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RaPId Claim Settlement - CR MANUAL

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					 RaPId Claim Settlement

      Web Browser



STANDARD USER GUIDE
Claimant Representative
        Version 1.1
                                                 RaPId Claim Settlement – Web browser solution – Standard User Guide
                                                 Version 1.1 - Copyright CRIF Decision Solutions Ltd




                                                  USER'S MANUAL

                                              TABLE OF CONTENTS

                                                                                                                  Page #


1      Connecting to RaPId ..............................................................................................4
    1.1      How to connect ..........................................................................................4
    1.2      Browser configuration................................................................................4
    1.3      Operating systems requirements ...............................................................4
    1.4      Use of proxy servers ..................................................................................4
2      Logging IN ........................................................................................................5
    2.1      Log-in phase ..............................................................................................5
    2.2      Generation and Expiration of user-ids and passwords ................................6
    2.3      First log-in .................................................................................................6
3      Using the Web Interface ...................................................................................7
    3.1      Working with Claims ..................................................................................7
    3.2      Data entry validation..................................................................................7
    3.3      Result messages area ................................................................................8
    3.4    Selecting values .........................................................................................8
      3.4.1    Drop-down list selection .......................................................................... 8
      3.4.2    Date selection window ............................................................................ 8
      3.4.3    Radio button selection ............................................................................ 9
4      Using RaPId Toolbar and functionalities .........................................................10
    4.1    My     Worklist/Create New Application ........................................................10
      4.1.1       Activities you are currently working on .................................................... 10
      4.1.2       Other Activities in your work list............................................................. 10
      4.1.3       Worklist Summary ................................................................................ 11
      4.1.4       Notifications ........................................................................................ 12
    4.2    Search......................................................................................................12
      4.2.1    Search criteria ..................................................................................... 13
      4.2.2    Search results ...................................................................................... 14
    4.3      View Activity Details ................................................................................14
    4.4      View Process History ...............................................................................15
    4.5      View Process Details (Summary) .............................................................16
    4.6      Attachment/Notes ...................................................................................16
    4.7      View Printable documents........................................................................17
    4.8    Tools ........................................................................................................17
      4.8.1    Current User Profile .............................................................................. 18
      4.8.2    Change Password ................................................................................. 18


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5      Using the System (Online) ..............................................................................19
    5.1    Claim creation ..........................................................................................19
      5.1.1    Select Insurer ...................................................................................... 21
      5.1.2    PAF address validation .......................................................................... 22
      5.1.3    Add Hospital ........................................................................................ 22
    5.2      Waiting CNF payment ...............................................................................23
    5.3      Create Interim Settlement pack request ..................................................23
    5.4      Partial payment decision ..........................................................................24
    5.5      Waiting Interim Payment .........................................................................24
    5.6      Create Stage 2 Settlement Pack request ..................................................24
    5.7      Final Settlement of Damages or Repudiation form ...................................25
    5.8      Counter Offers processing ........................................................................25
    5.9      Create Court Proceeding Pack request .....................................................26
    5.10     Fraudulent claims rejection ......................................................................26
    5.11     Extend Time .............................................................................................27
    5.12 Printable documents ................................................................................27
      5.12.1 CNF/DCNF ........................................................................................... 27
      5.12.2 Insurer response on CNF ....................................................................... 28
      5.12.3 Interim Settlement pack ....................................................................... 29
      5.12.4 Stage 2 Settlement pack ....................................................................... 29
      5.12.5 Court proceedings pack ......................................................................... 30




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1 Connecting to RaPId

1.1 How to connect
The service is available at the URL https://www.rapidclaimsettlement.uk.net/
If the https:// prefix is not typed in, you will be automatically redirected to the correct
address within a few seconds.

In order to connect to the RaPId service, a standard Internet connection is required. A broad
band connection is highly recommended.


1.2 Browser configuration
In order to access the service, RaPId users need to run a compatible web browser.
You can use Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 3.0 or higher. Please,
note if you use a lower version than 5.5. you may experience problems and you will not be
able to benefit from all the features.

In order to facilitate RaPId functionality, your browser must be configured according to the
Default settings. Please, note to ensure that you view the most recent page instead of a
cached page under the “Internet Options” in the “Temporary Internet Files” field select
“Settings” and ensure that the “Automatically” button is checked.


