing     • Write a succinct audit report
skills through a balance of formal classroom tutorials, practical role-playing,      • Conduct opening, closing, and follow-up audit meetings
group workshops, and open forum discussions.
                                                                                     Prerequisite
Learning Objectives
                                                                                     It would be beneficial for participants to have some understanding of business
• Lead an audit of a business continuity management system                           continuity and/or auditing principles around another management system
• Develop an internal audit program                                                  standard before attending this course.


       Soon!
Coming
BS 25999 Internal Auditor



16       www.bsiamericas.com/training
Occupational Health and Safety




Many organizations are implementing an Occupational Health and Safety Management System (OHSMS) as part of their risk
management strategy to address changing legislation and to protect their workforce. An OHSMS promotes a safe and healthy
working environment by providing a framework that allows your organization to consistently identify and control its health and safety
risks and improve overall performance. OHSAS 18001 is the internationally-recognized assessment specification for Occupational
Health & Safety Management Systems.
                                                                                                                                                    F
OHSAS 18001:2007 Basics                                                                                                                             EN     FR
1 day                                                                                • Understand the terminology of an OH&S Management System                  E
                                                                                     • Explore the intent and interpretation of the individual clauses of OHSAS
This course helps participants gain a better understanding of the “best practices”
                                                                                       18001:2007
for Occupational Health and Safety (OH&S). To provide students with the
                                                                                     • Gain a basic understanding of how an OHSMS can be integrated into existing
appropriate background, the course covers the basics of an Occupational Health         Environmental Management Systems
and Safety Management System (OHSMS), the process approach, and                      • Understand the registration process for OHSAS 18001:2007
management system documentation.
                                                                                     Prerequisite
Learning objectives
                                                                                     No prerequisite required.
• Understand the basic concepts of OHSAS 18001:2007                                                                                                        F
Implementing OHSAS 18001:2007                                                                                                                              EN
2 days                                                                               • Identify hazards and risks
                                                                                     • Identify and plan for required resources to implement an OHSMS
This course focuses on the business benefits and opportunities associated with
                                                                                     • Understand the implementation stages
implementing an occupational health and safety (OH&S) management system
                                                                                     • Understand required documentation and records
and how an organization can begin the implementation process..                       • Learn best practice implementation techniques
Learning Objectives                                                                  Prerequisite
• Understand Occupational Health and Safety Management definitions,
                                                                                     Participants should have a basic understanding of OHSAS 18001:2007,
  concepts, and guidelines
                                                                                     ISO 14001:2004, or Occupational Health and Safety Management Systems.
• Understand the requirements of the OHSAS 18001:2007 Specification
• Recognize the risk assessment principles and approach
• Understand OH&S legislation                                                                                                                       F
OHSAS 18001:2007 Internal Auditor                                                                                                                   EN     FR
2 days                                                                               • Apply ISO 19011:2002 definitions, concepts, and guidelines          E
                                                                                     • Recognize the principles, practices, and types of audits
This course focuses on teaching students an effective approach for auditing
                                                                                     • Conduct all phases of an internal audit
Occupational Health and Safety Management Systems (OHSMS).
                                                                                     • Prepare and present effective reports
Learning Objectives                                                                  Prerequisite
• Understand OHSMS definitions, concepts, and guidelines
                                                                                     Participants should have a working knowledge of Occupational Health and
• Understand the purpose of OHSAS 18001:2007
• Understand the requirements of the OHSAS 18001:2007 standard                       Safety Management Systems, Environmental Management Systems,
• Understand the roles and responsibilities of the auditor                           ISO14001:2004, or OHSAS 18001:2007.




                                                                                               For dates, prices and locations, see page 26                     17
          Occupational Health and Safety
                                                                                                                                                                 F
          OHSMS/OHSAS 18001:2007 Lead Auditor                                                                                                                    EN       FR
          5 days                                                                             • Understand the implementation and operation processes                      E
                                                                                             • Understand the checking and corrective action processes
          This course focuses on teaching students an effective approach for auditing
                                                                                             • Recognize the value of the management review
          Occupational Health and Safety Management Systems (OHSMS).
                                                                                             • Gain an introduction to auditing to OHSAS 18001:2007
          This course is certified by the RABQSA. Students successfully completing this      • Practice audit planning and approach
          course (by passing the continual evaluation and the written examination) fulfill   • Understand on-site verification – approach and techniques
          the RABQSA training requirements for RABQSA OHSMS Auditor and OHSMS                • Measure the efficiency and effectiveness of a process
          Lead Auditor certification. Long hours are to be expected.                         • Identify and record non-conformances
                                                                                             • Outline the responsibilities of the auditor
          Learning Objectives
          • Understand OHSMS                                                                 Prerequisite
          • Understand principles of national / international legislation                    Participants should have a working knowledge of Occupational Health and
          • Recognize the risk assessment principles and approach                            Safety Management Systems, Environmental Management Systems,
          • Practice policy development                                                      ISO 14001:2004, or OHSAS 18001:2007.
          • Understand the planning process
                                                                                      F                                                                                     F
Webinar




          Overview of OHSAS 18001:1999                                                EN     OHSAS 18001:2007 Transition                                                    EN
          2 hours                                                                            2 hours
          This webinar gives students a broad understanding of the OHSAS 18001:1999          The second edition of OHSAS 18001 was released and became effective as of
          standard and occupational health and safety (OH&S) management system               July 2, 2007. In addition to providing clarification to the original edition
          principles. The course discusses how OHSAS 18001:1999 can help organizations       published in April 1999, the new revision now includes many new requirements
          effectively control their OH&S risks and continually improve their OH&S            as well as alignment and compatibility with other popular international
          management systems. The session also explains the clauses of OHSAS                 standards, such as ISO 9001:2000 for quality and ISO 14001:2004 for
          18001:1999 in detail and discusses how the standard relates to OHSAS               environmental management. This 2-hour webinar will take you through
          18002:2000 and BS 8800:2004.                                                       operational examples of how changes to the requirements may be addressed.




          Onsite Training

          BSI Management Systems can provide all of our Training courses, e-Learning, and Webinars at your facility and at
          your convenience.*

          So, what are the advantages and when is onsite training right for you?

