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Sample RFP Appendix A- City of Chico

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					                                                           Sample RFP

                                       Appendix A- City of Chico




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                                                  CITY OF CHICO
                                        INFORMATION SYSTEMS DEPARTMENT
                                                           P.O. Box 3420, Chico, CA 95927-3420
                                                           Desk 530-895-4864, FAX 530-895-4825

                                                             NOTICE INVITING BIDS
                                                            Telephone and Voice Mail System

                                                                    Project No. 14005


                                                                Table of Contents

Notice Inviting Bids

Instructions to Bidders

Part 1: General
1.01: Scope of Work
1.02: Standards

Part 2: System Specifications
2.01 General Description
2.02 Hardware and Software
2.03 Desired Features

Part 3: Installation and Testing
3.01 Installation Requirements
3.02 Changes
3.03 Added Items
3.04 Expediting Work
3.05 Termination
3.06 System Documentation
3.07 Final Testing and Acceptance

Part 4: Maintenance

Part 5: Warranties

Part 6: Contractor Requirements

Part 7: Training


Exhibit A: System Design Graphic
Exhibit B: System Equipment List
Exhibit C: Supplemental Information
Exhibit D: Payment Schedule
Exhibit E: Bid Proposal Forms
Exhibit F: Contractor Company Information and References
Exhibit G: Compensation Schedule




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                                                  CITY OF CHICO
                                        INFORMATION SYSTEMS DEPARTMENT
                                                           P.O. Box 3420, Chico, CA 95927-3420
                                                           Desk 530-895-4864, FAX 530-895-4825

                                                             NOTICE INVITING BIDS
                                                            Telephone and Voice Mail System

                                                Project No. 14005
NOTICE INVITING BIDS
The City of Chico will receive bids for the above at the Information Systems Department Office, 411 Main
Street, Chico, CA 95928 (Mailing Address: PO Box 3420, Chico, CA 95927; E-mail:
nkelly@ci.chico.ca.us. Bids must be submitted by 4:00 p.m. PST on                           and must be
clearly marked "City of Chico Telephone and Voice Mail Systems Bid - Project No. 14005" at which
time they will be opened and read. Any bids received after 4:00 p.m. PST will remain unopened. The
City reserves the right to reject all bids or award purchase orders for part of the items listed below.

ADDITIONAL INFORMATION:

Any additional information may be secured from the Information Systems Department, 411 Main Street,
Chico, CA 95928 (Mailing Address: P. O. Box 3420, Chico, CA 95927); Telephone (530) 895-4864; Fax
(530) 895-4825; E-mail: nkelly@ci.chico.ca.us.

BID SUBMITTAL REQUIREMENTS:

Bids may be submitted by mail (P. O. Box 3420, Chico, CA 95927) or in person at the Chico Municipal
Center – Information Systems Department, 411 Main Street, Third Floor. Bids must be in a sealed
envelope plainly marked on its outside with "City of Chico Telephone and Voice Mail Systems - Project
No. 14005" and “Bid Opening Date of”. Please allow ample time in the event that there is a delay in
the mail system. You may verify delivery of your bid via phone or e-mail.

BID AWARD PROVISIONS/REJECTION:

This solicitation does not commit the City of Chico to award a purchase order, to pay any costs incurred in
the preparation of the response, or to procure or contract for the articles of goods or services. The City of
Chico reserves the right to accept or reject any or all bids received as a result of this request and to
cancel in part or in its entirety this bid if it is in the best interest of the City of Chico to do so. An award of
bid, if a bid is awarded, will be made to the lowest responsible Bidder whose bid complies with the City's
requirements within ninety (90) days of the bid opening date. The City reserves the right, in its sole
discretion, to reject any bid which fails to meet bid requirements in any respect, to reject all bids for any
reasons whatsoever and to waive minor irregularities in any bid.

NEWSPAPER PUBLISH DATE: ---------, 2003




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                                                  CITY OF CHICO
                                        INFORMATION SYSTEMS DEPARTMENT
                                                           P.O. Box 3420, Chico, CA 95927-3420
                                                           Desk 530-895-4864, FAX 530-895-4825

                                                             NOTICE INVITING BIDS
                                                            Telephone and Voice Mail System

                                                                    Project No. 14005


INSTRUCTIONS TO BIDDERS

1. Bid Submissions
   1.1. Bids to be entitled to consideration must be made in accordance with the following instructions:
   1.2. These specifications are intended to include the complete fabrication, finishing, delivery,
        and setting in place, and making ready to use, all equipment herein specified, all in
        accordance with these specifications. Any parts or accessories not specifically
        mentioned which are normally a part of the equipment, or necessary to complete the
        installation of same or which are required for system operation in accordance with the full
        extent of these specifications, shall be included in the price.

2. Bids shall be submitted on the Bid Forms attached and must be completely filled out.

3. Bids shall be delivered in a sealed envelope to the Information Systems Director, City of Chico, 411
   Main St., P.O. Box 3420, Chico, CA 95927, on or before __________________. It is solely the
   responsibility of the Bidder to see that a bid is received in time. Any bid received after the scheduled
   closing time for receipt of bids shall be returned to the Bidder unopened. Each bid must be
   accompanied by a complete copy of these specifications.

4. The following items shall be included with the Bidder's response:
   4.1. Bid Bond
   4.2. Completed Bid Form
   4.3. List of exceptions, additions or deviations from the specifications and associated cost
   4.4 All addenda received from the City.
   4.5 Complete technical information describing all equipment offered.
   4.6 A schedule of equipment, revealing all, hardware and software items proposed. The working,
        wired, and maximum capacities of the proposed systems must be reflected on the schedule of
        equipment. THE SCHEDULE MUST PROVIDE MANUFACTURERS' PARTS NUMBERS.
   4.7 Detailed equipment room specifications and requirements for the equipment proposed (i.e.
            HVAC and power requirements.)
   4.8 Materials list and cost

5. No oral, telegraphic, or electronic bids or modifications will be considered.

6. Any bidder may withdraw his proposal, either personally or by telegraphic or written request, at any
   time prior to but not later than the scheduled closing time for receipt of bids. No bid submittal may be
   withdrawn after opening date of bid.

7. Substitutions and Approved Equals
   7.1. Any request for approved equals, exception, addition, or deviation from the bid specifications
        must be fully explained in detail.
   7.2. Equipment or materials differing in any respect from that specified will be considered only when
        ample proof is submitted with the proposal in the form of complete drawings, prints and
        descriptive literature indicating all essential requirements of the specifications are adhered to in



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            design and construction. Should no exceptions be detailed in writing by the Bidder, the City will
            understand that the Bidder takes no exception to the contents of the entire bid specification.
       7.3. References in these bid documents and specifications to any articles, products, materials,
            equipment or any other item to be incorporated in the work or to be used in connection therewith,
            whether by name, make or catalog number is given only to establish a standard of design, size,
            or quality and shall not be construed as limiting competition.

8. The successful bidder is prohibited from assigning the contract or from assigning any monies due or
   to become due under the purchase agreement and contract documents thereunder without the prior
   consent of the City of Chico.

9.      Mandatory Pre-bid Conference.
       9.1. Before submitting a bid, Bidders must read all documents and thoroughly understand the scope
                of work for this project. Any successful Bidder must agree to meet City Contractual
                requirements. City of Chico staff will conduct a tour of all facilities and Bidders shall visit all sites
                of the proposed work and familiarize themselves with any work to be done thereon. Contractors
                not attending the pre-bid conference and visiting the work sites will not be qualified to
                bid.

       9.2. Bidders are responsible for familiarizing themselves with all work sites and identifying any
            problems with any site regarding installation of any proposed system including any issues with
            existing cabling and/or phone lines, and including them in bids.

       9.3. Bidders may ask for clarification or questions regarding this project at the pre-bid conference.
            All questions will be answered in writing and distributed to all attendees.

10. Bids must include (a) all labor costs; (b) all material costs and shipping charges; (c) taxes, including
    but not limited to the California State Sales Tax, and is to constitute the exact amount that the City will
    be billed for the project.

11. The form of Agreement and notice to proceed which the successful bidder, as Contractor, will be
    required to execute, will be the City's purchase order issued by the Purchasing Officer requiring the
    Contractor's signature.

12. Any addenda or changes will be issued in writing and form a part of the documents shall be made a
    part of the Agreement.

13. The work covered by this contract shall be completed within sixty (60) days from the notice to
    proceed.

14. Opening of Bids
    14.1. Bids will be publicly opened and read ________________________
    14.2. Bidders or their representatives and other interested persons may I be present at the opening
         of bids.

15. Award of Contract of Rejection of Bids
    15.1. The City reserves the right to reject any or all bids or to waive any informality in any one or all
          bids received. The City reserves the right to accept any part or portion of any bid. Award, if
          made, will be to the lowest responsible bidder that best meets the needs of the City of Chico.
    15.2. A summary of all bids received will be mailed to all bidders.
    15.3. The receipt of bids and proposals from Contractors does not obligate the City in any way to
          award a contract
    15.4. All prices quoted must be guaranteed for no less than one hundred and twenty (120) days.

