High Tech Electronics Manufacturing Service Provider EMS ODM by liaoguiguo

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									High Tech -
Electronics
Manufacturing Service
Provider (EMS/ODM)



Solution Map
Edition 2006
              High Tech - Electronics Manufacturing Service Provider (EMS/ODM)

Suppliers &       Product Design   Marketing & Sales Order Management   Supply Chain   Manufacturing and   Logistics and      Service    Customers &
 Partners           and Quality                                         Management        Assembly          Distribution    Management    Channels



                         Time-to-Market
                       Product Development
                    Product Launch and Lifecycle
                            Management
                                             Go-to-Market

                                   Quotation and Contract Management

                                    Customer Program Management
                                         Sales Management
                                                                              Supply-to-Market
                                                                        Demand and Supply Planning
                                                                          Distributed Manufacturing
                                                                        Order Fulfillment and Logistics
                                                                   Lean and Six Sigma/Quality Management
                                                                            Materials Management
                                                                          Inbound Materials Logistics
                                                                              Strategic Sourcing
                                                                           Operational Procurement
                                                                                                         After Sales Support
                                                                                                    Customer Service Management
                                                                                                          Service Execution
                                                                                                     Service Parts Management




                                                            Enterprise Management & Support


 SAP AG 2005 2
              High Tech - Electronics Manufacturing Service Provider (EMS/ODM)

Suppliers &       Product Design   Marketing & Sales Order Management     Supply Chain       Manufacturing and   Logistics and       Service    Customers &
 Partners           and Quality                                           Management            Assembly          Distribution     Management    Channels



                          Time-to-Market
                                             Go-to-Market
                                                                                 Supply-to-Market
                                                                              Materials Management
                                                                                                             After Sales Support




                                                            Enterprise Management & Support
                                                                            Analytics
                                                                            Financials
                                                                 Human Capital Management
                                                                        Corporate Services
                                                                        Operations Support


 SAP AG 2005 3
              High Tech - Electronics Manufacturing Service Provider (EMS/ODM)

Suppliers &       Product Design    Marketing & Sales Order Management           Supply Chain      Manufacturing and      Logistics and        Service      Customers &
 Partners           and Quality                                                  Management           Assembly             Distribution      Management      Channels



                           Time-to-Market
                                                Go-to-Market
                                                                                       Supply-to-Market
                                                                                    Materials Management
                                                                                                                       After Sales Support




                                                                  Enterprise Management & Support
                                                                                  Analytics
                  Strategic Enterprise Management          Financial Analytics                  Operations Analytics               Workforce Analytics
                                                                                  Financials
                      Financial Supply Chain
                                                          Financial Accounting                 Management Accounting              Corporate Governance
                          Management
                                                                       Human Capital Management
                             Talent Management                        Workforce Process Management                          Workforce Deployment
                                                                            Corporate Services
                                                                                          Incentive and Commission
                         Travel Management           Environment, Health and Safety                                              Real Estate Management
                                                                                                 Management
                                                                            Operations Support
                   Life-Cycle Data Project and Portfolio                     Enterprise Asset                              Global Trade      Global Trade
                                                         Quality Management                    Indirect Procurement
                    Management         Management                              Management                                    Services        Management


 SAP AG 2005 4
                Time-to-Market
Suppliers &       Product Design    Marketing & Sales Order Management         Supply Chain      Manufacturing and           Logistics and             Service               Customers &
 Partners           and Quality                                                Management           Assembly                  Distribution           Management               Channels



                           Time-to-Market



                              Product Development                                                         Product Launch and Lifecycle Management

   Strategic Portfolio Management (S35)                                                   Prototyping and Ramp-up (S2)
   Project Planning and Execution (S2)                                                    Quality Improvement (S2)
   Development Collaboration (S2)                                                         Quality Assurance and Control (S2)
   Process Engineering (S2)                                                               Document Management (S2)
   Quality Engineering (S2)                                                               Change and Configuration Management (S2)
   Specification Management (S2, P3)                                                      Hazardous Substance Management (S2, P3)

   Product Structure Management (S2)




   SAP Product Available      SAP Product Available with Future Releases   Future Focus          Partner Product Available          Partner Product Available with Future Releases



 SAP AG 2005 5
                Go-to-Market
Suppliers &       Product Design     Marketing & Sales Order Management                  Supply Chain      Manufacturing and             Logistics and              Service               Customers &
 Partners           and Quality                                                          Management           Assembly                    Distribution            Management               Channels