          ADVANTAGES                                                                         CUSTOMIZED TRAINING
          • Save on course fees when compared to Public Training                             Still can't find what you're looking for?
          • Choose a date and location that is convenient for you                            BSI Management Systems offers customized training specific to
          • Train all of your employees at the same time – promoting a                       your needs. Please contact us for further information.
            team environment and continuity
          • Eliminate the costs of employee travel, as well as lost time – our               THE NEXT STEP…
            experts will come to you                                                         For more information and to speak with our experts, call
          • Select from additional courses only available onsite or even                     1 800 862 6752 or complete our online quote form at:
            have a course customized to your organizations needs                             www.bsiamericas.com/quickquote

          IS IT FOR YOU?                                                                     * If your company is registered by BSI, please call a BSI representative prior to
                                                                                             scheduling onsite training to avoid any conflicts of interest with sector-based
          • You have 5 or more employees to train
                                                                                             requirements.
          • You’d like to save money, while getting the best training
            available
          • You want a trainer that understands your business

          18        www.bsiamericas.com/training
Information Security




Information is critical to the operation and, in extreme cases, to the survival of an organization. ISO/IEC 27001:2005 is the only
auditable international standard which defines the requirements for an Information Security Management System (ISMS).
The standard is designed to ensure the selection of adequate and proportionate security controls, helping to protect information
assets and give confidence to interested parties, including an organization’s customers.

                                                                                                                                                                 F
ISO/IEC 27001:2005 – Information Security Management System Basics                                                                                              EN
2 days                                                                              • Identify reasons to adopt an ISMS
                                                                                    • Identify costs and resources to implement an ISMS
This course provides an overview of the latest techniques and examines
                                                                                    • Understand the available information security controls
requirements for an Information Security Management System (ISMS).
                                                                                    • Understand the registration process
Learning Objectives                                                                 Prerequisite
• Understand the basics of Information Security
                                                                                    This is an introductory course designed for individuals with little or no previous
• Understand the development, history, and current status of ISO 27002:2005
  (formerly ISO/IEC 17799:2005)                                                     knowledge of ISMS.

                                                                                                                                                                 F
ISO/IEC 27001:2005 – Information Security Management System Implementation                                                                                      EN
3 days                                                                              • Understand the design and implementation of an ISMS
                                                                                    • Understand definitions of policies, standards, and procedures
This course details the requirements for implementing a formal management
                                                                                    • Recognize the importance of auditing and reviewing an ISMS
system as specified in ISO/IEC 27001:2005 and outlines information security
                                                                                    • Understand ISMS documentation
issues including methods of control and countermeasures for threats.
                                                                                    • Understand the implementation process
Learning Objectives                                                                 Prerequisite
• Understand the specific requirements for an ISMS
                                                                                    A prior review of ISO 27002:2005 (formerly ISO/IEC 17799:2005) or
• Identify uses of ISMS controls
• Determine and assess risk to information security                                 ISO/IEC 27001:2005, and knowledge of information security practices is
• Determine the value of information assets                                         strongly suggested.

                                                                                                                                                                F
ISO/IEC 27001:2005 – Information Security Management System Internal Auditor                                                                                    EN
3 days                                                                              • Understand the Relationship between ISO/IEC 27001:2005 and ISO
                                                                                      27002:2005 (formerly ISO/IEC 17799:2005)
This course teaches students the fundamentals of auditing information security
                                                                                    • Learn How to Assess Security Threats and Vulnerabilities
management systems to ISO/IEC 27001:2005 (BS 7799-2:2002). This course
                                                                                    • Understand Security Controls and Countermeasures
teaches students how to conduct audits within their organization. The auditing      • Understand the Roles and Responsibilities of the Auditor
exercises and lectures are based on ISO 19011:2002, “Guidelines for Quality         • Learn How to Plan, Execute, Report, and Follow-up on an Information Security
and/or Environmental Management Systems Auditing.” Students gain necessary            Management System Audit
auditing skills through a balance of formal classroom tutorials, group workshops,
and open forum discussions.                                                         Prerequisite
Learning Objectives                                                                 A prior review of ISO 27002:2005 (formerly ISO/IEC 17799:2005) and
                                                                                    ISO/IEC 27001:2005 would be beneficial.
• Review the Requirements of ISO/IEC 27001:2005




                                                                                              For dates, prices and locations, see page 26                           19
          Information Security

                                                                                                                                                                        F
          ISO/IEC 27001:2005 – Information Security
          Management System Lead Auditor                                                                                                                                EN
          5 days                                                                              • Understand the Roles and Responsibilities of the Auditor
                                                                                              • Learn How to Plan, Execute, Report, and Follow-up on an Information Security
          BSI’s “ISO 27001:2005 – this course teaches students the fundamentals of
                                                                                                Management System Audit
          auditing information security management systems to ISO 27001:2005. This five-
          day intensive course trains students on how to conduct audits for certification     Prerequisite
          bodies and facilitate the ISO 27001:2005 registration process. The auditing         A prior review of ISO 27002:2005 (formerly ISO/IEC 17799:2005) and
          exercises and lectures are based on ISO 19011:2002, “Guidelines for Quality         ISO 27001:2005 and knowledge of information security practices are required.
          and/or Environmental Management Systems Auditing.”
                                                                                              *This course is registered* by the governing board of the Institute of Quality
          Learning Objectives                                                                 Assurance (IQA) - International Register of Certificated Auditors (IRCA) and meets
          • Review the Requirements of ISO 27001:2005                                         part of the training requirements of those seeking registration as a lead auditor
          • Understand the Relationship between ISO 27001:2005 and ISO 27002:2005             under that scheme. It also meets the training requirements for IATCA auditor
            (formerly ISO/IEC 17799:2005)                                                     certification. *(A17287)
          • Learn How to Assess Security Threats and Vulnerabilities
          • Understand Security Controls and Countermeasures

                                                                                                                                                                        F
          Holistic Information Security Practitioner (HISP) Certification Course                                                                                        EN
          5 days                                                                              • Understand how ISO 27002:2005 (formerly ISO/IEC 17799:2005) maps with
                                                                                                COBIT, COSO, ITIL and Regulatory Compliance requirements.
          This course is offered in conjunction with eFortresses. This course provides
                                                                                              • Take the knowledge and skills imparted during this exercise and use them to
          participants with the necessary skills to implement a corporate Information
                                                                                                improve confidentiality, integrity and availability of information systems
          Security Management System (ISMS) framework that is compliant with the              • Gain competitive advantage
          requirements of ISO 27001, HIPAA Security, GLB Act, Sarbanes-Oxley Act              • Improve customer and investor confidence
          (Security), FACT Act, PCI Data Security and California SB-1386 and meets the        • Show due diligence and due care
          certification requirements of ISO 27001.
                                                                                              Prerequisite
          Learning Objectives
                                                                                              The course is designed for people who have a reasonable awareness of
          • Learn how to adopt international best practices pertaining to                     Information Security Management.
            Information Security
                                                                                                                                                                        F
          Software Quality Engineering                                                                                                                                  EN

