Temporary Staffing Services RFP - Questions and Responses from the

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Temporary Staffing Services RFP - Questions and Responses from the Powered By Docstoc
					                                          University of California

                    Temporary Staffing Services RFP #UCO/TemporaryStaffing/2008

                                               Addendum #3

                 Questions and Responses from the Bidder’s Requests for Clarification

                                              March 31. 2008

Urgent: For the period of Wednesday, April 2nd, 2008 through Monday, April 13th, 2008 do not e-mail, leave a
voicemail message or send any information to Pat Cheney regarding this RFP. All information should be
directly forwarded to Lesley Clark ( or (510) 987-0472).

Please note the following:

            The responses to the questions regarding the RFP are in no particular order

            Responses are formatted to reflect the RFP major categories

            Any questions that do not fit into one of the specific RFP categories or are more about the RFP
             process are at the end of this document

            If you do not see your specific question here (remember that it may have been posed by more
             than one person so the wording might be slightly different) please contact Lesley Clark.

            As this document is being published later than expected, any addenda resulting from these
             responses for clarification will be posted no later than Monday, April 7th, 2008.

            Please note that the due date for the proposal responses was changed last week to Friday,
             April 18, 2008 at 4:00pm. This change is reflected in the updated copy of the RFP, that was
             posted on Thursday, March 27th, 2008 on our website:

            Continue to check the website daily for additional updates or documents.

            There seems to be some confusion around the definitions of UC and UCOP. UC is used
             to refer to the entire University of California Systems which includes all locations as
             outlined in Section 1. General Information. UCOP is the University of California’s Office
             of the President which serves the President of our organization in support of our
             campuses, medical centers, and National Laboratories. UCOP is located in numerous
             offices throughout the State of California and Washington D.C., however most offices are
             in Oakland, California and Berkeley, California.

Section I/General Information:

1) There seems to be a discrepancy on the order for our RFP presentation. There is one outline on page 7
(Section I paragraph J, 1-9) and another with all of the questions beginning on page 13 (Section III Supplier
Capability). Please clarify which order you would like our RFP presented. It was recommended during the
Pre-Bid Conference to order the sections of bid response as listed in Section I. J. 1-9 and to also
include with your response a copy of the RFP Sections III and IV with your responses directly under
the questions (preferably in a different color for ease of reading) to ensure answers to questions are
not inadvertently left out any questions. For all statements, respond with an “I agree” or “I don’t
agree,” so that you can ensure that you have responded in full. It is better to duplicate an answer both
in the suggested bid response format and in response to a question that run the risk of leaving a
question unanswered or a statement not responded to.
2) What is the length of time for the contract? This information can be found in Section I.N. and I.O.

3) We clearly heard that you want us to respond according to your document. Is it acceptable to submit a
separate word document that follows exactly your proposal format guidelines (Section J) versus adding our
information into your RFP document utilizing a different font color? Yes. It is acceptable to do it either way
but ensure that you respond to every question or statement. The way that we proposed makes it
easier for team members who will be reading multiple proposals.

4) Will the selected supplier be expected to manage to your 25% small business and 3% disabled goal overall
or for each site? The selected supplier(s) will be our partners and we will work together to achieve
continuous improvement towards meeting our Small Business goals. Selected UC locations may have
location-specific goals that they must meet and therefore they may have expectations that everyone
will work together to improve our Small Business utilization. This would be negotiated on a case-by-
case basis with each location during the contract implementation phase.

5) Have the national labs (LANL, LLNL, LBNL) been designated as a government set aside (must be awarded
to a 51% owned small/diverse business)? The National Laboratories (of which only LBNL is participating
at this point, although the other two National Laboratories may elect to use the contract(s) resulting
from this RFP process) do have a DOE (United Stated Department of Energy) requirement to move
towards Small Businesses to achieve fifty (50%) percent Small Business utilization. Given that the
National Laboratories often have to purchase high dollar value scientific equipment they have
generally elected to meet their Small Business requirements through all other commodities and

6) Are your goals listed in Section 1:C. Objectives of equal importance? How would you prioritize the list? All
of these stated objectives are of high importance to the University of California.

7) Are bidders required to complete and return Attachment 5, Exhibit C? Yes. As stated in Section I. I. 1.,
bullet #6. your proposal could be subject to being deemed as either non-responsive (with the
University of California reserving the right to disqualify the Bidder due to non-responsiveness) or
having the Bid Evaluation score lowered for non-response to specific documents

8) To gain clarification, what are all of the components that will need to be returned to you in order to provide a
complete response? All attachments are considered to be incorporates as part of this bid as stated in
Section I. V. of the RFP. You should return the following:

   1. Your proposal
   2. A Cover Letter signed by a company officer authorized to commit your organization to the
      Terms and Conditions outlined in your proposal (original to Lesley and copies to team
   3. A complete copy of our RFP document RFP # UCOP/TemporaryStaffing/2008
   4. Attachment #1
   5. Attachments #2 and #2A
   6. Attachment #3 (signed original to Lesley and copies to team members)
   7. Attachment #4 (signed original to Lesley and copies to team members)
   8. Attachment #5 (signed, original to Lesley and copies to team members)
   9. Attachment #6 (complete ALL TABS (6) WITHOUT ALTERING THE TEMPLATE
   10. Attachment #7 (complete ALL TABS (6) WITHOUT ATTERING THE TEMPLATE)
   11. For alternate pricing proposals attach a separate copy of both templates with the alternate
       proposal pricing (complete one of each attachment for each alternate proposal, business model
       and UC location)
   12. Attachment #11
   13. Attachment #12 completed and signed (original to Lesley and copies to team members)
   14. Attachment #17 completed and signed by an authorized company officer and attached in a
       visible location (original to Lesley and copies to team members)

9) For the response format it says a copy of the entire RFP must be returned with the bid. Are you asking for a
complete copy in addition to the response we provide? Or would you like us to incorporate the Proposal
Guidelines in section J 1-9 into the RFP and have al questions answered throughout the RFP. Basically I am
looking for clarification on how to format the response. Submit a copy of the entire RFP with your proposal
with no markings or responses on it. This is done to ensure that you realize that the RFP is
incorporated in as part of your proposal. If you want to respond to questions and statements in the
RFP format as recommended above, please cut and paste the sections you have responded to in the
appropriate section of your proposal format as describe in Section I.J. 1-9.

