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									The Knowledge to




 2006 REALPAGE USER CONFERENCE




        July 23–25
     Wynn Las Vegas
Reasons Why You Should Attend                                                                                                                                                                                                                                                General Information


 We’re expecting a full house!                                                                                                              HOTEL
                                                                                                                                            Steve Wynn’s newest resort, Wynn Las Vegas,               Guests can make shopping a full-time activity at
                                                                                                                                                                                                      Wynn Las Vegas, which has international shopping
                                                                                                                                                                                                                                                                AIR TRAVEL AND CAR RENTAL
                                                                                                                                                                                                                                                                RealPage has partnered with American Airlines
                                                                                                                                            opened in April 2005 as an elegant oasis. The rooms                                                                 and Avis Rent A Car for the 2006 RealPage User
                                                                                                                                            and suites set a new standard of hospitality in Las       boutiques that include Chanel, Louis Vuitton, Manolo      Conference. To receive discounted rates on airfare
 Join industry professionals from across the country for                                                                                    Vegas—lavishly appointed with plush, European             Blahnik, Dior, Cartier, Jean Paul Gaultier, and Oscar     and car rental, please reference the identification
 more than 30 sessions on property management, affordable                                                                                   linens and bedding…chic, cosmopolitan areas that
                                                                                                                                            offer unbelievable views of the sparkling Las Vegas
                                                                                                                                                                                                      de la Renta. Guests can even purchase a Ferrari or
                                                                                                                                                                                                      Maserati at an on-site dealership.
                                                                                                                                                                                                                                                                numbers noted below when making your reservation.

 management, and marketing…hands-on workshops…dynamic                                                                                       strip or the Wynn Las Vegas golf course…marble that
                                                                                                                                            covers every surface in the bathrooms…and flat-
                                                                                                                                                                                                      The Wynn Las Vegas features 22 bars and restaurants,      American Airlines
                                                                                                                                                                                                      an art gallery, a 45-room spa, a full fitness facility,    Take advantage of discounted “zone fares” from
 speakers…and Vegas entertainment—all waiting for you at the                                                                                screen televisions that can be found in both the living   high-end shopping, and an 18-hole signature golf          American Airlines by calling (800) 433-1790. Or,
                                                                                                                                            and bath areas.
 2006 RealPage User Conference.                                                                                                                                                                       course designed by Tom Fazio.                             contact your travel agent and reference Authorization
                                                                                                                                                                                                                                                                Number A2976AJ. You’ll also enjoy American
                                                                                                                                            WYNN LAS VEGAS                                            Hotel Reservations                                        AAdvantage mileage credit!
                                                                                                                                            3131 Las Vegas Blvd. South                                Please make hotel reservations by calling the Wynn
                                                                                                                                                                                                      Las Vegas reservation department at (866) 770-7555.       Avis Rent A Car
 WHO’LL BE ATTENDING?                        NETWORKING TOOLS:                                                                              Las Vegas, NV 89109
                                                                                                                                            Phone: (702) 770-7000                                     A one night’s deposit (plus tax) will be charged to       Avis economy rates start as low as $28.99 per day
 » Executives                                                                                                                                                                                                                                                   or $124.99 per week with unlimited mileage. Please
                                             Opening Reception                                                                              Toll Free: (888) 320-WYNN                                 a major credit card at the time of booking. A $50
 » Technology Professionals                                                                                                                                                                                                                                     contact Avis at (800) 331-1600 or your travel agent
                                             Sunday, July 23 — 6:00 P.M.–8:30 P.M.                                                          Fax: (702) 770-1500                                       charge will be added for each guest room over double
                                                                                                                                                                                                                                                                and reference Meeting AWD Number J099491 to
 » Property Management Professionals                                                                                                                                                                  occupancy.
 » RealPage Software Users                   It’s opening night—the grand kickoff to our conference—in one of the most exciting cities      Web Site: www.wynnlasvegas.com                                                                                      receive the special car rental discounts.
                                                                                                                                                                                                      Rooms are available at the low rate of $169 per night,
 » OneSite Users and Superusers              in the world! And we’d like to welcome you to the 2006 RealPage User Conference with an                                                                  plus tax, through June 15. To ensure that you receive
 » Marketing Professionals                   opening reception filled with the sights and delights of Vegas. Spend time chatting with your                                                             this rate, please reserve your room early and be sure     GROUND TRANSPORTATION
 » Leasing Professionals                     industry peers and RealPage staff or enjoy the attractions that can be found in the fabulous                                                             to mention the 2006 RealPage User Conference.
                                             Wynn Las Vegas. We’re expecting more than 400 industry professionals from across the                                                                                                                               The Wynn Las Vegas resort is approximately 10
 » Maintenance Professionals                                                                                                                                                                                                                                    miles from the McCarran International Airport.
                                                                                                                                                                                                      Cancellation Policy
                                             country, so be sure to stop by.
                                                                                                                                                                                                      If you cancel your reservation at least 48 hours prior    Bell Trans and C.L.S. offer airport shuttle bus
 YOUR REGISTRATION FEE INCLUDES:                                                                                                                                                                      to arrival, your deposit will be fully refunded. If you   service (shared ride) from McCarran International
 » Conference Educational Sessions           Cyber Cafe                                                                                                                                                                                                         Airport. The cost is $5 per person one way (the
                                                                                                                                                                                                      cancel within 48 hours of arrival, the one night’s
 » Sunday User Group Open Forum              Need to stay in touch with family or co-workers? Want to learn more about RealPage’s                                                                     deposit will be charged to your credit card.              price is subject to change without notice.) You may
                                             products and services? Then stop by the Cyber Cafe, which offers free Internet connectivity                                                                                                                        purchase vouchers from the Bell Trans or C.L.S.
 » Sunday Night Opening Reception
                                                                                                                                                                                                      What to Wear                                              booths located outside baggage area doors 11 and 8
 » Monday Keynote Breakfast                  throughout the conference, including access to your e-mail accounts and quick links to                                                                                                                             or pay the driver cash.
