; HARRIS COUNTY
Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out
Your Federal Quarterly Tax Payments are due April 15th Get Help Now >>

HARRIS COUNTY

VIEWS: 73 PAGES: 31

  • pg 1
									       HARRIS COUNTY                                                                          JOB NO. 00/0388
          INVITATION TO BID
              Cover Sheet                                                     Date Due: NOVEMBER 21, 2000
                                                                                 DUE NO LATER THAN 1:00 P.M.

                                                                              Bids received later than the date and time
                                                                              above will not be considered.


 BID FOR: Term Contract for Call Center Services for Harris County District Clerk's Office

                                                     OFFERORS NOTE!!

Carefully read all instructions, requirements and                       Please return bid in the envelope provided or in a
specifications. Fill out all forms properly and completely.             comparable size envelope. Be sure that return envelope
Submit your bid with all appropriate supplements and/or                 shows the Job Number, Description and is marked
samples.                                                                "SEALED BID."

                                                RETURN BID TO:
                                      HARRIS COUNTY PURCHASING AGENT
                                        1001 PRESTON AVENUE, SUITE 670
                                              HOUSTON, TEXAS 77002

For additional information, contact Debbie Lasker at (713) 755-5743.

You must sign below in INK; failure to sign WILL disqualify the offer. All prices must be typewritten or written in
ink.
                         Total Amount of Bid: $____________________________

Company Name:             _________________________________________________________________________

Company Address:          _________________________________________________________________________

City, State, Zip Code: _________________________________________________________________________

Taxpayer Identification Number (T.I.N.): __________________________________________________________

Telephone No. ___________________ FAX No.__________________e-mail______________________________

Print Name: _________________________________________________________________________________

Signature: ___________________________________________________________________________________
[Your signature attests to your offer to provide the goods and/or services in this bid according to the published provisions of this Job.
When an award letter is issued, it becomes a part of this contract. Contract is not valid until Purchase Order is issued.]

ACCEPTED BY:_____________________________________________                                             Date:_____________________
     HARRIS COUNTY JUDGE ROBERT ECKELS
Revised 01/00




                                                                                                                            Page 1 of 30
                                                   TABLE OF CONTENTS
Items checked below represent components which comprise this bid/proposal package. If the item IS NOT checked, it is NOT
APPLICABLE to this bid/proposal. Offerors are asked to review the package to be sure that all applicable parts are included. If any
portion of the package is missing, notify the Purchasing Department immediately.

It is the Offeror's responsibility to be thoroughly familiar with all Requirements and Specifications. Be sure you understand the
following before you return your bid packet.

__X__ 1.          Cover Sheet
                  Your company name, address, the total amount of the bid/proposal, and your signature (IN INK) should appear on
                  this page.

__X__ 2.          Table of Contents
                  This page is the Table of Contents.

__X__ 3.          General Requirements
                  You should be familiar with all of the General Requirements.

__X__ 4.          Special Requirements/Instructions
                  This section provides information you must know in order to make an offer properly.

__X__ 5.          Specifications
                  This section contains the detailed description of the product/service sought by the County.

__X__ 6.          Pricing/Delivery Information
                  This form is used to solicit exact pricing of goods/services and delivery costs.

__X__ 7.          Attachments

                  __X__ a.           Residence Certification
                                     Be sure to complete this form and return with packet.

                  _____    b.        Bid Guaranty & Performance Bond Information & Requirements
                                     This form applies only to certain bids/proposals. Please read carefully and fill out completely.

                  _____    c.        Bid Check Form
                                     This form applies only to certain forms. Please read carefully and fill out completely.

                  _____    d.        Vehicle Delivery Instructions
                                     Included only when purchasing vehicles.

                  __X___ e.          Minimum Insurance Requirements
                                     Included when applicable (does not supersede "Hold Harmless" section of General
                                     Requirements).

                  _____    f.        Workers' Compensation Insurance Coverage Rule 110.110
                                     This requirement is applicable for a building or construction contract.

                  _____    g.        Financial Statement
                                     When this information is required, you must use this form.

                  __x___ h.          Reference Sheet

                  _____    i.        Other
                                     From time to time other attachments may be included.

Revised 01/00




                                                                                                                          Page 2 of 30
                                                    GENERAL REQUIREMENTS FOR BIDS

READ THIS ENTIRE DOCUMENT CAREFULLY. FOLLOW ALL INSTRUCTIONS. YOU ARE RESPONSIBLE FOR FULFILLING
ALL REQUIREMENTS AND SPECIFICATIONS. BE SURE YOU UNDERSTAND THEM.

General Requirements apply to all advertised bids; however, these may be superseded, whole or in part, by the SPECIAL
REQUIREMENTS/INSTRUCTIONS OR OTHER DATA CONTAINED HEREIN. Review the Table of Contents. Be sure your bid package is
complete.

GOVERNING LAW
This invitation to bid is governed by the competitive bidding requirements of the County Purchasing Act, Texas Local Government Code,
§262.021 et seq., as amended. Offerors shall comply with all applicable federal, state and local laws and regulations. Offeror is further
advised that these requirements shall be fully governed by the laws of the State of Texas and that Harris County may request and rely on
advice, decisions and opinions of the Attorney General of Texas and the County Attorney concerning any portion of these requirements.

BID FORM COMPLETION
Fill out and return to the Harris County Purchasing Department ONE (1) complete bid form, using the envelope provided. An authorized
representative of the offeror should sign the Cover Sheet. The contract will be binding only when signed by Harris County, funds are certified by the
County Auditor and or the Hospital District, as applicable, and a Purchase Order issued.

BID RETURNS
Offerors must return all completed bids to the Harris County Purchasing Department reception desk at 1001 Preston Avenue, Suite 670, Houston,
Texas before 1:00 P.M. on the date specified. Late bids will not be accepted.

GOVERNING FORMS
In the event of any conflict between the terms and provisions of these requirements and the specifications, the specifications shall govern. In the
event of any conflict of interpretation of any part of this overall document, Harris County's interpretation shall govern.

ADDENDA
When specifications are revised, the Harris County Purchasing Department will issue an addendum addressing the nature of the change. Offerors
must sign and include it in the returned bid package.

HOLD HARMLESS AGREEMENT
Contractor, the successful offeror, shall indemnify and hold Harris County harmless from all claims for personal injury, death and/or property
damage resulting directly or indirectly from contractor's performance. Contractor shall procure and maintain, with respect to the subject matter of
this bid, appropriate insurance coverage including, as a minimum, public liability and property damage with adequate limits to cover contractor's
liability as may arise directly or indirectly from work performed under terms of this bid. Certification of such coverage must be provided to the
County upon request.

WAIVER OF SUBROGATION
Offeror and offeror's insurance carrier waive any and all rights whatsoever with regard to subrogation against Harris County as an indirect party to
any suit arising out of personal or property damages resulting from offeror's performance under this agreement.

SEVERABILITY
If any section, subsection, paragraph, sentence, clause, phrase or word of these requirements or the specifications shall be held invalid, such holding
shall not affect the remaining portions of these requirements and the specifications and it is hereby declared that such remaining portions would have
been included in these requirements and the specifications as though the invalid portion had been omitted.

BONDS
If this bid requires submission of bid guarantee and performance bond, there will be a separate page explaining those requirements. Bids submitted
without the required bid bond or cashier's check are not acceptable.




TAXES
Harris County is exempt from all federal excise, state and local taxes unless otherwise stated in this document. Harris County claims exemption from
all sales and/or use taxes under Texas Tax Code §151.309, as amended. Texas Limited Sales Tax Exemption Certificates will be furnished upon
written request to the Harris County Purchasing Agent.

                                                                                                                                        Page 3 of 30
FISCAL FUNDING
A multi-year lease or lease/purchase arrangement (if requested by the Special Requirements/Instructions), or any contract continuing as a result of an
extension option, must include fiscal funding out. If, for any reason, funds are not appropriated to continue the lease or contract, said lease or
contract shall become null and void on the last day of the current appropriation of funds. After expiration of the lease, leased equipment shall be
removed by the offeror from the using department without penalty of any kind or form to Harris County. All charges and physical activity related to
delivery, installation, removal and redelivery shall be the responsibility of the offeror.

