2011 Annual General Meeting and Fall Conference Communicating for Results October 4-6, 2011 Whistler Conference Centre Whistler, BC Table of Contents Program at a glance.............................................................................................. 3 Event information................................................................................................. 4 Registration.......................................................................................................... 5 Special events...................................................................................................... 7 Conference sessions..............................................................................................9 Conference program........................................................................................... 18 Conference sessions continued.......................................................................... 20 Resolutions......................................................................................................... 26 Elections............................................................................................................. 27 Minutes from the 2010 AGM.............................................................................. 30 Thank you........................................................................................................... 34 DEADLINES Request for member subsidy........................................................... Friday, July 22 Hotel reservations.................................................................. Friday, September 9 Submission of resolutions..................................................... Friday, September 16 Refund for registration cancellation...................................... Friday, September 16 Submission of candidate forms............................................. Friday, September 23 CSSEA @ Whistler Now Online! We have worked with Tourism Whistler to create a one-stop website for all your Whistler needs! Go to www.whistler.com/delegates/cssea to access information on everything from transportation, local activities and restaurants. We hope this year’s conference is the most memorable one yet! 2 Program at a Glance TUESDAY, OCTOBER 4 Continental breakfast................................................................ 7:30 am - 8:30 am Workshops............................................................................... 8:30 am - 11:30 am AGM luncheon & keynote presentation................................... 11:30 am - 1:15 pm Annual general meeting............................................................. 1:30 pm - 4:30 pm Workshops................................................................................. 1:30 pm - 4:30 pm AGM reception.......................................................................... 4:30 pm - 6:30 pm WEDNESDAY, OCTOBER 5 Morning Adventure Walk .......................................................... 6:45 am - 8:00 am Continental Breakfast................................................................ 8:00 am - 9:00 am Workshops................................................................................. 9:00 am - 4:00 pm (LUNCH AT NOON) Eat and Greet Dinner at the Old Spaghetti Factory...................5:30 pm - 9:00 pm THURSDAY, OCTOBER 6 Morning Adventure Walk .......................................................... 6:45 am - 8:00 am Continental breakfast................................................................ 8:00 am - 9:00 am Workshops................................................................................. 9:00 am - 4:00 pm (LUNCH AT NOON) Please note: Events will be photographed and pictures taken may appear on the CSSEA website or in internal/external publications. If you have a concern with this, please advise us at the Registration Desk on-site or let the photographer know. 3 Event Information EVENT LOCATION The 2011 AGM and Fall Conference will be held at the Whistler Conference Centre in Whistler: 4010 Whistler Way, Whistler, BC Tourism Whistler has set up a website specifically for CSSEA delegates. It provides useful dining, recreational and transportation information and can be accessed at: www.whistler.com/delegates/cssea ACCOMMODATION Accommodation will be at the Hilton Whistler Resort and Spa, 4050 Whistler Way, a short walk from the Whistler Conference Centre. Rooms have been reserved from October 3-7, 2011 at a special conference rate of $135 per person (single or double occupancy). For reservations, call 1.800.515.4050 and give them the reference, “CSSEA 2011 AGM,” to get the rate. The deadline for booking is September 9, 2011. Reservations: firstname.lastname@example.org Website: www.hiltonwhistler.com/whistler-village-hotels/index.php PARKING Parking at the hotel is $18 per day (plus applicable taxes). Parking at the Conference Centre is $9 per day. TRANSPORTATION PCL (Pacific Coach Lines) provides daily bus service from the Vancouver International Airport and downtown Vancouver to Whistler Village and the Hilton Whistler Resort at a cost of $56.70 one-way and $113.40 round-trip. Reservations can be made via the CSSEA Tourism Whistler website. Whistler can be accessed from the Lower Mainland by taking Highway 99 north through Horseshoe Bay, Squamish to Whistler. 4 Registration FEES Conference Half-day session $75 Full-day session $150 Fee includes selected session, breakfast and lunch AGM only $45 Fee includes breakfast, lunch and AGM reception REGISTER EARLY In an effort to optimize the learning environment, the number of participants in each workshop may be limited to two participants per agency per workshop. A wait list will be generated to accommodate additional people if possible. Please register early. To ensure available space when you register, visit our 2011 AGM webpage on www.cssea.bc.ca, prior to submitting your registration form. HOW TO REGISTER Complete the 2011 AGM and Fall Conference Registration Form and return it with your payment to: CSSEA Suite 800, 555 Burrard Street, Box 232 Vancouver, BC V7X 1M8 Alternatively you may download the registration form at www.cssea.bc.ca and fax it to 604.687.7266. Payment must be received within 30 days of faxing us your form; otherwise, your space may be released. 