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HaveburyNews for tenants and leaseholders
December 2007
The Mayor and Ashley Bird (centre, middle row) with youngsters and helpers at Beaumont Close
Mayor of St Edmundsbury Who was the lucky
winner?!
opens community garden
The Beaumont Close community You may remember from reports in
garden, created by young people previous issues of Havebury News that
from the Priors Estate in Bury St the garden was formerly a derelict piece
Edmunds, has been officially of land. It has been brought to life as
opened by the garden's designer, part of a project led by Havebury and
West Suffolk's Crime and Disorder
14 year-old Ashley Bird, with
Reduction Partnership.
the help of the Mayor of St To find out who won our 'Win a state of
Edmundsbury, Councillor Margaret the art laptop' competition in the last
issue of Havebury News, turn to page 17.
Charlesworth. (continued on page 2)
Aspiring to excellence
December 2007
This Issue
5th Anniversary celebrations . . .2
Sheltered accommodation news 3
Havebury in Bloom 07 . . . . . . . .4 Roger Bolton (standing) with Havebury Chief Executive Steve Cook (centre), Havebury Chairman Colin Muge (second right)
and residents enjoying the celebrations
Tenants' Forum Update . . . . . . . .6
Financial Focus . . . . . . . . . . . . . . .8
Havebury celebrates five years
Two hundred residents and guests Chief Executive Steve Cook also
CIFG . . . . . . . . . . . . . . . . . . . . . . .10
helped to celebrate Havebury's fifth launched Havebury's five year plan,
anniversary at a special event held at 'Our Journey to Excellence' which will
A day in the life . . . . . . . . . . . . .13 the Bury office in June. take Havebury up to 2013. Four
hundred new homes will be built by
Energy saving scheme . . . . . . . .14 During the afternoon residents were Havebury and a further 1,000
joined by guests including members of properties are planned by the e2
Heating safety . . . . . . . . . . . . . .14 the Bury St Edmunds Safer Development Consortium, of which
Neighbourhoods Team, for live music Havebury is a member.
News in brief . . . . . . . . . . . . . . . .15 and a hog roast provided by The Essex
Pig Company from 'Jimmy's Farm'. Havebury resident Gladys Walker from
Development update . . . . . . . . .16 Northgate Lodge sheltered scheme in
Face painting, hair braiding and other Bury St Edmunds who, along with her
Lucky laptop winner . . . . . . . . .17 activities were enjoyed by the children friends, was transported to the event by
and a celebration cake was cut by Havebury, said: “I enjoyed the afternoon
Christmas competition . . . . . . .18 Tenants' Forum members and very much. It was lovely to get together
Havebury's first chairman Terry with everyone and see old friends.”
Clements, who was succeeded by
Seasonal recipe . . . . . . . . . . . . . .18
current chairman Colin Muge in 2005. An evening event was also held for local
business and community leaders
Christmas carol concert . . . . . .18 Speaking at the event Muriel Healey, including The Mayor of St Edmundsbury,
who was one of the first Forum Councillor Margaret Charlesworth; John
Safer Neighbourhoods news . .19 members and has represented tenants Griffiths, Leader of St Edmundsbury
on the Board of Directors since Borough Council and Richard Spring MP.
You looked after us well . . . . . .21 Havebury was formed, said: “The last Representatives from some of the
five years have flown by. Havebury has community projects which over the
Residents Association . . . . . . . .22 done an excellent job and improved the past five years have received grants
lives of tenants. We are also very totalling £260,000 from Havebury's
New opening times . . . . . . . . . .23 pleased with the way that Havebury's Community Investment Fund, also
employees have worked so closely joined the celebrations.
with residents.”
Mayor of St Edmundsbury opens community garden (continued from front cover)
At the opening the Mayor said: “I'm from Anglia in Bloom judges. It was the garden and recognition of all the
very proud of the young people on the singled out as one of the four areas effort which went into making this
Priors Estate and what they have which helped Bury to win the Gold important project come to fruition. “
achieved. They have all worked very Standard in the Permanent Planting
hard and it's been lovely to see the category of this year's Anglia in Bloom All the youngsters who worked on the
garden, which is in my ward, progress competition. scheme were presented with high street
along the way. I'm sure it will be vouchers as a thank you for taking part.
enjoyed by many.” Julia Rackowe, campaign manager for They were joined at the celebration
Bury in Bloom, said: “This is a real event by the volunteer helpers from
The garden also received high praise accolade for everyone who worked on Havebury and Norfolk County Services.
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Telephone: 08456 123851
Birthday celebrations Residents plant tree
to mark sheltered
at sheltered schemes scheme refurbishment
It was celebrations all round when residents of two sheltered
schemes owned by Havebury got into the party mood to celebrate
landmark birthdays.
Residents of Churchill Close in Clare the help of scheme manager Marian
hosted a special afternoon tea party in Potter, longest serving resident of 16
June to celebrate the scheme's 40th years Lillian Knock, and Councillor and
birthday. They were joined by scheme former Havebury Chairman Terry
managers Irene Arnould and Sheila Clements.
Conner, and Havebury's Chief Executive
Steve Cook, who helped to cut a Churchill Close has recently undergone
celebration cake. a complete lounge and kitchen
refurbishment as part of Havebury's
Among the residents taking part in the ongoing sheltered housing
festivities was 67 year-old Charlie improvement programme. Further work
Twitchett who helped build Churchill is currently underway at Erskine Lodge. Hilda Dent and Sheila Wormleighton plant the tree, watched
by residents and guests
Close more than 40 years ago. Also
joining in the fun was fellow resident
Residents of Thingoe Lodge in Fornham All
Ruby Bumpstead, 78, whose parents Saints marked the completion of a major
both lived at the scheme. improvement programme at the sheltered
housing scheme this summer by planting a
Further celebrations were held a week special tree in a newly created seating area.
later at Erskine Lodge in Great
Whelnetham to mark the scheme's The scheme's 19 residents chose a Sweet Gum
30th year. tree which was planted by resident Hilda Dent,
with the help of Havebury Board Director
Family and friends joined residents for Shelia Wormleighton. They were also presented
an afternoon of fun when the scheme's with a stereo system as a gift from Havebury.
oldest resident, 98 year-old Lucy Left to right: Marian Potter, Lillian Knock, Lucy Cornelius
and Terry Clements cut the celebration cake at Erskine At the event, Havebury Chief Executive Steve
Cornelius, cut a celebration cake with Lodge
Cook, said: “The refurbishment at Thingoe Lodge
underlines Havebury's commitment to
providing tenants with the best possible
standards of housing. We are delighted to mark
the completion of this major project with a
couple of permanent gifts to the residents.”
The refurbishment includes an extension to the
communal lounge; modernisation and
expansion of the main kitchen area; a buggy
room for recharging electric vehicles; a fully
accessible toilet in the reception area; improved
bathroom with hydrotherapy bath and hoist,
and a new scheme manager's office.
Each flat now has its own shower, separate
bedroom and updated kitchen and residents
were able to choose their own colour scheme,
carpets and kitchen units. New decorations and
carpeting have also been added.
