Planning Process in Sales Management - Excel by pyw13691

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									                                    A                                    B
                                                                             MANAGEMENT
   CUSTOMER                              BUSINESS PLAN
                                                                               REVIEW




                   J
                        SALES &
  C   Corrective
                       MARKETING
       Action
                                                      AA
                                        DESIGN
                   K
  D   Document         ESTIMATING
       Control



                       L
                                                                                                  CUSTOMER
  E Finance
                       CONTRACT                                     PRODUCT                     SATISFACTION /
                                           PLANNING
                        REVIEW                                     REALIZATION                     REPEAT
                                                                                                  BUSINESS

  F                                 M                  R   Receiving          Inspection    W
        I. T.
                                        QPR Process

                                                       S   Manufact.          Calibration   X


  G   Internal                      N   Scheduling     T   Out. Proc.        Maintenance    Y
       Audits
                                    O    Inventory     U    Assembly           Tooling      Z

                                                           Pack/Label/
  H Training                        P   Purchasing     V
                                                              Ship


                                    Q     Supplier
                                        Development

  I   Preventive
        Action




avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, Process Map} Rev. A
                                                                                Process Summary


               PROCESS                                            OWNER                               EFFECTIVENESS METRICS                             EFFICIENCY METRICS
A - BUSINESS PLAN                        PRESIDENT / EXECUTIVE VICE PRESIDENT        N/A                                                     N/A
B - MANAGEMENT REVIEW                    DIRECTOR OF QUALITY & SAFETY                ABILITY TO ACHIEVE QUALITY OBJECTIVES                   N/A
C - CORRECTIVE ACTION                    DIRECTOR OF QUALITY & SAFETY                CUSTOMER QUALITY RATINGS                                AVG. RESPONSE TIME
D - DOCUMENT CONTROL                     DIRECTOR OF QUALITY & SAFETY                INTERNAL AUDIT RESULTS                                  ?
E - FINANCE                              DIRECTOR OF FINANCE & ADMINISTRATION        RECEIVABLES OVER 65 DAYS / VOUCHER ERROR LOG            ?
F - INFORMATION TECHNOLOGY               DIRECTOR OF FINANCE & ADMINISTRATION        SYSTEM DOWNTIME                                         ?
G - INTERNAL AUDITS                      DIRECTOR OF QUALITY & SAFETY                EXTERNAL SURVEILLANCE AUDITS                            ?
H - TRAINING                             DIRECTOR OF FINANCE & ADMINISTRATION        EMPLOYEE EVALUATION FORM                                ?
I - PREVENTIVE ACTION                    DIRECTOR OF QUALITY & SAFETY                ?                                                       ?
J - SALES & MARKETING                    SALES & MARKETING MANAGER                   N/A                                                     N/A
K - ESTIMATING                           SALES & MARKETING MANAGER                   TBD                                                     N/A
L - CONTRACT REVIEW                      SALES & MARKETING MANAGER                   ?                                                       N/A
M - QUALITY PLANNING PROCESS             DIRECTOR OF ENGINEERING & DESIGN            PRODUCTION ROUTER ERRORS                                N/A
N - SCHEDULING                           OPERATIONS MANAGER                          ON TIME DELIVERY                                        N/A
O - INVENTORY                            OPERATIONS MANAGER                          INVENTORY ACCURACY                                      N/A
P - PURCHASING                           OPERATIONS MANAGER                          ON TIME DELIVERY / SUPPLIER QUALITY                     N/A
Q - SUPPLIER DEVELOPMENT                 OPERATIONS MANAGER                          APPROVED SUPPLIER LIST / SUPPLIER QUALITY               N/A
R - RECEIVING                            OPERATIONS MANAGER                          INVENTORY ACCURACY / ON TIME DELIVERY                   N/A
                                                                                     CUSTOMER QUALITY RATINGS / ON TIME DELIVERY / SCRAP &
S - MANUFACTURING                        OPERATIONS MANAGER                          REWORK                                                  PRODUCTIVITY REPORT
T - OUTSIDE PROCESSES                    OPERATIONS MANAGER                          ON TIME DELIVERY / SUPPLIER QUALITY                     N/A
                                                                                     CUSTOMER QUALITY RATINGS / ON TIME DELIVERY / SCRAP &
U - ASSEMBLY                             OPERATIONS MANAGER                          REWORK                                                  PRODUCTIVITY REPORT
V - PACK / LABEL / SHIP                  OPERATIONS MANAGER                          ON TIME DELIVERY                                        N/A
W - INSPECTION                           DIRECTOR OF QUALITY & SAFETY                INTERNAL AUDIT RESULTS                                  COST OF QUALITY
X - CALIBRATION                          DIRECTOR OF QUALITY & SAFETY                GAGE R&R RESULTS                                        TIMELINESS OF CALIBRATIONS
Y - MAINTENANCE                          OPERATIONS MANAGER                          CATASTROPHIC DOWNTIME / UNSCHEDULED DOWNTIME            N/A
Z - TOOLING                              OPERATIONS MANAGER                          ON TIME DELIVERY                                        N/A
AA - DESIGN                              DIRECTOR OF ENGINEERING & DESIGN            ON TIME / ON BUDGET PROJECT                             N/A




      avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, SUMMARY} Rev. A
                                                               Acro Process Detail

  Process Owner               President / Executive Vice President

     Supplier(s)                       Input(s)                                                        Outputs                 Customers
                                  Owner strategic goals          Constraints: procedures, etc.   Documented Business Plan         Customers
                                 Customer expectations                  ISO 9001 Standard                                   (Company Name) Owners
                                                               (Company Name) Quality Manual




                                                                           Process

                                                                      A Business
                                                                         Plan
                                                                     Resources: human or other
                                                                            President
                                                                     Executive Vice President
                                                                        Management Team




Process Effective Measurement                                  N/A

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, BP} Rev. A
                                                                                             Acro Process Detail

     Process Owner                       Director of Quality and Safety

         Supplier(s)                                    Input(s)                                                                             Outputs              Customers
       Management Team                        Quality Objective Data                           Constraints: procedures, etc.                Action Items           Customers
       Purchasing Manager                 Process Measurement Data                                  ISO 9001 Standard                   CI Improvement Plan         Owners
  Production Control Manager                   Process Control Data                          (Company Name) Quality Manual            Supplier Development Plan    Employees
Assembly and Inventory Control Manager         Internal Audit Results                          Management Review Data Sheet             Benchmarking Plans
                                           Customer Feedback Data                                                                        QMS Improvement's
                                             Corrective Action Status
                                             Preventive Action Status
                                                       Action Items
                                           Analysis of actual and potential field failures




                                                                                                        Process
                                                                                                    B
                                                                                                Management
                                                                                                  Review
                                                                                                Resources: human or other
                                                                                                          President
                                                                                                 Executive Vice President
                                                                                                    Management Team
                                                                                                    Purchasing Manager
                                                                                               Production Control Manager
                                                                                             Assembly and Inventory Control Manager




 Process Effective Measurement                                                                Ability to achieve Quality Objectives

 Process Efficiency Measurement

       avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, MR} Rev. A
                                                               Acro Process Detail

  Process Owner               Director of Quality and Safety

     Supplier(s)                        Input(s)                                                          Outputs           Customers
       Customers                   Customer reject data          Constraints: procedures, etc.                                 Customers
                               (Company Name) DMR data               ISO 9001 Standard            Process improvements   Internal Process Owners
                                Management Review Data         (Company Name) Quality Manual       QMS improvements
                                 Process Measurements                4.14_001 Procedure
                                  Internal Audit Findings
                                   Customer complaints




                                                                         Process

                                                                  C Corrective
                                                                    Action
                                                                  Resources: human or other




Process Effective Measurement                                  Customer Quality Ratings / Response Time

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, CA} Rev. A
                                                               Acro Process Detail

