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COCA-COLA CHINA
2008/2009 SUSTAINABILITY REVIEW
CONTENTS
i Performance Highlights 35 Sustainable Packaging
3 A Letter from Our President 39 Workplace
4 Business Profile 45 Corporate Governance
7 LIVE POSITIVELY™ and Ethics
9 Beverage Benefits 46 Global Reporting Initiative
15 Active Healthy Living 47 Forward-Looking Statements,
19 Community Environmental Statement and
25 Water Stewardship Equal Opportunity Policy
31 Energy Management 49 Awards and Recognitions
and Climate Protection
Scope of Review
Business Entities Timeframe
Unless otherwise specified, this Review covers the This Review covers the 2008/2009 calendar years and
operations and activities of "Coca-Cola China" in is accurate as of December 31, 2009. This Review also
mainland China, Hong Kong, Macau and Taiwan. covers some significant developments that were initiated
While Coca-Cola China is not a legal entity, the in 2009 and carried over into 2010. Our previous report
name is used throughout this Review to simplify published in 2008 covered the calendar year of 2007. We
discussion of points that apply to all Greater will be providing regular updates on our sustainability
China entities owned or operated ultimately by efforts biannually.
The Coca-Cola Company. Please see page 4 for a
full description. Format
This Review covers the commitments, principles The development of this Review was guided by the
and operations of Coca-Cola China. Global Global Reporting Initiative (GRI) G3 guidelines, for
commitments are indicated by reference to which an index is provided on page 46 of this Review.
The Coca-Cola Company or the Company. The Coca-Cola Company became a signatory to the
Because we work closely with our bottling partners, United Nations Global Compact in March 2006, and
we describe many collaborative efforts in this its principles have also guided our reporting. Data has
Review. We indicate when information also reflects been assured through an internal verification process,
bottling partner involvement through reference which included reviewing accuracy of qualitative and
to the "Coca-Cola China system," which includes quantitative claims and data calculations.
Coca-Cola China and our bottling partners.
For more information, please visit: To provide your feedback or comments on this Review,
The Coca-Cola Company: www.thecoca-colacompany.com please email us at: sustainability@apac.ko.com
Coca-Cola China: www.coca-cola.com.cn
Or write to us at:
Sustainability Review
Coca-Cola China
1702 Full Link Plaza
No. 18 Chaoyangmenwai Avenue, Chaoyang District
Beijing 100020, PRC
1 COCA-COLA CHINA
Imagine a better world
A world where all people have access to safe water, where packaging has a life
beyond its original use, and where communities are healthy and prosperous. This
is our vision.
The Coca-Cola Company and our bottling partners are committed to making
a lasting, positive difference in the world. We are constantly innovating to keep
our products affordable and make our business more environmentally and
economically beneficial to the communities we serve. And we believe that
investing in the economic, environmental and social development of communities
will help our business grow.
Envision China’s harmonious future
A country where sustained economic development is enabled by green
innovations, championed by active healthy people living in vibrant communities,
and supported by responsible businesses.
Together with our local bottling partners, Coca-Cola China is committed to China’s
harmonious future. We are continuously innovating and improving every aspect of
our operations – because we aspire to be a model and a vehicle for sustainable
growth in China’s dynamic marketplace. We provide refreshing beverages
to our consumers, meaningful career opportunities to our associates, lasting
contributions to our local communities, and innovations throughout our value
chain. Through our actions, we hope to demonstrate our commitment to all our
stakeholders.
2008/2009 SUSTAINABILITY REVIEW 2
PERFORMANCE HIGHLIGHTS1
BEVERAGE BENEFITS ACTIVE HEALTHY LIVING
1.5 million students
from 2,000
schools in 20 cities
participated in
Our beverage innovations Happy Playtime
activities
COMMUNITY
Cumulative direct investments of USD 2 billion
and additional planned investments totaling
USD 2 billion within 3 years
Our cumulative charitable contribution commitments total more than
RMB 200 million
WATER STEWARDSHIP ENERGY MANAGEMENT AND
CLIMATE PROTECTION
35%+ 35%+
Save a Barrel of Water
project brought water
conservation messages
to 1 million
improvement in water students in 22 cities
efficiency from 2004 across China
baseline
1 The facts and figures here represent select highlights of our performance and progress. Some cumulative facts and figures that have not been
disclosed in our prior sustainability reports are included here, together with other facts and figures that are specific to 2008 and 2009.
i COCA-COLA CHINA
WORKPLACE
95%+
Supporting "Healthy Weight
Management - 2009"
project in 6 cities to enhance
public health education of associates working within
the Coca-Cola China system
are unionized
employ 40,000 associates and
create 400,000 job opportunities
throughout our supply chain
Our community The only international company committed to
sponsoring 4 of the biggest public events in China's
programs have recent history: the 2007 Shanghai Special Olympics;
2008 Beijing Olympic Games; 2008 Beijing
cumulatively impacted Paralympic Games; and 2010 Shanghai World Expo
84 million+
people across China
SUSTAINABLE PACKAGING
improvement in 15,000 T-shirts and 7,000
energy efficiency
from 2004 baseline visors made from recycled
Increasing placement of PET bottles for 2008 Beijing
environmentally friendly
coolers that reduce energy
Olympic Games
use by
50%
2008/2009 SUSTAINABILITY REVIEW ii
A LETTER FROM OUR PRESIDENT
Dear Stakeholders,
In the past two years, together with China, we have reached many milestones. In 2008, together we celebrated the
Beijing Olympic Games. That same year, China became The Coca-Cola Company’s third largest market globally. In
2009, we celebrated 30 years of China’s reform and opening-up policy and the 30th anniversary of The Coca-Cola
Company’s re-entry into the Chinese market. These parallel milestones did not happen by chance – they come from
our long-term unwavering commitment to growing together with China.
The new decade is fast approaching and China remains steadfast to the commitment of building a harmonious society.
Economic, environmental and social impacts of businesses operating here are more important than ever. As China’s
living standards continue to improve, we will keep step with these dynamic changes and live up to our responsibilities
as a leader in China’s beverage industry.
Sustainable Growth. In the past three decades, Coca-Cola China has embraced the opportunity
to grow with and contribute to China’s rapid economic development through our direct
investments, technological innovations, talent development, and knowledge transfer of global
best practices. Our unbending commitment to China allowed us to play a pivotal role in the
growth of not only the Chinese beverage industry, but other industries such as marketing and
logistics as well. We challenge ourselves to accelerate our positive economic impact through
continued direct investments and employment opportunities.
Sustainable Lifestyles. The vibrancy and passion of the Chinese people is truly inspirational.
Within our business operations, we believe we can harness this people potential by creating not
just jobs, but also rewarding careers. For our consumers, we are constantly looking for product
innovations and we challenge ourselves to develop more innovative new beverage choices to
meet their changing lifestyles faster than ever before. Furthermore, as urbanization, increased
affluence, and fast-paced living continue to alter lifestyles, we have an increasing responsibility
to champion physical activity as a part of active healthy living.
Sustainable Communities. Our business model allows us to employ, source, produce and sell our beverages locally. We
are very much a part of the fabric of every local community where we operate in China – and we realize the sustainability
of our business depends on the sustainability of the local communities where we operate. Together with our bottling
partners, we delivered much needed water to people caught in the 2008 snow-storms and are helping rebuild schools
destroyed by the tragic Sichuan earthquake. Together with people from all across China, as a global sponsor we
celebrated the Beijing Olympic Games and are getting ready to welcome the 2010 Shanghai World Expo. These are just
a few highlights from some of our recent efforts.
Sustainable Environment. By definition "sustainability" means preserving natural resources for future generations.
As we continue to grow our business in China, we will do so in ways that not only minimize our environmental impact
but also create innovative solutions and partnerships that positively impact climate protection and water resources.
Through cutting-edge innovative technologies in our operations, investing in long-term environmental projects in
local communities, and promoting public awareness, we hope to catalyst environmental protection actions from local
communities and businesses across different industries.
Sustainable Reporting. Transparency and accountability go hand-in-hand and these are the dual objectives of this
Review. Our brands are amongst the most recognized and beloved brands in China and they are synonymous with
quality, unique good taste, and refreshment. Our reputation is based on trust with our stakeholders who care about our
business, a trust that we continuously renew with each and every one of our beverages and our actions. This Review is
our third report on sustainability efforts in China. The two first reports helped us further engage our stakeholders and we
hope this will be the case for this Review as well.
LIVE POSITIVELY™. The Coca-Cola Company is a global leader in the beverage industry and Coca-Cola China
is a leader in the Chinese beverage industry. We have taken a serious and profound look at the impacts we make
economically, environmentally and socially and challenged ourselves to live up to the tremendous honor bestowed
upon us and the responsibility that comes with it. LIVE POSITIVELY™ is a holistic way for us to think about sustainability
and our business impacts. It is a modern expression of our heritage of caring about our people and our planet. LIVE
POSITIVELY™ includes goals, metrics and principles for our work in developing beverage benefits; supporting active
healthy living programs; building sustainable communities; improving environmental programs for our operations; and
creating a safe, inclusive work environment for our associates. It is about all of us making the right decisions each day, in
every aspect of our work and our lives. This Review is organized based on our LIVE POSITIVELY™ commitments and our
progress towards achieving our goals.
For me, it is simultaneously a privilege, a humbling experience and a tremendous responsibility being a part of the
Coca-Cola China team, which in turn is a part of the engine that fuels China’s sustained economic growth. This is a part
of our journey together and I welcome your inputs and feedback on how we can continue improving the way we operate
going forward.
Sincerely,
Doug Jackson
President, Coca-Cola Greater China & Korea
3 COCA-COLA CHINA
BUSINESS PROFILE
Our History
Established in 1886, The Coca-Cola Company operates in more
than 200 countries and markets over 500 brands and more than
3,000 beverage products. These products include sparkling
and still beverages, such as waters, juices and juice drinks,
teas, coffees, sports drinks and energy drinks. We have four of
the world’s top five nonalcoholic sparkling beverage brands:
Coca-Cola, Diet Coke, Sprite and Fanta.
Our history in China dates back to 1927 when we first
officially entered the Chinese market with the opening of
two bottling plants, one in Shanghai and another in Tianjin –
these two plants were among The Coca-Cola Company’s first
international plants. And in 1979, just one day after China and
the United States established formal diplomatic relations, The
Coca-Cola Company announced its return to the Chinese
market. In the past 30 years, together with our partners, we
have invested over USD 2 billion to build 38 bottling plants and
two concentrate plants here in China. And we plan to invest
an additional USD 2 billion within three years. This new wave
of direct investments started with a USD 90 million investment
for our Coca-Cola China Headquarters Complex in Shanghai
which also features our Global Innovation and Technology
Center. Together with our bottling partners, we employ almost
40,000 local associates and create an additional 400,000 job
opportunities throughout our value chain in China.