PRICING
Prices for all goods and/or services shall be firm for the duration of this contract and shall be stated on the Pricing/Delivery Information form. Prices
shall be all inclusive: No price changes, additions, or subsequent qualifications will be honored during the course of the contract. All prices
must be written in ink or typewritten. Pricing on all transportation, freight, drayage and other charges are to be prepaid by the contractor and
included in the bid prices. If there are any additional charges of any kind, other than those mentioned above, specified or unspecified, offeror MUST
indicate the items required and attendant costs or forfeit the right to payment for such items. Where unit pricing and extended pricing differ, unit
pricing prevails.

SILENCE OF SPECIFICATIONS
The apparent silence of specifications as to any detail, or the apparent omission from it of a detailed description concerning any point, shall be
regarded as meaning that only the best commercial practice is to prevail and that only material and workmanship of the finest quality are to be used.
All interpretations of specifications shall be made on the basis of this statement. The items furnished under this contract shall be new, unused of the
latest product in production to commercial trade and shall be of the highest quality as to materials used and workmanship. Manufacturer furnishing
these items shall be experienced in design and construction of such items and shall be an established supplier of the item bid.

SUPPLEMENTAL MATERIALS
Offerors are responsible for including all pertinent product data in the returned bid package. Literature, brochures, data sheets, specification
information, completed forms requested as part of the bid package and any other facts which may affect the evaluation and subsequent contract
award should be included. Materials such as legal documents and contractual agreements, which the offeror wishes to include as a condition of the
bid, must also be in the returned bid package. Failure to include all necessary and proper supplemental materials may be cause to reject the entire
bid.

MATERIAL SAFETY DATA SHEETS
Under the "Hazardous Communication Act", commonly known as the "Texas Right To Know Act", an offeror must provide to the County with each
delivery, material safety data sheets which are applicable to hazardous substances defined in the Act. Failure of the offeror to furnish this
documentation will be cause to reject any bid applying thereto.

NAME BRANDS
Specifications may reference name brands and model numbers. It is not the intent of Harris County to restrict these bids in such cases, but to
establish a desired quality level of merchandise or to meet a pre-established standard due to like existing items. Offerors may offer items of equal
stature and the burden of proof of such stature rests with offerors. Harris County shall act as sole judge in determining equality and acceptability of
products offered.

COLOR SELECTION
Determination of colors of materials is a right reserved by the using department unless otherwise specified in the bid. Unspecified colors shall be
quoted as standard colors, NOT colors which require upcharges or special handling. Unspecified fabrics or vinyls should be construed as medium
grade. If offeror fails to get color/material approvals prior to delivery of merchandise, the using department may refuse to accept the items and
demand correct shipment without penalty, subject to other legal remedies.

EVALUATION
Evaluation shall be used as a determinant as to which bid items or services are the most efficient and/or most economical for the County. It shall be
based on all factors which have a bearing on price and performance of the items in the user environment. All bids are subject to tabulation by the
Harris County Purchasing Department and recommendation to Harris County Commissioners Court. Compliance with all bid requirements, delivery
and needs of the using department are considerations in evaluating bids. Pricing is NOT the only criteria for making a recommendation. The
Harris County Purchasing Department reserves the right to contact any offeror, at any time, to clarify, verify or request information with regard to
any bid.

INSPECTIONS
Harris County reserves the right to inspect any item(s) or service location for compliance with specifications and requirements and needs of the using
department. If an offeror cannot furnish a sample of a bid item, where applicable, for review, or fails to satisfactorily show an ability to perform, the
County can reject the bid as inadequate.

                                                                                                                                          Page 4 of 30
TESTING
Harris County reserves the right to test equipment, supplies, material and goods bid for quality, compliance with specifications and ability to meet the
needs of the user. Demonstration units must be available for review. Should the goods or services fail to meet requirements and/or be unavailable
for evaluation, the bid is subject to rejection.

DISQUALIFICATION OF OFFEROR
Upon signing this bid document, an offeror offering to sell supplies, materials, services, or equipment to Harris County certifies that the offeror has
not violated the antitrust laws of this state codified in Texas Business and Commerce Code §15.01, et seq., as amended, or the federal antitrust laws,
and has not communicated directly or indirectly the bid made to any competitor or any other person engaged in such line of business. Any or all bids
may be rejected if the County believes that collusion exists among the offerors. Bids in which the prices are obviously unbalanced may be rejected.
If multiple bids are submitted by a offeror and after the bids are opened, one of the bids is withdrawn, the result will be that all of the bids submitted
by that offeror will be withdrawn; however, nothing herein prohibits a vendor from submitting multiple bids for different products or services.

AWARD
Harris County reserves the right to award this contract on the basis of LOWEST AND BEST BID in accordance with the laws of the State of Texas,
to waive any formality or irregularity, to make awards to more than one offeror, to reject any or all bids. In the event the lowest dollar offeror
meeting specifications is not awarded a contract, the offeror may appear before the Commissioners Court or Hospital District Board of Managers, as
applicable, and present evidence concerning his responsibility after officially notifying the Office of the Purchasing Agent of his intent to appear.

ASSIGNMENT
The successful offeror may not assign, sell or otherwise transfer this contract without written permission of Harris County Commissioners Court.

TERM CONTRACTS
If the contract is intended to cover a specific time period, the term will be given in the specifications under SCOPE.

MAINTENANCE
Maintenance required for equipment bid should be available in Harris County by a manufacturer-authorized maintenance facility. Costs for this
service shall be shown on the Pricing/Delivery Information form. If Harris County opts to include maintenance, it shall be so stated in the purchase
order and said cost will be included. Service will commence only upon expiration of applicable warranties and should be priced accordingly.

CONTRACT OBLIGATION
Harris County Commissioners Court must award the contract and the County Judge or other person authorized by the Harris County Commissioners
Court must sign the contract before it becomes binding on Harris County or the offerors. Department heads are NOT authorized to sign agreements
for Harris County. Binding agreements shall remain in effect until all products and/or services covered by this purchase have been satisfactorily
delivered and accepted.

TITLE TRANSFER
Title and Risk of Loss of goods shall not pass to Harris County until Harris County actually receives and takes possession of the goods at the point or
points of delivery. Receiving times may vary with the using department. Generally, deliveries may be made between 8:30 a.m. and 4:00 p.m.,
Monday through Friday. Offerors are advised to consult the using department for instructions. The place of delivery shall be shown under the
"Special Requirements/Instructions" section of this bid package and/or on the Purchase Order as a "Deliver To:" address.

WARRANTIES
Offerors shall furnish all data pertinent to warranties or guarantees which may apply to items in the bid. Offerors may not limit or exclude any
implied warranties. Offeror warrants that product sold to the County shall conform to the standards established by the U.S. Department of Labor
under the Occupational Safety and Health Act of 1970. In the event product does not conform to OSHA Standards, where applicable, Harris County
may return the product for correction or replacement at the offeror's expense. If offeror fails to make the appropriate correction within a reasonable
time, Harris County may correct at the offeror's expense.

PURCHASE ORDER AND DELIVERY
The successful offeror shall not deliver products or provide services without a Harris County Purchase Order, signed by an authorized agent of the
Harris County Purchasing Department. The fastest, most reasonable delivery time shall be indicated by the offeror in the proper place on the
Pricing/Delivery Information form. Any special information concerning delivery should also be included, on a separate sheet, if necessary. All items
shall be shipped F.O.B. INSIDE DELIVERY unless otherwise stated in the specifications. This shall be understood to include bringing
merchandise to the appropriate room or place designated by the using department. Every tender or delivery of goods must fully comply with all
provisions of these requirements and the specifications including time, delivery and quality. Nonconformance shall constitute a breach which must
be rectified prior to expiration of the time for performance. Failure to rectify within the performance period will be considered cause to reject future
deliveries and cancellation of the contract by Harris County without prejudice to other remedies provided by law. Where delivery times are
critical, Harris County reserves the right to award accordingly.

                                                                                                                                           Page 5 of 30
CONTRACT RENEWALS
Renewals may be made ONLY by written agreement between Harris County and the offeror. Any price escalations are limited to those stated by the
offeror in the original bid.