  Process Owner               Director of Quality and Safety

     Supplier(s)                        Input(s)                                                     Outputs              Customers
    CSE Engineering              Standards / Specifictions       Constraints: procedures, etc.   Controlled Documents     CSE Engineering
   Quality Engineering               Customer Prints                 ISO 9001 Standard                                   Quality Engineering
  QMS Process Owners             Specification Variances       (Company Name) Quality Manual                            QMS Process Owners
                              Quality Syatem Documentation           4.05_001 Procedure                                  Production Control
                                                                                                                           Manufacturing




                                                                         Process

                                                                  D Document
                                                                    Control
                                                                  Resources: human or other
                                                                      Quality Specialist




Process Effective Measurement                                  Internal Audit Results

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, DC} Rev. A
                                                                Acro Process Detail

  Process Owner               Director of Finance and Administration

     Supplier(s)                       Input(s)                                                            Outputs                    Customers
                                                                 Constraints: procedures, etc.


    Product Shipment               To be invoiced report         Accounting Procedure Book                  Invoices                 External Customers
                                                                                                          Aging report               Management Team
                                                                                                          Cash receipts


 (Company Name) Supplier             Voucher Payable             Accounting Procedure Book          Accounts Payable Invoices     (Company Name) Suppliers
                                                                                                  Accounts Payable Aging Report
                                                                                                             Checks


                                                                         Process


                                                                       E Finance

                                                                  Resources: human or other
                                                                 Accounts Receivable Bookkeeper

                                                                           Syteline
                                                                        Geis Software


                                                                  Accounts Payable / Payroll
                                                                           Syteline




Process Effective Measurement                                   Receivables Over 65 Days / Voucher Error Log

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, FIN} Rev. A
                                                               Acro Process Detail

  Process Owner               Director of Finance and Administration

     Supplier(s)                        Input(s)                                                 Outputs          Customers
                                                                 Constraints: procedures, etc.
  Internal System Users          System related requests                                           Repairs      Internal System Users
                                        Hardware                                                  Upgrades
                                         Software                                                New Installs




                                                                           Process

                                                                 F Information
                                                                  Technology
                                                                  Resources: human or other


                                                                       System Administrator
                                                                           Consultants
                                                                        Outside Suppliers




Process Effective Measurement                                  ??

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, IT} Rev. A
                                                               Acro Process Detail

  Process Owner               Director of Quality and Safety

     Supplier(s)                        Input(s)                                                        Outputs                 Customers
                                                                 Constraints: procedures, etc.
   Management Team              Request for status of QMS            ISO 9001 Standard              Internal Audit Report       Process Owners
                                                               (Company Name) Quality Manual     Non Conformance findings     Management Team
                                                                     4.17_001 Procedure             Observation findings     QMS Certification Body
                                                                                                 Improvement Opportunities




                                                                         Process

                                                                     G Internal
                                                                      Audits
                                                                  Resources: human or other
                                                                      Quality Specialist
                                                                       Internal Auditors




Process Effective Measurement                                  External Surveillance Audits

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, IA} Rev. A
                                                              Acro Process Detail

  Process Owner              Director of Finance and Administration

     Supplier(s)                       Input(s)                                                   Outputs     Customers
                                                                  Constraints: procedures, etc.
       Managers                       Lagal Notices                   ISO 9001 Standard           Training   Management Team
       Supervisors                  Trainig Requests         (Company Name) Quality Manual                     Supervisors
       Customers                                                      4.18_001 Procedure                      Team Leaders
                                                                      OSHA Requirements                         Emplyees




                                                                          Process


                                                                      H Training

                                                                  Resources: human or other


                                                                       H.R Administrator
                                                                        Microsoft Excel
                                                                          HR software




Process Effective Measurement                                 Emplyee Training Evaluation Form

Process Efficiency Measurement                                N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, TRAIN} Rev. A
                                                               Acro Process Detail

  Process Owner               Director of Quality and Safety

     Supplier(s)                        Input(s)                                                     Outputs            Customers
                                                                 Constraints: procedures, etc.
       Employees                  Process Review Data                ISO 9001 Standard           Process improvements     Customers
    Process Owners                                             (Company Name) Quality Manual     Safety Improvements    Process owners
                                                                     4.14_002 Procedure                                   Emplyees




                                                                         Process

                                                                    I Preventive
                                                                       Action
                                                                  Resources: human or other
                                                                        All Employees




Process Effective Measurement                                  ??