                                                     Go-to-Market



       Quotation and Contract Management                                     Customer Program Management                                              Sales Management

   Quotation Processing (S2, S32, S25)                                 Strategic Portfolio Management (S35, S2)                        Sales Planning and Forecasting (S24)
                                                                       Project Planning and Scoping (S2)
   Contract Processing (S25)                                                                                                           Sales Pipeline and Funnel Analysis (S24)
                                                                       Resource and Time Management (S2)

   Price Management (S2, S25, P2)                                      Project Execution (S2)                                          Commission Simulation
                                                                       Account Processing (S2)                                         Incentive Processing
                                                                                                                                       Sales Performance Analysis




   SAP Product Available       SAP Product Available with Future Releases            Future Focus          Partner Product Available             Partner Product Available with Future Releases



 SAP AG 2005 6
                Supply-to-Market
Suppliers &       Product Design       Marketing & Sales Order Management               Supply Chain        Manufacturing and         Logistics and             Service               Customers &
 Partners           and Quality                                                         Management             Assembly                Distribution           Management               Channels



                                                                                                  Supply-to-Market


                                                                                                                                                      Lean and Six Sigma/Quality
    Demand and Supply Planning                            Distributed Manufacturing                 Order Fulfillment and Logistics
                                                                                                                                                             Management

   Strategic SC Design (S15)                          Production Planning (Discrete                 Distribution Planning (S15, S29, S2)          Quality Improvement (S2)
                                                      Manufacturing) (S34, S2)
                                                                                                                                                  Audit Management (S2)
   Demand Planning (S15, S29)                         Production Planning (Repetitive
                                                      Manufacturing) (S34, S2)                                                                    Quality Engineering (S2)

                                                      Production Scheduling (S2, S34, P1)           Sales (fulfillment) Order Processing          Quality Assurance and Control (S2,
   Supply Network Planning (S15, S2)                                                                (S2, S19, S17)                                S34)
                                                      Contract Manufacturing Procurement            Interactive Configuration (S2)                Kanban (S2)
   GATP (S15)                                         Process (S29)                                 Responsive Replenishment (S29)                Web-based Kanban (S29)

   Distribution Planning (S15)                        Manufacturing Execution (P4, S34, S2,
                                                      P1)                                           Fulfillment Order Analysis (S2)
   Supply Chain Monitoring and Control                Manufacturing Analytics (S34, S20)            Safety Stock Planning (S2)
   (S20, S15)
                                                                                                    Warehousing and Storage (S2)
                                                      Corrective Maintenance (S34, S2)
                                                                                                    Outbound Processing (S17, S2)
                                                                                                    Transportation Planning (S15, S2)

                                                                                                    Transportation Execution (S15)

                                                                                                    Supply Chain Monitoring and Control
                                                                                                    (S20, S15, S29)


                                                                                                    Physical Inventory (S2)
                                                                                                    Freight Costing (S2)
   SAP Product Available         SAP Product Available with Future Releases        Future Focus     Billing (S2) Product Available
                                                                                                              Partner                        Partner Product Available with Future Releases



 SAP AG 2005 7
                Materials Management
Suppliers &       Product Design    Marketing & Sales Order Management                  Supply Chain       Manufacturing and             Logistics and              Service               Customers &
 Partners           and Quality                                                         Management            Assembly                    Distribution            Management               Channels
                                                                                              Materials Management



              Inbound Materials Logistics                                           Strategic Sourcing                                           Operational Procurement

   Warehousing and Storage (S2)                                       Source of Supply Management (S28, S2)                            Purchase Order Processing (S2, S29)
   Cross Docking (S2)                                                 Analyzing Spend (S28)                                            Invoicing (S2, S28)
   Inbound Processing and Receipt Confirmation (S18,                  Supplier Collaboration (S29)                                     Conducting Live Auctions (S28)
   S2)
                                                                      Supply Network Collaboration (S29)                               Supplier Managed Inventory (S29)
   Quality Assurance and Control (S2)
                                                                      Managing Bidding Events (S28)                                    Inbound Processing and Receipt Confirmation (S2)
   Supply Network Inventory (S29)
                                                                      Negotiating Contracts (S28)                                      Release Processing (S2, S29)
                                                                      Processing Contracts and Sourcing Rules (S28, S2)