 » Monday Luncheon                           RealPage’s updated and expanded web site—www.realpage.com.                                                                                               In July, the average seasonal high in Las Vegas is 100
                                                                                                                                                                                                      degrees Fahrenheit. Casual and comfortable clothing       You may contact Bell Trans at (702) 739-7990 or
 » Monday Dinner Event                                                                                                                                                                                is recommended. Meeting room temperatures and             C.L.S. at (702) 740-4050. Ground transportation
 » Tuesday Continental Breakfast             Coffee & Networking Breaks                                                                                                                               personal comfort ranges vary, so please bring a           shuttles operate seven days a week and are located
 » Tuesday Luncheon featuring Lisa Trosien   Help yourself to some refreshments between conference sessions. These breaks are a great                                                                 sweater or light jacket.                                   outside of the baggage claim area.
 » Coffee & Networking Breaks                time to catch up with old friends or make new acquaintances.
 » Cyber Cafe
Schedule at a Glance                                                                                                                                                                                                                                                                                      Sessions

 SUNDAY, JULY 23                                  EVENTS                                                                                 GENERAL SESSIONS                                              conference, so be sure to arrive early as space is limited.   - Fast Money: Cashing in with E-Payments
                                                                                                                                                                                                       RealPage staff will be on hand to answer any questions.       - Finding Your Market Niche in Student Living
  4:00 P.M.–8:00 P.M.     Early Registration      User Group Open Forum                                                                  Monday, July 24—10:15 A.M.–11:45 A.M.                                                                                       - Hit the Jackpot with Submetering
                                                  Sunday, July 23—4:30 P.M.–6:00 P.M.
  4:30 P.M.–6:00 P.M.     User Group Open Forum                                                                                          Keeping an Eye on NOI                                                                                                       - How a Revenue Management System Can Help You
                                                  Come learn how you can be part of the RealPage User Group and contribute to product    Even as operators in many markets struggled to keep           SESSION TRACKS                                                  Optimize Rents
  6:00 P.M.–8:30 P.M.     Opening Reception
                                                  direction. Here’s your chance to see how this important team communicates user         occupancy strong and squeeze out even a little rent           The 2006 RealPage User Conference will offer the              - Making Resident Screening Easier in an Increasingly
                                                  interests and assists in product development for RealPage’s on-demand                  growth in the past year, apartment investors have made        following sessions tracks:                                      Complex Environment
 MONDAY, JULY 24                                  products. Meet the committee chairpersons who are responsible for the                  money through cap rate compression and asset sales
                                                                                                                                                                                                                                                                     - New for 2006: OneSite Leasing & Rents, Facilities,
                                                  direction of the products—including software enhancements and priority                 at sky-high values. Looking ahead, however, it’s time         AFFORDABLE MANAGEMENT
  7:30 A.M.–5:00 P.M.     Registration            needs of the general user community—and learn what’s planned for the                   for the operators to shine, as investment returns over                                                                        Purchasing
                                                                                                                                                                                                        - Beginner Training: OneSite Leasing & Rents HUD &
  7:30 A.M.–8:30 A.M.     Continental Breakfast   coming months.                                                                         the next few years should be shaped in large part by             OneSite Leasing & Rents Tax Credits                        - OneSite Accounting Tips & Tricks
                                                                                                                                         net operating income growth. The choices you make              - Fair Housing & Apartment Fire Safety                       - OneSite Best Practices, New Features, Timesavers &
  8:30 A.M.–10:00 A.M.    Keynote Session         Opening Reception                                                                      will matter, whether it’s picking the right markets or                                                                        Tips
                                                  Sunday, July 23—6:00 P.M.–8:30 P.M.                                                    taking advantage of tools to maximize revenues at your         - Keeping Your Tax Credits Safe
  10:00 A.M.–10:15 A.M.   Break                                                                                                                                                                                                                                      - OneSite Deployment Panel Discussion
                                                                                                                                         individual properties. Join Greg Willett of M/PF YieldStar     - OneSite Leasing & Rents HUD Advanced Training
  10:15 A.M.–11:45 A.M.   General Sessions        It’s opening night—the grand kickoff to our conference—in one of the                                                                                                                                               - OneSite Leasing & Rents Advanced Setup Options
                                                  most exciting cities in the world! And we’d like to welcome you to the                 and Raymond Torto of Torto Wheaton Research for an             - OneSite Leasing & Rents Tax Credits Advanced
                                                                                                                                                                                                                                                                       Workshop
  12:15 P.M.–1:15 P.M.    Luncheon                2006 RealPage User Conference with an opening reception filled                          overview of the apartment industry’s near-term outlook.          Training
                                                                                                                                         You’ll gain insight into the big picture trends shaping                                                                     - Seeing Bottom Line Results with Central Reporting
  1:30 P.M.–3:00 P.M.     Concurrent Sessions     with the sights and delights of Vegas. Spend time chatting with                                                                                       - Product Launch & Training: OneSite Leasing & Rents
                                                  your industry peers and RealPage staff or enjoy the attractions                        what you can expect in your business and pick up on              Affordable Waitlist                                        - Site Data Exchange Management & Troubleshooting
  3:00 P.M.–3:30 P.M.     Break                   that can be found in the fabulous Wynn Las Vegas. We’re                                specifics that should help you set the right performance                                                                     - Train-the-Trainer
                                                                                                                                                                                                        - Secure Systems
                                                  expecting more than 400 industry professionals from                                              expectations for the year ahead.
  3:30 P.M.–5:00 P.M.     Concurrent Sessions                                                                                                                                                           - Tax Credits Audit                                          - Utility Invoice Processing
                                                  across the country, so be sure to stop by.                                                       Affordable Industry Update
  6:00 P.M.–10:00 P.M.    Dinner Event                                                                                                                                                                  - The Next Upgrade of HUDManager and MicroHUD
                                                                                                                                                   Join affordable industry experts for a discussion
                                                  Monday Dinner Event                                                                        on the latest hot topics and news. You’ll learn            - Working with Your Contract Administrator
                                                  Monday, July 24—6:00 P.M.–10:00 P.M.