Churchill Close residents raise a glass to celebrate the scheme's 40th birthday
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Havebury in Bloom prize giving event
Winners “During the prize giving a couple of Best Basket/Tubs
winners said to me that they weren't The judges particularly liked the colourful
Best Garden
sure whether to enter as they felt their arrangement of tubs and baskets at
1st Mr Terry Clutterham
gardens weren't good enough. Clearly Northgate Lodge in Bury St Edmunds
New Road, Ixworth
the judges had a different view and we where Stan and June Clover, along with
2nd Mr L Flatman sincerely hope that anyone hesitating fellow resident Doris Mayhew, work hard
Hopton Road, Thelnetham about taking part next year will take to keep them in tip top condition.
3rd Mr & Mrs Arnold the plunge and join in.”
Tut Hill, Fornham All Saints “We do it together and help each other,”
Best Basket/Tubs John Bell of Marlows Home & Garden said Stan Clover.
1st Stan and June Clover Centre, added: “Marlows was pleased to
Northgate Lodge, Bury St Edmunds be associated with the competition for “If you get a broom in your hand it takes
the second year running and provide the place of your stick and holds you
2nd Ivan Briggs
the prizes for the winners.” up,” added Doris Mayhew.
Tayfen House, Bury St Edmunds
3rd Mrs Kathleen Cummings Best Garden
Hopton Road, Barningham Top prize in the Best Garden category
went to Terry Clutterham of New Road,
Best Communal Ixworth, whose wife Barbara had
1st Churchill Close, Clare secretly entered him in the contest.
2nd Northgate Lodge, Bury St Edmunds
Best Newcomer “I'm really chuffed to win. Gardening
1st Mrs Christine Gooch has always been my hobby and I now
Bloomfield Close, Sapiston spend all my time on it,” said Terry,
2nd Mr B Howlett who's a retired lorry driver.
Prince Charles Ave, Bury St Edmunds
“This garden was a clear winner with a
3rd Mr Marlow
good mix of ornamentals and fruit and
Chestnut Court, Haverhill
vegetables. It was exceptionally well Front row left to right: Northgate Lodge residents Doris
3rd Mr & Mrs Mayes Mayhew, Stan Clover and June Clover receive their prize
presented and well thought out and is a for Best Hanging Baskets/ Tubs from John Bell (back, left)
Elm Close, Haverhill
lovely working garden.” said John Bell. and Peter Negri (back, right)
Sunflower Competition Winner
Sinead Knight
Oliver Road, Bury St Edmunds
Quality of entries even
higher this year
The atmosphere was buzzing as the
winners of this year's Havebury in
Bloom contest gathered for a prize
giving event at our Bury offices in
October. Families and friends also
attended the event which was part of a
special Community Evening.
Peter Negri of Norfolk County Services,
said: “We were delighted by the high
quality of the entries in all categories.
An extra category was added this year
of 'Best Newcomer' to encourage as
many residents as possible to take part. Best Garden: Terry Clutterham of New Road, Ixworth
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Telephone: 08456 123851
“ “ NCS retains
Best Newcomer
The judges loved the individual features It was the biggest surprise
of Christine Gooch's winning garden in of my life and wonderful
Bloomfield Close, Sapiston, in particular
her innovative hedge design in the to win
Havebury’s
shape of an elephant and her rainwater
collection system.
Christine Gooch
Best Newcomer
Grounds
Maintenance
Contract
Peter Negri, Commercial Director,
Norfolk County Services
We are delighted that Havebury
has awarded NCS its grounds
maintenance contract for a further
three years. We believe the service
has improved year on year and aim
to build on this further to enhance
the areas you live in.
Best Newcomer: Christine Gooch of Bloomfield Close, Sapiston
The contract includes the management of
Havebury's trees in public areas. Our aim
Best Communal Tallest Sunflower
Another team effort helped Churchill It was seven-year-old Sinead Knight of is to ensure that, through regular
Close in Clare to clinch the top prize for Oliver Road on the Westley Estate in inspections and by taking timely action,
Best Communal Garden. Scheme Bury St Edmunds, who won the tallest the trees are kept in a safe and healthy
Manager Irene Arnould said: “All the sunflower competition. She was condition.
residents chip in to help in one way or awarded a £30 WH Smith card so she
another.” can choose her own prize. We will also continue the process of site
development by clearing unsightly and
Sinead's sunflower literally towered inappropriately planted areas and replacing
above the rest, reaching a massive them with new trees, shrubs and lawns.
12 feet 6 inches.
We want to extend the level of
“It's fantastic, I couldn't believe I won,”
community involvement by organising
said Sinead, who attends Ickworth Park
School. 'Ward Walks' where residents will be
invited to join NCS and Havebury
managers to look closely at their area and
discuss opportunities for improvement.
Peter Negri (centre) presents Churchill Close residents, We also aim to establish a 'Customer Care
with their prize for Best Communal Garden. Residents left
to right: Wally Worthington, Tom Dawson and Charlie Panel' to champion the cause of residents
Twitchett with scheme manager Irene Arnould
and ensure that we provide the best
“I am out there every day, there's service possible.
always something to do,” said Tom
Dawson, who worked as a landscape Photo Reporting will also be introduced
gardener for 30 years. (see next edition of Havebury News for
details). Havebury residents will be
Charlie Twitchett added: “We all help. encouraged to send in photos from mobile
Tom does the hard work while Wally phones or digital cameras to highlight a
likes to do the watering and regularly specific problem or an example of
drenches himself with the hose! Sylvia
excellent service.
Johnson has a lot of expert knowledge
on plants and knows all the Latin Sinead Knight receives her prize for the tallest sunflower
names.” from Peter Negri (left), Muriel Healey and John Bell
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Tenants’ Forum U
New Vice Chair
for Forum
Sandra Norris has been elected as
Vice Chair of the Tenants' Forum for the
second time.
Sandra, who lives in Haverhill, takes over
the position which she first held for a
year from May 2006 from Ken French.
She has been a member of the Tenants'
Forum for two years and was appointed
to Havebury's Board of Directors in May.
“I am delighted to be elected once again
as Vice Chair of the Forum,” said 63 year-
Muriel Healey (front) with Tenants' Forum members
old Sandra. “It's good to know that I have
the support of my fellow Forum members Board Director Sheila Wormleighton added:
as it is a very busy role but one that I
thoroughly enjoy. Everything I do, I do for
First Life “By awarding Muriel with the first Life
Presidency we acknowledge her
the benefit of the tenants as I want to
make sure they have the best standard of
President commitment, loyalty and dedication to
Havebury, to its tenants and to the
housing possible.”
at Havebury Borough. She is very much respected and
admired and has been a true ambassador.”
One of Sandra's key aims is to help set up
Long standing Forum member Muriel Healey
a Youth Forum for younger Havebury
was awarded Havebury's first Life Presidency
residents. She added: “I want to see more
at its Annual General Meeting in September.
young people become involved in
community life and a Youth Forum will
Havebury welcomes
Muriel, 87, who lives in Haverhill, was
give them an opportunity to put forward
their views. I hope this will help to see a
honoured for her loyalty, commitment and new team member
enthusiasm in representing tenants' views
return to traditional family values which
over a period spanning 14 years. A new face has joined
is central to a strong community.”
the Havebury team as
At the event Muriel said: “I have enjoyed my a trainee Communities
As Havebury's Sheltered Housing Tenant
time as a Tenants' Forum member and and Tenants Adviser.