   SAP Product Available      SAP Product Available with Future Releases            Future Focus           Partner Product Available             Partner Product Available with Future Releases



 SAP AG 2005 8
                After Sales Support
Suppliers &       Product Design    Marketing & Sales Order Management                   Supply Chain    Manufacturing and              Logistics and              Service               Customers &
 Partners           and Quality                                                          Management         Assembly                     Distribution            Management               Channels
                                                                                                                                     After Sales Support



           Customer Service Management                                               Service Execution                                          Service Parts Management

   Strategic Service Planning (S14)                                   In-House Repair Processing (S2, S14)                            Strategic SC Design (S15)
   Service Contract Processing (S2, S14)                              Service Order Processing (S2)                                   Parts Demand Planning (S27)
   Installed Base Processing (S14, S2)                                Warranty Management (S2)                                        Parts Distribution Planning (S2, S15)
   Product and Warranty Registration (S14)                            Billing (S2)                                                    Parts Inventory Planning (S27)
   Complaints Processing (S14, S2)                                    Service Employee Resource Planning                              Parts Monitoring (S27, S15, S29)
   Customer Service & Support (S14)                                                                                                   Parts Supply Planning (S27)
   Self-Service Support through FAQ and Solution
   Search (S14)
   Returns Processing (S14, S2)
   Service Support Analysis (S14, S2)




   SAP Product Available      SAP Product Available with Future Releases             Future Focus        Partner Product Available              Partner Product Available with Future Releases



 SAP AG 2005 9
                Enterprise Management & Support
 Analytics

  Strategic Enterprise Management                            Financial Analytics                       Operations Analytics                         Workforce Analytics

   Legal and Management Consolidation              Financial and Management Reporting            Sales Planning (S2)                       Workforce Planning (S2)
   (S2)                                            (S2)
                                                                                                 Procurement Analytics (S2)                Workforce Cost Planning & Simulation
   Balanced Scorecard (S2)                         Financial Planning, Budgeting and                                                       (S2)
                                                   Forecasting (S2)                              Inventory and Warehouse Management
   Risk Management (S2)                                                                          Analytics (S2)                            Workforce Benchmarking (S2)
                                                   Profitability Analytics (S2)
   Management Cockpit (S2)                                                                       Manufacturing Analytics (S2)              Workforce Process Analytics &
                                                   Product and Service Cost Analytics                                                      Measurement (S2)
   Value-Based Management (S2)                     (S2)                                          Transportation Analytics (S2)
                                                                                                                                           Talent Management Analytics &
   Strategic Planning (S2)                         Overhead Cost and ABC/M Analytics             Sales Analytics (S2)                      Measurement (S2)
   Financial Statement Planning (S2)               (S2)                                          Customer Service Analytics (S2)           Strategic Alignment (S2)
                                                   Payment Behavior Analytics (S2)
   Internal Investment Planning (S2)                                                             Program and Project Management
                                                   Working Capital and Cash Flow                 Analytics (S2)
   Corporate Investment Management
                                                   Management (S2)                               Quality Management Analytics (S2)
                                                                                                 Asset Analytics & Performance
                                                                                                 Optimization (S2)




   SAP Product Available      SAP Product Available with Future Releases          Future Focus           Partner Product Available    Partner Product Available with Future Releases



 SAP AG 2005 10
                Enterprise Management & Support
 Financials

Financial Supply Chain Management                          Financial Accounting                     Management Accounting                        Corporate Governance

   Credit Management (S5, S2)                      General Ledger (S2)                           Profit Center Accounting (S2)            Audit Information System (S2)
   Electronic Bill Presentment and                 Accounts Receivable (S2)                      Cost Center and Internal Order           Management of Internal Controls (S2)
   Payment (S5, S2)                                                                              Accounting (S2)
                                                   Accounts Payable (S2)                                                                  Risk Management (S2)
   Collections Management (S5, S2)                                                               Project Accounting (S2)
                                                   Contract Accounts Receivable and                                                       Whistle Blower Complaints (S2)
   Dispute Management (S5, S2)                     Payable                                       Investment Management (S2)
                                                                                                                                          Segregation of Duties (S13)
   In-house Cash (S2, S6)                          Fixed Assets Accounting (S2)                  Product Cost Accounting (S2)
   Cash and Liquidity Management (S2,              Bank Accounting (S2)                          Profitability Accounting (S2)
   S20)
                                                   Cash Journal Accounting (S2)                  Transfer Pricing (S2)
   Treasury and Risk Management (S2,
   S6)                                             Inventory Accounting (S2)