1.3 Operating systems requirements
You can use WindowsXP or higher.


1.4 Use of proxy servers
RaPId Service is compatible with standard Firewalls and Proxy Servers. The service makes
use of pop ups and the user should ensure that this function is permitted by their
Firewall/Browser when using the RaPId site.




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2 Logging IN
2.1 Log-in phase
In order to access RaPId, you will need to enter your USER-ID and your PASSWORD.

After entering your user-ID and your password, you can click on the Login button and access
the RaPId service.




The user-id can be a minimum of 5 characters and a maximum of 20 characters long.
The user-id is not case sensitive.

The password can be a minimum of 8 characters and a maximum of 20 characters long.
The password is case sensitive.
It is not possible to use as a password the user id or name or surname or organization id.
The password must contain at least one number and one letter.
When changing a password, it is not possible to reuse the old one.



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2.2 Generation and Expiration of user-ids and passwords
Standard user-ids and passwords are generated by your Data Security Manager (System
Administrator).

The user-id expires if the service has not been used for 90 days or after 3 wrong attempts to
make a logon. When your user-id expires, it is automatically “disabled”; only your internal
Data Security Manager can reactivate it.

The password expires after 90 days of inactivity. At password expiration, you will be asked
to change your password and to choose a new one.
Note: The RaPId Help Desk cannot enable access to the Service only your internal Systems
Administrator can add or reactivate users.


2.3 First log-in
At the first log-in, you will be asked to change the password that was assigned by the COMP
Administrator.




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3 Using the Web Interface
3.1 Working with Claims

Once you have opened the claim, the appropriate web form and related information will
appear. For each new claim the system automatically assigns a unique claim number. You
can complete and submit the claim, save a draft of the claim, unlock the claim.




      Unlock: Select Unlock to unlock the claim so that another user can work on it.
      Save: Select Save to save a draft of the claim (all the entered data will be stored
       locally and can be retrieved by you for further processing).
      Attachments/Notes: Select this button to include a note or attach a file (for more
       details, please, refer to 4.6).

3.2 Data entry validation

Validation of the claim data inserted on the web form is performed when you click on the
Continue / Send button (server side validation). If any of mandatory fields are missing,
the relevant fields are marked in red and validation message is shown:




      Invalid value
   Moving the cursor over the icon displays an Error message with an explanation.

If any of conditional fields are missing or not properly filled-in the appropriate validation
message is shown on the screen:



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3.3 Result messages area

At the top of the main page, a message area communicates the result of certain operations.
A message is shown when:
      A claim is unlocked, by clicking on the Unlock link on the Main Page;
      A claim is dispatched to a different role in case when claim is sent to Compensator. If
        the dispatch is unsuccessful, Worklist not found is specified;
      A claim is ended.
All these operations redirect you to the main page, where you see one of the messages
listed above.




3.4 Selecting values

Possible values for certain fields are provided on the web interface by the system.

3.4.1        Drop-down list selection
Click the arrow to the right of the field to display a drop-down list:




3.4.2        Date selection window
By clicking on the icon a separate calendar date selection window appears. You can choose
the year by clicking the narrow symbol next to the year field, then clicking the desired
selection from the drop down list. In the same way you can choose the month. Click the
desired day to insert it into the Date field.

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3.4.3       Radio button selection
When you are allowed to choose only one value in a predefined set of options, radio buttons
are displayed.




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4 Using RaPId Toolbar and functionalities
RaPId Claim Settlement has 4 basic facilities – My Worklist / Create New Application,
Search, Tools, Exit – each performs a different function within the RaPId database.

The frame including these functions is on the top of the screen throughout your RaPId
session.


       The My Worklist/Create New Application link transfers the user to the main
        page;
       The Search link opens a window where the User is able to find specific claims. The
        visibility of claims is based on the user profile (for details, please, refer to paragraph
        Search)
       The Tools displays the current User profile;
       The Exit link allows you to log off.



4.1 My Worklist/Create New Application
The My Worklist consists of three different sections.

             4.1.1     Activities you are currently working on
    It displays the list of the claims on which you are currently working:




4.1.2         Other Activities in your work list
It displays the most recent claims present in your Worklist:




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The View All is shown under each tab: this command opens a page containing all your
Worklist items and provides access to further search criteria to refine the Worklist:




The available filter criteria are the following:
    Business Process: Personal Injury Process ;
    Activity Type: the list of the Form activities;
    Claim Status: the list of the possible status of the Business Process;
    Activities per page: define the number of activities shown on the same page;
    Order by: choose the sorting criteria;
    Activities per page: define the number of activities shown on the same page;
    Locked by me/Unlocked/All: choose if you want to see only the claims that you
      are currently working on or the other claims in your work list or both.