Representative, Sandra already has an
Board Director and to become Havebury's
active role within the housing association.
first Life President is an honour. I'll be Sarah Edison, 23, began
She also sits on Havebury's Community
continuing my aspirations for Havebury and working at the Bury
Investment Focus Group and is a member
its tenants in my new role.” office back in April as
of the Performance Panel, Website Sarah Edison
Committee and Corporate Complaints an Administration
Muriel was an ambassador for the transfer Assistant and quickly became involved with a
Committee.
of housing stock from St Edmundsbury range of projects including this year's Havebury
Borough Council to Havebury when it was in Bloom competition.
formed in 2002, using her skills and energy
as Forum Vice Chair during this crucial In her new role Sarah is busy helping to set up
period. a Youth Forum for younger Havebury residents
and also a 'Sounding Board' group, made up of
Councillor and Havebury Board Director around 200 tenants who will give their ideas
Terry Clements, who was Chairman of and views on Havebury's services.
Havebury in 2002, said: “Muriel was a real
ambassador from the start. She was the rock Sarah said: “No two days are the same and I
on which Havebury's strong foundations love meeting different people which is a large
were built and helped extol the benefits of part of my job. Next year I hope to begin a
transfer. She has taken on board new ideas qualification in Tenant Involvement and I'm
and has been passionate about Havebury's looking forward to getting to know more
Sandra Norris successful development.” residents over the coming months.”
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Telephone: 08456 123851
Update
Forum visits
House of
Commons David Ruffley (centre left) and Tom Murray (centre right) with members of the group at the Houses of Parliament
Forum members joined local MP David tour of the House of Commons, House of Forum member and Board Director Tom
Ruffley at the Houses of Parliament in July Lords and various rooms used by HM The Murray, who was instrumental in organising
to discuss issues including affordable Queen during the State Opening. the trip, said: “The tour of the House of
housing as part of their annual team David Ruffley, MP for Bury St Edmunds who Commons was extremely good and our time
building away day. is the newly appointed Shadow Minister for with David Ruffley was excellent. He
Police Reform, also answered questions from answered all of our questions and was full of
They were joined by members of Friends of the group on a range of subjects including praise for Havebury as an organisation and
Havebury and the Stronger Communities the education system and his views on its staff.”
Team for the trip which included a guided Havebury's performance.
Calling all tenants,
Sounding Board - If you would like to Members will have a real say in their
leaseholders and give your views but don't have much time neighbourhoods.
young people to spare then the Sounding Board is for you.
This consultative group of tenants and For more information on how to get
leaseholders will be asked for their views involved or for an application pack please
How YOU can get involved: from time to time on subjects of their contact Sarah Edison on 01284 722033 or
Tenants’ Forum - We are looking for people choice. email sarah.edison@havebury.com.
to join our Tenants' Forum to help influence
decisions at Havebury. You don't need any Youth Forum - Any young people who are www.havebury-tenants-forum.org.uk
experience and we'll even help with your interested in getting involved with their
travel and childcare costs. community can join this new group.
Forum members Bury resident Malcolm has been a member
of the Tenants' Forum since transfer in
Malcolm said: “I am looking forward to the
challenge and helping to ensure that the
2002. He joins Roger and three other Forum promises made to tenants at transfer
join Board of members who sit on the Board of Directors
and play an influential role in how
remain a priority for the future. I have
enjoyed my work with the Forum and
Havebury's homes and neighbourhoods becoming a Board Director will step this up
Directors are managed. another level.”
Congratulations to Forum Chair Roger
Bolton and Forum member Malcolm Searle
who have both been elected Board Directors.
Roger, who lives in Haverhill, has been a
member of the Tenants' Forum since 2003
and became Vice Chair in 2004, before being
voted in as Chair in 2005.
He said: “My role as Tenants' Forum Chair
has always been to best represent the views
of fellow residents. As a member of the
Board of Directors I will be able to expand
on this positive role and take tenants'
opinions straight to the Board for discussion.
I am looking forward to the challenge.” Roger Bolton Malcolm Searle
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FinancialFocus
Are you having difficulty
Credit Union
opens in Bury paying your rent?
Rent arrears is a very serious problem, not always very careful in distinguishing the
Bury St Edmunds now has its own only for tenants who face increasing debt, but difference here.
Credit Union with more than 50 also for Havebury. If we don't collect all the
members who are already saving rental income which is owed to us by our You can be assured that anyone who really
money on a regular basis! tenants, then the services we provide for you can't pay will receive our full assistance
will suffer. We need to maximise our income throughout the arrears procedure, even if the
in order to run our services and improve your matter goes to court. But if you simply opt to
You may remember from previous homes. pay other creditors rather than Havebury or
issues of Havebury News that use non payment to cope with a holiday or
Credit Unions provide those people To help us maximise rental income, we offer Christmas debt, our arrears team will be in
who have difficulty opening a assistance to everybody who is unable to pay contact with you! At worst, you could be in
their rent. Our Benefits Team, for example, is danger of losing your home.
regular bank account due to always on hand to help you claim the full
factors such as low income or amount of Housing and other benefits you Remember, if you're experiencing difficulties
previous financial problems, with a are entitled to. with paying your rent, please contact
secure way to save money. Credit Havebury's Benefits Advice team on our
Unions also offer low cost loans to However, not all arrears are caused by people Customer Helpline. The Citizens Advice
on low incomes or those who have not Bureau (Bury 01284 753675 and Haverhill
regular savers. claimed full benefits. Some people don't pay 01440 704012) is another organisation which
because they choose not to, but Havebury is may be able to help you.
Bury's Credit Union officially
opened in November and has two
collection centres where members
can deposit money. These are
Havebury's policy on
located at The Centre in St Johns
Street, open on Wednesdays
between 10am and 1pm, and the
rent increases
Anselm Community Centre on the When Havebury was first established in inflation (using September figures), plus
Mildenhall Road estate, also open 2002, we gave each of our tenants a 0.5%, plus £2 per week.
guarantee as to the rent they would be
on Wednesdays between 3.30pm paying for the next five years, a promise Havebury will only apply the maximum rent
and 6pm. that we kept. This promise expires on 31st increase where rents will not meet the
March 2008 so now seems a good time to targets set by 2012. Therefore, taking a
The Credit Union is looking for explain how Havebury will approach the typical rent of £68.51 per week as an
volunteers to staff both collection issue of future rent increases. example, the maximum your rent could
increase to is £72.57, if inflation stands at
centres and to join the Committee. Each Havebury property has a target rent 2.5 per cent. This is an increase of £4.04 per
If you are interested in helping or which has to be achieved by 2012. This is week.
would like to find out more about calculated according to Government
the financial services on offer, guidelines, with 70% based on average local Each year Havebury will determine the level
please contact Bury Credit Union earnings compared to national figures, and of rent increases subject to this maximum.
30% based on the property itself. The
on 01473 690690. Government also says that rents cannot If you have any queries or would like further
increase by any more than the rate of advice on rent payments please contact
Havebury.
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Telephone: 08456 123851
New personal loan
scheme for tenants
Your new rent statement
By now you will have all received a new style rent statement. It is clearer and more
informative than the old statement and we hope you will find it useful.
It shows your balance and your individual payments. If you receive Housing benefit, this
will also be highlighted. Havebury has teamed up with
Foundation East, a not for profit
In future this statement will be sent out to all tenants every quarter and can be
requested from the Arrears Recovery team. organisation in Bury St Edmunds, to
offer a personal loan scheme for
residents who are unable to access
regular bank or building society
facilities.
Through Foundation East you can borrow
small amounts to help purchase items
such as clothes for a job interview,
household items such as a washing
machine or to fund a training course.