5 Registration REFUND POLICY If you have registered for the AGM and Fall Conference but cannot attend, feel free to send a colleague in your place. Please let us know of the change so we can make the necessary arrangements. Refunds will be available until September 16, 2011, and are subject to a handling charge of $25 per person. No refunds will be issued for cancellations received after September 16, 2011. AGM/CONFERENCE MEMBER SUBSIDY CSSEA will once again offer a limited AGM/Conference member subsidy to assist members who wish to attend the 2011 AGM and Fall Conference. Priority will be given to members who have never attended a meeting or members experiencing financial hardship. The subsidy is available to one person per voting member. It requires the delegate attend the Annual General Meeting on Tuesday, October 4 and at least two half-day courses offered during the fall conference. The delegate must also spend at least one night at the Hilton Whistler Resort. CSSEA will cover your registration fee, valued at $195, and provide up to $500 towards your travel and accommodation costs. Delegates will be reimbursed after the event. Requests for subsidy must be received by CSSEA no later than 5:00 pm July 22, 2011. Members will be advised by July 29, 2011 if their request for a subsidy has been approved. HOW TO APPLY 1. Complete the 2011 AGM and Fall Conference Registration form 2. Fax the registration form, along with a written request for the member subsidy, to CSSEA at 604.687.7266 3. Deadline for receipt of the registration form and written request is 5:00 pm July 22, 2011 6 Special Events TUESDAY, OCTOBER 4 Q&A: A Year In Review from your HRLR Team | 8:30 am to 11:30 am A panel of HRLR consultants will provide a strategic overview of hot topics and new developments since last year’s AGM, including recent human rights cases, key arbitration decisions and legislative changes. Bring your questions on HRLR issues. AGM Luncheon Keynote Presentation: Navigating Communication | 11:30 am to 1:15 pm The world of communication can sometimes feel like a complicated maze. As the way we communicate becomes increasingly fast-paced, it can be difficult to reconcile all this new information with your natural way of communicating. In this year’s keynote, “Navigating Communication,” Jacque Small will give you a road map of the foundation of communication. You will learn how to take a bewildering array of information and boil it down to significant key points. Jacque Small is a highly engaging presenter who loves to share her passion for enhancing personal performance to make work more enjoyable. She is the founder of Catalyst Business Coaching, which supports managers in becoming excellent leaders and teams in working collaboratively. For 20 years she has held positions in small business, large corporations and non-profit organizations. Jacque recently returned from a successful six-month writing adventure in Belize, Central America. AGM Reception | 4:30 pm to 6:30 pm Join CSSEA staff and colleagues for refreshments and a chance to catch up and network. 7 Events WEDNESDAY, OCTOBER 5 Morning Adventure Walk | 6:45 am to 8:00 am If you are an early riser with an appetite for physical activity mixed with a healthy measure of fun, join us for this morning adventure walk. Be prepared for a hands- on experience: there will be a scavenger hunt, where you will be challenged to find key landmarks and messages around Whistler Village. Participants are asked to meet at 6:45 am in front of the Whistler Conference Centre. Eat and Greet Dinner at the Old Spaghetti Factory | 5:30 pm to 9:00 pm Cap off your day of learning by joining your colleagues and CSSEA staff for a meal in a casual and lively atmosphere. A long-standing Whistler institution, the Old Spaghetti Factory offers plenty of space to mingle and serves up satisfying home style Italian cooking. Space has been pre-booked and we look forward to seeing you! Registration required. Cost not included in registration fee. THURSDAY, OCTOBER 6 Morning Adventure Walk | 6:45 am to 8:00 am Join us for a 1-hour walk around the Whistler Golf Course on the Valley Trail. You may even get to see some bears walking around the course. Participants are asked to meet at 6:45 am in front of the Whistler Conference Centre. 8 Conference Sessions APPRECIATIVE INQUIRY Theme: Organizational Relations Simon Goland, Simon Says Consulting Appreciative Inquiry (AI) is an energizing organizational change and group development approach that focuses on the positive aspects of a workplace. Unlike traditional problem-based approaches that centre on what is not working well, AI engages staff proactively by asking questions and telling stories (inquiry). The shift to positive engagement generates life within an agency by allowing it to move more effectively towards its goals. You will examine the theory and model behind AI and explore ways to apply it in your agency. You will also practice interviewing, telling and writing stories and generating themes from these stories. (Please note: This session was presented at the 2010 conference.) Participants will: • Identify the basic theory behind AI • Engage in the 5 D model (Definition, Discovery, Dream, Design and Delivery) • Apply AI theory by developing and conducting workplace interviews • Apply AI to group development and organizational change processes Simon Goland is a consultant, educator and facilitator of transformational learning. Working locally and internationally, his primary passions are in the areas of adult learning, creativity and innovation, leadership development, adaptive organizations and holistic engagement. Despite being a lifelong learner and PhD Candidate in Eco-Psychology, Simon has been learning most about emotionally intelligent leadership from his dog, Tobi. 9 Conference Sessions CHALLENGING WORKPLACE CONVERSATIONS Theme: Senior Manager Bob Green, Consultant When emotions are high, beliefs are unwavering and people are passionate about their differing opinions in the workplace, it becomes crucial to know how to effectively engage with coworkers and managers. The way you manage yourself in these conversations will influence the quality of your relationships and enhance workplace trust, which is the foundation