Royal Holloway, University of London
The following domestic notes are to assist students in Highfield Court, prior to arrival on campus.
Please note that these notes are in no way intended to replace information that is in the Halls of
Residence Handbook which is provided upon arrival and must be referred to.
All study bedrooms are furnished with the following items:
- Single Bed Single Mattress (36”x72”)
- Desk Chair
- Wardrobe Drawers
- Desk lamp.
* Please note no additional /personal furniture is allowed without the permission of the
Accommodation Services Manager or, in his/her absence, the Head of Accommodation Services.
The following linen is also provided:
- mattress protector one pillow
- one pillowcase single duvet (48” x76”), plus cover
Students should bring their own and pillowcase. Students must also provide their own towels,
Each room is fitted with two 13 amp square pin sockets, but it is important to note that the power
rating in the study bedroom is rated at a maximum of 500 watts. As a guide, radios, CD players, Hi
Fi’s and portable TVs will work. Irons and hair dryers over 500 watts will fuse your own and other
study bedrooms as well. For safety, the 13 amp plugs used on small appliances in study bedroom
should be fitted with 3 amp fuses. Please note that the Hall Regulations forbid the use of any
type of cooking appliances (i.e. kettles, toasters, microwaves, refrigerators etc) in study
bedrooms and only the equipment provided by the hall may be used in the Pantries.
Most of the wattage in the Halls does allow for computers with limited additions i.e. printer only.
The rooms have data points to enable on-line access.
Regular electrical inspections are carried out and students found to have broken College safety
regulations will be charged for repairs and/or fined.
Students are reminded that a TV licence is legally required for televisions used in study/bedrooms.
Each study/bedroom has ensuite facilities, with washbasin, toilet and shower. A toilet roll is
supplied once at the start of session, thereafter students are expected to provide their own.
A kitchen is available within each house and provide the following equipment for student use:
work surface sink (single with draining board)
The kitchens have 13 amp sockets.
Kitchens are cleaned daily (Mon - Fri only), however students are responsible for cleaning up after
any food preparation and washing their own dishes. Students will need to bring their own cups,
plates, utensils, washing-up materials and tea towels, as these are not provided.
Students are responsible for cleaning their own rooms and supplying their own cleaning materials.
The College supplies vacuum cleaners, dust pan and brush and mops and buckets, however
residents are held collectively responsible for this equipment and will be charged in the event of a
loss or damage. Room checks are undertaken regularly throughout the three terms (dates provided
at the start of the academic year) by Housekeepers/Management to monitor levels of cleanliness.
Rooms found to be consistently below the required standard may be liable to a cleaning charge.
Refuse is collected by the Local Council, normally on a Tuesday morning. Rubbish must be put
into plastic bags and placed in the wheelie bins outside. Under no circumstances must loose waste
be put into the wheelie bins.
Repairs and Maintenance
Maintenance requests and breakage must be reported to your nearest customer services point.
Whenever possible students are given advanced notice of staff entering their rooms, unfortunately
this in not always possible. Please be aware that Accommodation Services staff and Maintenance
Staff have the right to enter rooms for inspections, safety, or repair purposes.
Laundry facilities are available in Block 1 Highfield Court and also on the main campus, near the
Residents are permitted to park at Highfield Court, but not on the main campus. If you bring a car
to Highfield Court a parking permit is required, which is obtainable from the Security Office,
To assist you in receiving your mail quickly, please ensure that it is correctly addressed as below:
Surrey TW20 0TB
This mail is delivered to Highfield Court and placed in the pigeon holes in Highfield Common Room
(Block 1), this also applies to packets and parcels and internal College mail.
Please ensure that you read the Fire Regulations posted on your bedroom door. Fire drills are held
during term time and you are reminded that it is a criminal offence not to evacuate the building in
the event of a fire alarm. Misuse of fire equipment, or failure to evacuate the building during an
alarm will lead to disciplinary action being taken by the Warden
You are not allowed to cook food, use toasters or kettles in your study bedrooms as steam and
smoke will set off the smoke detectors that are installed in all bedrooms. Causing a false fire alarm
will result in a fine or expulsion from Hall
The residents of Highfield Court have an annual contract. You will be held responsible for
accommodation fees for the full 50 weeks of the contract.
The College does not accept liability for loss or damage to any resident’s possessions at any time
and students must take out personal insurance if they wish to be covered.
The Warden, Dr David Shepheard lives in Highfield Cottage on the Penrose complex. The Deputy
Warden lives in Elm Lodge Flat and the two subwardens live in Highfield Court and Beeches. They
operate a rota and can be contacted for any personal, welfare or disciplinary problems between
7.00pm and 8.00am Monday to Friday and at any time during the weekend. The Wardening team
liaises very closely with the Accommodation Services staff and the Hall Committee.
