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Elizabeth C

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					                                        Elizabeth C. Fridh
                          2627 N. Kimball Ave. Apt. 3B • Chicago, IL 60647
                                (414) 403-2384 • http://bethfridh.com
                                       bethfridh@gmail.com
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EDUCATION
DePaul University – Chicago, Illinois
Masters degree in New Media Studies
In progress (expected graduation date: June 2011)

Marquette University - Milwaukee, Wisconsin
Bachelor of Arts degree in English; Minor: Communication Studies
Graduated May 2002; Cumulative G.P.A.: 3.6

St. Clare’s University - Oxford, England, Spring 2001

SKILLS
Proficient in Microsoft Office applications, web usage, and social media; working knowledge of Adobe Illustrator,
Photoshop, InDesign, Dreamweaver and Flash. Highly skilled in written and verbal communication. Extremely
detail-oriented and committed to high-quality work, a quick learner, and easily trainable in all areas.

EXPERIENCE
Estée Lauder / Aveda Corporation – Chicago, IL
Education Coordinator, 10/2006 – present
     Responsible for all in-salon classes taught by freelance trainers, including scheduling, confirming dates,
        travel arrangements, providing needed materials and processing payments.
     Produced marketing collateral and advertising pieces for various events and sales initiatives.
     Created forms and procedures for in-salon classes that were adopted on a nationwide basis.
     Responsible for all weekly on-site advanced education classes, including overseeing set-up and tear down
        of classrooms, maintaining updated logistics, supporting trainers and assisting with any needs, maintaining
        class schedule and facilitating special events.
     Worked with New Business manager and territory directors to track possible business leads and identify
        areas with remaining business potential.
     Handled interviewing/hiring/dismissal of Logistics Team employees.

Salon Systems / Aveda Institute Chicago - Chicago, IL
Logistics Coordinator, 7/2004 – 10/2006
     Responsible for all weekly advanced education classes, including overseeing set-up and tear down of
         classrooms, supporting trainers and assisting with any needs, maintaining class schedule and facilitating
         special events.
     Managed inventorying of storage areas and replacing any missing items.
     Maintained logistics manuals on current class information, including curriculum content, trainer needs,
         class set-up needs and workshop room diagrams.
     Handled all enrollments and mailings for Coach Program and created new biannual newsletter for the
         program.
     Handled interviewing/hiring/dismissal of Logistics Team employees.

Weis Morris DaySpa - Rockford, IL, 4/2003 - 6/2004
Spa Coordinator, 4/2003 - 6/2004
     Scheduled, planned, confirmed and followed up on all spa packages and wedding packages.
     Reviewed work of other spa coordinator to ensure accuracy of scheduling and communication.
     Handled all questions pertaining to spa/wedding package prices, contents, scheduling and availability.
       Found creative solutions to scheduling errors, conflicts and guest complaints.
     Welcomed guests to Spa, monitored inventory and displays, gave tours and processed transactions.
     Wrote, proofread and mailed correspondence responding to guest queries or complaints.
     Scheduled appointments, confirmed appointments, performed follow-up surveys and answered questions.
For writing and design samples, please visit http://bethfridh.com

				
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