High Tech Electronics Manufacturing Service Provider EMS ODM
Document Sample
High Tech -
Electronics
Manufacturing Service
Provider (EMS/ODM)
Solution Map
Edition 2006
High Tech - Electronics Manufacturing Service Provider (EMS/ODM)
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
Time-to-Market
Product Development
Product Launch and Lifecycle
Management
Go-to-Market
Quotation and Contract Management
Customer Program Management
Sales Management
Supply-to-Market
Demand and Supply Planning
Distributed Manufacturing
Order Fulfillment and Logistics
Lean and Six Sigma/Quality Management
Materials Management
Inbound Materials Logistics
Strategic Sourcing
Operational Procurement
After Sales Support
Customer Service Management
Service Execution
Service Parts Management
Enterprise Management & Support
SAP AG 2005 2
High Tech - Electronics Manufacturing Service Provider (EMS/ODM)
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
Time-to-Market
Go-to-Market
Supply-to-Market
Materials Management
After Sales Support
Enterprise Management & Support
Analytics
Financials
Human Capital Management
Corporate Services
Operations Support
SAP AG 2005 3
High Tech - Electronics Manufacturing Service Provider (EMS/ODM)
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
Time-to-Market
Go-to-Market
Supply-to-Market
Materials Management
After Sales Support
Enterprise Management & Support
Analytics
Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics
Financials
Financial Supply Chain
Financial Accounting Management Accounting Corporate Governance
Management
Human Capital Management
Talent Management Workforce Process Management Workforce Deployment
Corporate Services
Incentive and Commission
Travel Management Environment, Health and Safety Real Estate Management
Management
Operations Support
Life-Cycle Data Project and Portfolio Enterprise Asset Global Trade Global Trade
Quality Management Indirect Procurement
Management Management Management Services Management
SAP AG 2005 4
Time-to-Market
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
Time-to-Market
Product Development Product Launch and Lifecycle Management
Strategic Portfolio Management (S35) Prototyping and Ramp-up (S2)
Project Planning and Execution (S2) Quality Improvement (S2)
Development Collaboration (S2) Quality Assurance and Control (S2)
Process Engineering (S2) Document Management (S2)
Quality Engineering (S2) Change and Configuration Management (S2)
Specification Management (S2, P3) Hazardous Substance Management (S2, P3)
Product Structure Management (S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 5
Go-to-Market
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
Go-to-Market
Quotation and Contract Management Customer Program Management Sales Management
Quotation Processing (S2, S32, S25) Strategic Portfolio Management (S35, S2) Sales Planning and Forecasting (S24)
Project Planning and Scoping (S2)
Contract Processing (S25) Sales Pipeline and Funnel Analysis (S24)
Resource and Time Management (S2)
Price Management (S2, S25, P2) Project Execution (S2) Commission Simulation
Account Processing (S2) Incentive Processing
Sales Performance Analysis
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 6
Supply-to-Market
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
Supply-to-Market
Lean and Six Sigma/Quality
Demand and Supply Planning Distributed Manufacturing Order Fulfillment and Logistics
Management
Strategic SC Design (S15) Production Planning (Discrete Distribution Planning (S15, S29, S2) Quality Improvement (S2)
Manufacturing) (S34, S2)
Audit Management (S2)
Demand Planning (S15, S29) Production Planning (Repetitive
Manufacturing) (S34, S2) Quality Engineering (S2)
Production Scheduling (S2, S34, P1) Sales (fulfillment) Order Processing Quality Assurance and Control (S2,
Supply Network Planning (S15, S2) (S2, S19, S17) S34)
Contract Manufacturing Procurement Interactive Configuration (S2) Kanban (S2)
GATP (S15) Process (S29) Responsive Replenishment (S29) Web-based Kanban (S29)
Distribution Planning (S15) Manufacturing Execution (P4, S34, S2,
P1) Fulfillment Order Analysis (S2)
Supply Chain Monitoring and Control Manufacturing Analytics (S34, S20) Safety Stock Planning (S2)
(S20, S15)
Warehousing and Storage (S2)
Corrective Maintenance (S34, S2)
Outbound Processing (S17, S2)
Transportation Planning (S15, S2)
Transportation Execution (S15)
Supply Chain Monitoring and Control
(S20, S15, S29)
Physical Inventory (S2)