INVOICES AND PAYMENTS
Offerors shall submit an original invoice on each purchase order or purchase release after each delivery, indicating the purchase order number.
Invoices must be itemized. Any invoice which cannot be verified by the contract price and/or is otherwise incorrect, will be returned to the offeror
for correction. Under term contracts, when multiple deliveries and/or services are required, the offeror may invoice following each delivery and the
County will pay on invoice. Contracts providing for a monthly charge will be billed and paid on a monthly basis only. Prior to any and all payments
made for good and/or services provided under this contract, the offeror should provide his Taxpayer Identification Number or social security number
as applicable. This information must be on file with the Harris County Auditor’s office. Failure to provide this information may result in a delay in
payment and/or back-up withholding as required by the Internal Revenue Service.

TERMINATION
Harris County reserves the right to terminate the contract for default if offeror breaches any of the terms therein, including warranties of offeror or if
the offeror becomes insolvent or commits acts of bankruptcy. Such right of termination is in addition to and not in lieu of any other remedies which
Harris County may have in law or equity. Default may be construed as, but not limited to, failure to deliver the proper goods and/or services within
the proper amount of time, and/or to properly perform any and all services required to Harris County's satisfaction and/or to meet all other obligations
and requirements. Harris County may terminate the contract without cause upon thirty (30) days written notice.

RECYCLED MATERIALS
Harris County encourages the use of products made of recycled materials and shall give preference in purchasing to products made of recycled
materials if the products meet applicable specifications as to quantity and quality. Harris County will be the sole judge in determining product
preference application.

SCANNED OR RE-TYPED RESPONSE
If in its bid response, offeror either electronically scans, re-types, or in some way reproduces the County's published bid package, then in event of any
conflict between the terms and provisions of the County's published bid specifications, or any portion thereof, and the terms and provisions of the bid
response made by offeror, the County's bid specifications as published shall control. Furthermore, if an alteration of any kind to the County's
published bid specifications is only discovered after the contract is executed and is or is not being performed, the contract is subject to immediate
cancellation.

FLOPPY DISK
If offeror obtained the bid specifications on a floppy disk in order to prepare a response, the bid must be submitted in hard copy according to the
instructions contained in this bid package. If, in its bid response, offeror makes any changes whatsoever to the County's published bid specifications,
the County's bid specifications as published shall control. Furthermore, if an alteration of any kind to the County's published bid specifications is
only discovered after the contract is executed and is or is not being performed, the contract is subject to immediate cancellation.

YEAR 2000 COMPLIANCE
All products and/or services furnished as part of this contract must be year 2000 compliant. This applies to all computers including hardware and
software as well as all other commodities with date sensitive embedded chips.
Revised 01/00




                                                                                                                                           Page 6 of 30
SPECIFICATIONS

 Term Contract for Call Center Services for Harris County District Clerk's Office

SCOPE

Harris County is accepting bids for obtaining call center services for the Harris County District Clerk's Office,
hereafter referred to as DCO, 301 Fannin, Suite 400, Houston, Texas, 77002. For technical information contact
Clay Cossey at 713-755-5762. For additional bid information contact Debbie Lasker at (713) 755-5743.

The vendor will be required to absorb all up-front costs associated with initiating the call center services, with
payment for services beginning once the system is operational.


SPECIAL REQUIREMENTS/INSTRUCTIONS

The following requirements and instructions supersede General Requirements where applicable.

Bid Requirements

Each bidder's submission should consist of this entire bid document, completed where necessary, for example,
the bid cover sheet, the Price Sheets, Residence Certification, etc. Use the envelope provided with the bid, or a
comparable one, clearly indicating on the outside the Job Number, Job Description, and marked “SEALED
BID”. Harris County shall not be responsible for any effort or cost expended in the preparation of a response to
this bid. All protests should be coordinated through the Purchasing Office prior to award recommendation to
Commissioners Court.

Invoicing

Invoices must indicate the address to which the product(s) and/or service(s) were delivered, and the applicable
purchase order number. Only charges as stated on the Price/Delivery Information Sheet(s) submitted as a part
of the bid will be considered.




                                                                                                       Page 7 of 30
                               SPECIAL REQUIREMENTS/INSTRUCTIONS

Current Process/General Information

The District Clerk’s primary responsibility is being the Clerk of the Court. In Harris County, the District Clerk
is responsible for 74 State District and County court documents, their flow and records management. Most of
the information in these cases is public record and therefore a need for the information to be disseminated in a
timely manner to the public is critical. The general public calls the Harris County DCO seeking case
information on criminal, civil, and child support check status or general information about the office, hours of
operation, location etc. Currently, the County has a contract with a private vendor to provide call center
services for background inquiries and general information about the office and services.

Criminal and Civil Case Background Inquiries

Three years ago, in attempt to better serve the citizens with their requests for information on case inquiries, the
Harris County DCO contracted a call management services company to handle the inbound call volume for
criminal and civil background inquiries. For the last three years this volume has consistently reached 6000-
8000 calls per month. The model used to provide call center management services is detailed below. The great
majority of callers using this service are employment agencies, apartment complexes and employers, the largest
number of callers requesting criminal background checks.

All information on background checks is accessed through the County mainframe, Justice Information
Management System, and fed to dummy terminals using 3270 emulation screens and identifiers that drive the
criminal search process, which include: Name, Social Security #, Texas Drivers License # or Date of Birth.
Criminal Searches are conducted from a System Persons Number (SPN). An individual may have multiple
SPN's. These SPN's each represent a case, which can be pending or disposed. Civil searches are conducted
using full name or known case number. The average criminal call lasts approximately 2 1/2 minutes per check
and many of our frequent users ask for multiple inquiries. While the average civil call lasts 3-4 minutes.
Criminal inquiries make-up the majority of the background inquiries with 85-90% being criminal inquiries in
nature and civil making up the difference.

Child Support

Additionally, the Harris County DCO is charged with processing child support payments on cases residing in
Harris County. In calendar year 1999 the office processed payments in excess of $250,000,000.00, current
caseloads in Harris County exceed 100,000 cases. In 1995 the Federal Government passed the Welfare Reform
Act. Requiring each state to create a State Disbursement Unit (SDU) to collect all child support payments for
the state. The Welfare Reform Act mandated that the State Attorney General’s Office collect all payments in
the state. The Texas Attorney General’s Office (AG) entered into an agreement with the various District
Clerk’s of Texas to provide customer service support for their respective counties. With the reshuffling of cases
through the AG’s office




                                                                                                        Page 8 of 30
                      SPECIAL REOUIREMENTS/INSTRUCTIONS - (Continued)

and the volume of checks being processed, the Harris County DCO is anticipating the volume of operator-
inquiry calls to double or triple current call volumes. Currently call volumes average 8000-10,000 operator
inquiries per month. The current IVR System routes all callers through an automated response system and
allows for operator “0” opt out at any time. Call volumes entering the Child Support IVR range monthly from
60,000-80,000 calls.

The Child Support Mainframe system is called the County Information Management Systems (CIMS). CIMS is
a 3270 mainframe application much the same as the JIMS system. Callers use one identifier when inquiring on
their case(s). The cause number, as assigned by the courts, is the tracking number used in all searches and
correspondence (see attachment). Enclosed is a list of the most commonly used screens in case inquiries. See
ATTACHMENTS containing 18 Figures of Criminal, Child Support and Civil sample screens.

General Information Calls
Many caller inquiries to the DCO are "information calls"--calls to ascertain the location of the office, hours of
operation, services provided, directions and the like.

1.0    Criminal and Civil background Inquiry Objectives

       Currently, for a nominal charge, the DCO provides background checks to persons calling the office.
       These callers are directed to call an 800 number and informed of the charge associated with the use of
       this service.

       The following is an example of routed phone calls to obtain criminal or civil background information:

1.1    The caller dials an 800 cloud and is greeted by an automated menu prompting the caller have certain
       information ready.

1.2    The caller enters a queue and is requested to "please hold; a customer service representative will be with
       them shortly." While in queue, callers will be informed, through a recorded message, of the services
       offered and of the information to have ready when an operator answers. If the wait time is more than 1
       minute, the system will inform the caller of the estimated hold time. While a caller is in queue, music
       should be played.

1.3    The caller is transferred out of queue to a live operator. When an operator is available, the operator asks
       for an account number for frequent users or requests a credit card to charge the caller for the search.
       The credit card authorization process will be done while the caller is waiting.

1.4    Operator answers call: "Harris County District Clerk's Office, how may I help you" and waits for
       response.

1.5    Caller requests either civil or criminal background check.

                                                                                                       Page 9 of 30
                       SPECIAL REOUIREMENTS/INSTRUCTIONS - (Continued)

1.6    Operator requests first and last name and an identifier (Social Security number, date of birth or Texas
       driver's license). Information is entered into computer. Civil inquiries require person’s full name or
       specific case number.