of relationships. In this workshop you will be introduced to three guiding principles and a variety of skills that will support you in becoming more confident and effective. A portion of this workshop will address your burning questions. Participants will: • Learn to ground yourself in positive intent and focus the challenging conversation on a shared purpose • Get tools and techniques that will help increase awareness when responding in challenging conversations • Gain insight on how to make conscious choices through discussion, dialogue and the suspension of assumptions and judgments Bob Green is a facilitator, coach and consultant focused on creating environments that encourage and support personal best outcomes. He has been strengthening leaders and teams for over 10 years. Bob has both designed and facilitated courses for all levels of leadership. He is currently completing his Master’s in Leadership from Royal Roads University. Whether it is one-to-one or group training, his passion for teaching — combined with extensive leadership knowledge — has made him a highly effective. 10 Conference Sessions COMMUNICATING ACROSS GENERATIONS: STARTING THE CONVERSATION! Theme: Organizational Relations Sandra Reder, Vertical Bridge Corporate Consulting Inc. Lately there have been much written, blogged and Youtube’d about the generational mix currently working together in most workplaces. Does everyone communicate the same way? Do you communicate the same way with everyone or do you tailor your style to the individual generations within your workplace? This workshop will look at the various communication styles of each generation and examine how the internet has changed the way we communicate. Participants will: • Look at common mistakes and misunderstandings when communicating across generations • Develop messaging that will attract the different generations to your organization (i.e. career ads/postings, interview style, on-boarding) • Learn to effectively engage with each generation by looking at examples of performance management programs and team-building exercises currently being implemented by progressive employers • Gain tools that can be used to communicate with your employees Sandra Reder, President and Founder of Vertical Bridge Corporate Consulting Inc., has two decades of recruitment and management experience. Her industry knowledge is comprehensive, and her understanding of current recruitment trends and practices is highly sought-after. From her years in the business, Sandra is knowledgeable about the common concerns, complaints and challenges that employees often bring forward about their employer. That awareness has encouraged Sandra’s strong interest in helping organizations earn the designation, “Employer of Choice.” 11 Conference Sessions COMMUNICATION AND THE MANAGER Theme: First-time Manager Shauna Jones, Human Capital Ron Eccles says, “The essence of what management is all about is the effective use of language to get things done.” This is supported by all management and leadership gurus. Management communication is about the movement of information and the skills that facilitate it – whether it is done verbally or in writing. This workshop will provide foundational grounding for new managers around the importance of communication and how to use it effectively. It will help you understand the communication challenges a manager faces everyday and how to overcome many of them. Skills learned in this workshop can be applied to both verbal and written communications. Participants will: • Outline the different roles and challenges a manager faces and how these impact effective communication • Understand the impact of verbal and non-verbal communications • Recognize the importance of intention behind the message • Discover communication tools to motivate, support and work effectively with others Shauna Jones is an intuitive and dynamic facilitator and consultant. With a Master’s of Arts in Leadership and Training and almost two decades of experience in Business and Personal Consulting, Career Management and Facilitation and Training, Shauna has influenced a wide client base that ranges from government agencies, not-for- profit societies, academic institutions and corporations. Her business, Human Capital, focuses on helping organizations understand human behaviour to build trust and improve performance. She is a faculty member at Simon Fraser University’s Beedie School of Business teaching Business Communications. 12 Conference Sessions COMMUNICATION AND THE MANAGER: GOING DEEPER Theme: Senior Manager Shauna Jones, Human Capital Henry Mintzberg says, “The manager has to help people bring out the best in other people, so that they can know better, decide better, and act better.” Understanding human behaviour is a first step in this process. The second step is to use effective communication to get the best out of your people. This workshop for senior managers will focus on understanding human behaviour so you can effectively draw out the human potential in your staff to create a team and organization that is highly successful. (Please note: This course is not suitable for first-time managers.) Participants will: • Gain a deeper understanding of how human behaviour impacts your role as a manager and a communicator • Assess some of your own motivators and drivers that impact interpersonal communication • Use communication tools to motivate, support and work effectively with others Shauna Jones is an intuitive and dynamic facilitator and consultant. With a Master’s of Arts in Leadership and Training and almost two decades of experience in Business and Personal Consulting, Career Management and Facilitation and Training, Shauna has influenced a wide client base that ranges from government agencies, not-for- profit societies, academic institutions and corporations. Her business, Human Capital, focuses on helping organizations understand human behaviour to build trust and improve performance. She is a faculty member at Simon Fraser University’s Beedie School of Business teaching Business Communications. 