• Total rentthis period
costs for
and other
The interest rate (the amount you have
to pay back on top of what you borrow)
• Housing received by
benefits
and other
is 24% for loans under £1,000 and 22%
Havebury towards for loans over this amount. The money
your rent
can be paid back fortnightly or monthly
over a period of three months to three
• Rent paidthe total
towards
by you
years. Full advice will be given by
rent over the Foundation East to help you understand
3 month period
the terms of the loan.
• Your new balance Havebury Finance Manager, Stephen Shaw
said: “Some residents may have
experienced difficulties obtaining loans in
the past and turned to door step lenders
• Your individual
payments
who can charge interest up to 177%.
The personal loan scheme, operated by
Foundation East, provides an alternative
to these high cost lenders. It is part of our
programme of financial advice and help
available to tenants.”
If you would like to find out more about
the personal loan scheme please contact
Havebury.
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Community
Residents take a seat Tenants' Forum
member joins CIFG
at Clements Resource
Centre
The lack of summer weather didn't stop residents of the Clements Estate in Haverhill
from making the most of new wooden tables and chairs outside the Clements
Resource Centre. They were bought with the help of a £254 grant from the
Community Investment Fund.
Instead of holding formal meetings once a month, residents now gather at the Centre
every Monday and Thursday mornings between 9.30am and 12 noon. This new
approach has encouraged more people to drop in to meet friends and discuss local
issues over a cup of coffee. Local Councillors, the police and Havebury representatives
also call by to address any issues residents may have.
Forum member Joan Wright has
joined Havebury's Community
Investment Focus Group as a
tenant representative.
In her new role Joan will help to
recommend local groups and
projects to the Havebury Board for
funding. To date over 100 projects
have benefited from grants totalling
more than £260,000.
Joan, who lives on the Westley
Estate in Bury St Edmunds, said:
“This is entirely different to my
work with the Forum and it's
interesting to hear about the hard
work so many people do for the
benefit of the local community. The
Fund is very worthwhile and I look
forward to becoming more involved
in the months to come.”
Visitors to the Clements Resource Centre enjoy the new tables and chairs
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Telephone: 08456 123851
y Investment Focus Group CIFG
Community Investment Fund launches new report
A new Community Investment Fund ourselves in many different requests for grants, so that the
report has been published, giving networks locally. There are many success of the
many examples of the projects that successes to celebrate and the new Community
have benefited from the fund during Annual Report shows that success.” Investment Fund
the period April 2006 to March continues,”
2007. It was launched at Havebury's He reported that the grants he added.
Community Evening in October, awarded to local groups had
where Chris Allen, Chair of the enabled the recipients to attract
Community Investment Focus 'matched' funding from other
Group, said: organisations. The total value of
matched funding now amounts to
“The Focus Group is succeeding in over £4.25 million.
attracting a wider range of
organisations to apply for funds, “We want the community to
which we are achieving by involving inundate our team with new
Homeless volunteers create
garden at Ickworth House
Visitors to Ickworth House in Tayfen House resident Peter Shefford getting my hands dirty and doing
Horringer will be able to enjoy a new added: “It’s been great. I really enjoy something useful.”
wildlife area in the grounds of the getting out into the countryside,
National Trust site, thanks to the
efforts of residents from Tayfen
House in Bury St Edmunds, and a
£1,000 grant.
Volunteers from the homeless
support centre are working hard to
create the area which will include a
butterfly garden and artificial wildlife
habitats. When finished, the site will
be used by local schools as an
education facility.
Ivan Briggs, project manager at Tayfen
House, said: “The volunteers
thoroughly enjoyed the work. It's a
great way for residents to gain
worthwhile work experience on a
project which will really benefit the
local community.”
Volunteers and staff from Tayfen House on the job
11
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Community Investment Focus Group CIFG
New CIFG projects
Kitchen upgrade for Neurological centre Other new grants
community facilities for Bury takes step Haverhill Big Day Out......................£734
All Saints Church on the Priors Estate in
closer Churchill Close Residents
Committee......................................£100
Bury St Edmunds has received a £3,170 Bradfield St George Village
Plans for a new centre in Bury St
grant to upgrade the kitchen area of its Hall Committee.............................£750
Edmunds for people who have suffered
newly expanded community facilities. The Anselm Community Centre
strokes and conditions such as Multiple
grant follows an initial boost of £5,000 to Summer Activity Scheme...........£430
Sclerosis have progressed, thanks in part
help build the new amenities. Numbers
to a £1.5k grant to West Suffolk Headway.
of users are expected to increase from
It is hoped that the Centre will bring
4,000 to 10,000 per year. together the expertise of various local
organisations to provide new facilities
New play equipment and support.
for Fornham St
Martin Youth Shelter for
A £2,000 grant has been awarded to
Stanton
Fornham St Martin Parish Council to help Young people in the village of Stanton are
upgrade the play equipment available for benefiting from a new outdoor shelter,
young families in the village. Young tots thanks in part to a £3,560 grant. The
to early teens can now enjoy the new graffiti proof shelter has been built to
facilities which include swings, a provide young people with a place to
roundabout and a seesaw. meet. It is also hoped that the project will
Above: Summer Activity Scheme at the Anselm
promote social inclusion and help to Community Centre
New flooring for reduce antisocial behaviour. Below: Haverhill Big Day Out
village church
A £1,933 grant has been awarded to
St Thomas A Beckett Church in Great
Whelnetham for new flooring in the
north aisle. The work has been carried
out as part of a £35,000 programme to
provide improved facilities for local
social groups.
Bereavement
support for young
adults
St Nicholas Hospice in Bury St Edmunds
has been awarded a £2,312 grant for a
pilot project to help young people cope
with bereavement. A group of 16-25
year-olds were able to work through their
grief by making a DVD about the person
they had lost. They were also offered
professional counselling.
12
Telephone: 08456 123851
day
Athe life of
in
Pat Spring Scheme Manager, Westbourne Court, Haverhill
I've worked as a scheme manager for more There is always a lot going on and we like to joined us in October for a nice dinner and
than 20 years in various locations across West provide entertainment and treats for the entertained the residents with his singing -
Suffolk and have been at Westbourne Court residents when we can. In the summer I a good time was had by all!
for almost three of those. delivered 37 cream teas with Sheila Connor,
scheme manager at Churchill Close, as a I'm very happy in my job and although it can
The first thing I do when I get in around 8am special treat from Havebury for the residents be a little stressful at times I wouldn't change
is to switch over from Invicta, the personal here and at Burton End in Haverhill. BBC a thing. I retire in four years time and will be
alarm service which enables residents to call Radio Suffolk presenter Brian Mann also really sad to leave as we are like a family.
for immediate help out of hours. I then call
each of my residents to check they are all OK.
Some of them have carers but they may not
arrive first thing, so I like to make sure they
have everything they need in the meantime.
I then check my e-mails and deal with
anything which has come up but as for the
rest of the day - who knows! You have to be
very flexible in this job and my duties vary
from day to day. I may have to carry out a
needs assessment on a potential new
resident, look after a resident who is ill, or
generally provide help and advice. Pat with Westbourne Court resident Sadie Miller
Join in the fun at Beetons Lodge
If you'd like to get out of the house including quizzes and sing alongs or card
to meet other people and enjoy playing and board games. After a tasty
yourself then Beetons Lodge meal (for which there is a charge)
sheltered scheme could be the place members can enjoy a game of bingo or
for you! take part in a raffle over afternoon tea
and coffee.