1.7    Operator reads back case history (if applicable).

1.8    Operator then may be asked to elaborate on individual cases (bond amount, prison sentence, felony or
       misdemeanor, pending or disposed, date of court, etc.).

1.9    For non-certified copies, the operator offers a fax-back option; certified copies are offered for a fee.

1.10   If a caller requests a certified copy of disposition, the caller is informed of applicable fee. The fee is
       paid and the request is forwarded to the DCO for processing. All requests for certified copies are
       handled by the DCO. Note: $1 fee per page is collected and sent to the Harris County DCO.

1.11   Operator thanks the caller with, "Thank you for calling the Harris District Clerk's Office."

1.12   Operators download daily requests for certified copies to the DCO. The vendor is required to notify the
       DCO daily of certified copy requests.

1.13   Case inquiries where customer require fax back or mailed copies of more than five pages are informed
       of $1 per page charge to offset expenses of providing high volume paper copies.

2.0    Child Support Customer Service Objectives

       Currently, child support customer service questions are handled by the call center, this is a free call to
       the customer. The following is an example of a routine call. The vendor will charge Harris County, on
       a per call basis, a fixed amount to handle child support calls. The caller will call the child support IVR
       and, upon choosing the operator function, will be transferred seamlessly to the call center via an 800
       number. All research and customer complaints calls will be tracked using HEAT tracking software.

2.1    The caller, after pressing the operator option, will be informed via Harris County Child Support IVR to
       hold for the next available operator.

2.2    Caller is transferred to the call center and placed into queue. Music shall play and periodic
       announcements will be made informing the caller to please hold for the next available operator. If caller
       is in queue for more than one minute, system will give an estimated hold time to caller. Caller may
       choose to hold or leave a message in voice mail with particulars of case and contact name and phone
       number. Callers should not be in queue for more than 5 minutes.




                                                                                                        Page 10 of 30
                     SPECIAL REQUIREMENTS/INSTRUCTIONS - (Continued)

2.3   Caller is transferred out of queue, operator answers, “Harris County District Clerk Child Support
      department, how may I help you?”

2.4   Caller informs operator of question and operator requests caller’s case number. Information is given and
      caller is told, “Thank you for calling the Harris County District Clerk Child Support department" and
      call is terminated.

2.5   If caller requests research information not currently available on the CIMS mainframe database screens,
      the operator will request that the caller provide all pertinent information as to the case; name, cause
      number, phone number and any other information needed. Vendor will be responsible for providing
      H.E.A.T. call tracking software with web-based interface capabilities to track Child Support calls. The
      vendor's operator then enters all pertinent information into H.E.A.T. software. A shared database of
      child support customer service inquiries will be used to track all calls taken for child support. Research
      request will be sent to Harris County Child Support personnel by vendor and a return call will be placed
      by Harris County Child Support personnel with answers to research questions.

2.6   In the event that a caller is unreasonable and the call cannot be managed by the vendor’s supervising
      personnel and the caller refuses to leave a message or return number. The operator will transfer the call
      back to the Harris County Child Support offices specified number, the call will then be handled by
      Harris County personnel. When the vendor transfers a call back to Harris County the operator at the call
      center will inform Harris County personnel of the situation PRIOR to transferring any calls. If the
      vendor does not comply with this request, Harris County reserves the right to adjust an invoice.

2.7   Harris County reserves the right to adjust an invoice for any calls or inquiries erroneously sent or
      transported to the Harris County Child Support offices. Harris County will provide necessary
      documentation to substantiate any adjustments.

3.0   General Information Calls Objective

      All general information calls handled by the vendor will be on a no-cost basis to the caller. The vendor
      will bill the County monthly at a fixed per call charge. General information calls will be calls that
      provide the caller with information regarding hours of operation, directions or phone numbers.
      Questions about the service performed and the prices charged will NOT be considered an informational
      call.




                                                                                                    Page 11 of 30
                     SPECIAL REQUIREMENTS/INSTRUCTIONS - (Continued)

4.0   Project Requirements

      The goal of the DCO is to outsource the functions described above to a call center and allow the vendor
      to provide state-of-the-art technology and outstanding customer service in the most efficient manner
      possible, while reducing the human resource costs associated with providing these services with County
      personnel.

4.1   The vendor will combine the interface of the previously mentioned 3270 emulation screens with the
      following requirements: (Background inquiries and general information calls will be taken Monday-
      Friday 8-6PM; child support calls will be handled Monday-Friday 8-5PM):

      a)     The caller transport will be an 800-number.
      b)     For all background inquiries, the caller will be routed to an operator in order to obtain
             authorization for charge by credit card.
      c)     If the caller is a frequent user (account already established), the caller will give an account
             number and a pin number. The operator will then process request.
      d)     Caller database information will be maintained by the vendor and supplied to the County via a
             data dump, which will be supplied monthly or as requested by the DCO.
      e)     Pricing for background inquiries will include a fax-back option for requesting non-certified
             copies at no additional charge. With certified copies costing a $1 per page. Certified-copy
             requests will be provided by e-mail or other written notification to the DCO.
      g)     The vendor, in the first phase, will provide call center services for the criminal and civil
             background inquiry process (for a fee), child support customer service requests (no charge to
             caller) and general information calls (no charge to caller).

4.2   Usually, each background-inquiry transaction should be completed within 2.5 to 3.0 minutes per
      criminal inquiry and within 3.5 to 5.0 minutes on average for civil transactions. Child support cases will
      be handled on a case-by-case basis.

4.3   The vendor's software shall process automatically all requests for certified copies of certificates of
      Disposition to the DCO via email or fax in a time frame as dictated by the DCO.

4.4   Performance standards: No less than 80% of the calls answered in 30 seconds, with an abandonment rate
      of less than 7%, are required.

4.5   The vendor will incorporate the DCO's call center services into an existing center with experienced call
      center personnel.

4.6   The vendor will obtain an approval rating of no less than 75% as determined through monthly customer
      satisfaction surveys conducted by the DCO.


                                                                                                    Page 12 of 30
                      SPECIAL REQUIREMENTS/INSTRUCTIONS - (Continued)

4.7    The vendor will develop a working partnership with the DCO, while constantly looking for new ways to
       improve customer service.

4.8    The vendor will identify caller needs and suggest improvements, which may expand services.

4.9    The vendor will provide an explanation of the internal escalation process to handle caller complaints. If
       the vendor's own internal escalation process does not resolve the issue, the caller will be referred to a
       Harris County DCO representative.

4.10   Harris County reserves the right to adjust any invoice presented for payment by the vendor, by 5%, if the
       vendor fails to meet the stated performance standard or approval rating as specified.

5.0    Follow-up Reporting Requirements

       At regular intervals, the vendor will submit reports on the following information:

5.1    Daily call volumes

5.2    Average time in queue

5.3    Average handling time of calls

5.4    Abandonment call statistics

5.5    Agent ID number

5.6    Date

5.7    Time

5.8    Group/Agent

5.9    After-work time, in seconds (how much time an operator spends)

5.10   Average talk time, in seconds

5.11   Average handling time, in seconds

5.12   Average speed of answer, in seconds

5.13   Average positions staffed

                                                                                                    Page 13 of 30
                       SPECIAL REQUIREMENTS/INSTRUCTIONS - (Continued)

5.14   Average positions required

5.15   Individual Agent Performance Statistics

5.16   Classification of callers by grouping (bondsmen, apartments, employers, employment agencies, law
       firms, general public, any miscellaneous categories)

5.17   Number of inquiries by caller (daily/weekly/monthly)

5.18   Interval exception reports

5.19   Monthly exception reports

5.20   Weekly exception reports

5.21   Daily exception reports

6.0    Financial Services

6.1    The vendor will be responsible for providing credit card transaction services, including merchant a
       number to collect payments, authorization of payments, verification of payments, tracking of frequent-
       user account balances, transfer of payments to the primary vendor and DCO. The vendor should be set-
       up to accept payments through Mastercard, Visa, American Express and Discover.

6.2    Harris County shall opt to use a merchant services firm of its own choosing, when deemed to be in the
       best interest of the County.

7.0    Experience

7.1    The vendor shall describe the experience in the call center industry: years, locations, number and size of
       accounts.

