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					                            GREATER MANCHESTER POLICE
                                 JOB DESCRIPTION

          POST TITLE:                                       Telecommunications Liaison Unit Manager

          DIVISION/DEPARTMENT:                              Serious Crime Division

          SECTION/UNIT:                                     Regulation of Investigatory Powers Act Unit

          GRADE:                                            H/I (career grade)

          RESPONSIBLE TO:                                   Detective Inspector

          RESPONSIBLE FOR:                                  Constables and Police staff
                                                            Telecommunications Unit.

          AIM OF JOB:                                       To promote the Telecommunications Unit
                                                            and its capabilities throughout GMP.

                                                            To supervise constables and police staff with
                                                            in the department and work within the
                                                            communications liaison unit to assist both
                                                            police and police staff

                                                            To ensure the integrity, effectiveness and
                                                            efficiency of the units resources and systems
                                                            by determining policy and procedure and
                                                            ensuring they are maintained.

                                                            To develop information technology and
                                                            working practices within the unit and the
                                                            telecommunications, internet and postal
                                                            industries as a major contribution to the
                                                            intelligence products at all levels within the
                                                            national intelligence model


▪   To provide leadership, supervision, monitor and appraise police officers and police staff within the unit being
    responsible for their welfare , morale and discipline and training needs.

▪   Represent the force at regional SPOC meetings. Be prepared to perform consultancy tasks and reviews,
    developing good practice within law enforcement agencies nationally.

▪   Scrutinise developments in telecommunication data retrieval practices nationally and identify good practice
    that will benefit Greater Manchester police.

▪   Promote the Communications Unit to members of GMP, educating them as to what is available. Encouraging
    the effective use of telecommunications data with senior investigating Officers.

Telecommunications Liaison Unit Manager
November 2008
▪   Advise and prepare reports for ACPO ranking officers on Telecommunication issues

▪   Research aspects of telecommunications unit policy and case law as and when necessary. Ensuring the
    telecommunications practice within force remains in line with legislation and codes of practice.

▪   Instigate and chair meetings with staff in relation to specific cases, applications to discuss intricate issues and
    devise proposals to resolve them.

▪   Demonstrate the ability to maintain absolute confidentiality where required in both verbal and written

▪   Ensure that adequate systems are in place to store date securely and with complete integrity.

▪   Provide regular feedback to Detective Inspector RIPA regarding workload.

▪   Deploy staff to achieve maximum effect and minimize demands on overtime and expense budget. Identify and
    support changes to working practices to maximise the effectiveness of the unit and the service it provides to
    the Force

▪   Identify appropriate training needs of staff in order to attain and maintain professional skill levels in line with
    the specific needs of the unit and the corporate needs of the force.

▪   To develop and maintain effective liaison with representative of Communications service providers security
    departments to develop knowledge of their data systems and maintain a working relationship.

▪   Monitor and participate in the vetting, prioritising, researching and actioning of all applications submitted to the

▪   Continually develop the use of any data gleaned from the communications industry, perform in-depth analysis
    of communications data in serious crimes. Participate in the collation of data that assists in the analysis of
    information about a target criminal.

▪   Monitor the handling of data obtained from sensitive sources and its usefulness to the enquiry.

▪   Ensure that the Communications Liaison Unit maintains a computer system of the highest caliber that
    complies with the letter and the spirit of the Data Protection Act. Take responsibility for the running and
    maintenance of specialist computer software.

▪   Assist computer software manufacturers in the development of software to support intelligence analysis of
    telecommunications data.

▪   Ensure the maintenance of financial accounts relating to payments for requests made of communication
    service providers.

▪   Lecture and train people in GMP and other agencies in relation to investigations and intelligence gathering.

▪   Represent the force at National meetings e.g. user conferences on telecommunication data analysis software.
    Represent the force at policy meetings with communications organizations.

▪   Ensure staff adhere to relevant force procedures in relation to information management by ensuring
    appropriate procedures are in place to monitor compliance in relation to the collection, recording, evaluation
    and sharing of information and providing the appropriate feedback to maintain and improve information quality
    in compliance with the Data Protection Act 1998, the Freedom of Information Act 2000 and the Code of
    Practice on Management of Police Information 2005, as appropriate

    To comply with the requirements of GMP's policies on Drug and Alcohol testing –
    requirements in respect of specific posts/ roles are described in the policies, which are available on the Force

▪   To be responsible for improving your performance by participating in the Performance Appraisal process with
    your manager.

Telecommunications Liaison Unit Manager
November 2008
▪   To promote and comply with GMP's policies on equal opportunities and health and safety both in the delivery
    of services and the treatment of others.

   To carry out such other duties which are consistent with the nature, responsibilities and grading of the post.


This job description records the principal responsibilities of the job at the date shown. The job description will be
updated from time to time in conjunction with the post holders to reflect changes.

