Ibm Data Centre Proposal

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Ibm Data Centre Proposal document sample

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							     REQUEST FOR PROPOSAL FOR DATA CENTRE CO-LOCATION AND NETWORK CONNECTIVITY SOLUTION
                          Pre-Bid Meeting Held On : May 18, 2010, 15:30 Hrs

S.      Section       Clause Details as per RfP          Vendor Query        Proposed CGTMSE Response
N                      No         Description
 1   Present Setup   2.2.1   The servers are Could CGTMSE provide Glodyne Technoserve,
                             under AMC with details of the existing 53/2476, Radheshyam,
                             third party vendor.    vendor?                 Gandhi nagar,
                                                                            Bandra(E),
                                                                            Mumbai – 400051
2    Present Setup   2.2.1   Physical Migration Provide Scope of Work Trust’s          Internet    application
                             of Trust's Internet of Bidder and Exact server is currently at Vashi. The
                             Application Server     Location   of   Trust's servers will be handed over to
                                                    Internet    Application the successful bidder and the
                                                    Server                  bidder is required to provide
                                                                            public and private IPs, provide
                                                                            location space, terminate the
                                                                            servers on LAN and make the
                                                                            servers available on Internet as
                                                                            well as from CGTMSE location
                                                                            over VPN/P2P link. Application
                                                                            configuration will be taken care
                                                                            by CGTMSE.
3    Present Setup   2.2.1   Installation     and Provide Scope of Work Trust’s        Internet    application
                             Configuration       of of Bidder               server is currently at Vashi. The
                             Intranet & Internet                            servers will be handed over to
                             Servers at New                                 the successful bidder and the
                             Location                                       bidder is required to provide
                                                                            public and private IPs, provide
                                                                            location space, terminate the
                                                                            servers on LAN and make the
                                                                            servers available on Internet as
S.      Section       Clause Details as per RfP                Vendor Query           Proposed CGTMSE Response
N                      No       Description
                                                                                      well as from CGTMSE location
                                                                                      over VPN/P2P link. Application
                                                                                      configuration will be taken care
                                                                                      by CGTMSE.
 4   Present Setup   2.3       Co-locate             the   Provide   the    Make,     IBM X 342 series server - Intel
                               existing         internet   Model & Configuration of   Xeon 3.2 GHz Dual Core
                               application server at       Server                     Processor, 4 GB RAM, 210 GB
                               a Data Centre                                          HDD
 5   Present Setup   2.3       Co-locate             the   Provide   the    Make,     IBM X 342 series server - Intel
                               existing         internal   Model & Configuration of   Xeon 3.2 GHz Dual Core
                               application server at       Server                     Processor, 4 GB RAM, 210 GB
                               a Data Centre.                                         HDD
 6   Present Setup   2.3       Create a Disaster           Provide preference for     Vendor to propose DR location
                               Recovery location in        DR Site. Can we provide    in a different seismic zone
                               near future by co-          one    of   site   from
                               locating its servers        Hyderabad /Bangalore
                               at       a      location    /Chennai as a DR Site
                               suitable      for     the
                               same.
 7   Present Setup   2.3       Internet connectivity Is this providing Internet     Provision of Internet connectivity
                               for its location.     connectivity to DC & DR        at    CGTMSE’s        office   for
                                                     Site                           browsing.
 8   Scope of work   2.4.1.1   Public access of the One or both the server          Two servers hosted at DC as
                               server over Internet. will connect to the            well as two servers hosted at
                                                     internet.                      DR are to be provided with
                                                                                    public access.
 9   Scope of work   2.4.1.1   Anti-spam services Provide the no.                of Service to be provided for
                               for          mailing mailbox per domain              around 30 users currently and
                               server(for 5 domain                                  may increase up-to 100 during
                               names)                                               the tenure of the contract.
S.      Section       Clause Details as per RfP          Vendor Query            Proposed CGTMSE Response
N                      No         Description
10   Scope of work   2.4.1.2 Secondary passive       As             secondary    Vendor to provide wired primary
                             connectivity            connectivity would be       link initially 4Mbps scalable up-
                             between DC and          provided from alternate     to 16 Mbps during the term of
                             CGTMSE location         Service Provider, please    the contract.
                             with     4     Mbps     note that provisioning      Vendor           to        provide
                             bandwidth               16MB ready services for     wired/wireless      passive    link
                             (expected          to   backup would impact         initially 4Mbps scalable up-to
                             increase to 16 Mbps     financials adversely from   8Mbps during the term of the
                             during the tenure of    a             commercial    quarter.
                             the contract without    perspective
                             upgradation of last
                             mile).
11   Scope of work   2.4.1.3 To provide network      Will you be open to No change.
                             hardware          for   Fortinet routers as well?