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, PA} Rev. A
                                                               Acro Process Detail

  Process Owner              Sales and Marketing Manager

     Supplier(s)                       Input(s)                                                      Outputs             Customers
                                                                Constraints: procedures, etc.
                                     Customer Data                     Business Plan            Sales & marketing Plan     Owners
                                      Market Data




                                                                        Process

                                                                 J Sales and
                                                                  Marketing
                                                                 Resources: human or other


                                                               Sales and Marketing Manager
                                                               Sales & Business Development
                                                                      Sales Engineers




Process Effective Measurement                                  N/A

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, SM} Rev. A
                                                                Acro Process Detail

  Process Owner              Sales and Marketing Manager

     Supplier(s)                       Input(s)                                                  Outputs    Customers
                                                                 Constraints: procedures, etc.


   External Customers                    Prints                                                   Quotes   External Customers
          Sales                  Customer requirements                                                           Sales




                                                                         Process


                                                                 K Estimating

                                                                 Resources: human or other


                                                                      Estimating Engineer




Process Effective Measurement                                   TBD

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, EST} Rev. A
                                                                 Acro Process Detail

  Process Owner               Sales and Marketing Manager

     Supplier(s)                       Input(s)                                                         Outputs             Customers
                                                                   Constraints: procedures, etc.
        Customer                    Purchase Orders                    ISO 9001 Standard               Started Order        Manufacturing
                              Documented Customer Requirements   (Company Name) Quality Manual     Request for correction
                                                                       4.3_001 Procedure
                                                                       4.3_002 Procedure




                                                                           Process

                                                                       L Contract
                                                                        Review
                                                                    Resources: human or other


                                                                         Sales Engineers
                                                                  Customer Support Engineers
                                                                        Order Entry Clerk




Process Effective Measurement                                    ??

Process Efficiency Measurement                                   N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, CR} Rev. A
                                                                   Acro Process Detail

   Process Owner                  Director of Engineering

      Supplier(s)                          Input(s)                                                        Outputs            Customers
                                                                     Constraints: procedures, etc.
          Customer                 Prints / Files / Requirements         ISO 9001 Standard                    Router          Manufacturing
                                         Purchase Orders           (Company Name) Quality Manual         Work Instructions     Purchasing
                                                                             QPR Form                  Marked Up Drawings       Planning
    Estimating Engineers              Estimates / Processes                                                Quality Plan        Tool Room
                                                                                                      Quality Documentation    Inspection
CSE / Designers / Manufacturing    Recommendations - Tooling,                                                 PPAP
       Representatives                     Process, etc.                                                      FMEA
                                                                                                           Control Plans
      Quality Engineers             Inspection Requirements -                                              Tool Design
                                       Stat. Requirements                    Process                      Fixture Design
                                    Data Reporting / Retention                                           Gage Purchases

                                                                           M QPR

                                                                      Resources: human or other
                                                                                 CSE
                                                                                 QE
                                                                      Manufacturing Personell
                                                                     Support Process Personell




Process Effective Measurement                                      Production Router Errors (1st Time PPAP Approvals?)

