FINE POLICY IS AS FOLLOWS

Document Sample
FINE POLICY IS AS FOLLOWS Powered By Docstoc
					  Orradre Library




Circulation Policies




    February 2006
                                                                                      Circulation Policies, Nov. 2006




                                                   Contents

Access to Orradre Library ............................................................................... 4-5
Book Searches .................................................................................................... 6
Building Problem ................................................................................................ 7
Confidentiality of Library Records .................................................................... 8
Copy Machines.................................................................................................... 9
        Public convenience Copiers ...................................................................... 9
        Service ...................................................................................................... 9
        Refunds ..................................................................................................... 9
        Faculty/staff Coffiers-Rabbit ...................................................................... 9
       VIP Cards................................................................................................... 9
Disabled Students ( Special Service) .............................................................. 10
Exhibits Policy SCU ..................................................................................... 11-14
Fines Policy .................................................................................................. 15-18
         Reserve fines policy ............................................................................... 15
         Link+Items fines policy ........................................................................... 15
        Recall Items ........................................................................................... 16
        OverdueNotices ..................................................................................... 16
        Collection ............................................................................................... 16
        Waiving .................................................................................................. 17
        Billing...................................................................................................... 17
        Manual Charge ....................................................................................... 18
         Lost Books ............................................................................................. 18
History ............................................................................................................... 19
Hold and Hold Shelf ..................................................................................... 20-21
Library Map .................................................................................................. 22-24
Library Mission (Orraddre) .......................................................................... 25-27
         Goals...................................................................................................... 25
         Strategic Directions ................................................................................ 26
         Action Agenda 2003-04
Library Privileges ......................................................................................... 28-30
         Santa Clara University Students
         Students of Area Colleges and Universities .......................................... 28
          Faculty and Staff Spouses ................................................................... 28
          Alumni (ae) ........................................................................................... 29
          Other Individuals, Corporations, Local Industries, etc .......................... 29
           Elementary and Secondary School Students ...................................... 30
           Exceptions........................................................................................... 30
Link+ ............................................................................................................. 31-32
Loans Policy ................................................................................................. 33-35
          Undergraduate and Graduate Students ............................................... 33
           Books and Government Documents .................................................... 33


                                                            2
                                                                                    Circulation Policies, Nov. 2006


              Reserve Materials.......................................................................... 33
              Independent Study and Thesis ...................................................... 33
              Periodicals ..................................................................................... 33
              Microforms ..................................................................................... 33
              Reference ...................................................................................... 34
              Special Collections ........................................................................ 34
      Faculty and Staff Loan Policy................................................................... 34
              Books and Government Documents .............................................. 34
              Periodicals ..................................................................................... 35
              Microforms ..................................................................................... 35
              Reference books ............................................................................ 35
              Special Collections ......................................................................... 35
Newspaper Retantion .................................................................................. 36-38
Refunds ............................................................................................................. 39
Research Assistants for Professors ............................................................... 40
Stanford University Libraries Institutional Card Policy ................................. 41
Student Assistant ............................................................................................. 42
            Hiring and Dismissal Policy .............................................................. 42
           Substitution ....................................................................................... 42
           Work Schedules ................................................................................ 42
Study Room Policy ........................................................................................... 43
                                                           `




                                                           3
                                                              Circulation Policies, Nov. 2006



       ACCESS TO ORRADRE LIBRARY
This document describes the policies and procedures governing Library
borrowing privileges and other services

Open Access Policy

         Orradre Library currently has an "open access" policy towards the public;
that is, anyone in the community may browse through the collection but not
necessarily be able to check out materials.
        Members of the public, students, faculty and staff of other universities are
allowed to use Orradre for studying and research. They cannot borrow any
library materials, (none applied to Link+ Libraries) unless they purchase a
Courtesy Card or use Link+ Visiting Patron.
    Also, the public is not allowed to use specialized library services, such as
Interlibrary Loan.Courtesy Card does not allow ILL and is not necessary to use
general databases and does not give access to specialized databases.
Reference Databases (i.e. Dow Jones News Retrieval), Book Searches, and
Book Holds, without a Courtesy Card. SCU faculty, students, staff, and Courtesy
Card holders have priority in the use of Orradre services. You may request that a
user produce SCU identification or a Courtesy Card for such specialized
services, e.g. use of Special Collections or borrowing privileges, or if that user
is disrupting normal Library operations or disturbing other users.
   In the event of serious disruption, you should call Public Safety, whether
or not the individual(s) involved has (had) SCU identification.

Identification of Users
       A. Holders of the following types of identification are eligible for full Library
services, including, borrowing privileges, database searches, interlibrary loan, etc

            i. Current Santa Clara University Student identification cards.
            ii. Current Santa Clara University faculty or staff identification
   cards.

            iii. Current Law Library card. (Holders of this card are encouraged to
            use Heafey Law Library for interlibrary loan).

            iv. St. Joseph's College students with valid SCU identification cards.

       B. Holders of the following types of identification have Library borrowing
       privileges:

               i. Current Blue (borrowing) Courtesy Cards.




                                           4
                                                            Circulation Policies, Nov. 2006




               ii. Santa Clara University student identification cards for Spring
               Quarter registration, revalidated for Summer Library use.
               iii. Visiting patrons with Link+ Library Card

         C. Holders of the following type of identification have borrowing privileges
         for materials on course reserve only:
                       Current Red (access only) Courtesy Cards marked "Non-
                Matriculating Student/Course Reserve Use."

          D. Holders of the following type of identification have access to Library
         materials from closed stacks:

         Current Red (access only) Courtesy Cards marked "Special Collection
User."

         None of the cards described under Sects. II.b, c, or d entitle users to
         database searches on an appointment basis or interlibrary loan
         services.




                          Book Searches
               Orradre has a student assistant assigned to search for


                                           5
                                                            Circulation Policies, Nov. 2006


      misplaced/missing books.
              If a patron cannot find a book on the shelf, we can do a book
      search to find the item.
      1. First, ask the patron to make a printout of the book they wish to be
      searched at one of the OSCAR printers located in various areas of
      Orradre.
      2. Check the printout for the location: make certain the item is not a
      reference, government document, periodical, California collection, or other
      non-circulating item before beginning to search for it. If it is in a special
      location, inform the student and direct them there.
      3. Then, if you are not too busy at the desk (or there is more than one
      student/supervisor present) go back to the Circulation Presort area and
      look on the appropriate shelf to see if the item is back there. Then check it
      out or give it to the patron as necessary.

      4. If the item is not in presorting, have the patron fill out one of the Search
      Forms available under the front counter for each of the items they wish to
      be searched. There is a limit of 5 items to be placed on search.

      5. Make sure the patron has filled in their complete name, address, and
      phone number (so we can contact them), as well as their status, and the
      date they no longer can use the item. We do not place searches on
      books for non-SCU patrons.

      6. Staple the printout sheet to the form and place it in the "First Search"
      slot of the searcher's area (to the right of the cash register). Inform the
      patron that we will call them as soon as we have found their book(s).
              If they are interested or need to know, the search schedule is as
      follows:
              First search - immediate

             Second Search - one and a half weeks following the 1st Search

               Third Search - Two and half week (18 day's) following the first
       search.
If the item is not found after three searches, it is assumed to be missing and will
     be searched once more (six months from the first search), before being
                      reordered or deleted from the database.




