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					                                  CURRICULUM VITAE




Name: Sílvia Maria de Lacerda Ramalho Matos e Lemos

Date of Birth: 17th May 1961

I.D.: 600 31 67 from the Lisbon Police Archives

Tax Payer‟s number: 157 830 713

Address: Rua Engº António Maria de Avelar nº11 – r/c esq. 1300-222 Lisbon

Phone (mobile): (+351) 91 749 12 88




                                     I – EDUCATION


Higher Education:

   -    Attendance of the 4th and last year of the Degree in Public Relations at La
        Sapienza University, Rome – Italy – 1983.


Secondary Education

   -    Classical Highschool (in Rome and Milan) – 13th grade of humanities – 1978.


Other

   -    Higher Course in Italian Language and Culture – Italian Cultural Institute in
        Portugal – 1979

   -    Course for recycling Italian teachers, carried out at the Italian Cultural Institute
        in Portugal – 1992.

   -    Experience in teleworking.
                        IV - PROFESSIONAL EXPERIENCE


IT Support for BP in Fujitsu Services                                      2005/2007
1rst line phone support for BP users in the following areas:
        Office 2003 full support including Outlook (new accounts, pst files, etc.)
        LAN support including wireless configurations, IP addresses, etc.
        Printer configuration, IP, local and network.

Tools:
         Active directory – NT account maintenance
         MyTel communications
         TSMF – Incident registry
         Service Centre – Incident registry

Training and working in Fujitsu Services Netherlands for almost 2 months.

Support given mainly for the following countries:
      Portugal
      France
      Italy

Also almost of Europe countries was given support in English.


Marketing Technician                                                   2000/2002
EBAHL Equipment from the historic neighbourhoods of Lisbon, E.M.:
   - Festas de Lisboa 2001 – acting as Copy Writer, writing press releases; Web
      research; co-ordination and production of shows. Functions entailed within the
      Marketing and Programming Cabinet, reporting directly to the Cabinet‟s
      Director.
   - Castelo de São Jorge (Saint George‟s Castle) 2000/2001 – acting as Public
      Relationsand reporting directly to the manager of the equipment.

Telemarketing operator                                                 1998/2000
Portugal Telecom, inbound/outbound services, help desk, as well as responsible for the
churn.

Management Accessory and Public Relations
        1995/1998
C.F.S., a company that imported/exported exotic artefacts –. Acted with commercial
functions with contacts at both ends of the business‟ distribution ladder, reporting
directly to the Commercial Manager.

Section Boss - Negotiator                                           1992/1994
Modelo Continente Hipermercados, S.A. -, in Portimão and Loulé. Negotiations with
suppliers for the Cardex products to enter our warehouses with the goal of opening
their respective store units.

Telemarketing Responsible
       1990/1992
Makro, Gross Commerce, S.A. – Albufeira. Responsible for the implementation of the
telemarketing service, as well as great accounts.
                      II - DOMÍNION OF FOREIGN LANGUAGES


   -    Italian – spoken and written

   -    French – spoken and written

   -    Spanish – spoken and written

   -    English – spoken and written




       III – PROFESSIONAL EXPERIENCE AS A TRANSLATOR / INTERPRETER

A- SOME TRANSLATIÕNS

        Local Administration Workers‟ Union – Translation of documents from various
        languages and accompanying members of the congress – 2004 e 2005

   -    Various articles for the “Manifesto” magazine, from Italian, French, Spanish and
        English - 2003 - 2004

   -    „Ethical Liberalism and Civil Religion in Rousseau‟, by Lino Rizzi -2002

   -    „Cousin Bette‟ – „La Cousine Bette‟, by Honoré Balzac – Públicações Europa-
        América – 1999

   -    „Desfazer o Nó, Breve História do Divórcio‟ – „Untying the Knot – A Short
        History of Divorce‟, by Roderick Phillips – Editora Terramar - 1996/1997

   -    Translation and summarising of various articles in the areas of Psychology and
        Sociology – University of Algarve – 1995/1997

   -    „Olympus, Diary of a Teenager Goddess‟ – „Olimpo, Diario di una Dea
        Adolescente‟, by Teresa Buongiorno – Editora Terramar - 1995

   -    „La Ragione della Politica‟ by Giorgio Reale – Total translation of this piece of
        work for the purpose of consultation under the scope of the Masters Thesis of
        Dr. Manuel João Matos; Faculty of Social and Human Sciences of the
        Universidade Nova de Lisboa – 1994

   -    Eurocomunicações – 16 articles about various themes in different languages –
        1990/1991/1992

B – SOME INTERPRETATION SERVICES

        Polícia Judiciária (Judiciary Police) - since 2002

       Serviço de Estrangeiros e Fronteiras (Foreigner and Border Control) – from
2003 to 2005
      Cascais Court – 2005

      Santarém Court – 2004 and 2005

      Lisbon Family and Children‟s Court – 2002 to 2004

      Lisbon Relação Court – 2004

      INOVINTER – Equal project in partnership with IEFP - Torres Novas 2003


B – SOME TRANSLATIONS CARRIED OUT VIA THE ITALIAN INSTITUTE

  -   GRUNDIG PORTUGUESA – Leaflets for Candy material and the contract
      between Grundig Portuguesa and Candy – 1989

  -   MODERN ART CENTRE – F. C. Gulbenkian – Exp. Bolonha – 1989

  -   C.P. (Portuguese Railway Company) – D.S.C. – Railway Marketing texts –
      1989

  -   EUROCOMUNICAÇÕES – 5 articles about various themes – 1990

  -   D.M.G. VIANA CONSULTORES – A text about courses that were specific for
      bankers and the Olimpo computer system for banking – 1991

  -   LUXOTICA GROUP – letter transmitting powers to those responsible for the
      Portuguese Branch – 1991

  -   EUROCOMUNICAÇÕES – 11 articles about various themes – 1991/92

  -   CHICCO CATALOGUE – 1999/2000 – 2000

C – SOME SERVICES CARRIED OUT VIA THE ITALIAN CULTURAL INSTITUTE IN
PORTUGAL


  -   LUXOTICA GROUP – FIL Optitécnica – 1990

  -   DOMUS CALZATURA – Accompanying the Commercial Director to some Shoe
      Import/Export Companies – 1990

  -   LISBON CRIMINAL INSTRUCTION COURT – Various processes between
      1991 and 1993

  -   EUROSTEIN SPA – Accompanying the Directors to quarries in Alentejo and
      purchasing two of them – 1993

D – SOME SERVICES CARRIED OUT VIA THE INSTITUTE FOR ITALIAN
EXTERNAL COMMERCE

  -   COMEX – Accompanying the ICE Delegation to help them let know to possible
      commercial partners the articles of the Consortium – 1990
-   ARSOL SRL – Accompanying the Commercial Director to Portuguese
    Companies of animal fodder and similar products – 1990/91

-   SEMENZOO – Accompanying the Commercial Director to Portuguese
    Companies for the purchase and sale of bovine and goat semen – 1991/1992

-   SANTARÉM FARMING FAIR – Italian Pavilion – 1990/1991/1992/1993

-   SIREL SRL – Accompanying, visit and market study to various Pharmaceutical
    Companies, either Portuguese or implanted in the Portuguese market - 1994

				
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