Process Efficiency Measurement                                     N/A
    avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, QPR} Rev. A
                                                                Acro Process Detail

  Process Owner              Operations Manager

     Supplier(s)                       Input(s)                                                     Outputs               Customers
                                                                 Constraints: procedures, etc.
       Engineering                  Purchase Orders                   ISO 9001 Standard          Work Order Packets        Manufacturing
    Inventory Control                B.O.M. / Router        (Company Name) Quality Manual             Priorities      Outside Service Providers
       Purchasing                       Inventory                     4.21_001 Procedure         Shop Load Reports           Assembly
       Order Entry                     Forecasts
       Customers
          Sales




                                                                         Process


                                                                 N Scheduling

                                                                  Resources: human or other
                                                                          Dispatcher
                                                                           Planner
                                                                        Buyer / Planner
                                                                           Syteline




Process Effective Measurement                                   On Time Delivery

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, SCH} Rev. A
                                                               Acro Process Detail

  Process Owner               Operations Manager

     Supplier(s)                       Input(s)                                                     Outputs           Customers
                                                                 Constraints: procedures, etc.
        Receiving                      Raw Material                  ISO 9001 Standard           Released Materials   Manufacturing
      Manufacturing              Purchased Components          (Company Name) Quality Manual      Inventory Counts      Assembly
        Assembly                         Products                    4.7_001 Procedure                                  Shipping
                                                                     4.15_001 Procedure




                                                                         Process

                                                                  O Inventory
                                                                    Control
                                                                  Resources: human or other
                                                                      Material Handlers
                                                                           Syteline
                                                                            Scales




Process Effective Measurement                                  4 Inventory Accuracy Measures

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, IC} Rev. A
                                                                Acro Process Detail

  Process Owner              Operations Manager

     Supplier(s)                       Input(s)                                                         Outputs         Customers
                                                                 Constraints: procedures, etc.
    Sales Engineering                     RFQ                          ISO 9001 Standard              Purchase Orders      Receiving
          CSE                    Purchase Requisitions        (Company Name) Quality Manual                             Sales Engineering
    Production Control             Order Action Report    (Company Name) Supplier Quality Manual                            Suppliers
(Company Name) Employees         Order Exception Report               Approved Supplier List
                                                                       4.6_001 Procedure
                                                                       4.6_002 Procedure
                                                          (Company Name) Supplier Evaluation Form




                                                                           Process


                                                                 P Purchasing

                                                                  Resources: human or other
                                                                      Purchasing Manager
                                                                             Buyers
                                                                         Buyer / Planner
                                                                             Syteline




Process Effective Measurement                                   On Time Delivery / Supplier Quality

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, PUR} Rev. A
                                                               Acro Process Detail

  Process Owner               Operations Manager

     Supplier(s)                       Input(s)                                                               Outputs                         Customers
                                                                Constraints: procedures, etc.
       Purchasing                Customer Requirements               ISO 9001 Standard          Improved Complience to (Company Name) SQM       Purchasing
       Engineering           (Company Name) Requirements (Company Name) Quality Manual                 Improved Product Quality             Receiving Inspection
                                                         (Company Name) Supplier Quality Manual
                                                                 Supplier Evaluation Form




                                                                        Process

                                                                  Q Supplier
                                                                 Development
                                                                 Resources: human or other


                                                                     Purchasing Manager
                                                                           Buyer
                                                                      Quality Engineers
                                                                          Syteline




Process Effective Measurement                                  Approved Supplier List / Supplier Quality

Process Efficiency Measurement                                 N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, SD} Rev. A
                                                                Acro Process Detail

  Process Owner              Operations Manager

     Supplier(s)                       Input(s)                                                          Outputs                Customers
                                                                 Constraints: procedures, etc.
        Suppliers                  Outside Processes                  ISO 9001 Standard                    Labeling             Inventory Control
                                     Raw Materials          (Company Name) Quality Manual Product Entered Into Inventory         Manufacturing
                                        Products                      4.7_001 Procedure           Stocked / Delivered Product      Assembly
                                                                      4.8_001 Procedure                                           Maintenance
                                                                      4.10_001 Procedure                                          Employees
                                                                      4.10_002 Procedure
                                                                       Work Instructions




                                                                         Process


                                                                  R Receiving

                                                                  Resources: human or other
                                                                       Material Handler
                                                                           Syteline
                                                                            Scale




Process Effective Measurement                                   Inventory Accuracy / On Time Delivery

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, REC} Rev. A
                                                            Acro Process Detail