Freight Costing (S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Billing (S2) Product Available
Partner Partner Product Available with Future Releases
SAP AG 2005 7
Materials Management
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
Materials Management
Inbound Materials Logistics Strategic Sourcing Operational Procurement
Warehousing and Storage (S2) Source of Supply Management (S28, S2) Purchase Order Processing (S2, S29)
Cross Docking (S2) Analyzing Spend (S28) Invoicing (S2, S28)
Inbound Processing and Receipt Confirmation (S18, Supplier Collaboration (S29) Conducting Live Auctions (S28)
S2)
Supply Network Collaboration (S29) Supplier Managed Inventory (S29)
Quality Assurance and Control (S2)
Managing Bidding Events (S28) Inbound Processing and Receipt Confirmation (S2)
Supply Network Inventory (S29)
Negotiating Contracts (S28) Release Processing (S2, S29)
Processing Contracts and Sourcing Rules (S28, S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 8
After Sales Support
Suppliers & Product Design Marketing & Sales Order Management Supply Chain Manufacturing and Logistics and Service Customers &
Partners and Quality Management Assembly Distribution Management Channels
After Sales Support
Customer Service Management Service Execution Service Parts Management
Strategic Service Planning (S14) In-House Repair Processing (S2, S14) Strategic SC Design (S15)
Service Contract Processing (S2, S14) Service Order Processing (S2) Parts Demand Planning (S27)
Installed Base Processing (S14, S2) Warranty Management (S2) Parts Distribution Planning (S2, S15)
Product and Warranty Registration (S14) Billing (S2) Parts Inventory Planning (S27)
Complaints Processing (S14, S2) Service Employee Resource Planning Parts Monitoring (S27, S15, S29)
Customer Service & Support (S14) Parts Supply Planning (S27)
Self-Service Support through FAQ and Solution
Search (S14)
Returns Processing (S14, S2)
Service Support Analysis (S14, S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 9
Enterprise Management & Support
Analytics
Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics
Legal and Management Consolidation Financial and Management Reporting Sales Planning (S2) Workforce Planning (S2)
(S2) (S2)
Procurement Analytics (S2) Workforce Cost Planning & Simulation
Balanced Scorecard (S2) Financial Planning, Budgeting and (S2)
Forecasting (S2) Inventory and Warehouse Management
Risk Management (S2) Analytics (S2) Workforce Benchmarking (S2)
Profitability Analytics (S2)
Management Cockpit (S2) Manufacturing Analytics (S2) Workforce Process Analytics &
Product and Service Cost Analytics Measurement (S2)
Value-Based Management (S2) (S2) Transportation Analytics (S2)
Talent Management Analytics &
Strategic Planning (S2) Overhead Cost and ABC/M Analytics Sales Analytics (S2) Measurement (S2)
Financial Statement Planning (S2) (S2) Customer Service Analytics (S2) Strategic Alignment (S2)
Payment Behavior Analytics (S2)
Internal Investment Planning (S2) Program and Project Management
Working Capital and Cash Flow Analytics (S2)
Corporate Investment Management
Management (S2) Quality Management Analytics (S2)
Asset Analytics & Performance
Optimization (S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 10
Enterprise Management & Support
Financials
Financial Supply Chain Management Financial Accounting Management Accounting Corporate Governance
Credit Management (S5, S2) General Ledger (S2) Profit Center Accounting (S2) Audit Information System (S2)
Electronic Bill Presentment and Accounts Receivable (S2) Cost Center and Internal Order Management of Internal Controls (S2)
Payment (S5, S2) Accounting (S2)
Accounts Payable (S2) Risk Management (S2)
Collections Management (S5, S2) Project Accounting (S2)
Contract Accounts Receivable and Whistle Blower Complaints (S2)
Dispute Management (S5, S2) Payable Investment Management (S2)
Segregation of Duties (S13)
In-house Cash (S2, S6) Fixed Assets Accounting (S2) Product Cost Accounting (S2)
Cash and Liquidity Management (S2, Bank Accounting (S2) Profitability Accounting (S2)
S20)
Cash Journal Accounting (S2) Transfer Pricing (S2)
Treasury and Risk Management (S2,
S6) Inventory Accounting (S2)
Bank Relationship Management Tax Accounting (S2)
Accrual Accounting (S2)
Local Close (S2)
Financial Statements (S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 11
Enterprise Management & Support
Human Capital Management
Talent Management Workforce Process Management Workforce Deployment