 TUESDAY, JULY 25                                                                                                                        how RealPage is involved in the industry and what              - Working with Your Housing Finance Agency
                                                  You can hit the jackpot at this year’s dinner event! The Wynn Las Vegas will be        development efforts are planned for our affordable
  7:30 A.M.–3:00 P.M.     Registration                                                                                                   housing products. You’ll also learn how we are                MARKETING
                                                  pulling out all the stops to ensure you experience the best of Las Vegas. So bet
  7:30 A.M.–8:30 A.M.     Continental Breakfast   on a fun-filled night among friends and colleagues that will include fine cuisine        helping you react to industry changes through product          - How a Call Center Can Help Your Bottom Line
                                                  and entertainment.                                                                     enhancements, and how our products can help you
  8:30 A.M.–10:00 A.M.    Concurrent Sessions                                                                                                                                                           - Resident Portals: Attract More Prospects, Connect
                                                                                                                                         improve your cash flow. In addition, we’ll discuss how
                                                                                                                                                                                                          with Residents Using Online Services
  10:00 A.M.–10:15 A.M.   Break                                                                                                           you can become involved with RealPage’s affordable
                                                                                                                                          advocacy group and user group/steering committee that         - Virtual Marketing: Using Technology to Drive More
  10:15 A.M.–11:45 A.M.   Concurrent Sessions     KEYNOTE SESSION                                                                                                                                         Prospects and Leases
                                                                                                                                           have direct impact on product direction.
  12:00 P.M.–1:15 P.M.    Luncheon                Monday, July 24—8:30 A.M.–10:00 A.M.                                                                                                                 PROPERTY MANAGEMENT
  1:30 P.M.–3:00 P.M.     Concurrent Sessions     On-demand solutions. ERP solutions. CRM solutions. There’s plenty of answers
                                                  out there to your business needs, but which one will really help your property
                                                                                                                                         HANDS-ON SESSIONS                                               - Advanced Accounting – Consolidations
  3:00 P.M.–3:30 P.M.     Break                                                                                                                                                                          - All-in-One Payment with Convergent Billing
                                                  management company achieve higher ROI while still keeping customers happy? Join        These interactive learning workshops allow attendees to
  3:30 P.M.–5:00 P.M.     Concurrent Sessions     RealPage CEO Steve Winn for a look at how the latest technology is enabling the        experience real-world scenarios for running apartment           - Business Models & Global Updates Workshop
                                                  multifamily industry to better manage its customers—its prospects and residents—       communities using RealPage’s on-demand products.                - Facilities – Assets Module and Mobile Service
                                                  through operational, analytical, and collaborative systems that deliver personalized   These sessions are the most popular sessions of the               Requests
                                                  service and generate profits to the bottom line.
Concurrent Sessions                                                                                                                                                                                                                                                                                                     Concurrent Sessions
 The educational session tracks are designed to assist you in effectively planning your conference time. The following icons will
                                                                                                                                                                                    ensuring that you will receive full payment from HUD.        OneSite Leasing & Rents Advanced Setup                     - Manage rent changes
 help you determine which sessions are best for you.                                                                                                                                                                                             Options Workshop
                                                                                                                                                                                    Learning Objectives
               New Functionality – Any session                           Hands-on Training – Any session                          Client Presentation – Any session                   - Work effectively with your CA                                    Do you know what the latest product updates
                                                                                                                                                                                                                                                         have brought to the OneSite playing field? If     MONDAY, JULY 24
               with this symbol features the latest                      with this symbol includes hands-on                       with this symbol features current                   - Detect and resolve problems
               functionality for that product.                           activities.                                              users of the product that will share                - Meet report deadlines
                                                                                                                                                                                                                                                 not, then here is your chance to learn about all the     3:30 P.M.–5:00 P.M.
                                                                                                                                                                                                                                                 new enhancements in Setup—and how they can be
                                                                                                                                  their experiences and knowledge.                                                                               implemented at your sites to help maximize profits.       Facilities – Assets Module and Mobile Service
                                                                                                                                                                                    Virtual Marketing: Using Technology to Drive                 This session will teach you how to manage site-level     Requests
                                                                                                                                                                                    More Prospects and Leases                                    and company-level settings, including how to work
                                                                                                                                                                                                                                                                                                                  Learn how the Facilities Assets module can
                                                                                                                                                                                           How can you leverage the latest technology to         with floor plans, units, and amenities; how to add
                                                                                                                                                                                                                                                                                                                  help you cut costs and make more informed
                                                                                                                                                                                           capture prospects and encourage them to lease at      custom fields; how to manage guest card and Apply
                                                                                                                         and current standards are affecting submetering                                                                                                                                  purchasing decisions. You’ll learn how to collect
 MONDAY, JULY 24                                               - Learn to use alerts
                                                                                                                         systems. Attendees will also learn about exciting
                                                                                                                                                                                    your properties? In this session, we’ll explore the latest   Now settings; and how to work with rentable items
                                                                                                                                                                                                                                                                                                          cost and warranty information so your sites can
                                                               - Manage vendor lists                                                                                                tools and trends that are helping to drive more leases,      and waitlist settings. We’ll also cover screening and
 1:30 P.M.–3:00 P.M.                                                                                                     new technology from leading metering equipment             such as 3-D site plans, online marketing, search engine      accounts receivable settings, as well as how to assign
                                                                                                                                                                                                                                                                                                          continually monitor the condition of assets—when high
                                                                                                                         suppliers and will meet the service professionals who                                                                                                                            maintenance costs indicate the need for replacement.
                                                             Finding Your Market Niche in Student Living                                                                            placements, podcasting, and online classifieds.               rights to users.
