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        SYSTEM DEVELOPMENT PERSONAL SERVICES
                  CONTRACT # 102861



                                           BY AND BETWEEN


                                 THE STATE OF OREGON,
                          ACTING BY AND THROUGH ITS
       DEPARTMENTOF HUMAN SERVICES, OFFICE OF
     INFORMATION SERVICES, ON BEHALF OF HEALTH
                              SERVICES/PUBLIC HEALTH,


                                                        AND


CSG PROFESSIONAL SERVICES, INC
      See statement of work on next page.

      III. STATEMENT OF WORK.

      3.1 Statement of Work-Task 2. In accordance with the Statement of Work, Contractor shall
perform the Work described in this Task related to the development of the System.

      3.2 Statement of Work-Tasks 1, 3, 4 & 5. At Agency's request, Contractor shall perform the
Services requested pursuant to the Work Order process set forth in Section 3.3 for Tasks 1,3 & 5 and
the Change Request process set forth in Article VII for Task 4. All Work shall be performed in
accordance with the terms and conditions of this Contract including the applicable Work Order or
Change Request.

      3.3 Work Order Process-Tasks 1, 3, 5.

       (a) Work Order Required Tasks 1,3 & 5. Contractor shall provide any requested Services
under this Contract only after it receives a Work Order from Agency . Contractor shall not perform
Services under a Work Order until the Work Order is fully executed and approved in accordance with
applicable laws, rules and regulations. Contractor agrees to provide the Deliverables under a Work
Order pursuant to the applicable Work Order and the terms and conditions contained in this Contract,
which shall be deemed incorporated by reference into each Work Order

       (b) Form of Work Order. If Agency requires Contractor's Services, Agency must issue a Work
Order in substantially the form attached hereto as Exhibit B. A Work Order shall set forth the specific
Phase Activity and Deliverables Contractor will provide as part of the Statement of Work under the
Work Order. To be binding on Agency, a Work Order for Services must include, at a minimum, a
description of Agency's business need, the Services requested and the minimum Deliverables for any
phase of Services required as set forth in the attached Work Order at Exhibit B for the applicable
Phase Activity.

      (c) No Other Work Order Terms or Conditions. The parties agree that no other form of Work
Order will be binding on Agency unless that particular Work Order has been approved by the Oregon
Department of Justice and that no term or condition in an executed Work Order shall modify or
amend this Contract.

       (d) Work Order Duration. Any Work Order that is effective on or after the date of Contract
expiration or termination shall not be effective for more than one hundred eighty (180) days after that
date. No Work Order shall be issued before the Contract Effective Date or after Contract expiration
or termination.
3.4 Amendment to a Work Order.
       (a) Amendment Request. Either party may request an amendment to a Work Order by
submitting a written request to the other party's Authorized Representative under the Work Order.
The party receiving the written request for amendment may reject the request.


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      Contract 102861
                  2
Contract 102861
                                              EXHIBIT A

                                          TWIST SYSTEM
                                         Statement of Work

Acknowledged and Agreed by the Parties:

The Contractor shall provide the services of a team of professional developers who are highly skilled
in designing, coding and testing using PowerBuilder 6.5 and Sybase ASE 11.9.2 in order to complete
the functionality of The WIC Information System Tracker (TWIST) system (also referred to as
“System”) which is required for pilot and rollout in Local WIC Agencies around the State of Oregon.
Agency will provide additional team members with skills in this same software. Contractor and
Agency will develop and maintain a team-oriented working relationship with all Project team
members. This includes but is not limited to:
            Sharing technical and business information and considerations necessary for the
              decision making process;
            Updating and coaching team members;
            Mentoring Agency team members with respect to skill needed to perform the scope of
              work.

Agency will provide all hardware and existing software for the Project. Agency will have responsibility
for network connectivity.

The tasks shall be performed using established Agency/OIS development, maintenance and
acceptance criteria methodologies set forth in Agency’s Information Systems Standards and
Procedures Manual. Written documentation shall be updated and stored in established Agency/OIS
libraries using existing Agency/OIS documentation standards set forth in Agency’s Information
Systems Standards and Procedures Manual. In addition to PowerBuilder 6.5 and Sybase ASE
11.9.2, other software tools to be used include Graphics Server 6.0, DBArtisan 6.0.1, PVCS Tracker
6.6.01 and PVCS Professional 3.6.10 (or upgraded versions of this software as may be purchased by
Agency).

Unless ongoing, each task will be completed within the designated time frame and approved by the
Agency Project Manager or delegate. No task will be deemed complete until written confirmation of
satisfactory performance under this contract is received from the Agency’s Project Manager or
delegate.

