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					                                                                                                                      Summer 2008

Oakley Green Nurseries
      Tel: 0117 970 8040 Fax: 956 5760
            Mobile: 0771 0111 252

           Shrubs-Bedding Plants-Herbs-Alpines


             Oakley Green, Westerleigh Road
              Westerleigh, Bristol BS37 8QZ

                                                                                     The Emerald
                                                                                     DHL EXEL Newsletter | Issue 34

         Sodbury Stretch Limos                           07766 025517
        For that extra special occasion       

    With competitive rates and free bubbly                10% off on production
                                                             of this advert
                                                                                                                                                         Kid’s Wordsearch

                                                                                                                                                                                                                                                                          The REBUS competition was very popular in
                                                                                                                                                                                                                                                                          issue 33 so here are a few more for you to
                                                                                                                                                                                                                                                                          puzzle over.

      Welcome                                                                                                                                                                                                                                                             A REBUS is a picture representation of a name,
                                                                                                                                                                                                                                                                          word, or phrase. Each “rebus” puzzle box
                                                                                                                                                                                                                                                                          below portrays a common word or phrase.

                                                   do need any advice on gardening matters            the energy why not try an alternative like a
                                                                                                                                                                                                                                                                          Can you guess what it is?
    At last summer is here!
                                                   their helpful and knowledgeable staff will         walking or cycling holiday in the Lake District.
    Many of us love our                            do their best to help.
                                                                                                      In this issue you will find out about how we
    gardens and with the
    lighter evenings we can
                                                   Another offer you can take up is 20% off           can all help Caroline Goddard (HR Manager)                                                                                                                                     HEAD
                                                   the price of any meal at The Folly just            raise money for ‘The Road Leads East
    now get out and tidy up                        around the corner. This offer is available         Project’ which will take aid to children in        Take your copy home for your children to enter                                                                              HEELS
    after the long, wet and                        Monday to Friday and do please take along          Romania. This exciting project will need the       and who knows, they could win a prize.
    cold winter, this is also the                  the coupon from this issue.                        help of many of you so watch the notice
                                                                                                                                                         Look forward, backward, up, down and diagonally to find                                                          Answer: Since the word HEAD is over the word
                                                                                                      boards to find out how you can get involved.
    time to think of what                          With the Easter push over, many of us will
                                                                                                                                                         the words.                                                                                                       HEELS, the answer to the puzzle would be
    plants you will be buying.                     be thinking of our annual two weeks in the         Training and Health & Safety are also
                                                   sun and why not take up the offers from            featured in this issue and Scott Roberts’          Canoe • Catamaran • Dinghy • Dory • Ferry                                                                        HEAD OVER HEELS! Get it? That’s great! Now
    Oakley Green Nurseries (now under new          Nigel and Jan Chapman out in Portugal. I           article on pages 7 and 8 gives a report on         Galleon • Hovercraft • Hydrofoil • Kayak                                                                         wake up your brain by having some more fun
    management) off the Westerleigh Road                                                                                                                 Outrigger • Pontoon • Schooner • Scow • Skiff
    have a large selection of bedding plants,
                                                   hope to get out there myself this year and         how his plans of developing highly trained                                                                                                                          with the teasers below!
                                                   from what I have heard from colleagues             teams in these vital areas is progressing.         Steamer • Submarine • Trawler • Whaler • Yacht
    shrubs and trees along with a huge range of    who have been there, some of them several
    pots, tubs and containers for you to choose                                                       The environment is always in the news and
                                                   times, I will not be disappointed.                                                                     Can you solve the puzzle? If so, fill in the answers. Put in your name and leave in
    from they also offer all colleagues who take                                                      Nick Phillips keeps up the pressure on us all
    along a copy of The Emerald a free coffee in   There are also discounts available from Blue       to do our bit to save energy and think green.
                                                                                                                                                          the box at Security Reception. The winner will receive a £20 Sainsbury’s gift voucher.
                                                                                                                                                                                                                                                                                      TRY STAND                                                   uPLATm
    the new Acorn Café if spending more than       Ocean Lanzarote. Of course for those who                                                               Name: .......................................................................................................                     2
                                                                                                      All your other favourites await inside so
    five pounds in any department. So why not      prefer not to jet off there are offers galore in                                                       Telephone number: ...................................................................................
                                                                                                      turn the page and read on.
                                                   Cornwall and Devon and for those of us with
    call in and browse for sometime, and if you                                                                                                                                                                                                                            A:                                                         A:
                                                                                                      The Emerald Team

                                                                                                                                                         The Multicoloured Cab
                                                                                                                                                         Two cab drivers met. “Hey!” asked one, “why did you paint one side of
                                                                                                                                                         your cab red and the other side blue?”

         Don’t drink                                                                                                                                     “Well,” the other responded, “when I get into an accident, you should
                                                                                                                                                         see how all the witnesses contradict each other.”
                                                                                                                                                                                                                                                                                  FAMILYYYYYY                                                 timing ti ming

         & drive                                                                                                                                           The Cheerful Truck Driver
                                                                                                                                                                                                                                                                           A:                                                         A:

                                                                                                                                                           A cheerful truck driver pulled up at a service station in the middle of the
         When will you have had
                                                                                                                                                           night for a dinner stop. Halfway through his meal, three wild-looking
                                                                                                                                                           motorcyclists roared up- bearded, leather-jacketed, filthy.                                                                CUMULUS                                                      I’M you
                                                                                                                                                           For no reason at all, they selected the truck driver as a target.

         too much?                                                                                                                                         One poured pepper over his head, another stole his apple pie, the third
                                                                                                                                                           deliberately tipped his coffee over. The truck driver never said one word,
                                                                                                                                                           just stood up, paid his bill and left.
                                                                                                                                                                                                                                                                           A:                                                         A:

                                                                                                                                                           "That truck driver sure ain't much of a fighter,"
                                                                                                                                                           sneered one of the bikers.                                                                                      Can you solve the puzzle? If so, fill in the answers. Put in your name and leave in                                                                                                                        The girl behind the counter, peering out into the night, added,
                                                                                                                                                                                                                                                                           the box at Security Reception. The winner will receive a £20 Sainsbury’s gift voucher.