          5 days                                                                              • Understand the basic software project management principles and techniques
                                                                                                as they relate to software project planning, tracking, control and risk
          This course provides a comprehensive knowledge base and practical skills for
                                                                                                management
          anyone interested in implementing or improving Software Quality Engineering
                                                                                              • Select, define, and apply software measurement, metrics, and analytical
          techniques and practices in their organization.                                       techniques to their software products, processes and services
          This course was designed by and is delivered in partnership with the Westfall       • Participate in peer reviews, and assist in the planning, implementation and
          Team.                                                                                 evaluation of software testing activities
                                                                                              • Understand the fundamentals of the software configuration management
          Learning Objectives
                                                                                                process to include configuration identification, configuration control, status
          • Understand the basics of software quality engineering, including its benefits,      accounting, and audits.
            related models and standards, and quality team tools
          • Plan, implement and audit a Software Quality Management program for their         Prerequisite
            organization                                                                      No prerequisite
          • Assist in defining and tailoring software engineering life cycles and processes

                                                                                                                                                                        F
                                                                                                                                                                        EN
Webinar




          Overview of ISO 27001:2005
          2 hours                                                                             • Understand the basics of risk assessment and risk management
                                                                                              • Understand the relationship between ISO 27002:2005 (formerly
          This webinar provides participants with a clause-by-clause synopsis of the
                                                                                                ISO/IEC 17799:2005)
          standard and information security management system principles.
                                                                                              • Recognize the individual clauses of ISO 27001:2005
          Learning Objectives                                                                 • Recognize the benefits of Implementing an ISMS
          • Understand the basics of Information Security Management Systems (ISMS)




          20       www.bsiamericas.com/training
Medical Devices




The medical device industry faces a complex global market place, affected by multiple regulatory systems, international and national
standards and requirements. BSI offers a range of services for the medical device industry covering ISO 13485:2003, CMDCAS, Japan
PAL, US FDA 510K Review, and CE Marking for Medical Devices and Pressure Equipment. CE Marking is mandated by New Approach
Directives. Many products are covered by these directives, and to be placed on the market in the EU, some must bear CE Marking—it’s
a legal requirement.
                                                                                                                                                         F
ISO 13485:2003 Basics                                                                                                                                    EN
1 day                                                                          • Understand the role of management in ISO 13485:2003 implementation
                                                                               • Understand the proper use of PD ISO/TR 14969:2004
This course gives students a broad understanding of the Quality Management
                                                                               • Recognize the relationship between ISO 13485:2003 and ISO 14971:2007
System requirements outlined in the medical devices standard ISO 13485:2003.
                                                                               • Recognize the relationship between ISO 13485:2003 and the Canadian
The course focuses on teaching the process approach for quality management       Medical Device Regulations
and how ISO 13485:2003 and GMPs compliment each other. In addition the         • Understand the linkage between ISO 13485:2003 and GMPs
relationships between ISO 13485:20003, the Canadian Medical Device
Regulations and CMDCAS will be addressed.                                      Prerequisite
Learning Objectives                                                            Participants should have a basic knowledge of Quality Management Systems or
                                                                               ISO 9001:2000.
• Interpreting all clauses of ISO 13485:2003
                                                                                                                                                         F
ISO 13485:2003 Implementation                                                                                                                            EN
2 days                                                                         • Learn best practice processes to implement each clause of ISO 13485:2003
                                                                               • Recognize the relationship between ISO 13485:2003, CMDCAS and the
This course introduces the concepts needed to understand, develop, and
                                                                                 Canadian Medical Device Regulations
implement a quality management system as outlined in the medical devices
                                                                               • Prepare for an audit
standard ISO 13485:2003.
                                                                               • Plan for registration
Learning Objectives                                                            Prerequisite
• Understand Quality Management definitions, concepts, and guidelines
                                                                               This is an introductory course designed for individuals with little or no previous
• Understand the process approach
• Interpret all clauses of ISO 13485:2003                                      knowledge of implementing a Quality Management System. Basic knowledge of
• Understand the role of management in ISO 13485:2003 implementation           medical devices, ISO 9001:2000, or ISO 13485:2003 would be beneficial.
                                                                                                                                                         F
ISO 13485:2003 Internal Quality System Auditor                                                                                                           EN
3 days                                                                         • Interpret all clauses of ISO 13485:2003
                                                                               • Apply principles of PD ISO/TR 14969:2004 and ISO 14971:2007
This course is designed for those with knowledge of medical device
                                                                               • Apply principles of ISO 19011:2002 to the auditing process
manufacturing, starts with one full day of review of ISO 13485:2003.
                                                                               • Plan, conduct, and report effective internal audits to ISO 13485:2003
Students also learn how to apply the guidance of ISO 19011:2002, “Guidelines   • Understand the registration process
for Quality and/or Environmental Management Systems Auditing,” to implement
effective internal audit programs for medical device manufacturing             Prerequisite
organizations.                                                                 Participants should have a working knowledge of Quality Management Systems,
                                                                               ISO 9001:2000, or ISO 13485:2003.
Learning Objectives
                                                                               The first day of the class will also be attended by students taking the
• Understand Quality Management definitions, concepts and guidelines
                                                                               “Understanding ISO 13485:2003” course.
• Understand the Quality Management Principles


                                                                                         For dates, prices and locations, see page 25                         21
          Medical Devices
                                                                                                                                                                       F
          ISO 9001:2000 Lead Auditor Course with Emphasis on ISO 13485:2003                                                                                            EN
          5 days                                                                               • Interpret all clauses of ISO 13485:2003
                                                                                               • Apply principles of PD ISO/TR 14969:2004 and ISO 14971:2007
          This course begins with a review of ISO 13485:2003 and continues to teach the
                                                                                               • Apply ISO 19011:2002 definitions, concepts, and guidelines
          principles of process auditing in accordance with quality management system
                                                                                               • Manage an audit program
          standards and ISO 19011:2002, “Guidelines for Quality and/or Environmental           • Initiate the audit and conduct opening and closing meetings
          Management Systems Auditing.”                                                        • Conduct on-site activities and communicate effectively during the audit
          This course is certified by the RABQSA. Students successfully completing this        • Generate audit findings, prepare conclusions and report results
          course (by passing the continual evaluation and the written examination) fulfill     • Conduct an audit follow-up
          the RABQSA training requirements for QMS Auditor and QMS Lead Auditor                • Understand the registration process
          certification.                                                                       Prerequisite
          Learning Objectives                                                                  A pre-course assignment must be completed before the first day of the course.
          • Understand Quality Management definitions, concepts, and guidelines                                                                                        F
                                                                                               A prior review of the ISO 13485:2003 standard and internal audit experience are
                                                                                               strongly recommended for this course.