Our Business Model Coca-Cola China:
The Coca-Cola Company is a global business that operates Because we serve a vast geographic area
on a local scale in every community where we do business. covering just about everywhere in China, we
Our business model allows us to create global reach with operate through a number of local operational
local focus because of the strength of the Coca-Cola system, units. Coca-Cola China’s operational units
which comprises our Company and our bottling partners – include Coca-Cola Beverages (Shanghai) Ltd.,
more than 300 worldwide. Our Company manufactures and Coca-Cola China Ltd., and Coca-Cola Far East
sells concentrates, beverage bases and syrups to bottling Ltd. Consistent with our global business model,
operations; owns and manages the brands; and is responsible in addition to owning and managing our
for consumer brand marketing initiatives. Our bottling partners brands, and being responsible for consumer
manufacture, package, merchandise and distribute the finished brand marketing initiatives, we directly manage
branded beverages to our customers who are grocery stores, and operate our two concentrate plants that
restaurants, street vendors, convenience stories, movie theaters manufacture and sell concentrates, beverage
and many other businesses, who then sell our products to bases and syrups to our bottling partners.
consumers at the rate of 1.6 billion servings each day globally.
Around the world, this is the framework that we operate under.
From time to time, as we develop our business, we make
certain adaptations as necessary to meet local business and
regulatory requirements, to enhance efficiencies and better
serve our customers and consumers.
2008/2009 SUSTAINABILITY REVIEW 4
BUSINESS PROFILE
Our Bottling Partners
In China, we work primarily with three bottling group partners that each operates a number of bottling companies
in their respective franchise territories. Our bottling group partners manufacture, sell, distribute, and market our
branded beverages.
Swire Beverages Ltd. COFCO Coca-Cola Beverages Ltd. Coca-Cola China Industries Ltd.2
Ownership Swire Pacific Ltd.: 87.5% COFCO Ltd.: 65% Wholly owned by The
Coca-Cola South Asia Holdings, Coca-Cola (Holdings) Asia Limited Coca-Cola Company
Inc. (which is wholly owned by (which is wholly owned by The
The Coca-Cola Company): 12.5% Coca-Cola Company): 35%
Territory Guangdong (excluding the cities Tianjin, Beijing, Hunan, Hainan, Shanghai, Heilongjiang, Jilin,
of Zhanjiang and Maoming), Shandong, Jiangxi, Guizhou, Liaoning, Shanxi, Sichuan,
Fujian, Zhejiang, Anhui, Jiangsu, Hebei, Inner Mongolia, Ningxia, Chongqing, Hubei, Guangxi,
Henan, Shaanxi, Taiwan, Hong Gansu, Qinghai, Xinjiang, Tibet, Yunan
Kong the cities of Zhanjiang and
Maoming in Guangdong
We also have a special partnership with Coca-Cola Bottlers Manufacturing Holdings Limited (CCBMH). CCBMH,
jointly owned by The Coca-Cola Company and our China bottling group partners, coordinates the production of
most of our branded still beverages.
Coca-Cola China System Bottling and Manufacturing Plants
Coca-Cola China System
38 Bottling Plants
Coca-Cola China Headquarters
Global Innovation and Technology Center
Harbin
Urumqi
Changchun
Shenyang
Beijing
Tianjing Dalian
Taiyuan
Zhangqiu
Qingdao
Lanzhou Zhengzhou
Xi'an Nanjing
Hefei Shanghai
Wuhan
Chengdu Hangzhou
Chongqing
Nanchang Wenzhou
Changsha
Xiamen
Guangzhou Taoyuan
Kunming Nanning
Huizhou
Zhanjiang Dongguan
Hong Kong
Haikou Macau
Zhuhai
2 Starting in 2006, The Coca-Cola Company incrementally acquired 100% equity interest in Coca-Cola China Industries Ltd. (CCCIL) through
Atlantic Industries, a wholly owned subsidiary. Because CCCIL operates independently from Coca-Cola China, for the purposes of this Review,
it is categorized similarly with our other bottling partners.
5 COCA-COLA CHINA
BUSINESS PROFILE
The Coca-Cola Company's Value Cycle
The Coca-Cola system operates in the context of a broader value cycle. We work with suppliers to source
ingredients, packaging materials and promotional items; to warehouse, distribute and sell our products; and
to minimize our environmental footprint from water, energy and packaging usage. Managing sustainability
through a complex business cycle can be challenging. We must collaborate closely with our business
partners, suppliers, customers, consumers, local communities, and governmental and civil society partners.
Ingredients Water Packaging BEVERAGE BENEFITS
Sugar, citrus, coffee Approximately 300 Bottles, cans,
and other ingredients billion liters used cardboard trays and
sourced from around annually in our other packaging
the world beverages and in designed for
their production efficiency and
effectiveness ACTIVE HEALTHY LIVING
COMMUNITY
The Coca-Cola Compay Bottling Partners
Produces the concentrate and Independent bottling partners, as
beverage bases for regular, low- well as Company-owned bottlers and
and no-calorie beverage products; facilities, manufacture, package and
develops marketing and advertising distribute our finished products WATER STEWARDSHIP
for system
ENERGY MANAGEMENT AND
CLIMATE PROTECTION
Customers Warehouses
Supermarkets, convenience stores, Collect and store products for
restaurants and others who sell our distribution to retail outlets
products directly to consumers
SUSTAINABLE PACKAGING
Consumers Vending Machines and Coolers
Our beverages are consumed nearly More than 10 million pieces of
1.6 billion times a day around the equipment placed in strategic
WORKPLACE
world locations to meet consumer needs
2008/2009 SUSTAINABILITY REVIEW 6
We recognize that the world is more interconnected than ever, requiring more
collaboration and partnership.
LIVE POSITIVELY™ is our commitment to making a positive difference in the world.
Through redesigning the way we work and live, we consider sustainability as part of
everything we do. As we act with an eye toward future generations, we will focus on
driving business growth and creating a more sustainable world.
BEVERAGE ACTIVE COMMUNITY
BENEFITS HEALTHY
LIVING
LIVE POSITIVELY™ We aim to quench We aspire to help people We are a global company
focuses on seven every thirst and need lead active, healthy with local roots in every
core areas key to our while providing quality lives by producing community where we
business sustainability: consumers can trust. a wide variety of do business. We are
Beverage Benefits; Active We strive to offer and beverages; providing committed to fostering
Healthy Living; Energy tailor beverages for nutrition information sustainable communities
Management and Climate every lifestyle, life stage and consumer health through wide‐ranging
Protection; Community; and occasion based on education; and programs geared to
Sustainable Packaging; individual needs. supporting physical develop economies,
Water Stewardship; and activity programs. improve lives and create
Workplace. opportunity.
7 COCA-COLA CHINA
Consumers make purchasing decisions that share their values and are doing their
about beverage brands based on the great part to protect and enhance people’s lives,
taste and quality of the products as well as communities and the world. By engaging
considerations about nutrition and health. in sustainable business practices and
They also are increasingly making their helping to improve the lives of people in
decisions based on the character of the the communities we call home, we earn the
company that makes the products. People social license to operate and the opportunity
want to interact with brands and companies to thrive.
WATER ENERGY SUSTAINABLE WORKPLACE
STEWARDSHIP MANAGEMENT PACKAGING
AND CLIMATE
PROTECTION
We are committed We aim to be the We envision a world in We foster open work
to responsible water beverage industry leader which our packaging environments as diverse
stewardship. Our goal in energy conservation is seen as a valuable as the markets we
is to safely return to and climate protection. resource for future use. serve. We provide a
nature and communities We are committed to We are making this vision healthy and safe place
an amount of water growing our business but a reality by creating to work and abide by
equivalent to what not the carbon emissions value at every stage of internationally respected
we use in all of our from our manufacturing our packaging lifecycle, human rights principles.
beverages and their operations. through efforts to reduce, We strive to cultivate
production. recover and reuse. an environment where
people are inspired to
create superior results.
2008/2009 SUSTAINABILITY REVIEW 8
We aim to quench every thirst and need while providing quality consumers can trust. We
strive to offer and tailor beverages for every lifestyle, life stage and occasion based on
individual needs.
"Drinking beverages is a part of everyone’s daily life. Coca-Cola China provides innovative
beverage choices for Chinese consumers and has helped accelerate the rapid growth of the
Chinese beverages market."
— ZHAO Yali, Director of China Beverage Industry Association
9 COCA-COLA CHINA
BEVERAGE BENEFITS
BEVERAGE INNOVATION
The Coca-Cola Company is the world’s largest
nonalcoholic beverage company and Coca-Cola
China is a leader in the fast growing Chinese
Volume Mix of Beverage Categories3
beverage industry. We bring great-tasting, quality
nonalcoholic beverages to consumers throughout
China. While we are best-known for the world’s 1%
most beloved brand Coca-Cola, Sprite is a favorite
for consumers in China as well. We are constantly
challenging ourselves to continuously innovate our 14%
15%
portfolio of beverages. 68%
3%
We are committed to offering a beverage for every
lifestyle, life stage and occasion, where it also
makes sense for our long-term business growth.
We focus our thinking on what consumers want
today and anticipate what they will want tomorrow. Sparkling 68%
Juice Drinks 15%
Water 14%
Ready-To-Drink Teas 3%
Other 1%
3 This chart reflects percentage breakdown of our
beverage categories on mainland China in 2009.
Figures are rounded to the nearest full percentage.
Our Consumers Wanted a… Our Innovations...
new juice drink flavor Minute Maid Pulpy introduced
new Tropical Fruit, White Grape
and Lemon flavors
great tasting low-calorie sparkling beverage Coke Zero has zero sugar and
tastes great
ready-to-drink tea that reflects the Chinese tradition Yuan Ye is 100% brewed from real
and reverence for tea culture tea leaves
delicious dairy-based beverage fortified with nutrition Minute Maid Pulpy Super Milky
combines plump "coconut bits"
(nata de coco) with the smooth
richness of dairy-based beverages
hydrating beverage with nutritional benefits for active glacéau vitaminwater has
lifestyles no added artificial flavors nor
preservatives - its fruity colors come
from natural fruits and vegetables
2008/2009 SUSTAINABILITY REVIEW 10
BEVERAGE BENEFITS
BEVERAGE INNOVATION
Our portfolio includes a wide range of full-, low- and no-calorie sparkling and still beverages.
From the added benefits of vitamins and minerals to new ingredients and packaging
innovations, we are constantly challenging ourselves to identify additions to our portfolio of
beverages based on the needs of our Chinese consumers.
Volume Mix of Sparkling and Still Beverages4
68%
32%
Sparkling 68%
Still 32%
4 This chart reflects percentage of sparkling and still beverages for our products
sold on mainland China in 2009. Figures are rounded to the nearest full percentage.