                                                                                                                                                           "He doesn't seem to be much of a truck driver, either. He just                                                 Name: .....................................................................................................
                                                                                                                                                           ran his truck right over three motorcycles."
                                                                                                                                                                                                                                                                          Telephone number: .................................................................................

1                                                                                                                                                                                                                                                                                                                                                                               14
     Colleagues’ Corner                                                                                    Nigel’s Words
     Service Awards                                                                                        Summer is here (or possibly not weather-wise!) and already we are well into the new
     Colleagues’ service awards are made at 10 years, 15 years                                             financial year. The challenges around continuous improvement and driving the site
     and 25 years. The list for colleagues who have reached 20                                             forward are well under way, so now is a good time to share with you our strategy
     years is just in recognition of reaching this milestone but
     there is no service award.                                                                            and thinking as to how we can meet our objectives this year.
                                                                                                           Rather than me list out all the departmental    In addition you will be aware that EP's         been commissioned to take on this project
                                                                                                           objectives we have set, I would like you to     "Project Excellence" centre is established      role and clear indication of how important
     10 years                   15 years                   20 years                                        have a look at the presentation detail below.   with Stuart Miles as project manager and        the value-added piece is to contract
     Paul Durnell               Len Williams               Mike Hirons                                     In a nutshell this is about how effective we    Dave Slater as data analyst and project         renewal this year.
     Roy Filer                                                                                             are as individuals, how we work as a team       support. The team are looking at all aspects
                                                                                                                                                                                                           Thanks to everyone at Emerald for their
     Nigel Wren        These colleagues have received their service awards.                                and the approach we take in terms of            of operational process and practice with a
                                                                                                                                                                                                           continued commitment, team work and
                                                                                                           managing change and culture.                    view to improving efficiencies and where
                                                                                                                                                                                                           individual effort
                                                                                                                                                           appropriate rolling out these benefits to the
                                                                                                           Any strategy involves thinking about the end
                                                                                                                                                           rest of the Sainsbury’s network. It’s a great   Nigel
                                                                                                           game first- and then it’s about how we get
     So you want a day off?                                                                                there and what can help us along the way!
                                                                                                                                                           accolade from the customer that EP have

                                                                             Competition Winners
     So you want a day off? Let’s        With a one hour lunch period
     take a look at what you are         each day, you have used up          Congratulations to our
     asking for!                         another 46 days, leaving only 22    competition winners             Emerald Park 2008                               This can still help us                          This too…
                                         days available for work.
     There are 365 days in a year.                                                                           Strategy                                        Synergise                                       Understand/Be Understood
     There are 52 weeks per year in      You normally spend 2 days per
     which you already have 2 days       year on sick leave. This leaves                                     What could help us?
                                                                                                                                                             > Look for opportunities!                       > The right communication
     off per week, leaving 261 days      you only 20 days available for
                                                                                                             > Taking the initiative
     available for work.                 work. We are off for 5 holidays                                                                                     > Seek out new alternatives                     > At the right time
                                         per year, so your available                     NIMBUS Winner         – act or be acted upon
     Since you spend 16 hours each                                                                                                                           > A flexible approach                           > Inclusion/Involvement
                                         working time is down to
     day away from work, you have                                                        L. Kinsey           > ‘Response–Ability’
                                         15 days.                                                                                                              (cross-functional thinking)
     used up 170 days, leaving only                                                                             – i choose… i can’t                                                                          Have we signed up to this?
     91 days available.                  We generously give you 14 days                                                                                      “Without doubt, you have to leave
                                         vacation per year which leaves                  WORDSEARCH          > Creating a
     You spend 30 minutes each day                                                       Winner                                                              the comfort zone of base camp
                                         you only one day available for                                        proactive culture
     on coffee break. That accounts
                                         work and I’ll be damned if you’re
                                                                                                                                                             and confront an entirely new and
     for 23 days each year, leaving                                                      Kirk Clifford         – influence as opposed
                                                                                                                                                             unknown wilderness!” Stephen R Covey
                                         going to take that day off!                                              to concern
     only 68 days available.
     How old?                                                                            Tracey Clifford

     Claire Hunt (operations clerical) was out in Bristol, went into a pub                                   And finally for 2008…
     and was asked for proof of age ID... needless to say Claire has
     dined out on that one ever since.                                                                       “I want it now not the promises of what tomorrow brings… I want it now don’t tell me that my ship is
     Tina, Chris Clothiers girlfriend, aged 35 going into Morrisons, Yate
                                                                                                             coming in… nothing comes to those who wait, time’s running out before you’re running in.” Ian McCollough
     with 2 children in tow, again asked for proof of age ID!
                                                                                                                                            Win Win                Courage                 Consideration
13                                                                                                                                                                                                                                                      2
                                                                                                                       Another Seaso
                                                                                                       Here We Go FORE
                                                                                                                                                                              t sunny day in
                                                                                                                                                     old   and frosty, bu
                                                                                                                                   t venue on a c                                                           conditions,
                                                                                                                    GC was the firs                                          As expected w
                                                                                                                                                                                            ith the weather
                                                                                                       Castle Combe                      ended with a m
                                                                                                                                                       eal in the restau
                                                                                                                                                                             scores weren’t
                                                                                                                                                                                             that spectacular
                                                                                                                                                                                                              but there
                                                                                                                                                                    The day                             a few beers).                                        ar it was:
                                                                                                                                          y (30 golfers                              ize giving (and                                         ner and this ye
                                                                                                                       ance on the da                               followed by pr                                   this a   must be a win
                                                                                                       A good attend                       y started as                                                   ho made
                                                                                                                       arance). The da                                                  all members w
                                                                                                       put in an appe                                               Again thanks to                                           1st Andy Ellio
                                                                                                                                             roll, then onto
                                                                                                                         ee and a bacon                                eat day’s golfing
                                                                                                       usual with coff                        the muscles
                                                                                                                                                                     gr                                                        2nd Joe Ha
                                                                                                                         nge to warm up                                                            e on the golfing                           gley
                                                                                                        the practice ra                                                       ber to keep a ey                                 3rd Larry Qui
    Transport Matters                                                                                   by hitting som
                                                                                                                         e balls.