If you should have any welfare issues which you wish to discuss prior to arriving at the College
then please contact the Warden, c/o Founder’s Reception, Royal Holloway, University of London,
Egham, Surrey, TW20 OEX
The Accommodation Services Department is responsible for the services provided in Halls and
manages the reception and housekeeping staff. Questions related to the services provided should
be directed to the Customer Services Desk at Highfield reception. Tel: 01784 443440. The
reception at Highfield is open 9.00am - 5.00pm Weekdays and, 9.00am - 5.00pm Weekends.
TERMS AND CONDITIONS OF OCCUPATION OF COLLEGE RESIDENCES 2005/06
These terms and conditions apply to all Halls and are designed to make residential life pleasant and safe for
everyone. Violation of any of the regulations listed below may result in fine, removal from residence and/or
disciplinary action under the College General Regulations for Students. All properties are let on the basis that
the resident is a full time registered student at Royal Holloway.
a. You must obey the Fire Instructions (a card will be displayed in your room). Tampering with fire safety equipment and
warning systems (i.e. fire extinguisher, fire blanket, fire hoses and reels, heat and smoke detection equipment, door closers,
fire doors, notices etc.) or maliciously setting off the alarms is a CRIMINAL OFFENCE. If necessary, the College will
refer such matters to the police. In any event those identified will be required to leave Hall immediately. Fire doors are for
your safety and to help minimise the spread of fire and smoke. They must not be wedged open. Any door found open
should be closed.
b. Smoking is not permitted in any communal area and only in those study bedrooms so designated.
c. Safety regulations apply to the use of electrical appliances. You must only use equipment requiring less than 500 watts in
the sockets in your room. The corridor sockets must never be used. The following appliances may not be used in
study/bedrooms at any time: microwave ovens, kettles, toasters, toasted sandwich makers, radiant rings or any other
cooking equipment, refrigerators, tumble driers or electric heaters.
d. Residence fees are payable on the first day of the term in which they fall due. Where payment is delayed without a reason
given to and accepted by the Head of Student Fees or the Senior Fees Officer, a late payment charge will be levied
according to the scales outlines in Section 2 of the Student Fee Regulations. Should this occur on more than two occasions
students may lose their room in Hall and may be liable to further disciplinary action.
e. There is no provision for residents to give notice on their room. Rent will be due for the full rental period unless the
room can be relet to another eligible student.
f. All room changes/exchanges must be approved by and registered with the Accommodation Office. There is an
administrative charge for changing/exchanging room. In compelling cases of medical or psychological need or personal
safety the College may waive this charge.
g. Subletting, or allowing someone other than the authorised occupant to utilise a room is strictly forbidden.
h. In exceptional circumstances the College may require students to move, temporarily or permanently, to an alternative
study bedroom. No additional rental obligation will be incurred in these circumstances.
i. Pets are not allowed.
j. Rooms may only be occupied by the student(s) assigned to them by the Accommodation Office. Rooms must not be shared
with an unauthorised student or guest. Accommodation for guests may be booked in most Halls.
k. In cases of damage or loss of College property (i.e. room furniture or fixtures, door keys etc.) students will be required to
pay for replacement or repairs. Students may also incur a fine or be removed from residence.
l. Undue noise should be avoided at all times. Stereos, televisions, cassette recorders etc. must not be audible outside the
room especially after 11.30pm. During examination periods stricter noise regulations may apply.
m. The Wardens of the Halls of Residence are the Principal’s delegates in matters of student welfare and discipline. They are
available to students at regular times (see Hall notice boards), and for breaches of Hall Rules have the power to levy fines
and/or ban from College Accommodation, see 12 in Disciplinary Regulations.
n. Students are responsible for cleaning their own study bedroom and for supplying their own cleaning materials. Room
checks are undertaken on a weekly basis by Housekeepers/Management to monitor levels of cleanliness. Action may be
taken by the Hall Warden or Unit General Manager if rooms are found to be consistently below the required standard of
cleanliness. A “Special Clean” fee may be imposed. Students must allow authorised staff regular access.
o. The College as Landlord reserves the right to enter any Hall of Residence room with reasonable notice or in an emergency
situation without notice, to conduct relevant investigations or inspections for the management of its properties.
p. Students in Term Time Only Halls will be required to clear their rooms completely at the end of every term unless notified
to the contrary.
q. Residents are not permitted to have motor vehicles on the main campus.
Dr. P McGeevor , Registrar, January 2005