11 COCA-COLA CHINA
BEVERAGE BENEFITS
HOW WE INNOVATE:
GLOBAL INNOVATION AND TECHNOLOGY CENTER IN SHANGHAI
The Coca-Cola China Headquarters Complex in Shanghai GITC is putting into action The Coca-Cola
represents a total investment of USD 90 million and features Company’s long-term commitment to China.
our new Global Innovation and Technology Center (GITC) In addition to developing technological and
that was officially opened on March 6, 2009. Covering beverage innovations for our global system
an expansive 14,460 square meters, GITC is a part of the and serving as the training ground for technical
Company’s global R&D network and our largest research expertise, GITC’s primary focus is speedy
and innovation center in Asia. GITC is one of a few Gold innovations for China and other Pacific Region
Level Leadership in Energy and Environmental Design (LEED) markets. Faster and better new product and
certified buildings in China and features environmental packaging development is made possible by real-
innovations as well as state-of-the-art R&D equipment. time strategic collaborations on consumer insights
GITC currently employs 137 scientists and engineers, all with Coca-Cola China’s award-winning marketing
with the common goal of facilitating the acceleration and team, making it possible to deliver locally relevant
sustainability of our beverage innovations. innovations to meet the needs of our consumers in
China with more efficiency and effectiveness.
Using our 5-stage product development cycle, here’s a glimpse of how innovation at GITC delivered Minute Maid Pulpy Super Milky:
5 Stages R&D Based on Consumer Needs Innovation Insights
Idea Scoping Consumer needs + market dynamics + technical Opportunity exists for a unique and differentiated
trends product concept nutritious dairy-based beverage that is affordable
Preliminary Consumer benefits + market potential + financial Milk powder with whey protein from dairy with added
Business Case feasibility innovation committee approval fruit juice and coconut bits presents unique proposition to
meet Chinese consumer needs
Full Internal validations: Feedback through consumer reseach:
Development • prototypes assessed for regulatory compliance • prefer creamy and refreshing fruit-flavored dairy drink
• production process assessed through line trials which is unique in dairy category
• prefer more protective bottle that fits on-the-go lifestyles
• prefer mango, peach and pineapple flavors
• prefer addition of fruit bits to make product more
interesting
Launch • approvals for new ingredients and technological processes Minute Maid Pulpy Super Milky launched in 300 cities
Preparation • bottlers start production to build inventory for product launch across China from October to December 2009
Market Continously track, monitor and assess Minute So far, great results! Chinese consumers love the great
Execution Maid Pulpy Super Milky against product concept tasting and affordable Minute Maid Pulpy Super Milky
objectives because it offers high-quality nutrition with a unique
mouthfeel and fits their on-the-go lifestyles
2008/2009 SUSTAINABILITY REVIEW 12
BEVERAGE BENEFITS
PRODUCT SAFETY AND QUALITY
The safety and quality of our beverages is of the utmost Occupational Safety and Health System in China,
importance to us. Food safety and quality is also very as it applies similarly to all of The Coca-Cola
important to the Chinese consumers and government. We Company’s operations worldwide. TCCMS also
are guided by the highest global standards and processes incorporates the Hazard Analysis Critical Control
that often exceed the requirements of local regulations at Point and Good Manufacturing Process systems
each stage of our beverage manufacturing process. As an and mandates standard operating procedures for
industry leader with a proven track record, we will continue the entire product lifespan. The Coca-Cola China
to ensure the safety and quality of our products. system rigorously and continuously implements,
documents, and conducts internal and independent
The Coca-Cola Management System (TCCMS) sets the third-party assessment audits to ensure compliance
standards and governs the Quality, Environmental and with all TCCMS requirements.
Ensuring Safety and Quality Every Step of the Way: 5
1 Ingredients & Packaging
• The ingredients that go into our beverages and the packaging that contains them are sourced only
from pre-approved suppliers that pass strict pre-approval audits.
• We routinely collect water, sugar, high fructose corn syrup and in-plant treated sugar syrup from
each production plant for laboratory tests to ensure they meet regulatory requirements.
2 Concentrate & Beverage Production
• Every production facility is routinely audited by independent third-party auditors in accordance
with TCCMS requirements.
• Each production facility conducts incoming quality control to ensure ingredients and packaging
materials are meeting regulatory and quality control requirements before acceptance.
3 Warehousing & Distribution
• We implement Good Warehouse Practices to protect our products during warehousing.
• First Expire First Out guidelines are applied to ensure product age control.
4 In-Market Quality Monitoring
• We randomly collect products from retail outlets across China for laboratory testing in our world-
class analytical lab in Shanghai to evaluate quality performance.
• More than 1,000 randomly collected samples are analyzed monthly.
5 Traceability
• We have a system in place to ensure product traceability through the lifespan of each beverage.
• Every beverage product comes with a code which can trace the product back to its bottling plant,
date of production, and ingredient suppliers.
5 This list highlights only some of the important steps we take as a part of our quality assurance process.
13 COCA-COLA CHINA
BEVERAGE BENEFITS
2008/2009 SUSTAINABILITY REVIEW 14
We aspire to help people lead active, healthy lives by producing a wide variety of
beverages; providing nutrition information and consumer health education; and supporting
physical activity programs.
"People are aspiring to live healthier lifestyles. Different foods should not be categorized as
good or bad - the key to healthier lifestyles is through good dietary behavior. With changing
lifestyles, now there are more overweight people in China. The solution to weight management
is simple - the amount of calories consumed must be balanced with the amount of calories
burned. The best way to to achieve healthier lifestyles is to balance food and beverage intake
with regular physical activity."
— Professor CHEN Chunming, Dean of Chinese Center for Disease Control and Prevention
15 COCA-COLA CHINA
ACTIVE HEALTHY LIVING
Encouraging Active
Healthy Living
We care about the health and well-being of our
consumers and want to make a positive difference in
people’s lives. We believe that a balanced, sensible
diet combining foods and beverages with regular
physical activity is the foundation of active healthy living.
Coca-Cola China hopes to inspire active healthy lifestyles
through the beverages we produce and how we market
them, the nutritional information we provide about our
beverages, and our support of programs that encourage
OUR ACTIVE HEALTHY LIVING
active healthy living. FRAMEWORK
China’s rapid economic development in recent years THINK
has brought about a number of lifestyle changes.
Urbanization has led to fast-paced lifestyles that are
Inform, empower and motivate people
more affluent but can at times be more stressful and less to make healthy diet and activity choices
active. Health issues related to weight management have
arisen, particularly in urban centers and amongst youth. DRINK
While the causes of these health issues such as diabetes Provide and tailor beverages for every
and obesity are complex, through our engagement lifestyle, life stage and occasion
with health-care experts, doctors and related Chinese
government agencies we have come to believe MOVE
that Coca-Cola China and our beverages can play a Raise the standards of physical activity
meaningful role in helping our consumers live active around the world
healthy lifestyles.
Happy Playtime
In March 2006, the China National Committee for
the Wellbeing of the Youth and 12 ministries such
as the Ministry of Education, the Ministry of Health
and the General Administration of Sport launched
the "Chinese Campus Health Campaign" to help
Chinese children grow up happy and healthy.
We supported this Campaign by launching "Happy Playtime,"
a project that provides toolkits on good nutrition and dietary
habits for teachers to use as teaching material in classrooms.
Through Happy Playtime, hundreds of exercises and physical
activity games that are fun and scientifically based to maximize
physical benefits have been developed for children to enjoy
during school. By 2009, more than 1.5 million students from
2,000 schools in 20 cities across China have participated in
Happy Playtime activities.
2008/2009 SUSTAINABILITY REVIEW 16
ACTIVE HEALTHY LIVING
CONSUMER EDUCATION
Public Health Education - China
Health Communications Award
(Healthy Weight Management - 2009)
On April 27, 2009, together with the Ministry of Health
and the China Journalist Association, Coca-Cola China
launched the China Health Communications Award
(Healthy Weight Management - 2009) project. The
theme of this project is focused on how people can
maintain healthy weight through a balanced diet and
regular exercise.
The project will provide a range of communication tools
for media members and provincial bureaus of health
to encourage the media to conduct more accurate
reporting of health issues and to help the government
craft more effective messages on health and wellbeing
to the public. Among the communication tools is a
comprehensive booklet titled "Communication Points
on Weight Management, Media Kit and Dictionary on
Weight Management" that was compiled by health
experts at the Ministry of Health. There is also a website
where informative interviews of medical professionals
and Ministry of Health officials can be found.
The project also includes conferences where well-
known health experts share their knowledge on weight
management with media members. The conferences
have been held in Hangzhou, Shanghai, Beijing,
Guangzhou and other cities across China and were
chaired by representatives from the local bureaus of
health.
Consumer Health Education - Nutritional
Labeling
We have a responsibility to inform our consumers with
fact-based ingredient and nutrition information for our
products so they can make beverage choices that are in
line with a sensible, balanced diet and active lifestyle.
Providing ingredient and nutrition information on our
beverages helps consumers to make informed choices
about the beverages they enjoy.
In addition to listing the ingredients for each beverage
on the packaging, our labels also indicate energy,
protein, fat, carbohydrate and other nutritional content
and adhere to China's nutrition labeling regulations and
related policies of The Coca-Cola Company.
17 COCA-COLA CHINA
ACTIVE HEALTHY LIVING
Responsible Marketing Advertising and Marketing to Children Policy
We respect and support our consumers and communities We are committed to creating accurate, age-appropriate
with advertising and marketing that is tasteful, truthful advertising. We led the global beverage industry in
and responsible. adopting a global Advertising and Marketing to Children
Policy, communicating our marketing guidelines and
Our portfolio of beverage brands provides appropriate
our respect for the role of parents in choosing beverage
beverages for people of different ages on different
options for their children.
occasions from simple daily routines to festive social
celebrations. And we are honored to be a part of the We do not directly target children under the age of 12 in
daily lives of our consumers and their families. our marketing messages in our advertising, and we do
not show children drinking any of our products outside of
We fully appreciate the right and responsibility of parents
the presence of a parent or caregiver.
and caregivers to make the appropriate beverage choices
for children and this philosophy is the cornerstone of We are committed to monitoring this policy to ensure
our Responsible Marketing Practices – Advertising and it is responsive to the needs and requests of parents
Marketing to Children Policy. We know that children are and caregivers, and reflective of the ever-changing
increasingly exposed to marketing messages across more marketplace. We have advocated for the entire non-
media channels and the need for greater control and alcoholic beverage industry worldwide to follow this
guidance has been heightened – we have stepped up to approach and are delighted that guidelines consistent
meet this challenge and we are calling for industry-wide with our policy have been adopted by the International
participation. Council of Beverage Associations.
2008/2009 SUSTAINABILITY REVIEW 18
We are a global company with local roots in every community where we do business.
We are committed to fostering sustainable communities through wide-ranging programs
geared to develop economies, improve lives and create opportunity.
"In 2009, the China Youth Development Foundation was very pleased to present Coca-Cola
China with an Outstanding Contribution Award as we celebrated the 20th anniversary of Project
Hope. Through their long-term commitment to improving rural education, Coca-Cola China
has made a significant contribution to China. Over the years, Coca-Cola China has built 61
Project Hope Schools throughout China and initiated many educational youth development
programs in the schools. And recently, their support of schools reconstruction in areas impacted
by the Sichuan earthquake is most appreciated and is another example of their commitment to
improving education for children in China’s rural areas."