                                                                                                                          f was a combine
                                                                                                                                               d singles and
                                                                                                                                                                      notice board fo
                                                                                                                                                                                         r up co  ming events.
                                                                                                                                                                                                           kes us to
                                                                                                                                                                                                                                Well done to all
                                                                                                                                                                                                                                                 who participate

                                                                                                         The game itsel                                                                of the season
                                                                                                                                                                                                         ta                                                    and bacon rolls
                                                                                                                                            s for both                Second game                                                               d with coffee
                                                                                                                          ion, with prize                                                                                       The day starte                      with coffee.
                                                                                                         pairs competit                                                                    annual event.                                            3 course meal
                                                                                                                                               good golfing            Bowood GC , an                                              d ended with a
                                                                                                                            urse is a really                                                                                    an
                                                                                                         winners. The co                      ee lined                                     been the worst
                                                                                                                                                                                                              weather of                                           and to
                                                                                                                            a mixture of tr                            This must have                                                             k you to N.I.S.
                                                                                                          challenge with                                    m of                                        inds and driv   ing      Again a big than
                                                                                                                            and rivers.   The big proble                the year, with
                                                                                                                                                                                         gale force w                                            r their hospita
    Following some major structural changes and some recruitment the transport team is                    fairways, lakes                      ade stoppi  ng                                l the golfers to
                                                                                                                                                                                                              ok it in their     Bowood GC fo
                                                                                                                            e frost , as it m                           rain, but as usua
    now (hopefully – as I write this in advance of publication) in position to continue to                 the day was th                                                                                   ss.
                                                                                                                             putting surfac
                                                                                                                                               e near                                     ied on regardle
                                                                                                           the ball on the                                               stride and carr                                          Paul
    deliver an excellent cost effective service into the summer.                                                              putting a chall
                                                                                                                                                enge.                                                  by N.I.S. agency
                                                                                                                                                                                                                                                           keep an
                                                                                                            impossible and
                                                                                                                                                 petition was
                                                                                                                                                                         This event is sp
                                                                                                                                                                                       e prizes for th
                                                                                                                                                                                                         e day.                               Remember to olfing
    There were some major challenges to this         On a separate note this edition should be               The winner in
                                                                                                                             the singles com
                                                                                                                               e winners of th
                                                                                                                                                   e pairs were
                                                                                                                                                                          put up all th
                                                                                                                                                                                                              Parker an avid
                                                                                                                                                                                                                                                 eye on the g up
                                                                                                                                                                                                                                                notice board fo ts.
    year’s budget and as I write this we are a       published just before the end of the football           Alan Looker. Th                                                                  thank Mandy
                                                                                                                                                   Arthur.                I would like to                       in the game in
    week away from the start of the 2008             season - currently England still has 3 teams                             d partner Mike                                                  who took part
                                                                                                                                                                                                                                                    coming even
                                                                                                             Alan Looker an                                                golfer herself,
                                                                                                                               all who took    part .                                                           t charac ter
    budget but we are looking on course to           in the European cup, how good would an all               Well played to                                                                  r father, a grea
                                                                                                                                                    t up by the            memory of he
                                                                                                                               the day were pu
    deliver this and hence the savings year on       English final be and all the football leagues            The prizes for                      must go to                and golfer.
                                                                                                                               big thank you
    year that Sainsbury’s were looking for. There    enter the business end of the schedule… Will             golf club, so a                       nerosity.
    were a lot of pressures from the customer        City be promoted? Will Reading be safe?                                    GC for their ge
                                                                                                              Castle Combe
    following their huge investment into ITMS        Has Keegan kept Newcastle up? It’s a great
    but it does look like the required saving will   time when all results have massive
    start to be borne.                               consequences! But as I said earlier a manager                                                                                                                           in his own word
                                                                                                                                                                                                       d met Dave but here                  ld.
                                                     can only do so much it’s up to the players on
                                                                                                                                                                                       ill have seen an                r is 22 years o
    The customer does like to concentrate on a
                                                                                                                                                                    Many of you w                     round. Dave Slate
                                                                                                                                                                                       life and backg
                                                                                                       Dave Slater
                                                     the pitch to deliver now.
                                                                                                                                                                    is a little of his
    particular KPI which happens to be:                                                                                                                                                                                                    graduate
                                                                                                                                                                                                                            Supply Chain’s                L Exel
                                                     Importantly, the office Fantasy Football
                                                                                                                                                                                                                            and        I am part of DH                   . The company
    KM per Driver Hour – this has continually
                                                                                                                                                                                          between w      ork, socializing                                e 2007 intake
                                                     comes to an end and will Caroline still be top
                                                                                                                                                                      mixed my time                                                     training schem                        ch year and
    risen in the new year and is now sitting on                                                                                                          grew                                                      rticular                                30 graduates ea
                                                                                                                                        est Cumbria. I                                       Boxing (in no pa                           takes on about
    average some 4 km per hour higher than
                                                     in May? To be fair she has consistently been
                                                                                                       I was born    and raised in W                                  m   y hobby of Thai                                                                                    six month
                                                                                                                                          met which is an                                                                                                  three different
                                                     top since January and it looks like she will go                  ge called Becker                                     der of priority)                                              sends them on                     ts around the
    07’s average and I must pay tribute to the                                                          up in a villa                       uch of the
                                                                                                                                                                                                                                                           different depo
                                                                                                                         for accessing m                                                                                three            placements to
                                                     on and win this.
                                                                                                        ideal location                                                                      ing in    Muay Thai for                                                            to get as
    planners, team managers and above all the                                                                                                  and lakes that           I have been train                                                                  rope. The aim is
                                                                                                                          ountains, valleys                                                            is a sport that                    country and Eu                       ople, projects
    drivers who are ultimately the individuals       Final thought of the day in the words of Mr         picturesque m                         also right on             and a half year
                                                                                                                                                                                          s now. It                            t                             to managing pe
                                                                                                                           ke District. It is                                               Thailand an     d is a martial ar             much exposure                       g environments
    who make these stats count.                      Miyagi – Your best success comes after your         make up the La                              ar                  originates from                                                                   different workin
                                                                                                                             Se llafield, the nucle                                          nching, knee     ing, kicking,                and the like in                    in order to
                                                     greatest disappointment, but success doesn’t         the doorstep of                                 others          that involves pu                                                                   rent contracts
    So thank you and well done.                                                                                                       ve 2 younger br                                                             cky enough to            and under diffe
                                                                                                                  essing plant. I ha                                                         nching. I was lu                                                                    sitions after
                                                     come to you, you go to it. Wax on Wax off….          reproc
                                                                                                                                      sister (24). Fin
                                                                                                                                                       ishing             elbowing and cli                           g camp in                              management po
                                                                                                                    ) and an elder                                                              aining in a boxin                           prepare us for                            on when I