 New for 2006: Leasing & Rents, Facilities,                                                                              can retrofit, preserve, and extend the value of your                                                                                                                              You’ll see how tracking warranty expiration dates will
 Purchasing                                                                  Is your property management company         metering system. Current real-world scenarios will be      Learning Objectives                                          Learning Objectives                                      ensure that assets under warranty are repaired and that
                                                                             venturing into student living? If so,       discussed, including exciting advancements such as           - Capture more qualified prospects                            - Control properties from company level                unnecessary repair costs are not incurred. This session
          Here it is! The latest, most updated version of
                                                             then you’ll want to attend this informative session on      real-time system audits and alerts integrated with your                                                                                                                          will also show you how your facilities department can
          the multifamily industry’s all-around property                                                                                                                              - Learn best practices for online leasing                    - Create and assign custom roles
                                                             the new opportunities opening up for the multifamily        property maintenance management system. Come hit                                                                                                                                 go mobile. The Mobile Service Requests application
 management tool—OneSite. If you are considering
                                                             industry in this market. You’ll learn how our new           the jackpot with Submetering!                                                                                                                                                    keeps your technicians in the field while providing
 a new system or awaiting implementation of one,
                                                             web-based software, OneSite Leasing & Rents                                                                                                                                                                                                  your managers with real-time information on the work
 then you’ll want to attend this session to see the                                                                      Learning Objectives
                                                             Student Living, is helping to facilitate the needs of                                                                                                                                                                                        being performed. You’ll learn how handheld devices
 latest functionality for 2006, including customizable
                                                             student housing. We’ll show you our unique system             - See new technology                                                                                                                                                           allow technicians to update service requests and track
 coaching tips that guide and coach leasing professionals
                                                             infrastructure that is designed to handle the operational     - Meet metering experts                                                                                                                                                        both production and administration time, and how
 through the leasing process; quote sheets that serve as
                                                             issues of renting by the bed or by the unit. You’ll learn                                                                                                                                                                                    synchronizing data allows management to stay on top
 powerful closing tools for leasing agents; and online                                                                     - Earn $3,000 with a $200 investment
                                                             about roommate grouping and waitlisting features, and                                                                                                                                                                                        of maintenance operations.
 pricing, amenities, and maps that can drive prospects
                                                             how the guest card and leasing processes are simplified      Working with Your Contract Administrator
 to make immediate leasing decisions. Learn how to                                                                                                                                                                                                                                                        Learning Objectives
                                                             for student housing.
 enforce your purchasing approval policies, delegating                                                                           TRACS reporting has always been a frustrating                                                                                                                              - Manage assets and costs
 approval responsibility to the properties or centralizing   Learning Objectives                                                 and time-consuming process between sites                                                                                                                                   - Track warranty information
 it in the home office. See the power of the integrated         - Manage units and occupancy                              and contract administrators, consuming up to 40
 alerts and approvals system, making sure that you                                                                                                                                                                                                                                                          - Mobile service requests
                                                               - Customize payment settings                              percent of an average site’s time. The constant back-
 are always informed when a property crosses your                                                                        and-forth process to validate data for submission to                                                                                                                               - Bilingual handheld devices
 key performance benchmarks. See the time-saving               - Use bulk processing
                                                                                                                         HUD has impacted efficiency, HUD compensation,
 efficiencies of true product center integration, as                                                                      and profitability. But thanks to new technology,                                                                                                                                  Seeing Bottom Line Results with Central
                                                             Hit the Jackpot with Submetering                                                                                                                                                                                                             Reporting
 resident information flows to service requests, and                                                                      reporting just got a whole lot easier. In this session,
 purchasing information flows to your asset inventory.               If you could put $200 down on the table and get      you’ll learn how to leverage direct, secure exchange                                                                                                                                    Flexible, detailed reporting is essential to
                                                                    a $3,000 return every time you played, how long      of data between your site personnel and contract                                                                                                                                        pinpointing and addressing weak spots in
 Learning Objectives
                                                             would you sit at that table? This session will explain      administrators using real-time integration that puts the                                                                                                                         your portfolio and building on your strengths. You’ll
   - Learn new functionality                                 the compelling reasons why every property should be         profit back in your profitability statement. You’ll learn                                                                                                                          see how key performance indicators can help you
   - Enforce policies                                        equipped with submetering technology for utility usage.     how to get your voucher requests right the first time,                                                                                                                            see across your entire portfolio quickly and easily,
                                                             During the session, experts will share how legislation
Concurrent Sessions                                                                                                                                                                                                                                                                                                    Concurrent Sessions
 how you can import data into your existing Excel             a must for marketing managers, regional managers, and     rules such as the Next Available Unit Rule and the Unit   TUESDAY, JULY 25                                           Learning Objectives
 reports, and how all data can be combined within the         anyone with the responsibility for budgets, prospects,    Vacancy Rule, and that you are tracking and managing                                                                   - Pinpoint issues with exception reporting
 RealPage product centers, providing you with the             and profit.                                                your verification letters and annual recertifications.      8:30 A.M.–10:00 A.M.
                                                                                                                                                                                                                                               - Improve bottom line with central reporting
 ultimate reporting tool. We’ll also talk about what the      Learning Objectives                                       Learning Objectives                                       Fast Money: Cashing in with E-Payments                       - Improve existing reports
 future holds for Central Reporting, including balanced
 business scorecards.                                           - Track effectiveness of advertising                      - File reviews                                                         In 2004, thirty billion checks were
                                                                - Calculate cost per lease                                - Audit preparedness                                                   written on paper and roughly one            OneSite Deployment Panel Discussion
 Learning Objectives
                                                                - Manage prospects effectively                            - Ensure compliance enforcement                         billion of those checks were converted into electronic             Experienced industry experts tell all! Join our
  - Pinpoint issues with exception reporting                                                                                                                                      payments. How can the multifamily industry                         panel of RealPage and property management
                                                                - Measure ROI with key metrics
  - Improve bottom line with central reporting                                                                          Secure Systems                                            leverage the convenience electronic payments offers        professionals to discover how you can create a
                                                                - Create e-mail marketing                                                                                         into an alternative amenity that can lure renters          deployment plan tailored to your company’s unique
  - Improve existing reports                                                                                                   HUD is moving to an e-government solution.
