Volunteers of America
Greenwood Food Bank
PITCH: Oct 8th (v3)
TITLE of Project: Food Bank Overview Orientation
Date Created: Fall 2010
Rough sketch of Narration, voiceover script, dialogue, Narration, voiceover script, dialogue, sound effects, music, etc.
the shot. Stick sound effects, music, etc.
1. Shot of generic Picture of volunteers of America’s You have made the first step to solving hunger in your
food bank building Greenwood Food Bank outside neighbourhood. Currently 1 in 8 individual in the country
with clients wrapping around receive food assistance. Food banks distribute needed food and
building. With voice over none of this would be possible without your help. Your
contribution as a volunteer is greatly appreciated and needed.
2. Interview with Testimonial from 4 or 5 customers Interviewer:
clients. The interviewer asks the questions off What does the food bank mean to you? What do you
camera and only the clients‟ answers appreciate about the food bank? What difference is the food
are recorded. Responses are edited bank making in your life?
together to form a brief composite of (60 seconds)
clients responding to what the food
bank means to them.
3. Interview with Interview 4 or 5 volunteers. Interviewer:
volunteers Same concept as in previous scene, Why do you volunteer here? Tell us what you appreciate about
but with volunteers. being a volunteer. What have you learned from your experience
as a volunteer?
4. Inside the food How a food bank operates. Food banks are typically organized in a way to efficiently serve
bank view of the different shots of: their customers. Six common groupings for food distribution
stations for Brief (5 second) shots of food in the are:
distributing food food bank organized into their typical 1) Dairy
categories. 2) Protein, Eggs and Meat
4) Baked Goods
5) Canned or Dried Goods
6) Infant & Baby Formula
5. Show a text page TEXT Show the purpose of the The purpose of this video is to maximize your understanding of
indicating the three video and have three areas appear as how the food bank process works and the vital role you play.
areas the training text as mentioned in the voice over At the end of this video you will have a general understanding
will cover of the following:
1) Food Bank Work Flow
2) Food Safety and Handling
3) Personal Safety
6. Chart indicating Text Voice over and have the work In order to ensure the food bank experience is positive for the
5 steps of work flow steps appear in a flow chart as the volunteers and the clients, it is important that the activities of
flow steps are mentioned in the voice over the food bank work in an effective, consistent, and well-
organized manner. We call this process work flow. Work flow
can be broken into five areas:
7. ACQUIRE The first part of the work flow process is acquiring. Acquiring
Shot of food barrels unloaded from simply means to receive food donations from local food vendor
truck. With voice over text organizations or individual contributors.
8. RECEIVING The second step of the work flow process is receiving. When
Bigger Truck unloading food on dock receiving food donations, as a volunteer, you will unload the
NWH or FLL shot. With voice over food, weigh it, evaluate it and put it away.
text (15 seconds)
9. SORTING In the sorting part of the work flow, each food donation item is
Show person sorting canned goods sorted into its appropriate category based on the food bank‟s
and putting into appropriate category.process in order to make it easier to distribute.
With voice over text (15 seconds)
10. INVENTORY Once food is sorted, the food is then stored at a specific, pre-
Shot of food being inventoried determined location, which makes it easier to locate the food
With voice over text when it is time to distribute the food.
11. DISTRIBUTION The final part of the work flow process is distribution. You
Food Being pulled from inventory and will pull food from inventory and stage in food bank for
put up into the food bank and being distribution to customer. (15 seconds)
shelved. With voice over text
12 PAUSE PART I of VIDEO Trainer will interact with group. Any questions? This is what
we‟ve talked about. Overall work flow. Let‟s review.
13. Picture of someone cleaning food The second part of the video will cover safety, both 1) food and
bank. With voice over text 2) personal safety.
14. TEXT “Food Safety is Job One in a Food safety and quality is a very important concern of all food
food bank”. Have the five items flow banks. Food safety encompasses the following areas.
into text page as voice over read the 1) Cleanliness
text. 2) Food handling
15. CLEANLINESS Cleanliness consists of hand washing and wearing gloves.
Picture of someone washing their Proper hand washing is one of the most important ways to
hands and wearing gloves as they prevent illness from foods. It‟s very important you wash your
approach an area to sort produce. hands the right away to prevent the spread of germs. Wash
With voice over for text your hands with warm, soapy water for 20 seconds,.