7.2    Include all partners taking part in this process.

8.0    Recommendations

8.1    List (4) customers who have or are using your services. Include in the referral: name of company,
       contact name, date of implementation, address and phone number.




                                                                                                     Page 14 of 30
                      SPECIAL REQUIREMENTS/INSTRUCTIONS - (Continued)

9.0    Technical Design

9.1    Vendor should include in the bid an explanation of the technical process it would use to deliver and
       operate this call center.

10.0   Communication Design

10.1   Include in your bid a detailed analysis of the communication structure your company would use to
       provide Harris County with call center services. (i.e. the structural hierarchy, routing, scripting and the
       types of equipment to be used by the vendor) for the caller interface, communication with the mainframe
       and communication with the DCO.

11.0   Performance Standards

11.1   The DCO has set a performance standard of 80% calls answered in 30 seconds or less, with an
       abandonment rate of 7% or less. Additionally, monthly customer satisfaction surveys shall be conducted
       with no less than 75% approval rating. The DCO will require the vendor to supply regular reports on
       performance standards, abandonment rates, time in queue, etc.

11.2   The DCO will develop a set of rotating customer satisfaction questions to be used in random sample
       surveying. All parameters are at the discretion of the DCO.

12.0   New Site Testing

12.1   The DCO will require the vendor to test and demonstrate positive proof that the system works together
       as one integrated system before bringing on-line.

13.0   Disaster / Crisis Recovery

13.1   The vendor must present a plan for disaster recovery. The plan should include everything from natural
       disasters destroying the center to the trunk at the County's mainframe being cut and various scenarios in
       between.

14.0   Time Table/Implementation

14.1   The vendor shall prepare a timetable for development, testing and implementation of call center and all
       related tasks.




                                                                                                      Page 15 of 30
                       SPECIAL REQUIREMENTS/INSTRUCTIONS - (Continued)

15.0   Premise Visit

15.1   The County may require an on-site visit by the evaluation committee of the vendor's business location
       to Harris County before awarding the contract.

16.0   Training

16.1   The vendor will be required to furnish its annual turnover rate for the past three years.

16.2   The vendor shall explain how it proposes to train its employees on the use of JIMS and CIMS screens
       and how these systems will integrate with the vendor's system.

16.3   For two weeks, the DCO will provide a person from its office on-site in the County complex to assist in
       screen and system identification.

17.0   Customer Complaints

17.1   The vendor shall describe specifically its escalation process for customer service complaints including
       names of personnel handling complaints, titles and phone numbers.

18.0   Pricing

On the form provided, please state the following costs:

18.1   Start-up costs, monthly service costs and credit card transaction costs

18.2   Transport service, long distance and dedicated lines to Harris County equipment and other similar costs
       (specifically identify) [Harris County reserves the right to provide its own transport and 800 number if
       deemed in the County’s best interest. Harris County will require the 800 number to remain property of
       Harris County.]

18.3   Statutorily, the DCO’s fee for background checks is $5.00 for the first three checks and $1.65 for each
       additional check. However, the County also offers a discounted fee for background checks based on a
       pre-paid amount. This fee structure is presented below in the pricing chart. Please state how much of the
       collected fee will be rebated to Harris County.

18.4   The County does not assess a fee to the caller for child support customer calls. On the form below,
       state your rate per call per operator for handling these calls. In addition, please provide charges
       for volume discount if you offer one.



                                                                                                    Page 16 of 30
                           SPECIAL REQUIREMENTS/INSTRUCTIONS - (Continued)

18.5    The County does not assess a fee to the caller for general information calls. On the form below, please
        state your rate per call per operator for handling these calls. In addition, please provide charges for
        volume discount if you offer one.

19.0    Call volumes

Current estimated call volumes are as follows:

19.1    Criminal and civil background inquiries              —       6,000 to 8,000/month

19.2    Child support inquiries                              —       10,000 to 15,000/month *

19.3    General information calls                            —       2,000 to 3,000/month


  PRICING FORM

  Activity                                               Charge
  Background Inquiries 7,500-10,000
  Prepaid Amount        DCO Discount      DCO Fee (1st 3 checks) Over 3 checks           Rebate to County
                                                                                     1st three       Each over 3
       -0-                  0%              $5.                   $1.65             ____________/___________
  $   500.00                5%              $4.75                 $1.55             ____________/___________
  $ 1,000.00               10%              $4.50                 $1.50             ____________/___________
  $ 2,000.00               15%              $4.25                 $1.40             ____________/___________
  $ 4,000.00               20%              $4.00                 $1.30             ____________/___________

  Child Support Customer Service Calls                   7—10,000/mo        11—20,000/mo.    21—35,000/mo
  [If volume discounts are provided, please state
  charges accordingly.]
  Charge per call                                        $                  $                $
  General Information Calls                              2—3,000/mo         4—6,000/mo       7—10,000/mo
  [If volume discounts are provided, please state
  charges accordingly.]
  Charge per call                                        $                  $                $

The vendor will be required to absorb all up-front costs associated with initiating the call center services, with
payment for services beginning once the system is operational.

All charges to Harris County must be identified on the form above. Any costs not provided for must be
identified with their associated charges. It is understood and agreed that the charges listed above include
vendor’s overhead and there will not be any additional charges whatsoever including, but not limited to,
additional charges for the following:

                                                                                                                   Page 17 of 30
       Monthly service costs
       Credit Card transaction costs
       Transport service costs
       Long distance service costs
       Dedicated lines to DCO equipment

* Anticipated volume, however, since this is a new service, volume could be as high as 30,000 calls/month.

Renewal
Vendor agrees to continue this contract for the time frame stated below under the same terms and conditions
and pricing as the original contract. If bidder does not wish to renew, write "N.A." in the space provided.
Harris County retains the option to rebid at any time if it is in its best interest.

Renewal Year 1 (2001-2002): _________________________

Renewal Year 2 (2002-2003): _________________________

Renewal Year 3 (2003-2004): _________________________

Renewal Year 4 (2004-2005): _________________________

REFERENCES

Please supply three references for whom your company has supplied similar scope/services


Company Name/Address

__________________________________________________________________________________________
Contact person/phone number


Company Name/Address

__________________________________________________________________________________________
Contact person/phone number


Company Name/Address

__________________________________________________________________________________________
Contact person/phone number

                                                                                                   Page 18 of 30
Page 19 of 30
                                               ATTACHMENTS

                                              CRIMINAL SCREENS

QNAM (QUERY: NAME INQUIRY):

The example below (figure 1) shows how we run one of our basic criminal background checks using the
QNAM screen. Operators need to have at least a last name, first name, and either a date of birth (DOB) or a
social security number to run a check on a particular individual.

                           ENTER BASIC ID INFORMATION                 ** QNAM **

 LAST NAME: ___________________________
 FIRST NAME: ____________
 MIDDLE NAME: ________
 PTY: _
 SEX: _
 RACE: _
 AGE: __
 DOB: ______
 SOCIAL SECURITY NUMBER: _________
 DRIVER'S LICENSE NUMBER: _________________
 STATE ID NUMBER: __________




Figure 1
Our weekly criminal check call volume averages 28,000 - 32,000 calls a week. (Currently, we are capable of
answering 1500 call per day or 7500 calls a week. The average call is in queue 5 minutes before getting to an
operator, our abandonment rate is about 300 calls per day).

The call center approach is the most efficient manner in answering questions with call volume that we
experience on a weekly basis. The District Clerk envisions the call center being set up to handle 5000-6000
incoming calls daily. With all information on calls being stored on a database to be maintained for at least 24
months.




                                                                                                      Page 20 of 30
QCAS (Query Case History):

The example of the QCAS screen at Figure 2 is an example of what appears on an operators screen once the
system finds a match for the identifiers that were placed in the QNAM screen above.