                                                                                                                                                                                  from competitors and retain existing residents? In         needs and scenarios. Learn how the new OneSite
                                                              Tax Credits Audit                                                This will require your staff to obtain access to
                                                                                                                                                                                  this session, you’ll see how a web-based payment           business models will help you analyze and enforce
 How a Call Center Can Help Your Bottom Line                                                                            and utilize HUD’s secure connection online systems
                                                                      How successful was your last tax credits                                                                    processing system offers electronic payment options        policies and procedures at your sites, simplify
                                                                                                                        for reporting purposes. In this session, we’ll show you
         Not sure how call center technology can                      audit? Were your files in order? This session                                                                that can improve efficiencies in the leasing office.         management processes, monitor property performance,
                                                                                                                        how to obtain access to HUD’s systems and how to
         effectively add to the bottom line of your           is designed to help you implement processes that                                                                    You’ll learn how redundant data entry is eliminated        and create consistent environments. We’ll show you the
                                                                                                                        properly use them. We’ll also explain what the systems
 business? Then come learn the reasons why you should         will avoid possible recapture of your tax credits.                                                                  and how resident ledgers are always up to date with        latest conversion technology and Excel-based tools to       Learning Objectives
                                                                                                                        mean to you and how they can help you maintain your
 use a call center and how it can help you maximize your      Discussions will include how to prepare for your audit;                                                             payment and NSF notifications. And you’ll learn the         speed and simplify your rollout, and also have an open        - Automate resident selection plan
                                                                                                                        compliance percentage and maximize your subsidy
 advertising budget by driving revenue. You’ll see how        what you should do a week prior to your audit, what                                                                 rules—NACHA, credit card, Check 21—for using               forum Q & A session.
                                                                                                                        payments.                                                                                                                                                                          - Waitlist views and workspace
 a call center can help you respond to e-mail prospects       you should do the day before your audit, and what                                                                   electronic payments at your sites. Wells Fargo will
                                                                                                                                                                                                                                             Learning Objectives                                           - Waitlist management
 in 30 minutes or less, and how it can be an integral         business practices you can implement year round to        Learning Objectives                                       also be on hand to show you how financial institutions
 part of your leasing team in ensuring that all prospect      ensure that you are prepared and confident going into                                                                are working with the multifamily industry to process         - Create deployment plan
                                                                                                                          - Access HUD secure systems                                                                                                                                                    OneSite Leasing & Rents Tax Credits
 opportunities are captured. You’ll hear tips on how to       your next audit. Learn how you can use OneSite Tax                                                                  electronic payments.                                         - Create simplified workflows
                                                                                                                          - Obtain information                                                                                                                                                           Advanced Training
 help on-site staff understand the true value of a call       Credits to ensure that your move-ins meet eligibility
                                                                                                                          - Correct problems                                      Learning Objectives                                        Product Launch & Training: OneSite Leasing &                        Are you an advanced user or superuser for
 center and make it a part of their daily routines. This is   requirements, that you adhere to complex compliance
                                                                                                                                                                                    - NACHA operating rules                                  Rents Affordable Waitlist                                           OneSite Leasing & Rents Tax Credits? If you
                                                                                                                        Business Models & Global Updates Workshop                                                                                                                                        are, then this course is for you! Learn how setup
                                                                                                                                                                                    - Credit card association rules                                  RealPage is launching a replacement product for
                                                                                                                                In this dynamic hands-on session, our senior        - Check 21 legislation                                           its DOS-based product ListManager. The new          impacts your tax credits compliance monitoring and
                                                                                                                                solution consultants will take you through the                                                               product—OneSite Affordable Waitlist—will provide            annual reporting. We’ll explain common violations,
                                                                                                                        process of building a business model and show you         Seeing Bottom Line Results with Central                    you with a complete waitlist management tool, allowing      what they mean, and how you can resolve them. You’ll
                                                                                                                        the latest additions to the global update functionality   Reporting (Repeat)                                         you to manage your waitlist applicants through move-        learn about the NAUR (next available unit rule) and
                                                                                                                        within OneSite. You’ll learn how to best configure your                                                               in. In this session, you’ll learn how to automate your      UVR (unit vacancy rule) and how they can impact your
                                                                                                                                                                                          Flexible, detailed reporting is essential to
                                                                                                                        business model so your properties operate reliably and                                                               resident selection plan and see how our Affordable          tax credits. In addition, we’ll demonstrate our newest
                                                                                                                                                                                          pinpointing and addressing weak spots in your
                                                                                                                        proficiently and how to use it to increase your NOI.                                                                  Waitlist can ensure that you remain in compliance with      feature— electronic submissions—and how it can
                                                                                                                                                                                  portfolio and building on your strengths. You’ll see how
                                                                                                                        You’ll also learn how to quickly update your business                                                                the resident selection plan that you have implemented       streamline your tax credit reporting.
                                                                                                                                                                                  key performance indicators can help you see across
                                                                                                                        model to keep up with your constantly evolving                                                                       for your site. You’ll also see how waitlist positions are
                                                                                                                                                                                  your entire portfolio quickly and easily, how you can                                                                  Learning Objectives
                                                                                                                        business needs.                                                                                                      automatically recalculated when activities occur. We’ll
                                                                                                                                                                                  import data into your existing Excel reports, and how                                                                    - Violations
                                                                                                                        Learning Objectives                                       all data can be combined within the RealPage product       demonstrate the audit trail that is kept automatically
                                                                                                                                                                                                                                                                                                           - Setup
                                                                                                                          - Streamline business processes                         centers, providing you with the ultimate reporting tool.   through the normal processing and use of your waitlist
                                                                                                                                                                                  We’ll also talk about what the future holds for Central    and show you how bulk letter management enables               - Electronic submissions
                                                                                                                          - Increase value of assets
                                                                                                                                                                                  Reporting, including balanced business scorecards.         you to easily and quickly produce letters and record
                                                                                                                          - Manage system settings                                                                                           responses with your waitlist applicants.