          ISO 14971:2007 Basics                                                                                                                                            EN
          1 day                                                                                • Understand the Importance of Management Involvement with ISO
                                                                                                 14971:2007 Implementation
          This course is designed to provide participants with an understanding of the
                                                                                               • Understand the Impact of ISO 14971:2007 Implementation on Medical Device
          impact that ISO 14971:2007 has on the decision making process at medical
                                                                                                 Organizations
          device manufacturing firms.                                                          • Identify the recent changes and how they will impact an organization wishing
          Learning Objectives                                                                    to sell devices globally
          • Understand the Role of Risk Management in the Medical Device Industry              Prerequisite
          • Practice the Basics of Risk Management
                                                                                               Participants should have experience with or basic knowledge of quality
          • Interpret the Clauses of ISO 14971:2007
                                                                                               management systems for the medical device industry. Recommended is a basic
          • Recognize the Application of ISO 14971:2007 to ISO 13485:2003
                                                                                               awareness of medical devices, quality assurance, and ISO 13485:2003. F

          Medical Device CE Marking                                                                                                                                    EN
          2 days                                                                               • Identify Quality Assurance requirements for Medical Devices sold to Europe
                                                                                               • Recognize the role of standards, essential requirements, and labeling
          This course is designed to provide students with the knowledge to assist their
                                                                                               • Understand risk assessment
          companies in getting products to market more quickly. Internal and external
                                                                                               • Value post market surveillance and vigilance
          auditors, and management personnel responsible for quality systems for medical       • Understand coming changes to the MDD
          device manufacturers will benefit from this course.
                                                                                               Prerequisite
          Learning Objectives                                                                  Participants should have experience with or basic knowledge of Quality
          • Understand the structure of the Medical Devices Directive                          Management Systems for the medical device industry. A basic awareness of
          • Understand EU Classification of Medical Devices                                    medical devices, quality assurance, and recognized standards (ISO 9000:2000 /
          • Establish an understanding of the European CE Marking approach                     ISO 13485:2003) are also recommended.                                   F
          Overview of ISO 13485:2003, the CMDRs, the MDD, and JPAL                                                                                                         EN
          2 days                                                                               Learning Objectives
          This course is designed to provide students with the knowledge to assist their       • Understand the intent and requirements of ISO 13485:2003
          companies in getting products to market more quickly in the Canadian,                • Gain an overview of the CMDR, the MDD and the JPAL
          European, and Japanese markets. Personnel responsible for quality systems for        • Recognize the relationship and differences between ISO 13485:2003, the
          medical device manufacturers will benefit from this overview course which              CMDRs, the MDD, and the JPAL
          compares the management systems of these various regulations with the                • Summarize the process to achieve ISO 13485:2003 Registration
          requirements of the quality management system outlined in ISO 13485:2003.            • Summarize the process to achieve CE Marking for the European Market
          Students will gain knowledge of the requirements of the Canadian Medical             • Summarize the process to import Medical Devices into Japan
          Devices Regulations (CMDR), the European Medical Device Directive (MDD), and         Prerequisite
          the Japanese Pharmaceutical Affairs Law (JPAL).                                      General awareness of ISO 13485:2003 and experience in a medical device
                                                                                               manufacturing environment is recommended.
                                                                                                                                                                           F
                                                                                      F
Webinar




          Japan - New Regulations for
                                                                                               Overview of CMDR and CMDCAS                                                 EN
          Medical Devices Manufacturers                                              EN
                                                                                               2 hours
          2 hours                                                                              This webinar provides information on the guidelines of the Canadian Medical
          This webinar provides participants with the vital information they need to place     Devices Conformity Assessment System (CMDCAS) and the Canadian Medical
          products on the world's second-largest medical device market. This webinar is        Devices Regulations (CMDRs). The webinar will show the requirements for
          designed specifically for manufacturers exporting medical devices to Japan and       placing products on the medical device market in Canada.
          provides an understanding of recent regulatory developments, including the revised
          Pharmaceutical Affairs Law (PAL) of 2002, which came into force on April 1, 2005.

          22        www.bsiamericas.com/training
Course Dates and Locations

The following pages list the dates, locations and prices of all the courses currently available for public training. Our schedule is
continuously updated so if dates and locations you require are not available, please contact us for further details. All prices are listed in
Canadian dollars unless otherwise specified. Please note that all of our Public, Instructor led courses are subject to GST or HST.

15% Early Bird Discount
Take advantage of our Early Bird Discount! By booking 2 months in advance, a 15% discount will automatically be deducted from
the published price.

 KEY Signs:         F Public Training            Onsite Training       e-Learning        Webinars        WK Workshops