                             handling         and
                             maintaining      the
                             above
                             links. The router
                             should      be     of
                             Cisco/Juniper make
                             with     appropriate
                             interfaces and IOS.
S.       Section    Clause Details as per RfP           Vendor Query        Proposed CGTMSE Response
N                    No        Description
12   Minimum       2.6     The           service    Request you to guide us No change.
     Eligibility           provider       should    on how stringent is
     criteria              have             been    CGTMSE         on   the
                           operating Tier III       following points
                           Commercial        Data
                           Centers      for     a
                           minimum period of
                           5 (Five) years in
                           India.
13   Minimum       2.6     The           service    Request you to guide us No change.
     Eligibility           provider       should    on how stringent is
     criteria              have Tier III data       CGTMSE         on   the
                           centre presence in       following points
                           atleast two cities in
                           India. [Details to be
                           enclosed]
14   Minimum       2.6     The           service    Request you to guide us No change.
     Eligibility           provider       should    on how stringent is
     criteria              have experience in       CGTMSE         on   the
                           servicing atleast 5      following points
                           customers for more
                           than     3       years
                           through its data
                           centres.
S.       Section    Clause Details as per RfP           Vendor Query        Proposed CGTMSE Response
N                    No         Description
15   Minimum       2.6     There should be at       Request you to guide us No change.
     Eligibility           least 2 credentials      on how stringent is
     criteria              of     data     centre   CGTMSE         on   the
                           customers at any of      following points
                           the            service
                           providers sites in
                           India with annual
                           revenue of atleast
                           Rs. 50 Lakhs
16   Minimum       2.6     The            service   Request that number of Change : May be read as point
     Eligibility           provider       should    PoPs be revised to 100. of presence in at-least 100
     criteria              have      a     strong   Network availability is a locations across India.
                           domestic      network    function   of   network
                           with      point     of   design and cannot solely
                           presence in at-least     be judged by the
                           300         locations    number of POPs
                           across India. The
                           service      provider
                           should           have
                           network handshake
                           with at least 3 Tier-1
                           Telecom providers
                           in India.
S.       Section    Clause Details as per RfP           Vendor Query        Proposed CGTMSE Response
N                    No         Description
17   Minimum       2.6     Power to the racks       Can this Clause be No Change.
     Eligibility           should be available      relaxed to N+1 instead?
     criteria              from two different
                           UPS sources. The
                           data centre should
                           have            UPS
                           redundancy of 2
                           (N+1)
18   Delivery      3.7.1   The Bidder should        Request you to kindly Change : May be read as within
     Schedule              make available the       consider       standard 30 days from the date of
                           required       server    industry        delivery acceptance of the order.
                           space, power, air        parameters of 4-5 weeks
                           conditioning,
                           security and other
                           infrastructure     for
                           Hosting      services
                           within 7 days from
                           the      date       of
                           acceptance of the
                           order.
19   Delivery      3.7.2   The bidder should        Request you to kindly Change : May be read as 45
     Schedule              make              the    consider       standard days    from    the   date of
                           connectivity             industry        delivery acceptance of order.
                           services available       parameters of 4-5 weeks
                           within 15 days from
                           the      date       of
                           acceptance of the
                           order.
S.      Section      Clause Details as per RfP              Vendor Query           Proposed CGTMSE Response
N                     No         Description
20   Delivery       3.7.6   The vendor shall            Provide the exisitng       The network room for CGTMSE
     Schedule               integrate        the        LAN/WAN/Security           is located at
                            network connectivity        Infrastructure details &   3rd floor,
                            with the existing           location                   MSME Development Centre,
                            LAN/ WAN/ Security                                     C-11, G Block,
                            infrastructure.                                        Bandra Kurla Complex, Mumbai
                                                                                   – 400051
                                                                                   The vendor is required to
                                                                                   terminate the network links on
                                                                                   the router (to be provided by the
                                                                                   vendor).
21   Technical      3.13.3.   Technical                                            Commercial bid will not be
     evaluation     5         evaluation would be                                  through reverse auction. Hence
                              carried out and all                                  vendor to submit Minimum
                              bidders who qualify                                  eligibility criteria, Technical bid
                              the          technical                               and Commercial bid.
                              evaluation will be
                              short    listed     for
                              commercial bidding
                              through        reverse
                              auction.
22   General        4.4       Payment             for   How will payments for Payments for disputed services
     Terms      and           subsequent                subsequent quarters be will be kept on hold and other
     conditions               quarters will be          handled in the event of payments will be released.
                              made only after           dispute scenarios for
                              payment of previous       previous       quarters?