                                         6
                                                          Circulation Policies, Nov. 2006




                       Building Problems
Reporting Maintenance Problems

        In the event of minor/major building problems, of a non-emergency
     type (i.e. bathrooms overflowed, wet floor, etc.) during the weekdays
     (before 5 PM), contact the Librarian's Administrative Assistant
     ( Kathryn) (X6830) to have her report the problem to Physical Plant. If the
     problem occurs after 5 PM or on the weekend, contact Campus Safety
     (X4441) and they will call maintenance personnel to fix the problem.
        If a student assistant is calling, and not your supervisor, make sure to
     give your name, Orradre Library, the exact nature of the problem, and the
     campus extension for the circulation desk (X5020).

Reporting Emergencies to Public Safety

            If there is ever an emergency requiring police intervention (i.e. fight,
     vandalism, etc.) call Campus Safety at their emergency number (X4441)
     or the Santa Clara Police (9-911).
            In the case of a medical emergency, call 911 first, and then inform
     Public Safety.

SEE THE EMERGENCY SECTION OF THIS MANUAL FOR FURTHER,
DETAILED INFORMATION.




                                        7
                                                                Circulation Policies, Nov. 2006




                Confidentiality of Library Records
       It is the ethical responsibility of library staff to protect the privacy of library
patrons. According to the American Library Association Policy on Confidentiality
of Library Records, "Confidentiality extends to information sought or received,
and materials consulted, borrowed, acquired, and includes database search
records, reference interviews, circulation records, interlibrary loan records, and
other personally identifiable uses of library materials, facilities, or services."

        In California, the privacy of library patrons is protected via statute in the
Public Records Act, Cal Gov’t Code 6254, 6267 (Deering Suppl 2001). This
statute specifically mentions "registration records" which are defined as "any
information which a library requires a patron to provide in order to become
eligible to borrow books and other materials" and "circulation records" which are
defined as "any information which identifies the patrons borrowing particular
books and other material."

       This means that any information on an individual patron record or any
information regarding who has borrowed particular items is confidential and is not
to be disclosed by any library staff member or student assistant. One patron
should not be given information about another patron. The following are
examples of requests that are to be denied: 1) a professor asks to see if one of
his/her students has requested a particular item on interlibrary loan, 2) a patron
says he/she has forgotten his/her ID card and wants to know what he/she has
checked out, 3) a parent, without a student’s permission, requests information
about fines billed to Student Accounts.

   All registration and circulation records are confidential and should not be
disclosed except as follows:
   a. "by a person acting within the scope of his or her duties within the
       administration of the library" e.g. library staff can perform necessary
       updating to patron records,
   b. "by a person authorized, in writing, by the individual to whom the records
       pertain, to inspect the records,"
   c.   "By order of the appropriate superior court."
        Cal Gov’t Code 6267 (Deering Suppl 2001)

Violation of the confidentiality of any of the library records mentioned in this
policy is subject to disciplinary action and may result in termination of
employment.
Approved by the Library Administrative Group on 11/15/94
Updated by the Library Council on 11/28/01




                                                 8
                                                     Circulation Policies, Nov. 2006



              Copy Machines
Public Convenience Copiers - Xerox
Orradre Library has a service contract with Xerox to provide and maintain
copier service in Orradre Library. There are eight copy machines located
in the hallways of all three floors of Orradre.
These copiers charge .15 cents per copy if patron uses cash or coin.
Copiers charge .13 cents per copy if patron uses an ACCESS card or a
VIP card.
Service
Orradre staff can attempt to remove paper jams, but a Xerox service
technician services and stocks the machines daily Monday- Friday.
For service issues Monday-Friday, 9:00AM to 6:00PM, call our service
technician, Scott Kelly, at 408-592-0999 (cell).
For service issues nights, weekends, and holidays, that cannot wait until
the next business day, call after hours service at 800-822-2979. They will
need the serial number of the machine. This 9-digit number can be
found by pressing the "machine status" button.
Refunds
Circulation staff can give refunds for illegible copies or lost money.
Faculty/Staff Copiers - Rabbit
The University has a separate contract for the two Faculty/Staff copiers
located in Orradre. These copiers are run by Rabbit, and are part of a
campus-wide network of such copiers. They are for use by faculty or staff
members of Santa Clara University. Faculty and staff are assigned a copy
code by their department, and the code must be added to our copiers.
Faculty and staff must contact Bertha Gonzalez in University Support
Services to have their codes added to our machines. Email is best:
bgonzalez@scu.edu. The copier on the first floor is #25, the one on the
second floor is #27.
Service
Orradre staff can attempt to remove paper jams, or refill paper or toner.
Kathryn & Phong have supplies of paper and toner. If the copier needs
further service, report the problem to Kathryn in the University Librarian’s
Office, at x6830, and a service technician will be called.
VIP Cards
The cards may be purchased with cash at the vending machines located
in the Main Floor hallway (next to the public telephones) and second floor
hallway (next to the Periodicals).
The patron must purchase an initial card for $3 at the machine. He/she
can reinsert the card into the machine and add $1, $5, $10 or $20 to the
card.

The VIP cards may also be used for the SmartPrint service, which charges
$0.08 per page.


                                   9
                                                    Circulation Policies, Nov. 2006



      Disabled Students Special Service
        In compliance with the Americans with Disabilities Act of 1990,
Orradre Library provides opportunities for people with disabilities to
participate fully and independently in the use of library services. It is the
intent of the Library to make its resources as available to SCU students,
faculty, staff, and Courtesy Card holders with disabilities as they are to
those without disabilities. Library policy encourages a positive attitude
towards persons with disabilities by customizing services, eliminating
physical barriers, and providing technological support, thereby reducing
barriers to interaction.
        In accordance with that policy, library staff will be responsible for
retrieving and/or photocopying materials for SCU students, faculty, staff,
and Courtesy Card holders with disabilities. They are also encouraged in
assisting in any manner possible, including directing wheel-chair or crutch
bound patrons towards the elevators and assisting in the opening of doors
for said patrons when possible.
        Books can be retrieved for disabled patrons from the stacks, during
the day, on Monday through Friday. This service can be requested at the
Circulation desk either in person or by calling Ext. 5020 (554-5020 for off-
campus calls). There is a special staff liaison responsible for this service:
currently Anne Malack (Ext. 1753) at the Help Desk.
        If any photocopying of materials (either hard copy or microform) is
required, and the disabled student is unable to do it or does not have a
helper to assist him/her, the library will do the photocopying under the
following conditions:
1. Material to be copied or a list of the material should be left at the
Periodicals or Circulation Desk (whichever dept. is appropriate for the
material).
2. The patron is required to purchase a VIP card at the card dispenser
located by the copy machines on the first floor and the second floor.
Disabled faculty or staff may present their faculty/staff copy cards for this
service. Orradre Library will do the copying, but will not be responsible for
paying for them.
         If microforms (microfilm, microfiche, etc.) are being copied, the
money for these copies will be collected at the Circulation Desk when the
copies are picked up.
3. The patron must present the list of materials (or actual materials) one
day (24 hours) in advance, to the appropriate department. The
photocopying will take place between 4 and 5 p.m. on Monday,
Wednesday, and Friday only.

  4. The photocopies, along with the photocopy card, will be placed on the
Circulation Desk's Hold Shelf for retrieval. They may be picked up at any
time up to seven days after the copying date. Further time may be
arranged by calling the Circulation Desk at Ext. 5020.


                                 10
                                                         Circulation Policies, Nov. 2006



                   EXHIBITS POLICY
               SANTA CLARA UNIVERSITY
                              Revised April, 2003

PURPOSE OF EXHIBITS

The primary purpose of Library exhibits is to provide education and enrichment
for students beyond the classroom.