10) Are you requiring a copy of Insurance Certificate with appropriate amounts meeting University
requirements? If so where would you like that presented in the response? Refer to Section I. U. Insurance
Requirements in the RFP. As stated in this section the certificate must be submitted to UC prior to the
commencement of services based upon an award on contract. It should not be submitted as part of the
bid response.

11) On page 8, question 1, letter i, what do you mean by “marketing support”? What do you want to know, how
we will let each campus know that we are there to assist them? In this section of the RFP we are giving
you the information regarding the evaluation criteria and it does not require a specific response from
you. In Section III.E. we ask you to describe your company’s commitment to marketing our contract in
a non-mandated environment. This can be discussed in this section or mentioned in the
Implementation section of your response. For contract awardee(s) marketing is discussed location-by-
location and centrally during the Implementation Phase of the contract(s).

12) I would like some clarification on Submitting and deadlines. In the instructions of the RFP it says 2
packages go to Lesley: 1 package will contain the bid response without pricing and the second package must
contain all pricing and financial information. At the pre-bid conference we were told to only send a hardcopy
and CD of the bid response to Lesley without any pricing and financial info. Neil is the only individual to
receive the Pricing and Financial Information in a hardcopy, CD and email. Can you please clarify this so the
correct individuals receive the correct responses?

To review these instructions:

    The original and all copies of the bids due to Lesley Clark and the team members not later than
     Friday, April 18, 2008 at 4:00pm at all designated UC/CSU locations.
    Originals
         o Lesley Clark is to receive one package containing:
                The original proposal
                The original of Attachment #17
                Originals of all attachments requiring signatures (as outlined in #8 above)
                Originals of all other attachments (as outlined in #8 above, EXCEPT FOR PRICING
                    AND FINANCIAL INFORMATION)

                      A CD of the original proposal and all submitted attachments, EXCEPT FOR
           o   Neil Kronenthal is to receive one package containing:
                   The originals of Attachments #6 and #7
                   All original copies of financial information related to the required financial
                      documents as outlined in Section I. I. 1.of the RFP.
                   Neil is also to receive an e-mail from each Bidder with Attachments #6 and #7 (in
                      Excel) plus all financial documents (scanned) sent to
                      not later than the deadline referenced above.

    Copies
       o One copy of the original bid document with copies of required attachments EXCEPT FOR
           PRICING AND FINANCIAL INFORMATION must go to each of the commodity team
           members listed on attachment #14. PLEASE NOTE THAT A REVISED COPY OF
           BUSINESS ON TUESDAY, APRIL, 8, 2008.
       o Copy of Attachment #17
       o Please review Attachment #14 for information regarding requested format (hard copy vs.
           CD) and delivery address information for all team members.

13) With the commodity team members are all of there hardcopies or CD‟s due by 4:00pm on Friday April
11th? If one team member does not receive their copy by that time are we disqualified? Please note that per
the revised copy of the RFP (dated 3/27/08 and posted on our site: the new due date for the bid response is Friday,
April 18, 2008 at 4:00pm. The original and all copies of the proposals must be at their location by this
deadline. All team members must receive their copies by 4:00pm on April 18, 2008.

14) In Section I General Information, C. Objectives (bullet 3), can you please clarify what is meant here by
standard/titles descriptions “reflective of current technologies/needs”? Our goal is to secure quality talent using:
Standard titles/descriptions reflective of current technologies/needs. Standard titles references the fact that
as a University we are moving towards making the skills necessary and requirements for all of our job
titles and descriptions more standardized and in line with current technologies (skills in these areas)
and current needs (consistent with what is out there now and mindful of emerging trends at the
University of California and in the workforce marketplace) (e.g. does the University really use the
“Secretary” title that much as opposed to the “Assistant” title, what are emerging needs in the areas of
temporary help needed in research labs, etc…).

15) In Section I General Information, H. Instructions for Submitting Proposal: It is our understanding both from
the Conference Call and Attachment #14 that Lesley Clark is to receive two copies but they are NOT to include
pricing. The first paragraph below (highlighted) seems to state the second package of the original bid – sent
Attention: Lesley Clark is to contain “all pricing”. Can you please clarify? One signed original bid must be
received by the University of California‟s Systemwide Strategic Sourcing Department no later than 4:00pm
(Pacific Daylight Savings Time), Friday, April 11, 2008 attention: Lesley Clark. The original bid must be divided
into two packages. The first package must have the bid response without pricing and the second package
must contain all pricing and financial information for your company. Both packages must include a CD with a
copy of all enclosed documents on it, keeping the bid response and all financial information separate.

Bidders must submit their proposals in compliance with the following instructions:

Original proposal must be complete and include all requirements as stated in the RFP and specified in this
Paragraph I (1 – 9, excluding pricing and other financial documents). Pricing must be sent in a separate
package and clearly labeled, “Pricing and Financial Information” and sent to UCOP only. All pricing templates
(Attachments 6&7 must be sent electronically to

Please see the response to Question #12 above.

16) Regarding Cal State System Eligibility:

              Can we get details on the scope of the Cal State utilization such as by geo, skill set, volume?
               These details are not available. In addition to there being no stated “promise” of a
               specific dollar volume of business from UC (refer to Section II.A.), there is also no
               specific commitment of dollar volume of business from CSU.
              Can you please confirm patronage and other incentives apply?
               This would be negotiated with and included in any contract(s) that are executed with the
               California State University. CSU and UC are separate entities under the California State
               Constitution and are not linked operationally or fiscally, You must contract separately
               with CSU regarding all terms and conditions.
              Is the Cal State System currently taking advantage of the UC system pricing?
               Yes, in many commodities. As stated in the RFP document, Section I.Y., through an
               agreement with the CHEC (California Higher Education Consortium) the collaboration
               between the two University Systems has been in place since 1998.
              RFP notes that each campus is a legal entity. Can you please clarify individual campuses will
               have their own addendum under a Master Agreement for services provided. Please provide
               details of the how the contracts will be established if this is not the case.
               The University of California and California State University are separate legal entities.
               Two of the National Laboratories (Lawrence Livermore National Laboratory/LLNL, LLC
               and Los Alamos National Laboratory/LANL, LLC) are now separate legal entities from the
               University of California although UC is in partnership with both organizations. The
               University of California’s other locations (10 campuses, 5 medical centers, UCOP, and
               Lawrence Berkeley National Laboratory (LBNL) are all part of the University of California
               and will be covered by any agreement(s) resulting from this RFP process. This RFP
               covers all the business model options that exist at the locations mentioned above, so
               there should be minimal needs for any amendment (not addenda) to the original
               contract(s). Only if a unique situation shouls arise at any of our locations that is not
               addressed specifically in the original contract would there be a need for this additional

17) The RFP states under Section I. Bidder Qualifications that one of the criteria used to evaluate the proposal
includes “Qualified Small Businesses”. Can you please define what a Qualified Small Business is at it pertains
to the RFP?