16. Bonds Required
    16.1. Bid bond or certified or cashier’s check payable to the City of Chico, executed by the bidder as
          principal and a satisfactory surety company as surety, in an amount of not less than ten


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           percent (10%) of the bid. The check of bid bond shall be given as a guarantee that the bidder
           to whom the contract is awarded has met all of the bid requirements and shall execute the
           contract documents within sixty (60) days.
    16.2. Before commencing any work under the contract, the Contractor shall file two bonds with the
           City in the amount and for the purposes specified. They shall be surety bonds and shall be
           issued by corporations duly and legally licensed to transact business in the State of California.
           They shall be issued at the expense of the Contractor and shall be maintained by him and at
           his expense during the entire life of the contract.
    16.3. A performance bond in the amount of not less than one hundred percent (100%) of the
           contract price shall guarantee the faithful performance of the contract, and shall insure the City
           during the life of the contract and for the term of one (1) year from the date of acceptance of
           the work against faulty or improper materials or workmanship that may be discovered during
           that time.
    16.4. Labor and materials bond shall be in the amount of not less than one hundred percent (100%)
           of the contract price, and shall be in accordance with the laws of the State of California to
           secure payment of all claims for labor and materials used or consumed in the performance of
           this contract and of all amounts due under the Unemployment Insurance Act.
17. Insurance

INSERT BOB’S STUFF HERE

18. Indemnity
    18.1. Contractor, and all officers and agents thereof, shall save harmless and indemnify the City
          from every claim or demand, costs or expenses, which may at any time arise by reason of any
          injury to person or property sustained by Contractor or any person, firm or corporation
          employed directly or indirectly by him upon or in connection with his work, however caused.
    18.2. Any injury to person or property sustained by any person, firm or corporation, caused by an
          act, neglect, default of omission of Contractor, or of any person, firm or corporation directly or
          indirectly employed by him or in connection with his work, whether said injury or damage occur
          upon or adjacent to the work. Any Contractor, at his own risk, cost and expense shall defend
          any and all actions, suites, or other legal proceedings, that may be brought or instituted
          against the City on any such claim or demand, and shall pay or satisfy any judgment that may
          be rendered against the City in any such action, suit, or legal proceeding or result thereof.

19.       Any and all fees as required by state, county, or city laws will be paid by the selected. All other
          permits required by law, ordinance, tariffs, and regulations shall also be paid by the contractor.

       19.1           All work must comply with local and other governing ordinances, codes, and regulations,
                      including all OSHA regulations and requirements, but this requirement does not relieve the
                      Contractor of the responsibility for complying with specifications if the bid specifications
                      exceed local governing codes or regulations.

       19.2           No claim for additional payment will be approved for changes required to comply with codes,
                      ordinances, tariffs, and regulations in effect on the date of installation, since it is the
                      Contractor's responsibility to familiarize himself with such requirements before accepting the
                      contract.

20. Subcontractors
    20.1. The provisions of Sections 4100 to 4113 inclusive, Chapter 2, Division 5, Title 1 of the
          Government Code of the State of California, relating to subcontracting, shall be complied with
          and no substitution assignment or subletting of any subcontract may be made except as
          therein provided.
    20.2. Each Bidder must include in his proposal, a complete list of his proposed subcontractors, and
          each bid submitted is subject to the provisions of Section 4103 of the aforesaid Code, which
          provides as follows: If a general contractor fails to specify a subcontractor for any portion of
          the work to be performed under the Contract in excess of one-half (1/2) of one percent (1 %)
          of the general contractor's total bid, he agrees to perform that portion himself."


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21. Delays in Performance
    21.1. The successful bidder shall not be held responsible for delays in performance of the contract
          caused by strikes, lockouts, labor disturbances, fire, Acts of God, or other causes similar to the
          foregoing which are beyond the control of and are not the fault of the bidder; provided,
          however, that whenever the bidder shall claim that delays after the occurrence of existing
          cause or causes he shall, within five days after the occurrence of existing cause or causes of
          delay submit to the
    21.2. City’s Representative a request for adjustment of contract time. If the City finds that such
          cause or causes of delay exist, the City shall grant the bidders an extension of time equal to
          the delay resulting from such cause or causes; or, the City may, at its option, rescind the
          contract.

22. No discrimination shall be made in the employment of persons because of race, color or religion of
    such persons and every contractor for the City violating this section is subject to all the penalties
    imposed for violation of Government Code Section 12940.




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                                                         CITY OF CHICO
                                                TELEPHONE AND VOICE MAIL SYSTEM


                                                                    MAJ/
                                                           (Budget Account Number)

                                                                EXHIBIT “A”

                                                             SCOPE OF WORK


PART 1 - GENERAL

1.01          SCOPE:
A. In developing these specifications, the City has made every effort to specify hardware and software
   components that will provide a complete, turn-key phone and voice-mail system for the City of Chico
   that will meet the City’s needs for a minimum of seven (7) years. Any and all hardware and software
   associated with this system must be scaled to accommodate City growth to approximately one
   thousand (1,000) users. In addition, the system must be easily expandable to accommodate new
   software, added features, or future increases in size. The City has identified a list of components and
   materials list in Exhibit B, City of Chico Telephone and Voice Mail System as an example of a
   completely functional system. Any omission of item(s) required to comprise a fully functioning
   system shall not relieve Contractor from the obligation to identify the omission and include
   the appropriate item in the bid. This system will replace the existing phone and voice mail systems
   for all City offices at various locations. In the event conflicts arise, it is incumbent on the contractor to
   immediately notify the City Information Systems Director of potential problems.

B. All specified hardware and associated software purchased for this project must be provided and
   installed by the Contractor. It is incumbent upon Contractor to identify and include any additional
   equipment or installation services required to fully complete the project. Installation and testing will
   be overseen by City Information Systems Director or designated representative.

       1. Any additional cabling for traditional or voice over I/P services, power protection, needed
          components such as UPS’, computers, servers, or other devices and/or racking components are
          the responsibility of the Contractor. Any requests for design modification, equipment
          substitutions, or change orders shall be reviewed and approved by the Information Systems
          Director or designated representative.

       2. The right of general supervision by the City shall not make the Contractor an Agent of the City,
          and the liability of the Contractor for all damages to persons or to public property, arising from the
          Contractor's execution of the work, shall not be lessened because of such general supervision.
          The City shall supervise the Contractor only as to the result to be accomplished but not as to the
          means to accomplish such result.

       3.      Vendor shall provide hardware, software and related components as specified in Exhibit B, City
              of Chico Telephone and Voice Mail System, or propose a system equal to or greater than that
              specified. Brand names and model numbers are to establish standards and equipment of equal
              or higher specifications may be proposed. Any substitutions must be accompanied by
              documentation substantiating equality and compatibility with other components. Any substitution
              must be reviewed and approved by the City Information Systems Director, or designated
              representative.




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       4. The general concept and design of the system is shown on the attached graphic design in Exhibit
          A, City of Chico Telephone and Voice Mail System. It is intended to use the existing T-1 phone
          lines currently used for the City’s wide area network to provide telephone and voice mail services,
          with an added redundant system of analog phone lines in the event of an equipment failure. The
          City of Chico Municipal building currently has ISDN phones and lines as well as analog. These
          existing lines will NOT be removed and it is anticipated they will be used for the new system. In
          the event a proposed system does not use the existing phone lines, all costs associated with
          replacing and/removing lines must be included.

       5. Installation of all hardware and software must be done with minimal disruption to City
          staff. This will require work to be done after hours, weekends, and/or holidays. The City
          of Chico Fire and Police Departments operate twenty-four hours a day, every day.

       6. No City staff will be available to assist in any manner to install, configure, connect phones or
          cables, etc. All connections and/or wiring including disconnecting old phone sets and connecting
          new phones shall be done by Contractor. Access to telephone wiring closets will be provided
          when requested.

       7. Configuration of hardware and installation of any software must be done in advance if possible.

       8. Disconnection of existing equipment and installation of new equipment must be coordinated with
          the Information Systems Director. It is anticipated that this will be done after regular business
          hours and/or weekends.

       9. Due to the sensitive and confidential nature of police work, employees having unescorted access
          to the Police Department will be required to submit to a background check prior to working in the
          Police Department.

C. All carrier coordination will be the responsibility of the Contractor. A minimum of two Primary
   Rate ISDN (PRI) circuits will be installed at the Municipal Center and one PRI circuit will be installed
   at the Police Department. Back up analog telephone services shall be installed at each location with a
   minimum of twenty-four analog services for the Municipal Center, and a minimum of twelve analog
   services for the Police Department. These services shall be deployed and configured in a manner in
   which backup will be provided in the event of a PRI failure at either location. All other locations
   referenced in this document will be supported with analog central office services delivered by the
   carrier. Cut-over to the PRI and analog services at all locations, coordination of this cut-over,            Comment [l1]: I don’t think this is
   and coordination with the carrier to support the cut-over to the new services is the                         true?
   responsibility of the vendor and is a non-negotiable condition of the award of the contract.

D. Contractor shall be responsible for the design and implementation of the following at all City locations:
   1. City-wide dial plan in consultation with users from all City departments. It is anticipated that this
      will require a minimum of two meetings with primary users to assure all features and options are
      set correctly. The City currently has approximately five-hundred (500) phone lines.
   2. A maximum of five (5) Automated Attendants must be configured upon request of departments.
      The Information Systems Director will identify departments desiring to use Automated Attendants
      and provide contact information to obtain specific requirements.
   3. A city wide carrier redundancy plan for network fail-over in the event of loss of the PRI and/or
      analog carrier services must be implemented and clearly documented. A printed and electronic
      copy of the documentation must be provided to the Information Systems Director.
   4. A City wide voice network management system must be provided that allows all phones and
      systems to be managed from a single location. The system must include any hardware, software
      or other items required for a fully functioning and centralized system.
   5. A City wide voice mail and messaging system with a minimum of 1,000 mail boxes expandable to
      2,000.
   6. Intelligent MDF, IDF, and TC design as it relates to the installation of the voice hardware.              Comment [l2]: Abbreviations???
   7. Any additional parts and/or labor to correct and/or replace faulty cabling at each location must be
      included. Any and all testing of lines, cable, etc. shall be the responsibility of the contractor.