— TU Meng, Secretary General of China Youth Development Foundation
19 COCA-COLA CHINA
COMMUNITY
Economic Impact
With operations in more than 200 countries, the During the height of the recent global financial
Coca-Cola system employs local people, sources local downturn, the Coca-Cola China system maintained
ingredients, and produces and sells our products locally- and increased its unbending commitment to China
directly and indirectly creating millions of jobs. As a by opening three new plants in Jiangxi, Wuhan
Company dependent upon consumer purchasing power, and Xinjiang in 2009, all in support of the Chinese
the sustainability of our business depends on sustainable government’s policy to further develop China’s
economies. Our strategy has always been to develop central and western regions. For these plants, we
and grow our business in markets by providing jobs, invested RMB 800 million and directly created
investment and economic opportunities. 10,000 jobs for local communities in 2009. With
the addition of these new plants, the Coca-Cola
As one of the very first international companies to return China system now operates 38 bottling plants and
to China after the reform and opening-up policy became 2 concentrate plants, employing more than 40,000
a reality, we have now been a part of the business, cultural associates directly and indirectly creating more
and social landscape of modern China for 30 years. As than 400,000 jobs. And we have already begun
China has grown over these three decades, so has our construction of what will become our newest plant
commitment to China and our business in China. The in Inner Mongolia.
Coca-Cola China system has made direct investments
of USD 2 billion in China and will invest an additional
USD 2 billion within three years. The Coca-Cola China
Headquarters Complex in Shanghai that features our
headquarters and Global Innovation and Technology
Center representing a USD 90 million investment marks
the beginning of this second wave of direct investments.
Cumulative Direct Additional Direct Direct Employment Indirect Employment
Investments: Investments Planned Opportunities: Opportunities:
Within 3 Years:
USD 2 USD 2 40,000 400,000
billion billion
Cumulative Charitable Contribution Commitments: Cumulative Community Projects' Beneficiaries:
RMB 200 million 84 million
2008/2009 SUSTAINABILITY REVIEW 20
COMMUNITY
Sustainable Communities
Our goal is to help build sustainable communities wherever we operate. In China, we will
continue to respond to the needs of the local communities we serve, ranging from providing
education and nutrition to rural children, to promoting active healthy living, to enabling
environmental protection and conservation. We are also there to celebrate the milestones such
as the 2008 Beijing Olympic Games and the 2010 Shanghai World Expo.
We were devastated by the Sichuan Earthquake and took action immediately to participate in
the rescue and recovery efforts, and contribute to the rebuilding process. Immediately after the
earthquake, we donated much needed drinking water to affected communities and individuals.
But that was just the start of our efforts. We also immediately provided a RMB 20 million
contribution to various civil society and governmental organizations and then followed with an
additional commitment of USD 12 million from The Coca-Cola Foundation to work with the
China Youth Development Foundation and local governments in various earthquake impacted
provinces and regions to rebuild schools destroyed by the earthquake.
21 COCA-COLA CHINA
COMMUNITY
Contributing to sustainable communities is embedded in the way we operate. In addition to the
community programs we support described in other sections of this Review, we would also like to
highlight our Project Hope partnership and AIDS-Impacted Orphan Care Program.
Project Hope
The Coca-Cola China system has a long-standing commitment to improving educational opportunities for
underprivileged children in rural China. In partnership with the China Youth Development Foundation, we
have supported Project Hope for nearly 20 years. Our contributions to Project Hope have resulted in the
construction of 61 Project Hope schools, 100 Hope libraries, 56 e-learning centers and 55 multi-media
centers in over 20 provinces. We have also provided training to 1,200 teachers and numerous Hope Star
Scholarships to assist promising Project Hope graduates extend their education beyond primary school
to middle school, high school, university and graduate school. To date, our support of Project Hope has
reached 60,000 students across China.
AIDS-Impacted Orphan Care Program
Yunnan is one of the provinces most affected by the HIV/AIDS epidemic and, as a result, has a rising number
of orphans. In 2006, in order to alleviate the growing pressure of this new demographic, we partnered with
the Chinese Foundation for Prevention of STDs and AIDS, the Yunnan Women and Children Development
Center and the Yunnan Ruili Women’s Association to launch the first AIDS-Impacted Orphan Care Program
in Ruili county.
The primary function of this Program is to provide support and care to AIDS-impacted orphans in the 75
villages throughout Ruili. The Program pays for the orphans’ physical check-ups and medical expenses,
subsidizes living and education expenses, provides for regular counseling sessions, and delivers soy milk
powder to supplement their daily nutritional needs.
In 2008 and 2009, Coca-Cola China joined efforts with the Gary Player Foundation to organize annual
fundraisers which have raised RMB 13.5 million collectively to reach 2,000 orphans in Yunnan, Sichuan,
Xinjiang and Gansu.
2008/2009 SUSTAINABILITY REVIEW 22
COMMUNITY
2008 BEIJING
OLYMPIC GAMES
The Olympic Games is a pinnacle sporting event that is watched by billions of people all over the world.
Since the 1928 Amsterdam Olympic Games, The Coca-Cola Company has maintained the longest
continuous commitment to the Olympic Movement of any corporate sponsor.
The 2008 Beijing Olympic Games was a spectacular sporting event unparalleled in history and we are proud
of our part in making this event possible within China. Our sponsorship focused on sharing the excitement
of the Beijing Olympic Games with as many people as possible across China, giving everyone the
opportunity to experience the Olympic Games. We believe facts and numbers speak for themselves. This is
our Beijing Olympic Games story…
"Coca-Cola was the most recognized and effective global sponsor of the Beijing Olympic Games. Through
their comprehensive marketing programs allowing people from all over China to experience the Games,
and by providing beverages to all the spectators and athletes, Coca-Cola's sponsorship made a significant
contribution and helped bring the Olympic Movement to China."
— WANG Wei, Former Executive Vice President of the Beijing Organizing Committee for the 29th Olympiad
In addition to sponsoring the 2008 Beijing Olympic Games,
we also sponsored both the international and domestic torch
relays of the 2008 Beijing Olympic Games and the 2008 Beijing
Paralympic Games.
23 COCA-COLA CHINA
COMMUNITY
2008 BEIJING
OLYMPIC GAMES
The Green Olympics
5,162 environmentally friendly coolers
placed in Olympic venues 1,500 athletes inspired by Coca-Cola’s
environmental speakers signed
commitments to protect the environment
15,000 T-shirts and 7,000 visors made from recycled PET bottles
The High-Tech Olympics
358 million downloads of the Coca-Cola
Olympic Song 28 million photos submitted online toMosaic
Coca-Cola Olympic Photo
the
30,000 artists submitted Coke Art
Bottle designs and 12 million people voted on their favorite designs
310 million votes cast for Coca-Cola’s selection 62 million
of inspirational torchbearers
virtual torch relay participants
on Coca-Cola China websites
The People’s Olympics
240,080 visitors to the Coca-Cola Shuang Experience Center sampled 343,770 beverages
24.9 million servings provided to 7.6 million participants (athletes, volunteers, media,
staff and spectators)
151,944 visitors bought 26,395 pins, 2,216 pinsets, and traded 3 million
pins at Coca-Cola Pin Trading Centers
2010 SHANGHAI WORLD EXPO
Signing up for the 2010 Shanghai World Expo made us the only international
company committed to sponsoring 4 of the biggest public events in China's
history: the 2007 Shanghai Special Olympics; 2008 Beijing Olympic Games;
2008 Beijing Paralympic Games; and 2010 Shanghai World Expo. The 2010
Shanghai World Expo is estimated to become the biggest Expo ever held and
with projected 70 million visitors it is poised to become the largest public event in
human history.
To support the Expo’s theme of "Better City, Better Life," we will leverage this
opportunity to demonstrate our technological innovations and environmental
conservation efforts throughout our pavilion. We invite you to visit us at the Expo!
Coca-Cola China:
• one of the 1st global partners to support the 2010 Shanghai World Expo;
• one of two multinational companies with an independent corporate pavilion;
• will be official beverage service provider to an estimated 70 million visitors to the Expo.
2008/2009 SUSTAINABILITY REVIEW 24
We are committed to responsible water stewardship. Our goal is to safely return to nature
and communities an amount of water equivalent to what we use in all of our beverages and
their production.
Coca-Cola China Water Stewardship Commitment:
• By 2012, reduce our water use ratio6 to 1.95.
"Water quality and availability are serious issues in China. The Yangtze River is the world's
3rd largest river and it sustains the livelihoods of one-third of the population of China. WWF
appreciates Coca-Cola China's long-term commitment to be a leader in water stewardship in its
own operations and to protect the Upper Yangtze River Basin area. Our joint vision is to see a
healthy Yangtze River for people and nature. WWF was very pleased to award Coca-Cola China
our Conservation Partner of the Year in 2008."
— Dermot O’GORMAN, Country Representative of WWF China
6 Water use ratio represents the liters of water required to produce a liter of beverage product.
25 COCA-COLA CHINA
WATER STEWARDSHIP
OUR WATER STEWARDSHIP
Water sustains life – it is vital to our associates, consumers By 2020, our Company's global goal is to safely
and every community where we operate. Water is return to nature and communities an amount
fundamental to our business – it is the primary ingredient of water equivalent to what we use in all of our
in all our products and is indispensable in our production beverages. Our water stewardship efforts focus on
process. In China, there are critical challenges related three main areas:
to water ranging from water pollution, water quality, to
water access in rural areas. We take our responsibility to 1. reduce our water use ratio;
be a steward of water resources very seriously and we are 2. recycle water used in our operations (through
collaborating with our partners, governmental agencies and water reuse projects and effective wastewater
civil society to make a lasting positive impact in this area. treatment); and
3. replenish the water we use through improving
In 2007, The Coca-Cola Company became one of the first community water access and watershed
six companies to commit to the CEO Water Mandate, a restoration and protection.
program designed to help companies better manage water
use in their direct operations and throughout their supply
chains. The guidelines of this mandate help frame the
content of our water stewardship reporting.
The majority of water we use in China come from municipal water sources and we pay the local
governments for all the water we use in our operations. Some of the water we use goes to
hydrating the millions of people who consume our beverages in China but water is also used
in our production process for rinsing, heating, cooling and washing. To comprehensively reflect
our water efficiency, we include the water content of our beverages and the water used in the
production process in our calculation of water use ratio.
Water Use Ratio7
(liters/liter of product)
Compared with our 2004 baseline,
there is a 35% improvement in
3.2
2.92 water efficiency in our bottling plants.
2.68
2.44
2.21
2.06
2004 2005 2006 2007 2008 2009
7 This chart includes data from all Coca-Cola China system bottling plants.
2008/2009 SUSTAINABILITY REVIEW 26
WATER STEWARDSHIP
27 COCA-COLA CHINA
WATER STEWARDSHIP
Recycling Water
in Our System
While we work to improve our water efficiency for each liter of product we
produce, we also recycle the water we use in our operations. Water pollution
is a serious issue in China caused primarily by agricultural practices, industrial
discharge and household sanitation. For our part, we are minimizing the amount of
water we discharge across the Coca-Cola China system, ensuring that wastewater
discharged from all our facilities meet regulatory wastewater requirements, and
provide leadership to China’s beverage industry on best-in-class wastewater
treatment management. Currently, all the wastewater discharged from our
manufacturing processes in China is at a level that supports aquatic life.