Any of the following icons can be associated with an application:
       View Activity Details
        View process history
         View process details
         Attachments/Notes
         View Printable documents
        Claim locked by another user
        Claim not locked
             Claim locked by current user


4.1.3         Worklist Summary

This section is available under the My Worklist. It displays a summary of the user’s worklist
items, divided by process type and by claim status.




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4.1.4        Notifications
It displays all notifications sent to you. You can view the details of each claim by clicking the
View process details or View process history icons. To empty the list, the link Clear all
notifications is available.




4.2 Search
On the Search window, you can search for specific claims which are either in progress or
have been completed. Select Search from the toolbar to display the following window:




Note: The Online tab is the default tab that is displayed. The drop down elements and the
lookup show only items consistent with the user’s authorisations which are profile driven.
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Search information is displayed based on each user’s authorisation. Users with different
levels of authorisation may view different Applications lists, even if the Search Criteria
selected is the same, for example, users can see only claims of their organisation and only
in case when it is allowed for them by the parameter set for their profile.




4.2.1        Search criteria
On the Search Criteria Panel, you can select one or more of the following search criteria:
    Application ID;
    Business Process;
    Application Start Date;
    User;
    Organisation;
    Process Status.

If you select the search criteria Application ID, the system uses a like option, so that the
desired information can be more easily retrieved.
If you select the search criteria Organisation, you can enter the Organisation ID or the
Organisation name, or you can use the Lookup link to view the organisation structure and
then make a selection.

After selecting a Business Process, you can use also:
     Additional Filters (CR Reference Number and CM Reference Number);
     Activity Filters (Current Activity, Application Status).

Notes: CR Reference Number is the Claimant’s representative Reference number filled
by the Claimant Representative in the first tab of the CNF and edited in other forms.
CM Reference Number is the Defendant’s representative Reference number filled by the
Compensator in the Insurer response to a CNF and edited in other forms.

The application start date (From) defaults to 30 days before the current date. This field can
be customised, depending on your needs, or this field can be left blank.



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If you search using the Additional Filters, the search is performed using exact match
(instead of Like option) so the results will be more restricted. A field correspondent to an
Additional Filter has two described above elements and the Search will show a drop down
element to choose the filter:




Notes: If you modify the search criteria, you must press the Search button again to view
results that match the new search criteria. The system takes into account all filters selected,
to make sure that the criteria you choose does not in conflict with other criteria.


4.2.2         Search results
You can manage the results display list as follows:

       Select the number of applications per page. Enter the desired number in the Display
        _ applications per page field;

       Select the display order. Choose from the following ordering fields and then select
        ascending or descending order:
           o Start date;
           o Dispatch date;
           o Application ID.

Any of the following icons can be associated with an application:
       View Activity Details
        View process history
         View process details
         Attachments/Notes
         View Printable documents
        Claim locked by another user
        Claim not locked
             Claim locked by current user

If an application is unlocked using these icons, a result message in red text is displayed in
the middle of the page, above the activity list. All filters set in the search criteria before
unlocking are still active.

4.3 View Activity Details
The View Activity Details button allows you to open a claim and edit it. However, you can
only open (in edit mode) those claims that appear in your worklist.
The View Activity Details button is always associated with the        icon.
The Application locked by another user button is always associated with the                   icon

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4.4 View Process History
Click this icon to view all the activities that have been performed on the selected claim. Each
activity is associated with the user who performed it.