                   EN Available in English        FR Available in French

                   W                              E
 Quality Management                                                             Quality Management
                                             F                                                                                F
                                                                                ISO 9001:2000 Internal
 ISO 9001:2000 Basics                        EN FR            $495   1 day      Quality System Auditor                        EN            $975     3 days
       January 17                  Mississauga, ON                                    January 15 – 17                 Vancouver, BC
       January 24
                                           W E
                                   Ottawa, ON                                                                                W
                                                                                      February 5 – 7                  Mississauga, ON
       February 12                 Windsor, ON                                        March 18 – 20                   Vancouver, BC
       February 13                 Montreal, QC          FR                           March 25 – 27                   Ottawa, ON
       February 14                 Kitchener, ON         E                            April 1 – 3                     Mississauga, ON
       February 21                 Edmonton, AB                                       May 27 – 29                     Vancouver, BC
       March 5                     Mississauga, ON                                    June 3 – 5                      Mississauga, ON
       March 11                    Halifax, NS                                        June 10 – 12                    Ottawa, ON
       March 18                    Quebec City, QC       FR                           June 24 – 26                            F
                                                                                                                      Vancouver, BC
       March 25                    Winnipeg, MB          E
       April 10                    Kitchener, ON                                ISO 9001:2000 Lead Auditor                    EN            $1725    5 days
       April 15                    Moncton, NB                                        January 21 – 25                 Calgary, AB
                                                                                      January 28 – February 1
                                                                                                                              W
                                                                                                                      Mississauga, ON
       April 22                    Windsor, ON
       April 23                    Calgary, AB                                        February 11 – 15                Vancouver, BC
       April 29                    Montreal, QC          FR                           February 18 – 22                Windsor, ON
       May 1                       Ottawa, ON            E                            February 25 – 29                Kitchener, ON
       May 8                       Mississauga, ON                                    February 25 – 29                Ottawa, ON
       June 3                      Halifax, NS                                        March 10 – 14                   Montreal, QC
       June 10                     Montreal, QC                                       March 10 – 14                   Mississauga, ON
       June 24                     Kitchener, ON                                      April 14 – 18                   Kitchener, ON
       June 25                              F
                                   Edmonton, AB                                       April 14 – 18                   Halifax, NS
                                                                                      May 12 – 16                     Mississauga, ON
 Quality Systems Documentation               EN               $895   2 days           May 26 – 30                     Ottawa, ON
       January 21 – 22             Mississauga, ON                                    June 2 – 6                      Edmonton, AB
       April 15 – 16
                                           W
                                   Windsor, ON                                        June 16 – 20                    Moncton, NB
       May 22 – 23                         F
                                   Mississauga, ON                                    June 16 – 20                    Kitchener, ON
                                                                                                                              F
 ISO 9001:2000 Internal Auditor              EN FR            $795   2 days     Six Sigma Principles
       January 17 – 18             Mississauga, ON                              for Improvement of Systems                    EN            $895     2 days
       January 24 – 25
                                           W E
                                   Ottawa, ON                                          February 5 – 6                 Mississauga, ON
       February 12 – 13            Windsor, ON                                         April 29 – 30                      F W
                                                                                                                      Windsor, ON
       February 13 – 14            Montreal, QC          FR
       February 14 – 15            Kitchener, ON                                Implementing ISO 9001:2000                EN FR                      2 days
                                                         E
       February 21 – 22            Edmonton, AB                                       Please contact us for more information on onsite training
                                                                                                                          W
                                                                                                                          F        E
       March 5 – 6                 Mississauga, ON                              Essentials of Auditing Management
       March 11 – 12               Halifax, NS                                  Systems - Auditing Process                EN           $99 USD     1.5 hours
       March 18 – 19               Quebec City, QC       FR
                                                                                                                          F
       March 25 – 26               Winnipeg, MB          E                      Essentials of Auditing Management         W
       April 10 – 11               Kitchener, ON                                Systems - ISO 9001:2000                   EN           $99 USD     1.5 hours
       April 15 – 16               Moncton, NB
       April 22 – 23               Windsor, ON                                                                            W
       April 23 – 24               Calgary, AB
       April 29 – 30               Montreal, QC          FR
       May 1 – 2                   Ottawa, ON            E
       May 8 – 9                   Mississauga, ON
       June 3 – 4                  Halifax, NS
       June 10 – 11                Montreal, QC          FR
       June 24 – 25                Kitchener, ON         E
       June 25 – 26                Edmonton, AB
                                                                                                         www.bsiamericas.com/training                     23
Course Dates and Locations


Automotive                                                                       Aerospace
                                           F                                                                            F
ISO/TS 16949 Basics                        EN                 $895     2 days    SAE AS 9100 Revision B Basics          EN                $995     2 days
      January 9 – 10                Windsor, ON                                       January 21 – 22            Montreal, QC
      January 21 – 22               Kitchener, ON                                     February 4 – 5             Vancouver, BC
      April 2 – 3                   Windsor, ON                                       February 11 – 12           Mississauga, ON
      May 13 – 14                   Kitchener, ON                                     March 25 – 26              Montreal, QC
                                                                                                                        F
ISO/TS 16949:2002                                                                Implementing SAE AS9100
Internal Auditor                           EN       FR        $1095    3 days    Revision B                             EN                $1195    3 days
      January 15 – 17               Windsor, ON                                         February 6 – 8           Vancouver, BC
                                            W     E                                     February 13 – 15                W
                                                                                                                 Mississauga, ON
      January 23 – 25               Kitchener, ON
      February 18 – 20              Mississauga, ON                                     April 1 – 3              Montreal, QC
      March 17 – 19                 Montreal, QC                                        May 6 – 8                Mississauga, ON
                                                                                                                        F
      April 8 – 10                  Windsor, ON                                  SAE AS9100 Revision B
      May 21 – 23                   Kitchener, ON                                Internal Auditor                       EN                $1195    3 days
      June 10 – 12                  Quebec City, QC      FR
                                                                                       January 23 – 25           Montreal, QC
                                                         E                             February 12 – 14                 W
                                                                                                                 Vancouver, BC
ISO 9001:2000 Lead Auditor Course         F
with Emphasis on PD ISO/TS                                                             February 18 – 20          Mississauga, ON
16949:2002                                EN                  $1725    5 days          April 8 – 10              Montreal, QC
                                                                                       April 29 – May 1          Kitchener, ON
      January 21 – 25             Windsor, ON
                                         W                                             May 13 – 15               Mississauga, ON
      February 4 – 8              Kitchener, ON                                                                         F
      March 3 – 7                 Mississauga, ON                                SAE AS9100 Revision B
      June 2 – 6                  Mississauga, ON                                Lead Auditor                           EN                $2095    5 days
                                           F                                           February 4 – 8            Montreal, QC
TS Core Tools MSA: Management
                                                                                       February 25 – 29                 W
                                                                                                                 Mississauga, ON
Systems Analysis                    WK EN                     $495      1 day
                                                                                       March 10 – 14             Vancouver, BC
      February 20                   Kitchener, ON                                      April 14 – 18             Montreal, QC
      June 18
                                          W
                                    Kitchener, ON                                      June 16 – 20              Mississauga, ON
                                           F                                                                        F
TS Core Tools SPC: Statistical                                                   Essentials of SAE AS9100
Process Control                     WK EN                     $495      1 day    Revision B                         EN
                                                                                                                    F              $99USD         3 hours
      February 13                   Kitchener, ON
                                          W                                      Essentials of SAE AS9003           EN
                                                                                                                    W
                                                                                                                    F              $99USD         1 hour
      June 11                       Kitchener, ON
                                           F
TS Core Tools FMEA:                                                              Essentials of SAE AS9110           EN
                                                                                                                    W
                                                                                                                    F              $99USD         3 hours
Failure Mode Effects Analysis       WK EN                     $495      1 day
                                                                                 Essentials of SAE AS9006           EN
                                                                                                                    W
                                                                                                                    F              $99USD         3 hours
       February 27                  Kitchener, ON
                                          W
                                          F
       June 25                      Kitchener, ON                                Essentials of SAE AS9120           EN
                                                                                                                    W
                                                                                                                    F              $99USD         2 hours
TS Core Tools: APQP/PPAP            WK EN                     $495      1 day    Essentials of SAE AS9014           EN
                                                                                                                    W              $39USD         45 min
      February 6                    Kitchener, ON
      June 4                            FW
                                    Kitchener, ON                                                                   W
                                                                                 Integrated Management Systems
Essentials of Root Cause Analysis      EN           $99 USD          1.5 hours
                                                                                                                        F
                                                                                 Integrated Management
                                       W                                         System Basics                          EN    FR          $945    2 days
IT Service Management                                                                  March 3 – 4               Ottawa, ON
                                                                                                                               E
                                           F                                           March 4 – 5                      W
                                                                                                                 Kitchener, ON
                                                                                       March 11 – 12             Edmonton, AB
ISO/IEC 20000-1:2005 Basics                EN                 $1045     1 day
                                                                                       March 17 – 18             Vancouver, BC
      January 15                    Vancouver, BC                                      March 17 – 18             Mississauga, ON
      February 26                          W
                                    Montreal, QC                                       March 25 – 26             Moncton, NB
      March 12                      Mississauga, ON                                    May 13 – 14               Saskatoon, SK
                                           F                                           May 22 – 23               Ottawa, ON
Implementing ISO/IEC
20000-1:2005                               EN                 $1495    2 days          May 28 – 29               Quebec City, QC     FR
                                                                                                                        F
                                                                                 Integrated Management System                        E
      February 26 – 27              Montreal, QC
      March 10 – 11                        W
                                    Mississauga, ON                              Internal Auditor                       EN                $1145   3 days
                                           F                                           March 5 – 7               Ottawa, ON
ISO/IEC 20000-1:2005                                                                   March 11 – 13                    W
                                                                                                                 Kitchener, ON
Internal Auditor                           EN                 $1495    3 days          March 25 – 27             Edmonton, AB
      January 15 – 17               Vancouver, BC                                      March 25 – 27             Windsor, ON
      March 12 – 14                        W
                                    Mississauga, ON                                    April 1 – 3               Mississauga, ON
                                                                                       April 8 – 10              Moncton, NB
                                                                                       May 21 – 23               Saskatoon, SK
                                                                                       June 3 – 5                Ottawa, ON