A “Qualified Small Business” is a small business that meets the California State defined criteria.
Please go to the State of California Small Business Criteria page to review these requirements: . Please note that State of California agencies must follow
the laws resulting from Proposition 209. While we (UC) recognize minority, women-owned businesses,
HUB Zone, and Socially and Economically Disadvantaged businesses as small businesses we cannot
give any extra recognition or bidding preference for these categories. These businesses must follow
the State of California guidelines in terms of the number of employees and revenue to be counted as a
Qualified Small Business. However, in being consistent with the State of California Small Business
guidelines, Disabled Veteran Enterprise Businesses are recognized. The University of California is
separate from the California State University System and the State of California which are required
under the State’s Public Contract Code to give Small Businesses a specific percentage bidder’s
preference. This is not a University of California requirement. For the purposes of the bid process for
this RFP # UCOP/TemporaryStaffing/2008, quality points (See RFP Section I. K. for an explanation of
the evaluation process) will be assigned for Qualified Small Businesses.

18) On attachment #17 which is due 4/2, it says return along w/ the proposal. Is the proposal on the website
where we sign and attach or do we put a letter of proposal together? Attachment #17 must be returned with
the original bid response going to Lesley Clark on Friday, April 18, 2008 (please note revised date).
Copies of Attachment #17 must be attached to each package going out with copies or CD’s of the
proposal so that the recipient can identify the packages as a bid response.

19) On the updated RFP outline that was posted to the site, it states the due date for the Intent to Bid is April
4th but on the Addendum #2 posted online “Date Extension Letter”, it states the “The date to complete
Attachment #17 (Which is the proposal cover sheet) has been changed to Wednesday, April 2, 2008 at 5:00pm
PDT.”. Did you mean Attachment #16 (the Intent to bid document) and if you did, is the due date April 2nd or
April 4th?

The correct dates are as follows:

    The final date to turn in Attachment #16/Intent to Bid is Friday, April 4th, 2008 at 5:00pm. Return
     to Lesley Clark ( or fax to Lesley’s attention (510) 839-0856.

    Attachment #17 is the Proposal Cover Sheet and should be returned with the original and with
     the copies of the proposals in accordance with the instructions listed above in question #18.

    The deadline to post any necessary Addenda to the RFP document is Monday, April 7th, 2008.

All documents posted on our site, will be updated to
reflect this clarification.

Section II/Facts:

1) If known, please estimate total hours between administrative/accounting vs. light industrial/trades. The
University of California does not have data to this level. This is in part due to our complex and very
decentralized method of collecting data at each location and due to the fact that what we found in our
research was that many light industrial positions were being hired into senior clerk positions to
compensate for salary inequity and to give the temporary staff person a higher rate of pay.

2) Can you provide us UC spend or usage hours by skill set (Administrative, Food Service, Accounting, Light
Industrial) and by location? As mentioned above, we don’t have data at this level.

3) Please describe, in more detail, the difference between the (1) De-Centralized and (2) Supplemental
Staffing Program options. The De-Centralized Program business model is one where individuals and
individual departments generally go on-line or call the agency directly to place orders. Sometimes they
may involve either Purchasing or Human Resources, but more often than not they place their orders
independent of others. The Supplemental Staffing Program business model for the purposes of this
RFP is where an in-house on-site service exists for campus use. This service is coordinated through
Human Resources and is a temporary staffing pool consisting of UC-owned employees. In this
business model the campus would only use agency help if 1) they did not have the specific skill set in
their temporary help pool, 2) they encounter a time of very high need and requested additional staffing
support from an agency, or 3) they are staffing a very specific event and need to hire to that need. In
these environments most of the time, all requests for outside help will go through the manager or staff
responsible for the temporary staffing pool in Human Resources (in some cases possibly Purchasing).

3) Will you be providing organizations that are bidding on this opportunity with job descriptions for positions?
Please see Attachment #8 on our site, .

4) Can UCOP provide us with the spending for temporary staffing under this contract over the prior year(s)
even if it is a ballpark number? We provided you all of the information that we have. We chose to
express it in hour usage instead of dollar volume because rates and mark-up vary by location and over
the year’s market rates increase so a consistent comparison is not available.

5) 1,100,000 hours were presented as a current estimate of usage in the solicitation. We understand that
1,100,000 hours is provided only as an estimate, but is 1,100,000 the number of hours that have been
previously solicited for this requirement? The last RFP process for temporary staffing was conducted by
one of our largest campus locations and the information that went out at that time was not an accurate
estimate. The hour usage was overstated. The hour usage that we derived was from a combination of
usage from several locations, projections from others and adjusted for the lower usage for locations
with in-house temporary pools. However it should be noted that UCSD does have an in-house
temporary pool and yet they do utilize agencies to help cover auxiliary needs and specialized
positions. Other locations that have in-house pools generally have lower usage.

6) Current UC estimates of usage are provided on page 12. Can you provide more detail on the usage by
job/position? See comments above.

7) What specific training will you provide that is unique to UCOP? I am assuming that you mean UC in this
question. I am not completely sure what you mean with regard to training. We do expect the contract
awardee(s) to provide all employee training for candidates that you place in jobs at all of our locations.
The University has asked for an hours allowance for on-the-job training to ensure that dependent upon
the length of the assignment, temporary employees are given time at the job site to be given the
necessary orientation into the job setting and receive training from UC departmental personnel on
training for specific duties required by the job assignment.

8) Please define small business. Are you using the US Small Business Administration guidelines? We use
both the State of California definitions and the SBA definitions. We utilize the State of California
definitions when it comes to categories where we are allowed, by State Law to recognize and assign a
bid preference. This would be general Small Business categories (not defined by race, cultural
background, or gender) and the Disabled Veteran Business Enterprises of which they are several
categories. Please refer to the State Small Business page for further descriptions: . For business reporting purposes we utilize the
descriptions on the Small Business Administration’s site:

9) Since UC contract information is public, how do we access information regarding contracts with current
staffing companies? Please see the response to Question #54 in Addendum #1 which is posted on our

Section III/Supplier Capability:

1) Is conducting background checks on food and beverage category employees required? This would be up
to the individual UC location, but most positions would not require a background check. If a position
required cash handling then the check would be required.