   Bank Relationship Management                    Tax Accounting (S2)
                                                   Accrual Accounting (S2)
                                                   Local Close (S2)
                                                   Financial Statements (S2)




   SAP Product Available      SAP Product Available with Future Releases          Future Focus           Partner Product Available   Partner Product Available with Future Releases



 SAP AG 2005 11
                Enterprise Management & Support
 Human Capital Management

                    Talent Management                                       Workforce Process Management                                         Workforce Deployment

   Recruiting                                                         Employee Administration (S2)                                   Project Resource Planning (S2, S31, S23)
   Career Management (S2)                                             Organizational Management (S2)                                 Resource and Program Management (S35, S2, S23,
                                                                                                                                     S31)
   Succession Management (S2)                                         Global Employee Management (S2)
                                                                                                                                     Call Center Staffing (S2, S31, S23)
   Enterprise Learning (S2)                                           Benefits Management (S2)
                                                                                                                                     Retail Scheduling (S2, S23, S31)
   Employee Performance Management (S2)                               Time and Attendance (S2)
   Compensation Management (S2)                                       Payroll and Legal Reporting (S2)
                                                                      HR Processes & Forms (S2)




   SAP Product Available      SAP Product Available with Future Releases            Future Focus         Partner Product Available             Partner Product Available with Future Releases



 SAP AG 2005 12
                Enterprise Management & Support
 Corporate Services
                                                                                                   Incentive and Commission
           Travel Management                       Environment, Health and Safety                                                                  Real Estate Management
                                                                                                          Management

   Travel Request and Pre-trip approval            Product Safety (S4, S2)                       Incentive Business Configuration (S2)        Property Acquisition and Disposal (S2,
   (S2)                                                                                                                                       S8)
                                                   Hazardous Substance Management                Incentive Plan Maintenance (S2)
   Travel Planning - Online Booking (S2)           (S4, S2)                                                                                   Portfolio Management (S2, S8)
                                                                                                 Incentive Processing (S2)
   Travel and Expense Management (S2)              Dangerous Goods Management (S4,
                                                   S2)                                                                                        Property Management (S2, S8)
   Global Travel Policy Compliance (S2)
                                                   Waste Management (S4, S2)                                                                  Technical Management (S2, S8, S3,
   Travel and Expense Analytics (S2)
                                                   Industrial Hygiene and Safety (S4, S2)                                                     S4)
                                                                                                                                              Support Processes (S2, S8, S5, S6)
                                                   Occupational Health (S4, S2)
                                                   Emissions Management (S33, S2)




   SAP Product Available      SAP Product Available with Future Releases          Future Focus          Partner Product Available        Partner Product Available with Future Releases



 SAP AG 2005 13
                Enterprise Management & Support
 Operations Support
   Life-Cycle Data         Project and Portfolio                                   Enterprise Asset                Indirect             Global Trade                      Global Trade
                                                 Quality Management
    Management                 Management                                           Management                   Procurement              Services                        Management

   Document                  Project Planning               Quality Engineering     Investment Planning         Requisitioning (S2)    Import - Compliance              Trading Contract
   Management (S2)           (S2)                           (S2)                    & Design (S2)                                      Management (S17)                 Management (S7)
                                                                                                                Purchase Order
   Product Structure         Resource and Time              Quality Assurance /     Procurement &               Management (S2)        Import - Customs                 Expense
   Management (S2)           Management (S2)                Control (S2)            Construction (S2)                                  Management (S18)                 Management (S7)
                                                                                                                Receiving (S2)
   Recipe Management         Project Execution              Quality Improvement     Maintenance &                                      Trade Preference                 Trading Execution
   (S2)                      (S2)                           (S2)                    Operations (S26,            Financial Settlement   Processing (S19)                 Management (S7)
                                                                                    S11, S10, S22, S12,         (S2)
   Specification             Project Accounting             Audit Management                                                           Export - Compliance              Position
   Management (S2)           (S2)                           (S2)                    S21, S16, S9, S30)                                 Management (S17)                 Management (S7)
   Change and                Prototyping and                                        Decommission &                                     Export - Customs                 Risk Management
   Configuration             Ramp-Up (S2)                                           Disposal (S2)                                      Management (S18)                 (S7, S2)
   Management (S2)           Development                                                                                               Export - Restitution
                             Collaboration (S2)                                                                                        Handling (S19)