NATURE OF EXHIBITS

The primary emphasis of exhibits will be educational, rather than commercial,
with the following goals:
To inform users of resources of the library, calling attention to the unique
strengths of our collections
To call attention to unusual or memorable aspects of a topic as revealed in books
and other library materials
To bring together, in a display, disparate material on a topic, that might be
scattered throughout the collections
To commemorate events, especially events concerned with the University’s
programs or activities
To affirm diversity within the University community

EXHIBITS COMMITTEE

Appointment, Terms, and Reporting Line
The Library Exhibits Committee is composed of at least three persons, appointed
for two-year staggered terms (June 1 - May 31), by the University Librarian.
Individuals may serve a maximum of two consecutive terms on the Committee.

The University Archivist serves as a permanent member of the Committee.

Before making appointments, the University Librarian will solicit
recommendations of potential members from managers and other staff.
Appointments will be made with consideration to representation from different
areas of the Library and with an attempt to balance new with more experienced
members
The Exhibits Committee reports to the University Librarian.
The Chair is appointed annually by the University Librarian.
Charge:
The charge of the Library Exhibits Committee is to:
Administer the exhibits program policy of the Orradre Library




                                       11
                                                          Circulation Policies, Nov. 2006


formulate budget recommendations for the support of the exhibits program and
handle funds appropriate for that purpose
act as liaison with academic departments and other constituencies of the
University interested in the exhibits program
review proposals for exhibits
coordinate, schedule and supervise the planning and preparation of exhibits
arrange publicity for exhibits in coordination with the Library’s Marketing Team

OTHER GROUPS OR INDIVIDUALS AS PART OF EXHIBITS PROGRAM
Participants
The Library Exhibits Committee and other official organizational units within the
University, such as departments, centers, institutes, or authorized student groups
can produce exhibits. Groups or organizations other than the Exhibits Committee
wishing to use space in the Orradre Library for an exhibit must submit a proposal
during the proposal period to the Exhibits Committee for approval (see V. A.1
below )
Some Library-mounted exhibits may involve the use of “Guest Curators”. These
individuals, often an appropriate subject specialist or department head, provide
expertise on the subject matter of a given exhibit and/or prepare or provide
teaching resources, such as a bibliography, webpage, or lecture which extends
the educational impact of an exhibit.
Exhibit space is not generally available for non-University groups; but, at its
discretion, the Exhibits Committee may recommend the display of a traveling
exhibit, such as those produced by the Library of Congress or other appropriate
agency. The University Librarian must approve all traveling exhibits.
Groups participating in the Exhibits Program can propose a virtual exhibit
component as part of their exhibit proposal. The virtual exhibit can be mounted
on the Library Website or hosted on another site with a link from the Library’s
webpage.
Participant Obligations
Preparation and mounting of the exhibit must be done by the department, group,
or individuals proposing the exhibit.
As with the physical exhibit, the virtual exhibit is to be prepared by the group
proposing the exhibit. The Exhibits Committee will provide the technical
specifications for web access.
The Exhibits Committee requires that all permissions/copyrights/ intellectual
property rights are obtained before any physical or virtual exhibits are mounted in
the exhibit space or on the Library’s website as part of the Exhibits Program.
All exhibits must be clearly labeled and clearly display information on the
sponsoring agency or unit.
Each group preparing an exhibit must provide a short summary or description of
the exhibit for publicity purposes.




                                        12
                                                           Circulation Policies, Nov. 2006


V.     CRITERIA FOR EVALUATING PROPOSED EXHIBITS

Proposal Submission and Evaluation
The Exhibits Committee solicits proposals from the University Community in the
Spring Quarter for the following academic year. A “Proposal for the Use of
Orradre Library Exhibit Space” form must be submitted to the Chair of the
Exhibits Committee by the deadline indicated for review by the Committee. The
exhibit schedule for the following year will be determined by the end of the
current Academic Year. However, at times throughout the exhibit year, there may
be opportunities to add exhibits to the calendar.
Exhibit Guidelines
Exhibits must meet one or more of the functions outlined in II. “NATURE OF
EXHIBITS” above.
Exhibits must be sensitive to the Jesuit and Catholic traditions of Santa Clara
University.
Exhibits should present a balanced representation of information on issues,
particularly when the topic of the exhibit is one on which there may be differing
and strongly held opinions.
Exhibits should neither commercialize nor editorialize personal or par tisan
opinions, viewpoints, etc., but should inform and educate.

Proposals will be considered based on the following criteria:
        Stated purpose or theme of display
        Educational content
        Appropriateness of subject matter
        Originality
        Proposed design and layout
If a proposal includes a virtual exhibit component, it will be reviewed based on
the same criteria as the physical exhibit, stated above.
Exhibit Review
Proposals are reviewed by the Exhibits Committee and evaluated in accordance
with the criteria above. The Committee may request a personal interview with
the proposal writer(s) for purposes of clarification.

The Exhibits Committee will return proposals, with their response, before the
academic year ends. In some cases, an exhibit may receive provisional approval,
subject to some modification, before final approval is given. All exhibits must be
fully approved by the Committee before mounting.

The Library Exhibits Committee reserves the right to review each exhibit before
the exhibit is opened to the public and to require changes in keeping with these
guidelines, as well as to modify schedules for duration of an exhibit, if necessary.




                                         13
                                                            Circulation Policies, Nov. 2006


VI.        DESCRIPTION OF AVAILABLE EXHIBIT SPACE

Display Cases

Two 5’x 5’10” x 1’2 ” lighted wall cases with marble base
One 5'9" x 5'6" x 1'5" lighted wall case, inset
One 2’4” x 5’ x 9” display case on 3’ high table
One 3' x 8' x 1' lighted wall case in Boland Reading Room

None of the exhibit cases has environmental or lighting controls.
Exhibit Supplies

The Exhibits Committee maintains a limited supply of materials for the use of the
Library’s Exhibits Committee. Other groups or individuals are required to provide
all necessary materials, except book stands.

Neither the Exhibits Committee nor Orradre Library is responsible for damage to,
or theft of, materials included in the exhibit cases. All cases are locked.

Exhibitors are responsible for their own insurance and may be required to
provide proof of insurance to the Exhibits Committee and appropriate University
offices.

VII.      DISPLAY SCHEDULE/LENGTH OF EXHIBITS

The Exhibits Committee must provide the University Librarian with the schedule
of exhibits for the upcoming academic calendar year by July 1. The duration of
an exhibit will vary with calendar, subject matter, and circumstances; but, as a
general rule, exhibits are not scheduled for longer than a calendar quarter.

For exhibits that have a virtual exhibit component, the virtual exhibit will normally
reside on the Library Website for six months after the close of the physical
exhibit. At the end of this period, the virtual exhibit may be moved to a webpage
for past exhibits.

In order to avoid the unsightly appearance of incomplete exhibits, exhibits should
normally be installed in no more than two consecutive days. All materials should
be assembled before installation begins. This includes signs, labels, and Library
materials. (Books should be properly checked out before being used in an
exhibit.) Exhibits should be dismounted according to the Exhibits Committee
schedule.

(Exhibits/admin/Policy041503)




                                          14
                                                             Circulation Policies, Nov. 2006




               Fines Policy
       Students (Undergrad and Grad) and Courtesy Card Holders are charged
by the following rates.
        Faculty and Staff members are not charged normally fines and
       replacement book fees, but are charged fees for overdue items from
       Link+ and ILL

         Orradre Library charges the following amount for overdue Circulation
books:

               $ .50 per day (per each item) for the first
                            Four days,
`              $ 1.00 per day afterwards.

               $ 15.00 per item is the Maximum fine for an
         Overdue book which has not reached the Billed status yet.

         Reserve Fines Policies:
                             For 2 Hour items:

               $ 5.00 per hour (per each item) for the
                            First hour.

