SAMPLE DEBT COLLECTION PROCESS
SCORE DEBT MANAGEMENT
• The process map below is a sample only so that potential clients have some concept of the way
in which we pursue debtors. The actual process does differ from this example.
• All actions comply with ACCC & ASIC guidelines, the Privacy Act and Trade Practices Act.
• Clients selecting RL facility – process commences with Reminder letter.
LEFT ADDRESS OR PAID
DEBTOR DEBTOR TELEPHONE DEMAND
NOT FOUND DISPUTED ACCOUNT
DETAILS TO CLIENT
FILE to HOLD
EXTERNAL TRACE TELEPHONE DEMAND
(IF CLIENT APPROVAL) CLIENT ADVICE
FILE RESUME RESUME FILE
CLOSURE ACTION PAYMENT CHECK ACTION CLOSURE
LEGAL ACTION PAID
DEFENCE FILED ISSUE LEGAL ACTION SERVED – NO DEFENCE
PRE HEARING & HEARING COURT CASE VICTORY JUDGMENT IF NOT PAID
COURT CASE LOST PAID ENFORCEMENT PROCESS