Telecommunications Liaison Unit Manager
November 2008
          POST TITLE:                                     Telecommunications Liaison Unit Manager

          LOCATION:                                       RIPA Unit


          Openness to change ( B)
          Supports, promotes and puts into practice change. Introduces new ways of doing
          things and encourages others to accept them. Overcomes barriers to change

          Respect for race and diversity (A)
          Understands other people’s views and takes them into account. Is tactful and diplomatic
          when dealing with people, treating them with dignity and respect at all times. Understands
          and is sensitive to social, cultural and racial differences

          Maximising potential ( B)
          Encourages others to learn and develop, giving them clear and direct guidance and
          feedback on their performance. Encourages and supports staff, making sure they are
          motivated to achieve results.

          Effective communication (B)
          Communicates all needs, instructions and decisions clearly. Adapts the style of
          communication to meet the needs of the audience. Asks probing questions to check

          Problem solving (B)
          Gathers information from a range of sources to understand situations, making sure it is
          reliable and accurate. Analyses information to identify important issues and problems.
          Identifies risks and considers alternative courses of action to make good decisions.

          Planning and organising (C)
          Plans and carries out activities in an orderly and well-structured way. Prioritises tasks, uses
          time in the best possible way, and works within appropriate policy and procedures.

          Personal responsibility (A)
          Readily accepts responsibility for self and others. Takes responsibility for managing
          situations and problems. Leads by example, showing a commitment and determination to
          succeed. Continues to learn and develop.

Explanation of competency levels:
(A), (B), (C) Indicates the level of competency taken from the National Competency Framework.

All behavioural competencies will be discussed in the Performance Appraisal.

Telecommunications Liaison Unit Manager
November 2008
                                                                      Crime Department
                                                                     Serious Crime Branch

                                                 Career Grade for Telecommunication Liaison Unit Manager

                                                      Grade H                                                                Grade I

                                                                                              As per Grade plus:
Specialist knowledge/
skills and abilities:   Essential:                                                            Essential:

                        Achieves and Maintains SPOC accreditation once recruited to the       Effectively applies a wide range of Force operational procedures.
                                                                                              Knowledge of working practices of the Crime Department operational
                        Uses knowledge of the law to good effect, in particular the Data      units
                        Protection Act, Criminal Procedure and Investigations Act and the
                        Regulation of Investigatory Powers Act.                               Knowledge of locally/regionally based criminals.

                        Awareness of the National Intelligence Model.                         Knowledge of communications related law

                        Awareness of the Management of Police Information                     Understands and can apply MOPI in the context of telecoms data
                                                                                              recovery, storage and dissemination
                        Has a good knowledge of multi-tasking software e.g. Windows
                                                                                              Basic understanding of the internet and e-mail processes
                        Ability to conduct complex enquiries.
                                                                                              Understands and can apply the principles of the National intelligence
                        Ability to quickly develop new analytical systems to solve unique     Model in order to ensure effective use of Telecommunications

                        Ability to collate, analyse, evaluate and disseminate large amounts
                        of information.

                        Computer literate.

   Telecommunications Liaison Unit Manager
   November 2008
                                                                                             As per Grade H plus:
Training/ experience
required:              Essential:                                                            Essential:

                       Experience in supervising people and processes                        Knowledge of OPUS Systems and the ability to undertake research in
                                                                                             support of investigations involving telecoms data.
                                                                                             Appreciation of existing IT within GMP and how it can be used to
                       Knowledge of OPUS systems.                                            improve service delivery to our customers.

                       Appreciation of existing IT within GMP.                               Knowledge of Microsoft Office

                       Knowledge of Microsoft Office                                         Knowledge of databases

                       Knowledge of databases                                                Experience of liaising with CPS and legal representatives in relation
                                                                                             to complex issues.

Other requirements:
                                                                                             As per Grade H plus:

                       Essential:                                                            Essential:

                       Has achieved a good attendance record.                                Willing to travel and be away from home on occasions if required.

                       Participation in a standby rota scheme providing 24-hour call out     Participation in Continuous Professional Development

                       Participation in shift system to provide units services within time
                       frames set by senior management team.

                       Provide a DNA sample for the elimination database.

                       This is a designated post under the Force Vetting Strategy and the
                       post will therefore attract an enhanced level of vetting.

   Telecommunications Liaison Unit Manager
   November 2008
                                                                                                As for Grade H plus:
Examples of work        Organise and implement shift and cover Rotas
experience and                                                                                  Maintains SPOC accreditation and takes an active role in the
undertaken within the   Review and identify improvements to IT equipment within unit.           processing of data retrieval applications.
                        Provide specialist advice and knowledge.                                Has experience of liaising with senior investigating officers to give
                                                                                                advice and assistance in relation to retrieval of communications
                        Collate and produce documentation to demonstrate the
                        effectiveness of the unit.

                        Ensured all material presented to senior officers is fully documented
                        making certain a clear audit trail is in place.

   All essential criteria above will also be discussed in the Performance Appraisal. The desirable criteria marked with an asterisk will be desirable at selection
   stage but will become essential once in post and will be discussed in the Performance Appraisal.

   Please note that we will consider making reasonable adjustments to the above, in line with the Disability Discrimination Act.

   Telecommunications Liaison Unit Manager
   November 2008

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