Concurrent Sessions                                                                                                                                                                                                                                                                                                        Concurrent Sessions
 TUESDAY, JULY 25                                                of residency? A new OneSite Screening feature              success? How does our solution address a core concern     Working with Your Housing Finance Agency                  Troubleshooting                                             Utility Invoice Processing
                                                                 automatically makes those decisions for you. Have          that, unlike a hotel, we are more than a commodity?
 10:15 A.M.–11:45 A.M.                                           you ever had trouble completing the application stage      How does revenue management empower your leasing
                                                                                                                                                                                                     Developing a relationship with your                       Would you like to learn how to                       The challenges of efficient utility invoice
                                                                                                                                                                                                     housing finance agency (HFA) can be                        seamlessly integrate your site’s                     processing demand a smart, reliable, fast, and
                                                                 because the prospect forgot to bring a checkbook to        professionals to sell more and deliver better customer                                                              operational data into your current Accounting               cost-effective solution. Keeping the water, gas, electric,
 All-in-One Payment with Convergent Billing                                                                                                                                           the most beneficial relationship you can build in the
                                                                 cover the application fee? We’ll explain how OneSite       service? How can a business process founded on                                                                      application? Do you currently work with third-party         and other services from being shut off is often tied to
                                                                                                                                                                                      property management of a low-income housing tax
          Small fees add up! So how do you ensure that           Screening will allow your applicants to pay their          science drive improved net operating income and           credits (LIHTC) site. Understanding the challenges        collections or utility billing companies? Would you like    a complex process involving late fees, worn-out A/P
          utility bills, vacant unit cost recovery bills, late   application fees by credit card right in the leasing       portfolio value? Can it do all that without undermining   that face your HFA will help you understand the           to take the manual process out of importing charges         staff, and incomplete reporting. Alternatively, leading
 fees, club house fees, resident damages, and other small        office. Of course, discussions will also cover important    the critical value-added components of the company’s      various requests it makes. Knowing what is important      and/or payments into OneSite? Would you like to             service providers have a complex price list designed
 balances are collected at your sites? In this session,          topics such as screening international prospects, making   business model? This session will answer these            to your HFA and what expectations are will make the       be able to provide these third parties with the data        to absorb profits from your utility billing revenue in
 you’ll see how convergent billing is allowing owners            sure you have done everything possible to screen out       questions and many more by providing an in-depth          management of your LIHTC assets successful. Learn         they need without printing any reports or faxing any        exchange for providing mediocre invoice processing
 and managers to do away with separate invoices that are         prospects with dangerous criminal records, and how to      understanding of the science of and experience with the   tips on how you and your HFA can work together easily     documents? Then this is the session for you. Learn          service. Identifying the important facts of each utility
 difficult to collect and create             master bills for     maximize your screening scoring settings. We’ll even       system.                                                   and effectively. Our panel of contract administrators     about the types of data available for export and import     invoice, promptly paying the correct amount, and
 residents that bring forward                  balances from     provide handouts including industry best practices and
                                                                                                                            Learning Objectives                                       will discuss their monthly processes and how they         and the ways in which you and third parties can access      generating the necessary data for resident billing
 previous months. See how                        convergent      top 25 market benchmarks on scoring standards and
                                                                                                                              - Analyze competitive landscape                         overcome the challenges that they encounter.              your data. You’ll learn about current integration options   services and reporting is a complex process requiring
 billing increases property                       collection     settings.                                                                                                                                                                      as well as new features. You’ll also receive information    an emphasis on speed and quality. In this session,
 percentages. You’ll also learn                     about                                                                     - Optimize rental revenue                               Learning Objectives
                                                                 Learning Objectives                                                                                                                                                            on troubleshooting common interface issues and tips for     attendees will learn how new technologies are being
 the unique integration points                        between                                                                 - Create availability and rent matrix reports             - The HFA’s role
                                                                   - Maximize online applicants                                                                                                                                                 streamlining interface processes.                           used by Velocity to provide the best overall utility
 OneSite Leasing & Rents,
                                                                                                                              - Create operating reports                                - Expectations from an HFA                                                                                          invoice processing services solution for our industry.
 Central Reporting, and Velocity                                            - Optimize efficiencies through self-                                                                                                                                Learning Objectives
                                                                                                                                                                                        - Compliance reporting                                                                                              Invoice processing best practices will be shared, so
 that allows properties to manage                                            screening                                                                                                                                                          - Reduce data entry
                                                                                                                            The Next Upgrade of HUDManager and                                                                                                                                              you can return to your organization with ideas to
 utility billing with little effort required                                  - Determine applicant disqualifications        MicroHUD                                                  OneSite Accounting Tips and Tricks                        - Streamline business processes                             dramatically simplify invoice processing for your
 from site personnel while keeping robust
                                                                              - Compare industry averages and best                         Thinking of upgrading to a web                     Would you like to create a paperless A/P
 information at the fingertips of site and
                                                                            practices                                                      solution? Then come learn the                      approval process? Want to know more about
 home office management teams.
                                                                                  - See the latest features of OneSite      differences between your existing DOS-based software      how vendor insurance works? Then come see the
 Learning Objectives                                                                Screening                               application and OneSite Affordable, your upgrade          advanced capability of OneSite Accounting, where
   - Benefits of convergent bill                                                                                             option. See how easy it is to upgrade and what the        you’ll learn tips and tricks to make your daily workflow
   - Interface to Central Reporting                                                   How a Revenue                         new technology of an Internet application has to offer    more efficient. We’ll show you how to take advantage
                                                                                      Management System Can                 you. We will demonstrate a live migration to OneSite      of the reclassification feature and review some of the
   - Interface to Payments
                                                                                       Help You Optimize Rents              Affordable, discuss the process and implementation of     optional features that require additional setup.
 Making Resident Screening Easier in an                                                            The concept of           an Internet application, and offer suggestions on how
                                                                                                                                                                                      Learning Objectives
 Increasingly Complex Environment                                                                  applying revenue         to handle change management challenges with ease.