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       8. Contractor shall specify and provide any computer and/or server required for the system. Any
          and all specifications for computers must be approved by the Information Systems Director or
          designated representative and must be scalable to accommodate future expansion requirements
          of the system.
       9. System design and implementation shall specifically include provisions for internal 911 call
          identification for emergency calls to the Police Department dispatch center.

E. Quality of service configuration on all existing Wide Area Network switches and routers participating
   in the network will be done by others.

1.02 STANDARDS

A. All materials and equipment shall be installed according to the manufacturer's specifications. In the
   event deviation from recommended installation procedure is required, the City Information Systems
   Director or designated representative shall be notified and alternate procedure recommended.

B. Unless otherwise specifically provided for in the specifications, all workmanship, equipment, materials
   and articles incorporated in the work covered by this Contract are to be new and of the best available
   grade of their respective kinds. They will be subject to inspection at both shop or site by the City
   Information Systems Director or designated representative.

C. Whenever, in the specifications, any material or process is indicated or specified by patent or
   proprietary name or by name of manufacturers, such specifications shall be deemed to be used for
   the purpose of facilitating description of the materials or process desired, and shall be deem, to be
   followed by the words of "Or Equal."

       1. The Contractor shall protect the City officers, agents, servants and employees from liability of any
          nature or kind, including cost and expenses for, or on account of, any patented or unpatented
          invention, process, article, or appliance manufactured or used in the performance of the
          Contractor including its use by the City, unless otherwise specifically stipulated in the Contract
          documents

       2. Contractor shall indemnify, defend, and hold harmless the City from any loss, damage, cost,
          claim or expense, direct or indirect, including reasonable attorney's fees, arising out of, or in
          connection with any infringement or alleged infringement for any equipment supplied hereunder;
          software used in connection therewith or any applicable patent or copyright.

       3. All equipment shall be new and covered by manufacturer’s warranty. Contractor shall provide a
          minimum of one year, twenty-four hours a day, on-site maintenance and warranty on all
          equipment, installation, set-up and configuration. Maintenance shall cover any and all problems
          with wide area network connectivity, performance, configuration, hardware failure, software
          updates or changes, or communications problems. Response to service requests shall be within
          one hour, and replacement or repair effected within 4 hours.

       4. Contractor shall give all notices and comply with all laws, rules, ordinances, regulations and
          standards bearing on the conduct of the work as required by all legally constituted authorities. If
          the Contractor observes that the specifications are at variance therewith, he shall promptly notify
          the Information Systems Director in writing. If Contractor performs any work knowing it to be
          contrary to such laws, ordinances, rules and regulations, and without notice to the Project
          Manager, he shall bear all costs arising therefrom.

       5. All work and material shall be in full accord with requirements of Title 19 (Public Safety), and Title
          24 (Building Standards), of the California Administrative Code, the State Fire Marshall, the Safety
          Orders of the Division of Industrial Safety, and National Electric Code, and other applicable state
          laws or regulations. Nothing in the specifications shall be construed to permit work not conforming
          to these codes and orders.




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D. Listed in the table below are the standards and codes applicable to communications systems design.
   If questions arise as to which standard should apply in a given situation, the more stringent standard
   shall prevail.


              BICSI TDM                                    Building Industry Consulting Service International Telecommunications
                                                           Distribution Methods Manual

              ANSI/TIA/EIA - 568B                          Commercial Building Telecommunications (Telecom) Cabling Standard

              ANSI/TIA/EIA - 569                           Commercial Building Standard for Telecom Pathways and Spaces

              ANSI/TIA/EIA - 606                           Administration Standard for the Telecom Infrastructure of Commercial
                                                           Building

              ANSI/TIA/EIA - 607                           Commercial Building Grounding and Bonding Requirements for Telecom.

              TIA/EIA -TSB67                               Transmission Performance Specifications for Field Testing of UTP Cabling
              TIA/EIA-TSB75                                Systems
                                                           Open Office Cabling

              ISO/IEC IS 11801                             Generic Cabling for Customer Premises

              National Electric Code                       Article 250, Grounding

              National Electric Code                       Articles 250 and 725-5, Communications Cables
              (NEC)
              UL-1950                                      Underwriters Laboratories Standards for Information Technology Equipment
              UL-1863                                      Underwriters Laboratories Standards for Communication Circuit Accessories
              California UBC                               Chapter 7, Fire Resistant Materials and Construction


PART 2 - SYSTEM SPECIFICATONS

2.01 GENERAL SYSTEM DESCRIPTION
A. This project consists of the purchase and installation of new private branch exchanges (PBX) to serve
    all the City buildings at various sites shown in Exhibit B. Contractor shall provide all required
    hardware and software, shall be responsible for all phases of the implementation including any
    integration and/or migration required to transparently connect the new systems and make it fully
    operational. Contractor shall be responsible for complete user training, for providing a minimum one-
    year warranty on all parts and labor on all systems, help desk services, and all coordination with the
    local carrier to assure a smooth transition.

B. Contractor shall warranty the installed inside and outside cable plant to support the new systems.

C. The system must utilize one maintenance console for all sites. City locations are currently served by
   one Pacific Bell Centrex office. Contractors shall consider and address any difficulties that this
   may present and plan to coordinate the installation with Pacific Bell. Contractor shall be
   responsible for all contacts, coordination, and cut-over planning with Pacific Bell.

D. Centrex currently supports dialing by extension, call transfer and the City's Pac Bell voice mail. DID's
   are assigned for all users. The City currently uses a variety of analog and ISDN phone sets.

E. System shall provide for internal 911 calling with correct location identification of calling party.


2.02 HARDWARE AND SOFTWARE



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A. Contractor shall provide the hardware and any associated software, or any approved equals,
   indicated in Exhibit B and install at the locations identified.

B. Acquisition of hardware is an integral part of this contract and will not be awarded to a separate
   vendor.

C. Product names are used as standards for quality. The burden of proof as to the equality of any
   proposed material shall be upon the Contractor.

D. The City of Chico reserves the right to evaluate a fully functional demonstration of any
   product or type of equipment offered on the bid to determine acceptability as an "approved
   equal". In the event an approved equal system is proposed but Contractor can not
   demonstrate a fully functional system, the bid may be deemed non-responsive.

D) Systems proposed must be digital stored program controlled providing Pulse Code Modulation, Time
   Division Multiplexing switching such as the Lucent Definity, Mitel 2000 or the NEAX 2400.

E) Dialing must be dual tone multi-frequency (touch tone) and the system must meet the following
   requirements:
   1) The system must offer 36 CCS per equipped station, trunk, and operator console.
   2) The system must include memory and right to use of software to meet the wired capacity of the
       system proposed.
   3) The system must provide DTMF dialing for all station users and the attendant console.
   4) The system shall be installed with the latest applicable software.
   5) The system shall provide CCIS and feature transparency between all City sites.
   6) The system must be capable of correctly identifying locations of emergency 911 call service from
       City buildings.
   7) The system must be capable of accommodating T -1, ISDN-PRI, analog trunk facilities and
       Centrex lines and must be capable of providing "switch" hook dial tone with Centrex lines.
   8) Complete flexibility shall be provided in the system for associating any equipped station number
       with any equipped station terminal port.
   9) The physical characteristics of the system and requirements for its operating environment shall
       be specified.
   10) The voltage, phase, frequency and amperage of commercial AC power required for any charging
       equipment, and the number of AC circuits required in the main equipment room and apparatus
       closets shall be identified. Estimates of requirements for mechanical equipment (heating,
       ventilation and air conditioning) shall be included.
   11) The systems must provide memory protection for a minimum of sixty minutes in the event of
       commercial power failure.
   12) Documentation from the manufacturer must be provided verifying the CCS ratings per port and
       the right to use on all system software as specified.

2.03 DESIRED FEATURES
A. Responses must include any varying of equipment and software required to accommodate all
    features listed below. Any new software or hardware released during the time between award of
    contract and installation of systems must be included at no cost to City. The following indicate items
    specifically identified as desired features for the City phone and voice mail system.

B. Private Branch Exchange Features
   1) The proposed system must be equipped with all standard features and must include PRI-ISDN, T
       - 1 and analog trunk ports for access to the Public Switching network. The system must be
       scaled as required previously herein.

       2) The following list identifies desired features of the system. If the feature is optional and not
          included in the total system price, it shall be identified in bids. All features specified as optional,
          either included or not included must include any associated cost. The function of each feature is
          defined by Newton's Telecom Dictionary, Fifth Edition.