TWIST consists of 12 functional business areas:
     Appointment Scheduler
     Participant Intake
     Risk and Diet Assessment
     Nutrition Education
     Food Package Definition
     Food Instrument Production
     Vendor Management
     Financial Management & Control
     Operations & Management
     Security & System Administration
     End of Day
     Laptop Load and Unload
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Contract 102861
Each of these areas consists of a combination of functions which must be completed for pilot and
rollout in local WIC clinics that serve the clients directly, and other functions which are required for a
fully functioning TWIST system, but are not absolutely critical for pilot and rollout. This project will be
completing the development of the functions required for pilot and rollout in local WIC clinics.

All of these functional areas have been partially developed. The work remaining to complete each
functional area consists of correcting existing defects, developing incomplete and missing functions,
and making changes required to correct functions which were not developed in accordance with
requirements specifications. Exhibit YYY contains a list of functions, changes and known defects to
be corrected, which have been identified as required for pilot and rollout. Agency reserves the right to
remove items from this list. Completion of the functions which are not critical for pilot and
rollout is not within the scope of this contract.

Contractor and Agency will use existing written requirements and design documentation as the basis
for the intended finished System. Agency shall provide to Contractor this documentation, which
consists of the Detailed Functional Design Document (DFDD), any supporting written documentation
which clarifies and expands upon certain sections of the DFDD, approved Change Requests, and
other documents which clarify and support the business requirements and functional design. Agency
shall provide to Contractor the results of the Fit/Gap Assessment that was performed to determine the
extent of the work to be completed. Agency will provide to Contractor lists of functions and reports for
which development has not been started. Agency shall provide to Contractor copies of all open
Incident Reports (reports of defects found during testing).


Task 1: Creation and Completion of Work Packages
Using the list of work in Exhibit YYY, Contractor shall consult with Agency Project Manager and
project staff, as identified by Agency Project Manager, to combine reasonable numbers of defects,
incomplete and missing functions and change requests into logical packages of work which can be
completed by a team of Agency and Contractor developers in a 3 to 6 week period. Contractor shall
provide written recommendations including, but not limited to, the content of each work package,
estimated time required, resource requirements including the use of Contractor developers and
Agency personnel , a cost proposal based on the hourly rate of Contractor’s developers as contained
in Exhibit C, and optimal sequencing of the work packages. Agency Project Manager may accept or
reject any or all recommendations at their discretion. Agency Project Manager or delegate will
request that work is to be performed on completion of specific work packages. Prior to beginning
work on any work package Contractor and Agency shall enter into a Work Order as described in the
Contract

Deliverable 1:
Contractor will provide written recommendations on work packages as defined in Task 1. Upon
request and approval by the Agency Project Manager and execution of a Work Order, Contractor will
complete the work in each approved work package, including correction of defects, adding missing
and incomplete functionality and developing the required changes. Contractor will do unit testing and
work with the Agency Defect Manager to correct defects so the work can be sent to User Acceptance
Testing (UAT). Contractor will correct defects found in UAT and resubmit the code for additional
testing until Agency provides written acceptance of the code.

Deliverable 1 Due Date: As specified in the Work Order for each work package.

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Contract 102861
Not-to-exceed Dollars: As specified in the approved Work Order for each work package, with the
total cost of all work packages not to exceed $734,800.

Task 2: Workflow Coordination and Status Reporting
Contractor shall provide a Technical Project Manager who shall be responsible for managing the
team of developers. This work includes, but is not limited to workflow coordination services, status
reporting, and creation and maintenance of a development project workplan. Workflow coordination
includes but is not limited to, coordinating, prioritizing, assigning, and tracking work packages among
and within the programming teams to maximize developer resources and optimize the development
schedule. This also involves coordination with Agency Defect Manager so that development results
and test results are quickly and efficiently analyzed and problems resolved.

Deliverable 2:
Contractor shall provide services consistent with the work described in Task 2. Contractor shall
provide a written report on the status of the work packages on a regular basis as determined by the
Agency Project Manager, but no less frequently than twice per month. For each work package, these
reports shall include, but not be limited to, percent of work complete, issues to be resolved with
suggested resolution, and forecasted date when the work package will be ready for UAT. Agency
Project Manager or delegate shall review and approve the written reports. Contractor shall create a
development project workplan in Microsoft Project and shall provide the Agency Project Manager with
updates to the workplan as determined by the Agency Project Manager, but no less frequently than
twice per month.

Deliverable 2 Due date: Task 2 shall continue for the full term of the contract.
Not-to-exceed Dollars: $172,800

Task 3: Correction of Currently Unidentified Pre-Existing Defects
It is anticipated that, as existing identified defects in the code are corrected, new defects will be
identified which were either masked by the existing defects, or are in sections of the code which
cannot currently be tested because existing defects prevent testers access to that code. These
defects pre-exist in the System and do not include new defects which may be created by the team
working on this project.
As these new pre-existing defects are identified, Agency Project Manager or delegate shall request
Contractor to provide estimates to correct such defects. Contractor shall provide written estimates,
including but not limited to, estimated time required to correct the defect, resource requirements
including the mix of Agency and Contractor developers, a cost proposal based on the hourly rate of
Contractor’s developers as contained in Exhibit C, and suggested sequencing of the work to minimize
any negative impact on the project schedule. Correction of such defects may be scheduled into
separate work packages or be fit into an existing work package, as appropriate.
Agency Project Manager may accept or reject any or all estimates at their discretion. Agency Project
Manager or delegate shall request that work is to be performed on correction of specific defects.