In the upper portion of the window, you can view the following information:

 Application ID:                      This field displays the current Application ID.
 Business Process:                    This field displays the descriptive name of the
                                      business process.
 Process Starter:                     This field displays the User ID and Organisation ID of
                                      the person who started the process.
 Application Owner:                   This field displays the User ID and Organisation ID of
                                      the process owner.
 Last Activity completed by:          This field displays the User ID and Organisation ID of
                                      the person who submitted the last activity on the
                                      Application
 Users that can work on the           This field displays the User ID and Organisation ID of
 current Activity:                    the process current user.
 Activity Status:                     This field displays the current application activity
                                      status.
 Process Status:                      This field displays the current application process
                                      status.
 Lock Status:                         This fields displays if the application is locked or not

A summary of the application history is reported in the middle part of the window. The
process activities list (sorted by Enter time) is displayed in the lower portion:

 Name:                                Activity/Form name
 Exit:                                Exit condition
 Enter time:                          Date/time the activity was submitted
 Elapsed:                             Elapsed time to complete the activity
 Activity Status:                     New application, pending, accepted, etc.
 User:                                User ID who has worked or is currently working on
                                      the activity



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Note: By default, you can view a short history of the process containing Form and End
activities. Select the View all Activities link to display a detailed history of the process
containing all activities worked.

4.5 View Process Details (Summary)
Select the View Process Detail button to open the Web UI and display the process details
of the claim in read-only mode. This screen shows the most important information on the
claim.


4.6 Attachment/Notes
Select the Attachment/Note icon to manage notes and attachments.
Notes: You can view all notes/attachments in an application for which you are authorised.
       You can add any notes/attachments in an application for which you are authorised.
       You can delete any notes/attachments you have created. Certain users can be
       authorised to delete all Notes/Attachments if this is allowed by parameter in their
       profiles. Once users have this parameter they can delete everything from
       Attachment/Note.




In the upper part of the window, you can view the New Note/Attachment section:
     Note Text: This is the note text that will be attached by clicking the Add button;
     Attachment: This is the file name of the attachment (this file can be attached by
       clicking the Browse button);
     File Description: This is the description of the attached file;
     Add button: Select this button to add the note or attachment.
Note: In the note section, you can type up to 250 characters and you can attach files up to
a maximum of 4 MB.

In the lower part of the window, you can view the following information:
     Owner: The owner is the person who attached the file/wrote the note;

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      Note Text: The Note Text is the text of the note (typed or attached);
      Attachment: The attachment field contains the file name and other information
       about the attachment;
      Date: The date field displays the date and time the note or the attachment was
       added;
      Delete: Select this to remove the attachment/note. This button is visible only for
       authorised user (if this is allowed by parameter in their profiles).




4.7 View Printable documents
This functionality allows you to open and print the documents created in the process (for a
full list of the printable documents available along the process, please, refer to paragraph
Printable documents).




      Title: The Title refers to the name of the printable document;
      Abstract: The Abstract describes the type of document;
      Size (Bytes):The Size field lists the size of the document;
      Creation Date: The Creation Date refers to the date and time the document was
       created.




4.8 Tools

From the Tools menu, you can access detailed information about your current profile and
change your password.




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4.8.1       Current User Profile

Select Current User Profile link to view information about your account:




4.8.2       Change Password

To change your current password, you must provide the existing password and verify the
new one:




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5 Using the System (Online)
   All of the claims and packs are created by users with the Claimant Representative profile
   and sent to the Compensators.
   Claims and packs are shown in worklists of Claimant Representatives which created
   them.

   The users can:
       Create a Claimant Notification form (CNF) as main form of the claim (please,
         refer to paragraph Claim creation);
       Input information about CNF payment receiving (please, refer to paragraph
         Waiting CNF payment);
       If it’s necessary initiate a Interim Settlement pack form (ISPF), corresponding to
         a claim (please, refer to paragraph Create Interim Settlement pack request);
       Make a decision about ISPF partial payment suggested by Compensator (please,
         refer to paragraph Partial payment decision);
       Input information about ISPF payment receiving (please, refer to paragraph
         Waiting Interim Payment);
       Enter a Stage 2 Settlement pack form (S2SPF), corresponding to a claim (please,
         refer to paragraph Create Stage 2 Settlement Pack request);
       Initiate new Counter offer for Stage 2 Settlement pack in case defendant’s
         response on losses amounts differ from requested by Claimant (please, refer to
         paragraph Counter Offers processing);
       Initiate a Court Proceedings pack form (CPPF), corresponding to a claim in case
         when agreement about losses between Claimant and Defendant has been not
         reached (please, refer to paragraph Create Court Proceeding Pack request).
       If it’s necessary extend time for Stage 2 Settlement pack timeout (please, refer to
         paragraph Extend Time);


5.1 Claim creation

In order to create a new claim a user should login to the system and in My Worklist page
click the New button or click the link with a name of the Process:




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New claim will be created and opened to the user:




On display of a claim form the user should enter all necessary information such as:
    Claim and Claimants details;
    Medical Details;
    Vehicle damage and Alternative vehicle provision;
    Accident details;
    MIB details in case insurer type is MIB;
    Other Parties details (in case parties other than the claimant and defendant were
       involved or there were witnesses); maximum 6 items can be added;
    Liability / Funding.