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              a) Console Related
                 (1) Attendant Alpha-numeric Display
                 (2) Attendant Automatic Hold
                 (3) Attendant Automatic Recall
                 (4) Attendant Busy Lamp field
                 (5) Attendant Call Splitting
                 (6) Attendant Camp On (with tone generation)
                 (7) Attendant Class of Service Display
                 (8) Attendant Conferencing, 6 party -Trunk to Trunk
                 (9) Attendant CRT Console
                 (10)Attendant Over ride of do not disturb Feature
                 (11)Attendant Overflow Capability
                 (12)Assigned Night Answer
                 (13)Attendant Recall with Identification
                 (14)Major alarm
                 (15)Minor alarm
                 (16)Attendant Tone Dialing to Station
                 (17)Attendant Transfer (all calls)
                 (18)Attendant Trunk Group Access
                 (19)Attendant Verification 0 Calls
                 (20)Busy Verification of Stations
                 (21)Call Indication
                     (a) Visual
                     (b) Audible
                 (22)Class of Service Display
                 (23)Executive Busy Over ride
                 (24)Head Set Assembly
                 (25)Incoming Call Identification
                 (26)Message Waiting Activation
                 (27)Message Waiting Lamp (for attendant use)
                 (28)Multiple Console Operation
                 (29)Screened Transfer
                 (30)Text Messaging Display
                 (31)Trunk Group Busy Indication
                 (32)Trunk Switch Loop Operation: # of loops:
                 (33)Voice announce
                     (a) On hook
                     (b) Off hook
                 (34)Volume Control Console Signal

              b) System Related
                 1) Area Code Restriction
                 2) Automatic Least Cost Routing
                 3) Automatic Ser Relocation
                 4) Automatic Time of Day Class of Service Change
                 5) Text Messaging
                 6) Call Forwarding
                     (a) Preprogrammed
                     (b) Fixed
                     (c) Fwd to V Mail
                     (d) All Calls
                     (e) Busy/No Answer
                 7) Call Pick Up
                     (a) Group
                     (b) Directed
                 8) Caller Identification


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                             (a) Internal (required)
                             (b) External (required)
                      9)     CCIS Software
                      10)    Computer Telephony Interface (CTI)
                      11)    Executive Intercom Groups
                      12)    Conferencing – 6 party
                      13)    Data Line Security
                      14)    Diagnostic Circuitry
                      15)    Direct In Dial (DID)
                      16)    Direct In Terminations (DIT/DIL)
                      17)    Direct Inward System Access (DISA)
                      18)    Earthquake Bracing
                      19)    Feature Transparency
                      20)    Flexible Classes of Service
                      21)    Flexible Night Service
                      22)    Assigned Night Answer
                      23)    Universal Night Answer
                      24)    Flexible Station Numbering
                      25)    ISDN -PRI
                      26)    Last Number Redial
                      27)    Local Notification of E-911 Calls
                      28)    Memory Protection
                      29)    Message Waiting Notification
                      30)    Music On-Hold Interface
                      31)    On-site Maintenance and Admin Terminal, Printer and Automated Back-up Device
                      32)    Centralized Attendant Service
                      33)    Attendant Override of DND Feature
                      34)    Paging Interface
                      35)    Power Failure Transfer
                      36)    Power Failure Restart.
                      37)    Programmable (1 button) Access to V-Mail
                      38)    Redundancy:
                             (a) Power Supply
                             (b) Critical Electronics
                             (c) CPU
                      39)    Remote Maintenance
                      40)    Remote Software Adds, Moves, Changes
                      41)    Reserve Power to support PBX systems for a minimum of 8 hours
                      42)    Speed Calling - System
                      43)    Station Hunting (Circular)
                      44)    Station Message Detail Recording – PBX List Output
                      45)    System Alarm Indicators
                      46)    Station to Station Camp On with Call Back
                      47)    Multilevel Toll Restriction
                      48)    Trunk Queuing
                             (a) On Hook
                             (b) Off Hook – with Call Back
                      49)    T-1 (Super Trunk)
                      50)    Variable Time-Out Capacity
                      51)    Virtual/Phantom Numbers
                      52)    Voice Announce with Hands Free Answerback
                             (a) On Hook
                             (b) Off Hook

              c) Station Related
                 1) Automatic Recall to Attendant
                 2) Call Forwarding:


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                      3) All Calls
                      4) Busy/No Answer
                      5) Call Forwarding
                          (a) Preprogrammed (fixed)
                          (b) Call Pick Up
                          (c) Group
                          (d) Directed
                      6) Call Splitting (Broker Call)
                      7) Call Transfer -All Calls Caller Identification
                          (a) Internal
                          (b) External
                      8) Camp On Inquiry
                      9) Com Groups
                      10) Consultation Hold
                      11) Direct Outward Dialing
                      12) Executive Intercom
                      13) Executive/Support Intercom
                      14) Executive/Support BLF
                      15) Executive/Support Staff DSS
                      16) Last Number Redial
                      17) Message Waiting Lamps (all telephones)
                      18) Modular Station Equipment
                      19) On Hook Dialing and Monitoring
                      20) Single Line Set
                      21) Multiline Set
                      22) Off Net Call Forwarding (to cell phones)
                      23) Text Messaging on display sets
                      24) Programmable 1 button access to V-mail (multiline telephones, cell phones)
                      25) Repeat Last Number Dialed
                      26) Speed Dialing:
                          (a) System
                          (b) Station
                          (c) Group/Department
                      27) Station Controlled Conferencing (6 party)
                      28) Station to Station Camp On with Call Back
                      29) Voice Announce w/Hands Free Answerback:
                          (a) On Hook
                          (b) Off Hook
                      30) Volume Control Station Signal

C.      Voice Mail System Requirements
       1) The City of Chico requires one centralized voice processing and messaging system to meet the
           requirements of all City employees. Voice mail services must be available to all employees at all
           sites. The system must fully integrate with the proposed telephone system and equipment and
           administered from the same centralized location. The maximum capacities of the proposed
           system must exceed the required capacities by not less than 50%.

       2) Required Items
          a) Automated attendant features for multiple lines
          b) Ports working: Installed/Cut over: 16 Maximum capacity: 32
          c) Hours of storage: Installed/Cut over: 80 Maximum capacity: 200
          d) Full Integration (automatic call forwarding to voice mail and message waiting notification.)
          e) The number of mail boxes at cut over is estimated at 250 with a maximum number required
             of 1,000. These estimates include mailboxes for City staff without telephones as well as
             information only mailboxes.




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              f)  All hardware and software required for remote management and maintenance from the same
                  single location as the telephone system including any server, computer, printer, power
                  supply, etc.
              g) Single site administration/maintenance terminal (inc. PC and printer if applicable).
              h) Flexible port assignment
              i) Simultaneous answering of trunks
              j) Time of day greeting changes
              k) Automatic forwarding to personal mail box -Broadcasting\Voice bulletin boards
              l) Call routing menus
              m) Directory of staff members
              n) Distribution lists
              o) Decision trees
              p) Fast forward of message
              q) Guest mail boxes
              r) Information only mail boxes (does not allow a message to be left by caller)
              s) Interactive prompts
              t) Message redirect (transfer to another mail box) with comments
              u) Message rewind
              v) Message waiting light
              w) New message vs. old message recognition
              x) Out of system dialing (activation of beeper pages)
              y) On site management reports
              z) Personalized greetings
              aa) Remote message retrieval
              bb) Remote diagnostics and maintenance
              cc) Return to operator or dial another extension from voice mail box
              dd) Silence detection
              ee) Single digit dialing at prompts
              ff) Skip message
              gg) Status information regarding messages among owners
              hh) Telephone answering
              ii) Variable timing parameters
              jj) Variable on line prompting to users (tutorial)
              kk) Voice messaging
              ll) Voice prompted forms\applications
              mm)      Call Screening
              nn) Internal calling ID
              oo) Multiple greeting in mail boxes Day vs. Night B

D. Call accounting
   "On-site" processing of Call Accounting information is required. The on-site Call Accounting
   equipment must be capable of capturing call records provided through the list output of the PBX. This
   processor controlled subsystem must be able to store, process, and generate call detail reports on
   both incoming and outgoing calls without the necessity for outside or additional in-house data
   processing. The system must have initial call storage capacity of 50,000 call records or greater and
   must be expandable to meet future requirements. The proposed system must support a minimum of
   1,000 telephones. The on-site system must include all hardware, if applicable, including printer as
   well as all related software items.

E. Toll Fraud Security
   It is highly desirable that the proposed system (telephone and call accounting) be equipped with
   hardware and software to protect the City against illicit entry to network, PBX, voice processing
   system, call accounting system or other telecommunications devices. The network elements that
   must be protected include, but are not necessarily limited to:
   1) Remote Access Facilities including Direct Inward System Access to Central Office trunk lines, T -
         1 circuits and WATS, if applicable.




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       2) Access Lines which may be installed and go through the PBX to allow users to connect to the
           data network remotely.
       3) Maintenance Ports for the PBX, voice mail system, automated attendant, and other vulnerable
           network equipment.
       Protection is defined as follows:
       1) Multilevel password protection for access to the above listed network elements.
       2) Termination of connection upon entry of invalid user information with user-configurable number of
           attempts at log-in before termination of the connection (intruder lock-out).
       3) Traffic Monitoring which will in real time, disable the system if a breach of access is detected. It is
           desirable that disabling occur without human intervention and that once the system is disabled it
           will automatically notify appropriate City personnel and continue to protect all network elements
           as described above until action is taken by an authorized system administrator.
       4) User configurable traffic thresholds for the disabling described above.
       5) Configurable user classes of service, which allow users to have varied, access privileges once
           they have been verified as a valid system user.
       6) The ability to transfer callers to a specified destination, which is unknown to the user, based on
           the user code and/or password entered.
       7) User configurable system parameters for interfacing with the various elements of the
           telecommunications network.
       8) Secure remote-system administration, to include the ability to add and delete user codes and/or
           passwords, redefine system parameters, and/or disable access to the system to all users in the
           event of a system breach.
       9) Inherent reporting capabilities which allow the System Administrator to monitor the system's
           activity with printed reports which may be configured to highlight traffic specific deviations.



NOTE: IF ANY OF THE SPECIFIED FEATURES ARE NOT AVAILABLE, OR ARE NOT INCLUDED IN
THE COST PLEASE SPECIFY IN YOUR RESPONSE.


PART 3: INSTALLATION AND TESTING
3.01 INSTALLATION REQUIREMENTS:
A. All equipment shall be tested and pre-configured by vendor before delivery and subsequent onsite
    installation. Configuration shall be completed as specified by City staff or their designated
    representative. Installation and configuration of all equipment bid includes all connections,
    installation, configuration, and coordination with the local carrier to implement a complete working
    phone and voice mail system.

B. The work to be provided by Contractor shall include labor, materials, equipment, and services
   necessary or reasonably incidental to the installation of a complete and fully functional
   telecommunications and voice mail system.

C. All materials supplied for this project must be new and completely tested before installation and cut-
   over.

D. Storage space on the premise will be limited. Therefore, equipment and materials deliveries, storage,
   and work must be planned accordingly.