                              quarters.                 Request CGTMSE to
                                                        please clarify
S.      Section      Clause Details as per RfP           Vendor Query        Proposed CGTMSE Response
N                     No         Description
23   General        4.40    The Bidder [Service      Kindly    specify   what Bidder is expected to resolve
     Terms      and         Provider] is obliged     support is expected      the problems and maintain
     conditions             to give sufficient                                uptime SLAs.
                            support            to
                            CGTMSE’s
                            locations/offices in
                            the event of non-
                            availability       of
                            connectivity.
24   General        4.41    The     Bidder    will   Access clearance will be No change.
     Terms      and         allow      AMC/other     subject      to    Bharti
     conditions             vendors 24 X 7           Security policy norms
                            access       to  the
                            servers hosted at
                            their location for
                            maintenance/repair
                            etc. Visits of the
                            technicians        to
                            access the server
                            will be intimated by
                            the Trust to the
                            vendor.
S.      Section       Clause Details as per RfP         Vendor Query            Proposed CGTMSE Response
N                      No        Description
25   General        4.46.2. No conflict between   Bharti may withdraw           Any dispute to be settled
     Terms      and 5        the    Bidder   and  services if commercial        amicably  without affecting
     conditions              CGTMSE will cause    disputes fail to be           services.
                             cessation         of resolved      within      a
                             services. Only by    stipulated timeline or if
                             mutual consent the   continuation of services
                             services will be     to CGTMSE conflicts
                             withdrawn.           with     its    governing
                                                  principles stipulated by
                                                  Telecom        Regulators
                                                  (DoT,TRAI etc) or the
                                                  laws         of        the
                                                  land.However,
                                                  communication            of
                                                  withdrawal of services
                                                  would be made to
                                                  CGTMSE              before
                                                  services are terminated
                                                  for any such reason
26   SLA            5.1.6    The         VPN/P2P Request that CGTMSE            No change
                             connectivity         consider relaxing this
                             availability should clause to 99.5%
                             be atleast 99.95%
27   Annexure I – 12         The service provide Request that CGTMSE            Change : May be read as Tier III
     Minimum                 should have Tier III consider relaxing this        data centre within a radius of
     Eligibility             data     centre   at clause. Would CGTMSE          250 KM from Mumbai.
     criteria.               Mumbai (including consider Tier III facilities
                             Navi Mumbai)         near Mumbai?
S.      Section      Clause Details as per RfP          Vendor Query            Proposed CGTMSE Response
N                     No        Description
28   Annexure –II  2        Additional       4U    Provide the tentative During the             tenure    of   the
     Technical Bid          contiguous    space    time when it will be contract.
                            provided by the        required
                            vendor as and when
                            required
29   Annexure II – 4        Internet       Data    Is CGTMSE looking at a       No change.
     Technical Bid          Transfer charges for   transfer based model for
                            300 GB per server      Internet?     Can     the
                            per year               respondents provide an
                                                   alternate model?
30   Annexure –II    4 & 17   Sr. No. 4 300 GB     Both the Sr. No. 4 & 17      For Sr. No. 4, data transfer is for
     Technical Bid            of internet data     different type of plan for   the servers hosted at DC & DR.
                              transfer per server  Internet     connectivity.   For Sr. No. 17, the bandwidth
                              per            year  Please update which          required is clean internet
                               Sr. No. 17 1Mbps    one is required              connectivity to CGTMSE office
                              Clean     bandwidth
                              provided
31   Annexure –II    5        500 GB of data Online           Backup    is Vendors are required to backup
     Technical Bid            backup           per required or not         the data of CGTMSE servers as
                              server per month                             per schedule provided by
                                                                           CGTMSE.
32   Annexure –II    16       Connectivity (DC – Provide the RPO & RTO RPO is not more than 30
     Technical Bid            DR)                to size the bandwidth for Minutes and RTO is not more
                                                 DC & DR Connectivity      than 60 minutes. Vendor to size
                                                                           the bandwidth accordingly. Also
                                                                           vendor is required to transfer
                                                                           archive logs and apply the same
                                                                           at DR location.
S.      Section      Clause Details as per RfP      Vendor Query       Proposed CGTMSE Response
N                     No        Description
33   Annexure – V   D       Network Hardware Provide the network Vendor to provide router and
     Commercial             rental             hardware detail         other necessary hardware under
     Bid                                                               complete managed services for
                                                                       connectivity between CGTMSE
                                                                       & DC. Internet link to be
                                                                       terminated on the same router.
                                                                       Hence vendor to size the router
                                                                       accordingly.
34   Annexure – V   D       Router             Provide the router make Vendor to provide router and
     Commercial             management         & model                 other necessary hardware under
     Bid                    charges                                    complete managed services for
                                                                       connectivity between CGTMSE
                                                                       & DC. Internet link to be
                                                                       terminated on the same router.
                                                                       Hence vendor to size the router
                                                                       accordingly.

						
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