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Vertical Market Cruise Ships Embark Surf. Sun. Fun. Cruise ships offer all the above, along with food, lodging and transportation, for the ultimate travel experience. Cruise ships promise the allure of exotic locales, which are reached by crossing isolated bodies of water. Any mishap, be it weather, equipment failure or pirates, would doom the ship. External power and support are inaccessible while the ship is en route, making system redundancy crucial for cruise ship security. 66 22 APR 2010 APR 2010 www.asmag.com www.asmag.com 22 on Integration These floating cities carry anywhere from 3,000 to 10,000 passengers, making security an utmost concern. Cruise ship surface. If a ship-wide network crashes, it could bring down all integrated systems, leaving the ship with no communications, operators need to keep passengers happy and out of harm’s security or life safety. The risk of “overintegration” requires way. Both are tall orders, complicated by the ship’s numerous subsystems to have stand-alone functionality, should the network decks and the large onboard population. go down. IP has boarded the newest cruise ships, such as the world's As tourism booms, cruise ships launch cutting-edge solutions to biggest Oasis of the Seas. While greenfield applications have preserve the lives of passengers and crewmembers. Cruise ships built-in network infrastructure, retrofitting older ships with allow passengers to get away from the stresses of everyday life. cramped quarters is trickier. The idyllic seafaring environment provides relaxation, but also Convergence has clear benefits, but issues lurk beneath the presents unique security concerns. BY liNG-Mei WONG A cruise ship covers all traveler top priority. “The largest cruise stances that are different when needs, so guests can kick companies generally have sailing on water in the middle of the back and relax. An estimated well-developed internal organiza- ocean, compared to being on land 16.8 million people took cruises in tions, where safety and security sit with access,” said Bob Swoope, VP of 2008, a significant increase from as a key corporate department that Sales for Alarm Lock Systems. about 900,000 passengers in 1983. is focused on continually assessing To meet demand, cruise lines are and addressing these risks,” said Terrorism ramping up production. At least David Fairnie, Global Ports Solutions Deliberate organized attacks 15 vessels will launch in 2010, each Director for G4S. “The solutions they against densely packed cruise ships worth about US$250 million to $1 apply to prevent risk from material- loom as an all-too-real threat. While billion, making cruise tourism a izing take the form of combining there have been few attacks on multibillion-dollar industry. people, process and technology to passenger ships, cruise ships are The boom in cruises is mitigate the risk accompanied by increased — never one in regulation. Mandates, such as the isolation.” Safety of Life at Sea Convention Cruise ship for ships, ports and government security has parallels agencies, require them to “detect to the hospitality security threats and take preventative market, but the measures against security incidents ever-changing affecting ships or port facilities used marine environment ▲ Bob Swoope, VP of ▲ Cosimo Malesci, ▲ David Fairnie, Global in international trade.” introduces unseen Sales for Alarm Lock cofounder and VP of Ports Solutions Director With a cruise ship resembling issues. “There's an Systems Marketing for Fluidmesh for G4S a small city at sea, security is a entire set of circum- 22 APR 2010 www.asmag.com 22 67 VERTICAL MARKET mindful of potential hazards, such as hijacking or dirty bombs. Cruise ship security must Cruise ships sail with detection keep passengers safe equipment onboard expressly for from danger. screening. “Explosives, weapons and general contraband are three threats,” said Brook Miller, VP of Smiths Detection. “Things like explosive devices, explosive components, guns or knives are not useful other than being dangerous things. Those threats are addressed in the screening process.” Different ports of call present varying risk levels. “Cruise ships might dock at uncontrolled or unfriendly environments, and may become easy targets for terrorist off the Horn of Africa constitute a companies have decided not to sail attacks,” said Cosimo Malesci, threat to the lives and welfare of through high-risk areas in order to cofounder and VP of Marketing for the citizens and seafarers of many mitigate the risks of piracy attacks,” Fluidmesh. “If you take a cruise ship nations,” wrote the National Security Fairnie said. to the Miami harbor and blow it up, Council in a 2008 report. “Nearly In the April 2009 hijacking of the it can cause big damage.” 