24     Take advantage of our 15% Early-Bird Discount by booking 2 months in advance
Course Dates and Locations


Environmental Management                                                        Medical Devices
                                              F                                                                          F
ISO 14001:2004 Basics                         EN    FR        $495     1 day    ISO 13485:2003 Basics                    EN          $495      1 day
      January 30                      Windsor, ON                                     January 9                   Mississauga, ON
                                              W     E                                                                    W
      January 30                      Mississauga, ON                                 February 5                  Vancouver, BC
      February 14                     Ottawa, ON                                      February 5                  Montreal, QC
      March 5                         Montreal, QC       FR                           February 19                 Kitchener, ON
      March 18                        Winnipeg, MB       E                            April 30                    Vancouver, BC
      March 25                        Ottawa, ON                                      May 7                       Mississauga, ON
      April 8                         Vancouver, BC                                   May 21                              F
                                                                                                                  Montreal, QC
      April 22                        Mississauga, ON
      May 6                           Halifax, NS
                                                                                Implementing ISO 13485:2003              EN          $995     2 days
      May 13                          Quebec City, QC    FR                           January 29 – 30             Vancouver, BC
      May 28                          Windsor, ON        E
                                                                                      January 29 – 30             Montreal, QC
      June 10                         Saskatoon, SK                                   March 4 – 5                 Mississauga, ON
      June 11                         Ottawa, ON                                      May 27 – 28                 Mississauga, ON
                                                                                      May 27 – 28                 Montreal, QC
ISO 14001:2004 Environmental                  F                                                                          F
Management Systems                                                              ISO 13485:2003 Internal Quality
Internal Auditor                              EN FR           $895     2 days   Systems Auditor                          EN          $1195    3 days
      January 30 – 31                 Windsor, ON                                     January 9 – 11              Mississauga, ON
                                              W E                                     February 5 – 7                     W
                                                                                                                  Vancouver, BC
      January 30 – 31                 Mississauga, ON
      February 14 – 15                Ottawa, ON                                      February 5 – 7              Montreal, QC
      March 5 – 6                     Montreal, QC       FR                           February 19 – 21            Kitchener, ON
      March 17 – 18                   Kitchener, ON      E                            April 30 – May 2            Vancouver, BC
      March 18 – 19                   Winnipeg, MB                                    May 7 – 9                   Mississauga, ON
      March 25 – 26                   Ottawa, ON                                      May 21 – 23                 Montreal, QC
      April 8 – 9                     Vancouver, BC                             ISO 9001:2000 Lead Auditor
      April 22 – 23                   Mississauga, ON
                                                                                                                         F
                                                                                Course with Emphasis
      May 6 – 7                       Halifax, NS                               on ISO 13485:2003                        EN          $2095    5 days
      May 13 – 14                     Quebec City, QC    FR
                                                                                      February 25 – 29            Vancouver, BC
      May 28 – 29                     Windsor, ON        E
                                                                                      April 21 – 25                      W
                                                                                                                  Mississauga, ON
      June 3 – 4                      Kitchener, ON
                                                                                      June 16 – 20                Montreal, QC
      June 10 – 11                    Saskatoon, SK                                                                       F
                                                                                      June 23 – 27                Mississauga, ON
      June 11 – 12                    Ottawa, ON
                                                                                ISO 14971:2007 Basics                    EN          $495      1 day
ISO 14001:2004                                F
Environmental Management                                                              March 4                     Montreal, QC
                                                                                      April 7                            W
                                                                                                                  Mississauga, ON
Systems Lead Auditor                          EN              $1945    5 days
                                                                                      May 6                               F
                                                                                                                  Vancouver, BC
      January 14 – 18                 Kitchener, ON
      February 4 – 8                         W
                                      Windsor, ON                               Medical Devices CE Marking               EN          $1095    2 days
      February 11 – 15                Mississauga, ON                                March 5 – 6                  Montreal, QC
      February 18 – 22                Vancouver, BC                                  April 10 – 11                       W
                                                                                                                  Mississauga, ON
      March 31 – April 4              Ottawa, ON                                     May 13 – 14                  Vancouver, BC
      April 7 – 11                    Winnipeg, MB                                                                       F
      April 21 – 25                   Vancouver, BC                             Overview of ISO 13485:2003,
      April 28 – May 2                Mississauga, ON                           the CMDRs, the MDD, and JPAL             EN          $995     2 days
      June 9 – 13                     Windsor, ON                                     January 16 – 17             Montreal, QC
      June 16 – 20                    Ottawa, ON                                      February 19 – 20                   W
                                                                                                                  Vancouver, BC
      June 23 – 27                    Kitchener, ON                                   April 8 – 9                     F
                                                                                                                  Mississauga, ON
                                          F
Implementing an Environmental                                                   Overview of CMDR and CMDCAS          EN         $75 USD      2 hours
Management System                         EN                           2 days                                        F
                                          F
      Please contact us for more information on onsite training                 Japan - New Regulations for          W
                                          W                                     Medical Devices Manufacturers        EN         $99 USD     1.5 hours
Essentials of ISO 14001:2004              EN
                                          F           $149 USD        3 hours
                                                                                                                     W
Overview of ISO 14001:2004                EN
                                          W           $75 USD         2 hours