   SAP Product Available       SAP Product Available with Future Releases         Future Focus            Partner Product Available      Partner Product Available with Future Releases



 SAP AG 2005 14
             Business Objectives

     Scenario:                     Business Objectives:
     Customer Program Management   Improving Customer Service
                                   • Provide a single face to the customer
                                   • Personalized customer interaction
                                   • Reduce order lead-time
                                   Improving Regulatory Compliance
                                   • Streamline global supply chain by faster movements of goods across borders
                                   Increasing Revenue
                                   • Enable cross-sell/up-sell capability
                                   • Develop service offerings
     Customer Service Management   Improving Customer Service
                                   • Improve forecast accuracy
                                   • Better service levels
                                   Increasing Revenue
                                   • Improve customer retention and loyalty
                                   • Provide competitive service offerings
     Demand and Supply Planning    Improving Customer Service
                                   • Improve forecast accuracy
                                   • Collaborate with business partners
                                   • Reduce late orders
                                   Increasing Revenue
                                   • Improve order fill rate
                                   Managing Fixed Assets & Resources
                                   • Improve return-on-investment (ROI) of fixed assets




 SAP AG 2005 15
             Business Objectives

     Scenario:                     Business Objectives:
     Distributed Manufacturing     Improving Customer Service
                                   • Better service levels
                                   Increase Speed & Efficiency
                                   • Collaborate with business partners
                                   Increasing Revenue
                                   • Reduce time-to-market & volume
                                   Lowering Working Capital
                                   • Improve capacity utilization
                                   • Visibility to vendor/supplier inventory
                                   • Shorten order-to-cash cycle
                                   • Reduce material and component obsolescence
                                   Managing Fixed Assets & Resources
                                   • Reduce down-time
                                   • Optimize capital equipment and asset utilization
                                   • Improve return-on-investment (ROI) of fixed assets
     Inbound Materials Logistics   Lowering Working Capital
                                   • Lower cost procured goods and services
                                   • Lower work-in-process inventory
                                   Reducing Operating Costs & Increasing Efficiency
                                   • Reduce inventory levels




 SAP AG 2005 16
             Business Objectives

     Scenario:                               Business Objectives:
     Lean and Six Sigma/Quality Management   Improving Customer Service
                                             • Improve forecast accuracy
                                             Increase Speed & Efficiency
                                             • Eliminate repetitive redundant processes; focus on value-adding activities
                                             Lowering Working Capital
                                             • Improve capacity utilization
                                             • Reduce material and component obsolescence
                                             • Lower work-in-process inventory
                                             Managing Fixed Assets & Resources
                                             • Reduce down-time
                                             • Optimize capital equipment and asset utilization
                                             • Improve return-on-investment (ROI) of fixed assets
     Operational Procurement                 Improving Customer Service
                                             • Reduce late orders
                                             Lowering Working Capital
                                             • Increase inventory turns
                                             • Lower cost procured goods and services
                                             Reducing Operating Costs & Increasing Efficiency
                                             • Reduce transaction costs
                                             • Reduce inventory levels




 SAP AG 2005 17
             Business Objectives

     Scenario:                         Business Objectives:
     Order Fulfillment and Logistics   Improving Customer Service
                                       • Reduce late orders
                                       • Increase multi-channel delivery of services
                                       Improving Regulatory Compliance
                                       • Reduce risks of fines and penalties
                                       Managing Fixed Assets & Resources
                                       • Improve physical inventory process
                                       Reducing Operating Costs & Increasing Efficiency
                                       • Lower logistics costs
     Product Development               Improving Regulatory Compliance
                                       • Improve auditability of information and actions
                                       Improving Service Delivery
                                       • Collaborate with business partners
                                       Increasing Revenue
                                       • Reduce time-to-market & volume
                                       • Develop new markets
                                       Reducing Operating Costs & Increasing Efficiency
                                       • Reduce administration, improve business processes
                                       • Accelerate development cycle