After submitting liability / funding information the Claimant Representative is able to
download the CNF and the Defendant only CNF using the link to printable documents.
If users click the Continue button or in 5 minutes after they got the notification page and
claim will be sent to the Compensator for further processing.

The system guides you while you fill in the form displaying and hiding the required/not
required fields. Data should be submitted on the tab required and the next tab is available
after pressing the Continue button.

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After the user clicks the Continue button a new tab is available for data input, while other
tabs are accessible in read-only mode.
When the user clicks the Back button on a previously submitted tab only that tab is
available for edit, while all others tabs are shown in read-only mode.

The most important features of the claim form as select of defendant’s Insurer company,
possibility to validate addresses and add information about hospitals attended by claimant
are listed below.


5.1.1        Select Insurer

On the first tab Claim and Claimant Details users are required to select the Compensator
company to which the claim must be sent.
In order to do it user should perform the following steps:
     click the Select Insurer button: a new set of the fields Search Insurer appears,
       asking the user to choose the Insurer type and to perform a search;
     If Insurer Type is Insurer or Self-Insurer then fill-in the text field Name and click
       the button Search.

The search is performed and the system displays the list of found results in 2 columns
Insurer name and Contact name. As the system will look for a match in either column
several matches may be reported:




. If users have obtained the Compensator/Insurer name and contact details from MID:
            - They should try to match both columns in the index i.e. the Insurer Name
                and Contact Details with those provided by MID.
            - When no match is found the second option should be to match on the Contact
                Name provided by MID
            - If neither of the above options is successful there will be a record in the index
                for every Compensator that has been added to the system and you should
                select that match.
      -
      Once users find the needed item, they click the button Select on its right.

Note: if user selects MIB as the insurer Type, the Selected Insurer Name field is
automatically set to MIB, with no need of any additional search.

As a consequence, the field Selected Insurer Name is filled-in with the name of the
Compensator chosen for that record to appear on the CNF and the IIN of the Compensator
to which the claim is gong to be sent.


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Note: The field Selected Insurer Name must be filed in any case and user can not
proceed with a claim with this field empty.

5.1.2        PAF address validation
It is possible but not mandatory to extract an address by providing a valid postcode and
house name/number and then selecting the PAF look up button. If the combination of the
house name/number and the postcode are PAF valid the address will be completed
automatically by the system:

       If a mandatory field is not entered, an error message will immediately inform the
        user of the data item(s) required;
       House Name and/or Number and at least Street 1 of the address are mandatory.
        If your address is a rural locality and it does not contain a street name the village
        must be entered into Street 1.
       If a PAF match is not found the address should be entered in full as per the
        descriptive fields below.




5.1.3        Add Hospital
On the Medical Details tab it is possible to add / remove private or NHS hospital if needed.
Up to 4 hospitals can be added.

A comprehensive list of NHS hospitals has been added to the system and can be accessed
by selecting NHS and entering the name of the hospital and the postcode. The system will
provide a list of possible matches and user should select the required hospital by clicking the
Select button corresponding to the hospital.




For private hospital user should submit hospital details and press the Add Hospital button:




Selected hospitals are displayed in Selected Hospitals section. Hospitals can be removed
by clicking the Remove button.



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5.2 Waiting CNF payment
This function is available only after Compensator sent response on CNF to Claimant
Representative.
In order to input information about CNF payment receiving user should:
     Open the claim in application status Waiting Payment;
     Click the Payment received button in case when payment was received;
     Click the Payment not received button in case when payment was not received;

Note: User is able to indicate that payment has not been received after 15 Days (30 Days
for MIB) starting from the working day after the CNF submitted + 10 business days from the
end of the 15-day (or 30 in MIB case) period allowed for responding to the CNF when
Payment not received button is shown.

5.3 Create Interim Settlement pack request

This function is available only if claimant is not a child.
In order to initiate Interim Settlement pack request user should:
     Open a claim in the application status Interim payment necessity;
     Click the Interim payment needed button;

Note: In case No Interim Payment needed button was clicked Interim Settlement pack is
skipped and claim proceeds to Stage 2 Settlement pack creation.