2) Section D, question 1 asks the vendor to absorb all UC needs and requirements. Are you referring to a MSP
solution? Can you provide more detail as to the expectations of UC's needs and requirements that would need
to be absorbed? In this RFP we asked only that you state whether you offer MSP services and to
describe them, either your own or if you offer them through another business partner. MSP services
are not included in the scope of this RFP # UCOP/TemporaryStaffing/2008. The University’s need for
these types of services, if determined to be significant would be solicited through a separate RFP
process. In terms of other expenses that we ask the supplier to absorb the question refers to the items
specified with regard to service, training, technology, account support, reporting, etc… as outlined in
the requirements and statements in the RFP document.

3) Section D, Question 23. Does the term "temporary employee" refer to all job titles within this RFP or a
particular section, i.e. administrative and clerical? I am assuming that you mean question #24 and yes,
“temporary employee” refers to all job titles in this RFP. You may add information about other job
titles that your company all fills as extra information if you would like, but this is not a requirement.

4) If so, is the required response time still relevant or does it differ depending on position/skill set? The
response time is the same regardless of the position.

5) If we intend to just respond to the Finance and Accounting portion of the RFP, what are the expectations
surrounding our Technology Capability? More specifically, would the same online ordering system be utilized
for Finance and Accounting and Admin/Clerical? On-line ordering is desired due to the high volume of
requests from UC. If you do not have an electronic ordering system and only want to respond to one
category of positions, please state what type of ordering system that you have in place to expedite
orders and respond to the University of California’s needs in an effective and efficient manner. Your
proposal will be evaluated by the team based upon a comparison of UC’s needs to your response.

6) Section B, question H. What type of role would UC like to have in selecting vendor account management for
each location? I believe that you are referring to question G? If so, it is the University of California’s
goal to have the best level of account management from each of its suppliers, dependent on the type
of service or products. The University of California wants to ensure that the best person for this role is
someone who is responsive to the University’s needs, is attentive to and pro-active with UC
customers, resolves customer service issues with an appropriate sense of urgency and is attentive to
contract and reporting issues. Additionally the University would like to be given assurance that if the
account management relationship was not working for the betterment of serving UC that other
alternatives would be pursued.

7) How much lead time has historically been given to Vendors to fill positions? Usually 24 hours for most
positions and 36-38 hours for specialty positions or placements.
8) What is the interview process for Finance and Accounting positions? Depending upon the level of the
requested position, most hiring managers will want to interview. If the hiring manager is in Human
Resources then an interview with the hiring manager or supervisor will be necessary.

9) Is there manager contact allowed or do all positions go through a VMS Solution? Each UC location varies
from either phone-in/fax-in orders to a VMS solution. As stated above, the VMS Solution is not part of
this RFP process.

10) How heavily weighed is the ability to have an on-site presence? It is a factor in that customer service
issue resolution and marketing of the contract(s) are shared responsibilities between the contract
awardee(s), Strategic Sourcing/Purchasing and Human Resources and Benefits. There is not an on-
site presence required at all times but the account manager would need to assess and work in
partnership with the Contract Manager at the site to determine the appropriate amount of time
necessary to devote to the specific UC location. In terms of Option #3 in Section IV of this RFP, at the
current location where this Agency Managed Staffing Program is in place, the agency is actually
located off-campus in the community.

11) Can you please rephrase question 23, “Does your company offer temporary recruitment services and if so,
provide a description of bidder‟s company recruits its temporary staff?” Please describe in this section what
your company does to recruit employees and that if UC had the need, would you offer to perform
temporary recruitment services for us.

12) Question number 4 under Company Profile is repeated in Bidder‟s Service Capability, Question 13. Would
you like for us to duplicate our response as well?” Yes, please do as it an item considered under both

13) Question 44 asks about our ability to bond employees. Which positions might the University ask the
supplier to bond?” This would be primarily for cash-handling positions which would be a minimal
number of requests from the University. There may be other positions but this would be a service that
the University would only utilize on a limited basis but that we would need to have available to us in
these situations.

14) What, if any, current UCOP eProcurement/ERP/HRM systems will need to be considered in assessing
proposed eSolution technology models? Are there any current or planned initiatives to upgrade/enhance
current systems? Please explain. The University currently has several e-procurement business models
in placing ranging from no e-procurement system to home grown systems, to well-known systems like
Perfect Commerce and Sci-Quest. Please refer to the individual location profiles (Attachment #13) for
the details by location and any plans that the locations have to upgrade their systems. The University
of California does have an e-Procurement Initiative team currently looking into solutions that would
enable us to be on one uniform e-procurement platform for all locations, but this solution is in the
future and not anticipated to be in place anytime soon.

15) Do you define 'MSP' as primarily a vendor neutral technology solution or a combination of managed
service delivery models that include the use of vendor management technology? Yes this is how we define
it. However please note the earlier comments in response to question #22 below regarding MSP

16) Are there parking alternatives that will give employees varying options (and costs) upon location/
convenience? This is a location-by-location issue. Please refer to the location Profiles (Attachment #13)
for detail information about parking at each of our locations.

17) What is meant by “supporting the University‟s intranet and extranet”? Content needed to update on
temporary staffing resources and procedures? Each UC location has different ways of communicating to
their campus customers regarding pricing, information about the contracts and implementation and
any operational issues around requesting and procuring temporary staffing. “Supporting the
University’s intranet and extranet” can refer to providing information to a campus for them to post on
their site to providing UC customers a site to place orders for temporary staffing needs to having a
direct link to a specific UC location’s e-procurement system. This will vary location by location.

18) What is the definition of “Procurement Cards” and the process required for use of these? A procurement
card is a vehicle for payment, similar to a credit card, but often used by organizations. The processing
of these on the supplier side would be the same as a credit card.

19) What is meant by a non-mandated environment? The University of California is not a mandated
environment and therefore Strategic Sourcing/Purchasing cannot mandate the use of specific
contracts by individual campuses or other UC sites. Contract usage is up to each campus location to
decide and is not mandated. We provide the systemwide contracts for us by all locations. Some
individual locations will begin using the contract(s) resulting from this process immediately, while
others may elect to sunset their existing contract(s) first. There may be locations that elect not to use
the contract(s) resulting from this process.