               $ 1.00 per hour afterwards,

               $ 25.00 per item is the Maximum for
                             Overdue 2 hour materials.

                             For 1, 3, and 7 Day items:

               $ 5.00 per day (per each item) to a
               Maximum of $20.00 per item.

         Link+ Items Fines Policies
                 $1.00 per day per item to a maximum of $15.00.
                The replacement charge for lost LINK+ items is $100.00.
                Unpaid fines and charges for books not returned to the library are
         periodically sent to the Student Accounts Office with a processing fee of
         $15.00 per item and additional non-refundable billing charges ($12.00)




                                          15
                                                     Circulation Policies, Nov. 2006



Recalled Items
    Please note that Recalled Items (normal library books which have been
requested by another user through the Hold procedure), are charged an
additional $1.00 per day until they are returned; thereby making the
maximum fine possible for normal books at $32.00 per item. (Thus the fine
will accrue at $1.50 per day for the first four days and $2.00 per day
thereafter).
    Patrons are sent a special Recall notice, and are expected to return the
items by the new due date printed in the letter. If they fail to do so, they
are responsible for the extra charges. (Refer to the Overdue Notices
section for excuse procedures).


Overdue Notices
    The Circulation Department will be sending out overdue notices for all
overdue books. These are not fine notices, but do inform patrons that their
items are overdue. It is their responsibility to return the items by the date
stamped in the book; the letter is only a reminder, and does not grant
them any additional time to bring the items in or any waiving of their fines.
They are expected to return the items immediately.
    Patrons are sent a minimum of two overdue notices and a Billing
notice. If they fail to respond to any of these, they will be Billed to Student
Accounts every twenty days, or at the end of the quarter.
    Should patrons claim to have not received notices, the supervisor
should verify that their address is correct and/or current in the Patron
Record Update mode (see Desk Supervisor section).
    Medical and other emergencies can constitute an excuse for not
returning items on their due date, provided the patron secures a written
letter from their physician (on letterhead) stating that the nature of their
medical problems made them unable to return their books.The supervisor
or Head of Circulation may then waive their fines for the late items.

Collection
    Because of the inherent system difficulties, no fine notices will be
printed for students. Instead, the Head of Circulation will run one
Statement of Charges, at the end of the quarter, to aid in the Billing
procedures.
    Therefore, when a patron's record shows that they owe fines, you must
inform them that they should pay the fine immediately. If they choose not
to, tell them they must pay the next time that they are in Orradre. (If they
do not pay by the end of the quarter, they will be billed to Student
Accounts, with additional, NON-REFUNDABLE charges [$12]).



                                  16
                                                     Circulation Policies, Nov. 2006


   For patrons owing fines near the end of the quarter, tell them they have
until the end of the week after the quarter's end to pay their fines at
Orradre.
   To check for a patron's fines, scan their ID in either the "V" (for view a
patron record) or "O" (for checkout) modes of the main menu. This will
give you any amount they currently owe on line, but only for items which
have been returned.


Items, which are still checked out to the patron, will not add to their
"money owed" total until the items are checked in.
Also, when a patron is checking in a late item, and the patron is present,
the supervisor can pay the fine and collect money. Bring the items to the
attention of the supervisor before wanding their barcodes.
   To pay for their fines, patrons must have cash, traveler's checks, or
personal checks (made out to SANTA CLARA UNIVERSITY). We do not
take credit cards, or other forms of payment.

Waiving
Only supervisors may waive fines!

    Waiving of fines occurs when we have made an error in returning items
(i.e. we failed to checkin a Reserve item before the grace period or a book
was not checked in before being shelved taken downstairs). Also other
circumstances can prompt the supervisor to waive a fine (medical
emergencies, etc.) Always refer such cases to your supervisor.
    Supervisors may be called upon to "waive" a fine, which is already
present on a patron's record. See also, the "Claims Returned" part of the
Searching Section of this manual.

Billing
    Books, which have gone over thirty (30) days overdue, are
automatically made into "Billed" items in the computer. They will have
this status if you look them up in any mode, and will show up as $55.00
fines on the patron's record.
This cost breaks down into the following:

              $15.00 Fine (for 30 day late period)

              $40.00 Replacement Fee (to purchase a new copy of the
              book)

   It is important to inform the patron, when explaining their charges
that they are also responsible for paying any fine, which may have


                                  17
                                                    Circulation Policies, Nov. 2006


accrued in addition to the $55 replacement fee. This can raise the
total maximum replacement cost to $70 for a Billed normal book, and
$87 for a Recalled item.
       If the patron is absolutely certain that they have lost an item, and
report that to us before the due date, then we can waive the $15.00 Fine
for the item being overdue. However, you must get your supervisor to
perform this function for the patron.


    Should the patron feel the cost of the replacement is too high, please
inform them that the Replacement Fee is an average cost for new books:
many new books are significantly higher in cost. You can also inform
them, that (as an option); they may purchase a new copy of the book
themselves, and give that to us in lieu of paying the replacement fee.
They will still be responsible for the fine and processing fee (amounting to
$30.00 total).

Manual Charges
    From time to time, books are returned which are damaged by the
patron who has checked them out. This damage may be the result of
letting the book get wet, which can warp the pages and crack the spine.
Other damage includes writing/highlighting in a book, tearing the pages
and/or cover out, allowing pets to chew on the book, or getting foodstuff
into or on the book. Also any activity which causes the circulation staff to
waste time cleaning up the item, such as removing excessive post-it
notes, tape, etc. constitutes "damage".
    In these cases we can charge the patron an applicable fee for the
repair or replacement of the item. For general repairs of a small nature
(highlighting, post-its, etc.) we charge $5.00; larger damage can be
assessed with the Head of Circulation and/or Bindery Staff Person's input
(i.e. for rebinding a book or replacing torn pages). Damage that results in
the item no longer being useable will result in a Replacement Fine (cost of
book and processing $55.00) being assessed against the patron for a new
book.
        Inform your supervisor whenever you run across such an item; it is
up to them to judge whether a fee is necessary and to add one to the
patron's record.
        To create such a charge, it is necessary to create a manual charge
on the system for that patron (only supervisors may do this):

Lost Books
The fee for replacing a lost book is the price of the book plus $15.00 for
processing and a $ 12.00 student account fee.




                                  18
                                             Circulation Policies, Nov. 2006




                        HISTORY

Michel Orradre Library is named after the late San Ardo
rancher who, with his late wife Mary, was a major University
benefactor. The 110,000 square foot library building was
dedicated in 1964. The lower level, which now houses the
main stacks, studies areas, group study rooms, and offices,
was completed in the summer of 1980.


The library collection dates from the founding of Mission
Santa Clara in 1777. When the Jesuit fathers established
Santa Clara College in 1851, books from the original mission
library formed the nucleus of the college library; 250 of
those books are still a part of either the University Library or
the University Archives.




                               19
                                                     Circulation Policies, Nov. 2006




       Holds and Hold Shelf Books
       Holds may be placed for patrons on normal material (not Reserve
material) that is currently checked out by another patron. Also, we do
not place holds on books for non-SCU patrons.
       Books are organized on the Hold Shelf by the customer's last
name as the material arrives.
       A Circulation staff person, or a circ student assistant, will print the
customer's last name on the form we have for Holds, located on the book
return desk. The form must be dated one week from the current day's
date.
       A notice is generated to the customer via email or snail mail,
that their hold is available.
       The notice advises that they can pick up their material at the circ.
Desk and that it will be held for 7 days normal books. And 10 day's for
Link+ & ILL
       In the case of Link+books, the book has a wrapper that; must be
stamped with the due date. The customer should be informed that the
book can only be renewed one time, and to please not remove that
wrapper. The book will need to be returned to us.
       Some Link+books when scanned will not enter the database. In this
case, enter a "b" before the barcode.
       If the material is not picked up by the due date, it is removed from
the shelf and cleared from the system before being returned to stacks, or
lending library.
       When Link+books are returned, we will need to print out a form, as
requested by the system when returning the book. The form will be placed
in the book, and the book will be placed on the Link+book return cart.