 =N 01076250                                                     **QCAS(QINQ)** PG 1
 LINE               NAME                 PTY RAC SEX DOB                   SPN & CLS
      DOE, JOHN                           D   B   M 051353               01076340998
      DOE, JOHN                           D   B   M 051353               01076340999




 LAST ADDRESS: 8285     HILLSTOME       HOUSTON    TX        PHONE:
 HGT: 508 WGT: 190 EYES: BRO HAIR: BLK SKIN: DBR BLD: MED SMT:

 *****                         CASE INFORMATION                               *****
 LN CDI CASE NUMBER CRT CON FIL-DT OFFENSE      NXT-ST S CST     INS DISPOSITION
 01 003 062455531010 208 DEF 021992 THEFT      092992 D C        FID DISP-100197




 ** END OF DISPLAY **
 TO SEE NEXT PAGE PRESS ENTER. CLEAR TO TERMINATE.    PF7=QLET
 PF4=QMNQ PF5=QBDI PF6=NAM50   LINE NO.==> ENTER=QCOC PF1=LBFD PF2=QSET PF3=QDOC
Figure 2

Once the operator has a match for the caller’s inquiry, the operator in this particular example only one case was
found. By selecting the appropriate line number (line 01) the operator is able to pull up more detailed
information on a particular case number.

QCOC (Query Connection to Case):

The QCOC screen (Figure 3) is a listing of all the individuals involved with this example. Possibilities that
could be shown are individuals such as the defendant, bondsmen, attorneys, etc.

                     C A S E N U M B E R      I N Q U I R Y                PAGE 1
                         PERSONS CONNECTED    WITH CASE
 CASE # 062455531010   FILNG-DT 021992 CRT    208 BOND    $2000 CST C DST D CLI
 OFFENSE THEFT         NEXT-DT 092992 CAD     DISP CCD 100197 INS FID

                     NAME                                CON NTY SPN    CLS SNU
  FRANKLIN, COULDBE                                      HAT P 71521770 212 995
  PERSONAL FIX UP BOND                                   BAB O 00002586 490 996
  DOE, JANE E. (JUDGE)                                   JGE P 00197766 472 997
  SMITH, MAYBE                                           PAT P 50800890 042 998
  DOE, JOHN                                              DEF P 01076340 995 999



 ** END OF DISPLAYS **
 _ENTER FOR QSET_ PF1=QINQ    PF2=QCAS     PF3=QDOC   PF4=QMNQ
Figure 3
QSET (Query Case Setting):
                                                                                                     Page 21 of 30
The QSET screen (Figure 4) is a listing of all of the court settings for a particular case. As seen in the example
below the most recent case setting is listed first.

                                                                              ** QSET **
 CASE 062455531010                                                               PAGE 1
 NAME DOE, JOHN
 COURT 208    OFFENSE THEFT BY RECEIVING $750-$20000

 DATE SET   TIME COURT DNC      REASON        RESULTS   FUT-DATE      COMMENTS   ATY   SNU
  092992    0900 208 MD      PLEA           DEFERRED ADJ           5 YEARS DAG    Y    983
  071792    0900 208 MD      DISPOSITION    RSET BY CRT 090292                    Y    987
  062392    0900 208 MD      DISPOSITION    RESET        071492                   Y    989
  052292    0900 208 MD      NON-TRIAL      RESET        061892                   Y    991
  052092    0900 208 MD      NON-TRIAL      RESET        052292                   Y    992
  042992    0900 208 MD      NON-TRIAL      RSET DEF REQ 052092    ATTYNCAPMURDER N    993
  042292    0900 208 MD      NON-TRIAL      RESET        042992    ATTYNCAPMURDER N    994
  031892    0900 208 MD      ARRAIGNMENT    RESET        040792    TO HIRE ATTY   Y    996
  022792    0900 G177 GJ     GRAND-JURY                            LE                  997
  022692    0900 208 MD      ARRAIGNMENT    RSET PROS RQ 031892                   Y    998
  022092    0900 208 PC      PLM INT APPR   P-C FOUND    022692                   Y    999

 ** END OF DISPLAY **
 ENTER FOR QDOC   PF5=QMNQ      PF8=QCOC

Figure 4

QDOC (QUERY DOCUMENT\TRANSACTION):

The QDOC screen (Figure 5) is a listing of all the transactions made on a case. The judgment information is
generally what most inquiries are searching for. As seen in this example the defendant received 5 years
Deferred Adjudication (Probation).

 =N                                                                    ** QDOC **
                       C A S E       T R A N S A C T I O N S              PAGE 01
 CASE # 062455531010    FILNG-DT     021992   CRT 208   BOND $2000 CST C    DST D
 OFFENSE THEFT          NEXT-DT      092992   CAD DISP CCD 100197 INS FID PTSA N
 NAME: BRADBERRY, EDDIE GENE
  FOR NEW QDOC ENTER NEW CDI/CAS    ___________________ PF10-03=QDOC

 DF
 02/19/92   COMPLAINT FILED    2116 208 THEFT BY RECEIVING $750 LEVEL F3         02/19/92
 02/19/92   BOND SET             $2000                        SNU: 999           02/19/92
 02/19/92   REVIEWED BY                                                          02/19/92
 02/19/92   ORI AGENCY HOUSTON POLICE DEPAR OFFENSE NO: 018072992                02/19/92
 02/19/92   COMPLAINANT        M. BARRINGER                                      02/19/92

 02/20/92 CMIF                  TIME 0944 AMOUNT   $2000           SNU: 999    02/27/92
 02/20/92                       ACKNOWLEDGED BY SHERIFF                        02/27/92
 02/22/92 SERVICE ACTIVITY      BY PLACING DEF IN JAIL             ON 02/20/92 02/27/92
 02/22/92                       RECEIPTED BY CLERK                             02/27/92

 =N FOR NEXT PAGE. HIT CLEAR TO TERMINATE.
  PF1=QCOC PF2=QSET PF3=QCAS PF4=QINQ(ORIG NAME)          PF5=QMNQ    PF6=NAM50
Figure 5




                                                                                                      Page 22 of 30
                                          CHILD SUPPORT SCREENS

MENU OF CHILD SUPPORT SCREENS (QUERY DOCUMENT):

This screen (Figure 6) allows you to query the different screens for child support.

                       HARRIS COUNTY CHILD SUPPORT SYSTEM                JPC1000
                                   MAIN MENU
                CAUSE NUMBER: __________ SEQUENCE NUMBER: ____

                 PF1    =   SET UP A NEW CASE AND COURT ORDER
                 PF2    =   CHANGE CASE AND COURT ORDER
                 PF3    =   INQUIRY ON CASE BY CAUSE NUMBER
                 PF4    =   INQUIRY ON CASE BY NAME
                 PF5    =   PAYMENT HISTORY PRINT
                 PF6    =   NEW ALTERNATE PAYOR / PAYEE
                 PF7    =   CODE RECORD FOR DELETION
                 PF8    =   NEW PAYMENT HISTORY
                 PF9    =   PAYMENT POSTING BY CAUSE NUMBER
                 PF10   =   PAYMENT POSTING FOR COMPANY CHECKS
                 PF11   =   MENU TWO

 JPCM01 - READY FOR DATA - ENTER REQUIRED INFORMATION AND PRESS PF KEY
Figure 6

CASE INFORMATION (QUERY DOCUMENT):

This screen (Figure 7) gives all information for a child support case.

   1                   HARRIS COUNTY CHILD SUPPORT SYSTEM              JPC1201
                     INQUIRE ON CASE/COURT ORDER INFORMATION
 CAUSE #: 0001111111 SEQ#: 0000 STATUS: PURGE ALT MAST: 0 NAME: _____________
 FILE#: 000132630 RELATED CASE INFO, ID#: __________ TYPE: _

 PAYOR: LAST NAME: LEWIS                1ST: GEORGE       MID: WAYNE    TLE: ___
  I   ADDR 1: UNKNOWN                   CITY: _______________ ST: __ ZIP: 00000
      ADDR 2: _________________________ SSN: ___ __ ____
      HOME PHONE: ___ ________ BUSINESS PHONE: _____________   PERSONAL CHK?
 PAYEE: LAST NAME: MILLER               1ST: NATALIE      MID: ________ TLE: ___
  I   ADDR 1: UNKNOWN                   CITY: _______________ ST: __ ZIP: 00000
      ADDR 2: _________________________ SSN: ___ __ ____ PAYABLE:       $.00
      HOME PHONE: ___ ________ BUSINESS PHONE: _____________         ACH: N
     FEE DUE: 164.00 ADD FEE: Y     ADDTL COUPONS: X      LAST ACCTNG: 10/02/92
     FEE RECD: 164.00      LAST PAY AMT:   $450.00 LAST PAYMENT DATE: 12/19/91
       ADD DATE: 05/12/78 ADD OPER: 407    CHG DATE: 05/03/93 CHG OPER: 745
 COURT ORDER DATE: ______ COURT ID:    ___    CO TYPE: _       CO TERMS: _______
 PAY AMOUNT:      _______ BEGIN DATE: ______ DUE: _________    CREDIT: _________
 INTEREST CALC:    _      VERIFY DATE: ______


 1 NEXT INQ             2 DISPLAY PRIOR CO          3 DISPLAY CHILD DATA
 4 DISPLAY ALT PAYEE    5 DISPLAY PAYMENT HISTORY   6 CASE ACCOUNTING PRINT
Figure 7




                                                                                      Page 23 of 30
PAYMENT HISTORY (QUERY DOCUMENT):

This screen (Figure 8) provides payment history information on the child support case.