20) Regarding Bidders Service Capabilities:

             Will space be available on site for us to have a presence? In the case where physical space
              may not be available for an on-site presence, what consideration will UC provide for alternate or
              remote services delivery? If a specific UC Location wants an on-site provider, contract
              awardee(s) would negotiate that with the specific site at the time of contract
              implementation. Space is tight on our campuses but locations would work to find space
              if this is the model that they want to adopt. Remote services delivery is currently the way
              that most UC locations utilize temporary staffing agencies.
             Regarding candidate background checks: Please describe the specific information UC will
              require for all work assignments. Will a background check be required before an assignment
              begins and the worker is physically onsite or….? Background checks will be required for
              only a limited number of positions and will be up to the discretion of the hiring location.
              Cash-handling and confidential positions are to types that may require this extra level of
              review. Each situation would be negotiated on a case-by-case basis between the
              department hiring the individual, Human Resources and possibly purchasing. The timing
              of the background check and whether or not the temporary employee would be able to
              start work before the background check was completed will be handled on a case-by-
              case basis.

21) Regarding Bidders Marketing Capabilities:

             Can you please estimate how much maverick spend exists? Do the numbers represented in
              this RFP also include this maverick spend? If so, how much is truly running through the
              program? The numbers represented in the RFP do not include maverick spend because

               we are unable to get clean data on the amount of maverick spend at our locations. Our
               estimations in other commodities are that it is significant at the beginning of a new
               contract implementation but that it begins to drop significantly after the new contracts
               are awarded and announced. However please also refer to the comments in question #19
               above regarding our non-mandated environment.
              What kind of access is provided to assist with marketing? Will we have access to the UC
               portal/intranet, access to e mail addresses, what kind of activities will be supported by the UC in
               rolling out the program? Contract awardee(s) will be provided assistance with marketing in
               the form of logos, marketing approvals involving UCOP and individual location approvals
               and help in the dissemination of marking materials. Awardee(s) will not have access to
               UC’s intranet at any location. All items needed to be posted for viewing by UC
               employees will be handled through Strategic Sourcing/Human Resources and Benefits.
               E-mail addresses will not be provided en masse but rather given directly to suppliers
               when departments request services. Contract announcements go out when contracts
               are awarded, to the highest levels in the organizations (Vice Chancellors, Associate Vice
               Chancellors, Directors, Deans). Most campuses Strategic Sourcing/Purchasing
               departments post new contract information on their sites, specific information about
               contracting for specific goods and services. In addition the contract information for
               strategically sourced contracts is posted on the Systemwide Strategic Sourcing site
               which can be accessed by all UC employees. This information contains the actual
               contract, pricing, all attachments and contract addendums as well as contact information
               for the suppliers and their representatives.

22) Regarding Bidder‟s Technology:

              What specific information does UC require in a “standard” report? Is it defined somewhere?
               Standard reports are ones that we most customarily would ask for in a quarterly
               business review. In the case of temporary staffing the could include sales trends, hours
               usage, breakdown of hours by job classification/type, usage by campus location, usage
               by departments on a specific campus, incentives paid, invoice detail, basic accounting
               information, etc…
              Are there currently any Managed Site Providers (MSPs) as defined in the RFP and if so where
               are they located? We are in the process of exploring the MSP options but they are not in
               the scope of this agreement. At the present time there are currently some UC locations
               interested in MSP services. There is the possibility that we will conduct another
               sourcing process for this type of service when we are completed with the implementation
               of the contract resulting from this process.

23) What, if any, cost is there for using the Visa P-card? There is not cost to UC or any cost that we would
assess suppliers but I do not know if there are costs that would be assessed to by credit card

24) We are not a staffing firm but a managed service provider with a vendor management system. We would
like to participate in the bid process but many of the questions are not relevant for our services. Would you still
encourage us to bid in the process or are you going to review vendor neutral managed service providers
separately? As discussed in question #22 above, while we do want to know more about the firms that
offer these services, it is not in the scope of this RFP.

25) What background testing (TB, Credit, Health Screens, Fingerprinting, etc) do you require for staffed placed
in Confidential, medical-related or cash handling positions? Can you clarify for each type of position? What %

of positions require these? This will vary a bit by the position and the location. Generally speaking we
would require more intensive background testing for cash-handling, medical-related, and confidential
positions but this is handled on a case-by-case basis and as required by Law. These types of
extensive testing/checks would occur in a small percentage of the cases, probably under 5%.

26) You ask for an organization chart, including functions & responsibilities for our recommended account
team. Do you expect the Supplier to recommend where a MSP should be? Or will each campus determine
what they want to do based on the selected supplier(s)? You may always recommend where an additional
provider might reside however please be aware that not all of our locations may want to invest in an
MSP service therefore I would recommend showing two scenarios in this case, one where the MSP
provider would be an element of the service and another where they would not for campuses that
might want to go in that direction.

27) Section III C:

      Do you expect to use the Suppliers on-line order technology for sites utilizing the Decentralized &
       Supplemental Models? Most locations would want to have access to on-line ordering.
      What is a "ghost card associated with the UC Visa Credit Card" A ghost card is payment method
       similar to a credit card, but more protected from fraud and that is a dedicated payment form that
       the campuses can use for specific suppliers and specific situations. It allows for faster
       payment to the supplier like a credit card as opposed to an invoicing situation. In the meantime
       I have polled the campuses and most would not be utilizing ghost cards for payments of these
       services, not committing however to the fact that they may want to pursue this payment method
       with suppliers in the future.
      In question 3 you ask of about our technology at no cost to the university, then question 4 asks for the
       costs. Is question 4 intended for a higher level of technology? Yes.
      Can you clarify question 5. Would the order just be an email notification or would we be expected to
       utilize the technology for the order management? IS the customer level - dept or campus? The
       customer level is in most cases the department. An e-mail notification is probably fine in most
       cases but would be dependent upon the campus standard at individual locations for orders
       being filled and information about the individuals being placed. You would be expected at most
       locations to integrate with that location’s technology for order payment.
      Question 13.Related to P-Cards -provide a description of your level 2/3 reporting capabilities? Can you
       please clarify what level 2/3 means? Level 2 and 3 are levels of data that credit card companies
       can provide around the services/goods being purchased. Level 2 data contains some line-item
       detail of the total expense of the purchase and generally the dollar amount of the purchas..
       Level 3 data provides a higher level of granularity and would provide data on the line item
       entries of each purchase.