These fish are swimming in recycled wastewater in
our Shanghai plant.
Water used in our system operations is recycled through a stringent treatment
and cleansing process. This ensures that the quality of the wastewater meets or
exceeds applicable laws and regulations before being released back into the
environment. All Coca-Cola China system facilities meet the wastewater effluent
standards of The Coca-Cola Company and those of the local governments where
they operate. Treated wastewater also is sometimes used within our plants for
utility purposes in boilers, evaporators and chillers and outside for landscape
irrigation and dust control, reducing our use of external water resources.
2008 WASTEWATER DISCHARGE LIMITS8
(mg/L = milligrams per liter)
Maximum Concentration
(unless local limits are lower)
5-Day Biological Oxygen Demand 50 mg/L
pH Level 6.5-8 mg/L
Total Suspended Solids 50 mg/L
Total Dissolved Solids 2,000 mg/L
Total Nitrogen 2-5 mg/L9
Total Phosphorus 2-5 mg/L9
8 These are six of the 20 water quality parameters established for
the Coca-Cola system.
9 Depends on receiving stream water conditions.
2008/2009 SUSTAINABILITY REVIEW 28
WATER STEWARDSHIP
WATER BEYOND OUR OPERATIONS
Water is a resource under great pressure in China and globally. Looking ahead, we foresee that economic
development, climate change and population growth will increase pressure on freshwater resources in
China. Because we are a leader in China’s beverage industry, we welcome the responsibility to replenish
water resources in the communities where our associates and consumers live, where our facilities operate,
and in the rural areas where much of our ingredients are locally grown and sourced. We aspire to replenish
an amount of water to these local communities that is equivalent to what is used in our beverages. We do
this in partnerships with Chinese government agencies, local communities and NGOs.
Preserving the Yangtze River Basin for Future Generations with WWF China
In 2007, The Coca-Cola Company and World Wide Fund for Nature (WWF) initiated
a transformational multi-year partnership to conserve seven of the world’s most
important freshwater river basins with a total commitment of USD 23.75 million.
The Yangtze River Basin, running across China and sustaining more than 400 million
people and countless fish and wildlife species, is an integral part of this global
commitment. The Coca-Cola China system is working with WWF China in four focus
areas and numerous related local initiatives to improve the health of the Yangtze River
Basin. Below are some highlights from our partnership thus far. We look forward to
reporting further progress in future reports.
Field Demonstration
Pilot sites along Min River and Jialing River established and being used to
demonstrate the protection of freshwater ecosystems in innovative ways.
Policy Advocacy
In 2009, supported the development of the Yangtze Conservation and
Development Report and the Corporate Sub-Forum of the 3rd Yangtze
Forum in Shanghai.
Business Engagement
Continued to champion industry leadership by sharing best-in-class
practices in water conservation.
Raising Public Awareness
In 2008 and 2009, we supported WWF China’s Wetland Ambassador Action which
promotes wetland conservation through wetland assessments and related activities.
2008: 300 college students spread wetland conservation messages to 14 provinces across
China, reaching 60,000 people directly and at least 400,000 people through the media.
2009: 700 college students spread wetland conservation messages to 18 provinces across
China, reaching 105,000 people directly and millions more through the media.
29 COCA-COLA CHINA
WATER STEWARDSHIP
WATER BEYOND OUR OPERATIONS
Supporting China’s Efforts to Improve Rural This project is co-funded by the partners with a total
Water Access and Safety input of USD 6,792,000 for a 4-year period (2007-2011).
It aims at supporting government efforts to improve
The Chinese government has made significant efforts water resources management and drinking water safety
to expand the supply of safe drinking water in rural in rural regions of China with priorities given to the
areas over the past decades. The central government western and northern region and communities of ethnic
has promised in its 11th Five Year Plan (2006–2010) minorities who are ecologically fragile, economically
to make safe drinking water available to 160 million disadvantaged and geographically remote.
rural residents by 2010. The government has also
set an ambitious target of providing all of China’s To date, through research, capacity building and field
rural residents with clean drinking water by 2013. demonstrations:
In our effort to support this important government 1. 320,000 residents in project areas participated and
directive, in 2007 we joined the government of China benefited;
represented by the Ministry of Water Resources, China 2. 30,000 tons of sewage treated by the Shuangcheng
International Center for Economic and Technical city wastewater treatment plant;
Exchanges of the Ministry of Commerce, together 3. 25,000 local residents gained access to water
with the United Nations Development Programme, through field demonstration projects; and
in an unprecedented partnership – "Improved Water 4. 22,713 students and teachers benefited from
Resources Management and Drinking Water Safety in improved sanitation facilities and access to safe
Rural Regions of China." drinking water in 20 schools located throughout
Sichuan and Xinjiang.
Saving Water Across China, One Barrel At A Time
The Save a Barrel of Water program was launched in 2005
to educate young people across China on the importance
of water conservation. Since then, this project has grown
to become a country-wide movement across China,
encouraging students and their families to practice
water conservation in their daily lives through practical "Our team visited
tips. By 2009, this project reached one million students in wetlands to find out what
22 cities. plants are most effective for
cleaning water in nature. Even
though we gave up our weekends and
holidays to go back and forth between
labs and wetlands under the scorching sun,
we gained so much knowledge from our field
observations and hands-on experiments that we
all wanted to keep going! We were all hugging each
other when we heard our recommendations will be
implemented and will remember this experience for
the rest of our lives!"
— Teacher & Students, Class 8, Junior Grade 2,
No. 6 Middle School, Tongzhou, Beijing
2008/2009 SUSTAINABILITY REVIEW 30
We aim to be the beverage industry leader in energy conservation and climate protection.
We are committed to growing our business but not the carbon emissions from our
manufacturing operations.
Coca-Cola China Energy Management and Climate Protection Commitments:
• By 2015, reduce our energy use ratio10 to 0.40.
• By 2010, continue to reduce our carbon footprint by placing 5,000 environmentally friendly
coolers in the marketplace, in addition to the more than 13,300 environmentally friendly
coolers we have already placed since 2008.
"Climate change is the most serious global challenge of the 21st century. Through continuous
investment in technological innovation and effective management to reduce their carbon
emissions, Coca-Cola China has achieved remarkable success in climate protection through their
actions and is a best-practice model for other businesses."
— ZHAI Qi, Secretary General of China Business Council for Sustainable Development
10 Energyr use ratio represents the megajoules of energy required to produce a liter of beverage product.
31 COCA-COLA CHINA
ENERGY MANAGEMENT AND CLIMATE PROTECTION
Improving Energy Efficiency
Energy Use Ratio11
(megajoules/liter of product) Improving our energy efficiency and climate
Compared with our 2004 baseline, protection is a key focus area for the entire
there is a 35% improvement in Coca-Cola China system. We use energy
energy efficiency in our bottling plants. to operate our production facilities, power
0.65 0.64 our offices, refrigerate and distribute our
0.59 products. Because the use of energy from
0.55 non-renewable sources creates carbon
0.48 dioxide (CO2) emissions, which is the main
0.42 greenhouse gas responsible for climate
change, we aim to improve our energy
efficiency and minimize our carbon footprint.
Not only does this make environmental
sense, it’s also good business sense because
2004 2005 2006 2007 2008 2009 in the long term it reduces costs.
11 This chart includes data from all Coca-Cola China system bottling plants.
We have an energy management system in
place to monitor our use and identify areas
where there is room for improvement. We
measure our efficiency performance by the
Sources of Energy12 megajoules of energy used to produce a
liter of product, which is our energy use
ratio (EUR). As we produce more beverages
to meet China’s growing ready-to-drink
7% 4% hydration needs, our total energy use may
17% increase, but we are continuously improving
our EUR, making our beverages more
energy efficient year-on-year. Compared to
our EUR in 2004, our 2009 EUR represents a
12%
44% 35% improvement in efficiency.
1%
15%
Electricity 44%
Natural Gas 17%
Coal 15%
Purchased Steam 12%
Heavy Fuel Oil 7%
Light Fuel Oil 4%
Propane (LPG) 1%
12 This chart reflects different sources of energy used by the
Coca-Cola China system bottling plants in 2009.
2008/2009 SUSTAINABILITY REVIEW 32
ENERGY MANAGEMENT AND CLIMATE PROTECTION
Managing Our
Carbon Footprint
We believe that climate change can
impact the sustainability of our business,
and are diligently working to minimize
the environmental impact of our products
and operations. We know that seeing the
full picture of our carbon emissions is an
important step to implementing effective
emissions reduction strategies. We have a
good understanding of the main elements of
emissions from the Coca-Cola China system
and have taken steps to reduce emissions
from our operations.
Coca-Cola China – Built to Sustain Our People and the Planet Some green features include:
We are very proud of the environmental innovations featured in • Wind-powered solar road lighting
our new Coca-Cola China Headquarters Complex in Shanghai that • Thermal-powered hot water system
houses Coca-Cola China’s new headquarters, our Global Innovation • Wastewater and rainwater collected
and Technology Center and other facilities. This complex opened for for landscaping and sanitation use
operations in 2009 and represents a USD 90 million investment. The • Green roof minimizes heat gain from
green design of our complex takes a long-term approach towards sunlight
environmental conservation and includes innovative technologies, • Forest Stewardship Council certified
materials and design for enhanced indoor air quality, alternative wood incorporated
energy, equipment efficiency, and energy savings. Our headquarters
and GITC were given Gold Level LEED certification.
Supporting Earth Hour in China
Our darkest hour might be our
brightest! Earth Hour is a global
event launched by Worldwide Fund
for Nature calling for people to turn
off lights for ONE hour on March
28th, 2009 to raise awareness.
• All Coca-Cola China offices, 15
bottling plants and 223 sales
offices went DARK;
• 2,440 billboards belonging to us
and our customers went DARK;
• More than 1 million people
pledged to support Earth Hour on
Coca-Cola China websites.
33 COCA-COLA CHINA
ENERGY MANAGEMENT AND CLIMATE PROTECTION
Climate Innovations
We are continuously learning from best practices in energy management and climate protection and implementing
them throughout the Coca-Cola China system. In our manufacturing operations and office facilities, our
improvements range from fixing leaks, insulating pipes and putting in efficient lighting to installing renewable
energy sources. But we feel we can do more. As a leader in the beverage industry worldwide, The Coca-Cola
Company is making significant investments to champion climate protection innovations with our partners. Up
to now, our Company has invested USD 50 million in research and development to advance the use of climate-
friendly cooling technologies.
