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					An Adjusters Perspective

              By
 Andrew Cripps - Claims Manager
        26th June 2003



                     GAB Robins Aviation Ltd
    WHO OR WHAT ARE
AVIATION LOSS ADJUSTERS?
• Aircraft Engineers
• Pilot’s
• Insurance Professionals




                            GAB Robins Aviation Ltd
         WHAT DO THEY DO?
Investigate
  – When?
     • Policy period

  – Where?
     • Within the geographical limits of the policy
     • At an airfield or landing site suitable for the subject
       type of aircraft
   – How?
       • Circumstances
   – Why?
      • Pilot error
      • Mechanical defects
      • Weather

                                          GAB Robins Aviation Ltd
Negotiate
  – Repair costs
  – Removal
  – Third Party Claims




                         GAB Robins Aviation Ltd
Subrogate
    –Identification of responsible party
    –Provision of Technical Arguments

Mitigage
    –Salvage
       •Protection
       •Sale

                                  GAB Robins Aviation Ltd
Communicate
  –   Report
  –   Maintain contact with insured
  –   Obtain Form of Release
  –   Insured, Brokers, Underwriters, Investigating
      Bodies, CAA, Repairers



                                  GAB Robins Aviation Ltd
     Aircraft Insured Values
• Insured Values
  – No longer common


• Agreed Values
  – Industry Standard (per AV61)
  – Problems
  – Under Insured
  – Over Insured

                               GAB Robins Aviation Ltd
                 Development
• Speed up simple claims
  – E Commerce
     • Electronic reports
     • Digital Photographs
  – Handling Agreements/Delegated Authority
     •   Adjuster has settlement authority
     •   No need for detailed reports
     •   Less time spent by Adjuster/Broker/Underwriter
     •   Speed up claim Settlements
     •   Negotiate discount with repairers

                                      GAB Robins Aviation Ltd
      ARE WE IMPARTIAL?

• Yes
• Who pays our fees?
   – Underwriters
   – Insured
• Hourly fee rates




                       GAB Robins Aviation Ltd
                         GENERAL
AIRLINE   DEDUCTIBLE     AVIATION




                  GAB Robins Aviation Ltd
             SUMMARY
• Find out facts
• Report these to insurers
• Duty to process claims as quickly and
  professionally as possible
• We are part of the Insurance product. A
  service industry within a service industry
  and we should never forget that the person
  or company who buys their policy is
  effectively paying our wages
                            GAB Robins Aviation Ltd
GAB Robins Aviation Ltd
GAB Robins Aviation Ltd