 SAP AG 2005 18
             Business Objectives

     Scenario:                           Business Objectives:
     Product Launch and Lifecycle        Increase Speed & Efficiency
     Management                          • Increase volume of new products / designs with existing staff
                                         • Reduce time-to-market & volume
                                         • Speed innovative products / designs to market
                                         Increasing Revenue
                                         • Extend market share
     Quotation and Contract Management   Improving Customer Service
                                         • Better service levels
                                         Increasing Revenue
                                         • Improve order fill rate
                                         • Improve customer retention and loyalty
                                         • Improve RFQ/RFP processes
                                         Reducing Operating Costs & Increasing Efficiency
                                         • Reduce order processing costs
     Sales Management                    Improving Customer Service
                                         • Improve forecast accuracy
                                         Increasing Revenue
                                         • Improve retention of sales personnel
                                         • Efficient sales planning and management
                                         • Maximize profitability by customer
                                         Reducing Operating Costs & Increasing Efficiency
                                         • Reduce administration, improve business processes




 SAP AG 2005 19
             Business Objectives

     Scenario:                  Business Objectives:
     Service Execution          Improving Customer Service
                                • Better service levels
                                Improving Service Delivery
                                • Reduce administration, improve business processes
                                Increasing Revenue
                                • Develop service offerings
                                Managing Fixed Assets & Resources
                                • Improve resource tracking, availability and uptime
                                Reducing Operating Costs & Increasing Efficiency
                                • Reduce cost of services
     Service Parts Management   Improving Customer Service
                                • Better service levels
                                Increasing Revenue
                                • Improve order fill rate
                                Lowering Working Capital
                                • Fewer returns, more efficient process
                                Managing Fixed Assets & Resources
                                • Reduce lifecycle costs
                                Reducing Operating Costs & Increasing Efficiency
                                • Reduced service parts inventory levels across the service parts network




 SAP AG 2005 20
             Business Objectives

     Scenario:              Business Objectives:
     Strategic Sourcing     Improving Customer Service
                            • Reduce late orders
                            Lowering Working Capital
                            • Increase inventory turns
                            • Lower cost procured goods and services
                            Reducing Operating Costs & Increasing Efficiency
                            • Reduce transaction costs
                            • Reduce inventory levels




 SAP AG 2005 21
             Key Performance Indicators

     Scenario:                     Key Performance Indicators:
     Customer Program Management   •   Customer Retention: Age
                                   •   Customer Satisfaction Index
                                   •   Operating Revenue Margin
                                   •   Perfect Order Fulfillment
     Customer Service Management   •   Returns
                                   •   Percentage of Warranty Requests
                                   •   Percentage of Escalations
                                   •   Percentage of Customer Complaints
                                   •   Warranty and returns
     Demand and Supply Planning    •   Detailed Schedule Creation Time
                                   •   Forecast Accuracy
                                   •   Inventory Days of Supply
                                   •   Inventory Turnover
     Distributed Manufacturing     •   Tooling Costs
                                   •   Supplier on time Delivery Performance
                                   •   Scrap
                                   •   Schedule achievement
                                   •   Raw Material & WIP Inventory Days of Supply
                                   •   Production Lead Time
                                   •   Percentage of suppliers getting shared forecasts (Supplier Collaboration)
                                   •   Make cycle time
                                   •   Capacity Utilization




 SAP AG 2005 22
             Key Performance Indicators

     Scenario:                               Key Performance Indicators:
     Inbound Materials Logistics             • Inventory accuracy
                                             • Inventory Turnover
                                             • Inventory Volume
     Lean and Six Sigma/Quality Management   •   Order Entry Complete to Start Manufacture Time
                                             •   Production Cycle Time
                                             •   Production Execution Time
                                             •   Productivity
                                             •   Tooling Costs
                                             •   Yield
                                             •   Capacity Utilization
                                             •   Make cycle time
                                             •   Production Lead Time
                                             •   Scrap
                                             •   Raw Material & WIP Inventory Days of Supply
     Operational Procurement                 •   Inbound Freight and Duties
                                             •   Number of Supply Sources
                                             •   Supplier Service Level
                                             •   Supplier Fill Rate