Beetons Lodge in Tollgate Lane
provides day care facilities for older Speakers and entertainers regularly visit
people living in and around Bury St the centre and outings to the seaside or
Edmunds. Companionship, for a pub lunch add to the fun!
entertainment, recreation and a hot,
home-made meal are all on offer for There are 23 places available each day
members who meet from 10.00am at Beetons Lodge which also provides
to 2.30pm on Wednesdays, Thursdays important respite care for family and
and Fridays. friends who are acting as carers. If you
would like to find out more, please
On arrival members can catch up contact manager Kate Carter on
with friends over a cuppa. This is 01284 701901.
followed by a range of activities Regular activities are part of the fun
13
www.havebur y.com
Bright idea to
cut energy bills
A new scheme to help you cut the
cost of your gas and electricity bills
has been launched by Havebury in
partnership with PCL Energy
Services.
The Havebury Energy Service
Scheme aims to provide you with
easy access to cheaper gas and
electricity through chosen energy
Keep safe and warm supplier Scottish and Southern
Energy Group. The company has
this winter
been selected due to its competitive
rates and excellent customer service.
The service also offers an energy
When the weather's cold, the last thing Set your heating to come on about advice line for residents which will
you need is a problem with your central 30 minutes before you get up and help you save money and the
heating system. To help keep you warm to turn off 30 minutes before you environment. You may also be
and safe, our gas and heating contractor go to bed - there will still be plenty eligible to claim free low energy
light bulbs.
Aaron Services Ltd has put together of heat left in your home to keep
some useful tips which might save you you warm. Mark Randall of PCL Energy Services
a few pennies too! Make sure your room thermostat is explains: “Trying to find the cheapest
set correctly. Reducing the and most efficient energy supplier
If you're going away for a few days, temperature by one degree can for your home can be a difficult and
set your central heating to come on reduce your fuel bill by up to 10%! confusing task due to all the
twice a day at a low temperature. Never tamper with gas appliances conflicting information available.
This helps avoid the problem of yourself and please make sure you
freezing or burst pipes if there's a provide Aaron Services with access “We also find that many people
moving into new homes remain with
sudden cold snap. to your home when requested so
the existing gas or electricity
Check radiators are warming up they can carry out vital safety
supplier as this is the easiest option
properly. If they're hot at the checks. - but it's not necessarily the
bottom and cold at the top, air cheapest.
could be trapped in the system and Finally, if you suspect a gas leak or have
they will need to be 'bled'. any problems with your gas appliances, “We work hard to get the best deal
Alternatively, if your radiators are please contact Havebury immediately for tenants and have teamed up
hot at the top and cold at the on 08456 123 851. with one supplier who we believe
bottom, there could be a blockage can give the majority of residents
affecting the free flow of water and the best all round service. However,
if we can't offer a cheaper solution
a 'power flush' may be necessary.
through our chosen supplier, we will
help residents to look for a better
alternative.”
For further information on how you
could benefit from the energy saving
scheme, call now on 0800 7834761,
visit www.pcl-energy.co.uk or pick
up an Energy Services leaflet from
reception. 'Energy Awareness' &
'Basic Bank Account' leaflets also
available.
14
Telephone: 08456 123851
Leaseholder open day
In August Havebury offered leaseholders Havebury is legally required to consult
the chance to give their views on with leaseholders on issues affecting
proposals for the new grounds them. The feedback from the open day
maintenance contract (see page 5) was very useful and helped to shape the
during a special open day at the Bury new grounds maintenance contract.
offices. Individual issues raised by leaseholders
news
during the event have also been
Members of Havebury's Property team followed up by the Property team.
were on hand to answer questions For further information, please contact
about two different tenders for the Havebury's Leasehold and Right to Buy
in brief contract, including the costs to
leaseholders under each proposal.
officer Liz Row on 01284 722197.
Data pots Have you returned your
Havebury has launched a scheme to
provide paramedics with vital
information on residents who are
Deeds of Variation?
We sent Deeds of Variation to all carry out an improvement to your
elderly, live alone or have a medical
tenants in July. These update your home or perhaps purchase it, an out of
condition, in the event of an
tenancy agreement with minor changes date tenancy contract could result in
emergency. that are all to the benefit of you, the delays.
tenant. The Tenants' Forum has
The idea is to provide vulnerable supported this. It is important that If you require any further information,
residents with a small plastic container your documentation with Havebury is or you have misplaced the document,
called a 'data pot', which includes their up to date since should you wish to please contact Havebury.
medical details and information such
as blood group and next of kin.
Thank you for not smoking
The pot is kept in the residents' fridge Havebury would like to thank residents, places and work premises. Therefore we
and a sticker put on their front door employees and visitors to our offices for should point out that our contractors
or window so that the emergency complying with the new 'no smoking' who carry out work in residents' homes
services know where to find it and legislation which was introduced in July. can refuse to enter a property if the
access the vital information. tenant smokes as this is in effect their
The new rules ban smoking in all public 'workplace'.
If you would like to know more about
the scheme, please call Havebury and
ask for Wynn Scott or Gay Moore. Havebury ranked reasonably modern facilities and
services such as central heating.
Communal doors highly in home In this major national survey, one in
four homes in England were found to
A short reminder about the problems
caused by wedging communal doors
condition survey be below the required standard.
open in shared properties. Havebury fared much better, however,
Havebury is well above the national with only 10.4 % of its properties said
average when it comes to living to be 'non-decent'. An average of 24%
This can damage the door and lock
conditions and energy efficiency in of properties owned by Registered
system which not only costs
tenants' homes, according to the Social Landlords were below standard.
Havebury time and money to repair,
English House Condition Survey which
but can also affect the security of
covers all properties, including those Havebury, which is investing £1million
the building. Therefore it would be
that are owned privately. per month in improving tenants'
appreciated if this practice was homes, aims to have 100% of its
stopped! properties meeting the 'decent' homes
To be rated as 'decent' a home must be
in a reasonable state of repair and have standard by 2010.
15
www.havebur y.com
Developmentupdate
Young families welcomed Howard Estate, Bury
Work will begin early next year to
to homes of the future transform a former derelict pub site on
the Howard Estate in Bury St Edmunds
into eight new affordable homes.
The £1 million development in St
Olaves Road consists of five, two and
three bedroom houses and three, one
and two bedroom flats. The homes have
been designed by Rees Pryer Architects
in Bury.
Havebury worked closely with local
residents, St Edmundsbury Borough
Council and landowners Marcus King to
find a development solution for the site.
The area had become an unpopular
eyesore since the old Merry-go-round
pub was burnt down.
Key Potential
More than 30 privately owned
properties in Suffolk have been secured
to house families on St. Edmundsbury
Helen and Sebastian Harridge with Havebury Chief Executive Steve Cook and Risby Ward Councillor Mary Levack Borough Council's waiting list, thanks
to the success of a property
Tenants living in new 'green' homes in the Edmunds to one of the new three- management scheme run by Havebury
villages of Barningham and Risby were bedroom terraced homes in Barningham. in partnership with the Council.
presented with a bay tree as a welcome Jenna Bowes said: “I love it here and the
gift by Havebury when the developments children are so much happier, with a lot Key Potential guarantees rent and
were officially opened in September. more space, a garden and central heating, provides a high quality service to
none of which we had before.” private sector landlords. It has been
The three new homes in Sandy Lane, operating across St Edmundsbury for
Barningham and four new properties in In Risby young family, Sebastian and over two years. Havebury has also won
Quays Road and The Avenue in Risby, have Helen Harridge and their two children, a contract with Breckland District
all been built to blend in with their village moved from a one-bedroom flat in Bury Council in Norfolk where properties
setting. Designed to the Eco Homes Very St Edmunds to their new two-bedroom have already been secured in Thetford,
Good standard, the homes are all flat in the village. Dereham, Swaffham and Watton.
landscaped and have been fitted with
energy efficient boilers and water saving “We are really pleased with the move and For further information, contact
features. love it here,” said Sebastian Harridge. Dale Moore, Private Homes
Co-ordinator on 01284 722037.