                                                                                              management to our             RealPage solution consultants will share their product,     - Streamline workflow
         You don’t think there’s much new in the
                                                                                                industry has been           industry, and compliance regulation experience in this      - Memorize reports
         world of resident screening? Think again. This
                                                                                                  around for years.         interactive exchange.                                       - Manage documents
 session for OneSite Screening users and non-users
                                                                                                     But the practical      Learning Objectives
 alike will open your eyes to new ways to simplify
                                                                                                       solution has only
 the critical resident screening process. We’ll discuss                                                                       - Differences and benefits
 how to increase your occupancy and efficiency by
                                                                                                         just arrived.
                                                                                                                              - Implementation process
                                                                                                                                                                                      TUESDAY, JULY 25
                                                                                                            What are
 making it easier for prospects to self-screen over
                                                                                                              the key         - Challenges of change management                       1:30 P.M.–3:00 P.M.
 the Internet from the privacy of their homes. Not
                                                                                                                elements      - Live upgrade demonstration
 sure if a articular criminal offense merits denial                                                                                                                                   Site Data Exchange Management &
                                                                                                                  to
Concurrent Sessions                                                                                                                                                                                                                                                                                                   Concurrent Sessions
 operations and A/P staff.                                    placements, podcasting, and online classifieds.            Affordable can be a benefit in completing your daily       information, and automating tasks. You’ll also learn         - Simplify service requests                               Learning Objectives
                                                                                                                        tasks while helping you manage your programs and          about daily, weekly, and monthly reporting as well           - Create ancillary income revenue                           - TRACS problems and resolutions
 Learning Objectives                                          Learning Objectives
                                                                                                                        set-asides. You’ll see how a simplified workflow will       as how you can utilize specialized functionality and
   - Review the A/P process challenges                          - Capture more qualified prospects                                                                                                                                                                                                          - TRACS editor and record creation tool
                                                                                                                        enable you to process your special claims, complete       custom roles.                                              Fair Housing & Apartment Fire Safety
   - Reduce costs while improving quality                       - Best practices for online leasing                     your HAP requests, create and transmit your TRACS                                                                                                                                  - Correct HAP requests
                                                                                                                                                                                  Learning Objectives                                                Does your maintenance staff know what is
   - Learn new best practices                                                                                           files, and manage and resolve your TRACS responses.                                                                                                                                 - Manage subsidies
                                                              Keeping Your Tax Credits Safe                                                                                         - Audit data                                                     needed at your properties in order to keep in
   - See new scanning technology for A/P                                                                                Learning Objectives                                                                                                  compliance with Fair Housing laws? Are you ready for
                                                                      Do you understand what a tax credit is and how                                                                - Ensure adherence to policies and procedures
   - Reduce burdens from site staff                                                                                       - Interview applicants                                                                                             your site’s next physical inspection? Would your staff
                                                                      it works? This session is intended to take the                                                                - Reduce support calls                                   be able to identify potential problems or violations and
                                                              mystery out of tax credits by providing you with the        - Manage residents
 How a Revenue Management System Can                                                                                                                                                - Automate tasks                                         swiftly resolve them? In this session, you’ll see how to
                                                              basic fundamentals on what a tax credit is and how it       - Keep up with daily tasks                                                                                         ensure that your accessible units are in compliance with
 Help You Optimize Rents (Repeat)                                                                                                                                                   - Increase productivity
                                                              affects your daily routine in managing a site that must     - Complete compliance tasks                                                                                        accessibility requirements. In addition, you’ll learn how
         The concept of applying revenue management           maintain compliance with federal tax credit programs
         to our industry has been around for years. But                                                                   - State and government reporting                        Train-the-Trainer                                          to train your maintenance staff to adhere to the rules
                                                              or other state and/or local programs. Learn the basics                                                                                                                         mandated by HUD for the upkeep of properties. You’ll
 the practical solution has only just arrived. What are       of eligibility rules, including income eligibility and                                                                      Are you considering using your internal training
                                                                                                                                                                                          resources to deliver OneSite training to your      learn what is involved in a physical inspection, how
 the key elements to success? How does our solution           statuses for full-time students and foster children.
 address a core concern that, unlike a hotel, we are more     Learn how to handle absent household members and          TUESDAY, JULY 25                                          users? Are you already training on OneSite and would       violations impact your score, and how to consistently
                                                                                                                                                                                  like to know how other trainers approach their classes?    pass your inspections. You’ll also see how OneSite
 than a commodity? How does revenue management                how to determine an applicant’s eligibility. We’ll        3:30 P.M.–5:00 P.M.                                                                                                  Facilities and its mobile service request feature can
 empower your leasing professionals to sell more and          show you how to properly interview an applicant and                                                                 Come join our train-the-trainer roundtable discussion
                                                                                                                                                                                  to find out more about the RealPage Client Trainer          help your facilities maintenance department and
 deliver better customer service? How can a business          how to verify the information given on an application     Advanced Accounting – Consolidations
                                                                                                                                                                                  Program. You’ll meet other trainers and learn how          management staff maximize physical inspection results.
 process founded on science drive improved net                or through an interview. All of these are basic                          Need help consolidating your chart         they keep their organizations up to date. This specialty
 operating income and portfolio value? Can it do all          fundamentals that are required to protect your tax                                                                                                                             Learning Objectives
                                                                                                                                       of accounts? We’ll show you an easy        networking session is for current training professionals
 that without undermining the critical value-added            credits.                                                                                                                                                                         - Accessible unit compliance
                                                                                                                        way to create a set of financial reports—whether it is     or those who plan to provide OneSite product training
 components of the company’s business model? This
                                                              Learning Objectives                                       for a brief overview of your portfolio or a financial                                                                   - REAC inspections
 session will answer these questions and many more by                                                                                                                             at their companies.