=N    1                  HARRIS COUNTY CHILD SUPPORT           PAGE   1 JPC1601
                      PAYMENT HISTORY   CAUSE#      SEQ#
                DATE SEARCH: __ __ __   0001111111 0000
............PAYMENT............   ...........WARRANT........... CASE CHECK
 DATE       AMOUNT      TYPE      NUMBER      DATE       AMOUNT TYPE NUMBER

051278       $75.00      AE       01386748   051278      $75.00 0
051778       $75.00      AE       01391122   051778      $75.00 0
060578       $75.00      AE       01405282   060578      $75.00 0
062378       $75.00      MO       01421187   062378      $75.00 0
070678       $75.00      AE       01430488   070678      $75.00 0
072078       $75.00      AE       01443251   072078      $75.00 0
080778       $75.00      AE       01475500   080778      $75.00 0
082278       $75.00      AE       01487826   082278      $75.00 0
090678       $75.00      AE       01499034   090678      $75.00 0
092678       $75.00      AE       01515745   092678      $75.00 0
100378       $75.00      AE       01522954   100378      $75.00 0
102378       $75.00      AE       01540692   102378      $75.00 0
103078        $8.00      PC                  103078        $.00 0
110778       $75.00      AE       01553824   110778      $75.00 0
112278       $75.00      AE       01566035   112278      $75.00 0
1)PAYMENT POSTING 2)INQ ON CASE INFO 3)PRINT PAY HISTORY 4)PAYABLE BAL HIST
JPDH05 - TYPE IN PAGE NUMBER AFTER "=" TO VIEW A PREVIOUS PAGE.


Figure 8

NAME INQUIRY (QUERY DOCUMENT):

This screen (Figure 9) allows you to search by name on child support cases.

HARRIS COUNTY CHILD SUPPORT SYSTEM                  JPC1700
                                     NAME INQUIRY

                       ENTER KNOWN DATA:
                            LAST NAME:       ____________________
                            1ST NAME:        ____________
                            MID INITIAL:     _
                            TYPE:            PAYOR

                            ENTER SEARCH OPTION: 2

             SEARCH OPTION 1 WILL RETURN   ALL NAMES MATCHING THE PHONETIC
                             CODE OF THE   LAST NAME ENTERED
             SEARCH OPTION 2 WILL RETURN   ONLY THOSE NAMES WHICH ARE AN
                             EXACT MATCH   FOR THE NAME(S) AND INITIAL ENTERED



JPNS01-PLEASE ENTER LAST NAME (1ST AND MIDDLE INITIAL OPTIONAL).
          TYPE CAN ALSO BE "PAYEE" OR "BOTH".


Figure 9


                                                                                         Page 24 of 30
MENU TWO OF CHILD SUPPORT SCREENS (QUERY DOCUMENT):

This screen (Figure 10) allows you to query the different screens for child support.

                        HARRIS COUNTY CHILD SUPPORT SYSTEM                 JPC1000
                                    MENU TWO


                CAUSE NUMBER: __________ SEQUENCE NUMBER: ____

                 PF1    =   INQUIRY ON CAUSE BY CHECK NUMBER
                 PF2    =   AUTOMATED CLEARING HOUSE INFORMATION
                 PF3    =   POST PAYABLE TRANSACTIONS
                 PF4    =   PAYABLE BALANCE HISTORY
                 PF5    =   ADDRESS HISTORY
                 PF6    =   ACH HISTORY
                 PF7    =   ADD A NEW COURT ORDER RECORD TO AN EXISTING CASE
                 PF8    =   CHECK STUB MESSAGE TEXT
                 PF9    =   LOAD ET FROM ACH
                 PF10   =   LOAD INTERIM FROM LOCKBOX
                 PF11   =   SECURITY - DISTRICT CLERK




 JPCM01 - READY FOR DATA - ENTER REQUIRED INFORMATION AND PRESS PF KEY
Figure 10

CHECK NUMBER INQUIRY (QUERY DOCUMENT):

This screen (Figure 11) allows you to search by check number to determine where a child support payment was
posted.

HARRIS COUNTY CHILD SUPPORT SYSTEM              JPC1701
                               CHECK NUMBER INQUIRY                    PAGE NO: 01

                               CHECK NUMBER: __________

 LN   CAUSE NUMBER      SEQ         AMOUNT     PAYMENT DATE    BATCH




 PF1 - FRESH SCREEN     PF2 - CASE INFORMATION     PA2 - RETURN TO MENU
 JPCS07 - PLEASE ENTER A CHECK NUMBER AND PRESS ENTER

Figure 11




                                                                                                Page 25 of 30
ADDRESS HISTORY (QUERY DOCUMENT):

The Address History screen (Figure 12) is a history of direct deposit history on a child support case.

                         HARRIS COUNTY CHILD SUPPORT SYSTEM              JPCS702
                                  ADDRESS HISTORY

 CAUSE NUMBER: __________    SEQ: ____


 PAYOR:    _     PAYEE: _

 NAME:    _________________________
 ADDRESS: _________________________
          _________________________
 CITY:    _______________ STATE: __
 ZIP:     _____ - ____

 EFF DATE: __ __ __

 OPERATOR:

 PFKEYS:    PF1 - FRESH SCREEN           PF2 - DISPLAY CURRENT ADDRESS

 JPAH01 - PLEASE ENTER A CAUSE AND SEQUENCE NUMBER.
 JPAH20 - SELECT EITHER PAYOR OR PAYEE.
Figure 12

ACH HISTORY (QUERY DOCUMENT):

The ACH History screen (Figure 13) is a history of direct deposit history on a child support case.

                         HARRIS COUNTY CHILD SUPPORT SYSTEM              JPCS703
                                    ACH HISTORY

 CAUSE NUMBER:               SEQ:

 PAYEE NAME:     _________________________
 ADDRESS:        _________________________
                 _________________________
 CITY:           _______________ STATE: __
 ZIP:            _____

 ACH INFORMATION:
     ACCOUNT NAME:     ______________________
     ACCOUNT NUMBER:   _________________    ACCOUNT TYPE: _
     TRANSIT/ROUTING   NUMBER: _________
     PRENOTIFICATION   DATE:                APPROVAL:     _

 EFF DATE: __________
 OPERATOR:

 PFKEYS:    PF1 - FRESH SCREEN           PF2 - DISPLAY CURRENT ACH

 JPWI01 - PLEASE ENTER A CAUSE AND SEQUENCE NUMBER.
Figure 13


                                                                                                         Page 26 of 30
                                                CIVIL SCREENS

INT 65.40 (PARTY ASSOCIATED CASES INQUIRY)

Use INT 65.40 (Figure 14) to inquire on a party’s name and retrieve a list of Harris County civil and family
district court cases to which that party was associated as of January 1981.

JUHUD (1SA#)       JUSTICE INFORMATION MANAGEMENT SYSTEM        SEP 20, 2000(C1)
INT6540                       CIVIL CASE INTAKE                 OPT: _____ - INT
                      DCQY: PARTY ASSOCIATED CASES INQ          PAGE:    1 -    1

NAME: ___________________________________ DATE FILED:       ________ - ________
CASE TYPE> ___   STATUS> _ D=DEFENDANT P=PLAINTIFF _        COURT ___
                                                                    CASE     FILE
  COC          NAME1         COC        NAME2              CASE NO TYPE CRT LOCTN




==> *** PLEASE ENTER QUERY FIELDS ***
1=NAM. INQ.   2=NOTICE INQ. 3=CASE SUM.
              7=BACKWARD    8=FORWARD                       10=REFRESH    11=HELP
Figure 14

INT 65.45 (CIVIL NAMES INQUIRY PRIOR TO 1981)

Use INT 65.45 to inquire on an individual or a company and access a list of Harris county civil and family
district court cases to which that party was connected as a type of defendant or as a type of plaintiff before
1981.