Security windows, enhanced security Havebury invested £785,000 in the
doors and home office facilities have all construction of the new developments
been included and at Sandy Lane, the which were built by Cocksedge Building
houses have been designed to 'Lifetime Contractors with the support of St
Home' standard which allows for future Edmundsbury Borough Council and the
adaptability should current or future Housing Corporation.
tenants need equipment such as hoists,
lifts or a downstairs shower. Havebury made a successful bid to
the Housing Corporation for £150,000
Thomas and Jenna Bowes moved with through the e2 Development
their three young children from a Consortium to part fund the project. Members of the Havebury team get the Key Potential
message across
privately rented, cramped flat in Bury St
16
Telephone: 08456 123851
House Swap Computer help connects
Mildenhall Estate residents
A new website to the Internet
www.havebury.houseexchange.org.uk
has been launched to help residents who Residents of the Mildenhall Estate in
wish to exchange their homes with other Bury are enjoying new computer
tenants. facilities at the Anselm Community
Centre in Anselm Avenue, thanks to
Havebury has teamed up with Circle IT equipment and support provided
Anglia, a group of housing associations by Havebury.
working in the East of England, to offer the
online service called House Exchange. Six computers, complete with
keyboards, mice and monitors have
You can quickly and easily register online been donated for the Centre's
and once your application has been Computer Room by organisations
approved, you will be sent a sign-in and including Havebury.
password by post. You can then start
searching the system for suitable housing Members of Havebury's IT
Keith Francis with his new laptop
matches in your chosen area and also find department have installed all the
three-way exchanges. Please note that if equipment and computer software,
you don't log on for three months, your
application will automatically be cancelled.
Lucky laptop winner including a broadband internet
connection so that the community
Congratulations to Keith Francis of has access to the World Wide Web.
If you do not have access to the internet Jarman Close in Bury St Edmunds who is
there are computers situated in the now the proud owner of a Compaq Alan Turner, Chair of the Mildenhall
Tenants' Resource Centres at our Bury and c542ea laptop computer and case worth Road Estate Committee Association,
Haverhill offices. However, if you have any £500 after winning our reader said: “Without Havebury we wouldn't
difficulties, a Customer Service Adviser will competition in the last issue of have any computer facilities and Ben
be happy to print off details of potential Havebury News! Palmer, Tony Weaver and Paul
exchanges and post them to your home. Rowley of Havebury's IT team have
We had a great response to the been absolutely magic. We are now
Letters have been sent to all those tenants competition with more than 275 entries planning to offer basic computer,
who were registered on the old MOVEUK and Keith, pictured, is looking forward to literacy and numeracy courses for
system, giving details of House Exchange getting to grips with his prize. local residents and are looking at
and inviting them to register. providing an after school homework
He said: “I have never had a computer club for youngsters.”
For further information visit before and will now have to learn how
www.havebury.houseexchange.org.uk or to use one. I am very surprised to have A special plaque has been put up in
click on the link to House Exchange on the won as it is the first Havebury News the Computer Room to mark
Havebury website. competition that I have entered.” Havebury's support. This latest
donation follows two grants totalling
£10,000 which were awarded by
Do you like the new look Havebury News? Havebury's Community Investment
You may have enjoy reading. We've also altered the Fund to help build the £650,000
noticed that we've style of the newsletter which now community centre which was
made a few changes includes more colourful photographs officially opened in February.
to the appearance and larger text.
and content of
Havebury News. Havebury News is also now printed on
paper made from 80% recycled
We've worked materials, so you know we're doing our
hard with the bit for the environment!
Editorial
panel and used Tell us what you think and give us your
feedback from ideas please for future issues. Either
residents to write to Brenda Pelling at Havebury or
come up with email office@havebury.com
new articles and
features which we hope you will Alan Turner tries out the new equipment provided
by Havebury
17
www.havebur y.com
Get 'Christmas-cracking'
on our festive competition!
Christmas is almost here so why will receive gift vouchers and a mention in
not get into the festive spirit with the next issue of Havebury News.
our latest competition! So don't waste anymore time - get out
your paints, felt tips, glitter and glue and
We all love to give and receive Christmas start creating your Christmas masterpiece.
cards but have you ever tried making your We look forward to receiving your entries!
own? Over the next few weeks we'll be
looking for the most colourful and creative
greetings cards you can design- the more
imaginative the better!
The competition is open to anyone aged
Christmas opening Havebury Carol
16 years and under and there will be two times Concert
judging categories; four to 11 year olds Havebury's Bury and Haverhill offices Following the success of last year's
and 11 to 16 year olds. All entries should will close for Christmas on Friday 21st event, Havebury's second Carol
be posted or delivered to Havebury’s December at 4.00pm and re-open Concert will be held in Bury St
offices in Haverhill or Bury and clearly at 9.00am on Wednesday 2nd January Edmunds Cathedral on Friday 14th
marked for the attention of Nicola Clarke. 2008. December at 2.30pm.
The closing date is Wednesday 19th
December. The 'out of hours' service will be in If you would like to attend, please
operation over this period in case contact Nicola Clarke. We look forward
First, second and third prizes will be of emergency. to seeing you there!
awarded in each category and the winners
A Winter treat
It's that time of year again when there's nothing better than some good
old comfort food to put a smile on our faces! So here is a favourite
recipe of Tenants' Forum member Agnes French for you all to enjoy.
Caramel Cup Cakes (makes 10) is approx 0.5cm thick then cut out
Ingredients: bun size pieces with a round pastry
100g or 4oz plain flour cutter. Place round cases into a
25g or 1oz granulated sugar bun tin.
50g or 2oz margarine Bake blind at 350ºF/ 175ºC or gas
1 small tin of condensed milk mark 4 for 15 to 20 minutes
Agnes French tries out the recipe in her kitchen
When the condensed milk is done,
Method: remove the tin and leave to cool a
Place the unopened tin of condensed little (you could pour cold water on
milk in a saucepan of hot water and it to cool the outside). Once it is cool
boil for 1 hour 30 minutes. You should enough to handle, open the tin of
put a lid on the pan to prevent the milk very carefully. This is best done
water boiling off and make sure that by an adult as the condensed milk
the pan doesn't boil dry as this could will have caramelised and may shoot
be dangerous. out of the tin.
Meanwhile, mix the flour and sugar Pour or spoon the caramel into the
together thoroughly and then turn pastry cases.
the mixture out onto pastry board. Place the filled cases into the
Knead the margarine into the mixture refrigerator and allow to cool.
until it resembles a crumbly dough.