Recruiting Employee Administration (S2) Project Resource Planning (S2, S31, S23)
Career Management (S2) Organizational Management (S2) Resource and Program Management (S35, S2, S23,
S31)
Succession Management (S2) Global Employee Management (S2)
Call Center Staffing (S2, S31, S23)
Enterprise Learning (S2) Benefits Management (S2)
Retail Scheduling (S2, S23, S31)
Employee Performance Management (S2) Time and Attendance (S2)
Compensation Management (S2) Payroll and Legal Reporting (S2)
HR Processes & Forms (S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 12
Enterprise Management & Support
Corporate Services
Incentive and Commission
Travel Management Environment, Health and Safety Real Estate Management
Management
Travel Request and Pre-trip approval Product Safety (S4, S2) Incentive Business Configuration (S2) Property Acquisition and Disposal (S2,
(S2) S8)
Hazardous Substance Management Incentive Plan Maintenance (S2)
Travel Planning - Online Booking (S2) (S4, S2) Portfolio Management (S2, S8)
Incentive Processing (S2)
Travel and Expense Management (S2) Dangerous Goods Management (S4,
S2) Property Management (S2, S8)
Global Travel Policy Compliance (S2)
Waste Management (S4, S2) Technical Management (S2, S8, S3,
Travel and Expense Analytics (S2)
Industrial Hygiene and Safety (S4, S2) S4)
Support Processes (S2, S8, S5, S6)
Occupational Health (S4, S2)
Emissions Management (S33, S2)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 13
Enterprise Management & Support
Operations Support
Life-Cycle Data Project and Portfolio Enterprise Asset Indirect Global Trade Global Trade
Quality Management
Management Management Management Procurement Services Management
Document Project Planning Quality Engineering Investment Planning Requisitioning (S2) Import - Compliance Trading Contract
Management (S2) (S2) (S2) & Design (S2) Management (S17) Management (S7)
Purchase Order
Product Structure Resource and Time Quality Assurance / Procurement & Management (S2) Import - Customs Expense
Management (S2) Management (S2) Control (S2) Construction (S2) Management (S18) Management (S7)
Receiving (S2)
Recipe Management Project Execution Quality Improvement Maintenance & Trade Preference Trading Execution
(S2) (S2) (S2) Operations (S26, Financial Settlement Processing (S19) Management (S7)
S11, S10, S22, S12, (S2)
Specification Project Accounting Audit Management Export - Compliance Position
Management (S2) (S2) (S2) S21, S16, S9, S30) Management (S17) Management (S7)
Change and Prototyping and Decommission & Export - Customs Risk Management
Configuration Ramp-Up (S2) Disposal (S2) Management (S18) (S7, S2)
Management (S2) Development Export - Restitution
Collaboration (S2) Handling (S19)
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 14
Business Objectives
Scenario: Business Objectives:
Customer Program Management Improving Customer Service
• Provide a single face to the customer
• Personalized customer interaction
• Reduce order lead-time
Improving Regulatory Compliance
• Streamline global supply chain by faster movements of goods across borders
Increasing Revenue
• Enable cross-sell/up-sell capability
• Develop service offerings
Customer Service Management Improving Customer Service
• Improve forecast accuracy
• Better service levels
Increasing Revenue
• Improve customer retention and loyalty
• Provide competitive service offerings
Demand and Supply Planning Improving Customer Service
• Improve forecast accuracy
• Collaborate with business partners
• Reduce late orders
Increasing Revenue
• Improve order fill rate
Managing Fixed Assets & Resources
• Improve return-on-investment (ROI) of fixed assets
SAP AG 2005 15
Business Objectives
Scenario: Business Objectives:
Distributed Manufacturing Improving Customer Service
• Better service levels
Increase Speed & Efficiency
• Collaborate with business partners
Increasing Revenue
• Reduce time-to-market & volume
Lowering Working Capital
• Improve capacity utilization
• Visibility to vendor/supplier inventory
• Shorten order-to-cash cycle
• Reduce material and component obsolescence
Managing Fixed Assets & Resources
• Reduce down-time
• Optimize capital equipment and asset utilization
• Improve return-on-investment (ROI) of fixed assets
Inbound Materials Logistics Lowering Working Capital
• Lower cost procured goods and services
• Lower work-in-process inventory
Reducing Operating Costs & Increasing Efficiency
• Reduce inventory levels