Secondly, always wear gloves when repackaging bulk foods
like rice, beans and oats.
And last but not least, if you‟re not feeling well please stay at
home to prevent the spread of germs.
16. FOOD HANDLING When handling food, take the time to evaluate the food, tossing
Picture of unusable foods. With a any food that has the following attributes:
voice over. Severely Dented – small dents are OK if not on rim or seams.
Out of date
EVALUATING Evaluating is the process of determining the freshness of all
17. Picture of volunteers evaluation food donated foods, including
with voice over describing the food Dairy
categories in the text box Produce
Protein, Eggs and Meat
Baking Goods Products
Canned or Dry Goods
Infant Formula & Food
This is something that you will get more familiar once you‟ve
had more experience in the food bank. Refer to your food
banks food safety evaluation guideline if you have questions
regarding the safety of the food you‟re working with. When in
doubt, throw it out is the biggest rule of food banking safety.
18. Final Thought on evaluating As a final thought, something to keep in mind when thinking
Shot of foods lined up in order of about food safety is time sensitivity . Some foods expire more
expiration dates. From left to right quickly than others; produce and dairy have the shortest life
span. Canned goods have the longest life span. Whenever
you‟re handling foods, it‟s important to check the expiration
date, whether it‟s when you‟re receiving the food, sorting it or
distributing it. Never distribute out-dates baby food, each item
needs to be inspected (15 seconds)
19. RE-PACKAGING One of the important tasks of the food bank volunteers is to re-
Shot of volunteers working in the re-package bulk food donation into smaller quantities for
repackaging area. With voice over for distribution. Bulk items range from rice, oats, beans, lentils
text animal foods to diapers
20. STORAGE When storing food, it‟s important to remember to move the
Show volunteer walking into the food from evaluation into the refrigerator, freezer, or specified
refrigerator, check at temperature inventory process.
gauge, making an entry on the (15 seconds)
temperature. With voice over for text
21. VOLUNTEER SAFETY Another component to a successful volunteer experience.
Text stating „Volunteer Safety‟ Volunteer safety is important to insure a healthy and positive
Flow in below items during voice over experience for the volunteers. Volunteer safety includes the
1) Bending & Lifting following areas:
2) Stacking (15 seconds)
3) Warehouse safety (moving &
4) Emergency procedures
22. LIFTING Lift with your legs not your back. When possible setup sorting
Picture of person correctly lifting area so they are waist high to prevent excess bending & lifting.
With voice over text If it‟s too heavy don‟t pick it up work with another volunteer to
23. STACKING Stack boxes only to chest/shoulder height.
Picture of appropriately stacked items Make sure crates are firmly station on palette.
in warehouse. With voice over Think safety
24. WAREHOUSE SAFETY It is important to be aware of other volunteers while moving
Picture of volunteer safely moving pallets. Return dollies to storage location when not in use.
palettes in warehouse Remove miscellaneous items from isles. Clean up any spills
With voice over immediately. Wear closed toed shoes in the food bank.
Report any safety concerns to the lead or director
25. EMERGENCY PROCEDURES It is very important to know the emergency procedures of the
Picture of exit route and fire food bank. Such as exits, fire extinguishers, disaster plan and
extinguishers. customer disturbance plans
26. OVERVIEW The goal of the video was to provide you a sense of how a food
Reuse text shot from item 5 bank functions and feeling of the tasks you as a volunteer might
be asked to support your local food bank. Individual food bank
1) flow of food bank (five different processes will vary but they are all concerned with work flow,
areas food safety and volunteer safety. The individual food banks
2) Food Safety will have additional information and training we have
3) Personal Safety discussed in the video.
27. Picture of happy volunteer This is a volunteer that knows what they‟re doing, they‟re safe,
know what process is.
Volunteer testimonial: Enjoy doing this and have a chance to
do something they‟ve never done before. Illustrate positive
experience for volunteer benefiting people. Doing something
28. Clients being happily served Happy volunteers = happy clients
29. Full Circle Volunteers are doing something for their community. Good
Pan out to outside of building karma and work with people that have good energy and
People out on dock waving enthused.
Empowered individuals are donating their time and skills to
Happy volunteers out on dock better their community and help those in need…that‟s
definition of volunteering