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									Key Performance Indicators: A Primer

     A presentation to aid Strategic Planning

        Office of Institutional Research and Planning
                         March 12, 2010
   Key Performance Indicator
       is a measure used to define and evaluate how successful an
        organization is. Typically is expressed in terms of making
        progress towards its long-term organizational goals.

   Baseline
       Where we are now

   Targets
       Where we will be
   Quantitative measures of performance

   Used for reporting purposes (internal and external)

   Work best within context a (comparison group or
    longitudinal trends)

   Usually made up of smaller components
   Tell you “what” but not “why”

   Not used for decision making without detailed analysis

   Have limitations but valuable for measuring

   Must have validity (a true measure) and reliability
    (measured the same way over time/across components)
    Example: Unemployment Rate
   Expressed as a %
   Accepted as a “report” on status of economy
   Longitudinal (trend over time)
   Comparisons can be made (states, counties)
   Made up of smaller components (regional, industry)
   It’s difficult to know WHAT to do about it from this one
   Has understood limitations (underemployed are left out,
    chronic unemployed are left out, seasonal employment etc)
   Despite limitations we still know it works (as it rises we see
    people losing jobs, foreclosures go up, our enrollments go up
    etc…it has face validity)
   Measured the same ever time (Reliability)
   Measured the same by all reporting agencies
       Examples of Indicators

   Term to Term Persistence
   Course Success rates
   Financial spending to date compared to last year
   Overall Student Satisfaction
   Carbon Footprint
   Institutional Effectiveness Rubric from WASC
   Measurement of Core Competencies at Institutional
    Level using eLumen data
           Other Aspects of KPI
   Measure the success of the strategy not just the
    implementation of the strategy (Success vs.
   Can be measured
   Measurement is feasible and cost/effort
   College level
   Goal: Live a vital and healthy lifestyle

   Strategies: weight management, mental wellness,

   KPI: Pounds on scale, BMI index, hours
    meditating, hours recreating,
                  Example #2
   Staff Development Goal

   Strategies: Increase time faculty and staff have to
    engage in staff development activities

   KPI: Number of flex days per semester
                  Example #3
   Diversity and Pluralism

   Strategy: Fair and equitable hiring practices

   KPI: Mandatory training for Hiring committees
    (yes, no , in progress)
   Diversity of faculty/staff mirrors that of student
    Program Review and Strategic Plan
   Teaching and Learning Goal

   Strategy: Increase Student Success in Basic Skills

   KPI: ARCC Basic Skills Completion Rates
Program Review and Strategic Plan
   Program Level Goal: Improve student success
    rates in Basic Skills Course ____.
   Program Level Strategies:
     Supplemental Instruction pilot,
     Text book Survey
     Request Institutional Research on Repeaters
     Design intervention for at risk students

   KPI: Student Success Rates in course____.

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