 SAP AG 2005 23
             Key Performance Indicators

     Scenario:                         Key Performance Indicators:
     Order Fulfillment and Logistics   •   Number of Orders not delivered complete
                                       •   Delivery Performance to Scheduled Commit Date
                                       •   % of Faultless Installations
                                       •   Delivery Date Accuracy
                                       •   Field Finished Goods Inventory
                                       •   Finished Goods Inventory Days of Supply
                                       •   Finished Goods Inventory Turnover
                                       •   Material Stock shortfalls
                                       •   Order Fulfillment Costs
                                       •   Order Fulfillment Lead Times
     Product Development               •   Returns
                                       •   Return Rate
                                       •   Bill of Material Data Accuracy
                                       •   End of Life Inventory
                                       •   Engineering Change Order Time
                                       •   New Product Release Phase In, and Maintenance costs
                                       •   Number of ECOs
                                       •   Warranty costs
                                       •   Cost Per Quote
                                       •   Cycle Time: Inquiry to Contract
     Product Launch and Lifecycle      •   Return Rate
     Management                        •   Engineer Change Order (ECO) costs
                                       •   Product & Process Data Accuracy
                                       •   Time to Market


 SAP AG 2005 24
             Key Performance Indicators

     Scenario:                           Key Performance Indicators:
     Quotation and Contract Management   •   Order Fulfillment and Installation Lead Times
                                         •   Contract, Program and Channel Management Costs
                                         •   Cost Per Quote
                                         •   Order Entry
                                         •   Order Entry Complete to Start Manufacture Time
                                         •   Sales Cycle Time (Orders)
     Sales Management                    •   Customer Satisfaction Index
                                         •   Contact Efficiency
                                         •   Cycle Time: Inquiry to Contract
                                         •   Win/lost Ratio
                                         •   Salesperson's Time Spent Selling (Percentage)
     Service Execution                   •   Percentage of Service Requests
                                         •   Percentage of Breakdowns
                                         •   Fill Rates
                                         •   Field Service Parts Obsolescence
     Service Parts Management            • Percentage of Service Requests
                                         • Number of Service Locations
                                         • Percent of parts delivered to point of use
     Strategic Sourcing                  •   Inbound Freight and Duties
                                         •   Number of Supply Sources
                                         •   Supplier Service Level
                                         •   Supplier Fill Rate




 SAP AG 2005 25
             Solution Map Product Table
   Key              Description
   S1               Available preconfigured scenarios in SAP Best Practices for High Tech - EMS
   S2               mySAP ERP
   S3               mySAP ERP: Sales/Service Order Processing
   S4               mySAP ERP: SAP Environment, Health and Safety
   S5               mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.
   S6               mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash
   S7               mySAP ERP: SAP Global Trade Management
   S8               mySAP ERP: SAP Real Estate Management
   S9               SAP Advanced Manufacturing for Oil & Gas
   S10              SAP Advanced Manufacturing Planning & Execution for High Tech
   S11              SAP Advanced Manufacturing Planning and Execution for Chemicals
   S12              SAP Advanced Manufacturing Planning and Execution for Mill Products
   S13              SAP Compliance Calibrator by Virsa
   S14              SAP Customer Service & Support for High Tech
   S15              SAP Demand and Supply Planning for High Tech
   S16              SAP Extended Asset Logistics for Oil & Gas
   S17              SAP Global Trade Services: SAP Compliance Management
   S18              SAP Global Trade Services: SAP Customs Management
   S19              SAP Global Trade Services: SAP Risk Management
   S20              SAP NetWeaver Business Intelligence
   S21              SAP Operations Management for Mining
   S22              SAP Product Quality for Life Sciences




 SAP AG 2005 26
             Solution Map Product Table
   Key              Description
   S23              SAP Resource Management for Professional Services
   S24              SAP Sales & Marketing Management for High Tech
   S25              SAP Sales Execution for High Tech
   S26              SAP Sequenced Manufacturing for Automotive
   S27              SAP Service Parts Planning for High Tech
   S28              SAP Supplier Relationship Management for High Tech
   S29              SAP Supply Chain Collaboration for High Tech
   S30              SAP Technical Asset Management for Utilities
   S31              SAP Workforce Deployment for Retail and Wholesale Distribution
   S32              SAP xApp Cost and Quotation Management
   S33              SAP xApp Emissions Management by Technidata
   S34              SAP xApp Manufacturing Integration and Intelligence (SAP xMII)
   S35              SAP xApp Resource & Portfolio Management




 SAP AG 2005 27
             Solution Map Partner Interface Table
   Key              Description
   P1               Brooks Automation - Brooks Software Integration Gateway
   P2               Price and Margin Management by Vendavo
   P3               SAP Solution for Environmental Product Compliance by Technidata
   P4               Visiprise Corporation - Visiprise Manufacturing (MES)




 SAP AG 2005 28

								
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