13 Conference Sessions COMMUNICATIONS BREAKTHROUGH Theme: Skills Development Rachelle Lamb, Mindful Communications The “Law of Instrument” states that when all you have is a hammer, everything looks like a nail. For the most part, our conditioned ways of thinking and speaking could be likened to a hammer, therefore causing our actions to be ineffective in a world of interpersonal interactions. We routinely bear down with judgment and criticism when what would make our exchanges positive and productive is precision, openness and compassion. Our communication habits are automatic and often at-odds with what motivates goodwill and cooperation. No wonder a few words can quickly escalate into misunderstanding and conflict! The good news is we can develop the skills to turn our communication around. Participants will: • Learn the four cornerstones of successful relating • Gain insight on how conflict starts and escalates • Develop a process that will help replace alienating communication habits with competencies that foster connection and goodwill • Learn to recognize your role in establishing harmonious communication and keeping things on track Rachelle Lamb is an author, speaker and president of Mindful Communication. She has shown thousands how to raise their communication bar in a revealing and compassionate way using the Compassionate Nonviolent Communication (NVC) process. NVC skills are essential for everyone, and invaluable to those in leadership, management, health, education, human resources, coaching and mediation. 14 Conference Sessions GIVING FEEDBACK FOR POSITIVE RESULTS Theme: First-time Manager Joyanne Landers, Elephant Ears Training Most managers would rather take a kick to their backside than give crucial feedback to an employee. When you know it is time to “level” with an employee, it may feel like you are entering a danger zone. Providing feedback may not be a picnic but it doesn’t need to be torture either. This workshop will provide practical tools for resolving challenging behaviour and improving employee performance. Real-life situations involving positive and negative feedback will be examined, using language that will get you results. (Please note: This session was presented at the 2010 conference.) Participants will: • Identify strategies to turn moments of potential breakdown into opportunities for breakthrough • Pinpoint how to openly and candidly discuss issues that were previously off-limits or remain unresolved • Break free of the “sucker’s choice” that leads to win-lose situations • Develop skills to maintain an employee’s self-esteem by eliminating your trigger words • Learn specific steps to ensure feedback leads to committed future performance • Practice and receive specific feedback Joyanne Landers has 30 years of experience as a facilitator, trainer and executive coach. She possesses wide-ranging experience guiding managers in the public sector throughout Canada to create shifts in the way they motivate employees to higher performance. Joyanne delivers workshops that are practical and easy to apply in real world situations. Her plain talk, humour and boundless enthusiasm are contagious. 15 Conference Sessions I’M RIGHT, YOU’RE WRONG OR IS THERE ANOTHER PERSPECTIVE? Theme: Senior Manager Diane A. Ross, Certified Executive Coach Do you ever think that if you could just fix your spouse or colleagues, then everything would be just fine? Have you ever been so sure you were right that you couldn’t really hear the other person’s perspective? You may even have encountered that running dialogue in your head filled with snappy retorts. I call that “monkey chatter” and it is time we tamed that beast! Monkey Chatter is that inside voice that is comprised of our beliefs, assumptions, interpretations and judgments. We need to negotiate with that inside voice so we stop trying to prove how right we are and save ourselves time and grief. When we control that inside voice, we start to achieve clarity in our conversations. Participants will: • Learn how to negotiate with your “monkey chatter” so that it doesn’t hijack your conversations • Gain some clarity about what you are hoping to achieve in your challenging conversations and have the opportunity to do some “hands-on” preparation for a conversation you need or want to have • Learn how to state your message and speak your truth without making the other person wrong and without giving up on what you believe in Diane A. Ross is a speaker and author who is on a quest this year to “Do Right, Not Be Right.” She is also in the process of writing her first book. Diane is a University of British Columbia graduate of business and law with 14 years of litigation experience. She is a Certified Executive Coach and has trained at Harvard Law School in Advanced Negotiations and Mediation. 16 Conference Sessions INFLUENCING SKILLS Theme: Skills Development Russel Horwitz, Kwela Leadership & Talent Management The acid test of a good plan is the willingness of others to implement it. A key skill relevant to leaders at all levels is the ability to positively influence staff in such a way that they willingly alter their thoughts and plans. By carefully adjusting ideas to the concerns and communication styles of others, an organization’s level of influence can be dramatically improved. As influencing skills are used more often, resistance to change, along with the need to use positional power, decreases. The end result is stronger relationships. In this workshop you will bring your own case studies and use the theory presented to hone your ideas and maximize acceptance by your stakeholders. (Please note: This session was presented at the 2009 conference.) Participants will: • Learn to improve your odds of getting good ideas adopted in your organization • Gain a greater ability to “manage up” • Learn to reduce resistance to change • Decrease reliance on the use of positional power Russel Horwitz is one of Kwela Leadership & Talent Management’s two founders and his expertise includes leadership development, team development, executive coaching and training on a wide variety of topics. He has worked extensively as a leadership consultant/trainer since 2004 across a wide variety of sectors, including government, publically-held, private and non-profit. Russel’s experience also includes 14 years in the high technology/engineering sector, where he held management roles in product development, marketing, customer service and training. Russel holds a Master’s degree in Engineering from the University of Cape Town, South Africa. 