Deliverable 3:
Contractor shall provide written estimates to correct newly identified pre-existing defects as defined in
Task 3. Upon request and approval by the Agency Project Manager, Contractor shall complete the
work required to correct the defects. Contractor shall do unit testing and work with the Agency Defect
Manager to correct defects so the work can be sent to User Acceptance Testing (UAT). Contractor
shall correct defects found in UAT and resubmit the code for additional testing until Agency provides
written acceptance of the code.

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Contract 102861
Deliverable 3 Due Date: As specified in the approved request for each estimate.
Not-to-exceed Dollars: As specified in the approved request for each estimate, with the total cost of
all approved estimates not to exceed $100,760.

Task 4: Completion of Change Requests
It is anticipated that from time to time in this project, there shall be a requirement to add an
enhancement, or to change a function which already exists in the System. The causes of such
enhancements and changes include, but are not limited to, new or revised Federal regulations or
policies, new or revised State regulations or policies, identification of significant efficiencies, and
identification of processes which would have significant negative impact on local or State WIC service
provision.
In these situations, Agency shall provide Contractor with a written Change Request that describes in
detail the business requirements of the desired change. Contractor shall perform detailed analysis
and design and shall provide Agency with a written estimate of the time and cost to develop and
implement the Change Request, including but not limited to, estimated time required to complete the
change, resource requirements including the mix of Agency and Contractor developers, a cost
proposal based on the hourly rate of Contractor’s developers as contained in Exhibit C and suggested
sequencing of the work to minimize any negative impact on the project schedule. Completion of such
changes may be scheduled into separate work packages or be fit into an existing work package, as
appropriate.
Agency Project Manager may accept or reject any or all estimates at their discretion. Agency Project
Manager or delegate shall request that work is to be performed on development of specific Change
Requests.

Deliverable 4:
Contractor shall provide written estimates to develop and implement the Change Requests. Upon
request and approval by the Agency Project Manager, Contractor shall complete the work required to
complete the change. Contractor shall do unit testing and work with Agency Defect Manager to
correct defects created by the change so the work can be sent to User Acceptance Testing (UAT).
Contractor shall correct defects found in UAT and resubmit the code for additional testing until
Agency provides written acceptance of the code.

Deliverable 4 Due Date: As specified in the approved request for each change.
Not-to-exceed Dollars: As specified in the approved request for each change, with the total cost of
all approved change requests not to exceed $100,000.

Task 5: Support During Pilot and Rollout
After Preliminary Acceptance of the of the Pre-Pilot development work described in Tasks 1, 3 and 4,
the System will be installed and implemented in 2 local WIC agencies for piloting the System for
approximately 3 months. After successful completion of this Pilot phase, the System will be rolled out
by installing and implementing the System to the remainder of the WIC agencies around the State.
This Rollout phase is anticipated to take approximately 22 weeks. During these phases, upon
request by Agency Project Manager or delegate, Contractor shall provide support services for the
System including, but not limited to, correction of defects found during these phases, troubleshooting
and problem resolution for the operation of the System, performance tuning of the System to realize
the most cost effective response time given any network constraints, consultation on effective and
efficient methodology for new releases, and on-going training and technical assistance of the Agency
staff for support and maintenance of the System,.
Contractor shall provide written estimates, including but not limited to, estimated time required to
perform requested services, resource requirements including the use of Contractor and Agency
                                                   6
Contract 102861
personnel, and a cost proposal based on the hourly rate of Contractor’s developers as contained in
Exhibit C.
Agency Project Manager may accept or reject any or all estimates at their discretion. Agency Project
Manager or delegate shall request that work is to be performed on specified services.

Deliverable 5:
Contractor shall provide support services for the System during the Pilot and Rollout phases, as
described in Task 5. Upon request and approval by the Agency Project Manager, Contractor shall
complete the work required to perform specified services. When correcting defects, Contractor shall
perform unit testing and work with the Agency Defect Manager to correct defects so the work can be
sent to User Acceptance Testing (UAT). Contractor shall correct defects found in UAT and resubmit
the code for additional testing until Agency provides written acceptance of the code.

Deliverable 5 Due Date: As specified in the approved request.
Not-to-exceed Dollars: As specified in the approved request, but overall not to exceed $132,000.

Total Contract Not-to-Exceed Dollars: $1,240,360
TERM of Contract: Execution date through December 31, 2003




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Contract 102861

				
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