12 percent of the world's petroleum Maersk Alabama, the crew used passes through the Gulf of Aden, its anti-piracy training to stop the PIRATES which is one of the world's most Somali pirates from controlling the Pirates are among the most colorful important waterways.” freighter. “A video surveillance characters at sea, embodied by The attacks come at a steep price. camera system alone is not going Captain Hook and Jack Sparrow. “Shipping interests typically pay to prevent pirates from boarding Their real-life counterparts have ransoms in cash ranging from a ship, but an integrated security evolved as more menacing $500,000 to $2 million, with the system incorporating radar, thermal predators, wielding automatic overall income from piracy ransoms imaging, communications and weapons and speedy getaway boats. estimated to exceed $30 million in defensive countermeasures just Pirates pose the biggest risk to 2008,” read the National Security might give the ship's crew a fighting shipping vessels or tankers, but affect Council report. chance,” said James Ionson, CEO of passenger vessels. “Piratical attacks This increased risk has resulted in Oncam Global. more security. “In the last 18 months, For the Maersk Alabama, the there has been a rise in investment pirates kidnapped the captain but in training people and equipping did not secure a ransom. “The US vessels to better handle the risks Navy used cameras onboard its P3 posed by piracy,” Fairnie said. Orion and Scan Eagle unmanned Anti-piracy procedures include aerial vehicle to identify how many crisis response to secure the pirates were onboard and what vessel from piratical boarding armament they had, and to monitor attempts; evacuation or passenger the ship's progress toward port,” James Ionson, CEO of Erik Laurence, VP of Oncam Global North Asia, Verint Systems management; and use of nonlethal Ionson said. “Snipers took out sonic weapons to disrupt or deter the three hijackers, leading to the attempts to board. “However, many dramatic rescue of Captain Phelps.” 68 22 APR 2010 www.asmag.com 22 VERTICAL MARKET SMUGGLING by ship personnel, along with and so crew must be able to respond Passengers are welcome outsourced security professionals rapidly to heart attacks, strokes onboard ships, but stowaways landside, he said. or even ordinary seasickness with or controlled substances are not. appropriate medical treatments,” Maintaining this delicate balance ENVIRONMENTAL HAZARDS Ionson said. requires careful oversight and The high seas present challenges A real threat for an onboard technology. to seafarers. Unexpected natural population would be epidemics. “At many different ports of call, disasters, such as ice and flash “Some threats would be to health the cruise ships need to make sure flooding, must be accounted for, said environments,” Swoope said. “It they are not transporting contraband, Johannes Rietschel, founder and could be illnesses.” weapons or threat items from one CEO of Barix. S o m e t h re a t s a re u n i v e r s a l , place to the next,” Miller said. The ship itself is unlike a whether on land or at sea. “Ship “It's like a movable airport, with a land-based installation. “Some o p e r a t o r s a re c o n c e r n e d w i t h high concentration of people and unique concerns cruise ships have occurrences of such shipboard equipment in one very small area.” are highly integrated systems, severe incidents as missing persons, The process of embarking and environmental factors, challenging accidents involving passengers and disembarking passengers presents cable runs and cramped equipment crew (legitimate and fraudulent), and the highest risk of stowaways or room spaces,” said Rodger von Kries, theft,” Ionson said. illegal substances being transported. VP of Technomad. Cruise ship passengers could “This risk is usually addressed Limited ship space results in a tight become targets in foreign countries. by a clear management process fit for passengers and equipment. “In the Bahamas, the harbor had which incorporates controlled “Closed compartments and problems of thieves attacking tourists passenger routing, documentation watertight doors pose challenges for leaving cruise ships,” Malesci said. checks and profiling — combined installation,” Malesci said. “With cameras, the police could keep with security technology such as Cruise ships must communicate tabs on the thieves.” screening of baggage, stores and clear messages to passengers Accidents aboard cruise ships passengers — using walk-through throughout the vessel. “In our view, could result in lawsuits. “You have and handheld metal detectors and zoning is especially important on a liability for cruise ship operators,” X-ray systems, operated by trained vessel where you have many decks, said Erik Laurence, VP of North Asia, security personnel,” Fairnie said. corridors and limited visibility,” Verint Systems. “If someone claims The boarding phase is coordinated Rietschel said. “If something rocks they fell and hurt themselves and the boat, there needs to be a way to blames the operator, reviewing the get precise instructions out quickly, video can help in many cases.” and these instructions might differ Cruise ships watch out for for various parts of the vessel.” passenger safety. “For areas around In the event of system malfunction, decking or the pool, you can detect a cruise ship features multiple if there's a hazard somewhere on the backup systems. “It's similar to ship and protect the owners from how hospitals run power,” Malesci being sued,” said Brian Lane, Senior said. “Usually on a ship, everything Product Manager for Spectra, Pelco is doubled for power, water or (a Schneider Electric company). electrical systems.” A c r u i s e s h i p f a c e s h a z a rd s common to hospitality and airports, CLOSE QUARTERS along with unique environmental Passenger ships cater to a distinct challenges. While being at sea demographic. “Cruise ships tend to presents danger, cruise ships take Cruise ships have limited space for passengers, supplies and attract an older clientele, many of safety and security seriously by equipment. whom have existing health problems, deploying holistic solutions. 70 22 APR 2010 www.asmag.com 22
"A_S Cruise Ships Embark on Integration"