SAP AG 2005 16
Business Objectives
Scenario: Business Objectives:
Lean and Six Sigma/Quality Management Improving Customer Service
• Improve forecast accuracy
Increase Speed & Efficiency
• Eliminate repetitive redundant processes; focus on value-adding activities
Lowering Working Capital
• Improve capacity utilization
• Reduce material and component obsolescence
• Lower work-in-process inventory
Managing Fixed Assets & Resources
• Reduce down-time
• Optimize capital equipment and asset utilization
• Improve return-on-investment (ROI) of fixed assets
Operational Procurement Improving Customer Service
• Reduce late orders
Lowering Working Capital
• Increase inventory turns
• Lower cost procured goods and services
Reducing Operating Costs & Increasing Efficiency
• Reduce transaction costs
• Reduce inventory levels
SAP AG 2005 17
Business Objectives
Scenario: Business Objectives:
Order Fulfillment and Logistics Improving Customer Service
• Reduce late orders
• Increase multi-channel delivery of services
Improving Regulatory Compliance
• Reduce risks of fines and penalties
Managing Fixed Assets & Resources
• Improve physical inventory process
Reducing Operating Costs & Increasing Efficiency
• Lower logistics costs
Product Development Improving Regulatory Compliance
• Improve auditability of information and actions
Improving Service Delivery
• Collaborate with business partners
Increasing Revenue
• Reduce time-to-market & volume
• Develop new markets
Reducing Operating Costs & Increasing Efficiency
• Reduce administration, improve business processes
• Accelerate development cycle
SAP AG 2005 18
Business Objectives
Scenario: Business Objectives:
Product Launch and Lifecycle Increase Speed & Efficiency
Management • Increase volume of new products / designs with existing staff
• Reduce time-to-market & volume
• Speed innovative products / designs to market
Increasing Revenue
• Extend market share
Quotation and Contract Management Improving Customer Service
• Better service levels
Increasing Revenue
• Improve order fill rate
• Improve customer retention and loyalty
• Improve RFQ/RFP processes
Reducing Operating Costs & Increasing Efficiency
• Reduce order processing costs
Sales Management Improving Customer Service
• Improve forecast accuracy
Increasing Revenue
• Improve retention of sales personnel
• Efficient sales planning and management
• Maximize profitability by customer
Reducing Operating Costs & Increasing Efficiency
• Reduce administration, improve business processes
SAP AG 2005 19
Business Objectives
Scenario: Business Objectives:
Service Execution Improving Customer Service
• Better service levels
Improving Service Delivery
• Reduce administration, improve business processes
Increasing Revenue
• Develop service offerings
Managing Fixed Assets & Resources
• Improve resource tracking, availability and uptime
Reducing Operating Costs & Increasing Efficiency
• Reduce cost of services
Service Parts Management Improving Customer Service
• Better service levels
Increasing Revenue
• Improve order fill rate
Lowering Working Capital
• Fewer returns, more efficient process
Managing Fixed Assets & Resources
• Reduce lifecycle costs
Reducing Operating Costs & Increasing Efficiency
• Reduced service parts inventory levels across the service parts network
SAP AG 2005 20
Business Objectives
Scenario: Business Objectives:
Strategic Sourcing Improving Customer Service
• Reduce late orders
Lowering Working Capital
• Increase inventory turns
• Lower cost procured goods and services
Reducing Operating Costs & Increasing Efficiency
• Reduce transaction costs
• Reduce inventory levels
SAP AG 2005 21
Key Performance Indicators
Scenario: Key Performance Indicators:
Customer Program Management • Customer Retention: Age
• Customer Satisfaction Index
• Operating Revenue Margin
• Perfect Order Fulfillment
Customer Service Management • Returns
• Percentage of Warranty Requests
• Percentage of Escalations
• Percentage of Customer Complaints
• Warranty and returns
Demand and Supply Planning • Detailed Schedule Creation Time
• Forecast Accuracy
• Inventory Days of Supply
• Inventory Turnover
Distributed Manufacturing • Tooling Costs
• Supplier on time Delivery Performance
• Scrap
• Schedule achievement
• Raw Material & WIP Inventory Days of Supply
• Production Lead Time
• Percentage of suppliers getting shared forecasts (Supplier Collaboration)
• Make cycle time
• Capacity Utilization
SAP AG 2005 22
Key Performance Indicators