Carefully roll the mixture out until it Enjoy! Caramel cup cakes
18
Telephone: 08456 123851
Students brighten up the skate park in Haverhill
Haverhill students Community police
sessions for
Haverhill residents
create art in the park Residents living in Haverhill are invited
to meet their Safer Neighbourhood
Team at weekly 'surgeries'. These are
Haverhill's Safer Neighbourhood Teams coloured with original works of art really being held every Monday morning from
would normally discourage graffiti but over adds to the skate park. We didn't want 10am to 12.00 noon and every Friday
the summer they helped youngsters add to stop the youngsters being creative, so afternoon between 2pm and 4pm, at
to the 'art work' in a local skate park as we have helped them to decorate the Havebury's offices in Manor Road.
part of a project to brighten up the area. park how they want it, so they can leave
their mark and make the area look fun, This is your opportunity to discuss
During the Art On the Park project, not run down.” any issues or concerns you may
students from Castle Manor School in have with the team about the
Haverhill designed and painted artwork in Mick Walker, head of art at Castle Manor area you live in.
the park with the help of London street School, was equally impressed, adding:
artist Duncan. "The students have been really focused
and put a great deal of effort and
thought into the work." Watch your purse
The feedback from the student artists As we approach the busy Christmas
themselves showed what an impression shopping season, it's not just local
the project had made on them. One shops that are after your money,
student said, "I got a real buzz out of thieves are also very interested in the
doing the spraying and being given the purses of the unwary.
opportunity to do something for the
town that the kids can enjoy." Please remember to always keep your
bags zipped up and secure. Never leave
All the comments have been fed back to them unattended at any point whilst
the partners involved in the project, and browsing for bargains in the shops and
ideas such as lighting and CCTV will be never leave your credit or debit card
PC Will Wright
considered to make the skate park an
pin numbers in your purses.
even safer and more attractive place for
PC Will Wright from the Haverhill North the young people of Haverhill.
Safer Neighbourhood Team explains: “A If you would like a free purse bell to try
few graffiti tags are unsightly and can be and deter thieves, please enquire at
offensive - but a whole area brightly your local police station.
19
www.havebur y.com
Please check before
you redecorate
Elderly residents spread
Are you thinking of redecorating or
festive cheer to children
putting down laminate flooring in your Residents of Northgate Lodge sheltered scheme in
home? If so please let us know your Bury St Edmunds got into the spirit of Christmas early this year
plans, as any major changes to your to provide festive gifts for children in underprivileged countries.
property should be approved by
Havebury before you start work. Members of the scheme's craft group idea to join Operation Christmas Child
made presents and bought small gifts came from a leaflet I picked up from
In most cases we are very likely to to pack in shoe boxes and send to Havebury and when I mentioned it to
agree to any proposed improvements, children all over the world as part of the residents they couldn't wait to get
but if you are in line for re-wiring work, Operation Christmas Child, an annual started. They loved getting involved
new central heating or a new kitchen to campaign run by international charity and hope that their gifts will put a
be fitted by our contractors, it would be Samaritan's Purse. smile on the faces of less fortunate
sensible to wait until after any work has children across the world.”
been completed. This way your hard Scheme manager Jane Frost said: “The
work is not disturbed.
At the beginning of each year, residents
on the improvements programme for
the next 12 months will be notified by
letter. You can also check Havebury's
website for the schedule of work to be
carried out over the next five years. If
you are unsure of your position or have
any queries please do not hesitate to
contact us.
Northgate Lodge residents get into the festive spirit. Left to right: Alfreda Amey, Muriel Pickup, Rosemary Gill,
Scheme Manager Jane Frost; June Clover, Doris Mayhew, Josephine Sanford and Havebury Rents Advisor Mel Walmsley.
Happy 101st Want more choice?
birthday Annie! A new way of letting properties which allows applicants to express an interest in
vacant homes they would like to live in is due to go live in February 2008.
Many happy returns to Annie Atkinson
who celebrated her 101st birthday on The new 'Home Link' letting scheme will give applicants more choice over the
26th October with a special party for properties they move into. Further information will follow in the next issue of
family and friends at Redwood Gardens Havebury News.
sheltered scheme where she is a resident.
How are we performing?
To find out how Havebury performed over the last
financial year, see the 2006/07 Annual Report included
with this issue of Havebury News.
Also enclosed is a leaflet on how to reduce
condensation in your home which we hope you
will find useful. This is particularly important
during the colder winter months when we are
Annie with her 81 year-old son-in-law Edgar Soames less likely to ventilate our homes.
20
Telephone: 08456 123851
“You've looked after us well” Send us your survey
say Roy and Irene A big thank you to all our residents who have
completed and returned their Customer Needs
Survey forms. However, the responses only
Haverhill resident Roy Brown has sung account for 18% of tenants and we would still
Havebury's praises in its fifth like to hear from many more of you.
anniversary year.
The information included in these forms is
Roy, who's 82 years old and his wife very important as it helps us to understand
Irene, aged 80, have lived in Broadcroft your needs so that we can provide the
Crescent on the Parkway estate for services you require. For example, if you let us
nearly 50 years. For much of this time know that you have difficulties with your
the couple were tenants with St eyesight, we can provide you with
Edmundsbury, before becoming information in large print or Braille.
Havebury residents when housing stock Roy and Irene Brown in their home
was transferred in 2002. Or if you have a disability which makes it
Grove where they saw the new houses difficult for you to get to the door, we can
He says: “I was cautious about the in Broadcroft Crescent being built. They make sure that visitors understand this and
transfer of the housing to Havebury's asked if they could have a three allow more time for you to answer.
ownership, but I've got no complaints. In bedroom semi-detached property, to
fact I've got a lot of praise.” meet the needs of their growing family. Some residents have asked why we need to
ask for personal information such as your
Roy, who was diagnosed with diabetes In 1958 they moved in, just before their religion or sexual orientation. The answer is
nearly 20 years ago, has been registered youngest son's second birthday. They that Havebury is required by the Housing
blind since 1994 and also has great now have four grand children. Corporation to prove that the quality of
difficulty walking. services we provide is equally good for all
“Havebury can be trusted. Their repairs residents.Without this information we cannot
He continued: “Havebury has been very team has been so responsive and quick show that all our tenants are treated equally.
good in adapting the house for me, in carrying out jobs for us, most recently
installing a stair lift and converting the when our hot water system broke down. If you haven’t already returned your survey
bathroom. They are very good at The plumber Ray, electrician Les and forms you may receive a call from us
organising things when we need them. carpenter Paul have all been so requesting this information. Providing the
Social services are also very helpful and courteous and deserve praise, as do the information is optional and it will not be held
Irene, who I'm dependent on, is a Neighbourhood Rangers who have been against your personal or property records.
marvellous lady.” a help,” said Roy. Newer versions of the survey will include a
brief explanation but if you require any
The first five years of Roy and Irene's 56 Irene added: “Well done Havebury. further information on how the information
year marriage was spent living in Beech You've looked after us well.” is used, please contact Terry Thompson at
Havebury or e-mail
terry.thompson@havebury.com.
Havebury helps recognise sporting achievements
Win £30 shopping vouchers!