The Promise:
Refrigerants Naturally! is a global not-for-profit • By using HFC-free insulation material, we can
initiative launched by The Coca-Cola Company and other eliminate harmful blowing agents by 100%.
companies in 2004 to combat climate change and ozone • By using HFC-free refrigerants, we can reduce
layer depletion by substituting harmful fluorinated gases refrigeration equipment’s direct greenhouse gas
("F-gases," such as CFCs, HCFCs and HFCs) with natural emissions by 99%.
refrigerants. For The Coca-Cola Company, this applies to • By 2010, all our new refrigeration equipment
our cold-drink equipment which are the refrigeration units purchases will be 40% - 50% more energy efficient.
and vending machines that allow our beverages to reach • By 2015, all our new refrigeration equipment
consumers cool and refreshing. purchases will be HFC-free.
Keeping Our Promise:
• 2006 Coca-Cola China system commits to using 100%
HFC-free insulation in all new refrigeration units.
• 2008 Coca-Cola China system places 5,700
refrigeration units that use HFC-free refrigerants.
• 2009 Coca-Cola China system places energy saving
EMS-55 and cassette technology in all new units with
capacity grreater than 250 liters.
• 2009 Coca-Cola China system places additional 7,700
refrigeration units that use HFC-free refrigerants.
EMS-55 is an intelligent system that monitors usage patterns and then adjusts energy usage to
maximize efficiency. For example, a cooler placed in a store may be opened frequently during the day,
but would likely be left unopened when the store is closed overnight. EMS-55 self adjusts to allow more
energy usage during peak times while going into rest mode when less energy is needed. We believe
that this technology has the potential to make refrigeration units up to 35% more energy efficient.
Coupled with new cassette technology that will be incorporated into refrigeration units, the total
reduction of energy use can reach up to 50%.
2008/2009 SUSTAINABILITY REVIEW 34
We envision a world in which our packaging is seen as a valuable resource for future use.
We are making this vision a reality by creating value at every stage of our packaging
lifecycle, through efforts to reduce, recover and reuse.
Coca-Cola China Sustainable Packaging Commitment:
• By 2015, improve packaging material efficiency per liter of product sold by 7% from our
2008 baseline.
"Our mission is to improve resource use efficiency in China by giving new life to post-consumer
plastic bottles. We collect, process and purify 50,000 tons of plastic bottles each year and there
are many different uses for the plastic chips. Coca-Cola China shares our vision and is a key
industry driver of plastic bottle recycling and reuse efforts in China. We look forward to working
with partners like Coca-Cola China to develop more efficient ways to collect and process plastic
bottles for future use."
— Ricky YAO, Director and CEO of Incom Resources Recovery Co. Ltd.
35 COCA-COLA CHINA
SUSTAINABLE PACKAGING
Our Sustainable Packaging Vision
Packaging adds value to our products by increasing shelf life, minimizing breakage, safeguarding
public health, providing product information, and creating consumer convenience. But in an era of
rising energy costs and scarce resources, we must work toward packaging that adds value not only
to our products, but also to our environment and society. We hope to do this through our sustainable
packaging vision:
R educe We strive to be the most environmentally efficient user of high-
quality, consumer-preferred packaging in the beverage industry. We
continually explore new ways to reduce the amount of material and
energy used in our packaging without sacrificing quality. All of our
major packages have seen significant material reductions since their
initial introductions.
By 2015, our goal is to use 7% less packaging material in each bottle
or can compared to our 2008 baseline.
R ecover The recovery of glass bottles, plastic bottles and aluminum cans
for reuse is critical to our sustainability aspirations. In China, these
packaging materials have economic value and so there is an informal
system in place that recovers a significant amount of these packaging
materials. However, we will continue to look for opportunities to
support and enhance the packaging recovery process.
R euse We are working to encourage demand for recovered materials and
assisting local recyclers to make use of recovered materials. In 2008,
for the Olympic Games in Beijing, we promoted the use of recycled
PET bottles by providing thousands of T-shirts, visors and uniforms
made from PET to athletes, officials, associates and our hospitality
guests. And we are helping to develop local reuse capability with
INCOM, a company based in Beijing that processes used plastic
bottles into recycled PET chips for future use.
2008/2009 SUSTAINABILITY REVIEW 36
SUSTAINABLE PACKAGING
PACKAGING INNOVATION
ink
t You Dr fe after th
ey’ve
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37 COCA-COLA CHINA
SUSTAINABLE PACKAGING
PACKAGING INNOVATION
We are continuously looking for packaging Primary and Secondary Packaging Materials13
innovations…
1881 – Shorter, Lighter and Better
Than Ever! 8% 5%
7%
6%
23%
51%
Old Model 1881
1881 refers to a new innovative model of PET
bottle necks. By reducing the height, weight and
design of the bottle necks, we can reduce the
amount of PET used in each bottle between 1.25 Plastic - Nonrefillable PET 51%
grams to 1.35 grams, and a typical closure weight Paper - Corrugated 23%
reduction of 0.5 grams. Metal - Aluminum 7%
Plastic - Low-Density Polyethylene 6%
Here in China, the rollout of our new short-height Plastic - Polypropylene 5%
1881 bottle cap for most of our sparkling and still Other 8%
beverages is expected to eliminate the equivalent
plastic use of 439 million caps and 208 million 500- 13 This chart reflects percentage breakdown of our primary and
ml bottles. secondary packaging materials on mainland China in 2009 based
on total tonnage of packaging materials used.
Ice Dew – More Than a Light Weight!
In July of 2009, we made a commitment to light weight our Ice
Dew bottles nationally. We are reducing the amount of PET used
for each 550-ml bottle by 6.2 grams, making it the lightest bottle
of its kind in the Chinese market.
Using a baseline figure of 1 billion bottles of Ice Dew per year,
6,200 tons of PET, which is the equivalent of 16,400 tons of carbon
emissions, will be saved. The total carbon emissions saved from Ice
Dew light weight bottles equal 101 acres of forest planted or 2,788
cars taken off the road.
Additionally, carbon emissions will be reduced in transportation,
and the light weight bottle is easy to twist and crush for recycling.
Ice Dew is well on its way to a new green living journey!
2008/2009 SUSTAINABILITY REVIEW 38
We foster open work environments as diverse as the markets we serve. We provide a
healthy and safe place to work and abide by internationally respected human rights
principles. We strive to cultivate an environment where people are inspired to create
superior results.
"I’ve been working in the Coca-Cola China system for 30 years. In these 30 years, together
with the Company, we witnessed reform and opening-up in China that brought prosperity
to my homeland. During this time, together with the Company, we tackled many challenges
and created countless successes. In the Coca-Cola family, associates are inspired because the
Company cares about us and creates a development platform for us. I love this Company and
hope I can work here for another 30 years!"
— ZHANG Shoujun, Engineer, Production & Technology Department,
Beijing Coca-Cola Beverages Co. Ltd.
39 COCA-COLA CHINA
WORKPLACE
INCLUSIVE WORKPLACE
We believe that associates who are inspired
and valued create superior results. We strive
to be a great place to work for all of our
associates by fostering safe, open, inclusive
and healthy work environments.
The Coca-Cola Company’s Workplace Rights
Policy and Human Rights Statement establish
a consistent approach to engaging with all
associates of entities where The Coca-Cola
Company has majority ownership. We also
seek to positively influence our independent
bottling partners and suppliers to share our
values in their workplaces. We aim to provide
the best possible workplace environment
for the 40,000 associates in the Coca-Cola
China system and the more than 400,000 job
opportunities created in our value chain.
Managing Workplace Safety
Throughout the Coca-Cola China system, we are committed to providing a safe and healthy work environment
through implementation of our Occupational Safety and Health policies which are a part of The Coca-Cola
Safety Management System, and an integral part of the holistic TCCMS described earlier in this Review.
Associate Engagement
Percentage of associates
We believe in and encourage continuous
engagement with our associates. We use both
unionized as of 2009
formal and informal methods to communicate • Coca-Cola Beverages (Shanghai) Ltd.: 100%
with associates, including an open-door policy • Swire Beverages Ltd.: 95%
for discussions with management, interactive • COFCO Coca-Cola Beverages Ltd.: 100%
roadshows with senior management, newsletters
• Coca-Cola China Industries Ltd.: 100%
and regular associate reviews. In addition,
every two years an Employee Insights Survey is • Coca-Cola Bottlers Manufacturing
conducted to better understand the needs of our Holdings Limited: 94%
associates.
We also encourage constructive dialogue with our
associates and their chosen representatives. As
of 2009, a significant majority of our associates
throughout the Coca-Cola China system were
unionized and their respective unions are
playing an important role in communicating with
management.
2008/2009 SUSTAINABILITY REVIEW 40
WORKPLACE
Talent Development
Giving our associates the opportunity and tools they need to
realize their fullest potential is a key driver for the Coca-Cola China
system. One way we seek to achieve this goal is providing regular
training for our associates. We provide training through a number
of different methods such as internal training sessions and the use
of third-party professional trainers at off-site training facilities.
Coca-Cola University
With increasing demands on people development and capability
building, we are also developing internal training services.
The Coca-Cola University was officially opened in 2006 to provide
the Coca-Cola China system with optimal training solutions in
terms of quality, focus, effectiveness and value. In addition to
providing training to Coca-Cola China system associates, we
have now expanded our services to provide training for our key
customers as well.
Our mission is to become a capability building organization
providing one-stop training service.
At the Coca-Cola University, we aim to:
• create a learning environment that excites and motivates people;
• develop well-rounded beverage professionals capable of effective leadership; and
• provide our customers with true value through our training programs.
Some achievement highlights:
• training hours more than doubled from 2,200 hours in 2006 to 5,100 hours in 2009;
• number of key external customers more than tripled from 10 in 2007 to more than 30 in 2009;
• expanded areas of service from classroom training to include e-learning; and
• hosted more than 80 EMBA groups from business schools all over the world to share insights on
doing business in China.
Coca-Cola University is not only a place "where learning never stops" but also a place where
learning starts!
41 COCA-COLA CHINA
WORKPLACE
From Supply Chain
To Sustainability Chain
The Coca-Cola China system is supported by hundreds of independent
suppliers who supply us with goods and services. Like most companies
operating in China, we face challenges in our supply chain. However,
we are committed to exerting a positive influence on our suppliers
by encouraging best practices in their operations through regular
communications, trainings, coaching and monitoring.
In 2008, a few Chinese students published a report online alleging labor
misconduct at bottling and supplier facilities. We took this report very
seriously and immediately began a comprehensive investigation and
conducted independent third-party audits of the named facilities. While
our audits have not found the bottlers’ use of contract labor in violation of
the Chinese Labor Laws, we are still very interested in an open dialogue
with the students in order better to understand their concerns and discuss
potential options for further improvements in our labor relations.
Coca-Cola China and our bottling partners run our businesses in full
compliance with local labor laws, government guidelines and policies. We
have robust programs in place to monitor and audit the workplace practices
of our bottlers and suppliers to ensure full compliance with China’s labor
laws. All our bottlers and suppliers are required to be in full compliance with
The Coca-Cola Company’s Supplier Guiding Principles (SGP) and they are
routinely audited for compliance.
SGP is the foundation of our commitment to promote the respect of labor
rights among our business partners. SGP compliance is a requirement for all
direct suppliers of goods and services to the Coca-Cola China system and is
included in all relevant contracts.