  Process Owner              Operations Manager

    Supplier(s)                       Input(s)                                                       Outputs                Customers
                                                              Constraints: procedures, etc.
   Production Control                Raw Material                 ISO 9001 Standard                    Product             External Customers
       Purchasing                     Job Packets                 Aco Quality Manual                                           Assembly
                                                              4.5_001, 4.8_001, 4.9_001                                        Inventory
                                                            4.10_003, 4.10_106, 4.11_001                                    Outside Services
                                                            4.12_001, 4.13_001, 4.14_001
                                                            4.14_002, 4.15_001, 4.20_001
                                                                      Procedures




                                                                      Process


                                                            S Manufacturing

                                                              Resources: human or other
                                                                      Supervisors
                                                                    Team Leaders
                                                                    Set Up Persons
                                                                  Set Up / Operators
                                                                       Operators




Process Effective Measurement                               Customer Quality Ratings / On Time Delivery / Scrap & Rework

Process Efficiency Measurement                              Productivity Report
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, MANUF} Rev. A
                                                           Acro Process Detail

  Process Owner              Opeartions Manager

    Supplier(s)                       Input(s)                                                       Outputs          Customers
                                                             Constraints: procedures, etc.
                                                                  ISO 9001 Standard
     Manufacturing                     Product            (Company Name) Quality Manual           Special Processes    Receiving
       Purchasing                  Purchase Orders    (Company Name) Supplier Quality Manual




                                                                       Process

                                                                  T Outside
                                                                  Processes
                                                              Resources: human or other
                                                                  Purchasing Manager
                                                                          Buyers
                                                                     Material handlers
                                                                         Syteline
                                                                          Scale




Process Effective Measurement                               On Time Delivery / Supplier Quality

Process Efficiency Measurement                              N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, OUT PROC} Rev. A
                                                             Acro Process Detail

  Process Owner              Opeartions Manager

     Supplier(s)                      Input(s)                                                        Outputs                   Customers
                                                                 Constraints: procedures, etc.
     Manufacturing                      Product                      ISO 9001 Standard                  Product                 Inventory Control
   Production Control                Job Packages           (Company Name) Quality Manual                                     External Customers
    Inventory Control                                            4.5_001, 4.8_001, 4.9_001                                  Outside Service Providers
                                                             4.10_003, 4.10_106, 4.11_001
                                                             4.12_001, 4.13_001, 4.14_001
                                                             4.14_002, 4.15_001, 4.20_001
                                                                         Procedures




                                                                         Process


                                                                  U Assembly

                                                                 Resources: human or other
                                                                       Team Leaders
                                                                    Specialty Assemblers
                                                                         Assemblers
                                                                   Welders / Spot Welders




Process Effective Measurement                                Customer Quality Ratings / On Time Delivery / Scrap & Rework

Process Efficiency Measurement                               Productivity Report
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, ASSY} Rev. A
                                                                Acro Process Detail

  Process Owner               Opeartions Manager

     Supplier(s)                       Input(s)                                                            Outputs                   Customers
                                                                  Constraints: procedures, etc.
     Manufacturing                       Product                  4.10_106 Std. Qual. Checks            Properly Labeled            External Customer
        Assembly                     Purchase Order             (Company Name) Quality Manual          Properly Packaged           Accounts Receivable
    Inventory Control            Available to Ship Report             4.15_001 Procedure          Shipped to Correct Destination
       Order Entry                                                                                        Packing Slips




                                                                          Process

                                                                       V Pack,
                                                                      Label,Ship
                                                                   Resources: human or other


                                                                       Material Handler
                                                                            Syteline
                                                                             Scale




Process Effective Measurement                                   On Time Delivery

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, PLS} Rev. A
                                                               Acro Process Detail