                                          W




                                                                                                        www.bsiamericas.com/training               25
Course Dates and Locations


Occupational Health and Safety                                                Information Security
                                            F
                                                                              ISO/IEC 27001 – Basics of
 OHSAS 18001:2007 Basics                    EN FR           $495     1 day
                                                                              Information Security
     January 21                      Mississauga, ON                          Management Systems                            EN             $1095   2 days
     February 4                              W E
                                     Edmonton, AB                                   January 8 – 9                   Vancouver, BC
     March 4                         Windsor, ON                                    January 28 – 29                        W
                                                                                                                    Ottawa, ON
     March 10                        Moncton, NB                                    February 7 – 8                  Mississauga, ON
     March 25                        Mississauga, ON                                February 19 – 20                Saskatoon, SK
     April 1                         Halifax, NS                                    February 27 – 28                Windsor, ON
     April 8                         Ottawa, ON                                     March 26 – 27                   Montreal, QC
     April 15                        Vancouver, BC                                  May 22 – 23                     Mississauga, ON
     April 15                        Calgary, AB
     April 28                        Kitchener, ON                            ISO/IEC 27001 – Information Security       F
     June 23                         Mississauga, ON                          Management System
     June 25                         Windsor, ON                              Implementation                             EN                $1495   3 days
 Implementing an Occupational                                                       January 21 – 23              Vancouver, BC
                                            F                                       January 30 – February 1             W
                                                                                                                 Ottawa, ON
 Health and Safety Management
 System                                     EN              $895     2 days         March 25 – 27                Mississauga, ON
                                                                                    April 22 – 24                Montreal, QC
       January 21 – 22               Mississauga, ON
                                             W                                      May 27 – 29                  Mississauga, ON
       February 4 – 5                Edmonton, AB
       March 4 – 5                   Windsor, ON                              ISO/IEC 27001- Information                    F
       March 10 – 11                 Moncton, NB                              Security Management System
       March 25 – 26                 Mississauga, ON                          Internal Auditor                              EN             $1495   3 days
       April 1 – 2                   Halifax, NS                                     January 29 – 31                Mississauga, ON
       April 8 – 9                   Ottawa, ON                                      February 5 – 7                        W
                                                                                                                    Ottawa, ON
       April 15 – 16                 Calgary, AB                                     March 25 – 27                  Vancouver, BC
       April 15 – 16                 Vancouver, BC                                   April 29 – May 1               Montreal, QC
       April 28 – 29                 Kitchener, ON                                   May 21 – 23                    Mississauga, ON
       June 23 – 24                  Mississauga, ON
       June 25 – 26                           F
                                     Windsor, ON                              ISO 27001:2005 – Information                  F
                                                                              Security Management
 OHSAS 18001:2007 Internal Auditor          EN    FR        $895     2 days   System Lead Auditor                           EN             $2495   5 days
      January 24 – 25                Mississauga, ON                                 January 14 – 18                Mississauga, ON
                                            W      E
      February 6 – 7                 Edmonton, AB                                    February 18 – 22               Ottawa,W ON
      March 11 – 12                  Windsor, ON                                     April 21 – 25                  Mississauga, ON
      March 18 – 19                  Moncton, NB                                     May 12 – 16                    Montreal, QC
      March 27 – 28                  Mississauga, ON                                 June 2 – 6                     Vancouver, BC
      April 15 – 16                  Ottawa, ON                                                                             F
      April 29 – 30                  Calgary, AB                              Holistic Information Security
      April 29 – 30                  Vancouver, BC
                                                                              Practitioner (HISP) Certification             EN             $2800   5 days
      April 30 – May 1               Kitchener, ON                                   April 28 – May 2               Mississauga, ON
                                                                                     May 12 – 16                           W
                                                                                                                    Vancouver, BC
      May 27 – 28                    Winnipeg, MB
      June 18 – 19                   Edmonton, AB                                    June 9 – 13                        F
                                                                                                                    Montreal, QC
      June 25 – 26                   Mississauga, ON                          Software Quality Engineering             EN                          5 days
                                            F
 OHSMS/OHSAS 18001:2007                                                            Please contact us for more information on onsite training
 Lead Auditor                               EN FR           $1945    5 days                                             W
       February 4 – 8                Mississauga, ON
                                             W E
       February 25 – 29              Edmonton, AB                             Food Safety Management
                                                                                                   F
       April 7 – 11                  Mississauga, ON
       April 21 – 25                 Windsor, ON                              ISO 22000:2005 basics                     EN                         1 day
       April 21 – 25                 Montreal, QC      FR                                                               F
                                                                                    Please contact us for more information on onsite training
       April 28 – May 2              Ottawa, ON        E                                                                W
       May 12 – 16                   Vancouver, BC                            ISO 22000:2005 Internal Auditor           EN                         3 days
       May 26 – 30                   Halifax, NS                                                                        F
                                                                                    Please contact us for more information on onsite training
       June 9 – 13                   Mississauga, ON                                                                    W
                                                                              Understanding HACCP                      EN                          1 days
       June 16 – 20                  Calgary, AB
       June 23 – 27                       F
                                     Moncton, NB                                   Please contact us for more information on onsite training
                                                                                                                        W
 Overview of OHSAS 18001                EN
                                        F          $75 USD          2 hours