28) In Section III, 4. Please clarify “Major Account Program.” A “Major Account Program” is a program
that you would have for a very large, complex organization such as the University. Please provide us
information here on what account management you have structured for some of your larger accounts
are (regardless of the size of your businesses) and for any organizations that you service that have
multiple operating units and/or that are very decentralized environment.

29) In Section III, 23. Please clarify question---does not make sense. See the response to question #11

30) In Section III, 24. Is “response” time considered confirmation of order receipt? I am assuming that you
are referring to question #28. No, response time is from when the University first contacts the agency
with the request within the context of agreed-upon normal business hours.

31) Requesting clarification on Section III.4.D.38. "Do you have a Free Orientation Program for temporary
employees? If yes, describe the length of assignments it is based on and credit hours given?" Please clarify
what UC defines as a "Free Orientation Program" and how it relates to the length of assignment and credit
hours given. A “Free Orientation Program” would be a period of time, dependent upon the position and
the length of assignment where the agency would pay for the time for the new employee to get
oriented to the position and the job responsibilities during their first hours/days on site. We would like
you to tell us what your agency would be willing to do in this regard, not what our expectations are in
this category.

32) Requesting clarification on Section III.C.13. Procurement Cards. Specifically, can you tell us if P-cards are
being mandated by UC for all payments on vendor invoices? Also, if P-cards are going to be used, can you
provide the name of the financial institute they are from? P-Cards are used more at some UC locations
than others. At some locations they are the rule rather than the exception and campus customers are
encouraged to use them for most payments. At other locations they are used more sparingly and only
for specific types of purchases. There are a variety of programs at our various locations although we
are working more towards standardizing this within the UC system. This is an issue that would be
discussed more with contract awardee(s) during the contracting phase of this initiative.

Section IV/Program Requirements:

1) The bid options on page 19, we would like a more detailed explanation on these three options, specifically
Option 3. Any insight you have on this would be appreciated. These are the three options that we will be
evaluating for the initiative and that are in place currently at our locations. You can also submit
alternate proposals if you have another type of business model that your agencies utilizes that you feel
would be effective in the University of California environment. However you must submit pricing and
information in the context of the three models that we mention in the RFP and on Attachments #6 and
#7 having to do with pricing.

2) What, if any, current quality programs (ie., Six Sigma) will need to be considered in assessing proposed
Quality models? The University employs a variety of continuous improvement models and they will
vary location by location. What “continuous improvement” means in the context of this initiative is
that once contracts are in place and implemented that the contract awardee(s) will continue to work
with the University, both through the Systemwide efforts and at the individual locations to constantly
make process improvements, be pro-active with active account management, implement strategic
planning to drive the business and contract compliance at each location and to take new opportunities
to employ creative solutions in the context of the services that agencies offer or new innovations that
come into this marketplace.

3) Please confirm that UC San Francisco, UC Santa Cruz and UC Davis all currently use an on-site model.
Are there any additional campuses that use an on-site model? UCSC utilizes the model described in
Option #3 in the RFP. UCD, UCSD, UCI, and parts of UCSF utilize variations of Option #2.

4) Is UC able to provide specific reports to a customer level for orders placed through a third-party (e.g.
SciQuest, Perfect Commerce, etc.)? We have them but those reports are not available to the public
unless you would like to file an official Public Records Act Request (see question #54 on Addendum

5) Describe your company‟s capabilities to provide the following on a quarterly or as-needed basis, specifically:
            Support of UC‟s intranet and extranet.
            Information necessary to receive payments via ACH and EFT transfers.

This language is directly from the RFP but no question seems to have been posed regarding the
language. Would the individual who posed this one resubmit by sending Lesley the question again? It
will be posted with the response on one of the next addendums.

6) Is the 2% Patronage Incentive of gross bill or gross profit margin? It is of the gross invoiced sales.

7) On page 21 under Quality of Service Standards. You specify that response time should be within 4 hours.
Is that acknowledgement that you received the order and are working it? Yes it is, however this will be
amended in Addendum #6 to be posted shortly to be a “30 minute” requirement for acknowledgement
of the receipt of the order and that work is being done to fill it.

8) On page 22 can you define what you mean by “Project Manager to coordinator program implementation at
all University of California locations”? I am assuming that this goes along with the marketing implementation
and how we will make ourselves available to each University if awarded the contract. Yes it does. A Project
Manager would be consistent person that knows the contract, the UC locations, and has the ability to
be a contact person for UC locations for any issues that arise related to contract implementation to the
UC sites that your company responds to in your proposal.

9) On page 22 under Order Management and Customer Service you state that the bidder must provide a
dedicated 800 number. Would you accept a designated email? State in this section what your company is
able to do and the response will be evaluated accordingly.

10) Regarding the 2% patronage incentive, does UC have a preference as to how this is provided? Can this
be remitted as a credit memo, or discount…..or cash only? This patronage incentive is to be provided to
individual UC locations in the form of a check on a quarterly basis given to the designated individual at
that location. Credit memos or discounts would not be accepted.

11) Regarding Bid Options:

              Under the Supplemental Staffing Program, can the in-house temporary staffing pool be
               managed through the technology (VMS)? Yes it can and you should tell us about this.
               However be aware that VMS services are not in the scope of this agreement but will be
               looked at separately once this initiative is complete and most likely desired by some, not
               all UC locations.
              Under Option 3 – Agency-Managed Staffing Program, does UC have any guidelines relative to
               on-site staffing requirements required to support management of the program? We would like
               you to tell us what your agency would be willing to do in this regard, not what our
               expectations are in this category.

12) Regarding Program Administration:

Can you please clarify UC‟s headcount requirement for on-site sales representation to increase sales activity
and other program operational needs? Please clarify this is one headcount per program and not one
dedicated headcount per location. If it is for multiple headcount, please clarify UC‟s expectation for this. We
would like you to tell us what your agency would be willing to do in this regard, not what our
expectations are in this category.

13) Section IV: TSS Program Requirements: Are we simply to respond with an "Agree to comply with
terms",etc. or should we expand on how we would do this for each Option? You can just state that you agree
to the terms. If you want to expand upon any information I would include that in the sections that we
ask you to divide your proposal into outline in Section I.J.1-9.

14) In Section IV. B., Please confirm that all 3 options must have pricing submitted even if bidder is unable or
unwilling to comply with a particular option. Yes, submit pricing information as it would be if you did
provide these services. You can state in the body of your proposal response that you are unable to
provide a specific option and that will be reviewed in the non-pricing portion of the evaluation.