  Process Owner               Director of Quality and Safety

     Supplier(s)                        Input(s)                                                         Outputs                   Customers
  Manufacturing centers                  Product                  Constraints: procedures, etc.     Receiving Inspection              Customers
   Raw Material receipts                                                ISO 9001 Standard            1st Piece Inspection       Manufacturing Centers
   Component receipts                                          (Company Name) Quality Manual        First Article Inspection   CSE & Quality Engineering
  Outside service receipts                                       4.10_001, 002, 003, 004, 005     Outside Service Inspection
                                                                 4.10_101, 102, 103, 104, 105          Final Inspection
                                                                       4.10_106 Procedures            Capability Studies
                                                                                                     Gage R&R Studies




                                                                           Process


                                                                  W Inspection

                                                                   Resources: human or other
                                                                       Quality Supervisors
                                                                           Inspectors
                                                                    Manufacturing Personnel




Process Effective Measurement                                    Internal Audit Results

Process Efficiency Measurement                                   N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, INSP} Rev. A
                                                                Acro Process Detail

  Process Owner              Director of Quality and Safety

     Supplier(s)                       Input(s)                                                             Outputs            Customers
 Manufacturing personnel      Production inspection equipment     Constraints: procedures, etc.         Calibrated equipment   Manufacturing
                                                                       ISO 9001 Standard
                                                                (Company Name) Quality Manual
                                                                       4.11_001 Procedure
                                                                      Calibration Instructions




                                                                           Process


                                                                  X Calibration

                                                                   Resources: human or other
                                                                            Inspectors




Process Effective Measurement                                   Gage R&R / Timeliness of Calibrations

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, CAL} Rev. A
                                                            Acro Process Detail

  Process Owner              Operations Manager

    Supplier(s)                       Input(s)                                                     Outputs         Customers
                                                             Constraints: procedures, etc.
  Machine requirememts          Maintenance Schedules              ISO 9001 Standard              Maintenance      Manufacturing
       Employees                 Work Order Requests       (Company Name) Quality Manual            Repairs          Assembly
                                                                   4.9_001 Procedure            Special Requests    Employees




                                                                       Process
                                                              Y Preventive
                                                              and Predictive
                                                               Maintenance
                                                              Resources: human or other


                                                                   Facilities Supervisor
                                                                  Maintenance Personell




Process Effective Measurement                               Catastrophic Downtime / Unscheduled Downtime

Process Efficiency Measurement                              N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, PREV MAINT} Rev. A
                                                             Acro Process Detail

  Process Owner              Opeartions Manager

    Supplier(s)                       Input(s)                                                     Outputs          Customers
                                                                 Constraints: procedures, etc.
       Pressroom                         Tools                       ISO 9001 Standard           Maintained Tools    Pressroom
                                    Repair Requests         (Company Name) Quality Manual        Repaired Tools




                                                                         Process

                                                                   Z Tooling
                                                                  Maintenance
                                                                 Resources: human or other


                                                                         Toolmakers
                                                                   Toolmaker Apprentices




Process Effective Measurement                                On Time Delivery

Process Efficiency Measurement                               N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, TOOL} Rev. A
                                                                Acro Process Detail

  Process Owner              Director of Engineering and Design

     Supplier(s)                       Input(s)                                                            Outputs                 Customers
                                                                  Constraints: procedures, etc.
        Customer                Functional Requirements               ISO 9001 Standard           Design and Development meeting     Customer
                               Performance Requirements      (Company Name) Quality Manual              input requirements         Manufacturing
                                 Statutory Requirements         4.4_001, 4.4_002 Procedures               Purchasing info
                                Regulatory Requirements                                                   Production info
                               Previous Design Information                                          Product acceptance criteria
                                Customer Requirements                                                 Special Charecteristics
                                 Manufacturing Process                                                    Design FMEA
                                                                                                            Fail Saifing
                                                                                                       Drawings / Math Data
                                                                          Process                        Design Reviews



                                                                      AA Design

                                                                  Resources: human or other


                                                                       Design Engineer
                                                                       Quality Engineer




Process Effective Measurement                                   On Time / On Budget Product Launch

Process Efficiency Measurement                                  N/A
   avc {d29794ed-ffdf-45fa-adf7-c4bcca922bc0.xls, DES} Rev. A

								
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