17 Conference Program TUESDAY, OCTOBER 4 7:30 am Continen Senior Manager 8:30 am to 11:30 am Q&A: A Year in Review from your HRLR Team 11:30 am to 1:15 pm AGM Luncheon an 1:30 pm to 4:30 pm Annual General Meeting 4:30 pm to 6:30 pm AGM R WEDNESDAY, OCTOBER 5 6:45 am to 8:00 pm Morning Ad 8:00 am Continent Challenging Communication and the 9:00 am to noon Workplace Manager: Going Deeper The Hiring Interview Conversations Noon Buffe Challenging Communication and the 1:00 pm to 4:00 pm Workplace Manager: Going Deeper The Hiring Interview Conversations 5:30 pm to 9:00 pm Eat and G THURSDAY, OCTOBER 6 6:45 am to 8:00 pm Morning Ad 8:00 am Continenta I’m Right, You’re Wrong Giving Feedback for 9:00 am to noon Let’s Get this Settled! or Is There Another Positive Results Perspective? Noon Buffet Lu I’m Right, You’re Wrong Let’s Get this Settled! Giving Feedback for 1:00 pm to 4:00 pm (Cont’d) or Is There Another Positive Results Perspective? 18 Conference Program ntal Breakfast First-time Manager Organizational Relations Skills Development Communication and the Manager Appreciative Inquiry Influencing Skills nd Keynote Presentation Communication and the Manager Appreciative Inquiry Influencing Skills Reception dventure Walk tal Breakfast Interpersonal Skills and Communication Breakthrough Listening: Going Beyond Words Workplace Relations et Luncheon Interpersonal Skills and Communication Breakthrough Listening: Going Beyond Words Workplace Relations Greet Dinner dventure Walk al Breakfast Communicating Across Social Networking in the Workplace: The Art of Empathy Generations HRLR Issues uncheon Communicating Across Generations 19 Conference Sessions INTERPERSONAL COMMUNICATION SKILLS AND WORKPLACE RELATIONS Theme: Organizational Relations Valarie Austen, Three•E Training Whether it’s part of our official job descriptions, each member of an organization needs to be an efficient and effective communicator. In any role, you need to talk to all kinds of people. It’s the different ways you talk to people, however, that matter in getting your message across. This workshop is for any person who wishes to become a more effective communicator and team player. It is designed to help you better understand the strengths of your communication style and to work more effectively with others. By the end of the workshop, you will have generated skills that will take your communication to a higher level. Participants will: • Gather insight on how to understand by really listening to what is being said and tuning into non-verbal communication cues • Gain knowledge on how to provide positive support to your boss, colleagues and staff members • Determine your communication/working style • Work with and appreciate different communication styles • Use positive and respectful language for better relationships Valarie Austen is a member of Three•E Training and is a skilled professional who specializes in management and staff training and development programs. With years of experience in the working world, she knows that learning must be fun and engaging. Valarie combines her experience with formal education from the University of Victoria, the Justice Institute of BC, and Psychometrics. This combination of experience and education enables Valarie to bring a solid reputation and credibility to the work that she provides to individuals and organizations. Valarie has also facilitated sessions at two other CSSEA AGMs. 20 Conference Sessions LET’S GET THIS SETTLED! MEDIATION APPROACHES FOR MANAGERS y Theme: Senior Manager Full da Sally Campbell, S. Campbell Mediation Services Has workplace conflict ever come to such a boiling point that it seemed impossible to solve? When attempting to resolve clashes in the workplace, it may be helpful to put on a mediator’s hat. In this workshop, we will look at what it takes to deal with conflicts as they arise, how to assess them to choose the best approach and how to help shift the strong emotion of the conflict to more positive energy in the workplace. You will learn some mediators’ “secrets,” that is, ways to help build collaboration and address the real problems that keep people in conflict. The format will include story-telling, small and large group work, demonstration, teaching and practice. Participants will: • Learn the Anger/Arousal Cycle and Ken Cloke’s Mythic View of Conflict • Gain knowledge on conflict assessment and analysis: “fitting the forum to the fuss” • Create strategies when working with strong emotions • Apply a mediation approach • Work with power dynamics • Troubleshoot by working with stories Sally Campbell is a west coaster living on Hornby Island. Her fascination with human nature as it plays out in conflict led her from her law practice to mediation. Sally has worked with groups of all sizes since 1985. She teaches collaborative approaches across Canada in a broad range of settings. Sally has worked in contexts involving great diversity in culture, subject matter and emotional complexity. She is a lead trainer for The Continuing Legal Education Society of British Columbia and is a member of Mediate BC’s Civil and Family Rosters. She has presented a workshop at CSSEA’s conference in Kelowna in 2010. 21 Conference Sessions LISTENING: GOING BEYOND WORDS Theme: Skills Development Jacque Small, Catalyst Business Coaching You may be amazed at just how easy it can be to increase the quality of your ability to listen. Being successful at listening beyond the words will give you a significant advantage in all inter-personal interactions. In this workshop, you will develop a new appreciation for how your behaviours and ways of thinking influence the quality of yours and other people’s listening. As with any task, though, preparation increases the probability of success. This highly interactive workshop will use real life situations – no role playing – so each learning exercise will be specific to the individual. The goal of this workshop is to enable you to take the learning experience back into your everyday lives. Participants will: • Address the central question: are you ready to listen? • Examine barriers to listening • Practice two important skills that improve listening and understanding • Increase personal self-awareness to overcome two of the main barriers to listening • Hear what is not being said Jacque Small is a highly engaging and dynamic presenter who loves to share her passion for enhancing personal performance to make work easier, more enjoyable and more rewarding. She is the founder of Catalyst Business Coaching, which supports managers in becoming excellent leaders and teams in working collaboratively. For 20 years she has held positions in small business, large corporations and non-profit organizations. She believes people should live their dreams and she practices what she preaches. In order to live her own vision of having a virtual business, Jacque recently embarked on a successful six-month writing adventure in Belize, Central America. 