E. All installation personnel must be factory trained. All station equipment and cable installers must have
   received professional training and be certified for this purpose.

F. Contractor shall be responsible for the preparation and implementation of a comprehensive cut-over
   plan which includes a schedule of tasks and dates by which they must be accomplished. The cut-over
   plan must be included with the bid package. This plan shall include, but not necessarily be limited to,
   specifying:


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                      1.     Equipment delivery
                      2.     Installation tasks
                      3.     Anticipated "down time", if any
                      4.     Equipment room requirements to include backboard sizes and quantities and dedicated
                             electrical circuits

G. Equipment shall be firmly held in-place and comply with all building code requirements. Fastenings
   and supports shall be adequate to support their loads with ample safety factors.

H. Installation of the system must be accomplished in the safest possible manner to protect the property
   of the City of Chico and its employees and their health. The contractor accepts full responsibility for
   damages caused by the installation personnel.

I.     Care must be exercised during installation to avoid damage to any and all in-place wiring and
       equipment. Connections shall be made with approved mechanical connectors. Any wiring and
       connections installed by the contractor shall be installed in strict accordance with National Electric
       Codes (NEC) and accepted practices. It is again noted that the City will utilize the existing cable
       plant to support the new system.

J.     The City shall have the right to request changes in the system configuration and shall furnish with
       reasonable promptness any required additional instructions by means of change orders, necessary
       for the execution of the work. The Contractor shall not perform work without written instructions. No
       changes shall be made, nor will changes, alterations, modifications, deviations, and/or additional
       orders be recognized or paid for, except upon prior written order of the City.

K. Equipment installation must be done by experienced installers trained by the manufacturer.
   Contractor’s staff assigned to this project must have completed, and show proof of, the following
   training:

              a.      Cisco reseller for 5 or more years
              b.      Cisco Premier Plus Reseller or Higher
              c.      Adtran Premier Access Partner
              d.      HP Platinum Elite Networking Partner (QOS to the switches)
              e.      Manufacturer certifications as appropriate
              f.      Any other tel-com certs???

L. City staff or their designated representatives will provide configuration information for existing routers
   and switches. Quality of service controls will be configured on existing equipment and done by others.

M. Troubleshooting and verification of T1 and any other line installations with the City’s data circuit
   carrier (Pacific Bell) must be done by the Contractor.

N. Contractor must expect multiple trips to the Chico area including trips to train and prepare City staff in
   the use of the new system.

O. Prior to placing any equipment, the vendor shall survey the site to determine that job conditions will
   not impose any obstructions that would interfere with the safe and satisfactory placement of
   equipment, and to arrange the removal of any obstructions.

P. Equipment shall be installed at locations identified in Exhibit B.


Q. Contractor shall perform all work in full compliance with local, state and federal health and safety
   regulations. All work here under shall be performed in a safe manner. Successful Contractor shall
   immediately correct any dangerous condition caused or resulting from its work. If contractor fails to
   correct, or to act diligently to correct any condition, which the City reasonably believes to be a hazard


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       to persons or property, then immediately upon oral or written notice to any supervisory or similar
       personnel of successful Contractor, the City may, but shall not be required to correct same at
       successful Contractor's expense. The City shall confirm in writing any oral notice given within five (5)
       days thereafter.

R. Successful Contractor shall diligently and continuously carry out the work, and shall require the same
   of all subcontractors.

S. No floors, walls, ceilings, or structural members of the existing finished work shall be drilled, cut in
   any way defaced without the City's prior consultation and approval. Any addition, removal or change
   of any buried cable, conduit, manholes or other facilities affecting the appearance or structure of the
   buildings shall be restored to its original state of condition including the re-sodding of grounds. The
   successful Contractor will be held strictly responsible for all damage to city property caused by his/her
   employees and shaII make good at its own expense any and all damage to the work of others
   resulting from the delivery and/or installation of its work.

T. Contractor shall, at all times, keep the premises and the buildings free from accumulation of his waste
   materials and rubbish. Upon completion of each day's work, all rub and waste materials shall be
   removed from and about the premises. Contractor shall leave all areas, on which he has worked, in a
   broom clean condition. If the successful Contractor fails to clean up at any time, the City of Chico may
   do so and the cost thereof shall be charged to Contractor. Debris, waste or unused construction
   materials shall not be allowed to accumulate in the building or on the job site. At the completion of
   work, the premises affected by the work shall be cleaned of unused materials, rubbish, debris, etc., to
   the entire satisfaction of the City.

U. Unless otherwise stipulated, contractor shall provide and pay for all materials, labor, tools, equipment,
   transportation, and other facilities necessary for the performance and completion of the work.
   Contractor shall verify conditions of buildings, particularly door openings and passages, to avoid any
   items too large for door openings and/or passages. All special handling equipment charges shall be
   paid by the contractor.

V. Where it is required in the specifications that materials, products, processes, equipment or the be
   installed or applied in accord with manufacturer's directions, specifications or instructions, it shall be
   construed to mean that the said application or installation shall be in strict accord with printed
   instructions furnished by the manufacturer of the material concerned for use under conditions similar
   to those at the job site.

W. Contractor shall obtain any licenses, permits and certificates to comply with the federal, state and
   local laws, rules and regulations at his own expense.

X. The cost of the system must include the installation and a back-up copy of the entire system
   database, including extension numbers, location, names and department groupings.

3.02 CHANGES
A. The City shall have the right to make any changes that may be hereafter determined, in the nature or
   dimensions of the work, either before or after its commencement, and such changes shall in no way
   affect or void the obligations of this contract. If such changes make any change to the cost of the
   work, an equitable adjustment shall be made by the City to cover the added or reduced expense.

B. Should Contractor find discrepancies, ambiguities or conflicts in the bidding documents, or between
   such documents and the condition at the site, or should Contractor be in doubt as to the true meaning
   of part of the bidding document,Contractor may submit to the Information Systems Director a written
   request for an interpretation. Interpretations supplied by the Consultant at any one Contractor's
   request will be supplied to all Contractors.

3.03 ADDITIONAL ITEMS OF WORK


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A. No bill or claim for extra work or material shall be allowed or paid unless the doing of such extra work
   or the furnishing of such extra material shall have been authorized in writing by the City.

B. The price for such work shall be determined by the City, which may either fix a unit price or a lump
   sum price, or may if it so elects, provide that the price shall be determined by the actual cost. If
   Contractor performs any work or furnish any material which is not provided for in this contract, or
   which was not authorized in writing by the City, said Contractor shall receive no compensation for
   such work or material so furnished, and does hereby release and discharge the City from any liability
   therefore.

C. If Contractor shall proceed with such extra work or the furnishing of such extra material after receiving
   the written authority therefore, as herein before provided, then such work or material, stated in the
   written authority of the City, shall be covered, governed and controlled by all the terms and provisions
   of this contract, subject to such prices as may be agreed upon or fixed by the City.

D. If Contractor declines or fails to perform such work or furnish such extra material as authorized in
   writing, as aforesaid, the City may then arrange for the performance of the work in any manner it may
   see fit, the same as if this contract has not been executed, and the Contractor shall not interfere with
   such performance of the work.

3.04 EXPEDITING WORK, CORRECTING IMPERFECTIONS
If the City should at any time be of the opinion that the Contractor is neglecting to remedy any
imperfections in the work, or is not progressing with the work as fast as necessary to insure completion
within the time that is required by the contract, or is otherwise violating any of the provisions of this
contract, City shall have the power, and it shall be their duty, to notify the Contractor to remedy such
imperfections, proceed more rapidly with said work, or otherwise comply with the provisions of this
contract.

3.05 TERMINATION
In the event Contractor does not comply with requirements to expedite work or correct imperfections, the
City may give the Contractor ten (10) days written notice, and at the end of the time if the Contractor
continues to neglect the work, the City may provide labor and materials and deduct the cost from any
money due the Contractor under this agreement; and take possession of all material, tools and
appliances thereon, and employ such forces as may be necessary to finish the work. In such case the
Contractor shall receive no further payment until the work shall be finished, when, if the unpaid balance
that would be due under this contract exceeds the cost to the City of finishing the work, such excess shall
be paid to the Contractor. If such cost exceeds such unpaid balance, the Contractor shall pay the
difference to the City.

3.06 SYSTEM DOCUMENTATION
A. Upon completion of the installation, the supplier shall provide two copies of complete system
   instruction manuals, including operational Instructions, test and adjustment procedures, maintenance
   and trouble-shooting charts, and any other information necessary to the operation and maintenance
   of the system.

B. It is required that the Contractor have, as a minimum, the following listed, complete, as-built drawings
   on-site for the proposed system immediately following the cut-over to service:
   1. Floor Plan with the location of each telephone
   2. Detailed System Diagrams
   3. Equipment Layout Drawings -Wiring Diagrams
   4. Equipment Adjustments I -Maintenance Manuals
   5. Inventory of equipment and locations installed on an Excel spreadsheet or Access DataBase.


3.07            FINAL TESTING AND ACCEPTANCE



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A. Prior to final acceptance of the system, contractor shall perform complete system testing to assure
   that all systems operate correctly. Contractor shall furnish all necessary test equipment and perform
   all work required to determine or modify the performance of the system to meet the specified
   functions. As a minimum, the test procedure shall cover all common switching components, main
   stations, trunks and T -1 circuits, phones, voice mail system, attendant console and maintenance
   terminals.

B. For acceptance of the system by the City as operational, the Contractor shall certify to the Information
   Systems Director that all system hardware and features have been tested to ensure that no
   mechanical, electrical or software problems exist, and that all system features are functional.