      In opened form Interim Settlement pack request indicate if a payment of more
       than £1000 being requested or not on Claimant’s representatives tab, press
       Continue button;

      In case payment of more than £1000 being requested user can submit Losses on
       Claimant losses to date tab and press Continue button;
       Data on each loss should be added using the section below:




       After user clicked Submit loss button submitted loss information and total values
       appear below in Claimant losses to date section:




       In case payment of more than £1000 has not being requested losses can’t be added
       and payment is defaulted to £1000.

       Note: User can not add more than one loss for each loss type. And it is possible that
       no losses can be added. Submitted loss can be removed when user clicks Remove
       button.

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      User must set Value of interim request , fill in statement of truth details and click
       Send button.

The notification on request is sent and users are able to download the ISPF using the link to
printable documents. If users click the Continue button or in 5 minutes after they got the
notification page and claim will be send to Compensator for further processing.

The system guides you while you fill in the form displaying and hiding the required/not
required fields. Data should be submitted on the tab required and the next tab is available
after pressing the Continue button.
After the user clicks the Continue button a new tab is available for data input, while other
tabs are accessible in read-only mode.
When the user clicks the Back button on a previously submitted tab only that tab is
available for edit, while all others tabs are shown in read-only mode.




5.4 Partial payment decision
This function is available only after Interim Settlement pack response has been done by
Compensator and amount agreed by Compensator is less then £1000 and required by
Claimant.
In order to indicate their decision users should:
     Open a claim in the application status Partial payment decision;
     Set partial payment decision and press Send.

Note: In case offer for partial amount was not accepted by Claimant Representative claim
will leave the process after payment indication.



5.5 Waiting Interim Payment
This function is available only after Interim Settlement pack response has been done by
Compensator.
In order to indicate if interim payment was received or not user should:
     Open a claim in the application status Waiting for Interim Payment;
     Click Payment received / Payment not received button on screen.

User is able to indicate that payment has not been received after 10 days (15 days if
accepted with negligence other that seatbelt) when the Payment not received button is
shown. 10 (15 days) are calculated starting from the business day after the date of
notification of the ISPF response.


5.6 Create Stage 2 Settlement Pack request
In order to enter Stage 2 Settlement pack request user should:
        Open a claim in the application status Stage 2 Settlement pack request;
        Fill-in required information and click Continue button on Claimant’s
           representatives tab;
        Submit new losses (can be done in the same way as for Interim Settlement pack
           request, please, refer to Create Interim Settlement pack request) and press
           Continue button on Current claimant offer tab. In case losses were submitted

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           on Interim Settlement pack they are shown in Current claimant offer section
           and can be edited or removed;
          Fill-in required information and press Send button on Statement of truth tab.

The notification on request is sent and users are able to download the Stage 2 Settlement
pack using the link to printable documents. If users click Continue or in 5 minutes after
they got the notification page and claim will be send to compensator for further processing.

The system guides you while you fill in the form displaying and hiding the required/not
required fields. Data should be submitted on the tab required and the next tab is available
after pressing the Continue button.
After the user clicks the Continue button a new tab is available for data input, while other
tabs are accessible in read-only mode.
When the user clicks the Back button on a previously submitted tab only that tab is
available for edit, while all others tabs are shown in read-only mode.




5.7 Final Settlement of Damages or Repudiation form
This function is available after Stage 2 Settlement pack response was done and decision on
claim was set to Confirm or Repudiate.
User should open a claim in the application status Settlement of damages and
repudiation form and in order to end the claim process click Continue button.
After that a claim form will be closed and user will see notification about the end of the
process on the top left of the screen:




5.8 Counter Offers processing
After Stage 2 Settlement pack response users make decision regarding current
Compensator’s response amounts. In case Claimant Representatives are not satisfied they
can create new Counter offer or set decision that agreement is not reached and prepare
Court Proceeding pack form.
It’s possible to initiate new Counter Offer request only in case Stage 2 Settlement pack
decision was set to Counter offer by Compensator.
In order to initiate new counter offer request user should:
         Open a claim in the application status New Counter offer form decision;
         And click the New Counter offer button and in newly opened form New
            Counter offer form perform the following steps:
                o Change Current claimant offer details and re-calculate total values by
                    pressing Calculate button if needed on Current claimant offer and
                    defendant response tab and press Continue button;


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Note: The total values and loss amounts can be also calculated when Continue button is
clicked.
              o Submit offer details and calculate agreement amount by clicking
                 Calculate button on Claimant and defendant responses to replies
                 tab;
              o Press Send button on Claimant’s and Defendant’s representatives
                 tab.
Note: The offer values can be calculated also when Send button is clicked.