    As well as the dramatic step changes to the                                                            (14, 18
                                                                                                                                     my A – Levels
                                                                                                                                                       I wasn’t            spend 5 weeks
                                                                                                                                                                                             tr                                                                   came clear early
                                                     Jon                                                                      after                                                                              m er whilst at             we  graduate. It be
    KPI’s that the transport team are managing,                                                            school aged 18                                    take.                          ailand one sum                                                    ement in Dece
                                                                                                                                                                                                                                                                                mber that
                                                                                                                                           my life should                  North West Th                                 est thing           started my plac
    there are also several other exciting                                                                   really sure what direction                                                      is is pr  obably the hard                                                             llent place for
                                                                                                                                           we decided to
                                                                                                                                                              work          University. Th                               n at 5am                              ould be an exce
                                                                                                                         a good friend,                                                                . Training bega                       Emerald Park w
    initiatives that are planned for 2008 and        There were a lot of pressures from the                 Along with                            enough money              that I have ever
                                                                                                                                                                                                                              a lake.         me to learn ne
                                                                                                                                                                                                                                                              w skills and so
                                                                                                                                                                                                                                                                                it was arranged
                                                                                                                             order to save up                                                              km run around                                                          . I will be
    none more so than the attempted aid truck
                                                     customer following their huge investment                2 jobs each in                      We spent 6                 each morning w
                                                                                                                                                                                                ith a 15
                                                                                                                                                                                                                               as a                           nd my stay here
                                                                                                                               e of a lifetime.                                                              y with Sunday                    for me to exte                         Stuart Miles
    that we are looking to sponsor, more details                                                             for an adventur                      orld through               We trained twice
                                                                                                                                                                                                   each da
                                                                                                                                                                                                                                     g                          gel Brigden and
                                                     into ITMS but it does look like the                                        g around the w                                                 ent the rest     of the time eatin             working with Ni                        ember 2008.
    of this can be found within the Emerald… this                                                            months travellin                           n, New               rest day and sp                                                                    llence until Sept
                                                                                                                              ysia,  Singapore, Japa                                                            peting about a                 on Project Exce
    will be a fantastic achievement and one that     required saving will start to be borne.                  Thailand, Mala
                                                                                                                                      erica and Weste
                                                                                                                                                          rn USA.            and sleeping. I
                                                                                                                                                                                                 started com
                                                                                                                                                                                                                         ht record of          Dave Slater
    our site should be proud of.                                                                                    nd, Central Am                                                                   o and have a fig
                                                                                                                                         ending a wee    k in a               ye ar and a half ag                    and 2 losses (I
                                                                                                                                ded sp                                                           hich were KO’s)
                                                                                                              Highlights inclu                                  with          3 wins (2 of w
                                                                                                                                            e house (along                                                          am continuing
                                                                                                               rainforest in a sort of tre                                                       both cases!). I
                                                                                                                                           dive in New Ze
                                                                                                                                                              aland.           was robbed in                           ying to get rid
                                                                                                                                  d a sky                                                           istol and still tr
                                                                                                               the spiders!) an                                                my training in Br
                                                                                                                                                           ventures   I                                                  break from
    Importantly, the office Fantasy Football comes                                                                   ing back in the
                                                                                                                                        UK after my ad                         of some cobweb
                                                                                                                                                                                                     s after taking a
                                                                                                                Arriv                               in Politics and                                                      pe to
                                                                                                                                   y for a degree                                                    ral months. I ho
    to an end and will Caroline still be top in May?                                                            decided to stud                      wca   stle upon
                                                                                                                                                                                training for seve
                                                                                                                                  University of Ne                                                 in May.
                                                                                                                 History at the                                  re I           compete again
                                                                                                                                    happy   years there whe
                                                                                                                 Tyne. I spent 3
3                                                                                                                                                                                                                                                                                                   12
      Restaurant Review
                     Many of us on our way to and from work pass by
                                                                                                                         Jamie’s Journal
                                                                                                                         Keeping you up to date on what’s happening onsite
                     ‘The Folly’ and many of you have told me that you
                     pop in for the occasional bar snack or meal.
                                                                                                                       Chill air bag repairs
                                                                                                                       The chill air bags have been delivered to site
                     Consequently, you might be pleased to know      further complemented the food.                    and we are planning to install these on 18th
                     that I have recently visited there and spoken                                                     March 2008, so that we may address the
                                                                     The main course followed and once again was
                     to Tony the manager and arranged a                                                                H&S and temperature issues in plenty of time
                                                                     out of the ordinary. I had chosen kleftiko
                     generous discount of 20% on all foods                                                             before the warmer weather arrives.
                                                                     served with rice, this was a dish I first tried
                     purchased from the menu. The discount will
                                                                     many years ago in Cyprus. I was not               The number of bags being replaced are 17.
                     be available all day Monday to Friday and you
                                                                     disappointed, the lamb was succulent and the
                     will need to take the voucher printed below.                                                      Bay defects
                                                                     rice soft and fluffy, my colleague went for
                     With ‘The Folly’ being so close you would       the steak served with salad and chips and         Since the arrival of our on site Stertil
                     believe that by now someone would have          again there was nothing to complain about.        colleague, Leighton Williams, at the beginning
                     already reviewed what’s on offer but this       Steak can sometimes be bland and chewy            of January for a 3 month trial, we have
                     ‘arduous’ task came to me. On walking           but not so here, it was juicy and tender and
                                                                                                                       benefited from having less downtime on
                     through the door the bright cheerful and        the salad was fresh and crisp.
                     very tidy decor greet you and the warm                                                            doors/dock levellers and lighting – the
                                                                     Having taken our time over the main course        feedback has been very positive from
                     friendly atmosphere welcomes you in. If you
                                                                     it was time for dessert. Again, a wide
                     are dining you are shown to a table in the                                                        colleagues. This has been fed back to the
                                                                     selection was available and I was glad to see
                     surprisingly large open plan area provided.                                                       customer along with the efficiencies to
                                                                     my old favourite ‘Eton Mess’ included. I at
                     The menu you are presented with offers a        once plumped for this while my colleague          hopefully make this a permanent resource
                     wide range of dishes from the traditional       went for the Baileys Torte served with            going forward.
                     steak and chips to the more superior choice     whipped cream. It took us a while to finish
                     and taste of pheasant, there is also a          this off as portions were generous and to         Please help us to help you, when reporting
                     substantial snack menu for those with the       waste would be sinful.                            damage.
                     smaller appetite, with filled jacket potatoes
                                                                     Coffee followed, this once again was good         If you notice any damage, please report to
                     and a large variety of sandwiches and lighter
                                                                     and served with proper cream none of your
                     bites on offer.                                                                                   your line manager as soon as possible and
                                                                     spray can variety here.
                     After ordering drinks, of which there are a                                                       give as much information as you can.
                                                                     With the 20% discount, the bill was under         The sooner it is reported, the sooner it can be
                     large choice and prices on average similar to
                                                                     forty pounds which I consider to be very
                     most pubs in the area, it was time to choose                                                      addressed and minimise the risk to others who
                                                                     good for food of this quality. So if you want
                     what to eat. My choice of starter was                                                             may not be aware.
                                                                     somewhere to go to enjoy very good food in
                     peppers and melted cheese served on
                                                                     pleasant surroundings give The Folly a try.       A safe environment is a happy environment!
                     bruschetta while my colleague went for the
                                                                     One last comment… the bar and waiting staff
                     camembert with a side salad. After a few
                                                                     are deserving of praise being both polite and
                     minutes the food arrived and right away we
                                                                     very friendly which unfortunately is not the
                                                                                                                                                                         If you notice any damage, please report to your
                     could tell that this was going to be a place
                     that we would highly recommend, the
                                                                     case in many places. All in all The Folly rates                                                     line manager as soon as possible and give as
                                                                     very highly and when you do visit remember
                     bruschetta was lightly toasted and the
                     peppers cooked just the way I like them. My
                                                                     to take your voucher.                                                                               much information as you can.
                     colleague’s camembert was meltingly             Gwyn
                     delicious and the wine, an Australian shiraz,