 OHSAS 18001:2007 Transition            EN
                                        W          $149 USD         2 hours

                                        W



26     Take advantage of our 15% Early-Bird Discount by booking 2 months in advance
Course Dates and Locations


 Business Continuity Management                                                        Management Systems Practitioner Series
                                                 F                                                                                        F
                                                                                        Streamlined Documentation
 BS 25999-1:2006 Basics                          EN             $1095     2 days        through Process Mapping                   WK EN                    $495       1 day
       January 10 – 11                   Edmonton, AB                                         March 6                             Halifax, NS
       January 15 – 16                          W
                                         Mississauga, ON                                      March 11                            Kitchener, ON
       January 17 – 18                   Ottawa, ON                                           March 19                            Ottawa, ON
       January 29 – 30                   Kitchener, ON                                        March 20                            Vancouver, BC
       February 19 – 20                  Calgary, AB                                          March 27                            Mississauga, ON
       March 4 – 5                       Vancouver, BC                                        March 28                            Edmonton, AB
       March 11 – 12                     Montreal, QC                                         March 31                            Windsor, ON
       April 15 – 16                     Mississauga, ON                                                                                  F
       April 21 – 22                     Ottawa, ON                                     Effective Corrective
       April 22 – 23                     Moncton, NB                                    Action Systems                            WK EN                    $495       1 day
       June 10 – 11                      Montreal, QC                                          April 3                            Halifax, NS
                                                                                               April 8
                                                                                                                                         W
                                                                                                                                  Kitchener, ON
       June 10 – 11                      Vancouver, BC
       June 16 – 17                      Calgary,FAB                                           April 17                           Vancouver, BC
                                                                                               April 23                           Ottawa, ON
 BS 25999-1:2006 Implementing                    EN             $1095     2 days               April 24                           Mississauga, ON
       April 23 – 24                     Ottawa, ON                                            April 25                           Calgary, AB
       May 5 – 7                                W
                                         Mississauga, ON                                                                                  F
                                                                                               April 28                           Windsor, ON
       June 16 – 17                      Vancouver, BC
       June 18 – 19                      Calgary,FAB                                    Supply Chain Management                   WK EN                    $495       1 day
                                                                                              May 1                               Halifax, NS
 BS 25999-1:2006 Lead Auditor                    EN             $2495     5 days              May 13
                                                                                                                                         W
                                                                                                                                  Kitchener, ON
       May 26 – 30                       Mississauga, ON                                      May 21                              Ottawa, ON
                                                 W
                                                                                              May 22                              Vancouver, BC
                                                                                              May 26                              Windsor, ON
 Management Systems Practitioner Series                                                       May 29                              Mississauga, ON
                                                                                              May 30                              Edmonton, AB
                                                 F                                                                                        F
 Setting SMART Objectives/                                                              Measurement of Customer
 Measurement and Analysis                WK EN                  $495       1 day        Satisfaction                              WK EN                    $495       1 day
       February 7                        Halifax, NS                                           June 5                             Halifax, NS
       February 12
                                                W
                                         Kitchener, ON                                                                                   W
                                                                                               June 10                            Kitchener, ON
       February 13                       Ottawa, ON                                            June 18                            Ottawa, ON
       February 21                       Vancouver, BC                                         June 19                            Vancouver, BC
       February 25                       Windsor, ON                                           June 23                            Windsor, ON
       February 28                       Mississauga, ON                                       June 26                            Mississauga, ON
       February 29                       Calgary, AB                                           June 27                            Calgary, AB



BSI offers you several ways to book courses or obtain further information:
Phone us at: 1 800 862 6752
E-mail us at: cantrain@bsi-global.com
Visit us online at: www.bsiamericas.com/training

 Public Training Courses Information
Payment                                                                               Cancellation/Transfer Policy
Payment for public course offerings is due upon registration. You may pay by          A deposit, equal to 50% of the course fee, is secured upon registration. This
cheque (payable to BSI Management Systems.) or credit card (American                  deposit will only be refunded if a cancellation notice is received at least 30 calendar
Express, VISA, or MasterCard). Course registration is not official until payment is   days prior to the start date of the course.
received.                                                                             The balance of the fee will be charged at 14 calendar days prior to the start date
Travel Arrangements                                                                   of the course and no refunds will be provided after this timeframe.
Lodging and travel costs are not included in the course fee. The individual           You may transfer your registration to another course, as long as this request
attending the course must make their own travel arrangements. A block of              is received at least 14 days prior to the course start date. Replacements or
rooms will be held, if possible, at a special rate under "BSI Management              substitutes for an existing registration are allowed up to and including the first
Systems" but only up to one month prior to a course date. After that date, the        day of the training course.
hotel may charge a higher rate consistent with their prevailing rate schedule.        In the unlikely event that BSI Management Systems Canada Inc. must cancel a
It is therefore important to book hotel rooms immediately as rooms may sell           course or change course location, liability is limited to the course fee. In such
out quickly.                                                                          circumstances, the customer has the option of a full refund or transfer to an
                                                                                      alternative available course.
                                                                                                                    www.bsiamericas.com/training                           27
BSI Management Systems Canada Inc.




                                                                                                                                                               BSI/CA/09/MS/1107/E
Toronto Office:                                           Montreal Office:                                     Ottawa Office:
6205A Airport Road, Suite 102                             1, Place Ville Marie, Suite 2821                     555 Legget Drive, Suite 630 - Tower B
Mississauga, ON L4V 1E1                                   Montreal, QC H3B 4R4                                 Ottawa ON K2K 2X3
Tel: 416 620 9991                                         Tel: 514 940 1778                                    Tel: 613 297 0147
Toll free: 1 800 862 6752                                 Fax : 514 940 1791                                   Fax: 613 254 9631
Fax: 416 620 9911


Training e-mail: cantrain@bsi-global.com
General e-mail: inquiry.canada@bsi-global.com
French e-mail: demande.mscanada@bsi-global.com


Regional Contacts Numbers:
Alberta: 403 226 9668
British Columbia, Manitoba, North-West Territories and Saskatchewan: 778 773 0069
South-Western Ontario: 519 569 1769
The Maritimes: 613 297 0147


www.bsiamericas.com




BSI Management Systems Canada Inc.
6205A Airport Road, Suite 102
Mississauga, ON L4V 1E1




BSI Group:          Standards      •       Information   •    Training        •     Inspection   •   Testing      •    Assessment         •    Certification

				
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