Do not place personal items, Xeroxed materials, or notes on the hold
shelf for patrons. Be aware that patrons receive the right to privacy
for any materials they may have on the Hold Shelf; you cannot give
out their name and identify them as the patron for whom the book is
being held!
       There is a limit of 5 items to be held for any one patron, unless that
patron will return the next day to retrieve a larger number of books. (That
is to make it possible for people who are tardy in checking out materials
the previous night to be able to retrieve their books). Multiple books must
be rubber-banded together; rubber bands are available in a small box
under the right-most Circulation Terminal, or in the supply cabinets.
Articles Hold
       We have a file folder bin in front of Abraham's desk, Atricles are
arranged by customer's last name, In this case, we will remove the article
and give it to the customer. We keep the empty sleeve/envelope in the


                                  20
                                                             Circulation Policies, Nov. 2006


      back of the bin.
             A notice is generated to the customer via email or snail mail, that
      their hold is available.
Periodicals: Periodicals should not be placed on the holdshelf without
permission from a supervisor.

Periodical Searches: Bound and current Periodicals that were on search and
have been found can be placed on the hold shelf for a maximum of 3 days. The
Periodicals Supervisor will contact the requestor and choose the least amount of
time for the journal to be on hold. If a student needs to use a journal that is on the
hold shelf, we can let the student use the journal and have it returned to
Circulation when done.

UNIVERSITY (ORRADRE) LIBRARY MISSION
                                    Working Draft June 30, 2006



Orradre Library supports teaching, learning, scholarship, and integrated
education in the Jesuit tradition by providing access to, and facilitating the use of,
a broad array of information resources. The Library is committed to excellent
service and open inquiry in an environment of academic freedom.

GOALS

Orradre Library goals are to:

1. Consistently provide high quality and timely service in support of the
   University’s Vision, Mission, Values and Strategic Initiatives, as outlined in
   Information Services’ Service Philosophy.
2. Develop, maintain, and provide easy access to a wide range of information
   resources that foster academic excellence, encourage rigorous inquiry,
   promote critical analysis of various viewpoints, inspire creative imagination,
   and support reflective engagement with society and a commitment to
   fashioning a more humane and just world.
3. Provide instruction in library and information literacy skills aimed at facilitating
   research and developing an individual’s ability to select, evaluate and use
   information resources.
4. Provide training in the use of information resources and technology to
   enhance teaching, learning, and scholarship and to improve productivity and
   service quality.
5. Use technology to improve the delivery of programs, services, and resources.
6. Actively promote library and information services and resources to faculty,
   students, and staff.




                                          21
                                                          Circulation Policies, Nov. 2006


7. Engage the larger Santa Clara community, including alumni and other friends,
    in programs that enhance the co-curricular life of the University and build
    long-term support for the Library.
8. Recruit, develop, retain, and reward an excellent, creative, and diverse staff,
    with a variety of academic backgrounds, experience, and training; who are
    committed to continued growth and learning and supportive of innovation in a
    changing information environment.
9. Allocate resources in accordance with strategic priorities; evaluate and
    assess programs, resources, and services on a regular basis, using the
    evaluation as a basis for continuous improvement; strive for effective
    communication and collaboration, responsible decision making, and fiscal
    responsibility at every level.
10. Develop and provide facilities that promote effective study and research;
    ensure appropriate storage, maintenance and preservation of information
    resources; enhance staff productivity and collaboration; and serve as a
    community gathering place for the exchange of ideas.

STRATEGIC DIRECTIONS

1. Create, publish and preserve digital resources and collections. (Goals 1, 2)
2. Plan and prepare for programs, services, and resources, unique to the
   Library, in the new facility. (Goals 1, 2, 8, 9, 10)
3. Integrate information literacy into the University curriculum. (Goals 3, 4)
4. Market Library programs, services, and resources to the University
   community. (Goals 5, 6)
5. Evaluate and assess programs, resources, and services, by measuring their
   quality, effectiveness, and impact. (Goals 1, 2, 7, 8)

ACTION AGENDA 2006-2007

1. Evaluate effectiveness of Library Planning Council in meeting its charge.
   (Strategic Direction 5)
2. Begin scholarly communication advocacy program by educating library staff
   on the issues; getting commitment on the program goals; and ensuring staff
   members have the necessary information to be effective advocates.
   (Strategic Directions 1, 3, 4)
3. Work with the Associate Vice Provost for Faculty Development, the Core
   Curriculum Revision Committee, willing faculty partners, and others, as
   opportunities arise, to integrate information literacy into the University
   curriculum. (Strategic Directions 3, 4)
4. Recruit and appoint a new Assistant University Librarian for Public Services.
   (Goal 8)
5. Determine the most strategic use for the academic staff line previously
   assigned to the position of Head of Customer Services; define the new
   position and then recruit and appoint a new librarian. (Goals 8, 9; Strategic
   Direction 5)



                                        22
                                                            Circulation Policies, Nov. 2006


6. Encourage activities that bring together Library staff that are physically
    separated during the construction of the new “Commons and Library.” (Goal
    8; Strategic Direction 2)
7. Complete the redesign of the Library’s website. (Strategic Directions 1, 3, 4)
8. Ensure that at least one staff member in every Library unit has taken
    CommonSpot training and can create and maintain web pages, within the
    general framework of the Library’s website. (Strategic Directions 1, 4)
9. Begin planning for the move of collections to the new “Commons and Library.”
    (Strategic Directions 2, 5)
10. Implement pilot digital collections to demonstrate how they can advance
    teaching, learning, and research at Santa Clara University. (Strategic
    Direction 1)
11. Use the pilot digital collections as a model to identify resources and personnel
    needed for the creation of digital collections. (Strategic Directions 1, 5)
12. Identify viable candidates for an institutional repository platform. (Strategic
    Direction 5)
13. Implement Electronic Resources Management and WebBridge software from
    Innovative Interfaces. (Goals 2, 5)
14. Inventory the data collected for assessment purposes within the Library;
    analyze the data to determine whether it is meeting current needs for
    management information, statistical reporting to external agencies, and
    institutional self-evaluation for regional and specialized accreditating
    agencies; make changes, as needed. (Strategic Direction 5)
15. Analyze, distribute, and share results of 2006 LibQUAL+™ Survey; and,
    based on the analysis, develop Library Action Items. (Strategic Directions 4,
    5)
16. Develop and implement a plan to specifically address concerns about the
    Automated Retrieval System (ARS) raised by respondents to the 2006
    LibQUAL+™ Survey. (Strategic Direction 4)




Food, Beverages, Smoking
   Smoking and food are not permitted anywhere in the library. The
   consumption of beverages in the library is now permitted provided the
   liquid is in a spill-proof container. No open cans, bottles, or plastic cups
   are permitted.




                                         23
                                                    Circulation Policies, Nov. 2006



   Library Privileges
A. Santa Clara Students.
       (Santa Clara University students normally obtain Library privileges
by presenting their student identification card. This section addresses only
the need for separate identification in quarters when a student is not
enrolled).