Scenario: Key Performance Indicators:
Inbound Materials Logistics • Inventory accuracy
• Inventory Turnover
• Inventory Volume
Lean and Six Sigma/Quality Management • Order Entry Complete to Start Manufacture Time
• Production Cycle Time
• Production Execution Time
• Productivity
• Tooling Costs
• Yield
• Capacity Utilization
• Make cycle time
• Production Lead Time
• Scrap
• Raw Material & WIP Inventory Days of Supply
Operational Procurement • Inbound Freight and Duties
• Number of Supply Sources
• Supplier Service Level
• Supplier Fill Rate
SAP AG 2005 23
Key Performance Indicators
Scenario: Key Performance Indicators:
Order Fulfillment and Logistics • Number of Orders not delivered complete
• Delivery Performance to Scheduled Commit Date
• % of Faultless Installations
• Delivery Date Accuracy
• Field Finished Goods Inventory
• Finished Goods Inventory Days of Supply
• Finished Goods Inventory Turnover
• Material Stock shortfalls
• Order Fulfillment Costs
• Order Fulfillment Lead Times
Product Development • Returns
• Return Rate
• Bill of Material Data Accuracy
• End of Life Inventory
• Engineering Change Order Time
• New Product Release Phase In, and Maintenance costs
• Number of ECOs
• Warranty costs
• Cost Per Quote
• Cycle Time: Inquiry to Contract
Product Launch and Lifecycle • Return Rate
Management • Engineer Change Order (ECO) costs
• Product & Process Data Accuracy
• Time to Market
SAP AG 2005 24
Key Performance Indicators
Scenario: Key Performance Indicators:
Quotation and Contract Management • Order Fulfillment and Installation Lead Times
• Contract, Program and Channel Management Costs
• Cost Per Quote
• Order Entry
• Order Entry Complete to Start Manufacture Time
• Sales Cycle Time (Orders)
Sales Management • Customer Satisfaction Index
• Contact Efficiency
• Cycle Time: Inquiry to Contract
• Win/lost Ratio
• Salesperson's Time Spent Selling (Percentage)
Service Execution • Percentage of Service Requests
• Percentage of Breakdowns
• Fill Rates
• Field Service Parts Obsolescence
Service Parts Management • Percentage of Service Requests
• Number of Service Locations
• Percent of parts delivered to point of use
Strategic Sourcing • Inbound Freight and Duties
• Number of Supply Sources
• Supplier Service Level
• Supplier Fill Rate
SAP AG 2005 25
Solution Map Product Table
Key Description
S1 Available preconfigured scenarios in SAP Best Practices for High Tech - EMS
S2 mySAP ERP
S3 mySAP ERP: Sales/Service Order Processing
S4 mySAP ERP: SAP Environment, Health and Safety
S5 mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.
S6 mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash
S7 mySAP ERP: SAP Global Trade Management
S8 mySAP ERP: SAP Real Estate Management
S9 SAP Advanced Manufacturing for Oil & Gas
S10 SAP Advanced Manufacturing Planning & Execution for High Tech
S11 SAP Advanced Manufacturing Planning and Execution for Chemicals
S12 SAP Advanced Manufacturing Planning and Execution for Mill Products
S13 SAP Compliance Calibrator by Virsa
S14 SAP Customer Service & Support for High Tech
S15 SAP Demand and Supply Planning for High Tech
S16 SAP Extended Asset Logistics for Oil & Gas
S17 SAP Global Trade Services: SAP Compliance Management
S18 SAP Global Trade Services: SAP Customs Management
S19 SAP Global Trade Services: SAP Risk Management
S20 SAP NetWeaver Business Intelligence
S21 SAP Operations Management for Mining
S22 SAP Product Quality for Life Sciences
SAP AG 2005 26
Solution Map Product Table
Key Description
S23 SAP Resource Management for Professional Services
S24 SAP Sales & Marketing Management for High Tech
S25 SAP Sales Execution for High Tech
S26 SAP Sequenced Manufacturing for Automotive
S27 SAP Service Parts Planning for High Tech
S28 SAP Supplier Relationship Management for High Tech
S29 SAP Supply Chain Collaboration for High Tech
S30 SAP Technical Asset Management for Utilities
S31 SAP Workforce Deployment for Retail and Wholesale Distribution
S32 SAP xApp Cost and Quotation Management
S33 SAP xApp Emissions Management by Technidata
S34 SAP xApp Manufacturing Integration and Intelligence (SAP xMII)
S35 SAP xApp Resource & Portfolio Management
SAP AG 2005 27
Solution Map Partner Interface Table
Key Description
P1 Brooks Automation - Brooks Software Integration Gateway
P2 Price and Margin Management by Vendavo
P3 SAP Solution for Environmental Product Compliance by Technidata
P4 Visiprise Corporation - Visiprise Manufacturing (MES)
SAP AG 2005 28