The Folly 20% Discount Voucher
Telephone: 0117 9573961
                                                                                        20 %                                                                                                                               4
                                     The three months since my last update have been quiet,
                                     mainly due to operational activities surrounding the Christmas
                                     build up and Christmas itself, but we have still made progress
                                     in many areas.                                                                                                                                                                                         Your Man
                                     ISO14001 – ENVIRONMENT                          •3. Pollution Prevention
                                     What does ISO14001 mean?                         It is our policy to minimise the risk of
                                                                                                                                                                                                                                            I know that many of you are
                                     ISO 14001 – EMS Specification Standard.          environmental incidents and that we have                                                                                                              great at DIY, but if you’re like
                                     This standard is the main management             appropriate plans in place to prevent                                                                                                                 me and no good at painting
                                     systems specification document in the ISO        pollution.                                                                                                                                            and decorating, plumbing,
                                     14000 series. It contains the required          •We will demonstrate our continued
                                     elements that must be satisfied by an            commitment to the environment through
                                                                                                                                                                                                                                            tiling, etc. then you will also
                                                                                                                                                                                                                                            know how difficult it is to
                                     organisation seeking registration or
                                     certification for its Environmental
                                                                                      the attainment of ISO14001 which will
                                                                                      ensure the Division is managed in a               It’s Coffee Time                                                                                    find a clean, reliable
                                     Management Systems to the standard.              responsible way. Signed on behalf of the                                                                                                              tradesman or woman.
                                                                                      Supply Chain Division.
                                     Sainsbury’s – Policy Statement
                                                                                                                                                                                                                                            Well look no further, Mike Saunders is the
                                     •Supply Chain Goal                              Important dates – ISO14001 Audit
                                                                                                                                                                                                                                            person you need. Mike does all the above and
                                     •Respect for the Environment is a principle     The following dates are when BSI will be on        On page one you will have                           The new owners have really made a
                                                                                                                                                                                                                                            more, what’s more he doesn’t leave a mess
                                      that Sainsbury's Supply Chain is committed     site to audit us against the ISO standard.                                                             difference to the garden centre with a wider
                                      to applying to all its business decisions.     June 23rd, 24th and 25th - 2008
                                                                                                                                        read about the new Acorn                            choice of plants and everything you could