1. Santa Clara University students who were registered for the Spring
Quarter and plan to re-register for the Fall Quarter of the same calendar
year may obtain Library borrowing privileges covering the Summer
Session and Summer intercession periods. Procedures vary from year-to-
year and SCU students interested in obtaining summer library privileges
should contact the Circulation Desk for details. Students must inform the
Circulation staff of their current local address for the summer.

2. Students who "stop out" for a quarter of the regular academic year may
obtain privileges from the University Librarian's Office for one academic
quarter upon presentation of a valid university identification card for the
previous quarter and proof of intent to re-register the following quarter.

B. Students of Area Colleges and Universities
1.Students from other colleges and Universities may use Orradre Library
facilities.

2. If borrowing privileges are desire, students of other colleges and
universities may apply for a Courtesy Card at the " other individual " rate
of such requests is not guaranteed.

C. Faculty and Staff Spouses
        Faculty and/or Staff spouses may apply for complimentary
Courtesy Cards in the University Librarian's Office. Such requests must be
accompanied by a written statement from the faculty or staff member,
agreeing to assume responsibility for any overdue fees, lost materials,
charges, etc., which may be incurred by his/her spouse. The spouse must
provide a driver's license or other appropriate identification, when applying
for library privileges and complete a "Request for Courtesy Card" form.
The University Librarian's Office will then issue a Courtesy Card (white) to
the faculty or staff spouse, granting borrowing privileges for one calendar
year.




                                  24
                                                       Circulation Policies, Nov. 2006



D. Alumni (ae)
    Alumni (ae) may obtain borrowing privileges by presenting a Santa Clara
Alumni Identification Card and current personal identification to the
Administrative Assistant in the University Librarian's Office, (in Room #230 on
the second floor) completing the Orradre Library "Request for Alumni
Borrowing Privileges" form, paying a $50.00 annual fee or making a $50.00
annual contribution to the Commemorative Book Program. Alumni who
choose to donate to the Commemorative Book Program must also complete
the forms required for contributions to this program. The University Librarian's
Office will then issue a Courtesy Card which provides the alumnus (a) with
borrowing privileges for one calendar year.


F. Other Individuals, Corporations, Local Industries,
etc.
   1. Other individuals, corporations, and local industries may apply for
Courtesy Cards, through the Administrative Assistant in the University
Librarian's Office Room #230 on the second floor of the Orradre Library, in
conformance with the following fee schedule:



                        Category                           Borrowing Fees
                                                           (6 mo.)    (1 yr.)
                        SCU Alumnus and
                        Faculty from Other                                   $50
                        Colleges and Universities

                        Other Individuals                  $80               $150

                        Institution                                          $350

   In addition, the following items are required:

   (a) Individuals must complete the "Request for Courtesy Card", and
       submit this along with a valid driver's license or comparable
       identification to the University Librarian's Office. Faculty from other
       institutions must submit currently valid identification from their own
       institution.

      The Librarian's Office issues Courtesy Cards after approval is received
   from the University Librarian or his/her designee.




                                      25
                                                         Circulation Policies, Nov. 2006


`   (b) Corporations, companies, institutions, and other sectors of local
    industry obtain Courtesy Cards in conformance with the fee schedule
    provided above. A letter on the corporate or institutional letterhead, stating
    the name of the person who will be in charge of the corporate or
    institutional card, the indemnification by the business or institution for any
    loss sustained by the Library, e.g., overdue or lost materials, must be
    submitted to the University Librarian's Office, along with a check covering
    the Courtesy Card fee. An appropriate officer of the corporation or
    institution, which is requesting the card, should sign this letter. When this
    letter and check is received, the University Librarian's Office will issue a
    Courtesy Card (white) in the name of the institution which is requesting the
    card. Any employee having possession of the institutional card will be
    granted Library borrowing privileges.

    G. Elementary and Secondary School Students
            Elementary and secondary school students are not normally
    accorded library privileges of any kind. Requests from individuals or
    groups in this category should be referred to the University Librarian's
    Office.

    Exceptions

    A. Exceptions to standard Courtesy Card policies are made for the
    following groups:

                  i. Board of Trustees members

                  ii. Board of Regents members

                  iii. President's Club members

                  iv. Partners-in-Excellence members

                  v. Owens Club members

    Members of these groups can apply for complimentary 6-month or annual
    Courtesy Cards (white) in the University Librarian's Office.

    B. Catholic religious may also apply for complimentary Courtesy Cards in
    the Librarian's Office.

    C. The University Librarian at his/her discretion may issue other
    complimentary cards.




                                      26
                                                         Circulation Policies, Nov. 2006




                  LINK+
 LINK+ is a service, which allows students, faculty, and staff to borrow
 books from member libraries at several other colleges and public libraries,
 provided that those books are not available at the SCU Libraries.
 Santa Clara University faculty, students and staff are eligible to use LINK+
 as long as they have a current valid SCU ACCESS card and are in good
 standing with the libraries (e.g., have no outstanding fines, overdue or lost
 books).



LINK+ Checkout Policies
   LINK+ items circulate for 21 days.
   One 14 day RENEWAL may be allowed by the lending library.
   There is a two-day grace period for fines.
   Per the cooperative rules of the libraries involved in LINK+, fines are
    enforced for ALL users, including Faculty and Staff.
  The fine for late return of LINK+ material is $1.00 per day per item to a
    maximum of $15.00.
  The replacement charge for lost LINK+ items is $100.00.
 Borrowers are limited to 15 LINK+ transactions at one time.
 1. An interlibrary loan/document delivery service for SCU students, faculty,
    and staff provided by Orradre Library to obtain books, magazine or journal
    articles, conference proceedings, dissertations and other research
    materials not available on-campus.


 LINK+ items Delivery
 LINK+ materials will be delivered to Orradre Library and will usually be
 available within 3 to 5 days. If there is an e-mail address of the Patron in
 OSCAR record, pickup notices will be e-mailed to the Patron.
 When an item is listed as Ready for Pickup, it will be held for patron at the
 Circulation Desk for 10 days.
 Check out items from other LINK+ Libraries
 Santa Clara patrons can check out books directly from other LINK+
 libraries. This means that they can visit any other LINK+ library, browse
 their shelves, and Check out for 21 days. The Books can be return to
 Orradre or directly to the lending library.




                                      27
                                                                    Circulation Policies, Nov. 2006


    Patrons can go to any of the participating LINK+ libraries except for
    Loyola Marymount, Mountain View Public Library, Occidental College, and
    University of San Francisco, These libraries are either closed to the
    general public or require a card issued by that library.
    Fee for Bronco Express
    SCU students, faculty, and staff are not charged for Bronco Express services.
    Orradre Library pays all fees associated with borrowing items or acquiring
    copies.

    Lose or Damage a Bronco Express Item
The borrower is financially responsible for any damage or loss of materials from the time an item
is picked up until it is returned. Please remember that photocopying may cause damage. If any
damage occurs, do not attempt to repair the item. Report the problem to the Bronco Express
office.




                                               28
                                                          Circulation Policies, Nov. 2006



                   Loan Policies
      UNDERGRADUATE AND GRADUATE STUDENT LOAN POLICIES
      Circulating Books and Government Documents
     Books circulate for 21 days for undergraduates and
      42 days for graduates, except at the end of the quarter when a final
      due date may be established.
     Any book may be renewed unless a hold has been placed on it.
     Books may be recalled beginning 21 days after the original circulation
      date if requested by another patron.
     A search for books not found in the stacks may be initiated at the
      Circulation Desk. Please submit a printout of the summary screen on
      OSCAR.
     A patron may place a hold on a book that is in use if other copies are not
      available. The requesting patron is notified when the item is available. The
      book will be held for one week at the Circulation Desk.
     Books have one bonus day to be returned. Once fines are assessed, they
      begin from the due date.