15) In Section IV. C. 11., Is this supposed to say that service provider agrees not to send any prior career
employee without the prior approval of the new UC location and previous location? I am assuming that you
mean Section IV. B. 11. and yes the wording of that statement is correct.

Section V/Invoicing:

1) Does each site utilize a 'ghost card'? Please define 'ghost card'. A ghost card is payment method similar
to a credit card, but more protected from fraud and that is a dedicated payment form that the
campuses can use for specific suppliers and specific situations. It allows for faster payment to the
supplier like a credit card as opposed to an invoicing situation.

2) During the pre-bid conference, you mentioned that UC Merced, UCLA and UCOP all use the same technical
platform for e-services. What platform is utilized? It is a Perfect Commerce based e-procurement system
called BruinBuy. See the UCLA profile in Attachment #13/Location Profiles for more details.

3) Describe your current capabilities for transmitting and receiving orders, including EDI, and EFT. This
varies greatly by location. See Attachment #13/Location Profiles for this information by UC Location.

4) What, if any, cost is there for using the Visa P-card? There is not cost to UC or any cost that we would
assess suppliers but I do not know if there are costs that would be assessed to by credit card

Section VI/Pricing:

1) What are the bill rates or markups that the winning vendors have given to all the campuses as well as
Washington DC? This would be information that we can provide to you only if you file an official Public
Records Act Request with the University of California. See the response to Question #54 in
Addendum #1 posted on our site:

2) In the food and beverage service category, what is the job title “AA1”? This was a mistake. The pricing
spreadsheets have been corrected and uploaded to our site: .

3) The pricing templates on this RFP ask for pay rate and mark up ranges which will create a number of variant
bill rates. Would providing a “fixed” hourly rate by position fall under “alternative pricing”? You can provide a
fixed rate, but I would recommend you provide it on a copy of the spreadsheets as opposed to the
posted spreadsheet. It has been our experience that most suppliers have a range to be able to capture
differences in rates based upon candidate experience, or in the case of mark-up percentages to
account for varying degrees of additional services that might cover an employee (e.g. less training vs.
more training, fingerprinting for specific positions or a higher benefit load for employees who had
been with your agency for longer or who worked fulltime, etc). This is why we provided the range
concept in the template.

4) In Attachment 6, please describe what UC is looking for by requesting minimum and maximum markup rates
for each position. For the maximum markup are you looking for a “fully loaded” markup with all of the direct
cost components outlined in Attachment 7? Yes, we are looking for the fully loaded markup percentage as
well if for any reason there would be a difference in the mark-up rate for any one position.

5) In Attachment 7, please describe what the “Total (all fees)” should be. The bill rate (markup X pay rate)?
We normally break down the markup rate into direct and indirect costs but this spreadsheet includes fields in
dollars not percentages. Total fees should include all direct and indirect costs. We would like to see the
fees in dollars.

6) In Attachment 7, does the payrolling component (row 24) represent a fee for employees sourced by UC but
then billed through a vendor? Yes, this is what this references.

7) Describe your current capabilities for transmitting and receiving orders, including EDI, and EFT. Review the
individual Location Profiles (Attachment #13) for this information about each UC location.

8) In Section VI, If bidder is unable to service all UC locations, must pricing be submitted for all, or only those
with intent to serve? Submit pricing for all locations.

Section VII/Implementation:

There were no questions posed regarding Contract Implementation. Do ensure that you include
implementation solutions in your RFP response.


1) Is it permissible to submit video presentations of any kind as additional information on our company?This
type of presentation is highly discouraged at this phase of the process. In addition the submission of
marketing materials is also discouraged. Bids should be completed in a very simple format and in the
most sustainable manner possible. Please see Sections I, J.6. and J.7.

2) If we are not awarded this RFP, is there any reason our company could not contact any of your units we feel
we could effectively service? The Strategic Sourcing agreements that will result from this RFP process
are put in place to be the best combination of quality, service, and pricing. Although not mandated,
these contracts are generally implemented at all locations. While the University of California would not
prevent you from contacting specific units they would not support you in your efforts with the services
that have Strategic Sourcing contracts in place.

3) If we do not intend to respond to certain portions of the RFP as they do not pertain to us, how do you
recommend we document this within our response as we answer/not answer certain questions? If you chose
not to respond to specific sections, you can just mark them accordingly. However recognize that per
Section I. I. 1., bullet #6 your proposal could be subject to being deemed as either non-responsive (with
the University of California reserving the right to disqualify the Bidder due to non-responsiveness) or
having the Bid Evaluation score lowered due to non-response for specific categories. Review Section
I. I., “Bidder Qualifications, Minimum Mandatory Requirements and Other Qualification Standards.”

4) Will the UCOP* require any EEOC tracking from selected staffing company(s) (or any OFCCP compliance
expectations)? The University of California views the positions utilized as a result of these contracts as
temporary staffing. We therefore would not require this type of tracking. However individual UC
locations may require this type of tracking for use to assess the types of temporary employees that we
are engaging. This would be on a case-by-case basis and discussed during the implementation phase
of the contract(s) resulting from this RFP process.

5) If known, what is your current time to fill for current internal job postings? The average of this time will
vary by locations and information about this may be included in the UC Location Profiles (Attachment
#13 of this document). UC leaves job postings up a minimum of two weeks for our in-house hiring.

6) On average, what percentage of temporary employees convert to full-time? We are unable to access this

7) Is it possible for one company to submit two bids for this opportunity; one bid for the Staffing Options
(Decentralized Option #1 and Supplemental Staffing Option #2) and one bid for the Managed Service Option
(Agency-Managed Staffing Program Option #3)? If the answer is no, how does UCOP want vendors who offer
both solutions to submit pricing for both options if that pricing should be different for each program? The
pricing should be submitted in one response with both options shown as requested. We have given
you six spreadsheets (see tabs on Attachments #6 and #7) to cover all pricing options:

       Attachment #6/Pricing Rates and Mark-Up Percentages

      Option 1/Short Term Pricing (defined as assignments less than three (3) months)
      Option 1/Long Term Pricing (defined as assignments three (3) months or more)
      Option2/Short-Term Pricing (defined as assignments less than three (3) months)
      Option 2/Long-Term Pricing (defined as assignments three (3) months or more)
      Option 3/Short-Term Pricing (defined as assignments less than three (3) months)
      Option 3/Long Term Pricing (defined as assignments three (3) months or more)

       Attachment #7/Pricing/Mark-Up Component Costs

       The same as denoted above for Attachment #6

8) Are the employees providing services at the U.C. San Francisco campus subject to the San Francisco
Health Care Security Ordinance (HCSO)? I have someone researching this question and will provide the
response as soon as it is available. It will be labeled as Addendum #5 and will be available early the
week of April 7, 2008.