Former Havebury Chairman Terry
Clements joined some of St The survey forms can be completed online
Edmundsbury's top sports people at the through our website www.havebury.com and
2007 Abbeycroft Leisure Sports Awards are also available by telephoning Havebury.
in September to present a trophy By completing the forms you also have the
sponsored by Havebury’s Tenants’ Forum. opportunity to win £30 of Sainsbury's
vouchers as every 50 forms we receive will be
Terry Clements presented the ‘Spirit of entered into a prize draw. The lucky winners
the Games’ award to Miles Leathers for so far are:
his success at this summer’s Suffolk Mr T Nuttall Mr S Dolby
Youth Games. Terry said: “It was great to Ms B Barker Mrs C Dawe
be part of the event and to help Mr R Stannard Mrs P Norton
celebrate the sporting achievements of Mrs R Moskala Mr W Worthington
people of all ages and abilities. Havebury Miss B Wales Miss L Lackey
sponsored and helped to judge the Mr S Wilson Mr E King
'Spirit of the Games' award which went
to a very worthy recipient.” Terry Clements presenting Miles Leathers with his award We look forward to hearing from you!
21
www.havebur y.com
Havebury tees
off to support
local charities
Three local charities have shared a
record £9k financial boost, thanks to the
efforts of more than 80 golfers who took
part in Havebury's third annual golf day
at Haverhill Golf Club in September.
Mary Lawrence (Howard Estate Residents Association); Arthur Smith (Mildenhall Road Residents Association), Gordon
Jones (Westley Estate Residents Association), Steve Cook (Chief Executive, Havebury Housing Partnership), Alan Turner The Bury St Edmunds branch of Multiple
(Mildenhall Road Community Association), Colin Muge (Chairman, Havebury Housing Partnership) and Sandra Norris Sclerosis, Rehabilitation charity Focus
(Vice Chair, Havebury's Tenants' Forum).
and St Nicholas Hospice will all benefit
from the proceeds of the event.
Residents Associations Clive Gillam, corporate fundraiser for
meet with Havebury St Nicholas Hospice who took part in
the golf day, said: “We are extremely
grateful to Havebury for supporting the
Representatives from local Residents St Edmundsbury Borough Council. Hospice and the money raised will help
Associations were invited to meet with Neighbourhood Rangers and other considerably with the work we do across
Havebury in October to share information representatives from Havebury regularly West Suffolk to help people with life
on their local concerns and see how they attend Residents Association meetings and limiting illnesses and their families. It
can work together on improving estate inspections also take place. was a marvellous day and great to see
neighbourhoods. Havebury made a Havebury invited the Residents everyone having such a good time in
commitment during the event to help Associations to regularly feed through support of three very worthwhile
address some of the issues raised about information about local issues. causes.”
vandalism and alcohol abuse.
More Tenants' Forum Members
Steve Cook, Chief Executive of Havebury, encouraged
said: “There's no one area where Havebury
is the sole landlord. Instead there are very Sandra Norris, Vice-Chair of the Tenants'
mixed communities in terms of ownership Forum, encouraged the Residents
of the housing, so it's very important that Associations to nominate tenants and
we engage closely with neighbourhoods. leaseholders for the Tenants' Forum, which
We want to develop a Decent is seeking new members. A greater
Neighbourhood Standard as part of our number of members will help Havebury to
new five year strategy and the Residents broaden its involvement in
Associations' support is welcomed on this.” neighbourhoods.
Every two years Havebury asks its tenants Alan Turner from the Mildenhall Road
questions about neighbourhood problems Community Association, said: “We need to
as part of its Status Survey and shares work together to solve the issues that
this information with local police and arise. Havebury can't work alone.” Clive Gillam, left, with other players
Holiday fun!
Youngsters from the Priors and
Mildenhall Estates took part in a
day of motor biking adventure in
Cambridgeshire as part of a summer
activity scheme, run by Havebury and
St Edmundsbury Borough Council, to
help build skills such as teamwork.
22
Telephone: 08456 123851
New opening times
From Monday 7th January 2008 Havebury's new
opening times for the Haverhill and Bury offices will be:
Monday to Wednesday 9am to 5pm
Tuesday and Thursday 8am to 5pm
Friday 9am to 4pm
Christmas opening times
Havebury's Bury and Haverhill offices will close for
Christmas on Friday 21st December at 4.00pm and
re-open at 9.00am on Wednesday 2nd January 2008.
The 'out of hours' service will be in operation over
this period in case of emergency, please telephone:
08456 123 852.
23
www.havebur y.com
Useful Telephone Numbers
ALL REPAIRS (Including out of hours) MAIN SWITCHBOARD
08456 123 852 08456 123 851
(low call rate applies) (low call rate applies)
Our operators will ensure that your call reaches its destination or a message is taken!
Essential Numbers
SMS text service 07781 482888 St Edmundsbury BC – Haverhill (Switchboard) 01440 702271
Anti-Social Behaviour Hotline 08000 758999 St Edmundsbury Feedback Line 01284 757031
Minicom – Bury St Edmunds 01284 722121 Waste collection/recycling queries 01284 757320
Minicom – Haverhill 01440 718484 Street lighting faults 0800 591 055
St Edmundsbury BC – Bury (Switchboard) 01284 763233
Contact addresses
BURY ST EDMUNDS HAVERHILL
Havebury House, Western Way, Bury St Edmunds, Suffolk IP33 3SP Havebury House, Manor Road, Haverhill, Suffolk CB9 0EP
Don’t forget to check our website at: www.havebury.com
Safer Neighbourhoods
To contact these officers, please ring the Central Call Answering number 01284 774100 and you will be connected
to a member of your Safer Neighbourhood Team [SNT] for that area.
SNT Officers for St Edmundsbury: SNT Officers for Haverhill
BURY WEST RURAL NORTH (based at Ixworth) Haverhill SNT Sergeant - Sgt Sarah Bartley
Sgt Clifton PC Illsley PSCO Redstall Sgt Claire Mowson PC Sheena Tate
PC Potter PSCO Medcraft PC Lindsey Whittaker HAVERHILL SOUTH
PC Rowe PCSO Chittock PCSO Jonathan Burke CPO Michael Potter - Chalkstone Estate
CPO Stuart Wilson - Clements Estate
stedswest.snt@suffolk.pnn.police.uk stedsruralnorth.snt@suffolk.pnn.police.uk PCSO Claire Fuller - Chalkstone
PCSO Les Scott - Haverhill Town
BURY EAST RURAL CENTRAL (based at Horringer)
Sgt Clifton PC Owen PCSO Morton Sgt Claire Mowson PC Graham Howe haverhillsouth.snt@suffolk.pnn.police.uk
PC Warby PCSO De Jongh PC Phil Scarfe
PCSO Robert Bailey HAVERHILL NORTH
stedseast.snt@suffolk.pnn.police.uk CPO Will Wright - Old Haverhill, Parkway
stedsruralcentral.snt@suffolk.pnn.police.uk CPO Rupert Beynon - Cangle Ward
BURY CENTRAL PCSO John Woodgate - Old Haverhill,
Sgt Henthorne PC Ellis PCSO Critchley RURAL SOUTH (based at Clare) Parkway
PC Fox PCSO Wilson Sgt Neil Ireland PC Ruth Horton PCSO Alex Foster - Cangle Ward
PC Bala PCSO Morgan PC Brendan McKenna
PCSO Deborah Carroll-Beer haverhillnorth.snt@suffolk.pnn.police.uk
stedscentral.snt@suffolk.pnn.police.uk
stedsruralsouth.snt@suffolk.pnn.police.uk
Need a copy in large print, on audio or a translation?
To receive this information in large print, on audio or in translation,
please call the main switchboard on: 08456 123 851
Havebury News is published by The Havebury Housing Partnership REFERENCE: HAVE61 HN 12/07
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