2008/2009 SUSTAINABILITY REVIEW 42
WORKPLACE
From Supply Chain
To Sustainability Chain
Supplier Guiding Principles
Freedom of Association and Collective Bargaining
Respect employees’ right to join, form, or not to join a labor union without fear of reprisal,
intimidation or harassment. Where employees are represented by a legally recognized union,
establish a constructive dialogue with their freely chosen representatives and bargain in good faith
with such representatives.
Prohibit Child Labor
Adhere to minimum age provisions of applicable laws and regulations.
Prohibit Forced Labor and Abuse of Labor
Prohibit physical abuse of employees and prohibit the use of all forms of forced labor, including
prison labor, indentured labor, bonded labor, military labor or slave labor.
Eliminate Discrimination
Maintain workplaces that are free from discrimination or physical or verbal harassment. The basis for
recruitment, hiring, placement, training, compensation, and advancement should be qualifications,
performance, skills and experience.
Work Hours and Wages
Compensate employees relative to the industry and local labor market. Operate in full compliance
with applicable wage, work hours, overtime and benefits laws, and offer employees opportunities to
develop their skills and capabilities, and provide advancement opportunities where possible.
Provide a Safe and Healthy Workplace
Provide a secure, safe and healthy workplace. Maintain a productive workplace by minimizing the risk
of accidents, injury, and exposure to health risks.
Protect the Environment
Conduct business in ways which protect and preserve the environment. Meet applicable
environmental laws, rules, and regulations.
43 COCA-COLA CHINA
WORKPLACE
From Supply Chain
To Sustainability Chain
SGP Assessments
The Coca-Cola Company’s policy requires that suppliers be assessed for SGP compliance
every three years by an authorized external auditing agency. Where non-compliance
is found, we provide a specific timeframe for corrective action, require the supplier to
provide a corrective action plan, and either require the supplier to certify completion
of the corrective action in writing or will re-audit the supplier within six months to three
years, depending on the nature of the non-compliance.
The goals of our supply chain management process are to protect workers’ rights,
improve environmental performance and ensure responsible procurement. We believe
we can make the most positive impact on our supply chain by engaging non-compliant
suppliers and providing them training, support and ongoing monitoring. Through this
process of working with non-compliant suppliers and giving them the opportunity for
improvement, their employees and surrounding environments will benefit more than if
we took our business elsewhere. Of course, in cases where suppliers refused to work with
us in this process, we would de-authorize the supplier and terminate the relationship.
Our suppliers have given us positive feedback on this process and indicated that their
employees have benefited from better labor relations, safer workplaces and improved
standards.
In 2008, 672 assessments were conducted on 426 suppliers. 211 of the suppliers we
assessed in 2008 were in compliance. 109 suppliers with violations, such as blocked
emergency exists or overtime pay violations, developed corrective action plans and re-
assessment timelines were agreed to and executed. 106 suppliers with more systematic
issues were not authorized.
In 2009, 451 assessments were conducted on 442 suppliers. 301 of the suppliers we
assessed in 2009 were in compliance. 122 suppliers with violations developed corrective
actions plans and re-assessment timelines have been agreed to and have been, or are
in the process of being, executed. 19 suppliers with more systematic issues were not
authorized.
2008/2009 SUSTAINABILITY REVIEW 44
CORPORATE GOVERNANCE AND ETHICS
Board of Directors. At The Coca-Cola Company, we are guided by our established standards of corporate
governance and ethics. We continually review our systems to ensure transparency and accountability. The
Board of Directors ("Board") of The Coca-Cola Company is elected by the shareowners to oversee their
interest in the long-term health and overall success of the Company and its financial strength. The Board
serves as the ultimate decision-making body of the Company, except for those matters reserved to or
shared with the shareowners. The Board carries out certain responsibilities through the work performed by
its seven standing committees: the Audit Committee, Compensation Committee, Committee on Directors
and Corporate Governance, Executive Committee, Finance Committee, Management Development
Committee and Public Issues and Diversity Review Committee. The Board selects and oversees members
of senior management, who are charged by the Board with conducting the business of the Company. The
Board currently has 14 members, 13 of whom are not employees of The Coca-Cola Company.
The Corporate Governance Guidelines, along with the Board Committee Charters and the key practices of
the Board, provide the foundation for corporate governance at The Coca-Cola Company. The Corporate
Governance Guidelines address such areas as the Board mission and responsibilities; Director qualifications;
determination of Director independence; Chief Executive Officer compensation and performance
evaluation; and management succession planning.
Codes of Business Conduct. The Code of Business Conduct ("Code") of The Coca-Cola Company,
which is available in 19 languages, including Chinese, on both our internal and external websites, guides
our business conduct, requiring accountability, honesty and integrity in all matters. All associates of The
Coca-Cola Company and its majority-owned subsidiaries are required to read and understand the Code
and follow its precepts in the workplace and larger community. The Code is administered by the Ethics
and Compliance Committee (various members of the Company’s senior leadership), with oversight by The
Coca-Cola Company’s Chief Financial Officer, General Counsel and the Audit Committee of the Board,
which is composed solely of independent Directors. Non-employee Directors of The Coca-Cola Company
and its subsidiaries are bound by a Code of Business Conduct for Non-Employee Directors that reflects
the same principles and values as the Code but focuses on matters of most relevance to non-employee
Directors. This non- employee Director Code is administered by the Committee on Directors and Corporate
Governance of the Board, which is composed solely of independent Directors.
Anti-Corruption. The Coca-Cola Company’s long-standing commitment to doing business with integrity
means avoiding corruption in any form, including bribery, and complying with the anti-corruption laws of
every country in which we operate. The Coca-Cola Company’s Anti-Bribery Policy provides guidance on how
to conduct business in a fair, ethical and legal manner.
We conduct periodic anti-bribery audits of our business to raise overall awareness, detect potential
misconduct and monitor compliance with anti-corruption laws and Company policy. We have assessed all
our business units for risks related to corruption and concentrate our auditing on the highest-risk locations.
From January 2008 through June 2009, we conducted anti-bribery audits in The Coca-Cola Company
business units operating in nearly 100 countries, including China.
In 2008, we hosted an anti-bribery summit for The Coca-Cola Company and Coca-Cola system associates.
The summit allowed associates to connect and share best practices, leveraging expert insights and
experiences.
45 COCA-COLA CHINA
GLOBAL REPORTING INITIATIVE (GRI)
Below is an index of our reporting against the GRI G3 Guidelines within the content of Review. Indicators
not included in the table are not reported against in this Review. Additionally, this is a country level report
and as such, only partial information is included and indexed here for reference. The Coca-Cola Company’s
entire report against the GRI G3 Guidelines can be viewed at www.gri.thecoca-colacompany.com.
Section Page Section Page Indicator Page Indicator Page
Standard Disclosures Performance Indicators
Strategy and Analysis 3.6 1, 5 Economic Performance Labor Practices
1.1 3 3.7 1 Indicators and Decent Work
Organizational Profile 3.8 1, 4-5 EC1 20 Performance Indicators
2.1 2 3.11 3 EC6 4, 6, 43-44 LA12 40
2.2 4, 6, 11 3.12 1, 46 Environmental Human Rights
2.3 4-5 Governance, Performance Indicators Performance Indicators
2.4 12, 33 Commitments, and EN1 38 HR2 43-44
2.6 4-5 Engagement EN3 32 HR6 43-44
2.7 4-5 4.1 45 EN5 32, 34 HR7 43-44
2.9 5, 20, 33 4.2 45 EN6 32, 34 Society Performance
2.10 48 4.3 45 EN9 26 Indicators
Report Parameters 4.8 45 EN10 26 SO2 45
3.1 1 4.9 45 EN13 29 SO3 45
3.2 1 4.12 1, 26, 30 EN14 29, 32 SO5 17, 20, 26,
3.3 1 4.13 26 EN18 34, 38 29-30
3.4 1 4.14 3 EN26 29-30, 33, 38 Product Responsibility
3.5 1, 3 4.17 3 EN27 38 Performance Indicators
EN30 29-30 PR1 6, 13
PR3 17
PR5 10, 12
PR6 18
2008/2009 SUSTAINABILITY REVIEW 46
FORWARD LOOKING STATEMENTS, ENVIRONMENTAL
STATEMENT AND EQUAL OPPORTUNITY POLICY
Forward-Looking Statements
This Review contains statements, estimates or projections that constitute "forward-looking statements" as
defined under U.S. federal securities laws. Generally, the words "believe," "expect," "intend," "estimate,"
"anticipate," "project," "will," and similar expressions identify forward-looking statements, which generally
are not historical in nature. Forward-looking statements are subject to certain risks and uncertainties that
could cause actual results to differ materially from The Coca-Cola Company’s historical experience and our
present expectations or projections. These risks include, but are not limited to, water scarcity and quality,
changes in the nonalcoholic beverages business environment, the ability to maintain good relationships with
our bottling partners, changes in laws and regulations applicable to our business, and litigation and legal
proceedings. You should not place undue reliance on forward-looking statements, which speak only as of
the date they are made. The Company undertakes no obligation to publicly update or revise any forward-
looking statements.
Environmental Statements
A healthy environment, locally and globally, is vital to our business and to the communities where we
operate. We view protection of the environment as a journey, not a destination. The Coca-Cola Company
began that journey more than 100 years ago and it continues today. Each employee of The Coca-Cola
Company has responsibility for stewardship of our natural resources and must strive to conduct business
in ways that protect and preserve the environment. Our employees, business partners, suppliers and
consumers must all work together to continuously find innovative ways to foster the efficient use of natural
resources, the prevention of waste and sound management of water. Doing so not only benefits the
environment, it makes good business sense.
Equal Opportunity Policy
The Coca-Cola Company values all employees and the contributions they make. Consistent with this
value, the Company reaffirms its long-standing commitment to equal opportunity and affirmative action
in employment, which are integral parts of our corporate environment. The Company strives to create an
inclusive work environment free of discrimination and physical or verbal harassment with respect to race,
gender, color, national origin, religion, age, disability, sexual orientation, gender identity and/or expression,
or veteran status. We will make reasonable accommodations in the employment of qualified individuals with
disabilities, for religious beliefs and whenever else appropriate.
The Company maintains equal employment opportunity functions to ensure adherence to all laws and
regulations, and to Company policy in the areas of equal employment opportunity and affirmative action.
All managers are expected to implement and enforce the Company policy of nondiscrimination, equal
employment opportunity and affirmative action, as well as prevent acts of harassment within their assigned
area of responsibility. Further, it is a part of every individual’s responsibility to maintain a work environment
that reflects the spirit of equal opportunity and prohibits harassment.