22 Conference Sessions SOCIAL NETWORKING IN THE WORKPLACE: HRLR ISSUES Theme: Skills Development Chris Sullivan, Arbitrator and Mediator Welcome to the Millennium. Up until recently the terms “blogging” and “Facebook” did not even exist. Evolved technology raises new challenges for employers. The internet, email, text messaging and social networking sites in particular have created a number of new issues in the workplace. This interactive scenario-based session will analyse the use and abuse of the new technology and will examine the careful balancing of interests used by adjudicators to assess individual cases. Participants will: • Gain an understanding about the rights and obligations of employers and employees regarding social networking in the workplace • Learn about conducting appropriate investigations into allegations of misconduct • Be made aware of the value of having a clearly established policy, with consistent enforcement Chris Sullivan is an arbitrator and mediator with an extensive background in resolving labour disputes. He has experience both in the public and private sectors and is a named neutral in many negotiated lists. He is a member of the National Academy of Arbitrators, the Arbitrators’ Association of British Columbia and the British Columbia Labour Relations Board Registrar of Arbitrators. Chris has acted as guest instructor/ speaker/panelist at various conferences, seminars and workshops for unions, employers and educational institutions. Prior to becoming an arbitrator/mediator Chris acted as a lawyer, labour relations consultant and negotiator. He is a graduate of Queen’s University Law School. 23 Conference Sessions THE ART OF EMPATHY Theme: Skills Development Rachelle Lamb, Mindful Communications Have you ever noticed that in charged situations, the more people speak, the less they understand one another? When people feel misunderstood, tensions escalate, issues go unresolved and both relationships and productivity suffer. The way out of this toxic cycle is to train the mind to listen and respond differently. This workshop will introduce you to a powerful and radical approach to establishing rapport that consistently yields remarkable results, even in the most challenging situations. You will learn to increase levels of trust and goodwill, the foundational blocks that inspire human beings to collaborate creatively and effectively. Participants will: • Learn what to listen for when others speak • Be introduced to needs-based language • Gather information on the steps to dissolve defensiveness Rachelle Lamb is an author, speaker and president of Mindful Communication. She has shown thousands how to raise their communication bar in a revealing and compassionate way using the Compassionate Nonviolent Communication (NVC) process. NVC skills are essential for everyone, and invaluable to those in leadership, management, health, education, human resources, coaching and mediation. 24 Conference Sessions THE HIRING INTERVIEW Theme: First-time Manager Sandra Reder, Vertical Bridge Corporate Consulting Inc. Whether you are the interviewer or interviewee, we have all sat through stressful and sometimes awkward interviews. As an interviewer you are seen as the front-line representative of your organization. Are you exuding a positive first impression that engages potential employees or are they left wanting to run for the door? Conversely, as an interviewee, are you putting your best face forward and maximizing your chances of being considered a front-runner? In this experiential workshop we will look at things from both sides of the table and discuss ways to allow an interview to be a positive two-way interaction. Participants will: • Learn how to ensure that as the interviewer, you clearly communicate who your organization is, why someone may want to work there and how to turn the interview into a two-way conversation • Recognize various types of personalities and modify your interview style to engage that individual • Gather tips on what to do when a candidate is taking control of the interview • Learn what to do when you realize quickly the candidate is not a good fit • Ensure that no matter how the interview finishes, candidates leave feeling good about their experience with your organization Sandra Reder, President and Founder of Vertical Bridge Corporate Consulting Inc., has two decades of recruitment and management experience. Her industry knowledge is comprehensive, and her understanding of current recruitment trends and practices is highly sought-after. From her years in the business, Sandra is knowledgeable about the common concerns, complaints and challenges that employees often bring forward about their employer. That awareness has encouraged Sandra’s strong interest in helping organizations earn the designation, “Employer of Choice.” 25 Resolutions Resolutions may be proposed to the annual general meeting by the board, a panel or a member. CATEGORIES OF RESOLUTIONS Resolutions generally reflect one of two categories: 1. Special Resolution - an amendment to the association’s constitution and bylaws 2. Policy Resolution - a policy direction or action that falls within the mandate of the association and requires action to be taken by the board or staff SUBMITTING RESOLUTIONS If you wish to submit a resolution, please contact Kathie Best, Director, Member Services, at 604.601.3107 or 1.800.377.3340. The deadline for submission of resolutions is September 16, 2011. After the deadline, resolutions may be heard at the annual general meeting if submitted in writing to the AGM Chair and approved by the board for consideration. 