                                     •We recognise that our people, products         We only have three months to go before the         Café at Oakley Green                                possibly need to make your garden beautiful     Mike lives in Chipping Sodbury so is local for
                                      and processes have impacts on the              auditors will be with us and there is still much   Nurseries, well, if you take                        and if it’s a conservatory you’re looking for   most of us; there is only one problem... he does
                                                                                                                                                                                                                                            get a lot of work so if you want something
                                      environment and we are committed to            work to do i.e. painting of drains, briefings to   along this issue of The                             they have the largest display in the area.
                                      continually reduce these impacts in            colleagues, legal compliance checks and                                                                                                                done give him a week or two to get to you,
                                                                                     aspect & impact registers, to name but a
                                                                                                                                        Emerald you can have a                              So call in, take this copy with you and sit
                                                                                                                                                                                                                                            unless it is an emergency when he will try to
                                      everything we do. We believe that this can
                                      be done successfully through colleague         few. Some of this is already in progress and       free cup of coffee having                           back and smell the coffee.
                                                                                                                                                                                                                                            get to you quickly.
                                      engagement and well documented and             you may have recently attended a briefing          made a purchase within                              Gwyn

                                      communicated Environmental                     with me and Nigel Brigden, which I hope you        the garden centre.
                                      Management systems.                            found interesting and informative. This is
                                                                                                                                        If you are feeling peckish you might like to
                                                                                                                                                                                                                                            It’s difficult to
                                     •Priorities                                     designed to raise awareness about some of
                                      As a minimum we will seek to comply with       the good things we are doing i.e. increased        select something from the really excellent                                                          find a clean, reliable
       Important dates…
                                      legal and other requirements. However, in      recycling and reduced landfill to name two         menu. If you’re there before 11.30 you
                                                                                                                                        might like to try the traditional English
                                                                                                                                                                                                                                            tradesman or woman
                                      addition our initial priorities are:           and to also improve colleague engagement
23rd, 24th and 25th June 2008        •1. Resources                                   by listening to some of their ideas and seeing     breakfast at £4.25, it’s great value, but if it’s
                                      It is our policy to reduce our consumption     if we can embed them into the site’s culture.      a sandwich you’re after the choice is good                                                          Mike works on his own so big building projects
   BSI will be on site to audit us                                                                                                      and range from cheese to coronation
                                      of natural resources including water, static   If you have not already attended briefings                                                                                                             are not something he takes on, but if you want
       against the ISO standard.      energy and transport fuel. We will also        then please speak to your manager and we           chicken.                                                                                            a garage built or a new roof it’s no problem.
                                      continue to look for viable and economic       can make the necessary arrangements.
                                                                                                                                                                                              Paninis, jacket potatoes,                     Kitchens, wall and floor tiling are things that he
                                                                                                                                        Paninis, jacket potatoes, salads, cakes and
                                      alternative renewable fuels for both our       I hope you find some of the attached               pastries are all available as well as a variety
                                                                                                                                                                                              salads, cakes and                             excels at and electrical work is another thing he
                                      static and transport fuel.                     information interesting and you feel that you      of hot lunches and a daily hot special. I am          pastries are all available                    can turn his hand to. So if you have something
                                     •2. Emissions                                   are able to make a difference in ensuring that                                                                                                         around the house that needs doing give him a
                                      Through our commitment to reduce our           we continue to strive for improvements in
                                                                                                                                        sure there is something to please all tastes.         as well as a variety of
                                                                                                                                        Drinks are priced from 85p for a canned                                                             ring you won’t be disappointed.
                                      energy consumption, our policy is also to      respect of reducing the site’s impact on the       drink to £2.50 for freshly squeezed orange
                                                                                                                                                                                              hot lunches and a daily
                                      reduce our emissions. This includes a          environment.                                       juice and with tea from £1.00 and coffee              hot special.
                                      commitment to reduce waste.                    Nick                                               from £1.50 the choice is yours.

                                                                                                                                                                                                                                                        ber is on
                                                                                                                                                                                                                                            M ike’s num ards
                                                                                                                                                                                                                                                      e bo
5                                                                                                                                                                                                                                           the notic                                     10
                                                                                                                                                                            Sites: Cumulative FY11–08 Actual Electricity Usage v Target

                                                                                                                                                         Usage (Kwh ‘000)
                                                                      The Road Leads East
    We all know what our children and grandchildren mean to us                                                                                                                                                                             Sites
    but what about the forgotten children in the world?                                                                                                                             Depot Graph showing Cumulative 07/08 against Cumulative 05/06

    All of us like to believe that all children are   in our endeavours to raise as much as we can.   knowledge with the other team members.
                                                                                                                                                                                                                                                   Cumulative actual usage as at Pd 11–08   Target
    well cared for, well fed and loved but this is
                                                      Of course we are the largest logistics          Our CEO (DESC UK & Mainland Europe) Leigh
    far from the truth and it was with this in
                                                      company in the world, so we shall also look     Pomlett, Susie Robinson (HR Director EMEA),
    mind that Caroline Goddard and a team led
                                                      for network support throughout Europe, this     Mark Seager (MD Eastern Europe), Lindsay
    by her have set out on a journey that will                                                                                                                              07/08 CO2/Case Ass – YTD Progress
                                                      has already been started with people in         Bridges (HR Director Eastern Europe),
    take five years and more to help some of
                                                      Hungary and Romania pledging their support.     Gergeley Zajkas (HR Director Hungary) and
    these kids.
                                                                                                      Carmen Petrov (HR Manager Romania) have
                                                      Caroline has got her team together and they
    The Road Leads East will take aid to Romania                                                      all offered their help so you can see that
                                                      are Mark Taylor (DHL Exel Supply Chain J

                                                                                                                                                             C02/Case Ass
    to help these children who live on the streets                                                    even though it’s early days the plans are well
                                                      Sainsbury’s Contract Director), Nigel Brigden
    and in the sewers. The first journey is planned                                                   on their way.
                                                      (Site Manager), Jon Luing (Strategic
    to leave in September this year and will need
                                                      Transport Manager) Gwyn Jones (Vice             I mentioned earlier that the project will last a
    help from all departments and a huge amount
                                                      Chairperson EEF), Bill Doran (EEF member        minimum of five years and the plan is that all
    of money will have to be raised, so over the
                                                      M&S Rochdale).                                  DESC sites operating for J Sainsbury’s will take
    coming months there will be money raising
                                                                                                      ownership of the project one by one but that
                                                                                                      Caroline will still remain as the co-ordinator.