JUHUD (1SA#)       JUSTICE INFORMATION MANAGEMENT SYSTEM        SEP 20, 2000(C1)
INT6545                       CIVIL CASE INTAKE                 OPT: _____ - INT
                          CIVIL INDEX PRIOR TO 1981             PAGE:    1 -     1

NAME: ________________________________________ BEG YEAR: 1969 END YEAR: 1980
P=PLAINTIFF D=DEFENDANT B=BOTH: B CASETYPE ABREV> ___       FILING COURT> ___
PRIMARY PARTIES ONLY ? _                                    PRINTER> RM2176__
  CASE NUMBER     PLAINTIFF                     DEFENDANT
         TYPE OF CASE           TYPE OF INSTRUMENT      COURT    DATE FILED




==> *** PLEASE ENTER INQUIRY INFORMATION ***
1=CASE DISP. 2=PTY. ASOC.
              7=BACKWARD    8=FORWARD     9=PRINT           10=REFRESH    11=HELP
Figure 15


                                                                                                  Page 27 of 30
INT 75 – (CASE SUMMARY INQUIRY)

Use INT 75 (Figure 16) to access a summary of a Harris County civil or family district court case.

 JUHUD (1SA#)       JUSTICE INFORMATION MANAGEMENT SYSTEM      SEP 20, 2000(C1)
 INT75                         CIVIL CASE INTAKE               OPT: _____ - INT
                          DCQ7: CASE SUMMARY INQUIRY           PAGE:    1 -     1

 CASE NUMBER: ___________
 STYLE: _________________________________ VS _________________________________
 FILE DT: ________ FILE CRT: ___ CURR CRT: ___ NO OF PLT: ____ NO OF DEF: ____
 FILE LOC: ____________________ LOC DT: ________ CAS TYP: ____________________
 CASE FILE SENT LOCATION: ______________________ CASE FILE SENT DATE: ________
 STATUS: _______________________________________ JURY FEE PAID DATE: ________
 NEXT DATE SET: ________ BOND FILED: ________ BOND TYPE: _____________________
 SEALED: _   AG CASE: __________
                      ** JUDGMENT/APPEAL INFORMATION **
 JUDG FOR: __________________ JUDG DT: ________ VOL: _____ PAG: ____ PAGS: ___
                                           IMAGE NO: ________________
 FILE DT MOTION FOR NEW TRIAL: ________ STATUS: ______________________________
 APPEAL BOND DATE: ________   BOND CLASS: ___________________
 SUPERSEDEAS DATE: ________   BOND CLASS: ___________________ AMT: ______ . __
     MANDATE DATE: ________ MANDATE TYPE: ____________________________________
 CONSOLIDATED OR CONNECTED CASES: ___________ ___________ ___________
 ==> *** PLEASE ENTER CASE NUMBER ***
 1=SET HIST.   2=SERV. INQ. 3=DOCU. INQ. 4=PARTY INQ. 5=DCCA UPDT
 6=MFL. INQ.   7=DCAI INQ.   8=PST TRL INQ 9=CFL. HIST. 10=REFRESH     11=HELP
Figure 16

ATY 35 (DNQY: CIVIL ATTORNEY INQUIRY)

Use ATY 35 (Figure 17) to determine if an attorney, law firm to taxing entity is listed the Harris County District
Clerk’s attorney register.

 JUHUD (1SA#)       JUSTICE INFORMATION MANAGEMENT SYSTEM      SEP 20, 2000(C1)
 ATY35                        ATTORNEY SUBSYSTEM               OPT: _____ - ATY
                         DNQY: CIVIL ATTORNEY INQUIRY          PAGE:    1 -     1

 ATTORNEY NAME: ________________________________________

    ATTORNEY NAME                            BAR NUMBER




 ==> *** PLEASE ENTER QUERY FIELDS ***
 1=CIV. CASES 2=CRIM.CASES 3=ATTY. VAC.
               7=BACKWARD    8=FORWARD                      10=REFRESH   11=HELP


Figure 17



                                                                                                      Page 28 of 30
ATY 36 (CIVIL ATTORNEY CASE INQUIRY)

Use ATY 36 (Figure 18) to inquire on an attorney’s bar number or an organization’s ID number and access a
list of Harris County civil district court cases for which that attorney or agency is listed as counsel.

JUHUD (1SA#)    JUSTICE INFORMATION MANAGEMENT SYSTEM        SEP 20, 2000(C1)
ATY36                     ATTORNEY SUBSYSTEM                 OPT: _____ - ATY
                      CIVIL ATTORNEY CASE INQUIRY            PAGE:    1 -     1

 BAR NUM: ________ TRANS DT: ________ - ________          PRINTER> RM2176_
 COURT NUM> ___ SETTING DT: ________ - ________ ACTIVE: _ DISPOSED: _
                 CASE NUM: ___________ - ___________    CASE STAT> _
 ATTORNEY NAME: _______________________________________    SPN: ________
 LAST ADDRESS : _____________________________________________________________
 PHONE: ___ - ___ - ____    FAX: ___ - ___ - ____

SEL   CASE      CRT CON.COD FIL DAT       SETTING DT    CASE STAT     DISP.DATE
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
_ ___________ ___      ___   __________   __________   ____________   __________
==> ** PLEASE ENTER BAR NUMBER **
1=CRIM. CASE 2=CIVIL ATTY 3=CASE SUMM     4=ATTY VACA.   5=SET. HIST.
              7=BACKWARD    8=FORWARD     9=PRINT        10=REFRESH      11=HELP


Figure 18




                                                                                              Page 29 of 30
                                              RESIDENCE CERTIFICATION

Pursuant to Texas Government Code §2252.001 et seq., as amended, Harris County requests Residence Certification.
§2252.001 et seq. of the Government Code provides some restrictions on the awarding of governmental contracts; pertinent
provisions of §2252.001 are stated below:

          (3)    "Nonresident bidder" refers to a person who is not a resident.

          (4)    "Resident bidder" refers to a person whose principal place of business is in this state, including a contractor
                 whose ultimate parent company or majority owner has its principal place of business in this state.



         I certify that ______________________________________ is a Resident Bidder of Texas as defined in
                          [Company Name]
          Government Code §2252.001.




         I certify that ______________________________________ is a Nonresident Bidder as defined in
                          [Company Name]
          Government Code §2252.001 and our principal place of business is ______________________________.
                                                                                 [City and State]




Revised 7/97




                                                                                                                           Page 30 of 30
                                                Attachment "A"

                                      Minimum Insurance Requirements


•      The contractor shall, at all times during the term of this contract, maintain insurance coverage with not
       less than the type and requirements shown below. Such insurance is to be provided at the sole cost of
       the contractor. These requirements do not establish limits of the contractor's liability.

•      All policies of insurance shall waive all rights of subrogation against the County, its officers, employees
       and agents.

•      Upon request, certified copies of original insurance policies shall be furnished to Harris County.

•      The County shall be named as "additional insured" on the Commercial General Liability Policy.

•      The County reserves the right to require additional insurance should it be deemed necessary.


A. Workers’ Compensation (with Waiver of
   subrogation to Harris County) Employer’s
   Liability  (including      all    states,   U.S.
   Longshoremen, Harbor Workers and other                   $300,000 each occurrence Limit Bodily Injury and
   endorsements, if applicable to the Project.              Property Damage Combined $300,000 Products-
                                                            Completed Operations Aggregate Limit $500,000
B. Commercial General Liability Occurrence                  Per Job Aggregate $300,000 Personal and
   Form, including, but not limited to Premises and         Advertising Injury Limit
   Operation, Products Liability Broad Form
   Property Damage, Contractual Liability,
   Personal and Advertising Injury Liability and
   where the exposure exists, coverage for
   watercraft, blasting collapse, and explosions,           $300,000 Combined Liability Limits. Bodily Injury
   blowout, cratering and underground damage.               and Property Damage Combined. Harris County
                                                            shall be named as “Additional Insured” on
C. Automobile Liability Coverage Statutory, and             Automobile policy
   Bodily Injury by Accident: $100,000 each
   employee. Bodily Injury by Disease: $500,000
   policy limit $100,000 each employee




                                                                                                      Page 31 of 30

								
To top