26 Elections ELECTING PANEL MEMBERS Elections will be held during the AGM divisional sessions to elect four panel members for two-year terms for each of the community living services and general services membership divisions. An additional panel member will be elected for a one-year term to the general services panel. Aboriginal services panel members are acclaimed. Ballots for the panel elections will be distributed to voting delegates at registration. Please note that lost ballots will not be replaced. Ballot boxes will be located in each divisional session room for divisional voting. Weighted voting will apply. Vote entitlement will be determined per Schedule 1 of the Constitution and Bylaws and will be based on the number of bargaining unit full-time equivalents (FTEs) in each member agency. THE ROLE OF THE PANEL The general mandate of the panels is outlined in Bylaw 9.06 and can be found in the panel member toolkit available on the website. In conjunction with other members of the divisional panel, panel members execute the following: • Select divisional representatives to serve on the board of directors • Appoint divisional representatives to serve on the divisional bargaining team • Participate in the development of the association’s operational plan • Support the strategic direction of the association • Provide direction to the association on all member initiatives and serve as a reference group, as required • Review all surveys and reports to members • Assist with conference and AGM planning • Serve as divisional leaders within their membership division 27 Elections • Bring forward member issues to the board • Represent and communicate the substance and intent of the association’s initiatives, policies and decisions in other social services members’ forums • Enhance the association’s public image THE RESPONSIBILITIES OF THE PANEL It is expected that panel members will fulfill the following responsibilities: • Be available to attend panel meetings, which take place in Vancouver, four to five times per year • Chair regional meetings in their area (some travel may be required) • Attend the annual general meeting • Act honestly, in good faith and in the best interest of the association • Be well informed on issues and agenda items in advance of meetings • Contribute skills, knowledge and experience when appropriate • Listen respectfully to other points of view • Participate in decision-making • Be educated about the needs of the members • Exercise the care, diligence and skill of a reasonably prudent person • If appointed by the panel, serve as a member of the board of directors and/or the bargaining team 28 Elections HOW TO RUN FOR YOUR DIVISIONAL PANEL If you are interested in submitting your name as a candidate for your divisional panel, you must be a board member, owner or the senior management employee of a member and meet all of the election criteria set out in Bylaw 9.05 and be willing to serve as a bargaining representative through the 2012 collective bargaining process if appointed. If you meet the criteria, we encourage you to: 1. Complete a Candidate Form and return it to CSSEA by 5:00 pm Friday, September 23, 2011. The Candidate Form can be downloaded from our website or obtained by contacting CSSEA. Candidate names and profiles received by the deadline will be posted on our website, or 2. Let your name stand for nomination from the floor during your divisional session. Any candidate putting their name forward for the panel must be prepared to accept a position on the board of directors and/or their divisional bargaining team. NEW PANEL MEMBERS One position per panel is reserved for a candidate who has never served as a panel member or who has not served on a panel for a period of at least four years. BOARD OF DIRECTORS The process to select panel members to the board of directors is determined according to Bylaw 7.05. Each panel will meet during the AGM to select its representatives to fill the vacant seats on the board. 29 Minutes MINUTES FROM THE 2010 ANNUAL GENERAL MEETING OCTOBER 5, 2010 - VANCOUVER, BC The 2010 Annual General Meeting (AGM) was called to order at 1:41 pm by Chair, Board of Directors as AGM Chair. The Chair presented the following credentials report: 67 registered agencies eligible to vote and just under 250 registered individuals. Be It Resolved That the agenda for the 2010 AGM as outlined in the on-site program be adopted as presented. M/S/C Be It Resolved That the 2010 rules of order as presented in the On-site program be accepted. M/S/C Be It Resolved That the minutes of the 2009 Annual General Meeting as distributed to members in the June 2010 AGM package be accepted. M/S/C The Chair presented the report from the board and highlighted some of the accomplishments and challenges of the association over the past year noting the appointment of a new government representative in the spring, Wes Boyd, and that the year gone by can be described in one word, “Communication.” The contributions and feedback from members and panels contributed to a stronger CSSEA. The sector faced many challenges with respect to funding, HBT, rising costs, collective bargaining and MPP issues. The success of the Town Hall meetings was also mentioned. The membership, board of directors and CSSEA staff were thanked for their efforts and work. 30 Minutes Be It Resolved That the report from the Board be approved as presented in the 2010 Annual Report that was distributed to members on September 23, 2010. M/S/C The Treasurer’s Report was presented which reported that the Financial Statements for the year ending March 31, 2010 were approved by the board of directors at the last board meeting, and for the year ending March 31, 2011 the board approved an operating budget of $2.995 million in expenditures including $89,272 for 2010 bargaining. Be It Resolved That the Treasurer’s Report as presented be accepted. M/S/C Be It Resolved That the accounting firm of Deloitte and Touche, Vancouver, BC be re-appointed as the auditors of record for the year ending March 31, 2011. M/S/C The Board-sponsored resolutions were presented by David Morel. BSR-2010-01 M/S/C BE IT RESOLVED THAT articles 4.01(1) and 9.01 be amended to delete the reference to Community Living British Columbia as a division as follows: 4.01(1) The association has the following divisions: (a) members primarily providing services for community living, excluding the community living authority; (b) aboriginal agencies; and (c) all members except those described in paragraphs (a) and (b). 