C. Prior to final inspection, a printed test report shall be submitted to the Information Systems Director or
   designated representative with benchmark performance results for the entire system. Testing criteria
   shall include a simulated fail over to test the redundant system.

PART 4. MAINTENANCE
A. Service shall include all parts and labor, and be available twenty-four (24) hours per day, seven (7)
   days per week. No charge will be made for service calls outside of normal working hours unless the
   supplier accompanies his response to this request with a detailed itemization of these costs. If twenty-
   four (24) hour maintenance and service is not offered by your company, it must be stated in your
   response. If Contractor offers more than one service option, please provide details and costs for each
   plan.

B. On-site response to an emergency shall not exceed two (2) hours. On-site response to a minor failure
   shall not exceed the next business day following the report.

C. On-site emergency response time shall not exceed two (2) hours and an emergency shall be defined
   as follows:
       1) Four or more telephones are inoperative.
       2) An attendant position is inoperative.
       3) A majority of trunks in a specific trunk group are inoperative.
       4) A T -1 Span or PAl-ISDN is inoperative.
       5) The entire system is inoperative due to either a software or mechanical failure.
       6) The inability of the system to forward a call to a voice mailbox.
       7) Any failure that would endanger the health or safety of an employee of the City.

D. The selected supplier must be willing to provide standby assistance and coordination in the event that
   the initial trouble report appears to be a utility or specialized common carrier problem. If there is an
   additional cost for this service, it must also be reflected in all second year maintenance costs.

E. The Contractor must provide complete maintenance of the system as described herein, including
   parts and labor, for the period of one (1) year from the date of the final acceptance of the system at
   no additional cost or expense to the City.

F. Contractor must provide maintenance service for subsequent years including PBX and telephones.
   Maintenance rate must be included and cover all parts of the system including software and
   hardware. The cost must include all switching equipment, station equipment and standard features.

PART 5. WARRANTIES
A. The successful Contractor warrants that the work performed under this contract shall be free from
   faulty material and poor workmanship for a period of One (1) year from the date of acceptance. Under
   this warranty, the successful Contractor shall repair or replace at no charge to the City, any condition
   determined to be faulty material or poor workmanship. The warranty on the system shall commence
   on the date of acceptance of the system.

B. Besides guarantees required elsewhere, all work shall be guaranteed for a period of one year after
   date of acceptance of work by the City and contractor shall repair or replace any or all such work


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       together with any other work, which may be displaced in so doing, that may prove defective in
       workmanship and/or materials within one year from date of acceptance without expense whatsoever
       to the City, ordinary wear and tear, unusual abuse or neglect excepted.


PART 6.0 CONTRACTOR REQUIREMENTS
A. Contractor must currently maintain at least five (5) systems of the type and in the same configuration
   as the systems to be installed at the City for at least six (6) months within California.

B. Contractor must be an authorized distributor of the product proposed as well as an authorized service
   provider with a minimum of five (5) technicians certified on the proposed system. PHOTOCOPIES OF
   TECHNICIAN CERTIFICATION CERTIFICATES MUST BE PROVIDED WITH BID DOCUMENTS.

C. Financial stability to supply, install, and support the system must be demonstrated. Financial
   information may be marked confidential and will not be made public.

D. Contractor shall provide a project organization profile identifying all individuals who will be used to
   install, maintain, respond to service calls, provide user training and assist with adds, moves and
   changes. Specifically, the number of qualified technicians, installers and other support personnel
   based in Northern California must be disclosed.

E. Contractor shall provide a list of at least ten (10) customer references for whom they have installed
   and/or maintained similar equipment. The list must include customer name, contact name, address,
   and telephone number and details regarding equipment type and/or maintenance services provided.

F. Successful Contractor agrees to be responsible for the removal of any mechanics liens filed by his
   subcontractors against the customer's premises. Release of liens is a condition for final payment.


PART 7.0 TRAINING PROGRAM
7.01 STATION USER AND CONSOLE OPERATOR TRAINING
A. In order to ensure a smooth transition to the new system, the supplier must provide training for
    approximately 425 City staff members in the manner outlined below. It is imperative that all users be
    trained on how to use the phones and voice mail system. Additional training in more advanced
    feature must be given to City staff assigned primary reception responsibility. The training must
    consist of classes for multi-line users, main answering point users, and shall include user training on
    the appropriate instrument and voice mail messaging.

B. All training must be done using "live" telephone sets. An adequate number of these sets must be
   provided to ensure that each participant in a training session is trained on a set similar to the one
   which he/she will have on the new system. The cost to set up and dismantle a "training room" must
   be included in the proposed cost of the system.

C. To the extent possible, training must be done in functional groups of approximately 16-20 people. The
   supplier must provide one copy of a user's guide addressing the proper use of the telephone system
   and voice mail messaging for each telephone on the system and one copy of the console operation
   manual for each console.

D. User training must be flexible and will be done to accommodate all staff members. Training may be
   done over a period of four weeks, however phones and equipment installed for training purposes
   must be removed if the training room is required for other purposes.

E. A "Help" desk must be operated by the trainer for the entire first two months of full service/occupancy
   to assist all users.




                                                                                                        - 22 -
L:\Projects\2006\VOIP Commitee\Whitepaper\Appendix A.doc
F. In addition to station users training, the City will require "hands on" training in the administration and
   management of the system. This training must take place on-site and is required for two people with
   additional observers. Training may be done in multiple sessions at a schedule to be determined.
   Initial training must be provided within the first week of system operation, additional sessions may be
   scheduled for later dates but within the first six (6) months of system operation. A minimum of twelve
   (12) hours of training is required and must be included in the total cost of the system.




                                                                                                        - 23 -
L:\Projects\2006\VOIP Commitee\Whitepaper\Appendix A.doc
                                                                 EXHIBIT A
                                                           SYSTEM GRAPHIC DESIGN




                                                                                   - 24 -
L:\Projects\2006\VOIP Commitee\Whitepaper\Appendix A.doc
                                                                 EXHIBIT B
                                                           SYSTEM EQUIPMENT LIST

The following equipment has been identified in order to provide a standard of the system desired by the
City of Chico. Alternatives may be proposed as provided for within. Any alternatives MUST be submitted
with complete, detailed documentation how the system will perform comparable to, or better than the
system specified. All decisions made regarding alternatives or proposed equals will be made by the City
of Chico Information Systems Director.


Municipal Center 411 Main Street
Quantity                                        Description                                     Unit Cost   Extended Cost
Mitel Sets
2                                               Superconsole 1000 for SX2000 - Dark Grey

6                                               Superset 4025 Dark Grey Backlit
12                                              Superset 4025 Dk Grey Backlit (Qty 12)
2                                               Superconsole 1000 User Guide Eng.
3                                               50 grey Superset 4025 labels
Mitel Software
1                                               Voicemail Softkeys
Peripheral Cards
1                                               ONS CLASS Line Card
11                                              DNI Line Card - 16 Digital Supersets per card

2                                               LS/GS Trunk Card - 8 Analog C.O. trunks per card

CTI Solutions
1                                               OPS Man NT NW Hub S/W only
Mitel Control
1                                               Peripheral Node II (AC)
1                                               Peripheral Node II Expander (AC)
1                                               3300 Universal Controller (250 User)
1                                               3300 Quad DSP
1                                               3300 Universal NSU
1                                               3300 Universal ASU
1                                               Power Cord Pack (Qty 3)
1                                               3300 Rel 3.2 Base Software
2                                               3300 - Network Link License
1                                               IP Networking License
1                                               3300 Compression License (8 Channels)
Mitel Voice Messaging
1                                               Power Package PLUS - 8 Port/90 hr, SX2000

125                                             NuPoint Reference Cards
Miscellaneous
1                                               Chatsworth Rack 19" x 7', White
1                                               Power strip 19", White
1                                               Chatsworth Rack 23"x7'
3                                               Chatsworth Shelf - 3/rack


                                                                                                                     - 25 -
L:\Projects\2006\VOIP Commitee\Whitepaper\Appendix A.doc
2                                               Amp 3M fiber cable (4m)
1                                               Proactive remote monitoring device, 2-port
1                                               MDF materials/labor
1                                               Blue - 3 Ft
1Lot                                            Misc. Equipment (please specify)


Services
4                        VoIP Network Assessment
4                        Project Management
21                       Implementation & Integration
4                        Training
36                       Installation - Category 2
36                       System design/Implementation hours
                         ICP Design Plan 1
                         Voice Mail Design Plan 1
30                       User training hours
1                        Attendant training hours
4                        IP System Mgr Training Hrs
8                        MNS Project management hours
119                      MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan
                                                                                     Sub-total:
                                                                                   Tax (7.25%):
                                                                                        Freight:
                                                                                          Total:


Police Department
1640 Humboldt Rd.
Quantity                                     Description                                           Unit Cost Extended Cost
Mitel Sets
1                                            Superconsole 1000 for SX2000 - Dark Grey

9                                            Superset 4025 Dark Grey Backlit
3                                            Superset 4025 Dk Grey Backlit (Qty 12)
1                                            Superconsole 1000 User Guide Eng.
1                                            50 grey Superset 4025 labels
Mitel Software
1                                            Voicemail Softkeys
Peripheral Cards
4                                            DNI Line Card - 16 Digital Supersets per card

2                                            LS/GS Trunk Card - 8 Analog C.O. trunks per card




                                                                                                                      - 26 -
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Mitel Control
1                                            Peripheral Node II (AC)
1                                            3300 Quad DSP
1                                            3340 Branch Office Solution (40 Users)
1                                            3300 Universal NSU
1                                            Power Cord Pack (Qty 3)
1                                            3300 - Network Link License
1                                            3300 Compression License (8 Channels)
Mitel Voice Messaging
1                                            Power Package PLUS - 8 Port/90 hr, SX2000