                                                                                                      There will be opportunities for many of you
    Of course we are the largest logistics company                                                    to hopefully take a fuller part in the project.
                                                                                                                                                                                   Period 07/08
                                                                                                                                                                                                                                                                         C02/Case Ass       Target
    in the world, so we shall also look for network                                                   We will need drivers to take trucks there and
    support throughout Europe and this has already                                                    back and we also need other volunteers to
                                                                                                      travel to Romania to help Caroline prepare
    been started with people in Hungary and                                                           and deliver the aid.
    Romania pledging their support.                                                                   Therefore, watch the notice boards and
                                                                                                                                                                            Wastage figures for depot
                                                                                                                                                                            Target to reduce waste to landfill by 5% 2007/8 against a baseline of 2006/7
                                                                                                      future issues of The Emerald for the ways in
                                                                                                      which you and your families can become
    events of every kind for us to get involved       More members will be added as time goes by
                                                                                                      involved in this thrilling, exciting and
    with. Sponsored walks, cycle rides, football      and we will keep you informed as to who
                                                                                                      ‘frightening’ project to help these children.
    matches, marathons, half marathons,               they are.
    barbecues and an ‘It’s a Knockout’ competition    The name Bill Doran will not be known to
    are all planned for the summer months.            many of you but Bill who is a driver at
    We will also go out to local businesses to look   Rochdale made three journeys to Romania in
    for support and no stone will be left unturned    the 1990s and will share his experience and

9                                                                                                                                                                                                                                                                                                    6
                                                                                                                                                                                                                                          A positive attitude toward Health and
                                                                                                                                                                                                                                         Safety, a ‘See it, Sort it!’ mentality can
                                                                                                                                                                                                                                       reduce the risk of slip and trip accidents
                                                                                                                                                                                                                                       e.g. dealing with a spillage or reporting a
                                                                                                                                                                                                                                        spillage, instead of waiting for someone
                                                                                                                                                                                                                                                     else to deal with or report it.