Reserve Materials checkout policy
     When a faculty member wants a group or class to have access to short-
      term, high use material, it is placed on Reserve.
     Reserve material may be checked out for 2 hours, overnight or for 1
      day, 3 day, or 7-day periods, as determined by the faculty member.


  Independent Study and Thesis
     With the approval of a faculty member, books may be checked out to a
      student on an extended loan. The usual period for this loan is 3 months,
      or one academic quarter.
     These items may be recalled after 21 days if needed by another user.


  Periodicals
     Students may not check periodicals out of the library.


  Microforms
     Generally, students may not check microforms out of the library.
      Exceptions are made for graduate students.
     Most government documents in microform may be checked out. They
      circulate for the standard loan period to undergraduates and graduates
      and are subject to the same restrictions as books.


                                       29
                                                         Circulation Policies, Nov. 2006



Reference
   Reference Books - Reference books are for library use only.
   Pamphlets - Pamphlets circulate for 3 weeks (21 days) and may be
    renewed if not needed by another user.
   Sheet maps - Sheet maps circulate for 1 week (7 days) and may be
    renewed if not needed by another user.
   Annual reports - Corporate annual reports do not circulate outside of the
    library.


Special Collections

    Orradre Library maintains a number of special collections available for use
by SCU students, faculty, staff, and courtesy card holders. All special
collection materials should be requested at the Reference Desk and must be
used in the library. Books from these collections are retrieved twice a day,
Monday through Friday, at 10:30 am and 3:30 PM. Locations of materials in
these collections can be found in OSCAR. Forms to request specific items are
available at any time at the Reference Desk.
 California Collection. Nonfiction materials on all aspects of life in California
    and fiction materials with a California setting are housed in this collection.
 Research Collection. Many of the library's old and fragile volumes are kept
    in this collection.
 Rare Book Collection. A collection of rare and fine print materials make up
    this collection.
 Thesis Collection. This collection contains senior theses, master's theses,
    and Ph.D. dissertations written by Santa Clara students.

NOTE: ALL MATERIAL IN CIRCULATION IS SUBJECT
TO IMMEDIATE RECALL IF NEEDED FOR RESERVE.

    SCU Faculty and Staff Loan Policies

Circulating Books and Government Documents
   Books and documents generally circulate for 6 months (180 days) to
    faculty and staff.
   Material may be renewed if not needed by another user.
   Material may be recalled beginning 21 days after the original circulation
    date if needed by another user.


Periodicals
   Unbound periodicals - 3 day loan.


                                      30
                                                       Circulation Policies, Nov. 2006


   Bound periodicals - 21 day loan.
   Bound periodicals may be renewed once if not needed by another user.
    Bound periodicals may be recalled at any time after 3 days.


Microforms
   Microforms are for library use only. Exceptions are made for loans of up to
    3 days.


Reference
   Reference books are generally for library use only. Exceptions are made
    at the discretion of the reference librarians for loans of up to 3 days.
   Sheet maps circulate for 1 week (7 days) and may be renewed if not
    needed by another user.


Special Collections
   California, Special Collections, and Thesis Collections - Items in these
    collections are for LIBRARY USE ONLY. Material is paged at 10:30 am
    and 3:30 pm, Monday - Friday. Requests may be left at the Reference
    Desk at any time.
   Research Collection - 6 month loan (180 days). Research Collection
    material is available from Reference Librarians who will provide a key
    during normal Reference Desk hours.

NOTE: ALL MATERIAL IN CIRCULATION IS SUBJECT TO IMMEDIATE
RECALL IF NEEDED FOR RESERVE.




                                     31
                                                         Circulation Policies, Nov. 2006



             Newspaper Retention Policies
There are three policies governing the retention of newspapers at Orradre
Library:

Newspapers that are retained until the microform (microfilm or microfiche)
version arrives
Those checked monthly and retained for a pre-determined amount of time
Those checked twice a year, Winter and Summer, and retained for a pre-
determined amount of time

Current newspapers are located on Rows J, K, M and O. Some of the dailies on
Row J are shifted down one shelf every ten days, on the 10th, 20th and the last
day of the month. The previous month accumulates on the bottom shelf until
month's end, when the entire previous month is removed. They are stored in the
Periodicals Workroom until the micro version arrives. These dailies are:

Washington Post (Washington Post Book World is a section of the Sunday
Washington Post, but is shelved separately on Row O. It should be discarded
when the microfilm version of the Washington Post arrives.)
Wall Street Journal
San Jose Mercury News
San Francisco Chronicle
New York Times (The New York Times Book Review and the New York Times
Magazine are issued as sections of the Sunday edition of The New York Times.
The Book Review is shelved on Row M and the Magazine on Row F; both are
retained until the New York Times microfilm arrives.)
Los Angeles Times
Sacramento Bee

Another category located on Row J and eventually replaced by micro, are those
requiring only monthly shifting. They are:

American Banker
Christian Science Monitor
Women's Wear Daily:WWD

The last group on Row J are those which are retained for a pre-determined
amount of time and not replaced by micro. They are:

La Opinion (Keep current 2 months.)
Investor's Business Daily (Keep current 3 months.)
Financial Times (Keep current 2 years.)
Rafu Shimpo (Keep current 2 years.)




                                       32
                                                          Circulation Policies, Nov. 2006


The following titles are shelved alphabetically by title on Rows K, M and O, and
are eventually replaced by micro:

Advertising Age
American Book Review
American Poetry Review
Barron's
Catholic Worker
Chronicle of Higher Education
Computer World
Education Week
Guardian Weekly
Marketing News
National Catholic Reporter
Nation's Restaurant News
New York Review of Books
Pensions & Investments
Threepenny Review
TLS: Times Literary Supplement
Women's Review of Books

The following titles are also located on Rows K, M and O, but are not received in
microform. They are retained for a pre-determined period of time (noted in
parentheses) and should be checked monthly:

America @ Work (2 years)
Anthropology News (2 years)
APS News (1 year)
Artweek (2 years)
AsianWeek (1 year)
B to B (2 years)
Business Journal (San Jose) (1 year)
Children's Advocate (5 years)
Dealerscope (1 year)
East Bay Business Times (1 year)
Footwear News: FN (1 year)
France Today (2 years)
Information Today (1 year)
Journal Francais (1 year)
Loma Prietan (1 year)
Muslim Journal (1 year)
Nation's Health (1 year)
NEA Today (1 year)
NewsLeader (1 year)
El Observador (1 year)
Public Citizen News (2 years)



                                        33
                                                      Circulation Policies, Nov. 2006


Religious Studies News (3 years)
San Francisco Business Times (1 year)
St. Louis Journalism Review (2 years)
TelevisionWeek (1 year)

The last group are also located on Rows K, M and O and retained for a pre-
determined period of time (noted in parentheses), but need checking only
biannually, winter and summer. Every June and December, simply discard the
oldest six months of those retained as follows:

Automotive News (2 years)
Hotel and Motel Management (2 years)
InfoWorld (2 years)
International Gaming & Wagering Business (IGWB) (2 years)
International Jerusalem Post (2 years)
Le Monde (5 years)
National Catholic Register (2 years)
Sporting Goods Business: SGB (2 years)
Variety (2 years)




                                        34
                                                  Circulation Policies, Nov. 2006



             Refunds
Refunds for Copiers: Refunds are given for bad copies.
      -When you give a refund for the copy machine from the cash
      drawer, please write out the amount, etc. on the sheets in the
      Refunds Binder Located next to the cash register.
Refunds for Phone: No refunds can be given for coins lost in the public
telephone booths.
The person losing the coin(s) must call an operator and request a refund.
      Smart Printer: No refunds can be given for smart Printer bad
copies at the circulation desk, (See smart printer or online website at IT




                                35
                                                      Circulation Policies, Nov. 2006



        Research Assistants for Professors
        Faculty and Staff members utilize student assistants to perform
research tasks for them. When a student requests to check out materials
in a faculty/staff member's name, they must first fill out a Research
Assistant form, sign the form, take the form back to their F/S member,
have that person sign the form, and then return it to us. The forms are
available in a binder at the Circulation deskThe forms are blue; new forms
are at the back of the binder.