31 Minutes 9.01 At divisional sessions of the AGM, each division designates a panel as follows: (a) the division described in subsection 4.01(1)(a) designates the community living members’ panel; (b) the division described in subsection 4.01(1)(b) designates the aboriginal members’ panel; and (c) the division described in subsection 4.01(1)(c) designates the general members’ panel. BSR-2010-02 M/S/C BE IT RESOLVED THAT the Secretary be authorized to correct article and section designations, numbering, punctuation and cross-references and to make such other technical and confirming changes as may be necessary to reflect the intent of the society in connection with the Constitution and Bylaws of the society. The Chief Executive Officer addressed the membership and highlighted the MPP issues that dominated the year, the start of collective bargaining which began shortly after the last AGM with Early Contract Discussions, the success of recent decisions at the LRB, collective bargaining is still ongoing, HBT unfunded liability, as well as the Town Hall Meetings held throughout the province. The CEO thanked the board, members and staff for all their work and support. The divisional sessions were held. The representative of the Community Living Services division reported that the division discussed proxy voting by members not at the AGM resulting in a resolution to be presented, the process of contacting panel members, MPP funding, penalties, funders providing advance funds, the bargaining process, and the impact of bargaining team members being away from their agencies. She also extended her appreciation to the bargaining team members for their work and time. She also announced the names of the four newly elected panel members: Tony Laing, Bill Fildes, Brenda Gillette and Fernando Coelho. 32 Minutes The Chair, Aboriginal Services divisional session, presented the aboriginal services division report and welcomed a new member to the division and announced that Bernadette Spence and Ron Shortt were selected as the Aboriginal Services representatives on the board of directors. The Chair, General Services divisional session, presented the general services divisional report and announced that names of the newly elected panel members, Dale Cuthbertson, Tim Veresh, Bill Dartnell and Marianne Sorensen. She also reported that the division discussed the following issues: bargaining, MPP funding, HBT, employment services contracts, and communication plan. The following resolution was presented: DR 2010-01 M/S/C BE IT RESOLVED THAT the CSSEA Constitutional Sub-committee investigate a process for implementing proxy voting at the annual general meeting. A member raised the issue of funding for the Municipal Pension Plan and the inequities between funders in the distribution of monies to members. In response to a question about how members are to bring such issues forward to the panels, the AGM Chair confirmed that the issues raised during the General Services divisional session would be brought to the next meeting of the General Services Panel. The Chair, Board of Directors, reported on the 2010 Town Hall Meetings highlighting the purpose of the meetings was to address the significant communication issues raised by members. The meetings also afforded the membership the opportunity for an update on significant sectoral issues such as 2010 bargaining, the Municipal Pension Plan and the Healthcare Benefit Trust. It was noted that the Town Hall Meetings will continue and that CSSEA is working in the best interests of the members. The Chair, hearing no further business, declared this meeting adjourned at 4:18 pm. 33 Thank You Our thanks and appreciation to the panel members and board of directors for another year of accomplishment and open communication. PANELS Community Living Services Aboriginal Services Fernando Coelho PosAbilities Robert Donahue Island Métis Family and Community Peter Feltham Services Society Creston and District Society for Community Living Ron Shortt - board member La Societé de les Enfants Michif Bill Fildes - board member (Métis Family Services) AiMHi - Prince George Association for Community Living Bernadette Spence - board member Vancouver Aboriginal Child and Brenda Gillette - board member Family Services Society Chilliwack Society for Community Living Susan Williams Haida Child and Family Services Eileen Howells - board member Society Vernon and District Association for Community Living Tony Laing Penticton & District Association for Community Living Sheri McCluskey Malaspina Community Resource Services Ltd. Lilla Tipton Powell River Association for Community Living 34 Thank You General Services Liz Barnett – board member Government Board North Shore Disability Resource Representatives Centre Association Wes Boyd - board member Bill Dartnell Ministry of Social Development Langley Community Services Society Patrick Doyle - board member Lena Horswill Ministry of Children and Family Nelson Community Services Centre Development Dorothy McKim David Morel - board member Ishtar Transition Housing Society Public Sector Employers’ Council Secretariat Carol Metz Murray Tri-City Transitions Society AGM Planning Committee Craig Monley Lena Horswill Okanagan Boys and Girls Clubs Nelson Community Services Marianne Sorensen Centre Association Advocating for Women and Children Eileen Howells Vernon and District Association for Tim Veresh - board member Community Living The John Howard Society of the Sheri McCluskey Lower Mainland of BC Malaspina Community Resource Services Ltd. Community Living British Columbia Marianne Sorensen Rick Mowles - board member Association Advocating for Women Community Living British Columbia and Children 35 For more information, contact: Suite 800, 555 Burrard Street, Box 232 Vancouver, BC V7X 1M8 Toll-free 1.800.377.3340 Tel 604.687.7220 Fax 604.687.7266 We Email email@example.com forw look seei ard to ng y ou!