20                                           NuPoint Reference Cards
Miscellaneous
1                                            Chatsworth Rack 19" x 7', White
1                                            Power strip 19", White
1                                            Chatsworth Rack 23"x7'
3                                            Chatsworth Shelf - 3/rack
2                                            Amp 3M fiber cable (4m)
1                                            Proactive remote monitoring device, 2-port
1                                            MDF materials/labor
1                                            Blue - 3 Ft
1                                            Misc. Equipment (please specify)
Services
4                                            VoIP Network Assessment
4                                            Project Management
4                                            Training
24                                           Installation - Category 2
18                                           System design/Implementation hours
                                             ICP Design Plan 1
                                             Voice Mail Design Plan 1
13                                           User training hours
1                                            Attendant training hours
4                                            IP System Mgr Training Hrs
5                                            MNS Project management hours
1                                            Misc. Services (please specify)

Mitel Investment Protection

1                                            Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                            1st Year Parts Warranty (all-inclusive)
1                                            1st Year 24x7 Service Plan

                                             * MN 3340 Includes :
                                             MN 3300 Controller (250 user)
                                             MN 3300 Universal Analog Service Unit
                                                 (16 analog ports, 4 LS/GS ports)
                                             MN 3300 Release 3.2 Software
                                             MN 3300 IP Networking License
                                                                                 Sub -total:
                                                                               Tax (7.25%):
                                                                                   Freight:
                                                                                      Total:
Municipal Service Center 901 Fir Street


                                                                                                     - 27 -
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Quantity                                              Description                               Unit Cost   Extended Cost
Mitel Sets
5                                               Superset 4025 Dark Grey Backlit
1                                               Superset 4025 Dk Grey Backlit (Qty 12)
1                                               50 grey Superset 4025 labels
Peripheral Cards
1                                               ONS CLASS Line Card
2                                               DNI Line Card - 16 Digital Supersets per card

1                                               LS/GS Trunk Card - 8 Analog C.O. trunks per card

Mitel Control
1                                               Peripheral Node II (AC)
1                                               3300 Quad DSP
1                                               3340 Branch Office Solution (40 Users)
1                                               Power Cord Pack (Qty 3)
1                                               3300 Compression License (8 Channels)
Miscellaneous
1                                               Chatsworth Rack 19" x 7', White
1                                               Power strip 19", White
1                                               Chatsworth Rack 23"x7'
3                                               Chatsworth Shelf - 3/rack
1                                               Amp 3M fiber cable (4m)
1                                               Proactive remote monitoring device, 2-port
1                                               MDF materials/labor
1                                               Blue - 3 Ft
1                                               Misc. Equipment (please specify)
Services
4                        VoIP Network Assessment
4                        Project Management
4                        Training
18                       Installation - Category 2
4                        System design/Implementation hours
                         ICP Design Plan 1
4                        User training hours
4                        IP System Mgr Training Hrs
4                        MNS Project management hours
35                       MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan


                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)
                                                MN 3300 Universal Analog Service Unit


                                                                                                                     - 28 -
L:\Projects\2006\VOIP Commitee\Whitepaper\Appendix A.doc
                                                (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
                                                                                     Sub-total:
                                                                                   Tax (7.25%):
                                                                                       Freight:
                                                                                          Total:


Fire Station "1" 842 Main Street
Quantity                                        Description                                        Unit Cost   Extended Cost
Mitel Sets
1                                               Superset 4025 Dk Grey Backlit (Qty 12)
1                                               Superset 4150 Dark Grey Backlit
1                                               48 Button PKM dark grey
1                                               Power adaptor
1                                               50 grey Superset 4025 labels
1                                               50 grey Superset 4150 labels
1                                               25 Superset PKM48 labels
Mitel Software
1                                               Voicemail Softkeys
Peripheral Cards
1                                               DNI Line Card - 16 Digital Supersets per card

1                                               LS/GS Trunk Card - 8 Analog C.O. trunks per card

Mitel Control
1                                               Peripheral Node II (AC)
1                                               3300 Quad DSP
1                                               3340 Branch Office Solution (40 Users)
1                                               3300 Universal NSU
1                                               Power Cord Pack (Qty 3)
1                                               3300 - Network Link License
1                                               3300 Compression License (8 Channels)
Mitel Voice Messaging
1                                               Power Package PLUS - 8 Port/90 hr, SX2000

Miscellaneous
1                                               Chatsworth Rack 19" x 7', White
1                                               Power strip 19", White
1                                               Chatsworth Rack 23"x7'
3                                               Chatsworth Shelf - 3/rack
2                                               Amp 3M fiber cable (4m)
1                                               Proactive remote monitoring device, 2-port
1                                               MDF materials/labor
1                                               Blue - 3 Ft
1                                               Misc. Equipment (please specify)
Services
4                                               VoIP Network Assessment
4                                               Project Management
4                                               Training
24                                              Installation - Category 2
12                                              System design/Implementation hours
                                                ICP Design Plan 1


                                                                                                                        - 29 -
L:\Projects\2006\VOIP Commitee\Whitepaper\Appendix A.doc
                         Voice Mail Design Plan 1
7                        User training hours
4                        IP System Mgr Training Hrs
5                        MNS Project management hours
43                       MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan

                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)
                                                MN 3300 Universal Analog Service Unit
                                                      (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
Misc Charges                                    All ancillary charges, cabling etc….
                                                                                     Sub -total:
                                                                                   Tax (7.25%):
                                                                                       Freight:
                                                                                          Total:


Firestation "2" 182 E. 5th Ave
Quantity                                        Description                                        Unit Cost   Extended Cost
Mitel Control
1                                               3300 Quad DSP
1                                               3340 Branch Office Solution (40 Users) *
1                                               Power Cord Pack (Qty 3)
1                                               3300 Compression License (8 Channels)
Analog Sets
4                                               1L Desk m/w+flash set
4                                               Dial plates
Miscellaneous
1                                               Chatsworth Rack 19" x 7', White
1                                               Power strip 19", White
1                                               Proactive remote monitoring device, 2-port
1                                               MDF materials/labor
1                                               Blue - 3 Ft
1                                               Misc. Equipment (please specify)
Services
4                                               VoIP Network Assessment
4                                               Project Management
4                                               Training
18                                              Installation - Category 2
4                                               User training hours
4                                               IP System Mgr Training Hrs
3                                               MNS Project management hours
15                                              MNS Technician install hrs
1                                               Misc. Services (please specify)


                                                                                                                        - 30 -
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Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan

                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)
                                                MN 3300 Universal Analog Service Unit
                                                    (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
                                                                                  Sub -total:
                                                                               Tax (7.25%):
                                                                                     Freight:
                                                                                       Total:



Firestation "3" 145 Boeing Ave
Quantity                 Description                                                            Unit Cost   Extended Cost
Mitel Control
1                        3300 Quad DSP
1                        3340 Branch Office Solution (40 Users) *
1                        Power Cord Pack (Qty 3)
1                        3300 Compression License (8 Channels)
Analog Sets
4                        1L Desk m/w+flash set
4                        Dial plates
Miscellaneous
1                        Chatsworth Rack 19" x 7', White
1                        Power strip 19", White
1                        Proactive remote monitoring device, 2-port
1                        MDF materials/labor
1                        Blue - 3 Ft
1                        Misc. Equipment (please specify)
Services
4                        VoIP Network Assessment
4                        Project Management
4                        Training
18                       Installation - Category 2
4                        User training hours
4                        IP System Mgr Training Hrs
3                        MNS Project management hours
15                       MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)




                                                                                                                     - 31 -
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1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan

                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)
                                                MN 3300 Universal Analog Service Unit
                                                    (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
                                                                                  Sub -total:
                                                                               Tax (7.25%):
                                                                                     Freight:
                                                                                       Total:


Firestation "4" 2405 Notre Dame
Quantity                 Description                                                            Unit Cost   Extended Cost
Mitel Control
1                        3300 Quad DSP
1                        3340 Branch Office Solution (40 Users) *
1                        Power Cord Pack (Qty 3)
1                        3300 Compression License (8 Channels)
Analog Sets
4                        1L Desk m/w+flash set
4                        Dial plates
Miscellaneous
1                        Chatsworth Rack 19" x 7', White
1                        Power strip 19", White
1                        Proactive remote monitoring device, 2-port
1                        MDF materials/labor
1                        Blue - 3 Ft
1                        Misc. Equipment (please specify)
Services
4                        VoIP Network Assessment
4                        Project Management
4                        Training
18                       Installation - Category 2
4                        User training hours
4                        IP System Mgr Training Hrs
3                        MNS Project management hours
15                       MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan

                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)


                                                                                                                     - 32 -
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                                                MN 3300 Universal Analog Service Unit
                                                    (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
                                                                                  Sub -total:
                                                                               Tax (7.25%):
                                                                                     Freight:
                                                                                       Total:

Firestation "5" 1777 Manzanita Ave
Quantity                 Description                                                            Unit Cost   Extended Cost
Mitel Control
1                        3300 Quad DSP
1                        3340 Branch Office Solution (40 Users) *
1                        Power Cord Pack (Qty 3)
1                        3300 Compression License (8 Channels)
Analog Sets
4                        1L Desk m/w+flash set
4                        Dial plates
Miscellaneous
1                        Chatsworth Rack 19" x 7', White
1                        Power strip 19", White
1                        Proactive remote monitoring device, 2-port
1                        MDF materials/labor
1                        Blue - 3 Ft
1                        Misc. Equipment (please specify)
Services
4                        VoIP Network Assessment
4                        Project Management
4                        Training
18                       Installation - Category 2
4                        User training hours
4                        IP System Mgr Training Hrs
3                        MNS Project management hours
15                       MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan

                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)
                                                MN 3300 Universal Analog Service Unit
                                                    (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
                                                                                  Sub -total:



                                                                                                                     - 33 -
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                                                                                  Tax (7.25%):
                                                                                      Freight:
                                                                                         Total:


Firestation "6" 2544 Hwy 32
Quantity                 Description                                                              Unit Cost   Extended Cost
Mitel Control
1                        3300 Quad DSP
1                        3340 Branch Office Solution (40 Users) *
1                        Power Cord Pack (Qty 3)
1                        3300 Compression License (8 Channels)
Analog Sets
4                        1L Desk m/w+flash set
4                        Dial plates
Miscellaneous
1                        Chatsworth Rack 19" x 7', White
1                        Power strip 19", White
1                        Proactive remote monitoring device, 2-port
1                        MDF materials/labor
1                        Blue - 3 Ft
1                        Misc. Equipment (please specify)
Services
4                        VoIP Network Assessment
4                        Project Management
4                        Training
18                       Installation - Category 2
4                        User training hours
4                        IP System Mgr Training Hrs
3                        MNS Project management hours
15                       MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan

                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)
                                                MN 3300 Universal Analog Service Unit
                                                    (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
                                                                                  Sub -total:
                                                                               Tax (7.25%):
                                                                                     Freight:
                                                                                       Total:




                                                                                                                       - 34 -
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Water Pollution Control Plant 4827 Chico River Road
Quantity                 Description                                Unit Cost                           Extended Cost
Mitel Control
1                        3300 Quad DSP
1                        3340 Branch Office Solution (40 Users) *
1                        Power Cord Pack (Qty 3)
1                        3300 Compression License (8 Channels)
Analog Sets
4                        1L Desk m/w+flash set
4                        Dial plates
Miscellaneous
1                        Chatsworth Rack 19" x 7', White
1                        Power strip 19", White
1                        Proactive remote monitoring device, 2-port
1                        MDF materials/labor
1                        Blue - 3 Ft
1                        Misc. Equipment (please specify)
Services
4                        VoIP Network Assessment
4                        Project Management
4                        Training
18                       Installation - Category 2
4                        User training hours
4                        IP System Mgr Training Hrs
3                        MNS Project management hours
15                       MNS Technician install hrs
1                        Misc. Services (please specify)
Mitel Investment Protection

1                                               Mitel 3 Year Extended Parts Warranty (cards/cabinets)

1                                               1st Year Parts Warranty (all-inclusive)
1                                               1st Year 24x7 Service Plan

                                                * MN 3340 Includes :
                                                MN 3300 Controller (250 user)
                                                MN 3300 Universal Analog Service Unit
                                                    (16 analog ports, 4 LS/GS ports)
                                                MN 3300 Release 3.2 Software
                                                MN 3300 IP Networking License
                                                                               Sub -total:
                                                                              Tax (7.25%):
                                                                                  Freight:
                                                                                     Total:




                                                                                                                - 35 -
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                                                           EXHIBIT C
                                                   SUPPLEMENTAL INFORMATION
                                                       VOICE MAIL SYSTEM

Additional information regarding the following is requested. Answers may be included as an attachment
to the bid documents or included in the following table.

How does the messaging system notify the user that
there is a message waiting

Can the system distinguish between listened and
unlistened to messages

With the voice mail, can the system provide one
greeting for internal calls and another for external calls

Please specify the number of available alternate
greetings per mail box:

Can the system automatically forward internal calls to
voice mail and external calls to another telephone for
screening purposes

Will the system tell the calling party that the user is on
the telephone vs. away from his desk or must this be
handled as part of each users individual voice mail
greeting

Will the system provide "decision trees"

Will the system provide single digit dialing

Will the system provide system and station distribution
lists

Will the system provide out-dialing for the activation of
pocket pagers and cell phones

Will the system allow dial "0" to be defined on a station-
by-station basis

When and how does the proposed system forward to
voice mail

Are the forwarding arrangements to voice mail done on
a system or station level

Will the proposed system permit a caller to bypass a
greeting upon entering a mailbox? If yes, please
explain the dialing procedure:

Does the system require separate/dedicated ports for
automated attendant and voicemail?



                                                                                                 - 36 -
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What storage management techniques are required to
remove old messages and free up disk space?

What happens when all ports are busy (what does a
caller hear)?

What happens when storage capacity is reached (what
does a caller hear)?

If a caller has reached the predetermined maximum
length for a message, will the system inform the caller
that they have "x" seconds to complete their message
or does the system automatically disconnect the caller?

Is the system software redundant? What happens if the
system goes down

Can a caller edit a message after it has been
recorded? – If yes, explain the procedure.

When and how is a message deleted from the system?
(i.e. After a certain period of time? Upon entering the
delete command? Upon entering the delete command
and hanging up the telephone? )

Maximum number of ports and hours available with the
proposed system

If your system has been proposed with either more
ports and/or hours of storage than specified please
provide those figures

Is the system processor multi-tasking? Yes [ ] No [ ]

Is a dedicated trunk required for Remote Maintenance
Yes [ ] No

Number of cabinets/modules included in the proposed
system

Can the proposed system be upgraded to provide
interactive voice response? If yes, can this upgrade be
performed in the field?




                                                           - 37 -
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                                                             EXHIBIT D
                                                       COMPENSATION SCHEDULE

Terms of Payment

Payment to the contractor will be made in the following manner:
1) 40% upon delivery of equipment.
2) 40% upon cutover of all systems.
3) 10% upon completion of all training.
4) The final ten- percent (10%) the contract price will be paid thirty-five (35) calendar days after the filing
   of a notice of completion and upon acceptance of systems by the City.

Contractor shall submit a detailed invoice for each for each payment to the City of Chico Information
Systems Department, P.O. Box 3420, Chico, CA, 95927.




                                                                                                          - 38 -
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                                                           EXHIBIT E
                                                      BID PROPOSAL FORM
                                        CITY OF CHICO TELEPHONE AND VOICE MAIL SYSTEM


In addition to total cost of the system, the following criteria will be used to determine the lowest
responsible bidder with the most cost effective system and the best return on investment for the City of
Chico. The experience and demonstrated ability of the contractor in projects of similar size and scope will
also be considered.

       A. Overall installation and maintenance reputation and integrity of the contractor among installed
          customer base.
       B. The reliability of the proposed system and Contractor's ability to demonstrate other customers
          using the same equipment in the same or similar configuration.
       C. Overall maintenance reputation and integrity of the Contractor among installed customer base.
       D. The quality of maintenance and service including response time, experience of technicians,
          number of technicians, and help desk.
       E. The technology and architecture involved in the system including scalability and annual software
          and/or hardware support charges.
       F. Dependability in terms of product quality control, system documentation, factory support, and
          documented "mean time between failure" of major components.
       G. The total cost of the system.
       H. Annual maintenance fees for all hardware and software support.
       I. Estimated annual local phone costs to Pac Bell.
       J. Ease of maintaining, updating and upgrading the system.
       K. Ability of the system to meet the demands for the City of Chico for the next seven years.
       L. Redundancy, disaster recovery, and fail-over plan to assure maximum reliability.


Total Cost of all Hardware, Software, Phones, as specified
in Exhibit B or approved equal
Annual Maintenance Cost for all Hardware and Software
(Note: If maintenance cost will vary from year to year,
please give schedule for at least seven years)
Installation at all City locations shown in Exhibit B
Additional Miscellaneous Services and/or Equipment
(Specify on attached sheets)
Training
Contingency

Total Bid Price

The undersigned is licensed by the Contractor's State License Board of the State of California to perform
the work described herein:



Name ________________________


State Contractor's License No. ________________
Classification
Expiration

Date: __________________________




                                                                                                      - 39 -
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                                                     EXHIBIT F
                                   CONTRACTOR COMPANY INFORMATION AND REFERENCES

Contractor must check one of the following classifications which fits its type of business organization and
furnish all information required under the classification.

( ) CONTRACTOR IS AN INDIVIDUAL -
Contractor's name as it appears on State Contractors License is:




( ) CONTRACTOR IS AN INDIVIDUAL DOING BUSINESS UNDER A FIRM NAME-
Contractor's individual name and firm name as they appear on State Contractors License are:




( ) CONTRACTOR IS A PARTNERSHIP -
Contractor's name as it appears on State Contractors License is:




The full names of all partners as they appear on the State Contractors License are:




( ) CONTRACTOR IS A CORPORATION-
The full name of the corporation as it appears on State Contractors License




Corporation is incorporated in the State of:

Name of Company:

Division, Branch, or Franchise Name:

Address of office providing service:

Telephone Number:

Company Headquarters address:

Telephone Number:

CONTRACTOR INFORMATION
The following information is required to be included with the bid documents and may be included as a
separate attachment.

       1) Number of installation and maintenance personnel employed by your local operation


                                                                                                       - 40 -
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       2) Number of systems similar to the one proposed installed by Contractor:

       3) Number of systems similar to the one proposed currently maintained

       4) How long has your company been involved in the sales and service of the proposed
          telecommunications equipment?

       5) Location of service center:

       6) Number of service center installation and maintenance personnel:

       7) Number of installation and maintenance personnel factory trained on the system proposed:

Contractors' Statement of Subcontractors
A subcontractor is any entity, not a direct employee of the prime contractor, which performs any work on
the project in excess of one-half (1/2) of one (1) percent of the prime contractor's total bid. The Contractor
is required to state the name and address of each subcontractor and the work each subcontractor will do.

Subcontractor's Name(s) and Address and work to be performed:




References of at least ten (10) companies or agencies similar in size and application must be included.

               Company                                     Telephone Number   Contact Person          Title




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PART 9.0 – BID DOCUMENTS


Printed Name and Title: Company: Address: Date:




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