                                                                - Software and procedures                               review for an owner or investor. You’ll learn how                                                                      - Fair housing challenges
 providing an in-depth understanding of the science of                                                                                                                            Learning Objectives
                                                                                                                        the Consolidations module works and how you can                                                                        - Fair housing legislation
 and experience with the system.                                - Eligibility procedures
                                                                                                                        compare financial data across different properties and       - Available tools for trainers
 Learning Objectives                                            - Basic tax credits knowledge                           regions.                                                    - Database and training guide customization              OneSite Leasing & Rents HUD Advanced
   - Analyze competitive landscape                                                                                      Learning Objectives                                         - Client trainer time requirements                       Training
                                                              Beginner Training: OneSite Leasing & Rents
   - Optimize rental revenue                                  HUD & OneSite Leasing & Rents Tax Credits                   - Create financials with owner COA                                                                                         Are you an advanced user or superuser of
   - Create availability and rent matrix reports                                                                                                                                  Resident Portals: Attract More Prospects,                         OneSite Leasing & Rents Affordable HUD? If
                                                                      Are you a new OneSite Affordable user or            - Consolidate financial reports
                                                                                                                                                                                  Connect with Residents Using Online Services               you are, then this course is for you! This session will
   - Create operating reports                                         considering the move to an Internet application
                                                                                                                        OneSite Best Practices, New Features,                             Resident portals attract prospects and             provide you with tips to detect and repair common
                                                              to manage your tax credits compliance? Then join us
 Virtual Marketing: Using Technology to Drive                                                                           Timesavers & Tips                                                 increase resident satisfaction by streamlining     problems experienced by users, including information
                                                              for this session, which will introduce you to OneSite
 More Prospects and Leases (Repeat)                                                                                                                                               communication and providing convenient online              on the TRACS file editor and TRACS record creation
                                                              Affordable through firsthand interaction with the                 You’ve implemented the product, but are you
                                                                                                                                                                                  services. Learn how a resident portal can also help your   tool. We’ll also help you make sense of TRACS
         How can you leverage the latest technology to        application. Learn how to process a prospect all the             using all the new features and functionality? If
                                                                                                                                                                                  sites be more efficient by using online service requests,   responses and provide tips on correcting HAP Requests.
         capture prospects and encourage them to lease at     way through the move-in process, from the interview       you’re not sure, then come see them in action! You’ll
                                                                                                                                                                                  online rent payment, utility connections, and other        You’ll also learn how to manage subsidy of your vacant
 your properties? In this session, we’ll explore the latest   to certification to move-in. You’ll learn how to manage    explore ways to improve day-to-day operations and
                                                                                                                                                                                  valuable resident services.                                and occupied units. Included will be an FAQ period and
 tools and trends that are helping to drive more leases,      your annual recertification notices, enter annual          enhance your property operations by maximizing
                                                                                                                                                                                                                                             discussion of common problems with resolution steps.
 such as 3-D site plans, online marketing, search engine      recertifications, and lease renewals, and how OneSite      revenue, controlling site spending, tracking warranty     Learning Objectives
Concurrent Sessions                                                                                                  2006 RealPage User Conference Registration Form
                                                                                                                                                                                                                                                                 Please complete each section.



                      1. REGISTRANT INFORMATION                                                         3. SPECIAL NEEDS                                                                                      6. PAYMENT
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                                                                                                          Please indicate which events you plan to attend.                                                         _________________________________________________________
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                                                                                                          (No additional fees)                                                                                        NAME ON CARD
                        CITY                                      STATE                ZIP CODE
                                                                                                             Sunday, July 23
                                                                                                                                                                                                                   _________________________________________________________
                       _________________________________________________________                               I will attend the open forum.
                                                                                                                                                                                                                      CARD NUMBER                                             EXPIRATION DATE
                        PHONE                                     FAX                                          I will attend the opening reception.
                                                                                                             Monday, July 24                                                                                       _________________________________________________________
                       _________________________________________________________                               I will attend the keynote breakfast.                                                                  BILLING ADDRESS
                        E-MAIL                                                                                 I will attend the lunch.
                                                                                                               I will attend the dinner event.
                                                                                                                                                                                                                   _________________________________________________________
                       _________________________________________________________
                                                                                                             Tuesday, July 25                                                                                         CITY                                                    STATE    ZIP CODE
                        EMERGENCY CONTACT                                 EMERGENCY PHONE
                                                                                                               I will attend the continental breakfast.
                                                                                                               I will attend the lunch.
                       Designation(s)            CPE  CAPS               CPA
                                                 CPM  NALP               Other_______
                       Certificate of Completion for CPE or CEU
                         Please check here if you want a certificate.
                                                                                                               There are three easy ways to register
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                       _________________________________________________________                                        Attn: 2006 RealPage User Conference
                        NAME ON BADGE Print your name exactly as you wish it to appear on your badge.                   RealPage, Inc.
                                                                                                                        4000 International Parkway
                                                                                                                        Carrollton, Texas 75007-1913

                      2. GUEST INFORMATION                                                                         2. Fax your completed registration form(s) with credit card information to (972) 820-3383. Faxed registration forms
                                                                                                                      will only be processed with payment.
                       A paid guest registration includes opening reception, Monday’s keynote
                       breakfast, Monday’s lunch and dinner event, and Tuesday’s breakfast                         3. Register online at www.realpage.com. For additional conference information, please call 1-87-REALPAGE, ext. 3370.
                       and lunch. (Additional fees apply. Please see section 4.)                                                RealPage is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education
                                                                                                                                on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
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                       _________________________________________________________                                                Nashville, TN 37219-2417 www.nasba.org.
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                        GUEST’S NAME

                                                                                                                     CANCELLATION POLICY: In order to issue a full refund, RealPage must receive written cancellation notice no later than July 14, 2006.
                                                              Place your bets on 23, 24, 25…
                                                                                                                        The Knowledge to
                                                              of July, that is.
                                                              That’s when the 2006 RealPage User Conference will be heading to
                                                              the fabulous Wynn Las Vegas! It’s the best of both worlds—informative
                                                              educational sessions…dynamic industry speakers…hands-on workshops…
                                                              networking opportunities…and unlimited fun and entertainment in
                                                                                                                        2006 REALPAGE USER CONFERENCE
                                                              exciting Las Vegas!

                                                              Go to www.realpage.com
                                                              or call toll-free 1-87-REALPAGE, ext. 3370


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 2006 REALPAGE USER CONFERENCE

								
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