9) When will attachment 8 be available and when will the questions and answers from the pre-bid conference
be posted? Attachment # 8 and Addendum #1 (Questions and Answers from the Pre-Bid Conference)
were posted to our site last week;

10) When you make an award, would you require the staff of current vendors stay on their payroll to complete
a task or could they transfer to a new vendor? We have done this both ways in our environment and this

would be negotiated with each location on a case-by-case basis. Generally we support the employees
especially if on a long-term assignment to transfer to the new supplier(s).

11) Would you provide us with a list of the current vendors? Are all incumbent vendors eligible to re-compete?
All incumbent suppliers are eligible to participate in the process for the RFP # UCOP/
TemporaryStaffing/2008. To learn more about our existing suppliers you would need to file a request
per the California Public Records Act to have access our list of suppliers. For these particular
services, you would need to file requests at each UC location since each location has its own pool of

12) Is there a pre-determined number of vendors you expect to make an award to? No, the number of
supplier(s) that we select will be based upon the evaluation scores of all bid process participants. The
University of California looks to find the best combination of quality, service and price when selecting
suppliers and does not pre-determine that number ahead of time. As stated in Section I. K., the
University may elect to not choose any suppliers if the Temporary Staffing Services Commodity Team
determines that none of the submitted proposals meet the University’s needs.

13) During the pre bid conference we briefly touched on existing contracts, and it was stated that the individual
UC locations could opt to extend their current contracts and that they were not under obligation to use any of
the chosen temporary staffing vendors. Is there a particular process current contracted vendors would go
through in order to find out if the UC Locations they were currently under contract with intended to extend
those contracts? Or is that something that will be discuss after the contracts are awarded? You could file a
Public Records Act Request however this bid process will be completed before you would be able to
gain access to the information that would tell you what other contracts exist at any location. Public
Records Act Requests take some time, as outlined in Addendum #1 due to the fact that we must notify
existing suppliers of the request, give them time to respond and move through the necessary attorney
approvals before releasing information. This may be discussed on a location-by-location basis after
the contracts are awarded at the discretion of each UC location in question.

13) As a small California business currently under contract at the UCLA Location, we wanted to clarify that the
UCLA Campus and the UCLA Medical Center qualify as 2 UC locations. Yes, this will count as two UC
locations however we do encourage Small Business providers to service more that one UC
marketplace if at all possible (e.g. Los Angeles and Irvine, or Irvine and Riverside, or Berkeley and San
Francisco, for example).

14) Can you please describe all Light Industrial positions which may be part of a union and associated with
Taft Hartley requirements (Electricians, pipefitters). )? I have someone researching this question and will
provide the response as soon as it is available. It will be labeled as Addendum #5 and will be available
early the week of April 7, 2008.

15) We currently are a UC staffing vendor and have two existing contracts. If we do not win this RFP, how
will this impact our current relationship? The contracts that you have in place could be subject to
cancellation, or be allowed to sunset out with no additional extensions or renewals if the UC
Location(s) in question make a decision to do this. Generally speaking in this type of situation with
other commodities/services one of these two options has resulted when new contract(s) are put in

16) Can you please describe any small business initiatives UC has identified? Specifically, what are the goals
UC has identified for woman/minority business? The University of California Small Business efforts are
administered by the individual locations. While there is no set goal for utilization of Small Business

(UC is recognized slightly differently that the State of California and California State University under
the State Constitution), we attempt to keep in line with the State of California goals of twenty-five (25%)
percent for Small Business overall and three (3%) for DVBE categories. Due to Proposition 209 we
cannot give a bid preference for Women-Owned and Minority-Owned businesses however we do
continuous outreach and report business consumated with all Small Business providers to the Federal
Government to meet both our Federal reporting requirements and for our Federally-funded grants (for
research) requirements.

17) Are you able to provide insight into the Workers Compensation experience for Food Service and Light
Industrial positions by campus? (OSHA Logs, Incident Rates, Actual Claim Expenses). We are not able to
provide that information to you as we did not collect it for this initiative; this information housed at the
individual UC locations and not readily available. The University of California believes in and employs
numerous loss prevention and loss control programs to reduce our workers' compensation claims and
the liability associated with those claims in all job categories.

18) If a question arises regarding anything posted in respects to the Job Descriptions, will questions be allowed
at a later time due to the fact that they have yet to be posted? Additional questions were to have been
submitted by Friday, March 29, 2008 by noon per the instructions on Attachment #8 which were posted
on our site. However if there are additional questions I will take them through the close of business on
Thursday, April 3, 2008 due to the delayed posting of these responses.

19) Does the term “Light Industrial” pertain to classifications that carry certain restrictions such as working at
various heights/under certain weights, etc? Or are these employees required to work without any restrictions?
In the temporary staffing category these are workers that are assigned relatively light jobs and we
would assume that they would work without restrictions based on the individual needs of the hiring
manager. This would be negotiated with the manager and subject to the terms of any contract(s)
resulting from this RFP process.

20) How will it be scored for or against a contractor that actually pays a living wage for lower end jobs and
provides vacation or other benefits? I came away from the webinar with the sense this was a lowest cost
provider bid without room for quality points based on social goals. Is that correct or can we, for example, pay
and train food service workers in a manner equivalent to the regimen of Pat & Oscar‟s or another Southern
California chain, In „n Out? This bid is being evaluated on a total cost per quality point basis (refer to
Section I. K. of the RFP # UCOP/TemporaryStaffing/2008). Total cost per quality point evaluations
allow for bidders to score a significant amount of points for their company’s general capabilities and
service and quality commitments. Depending upon the individual scoring of the team members (who
do not see pricing information until after they have assigned their quality point scores) the example
you give above could be given extra points for the items you highlighted. While social responsibility is
not broken out as a separate category, training, sustainable practices, consistency of service offering,
expertise of personnel and innovate employee recruitment and retention programs are all components
of social responsibility as it relates to this category.

* Please note the definitions of UC vs. UCOP at the beginning of this document.


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