       Once the assistant has returned the signed form, please ask your
supervisor to create a Research Assistant Card for the student to use.
This is a blue card, which entitles them to utilize the faculty member's
checkout privileges to check out materials from: the Circulation Desk,
Periodicals, Government Documents, and the Reference Desk. The card
is issued on a quarter by quarter basis; if the faculty member hires the
student for the full year, instruct the student to fill in 'Academic Year' space
on the form.

        Students cannot check out books for a faculty/staff without
first obtaining this card; the card assures that we are aware of which
student checked out which books, in case of students abusing their
research assistant privileges. If the student wants to check out materials,
but has no card, offer to place them on the hold shelf until such time as
the student can bring back the completed form.

  When checking out to someone using the blue card, make sure that the
card is updated with the current quarter's sticker (which we provide the
Research Assistant). If they do not, scan the card in the check out mode
(see next section); a message should appear on the screen with the
quarter/year the student has privileges for. If the time has elapsed, refer
them to your supervisor so they can renew their privileges.

        If the assistant insists on checking the material out, they may do so
on their own ID card, but they are responsible for returning the
material on the normal due date; any fines they accrue are their
responsibility!

"See Procedure Manual "




                                   36
                                                            Circulation Policies, Nov. 2006




Stanford University Libraries Institutional Card
Policies and Procedures

General Policy
       The Orradre Library has purchased an Institutional Card for faculty use of
   the Stanford University Libraries. This card allows access to the collections of
   the Cecil H. Green Library, Stanford's research library facility for the
   humanities and social sciences. Through the use of coupons, which Santa
   Clara purchases separately, faculty may also borrow from the collections of
   the Green Library and the research branches that are part of the Stanford
   University Libraries system. Each coupon is valid for one borrowing or
   renewal transaction and must be presented with the Institutional Card. The
   University Librarian, Santa Clara University, is responsible for ensuring
   compliance with all regulations of Stanford University Libraries and for all
   fines and fees incurred by users of the institutional card. The librarian
   reserves the right to pass fines and fees on to the responsible faculty member
   and to suspend borrowing privileges for frequent and/or egregious incurrence
   of fines and fees or other violations of Stanford's regulations.
Exceptions
      The Institutional Card is not valid for use of Stanford's Coordinate libraries.
   These are: the Hoover Institutional Library on War, Revolution and Peace;
   Robert Crown Law Library; J. Hugh Jackson Library of Business; Lane
   Medical Library; and the library of the Stanford Linear Accelerator Center.
Procedure for borrowing card
      The Institutional Card is available from the University Librarian's Office,
   Orradre Library, on a first-come, first-served basis Monday — Friday, 8 am -
   noon and 1 - 5 pm. Special advance arrangements may also be made to pick
   the card up between noon - 1 pm by contacting Kathryn Dunn
   (kmdunn@scu.edu, 408-554-6830).
      Faculty must present a valid Santa Clara University Identification Card in
   order to borrow the Institutional Card.




                                         37
                                                            Circulation Policies, Nov. 2006




              Student Assistants
       Hiring and Dismissal Policy
        The supervisor hires student assistants from the students available after
interviewing applicants. The Administrative Assistant in the University Librarian's
Office, who keeps all student records for the library, recruits students.
     Each student is hired on probation. The probation period is three weeks or
their hours of work, whichever is longer. During the probation period, the
supervisor, if she/he thinks the student is performing unsatisfactorily, may
dismiss the student. Students are told when hired that two absences without prior
notification are grounds for dismissal.
If the student shows signs of unsatisfactory performance after successfully
completing the probationary period, she/he is to be corrected with the aim of
improving performance.
If the student continues doing the job improperly, an oral warning will be issued.
After the oral warning, if the student continues to do the job incorrectly during the
same quarter, a second warning will be issued in writing by the Supervisor and a
copy sent to the Head, Access Services. If in same quarter, after a second
warning, the student continues to do the job improperly, a memo will be sent to
the Head, Access Services and Administrative Assistant in the University
Librarian's Office stating the student continues to do the job improperly and has
been dismissed.

Once the schedule of working hours has been established, students are
expected to come to work at the times set up in the schedule unless other
arrangements are made by the student with the knowledge of the circulation
Supervisor's several days prior to the schedule time. Failure to show up or to be
on time twice in a quarter will result in automatic dismissal by the Supervisor's.
Each time a student is late or does not show up for work at the scheduled time,
the supervisor will issue a memo to the student stating the date and time of
tardiness or unexcused absence and, a copy will be maintained in the
supervisor's file.

SUBSTITUTIONS
       If for some reason, it is impossible to work you're regularly scheduled
hours, it is your responsibility to fined a substitute. You can post a form, but if
there is no assistants to find your replacement. You can post a form, but if there
is no response, it is up to you to personally to call an other student assistant to
find your replacement.

WORK SCHEDULES
Student Assistants are expected to work all there regularly scheduled hours;
including holiday's when the library is open and finals week.


                                         38
                                                          Circulation Policies, Nov. 2006



             Study Room Policy
Study rooms 1 through 4 are located in the Boland Reading Room.
Study rooms 5 through 8 are located in the lower level or Basement.

A. ROOM SIGN UPS
        The study rooms are used for group study. A group is defined as 2
        or more students, staff, etc.
Rooms are open and available during scheduled open hours of Orradre Library.
Patrons wishing to use a study room must sign up and must show their access
card.
Patrons must check out the study room key if they want to use the study room.
The Reserve material fine rates apply if the study room key returned late
(overdue).
Patrons may reserve rooms on the phone but they must tell staff their access
card bar code number.
Study rooms are checked out for 2 hour intervals. Rooms maybe reserved for
the following week.

15 Minute Show Up or Forfeit the room Rule
A patron should show up for the assigned room on time. If the patron is more
than 15 minutes late then the room may be forfeited.

Example:
Annie has called to sign up for a room at 10:00 am. Annie is asked for her
barcode number and it is verified on the computer that she is a student. Her
name is entered into the binder for room #3 from 10:00 am to 12:00 noon. Many
students are requesting a room because it is finals week. It is 10:10 am and
Annie has not arrived to claim her room. Joe stops at the circulation desk to ask
for a study room for him and his study group. All the rooms are full except for #3.
Joe is told that if the patron doesn’t come in 5 minutes to claim the study room
then Joe and his group may have it. Joe waits another 5 minutes and claims the
room. Annie arrives at 10:30. Annie has lost her room and may ask for another
empty room or she will have to wait to get another room later.
Materials-
Chalk and erasers are available from the Circulation Desk.
All the rooms, except room #7, have chalkboards.

Problems-
Patrons should report problems such as scheduling errors, patrons staying in a
study room too long, too much noise from another room or room damage to the
Circulation Desk.




                                        39
                                                                         Circulation Policies, Nov. 2006




   Linking barcodes over the phone                              to link a barcode we need to see the
photo ID.because we have to protect our customers from someone using their cards without their
knowledge, for whatever purpose?




                                                   40

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:7
posted:6/29/2011
language:English
pages:40