"Coca-Cola," "Coca-Cola" in Chinese, "Coca-Cola Zero," "Coca-Cola Zero" in Chinese, "Coca-Cola Light"
in Chinese, "Dynamic Ribbon Device," "Contour Bottle," "Sprite," "Sprite" in Chinese, "Sprite Icy Mint"
in Chinese, "Fanta," "Fanta" in Chinese, "Smart," "Smart" in Chinese, "Minute Maid," "Minute Maid" in
Chinese, "Minute Maid Pulpy Orange" in Chinese, "Minute Maid Pulpy Super Milky" in Chinese, "Beauty
Fruit" in Chinese, "C Bits Lemon," "Refreshing Pulpy" in Chinese, "Tropical Fruit Bits" in Chinese, "Qoo,"
"Qoo" in Chinese, "Qoo" character, "Heaven and Earth," "Heaven and Earth" in Chinese, "Ice Dew," "Ice
Dew" in Chinese and "Original Leaf" in Chinese (stylized font), "Live Positively" and "Live Positively" icon
are the trademarks of The Coca-Cola Company.
"Glacéau" and "Glacéau vitaminwater" are the trademarks of Energy Brands Inc.
"Schweppes" is the trademark of Atlantic Industries.
"NESTEA," "NESTEA" in Chinese, "ICE RUSH" and "ICE RUSH" in Chinese are the trademarks of Société
des Produits Nestlé S.A.
47 COCA-COLA CHINA
2008/2009 SUSTAINABILITY REVIEW 48
2008 Awards and Recognitions 14
Recipient Company15 Name of Award/Recognition16 Awarding Organization
Beverage Benefits
Coca-Cola China Best Global Brand Award “Business Weekly” and Interbrand
Swire Beverages Ltd. Top 20 Enterprises in China’s Beverage Industry Award China Beverage Industry Association
Exemplary Organization for Safe Production Award Administrative Committee of Xian Municipal
Economic and Technical Development Zone
COFCO Coca-Cola Beverages Ltd. Exemplary Food Safety Enterprise Award Tianjin Municipal Government Food Association
Safe Production Enterprise Award Jinan Municipal Government
Coca-Cola China Industries Ltd. Outstanding Socially Responsible Quality Control Award Jilin Provincial Government Quality Supervision
Bureau
Level AAA Quality Prestige Award Shanxi Provincial Government
Active Healthy Living
Coca-Cola China Top Ten Global Sports Marketing Award China Sports Bureau, China Enterprise
Sports Association, China International Brand
Development Association, China Sports Brands
Research Center
Coca-Cola China Industries Ltd. Caring for Life “Loving Heart” Games, Certificate of Sichuan International Committee of the Red Cross
Honor
Community
Coca-Cola China Conservation Partner Award WWF China
Model International Corporate Citizen Award China International Charity Committee
Model Citizenship Award CSR Committee of the Ministry of Commerce
COFCO Coca-Cola Beverages Ltd. Loving Heart Enterprise Title Hunan Province Youth Development Foundation
Caring Heart for Disabled Students Certificate Zhanjiang City Special Education School
Coca-Cola China Industries Ltd. Dazhou Blizzard Relief Contribution, Dazhou Municipal Charity Association
Honorary Certificate
Outstanding Tax Contributor Award Shanghai Jinqiao District Supervision and
Administration Commission
Outstanding Tax Contributor Award Guangxi Nanning Municipal Supervision and
Administration Commission
Love and Care Award Shanghai Red Cross
49 COCA-COLA CHINA
Water Stewardship
Swire Beverages Ltd. Exemplary Water Savings Organization Hangzhou Municipal People’s Government
Water Savings Enterprise Award Zhengzhou Municipal Water Resources Bureau
COFCO Coca-Cola Beverages Ltd. Outstanding Water Savings Enterprise Award China Beverage Industry Association
Coca-Cola China Industries Ltd. Water Resource Management Award Changchun Water Resource Management Bureau
Energy Management and Climate Protection
Swire Beverages Ltd. Exemplary Organization for Ecological Restoration and Administrative Committee of Hangzhou Economic
Environmental Protection and Technical Development Zone
Exemplary Organization for Environmental Protection Hefei Municipal Environmental Protection Bureau
Exemplary Energy Savings Organization Xiamen Municipal Government
COFCO Coca-Cola Beverages Ltd. Exemplary Organization on Environmental Protection Laoshan District Government
Commitment
Coca-Cola China Industries Ltd. Boiler Facility Energy Savings and Emission Reduction Shengyang Municipal Government
Award
Environmentally Friendly Enterprise Award Jilin Province Environmental Protection Bureau
Workplace
Swire Beverages Ltd. Exemplary Safety Organization Award Shanxi Provincial Public Security Bureau
COFCO Coca-Cola Beverages Ltd. Top 10 Contributor to Industry Economic Development Hainan Province Industrial Economic Federation,
Award China Industrial News Agency, China New Industry
Promotion Association
Top 100 Best Enterprises Award Tianjin Municipal Government Economic and
Technology Development District Management
Committee
Exemplary Sanitation Practices Enterprise Award Zhanjiang Municipal Patriotic Sanitation Movement
Commission
Exemplary Fire Safety Enterprise Award Zhangqiu Municipal Government
Coca-Cola China Industries Ltd. Exemplary Fire Safety Enterprise Award Chengdu Municipal Government
Harmonious Labor Relations Award Shengyang Municipal Government, Municipal
General Trade Union
Fair Employment of Disabled Persons Award Chengdu City Xindu District Government
Peace and Social Security Award Kunming Municipal High-Tech Industrial
Development Zone Management Committee
14 This is a non-exhaustive list of select Coca-Cola China system awards and recognitions received in 2008 and 2009, respectively. For ease of
reference only, they are placed into LIVE POSITIVELY™ categories.
15 For ease of reference, awards and recognitions presented to specific bottling facilities are listed under their respective bottler groups.
16 The English names of the awards and recognitions reflect our best effort translation from their Chinese originals.
2008/2009 SUSTAINABILITY REVIEW 50
2009 Awards and Recognitions
Recipient Company Name of Award/Recognition Awarding Organization
Beverage Benefits
Coca-Cola China University Students’ Favorite Brand Award “China Business Journal”
Top 10 MNC Brand Award People’s Net
Swire Beverages Ltd. Exemplary Organization Award Hangzhou Municipal Quality and Technical
Supervision Bureau, Economic and Technical
Development Zone Branch Bureau
Exemplary Organization for Safe Production Award Administrative Committee of Wenzhou Economic
and Technical Development Zone
COFCO Coca-Cola Beverages Ltd. Quality Assurance Class A Enterprise Certification Hunan Province Quality Assurance Registration and
Certification Committee
Top 10 Marketing Enterprises Award Hainan Industrial Association
Quality Control Contribution Award Beijing Quality Association, Beijing Municipal
Working Committee, Beijing Science and
Technology Association
Coca-Cola China Industries Ltd. 3.15 Brand Integrity Medal Sichuan Municipal Consumer Protection Committee
Production Safety Award Wuhan Municipal Development Zone Supervision
and Administration Commission
Active Healthy Living
Coca-Cola China Industries Ltd. Caring for Life “Loving Heart” Games, Certificate of Sichuan International Committee of the Red Cross
Honor
Community
Coca-Cola China Most Influential MNC Award “China Business Network”
CSR Award American Chamber of Commerce in Shanghai
CSR Award “China Entrepreneur News”
CSR Best Practice Award China Beverage Industry Association
Outstanding Contribution Award China Youth Development Foundation
Community Contribution Award Union of Charity Organizations in Beijing
Best Contributor of World’s Top 500 Companies Award “Southern Weekend”
Swire Beverages Ltd. Top 10 Industrial Enterprises Award Xiamen Municipal Government
Socially Responsible Enterprise Award Hangzhou Municipal Committee of the Communist
Party of China, Hangzhou Municipal Government
CSR Best Practice Award China Beverage Industry Association
COFCO Coca-Cola Beverages Ltd. CSR Best Practice Award China Beverage Industry Association
Consumer Rights Contribution Award Hunan Province Consumer Rights Committee
Outstanding Foreign Invested Enterprises Contribution China Foreign Investment Enterprises Association
to Social Responsibility Award
Exemplary Loving Heart Enterprise The Communist Youth League Jinan Municipal
Party Committee
Coca-Cola China Industries Ltd. Level A Tax Contributor Award National Tax Bureau, Wuhan Municipal Tax Bureau
51 COCA-COLA CHINA
Water Stewardship
Swire Beverages Ltd. Outstanding Water Savings Enterprise Award China Beverage Industry Association
Exemplary Organization for Building Water Saving Xian Municipal Government
Society
COFCO Coca-Cola Beverages Ltd. Outstanding Water Savings Enterprise Award China Beverage Industry Association
Coca-Cola China Industries Ltd. Outstanding Water Savings Enterprise Award China Beverage Industry Association
Energy Management and Climate Protection
Coca-Cola China China Green Benchmark Company Award Guanghua School of Management, China
Enterpriser Association
LEED Gold Level Certification U.S. Green Building Council
Swire Beverages Ltd. Top 10 Environmentally Responsible Enterprises Wenzhou Municipal Committee of the Communist
Party of China, Wenzhou Municipal Environmental
Protection Bureau, “Wenzhou Daily Press”
Environmentally Friendly Enterprise Award Anhui Provincial Environmental Bureau
COFCO Coca-Cola Beverages Ltd. Exemplary Green Organization Award Urumuqi Economic and Technology Development
District Management Committee
Coca-Cola China Industries Ltd. Exemplary Environmental Compliance Award Shengyang Municipal Government
Environmental Protection Award Wuhan Municipal Government Supervision and
Administration Commission
Coca-Cola Bottlers Manufacturing LEED Silver Level Certification (Beijing, Wuhan) U.S. Green Building Council
Holdings Limited Clean Production Certification Guangdong Province Economic and Trade
Committee, Guangdong Province Science and
Technology Department
Dongguan City Environmentally Friendly Enterprise Dongguan City Environmental Protection Bureau
Award
Workplace
Coca-Cola China Top 50 Best Workplaces Award “China Business Journal”
Top 20 Happy Competition Company “Business Times”
Swire Beverages Ltd. Internal Security Award Nanjing Municipal Public Security Bureau
Exemplary Organizational and Individual Occupational Nanjing Center for Disease Control and Prevention,
Health Surveillance Award Occupational Disease Prevention Office
Exemplary Organization for Workplace Sanitation, Hangzhou Center for Disease Control and
Honorary Credential Prevention, Occupational Disease Prevention Office
COFCO Coca-Cola Beverages Ltd. Exemplary Fire Safety Enterprise Award Jinan Municipal Fire Safety Committee
Harmonious Labor Relations Enterprise Award Beijing Economic and Technology Development
District Department of Personnel and Labor
Security
Coca-Cola China Industries Ltd. Harmonious Labor Organization Award Dalian Labor and Social Security Bureau, Dalian
Industries Committee, Dalian Associations Union,
Dalian General Trade Union, Dalian State-Owned
Assets Supervision and Administration Commission
Exemplary Grass-Roots Trade Union Title Chengdu City Xindu District Industrial Development
Zone Supervision and Administration Commission
Coca-Cola Bottlers Manufacturing Green Supply Chain of the Year Award China Supply Chain Council
Holdings Limited
2008/2009 SUSTAINABILITY REVIEW 52
www.coca-cola.com.cn/responsibility.htm