          Or click the No new Counter offer button and in newly opened form
           Agreement decision set particular decision on Claimant and defendant
           responses to replies tab and click Send button.


5.9 Create Court Proceeding Pack request
This function is available only in case agreement on Counter offer was not reached.
In order to submit Court Proceeding pack request user should:
     Open a claim in the application status Court Proceedings Pack request;
     Change claimant’s representative details if needed on Claimant’s representative
       and Defendant’s representative tab and press Continue button;
     Submit disputed disbursement in case at least one disbursement was not agreed and
       not fully paid;
     Fill-in data for Court Proceeding pack form and press Send button.

The notification on request is send and users are able to download the Court Proceeding
pack using the link to printable documents. If users click the Continue button or in 5
minutes after they got the notification page and claim will be send to compensator for
further processing.

The system guides you while you fill in the form displaying and hiding the required/not
required fields. Data should be submitted on the tab required and the next tab is available
after pressing the Continue button.
After the user clicks the Continue button a new tab is available for data input, while other
tabs are accessible in read-only mode.
When the user clicks the Back button on a previously submitted tab only that tab is
available for edit, while all others tabs are shown in read-only mode.




5.10 Fraudulent claims rejection
This function is available after Compensator state a claim as fraudulent one And send it to
Claimant Representative for fraud description review.
Claimant Representatives can review a claim if they open a claim in the application status
Fraud stated and press Continue to finish the claim process.
Finally message “The process has ended successfully” should be shown:




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5.11 Extend Time
This function is available during Stage 2 Settlement pack and Counter Offer on New
Counter Offer decision and New Counter Offer form screens.
In order to extend time user should:
     Open a claim in application status New Counter Offer decision or New Counter
        Offer form;
     Press Extend Time button;
     Set reason for extension (1) and new timeout date which should be later than
        current timeout date (2);
     Press New Timeout button (3);

    Note: If at this stage the users decide not to allocate to another branch then they
    should leave this form by clicking the Back button.




    Users get notifications about timeout extension.




5.12 Printable documents

5.12.1       CNF/DCNF
At first the CNF/DCNF function is available only for users with Claimant Representative
profile.
After submitting liability / funding information user with Claimant Representative profile
is able to download the CNF and the Defendant only CNF using the proper link to printable
documents within 5 minutes:


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User can open or download documents:




DCNF is available only once during the process - after Claimant Representative sent claim
request to Compensator. In other cases users always see DCNF in not available mode:




5.12.2       Insurer response on CNF
This document is available only for users with for users with Claimant Representative
profile only after Compensator send CNF with insurer response. Claimant Representative can
open this document whenever it’s necessary by clicking Printable documents link in the top
of the claim.



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5.12.3       Interim Settlement pack
At first this function is available only after user with Claimant Representative profile
pressed button Interim payment needed on screen Interim payment necessity:
User gets the notification on request and is able to download the ISPF using the link to
printable documents within 5 minutes:




After users with Comp Branch Claim Handler, Comp Claim Handler profile sent response
on Interim Settlement Pack to Claimant Representative then document with response inside
will take place of previous one which includes only request part. All users can open or
download this document.



5.12.4       Stage 2 Settlement pack
At first this function is available only after user with Claimant Representative profile
created Stage 2 Settlement pack. Users can open or download documents.
User is able to download the S2SPF using the link to printable documents within 5 minutes:




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After users under Comp Branch Claim Handler, Comp Claim sent response on Stage 2
Settlement Pack to Claimant Representative then document with response inside will take
place of previous one which includes only request part and the same will be done in case of
Counter offers.



5.12.5       Court proceedings pack
At first this function is available only if agreement on counter offer was not reached between
Claimant Representative and Compensator.
User gets the notification on request and is able to download the Court proceedings pack
using the link to printable documents within 5 minutes:




After users under Comp Branch Claim Handler, Comp Claim sent response on Court
proceedings pack to Claimant Representative then document with response inside will take
place of previous one which includes only request part.




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