                                           This is the first time I have had the pleasure of compiling an                                          people or human factors:                           driver training department                         More training across the different skill sets
                                                                                                                                                   How people act and behave in their work            Allan, Dave and Jan continue to deliver            will be delivered as we go through the year.
                                           article for the Emerald, it seems like yesterday that Gwyn                                              environments can affect slips and trips.           various types of training across the site. The     Manual Handling training will also commence
                                           asked me for information to welcome me into Emerald Park,                                               individual behaviours
                                                                                                                                                                                                      Warehouse to Wheels programme is making            in April with group training sessions taking
                                                                                                                                                                                                      steady progress in getting our warehouse           place throughout the year on both days and
                                           time certainly flies around here when you are having fun!                                               A positive attitude toward Health and
                                                                                                                                                                                                      colleagues qualified and trained to become         nights, which will involve a presentation and
                                                                                                                                                   Safety, a ‘See it, Sort it!’ mentality can
                                                                                                                                                                                                      professional drivers. The Test Centre in Bristol   demonstration of correct techniques when
                                           During my first three months it has been a           The floor must be cleaned correctly to             reduce the risk of slip and trip accidents e.g.
                                                                                                                                                                                                      has now closed and all tests are being             carrying out Manual Handling.
                                           busy bedding in period in that my job role has       ensure that it does not become slippery with       dealing with a spillage or reporting a spillage,
                                                                                                                                                                                                      conducted in Gloucester with Taunton and           Reviewing and updating training
                                           changed to encompass the challenges of               sufficient visible signage to make colleagues      instead of waiting for someone else to deal
                                                                                                                                                                                                      Swindon as an alternative if required. Jan will    documentation is an ongoing project at
                                           Health and Safety as well as training. I must        aware that the floor is wet.                       with or report it.
                                                                                                                                                                                                      be attending a Manual Handling Course and a        present. Kev Hillier is tackling the Site
                                           admit, I have received full support across the                                                          Things that prevent you from seeing or
                                                                                                contamination: Most floors only become                                                                Yardshunter/Banksman Instructor Course in          Induction Package which will see the
                                           site in continuing to make Emerald Park a safe                                                          thinking about where you are going can also
                                                                                                slippery once they become contaminated.                                                               April – good luck in those.                        introduction of Environmental Awareness
                                           environment to work in. I would like to                                                                 increase the risk of an accident e.g. rushing
                                                                                                Prevent contamination and you reduce or                                                               The Driver Trainers also continue to deliver       training, he will also become the Site
                                           highlight some factors about slips and trips                                                            about, carrying large objects, becoming
                                                                                                even eliminate the slip risk.                                                                         various ad-hoc training across the site (Tug       Induction Trainer. Richard Raistrick has the
                                           and how we can all become responsible in the                                                            distracted whilst walking e.g. using a mobile
                                                                                                Contamination can be classed as anything                                                              Training, Tachograph Training to name a            task of reviewing the Chill Receipts process
                                           prevention of these now and in the future.                                                              phone. Factors in work, or created by the
                                                                                                that ends up on a floor e.g. rainwater, oil,                                                          couple). The annual driver re-assessments will     documentation over the next week, with Rob
                                                                                                                                                   work activity can help stop or increase the
                                           what causes slips and trips?                         grease, cardboard, product wrapping, dust                                                             be commencing in April and will continue to        Aland, Kev Hillier and Mark King our resident
                                                                                                                                                   risk of slips and trips.
                                           Slip and trip accidents can happen for a             etc. the list is endless. It can be a by-product                                                      run on a rolling basis throughout the year.        RTITB Instructors reviewing the MHE training
                                                    number of reasons, but all too              of a work process or be due to adverse             environment: Environmental issues can              The Mercedes Fuel Economy Training has             and re-assessment packages. A great effort
                                                           frequently we jump to                weather conditions. If product ends up on          increase the risk of, or prevent slips and         been the main focus over the last two              by all in achieving these goals.
    Cleaning                                                   conclusions about why            the floor it is costing the company money.         trips, so it is important to take them into        months with the re-alignment of the training       A rolling programme for the re-issuing of all
                          Flooring                                                                                                                                                                    programme and the Driver Trainers now              MHE Licences will commence in April with
                                                                  they happen rather than       If you can’t stop contamination from getting       consideration.
                                                                    really looking for the      onto a floor you will need to ensure that it is    If rainwater gets onto a smooth surface            conducting training on drivers’ respective         the re-assessment date being extended from
                                                                      true cause or, we         cleaned effectively and quickly.                   inside or outside of a building, it may create     shift bands. A big thank you for all the hard      two years to three years as previously
               People                                                  decide that it is just                                                      a slip hazard.                                     work and efforts on this, only 52 more             determined. MHE re-assessments will also
                                                                                                obstacles: 50% of all trip accidents are           Condensation may make a smooth floor               drivers to be familiarised on this equipment –     commence with Rob Aland and Mark King
                                                                       one of those things
                                                                                                caused by bad housekeeping. So improving           slippery. Be aware of this especially when         well done Allan, Dave and Jan.                     conducting these on days and nights
                                                                       and do nothing.
                             Slip & Trip                                                        housekeeping would eliminate a large number
                             Potential                                 The following                                                               operating MHE – approach the area with             It is only right and proper to congratulate our    respectively.
                                                 Footwear                                       of accidents.                                      caution and reduce speed.                          colleagues on achieving results within the         Again, congratulations to our colleagues over
                                                                      should help you to
          Contamination                                                                         Ensure there is a suitable walkway through                                                            driving arena:                                     the last two months in achieving the
           & Obstacles
                                                                    understand what                                                                footwear: Footwear can play an important
                                                                                                the workplace and keep it clear.                                                                      Jan Karon – DSA Instructor Qualification.          following awards:
                                                                  causes a slip or trip and                                                        part in preventing slips and trips.
                                                                                                Good housekeeping doesn't cost money; it                                                              Tom Carrick/Dave Williams – C Theory Test.         Rob Aland/Kev Hillier/Mark King – RTITB
                                                               give you some ideas on                                                              For work situations where you have control
                                                                                                just takes a little personal effort.                                                                  Jon Arnold/Andrew Swindon-Staite – C               Instructor Qualification.
                                                           what you can do to stop                                                                 over footwear, but where floors are mainly
                                                    accidents from happening again.             cleaning: Cleaning affects every workplace,                                                           License.                                           Kev Hillier – Counterbalance License.
                                                                                                                                                   clean and dry, a sensible footwear policy
                                           What you may find is that there are a                nowhere is exempt. It is not just a subject for                                                       Well done to all the above.
                                                                                                                                                   can help reduce risks. For slips and trips
                                           number of options open to you that are               cleaning managers and all colleagues;              sensible means: flat, with a sensible heel,        warehouse training
                                           quite straightforward and relatively easy            everyone in the workplace has a job to do          with the sole and heel made in a softer            With the introduction of dedicated
                                           to implement.                                        e.g. keeping your workspace clear; and             material that provides some grip and toe           Warehouse trainers late last year, it has been
                                           The diagram above is the slip and trip               dealing with your own spillages.                   protection at all times.                           an extremely busy period in getting the
                                           potential model. The bubbles highlight the           The process of cleaning can create slip and        When choosing footwear take account of             Trainers, Training Documentation and other
                                           main factors that can play a part in                 trip hazards, especially for those entering the                                                                                                           rob aland      kev hillier     mark king
                                                                                                                                                   factors such as comfort, durability and any        supporting equipment and documentation in
                                           contributing to a slip or trip accident.             area being cleaned, such as the cleaners, for      additional safety features required, such as       place to roll out training across the site.        Richard Raistrick/Simon Woore/Rob
                                           One or more may play a part in any                   example, smooth floors left damp by a mop          steel mid-sole. The final choice may have to       I would personally like to thank Derek Hall in     Aland/Darren Kelly/Mike Holmes/Kev
                                           situation or accident.                               are likely to be extremely slippery and can        be a compromise.                                   assisting myself during my first month, with       Hillier/Neil Pound/Haydn Dean/Gary
                                                                                                present a slip hazard.                                                                                identifying and handing over existing training     Fry/Mark King/John Scullion – Train the
                                           flooring: The floor in a workplace must be                                                              congratulations A big congratulations to
                                                                                                Contamination is implicated in almost all slip                                                        documentation across the site. Loading             Trainer Package.
                                           suitable for the type of work activity that will                                                        Chris Clothier who not only was successful in
                                                                                                accidents. Regular and effective cleaning to                                                          training has now commenced and several             Kev Hillier/John Scullion – Manual Handling.
                                           be taking place on it.                                                                                  gaining the new position of Health and
                                                                                                remove contamination helps reduce                                                                     colleagues have been trained in this area with     James Petty/David Caddick/Tim
                                           Where a floor can't be kept dry, people                                                                 Safety Administrator, he has also since taking
                                                                                                accidents. But they must be reported in the                                                           our resident trainers Richard Raistrick, Simon     Stephens/Steve Thompson/Lenka Burgetova
                                           should be able to walk on the floor without                                                             up his position, successfully completed the
                                                                                                first instance.                                                                                       Woore and Haydn Dean delivering the                – Loading training.
                                           fear of a slip despite any contamination that                                                           Accident Investigator Course and IOSH
                                           may be on it.                                                                                                                                              goods…literally.
                                                                                                                                                   Supervising Safely qualification –
                                                                                                                                                   well done Chris.

7                                                                                                                                                                                                                                                                                                        8