Slide 1 - Williams Alliance International_1_

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					From Reactive to Proactive:




                        Moving IT/BI From
                      Reactive to Proactive in
            Process Performance Improvement
From Reactive to Proactive:



   FACTS:
   • 92% of Senior Managers report
     critical or important need to improve
     performance management (The Economist, Price
      Waterhouse Coopers)

   • Less than 35% of Senior Managers
     base decisions on internal corporate
     data (EDI research paper)
From Reactive to Proactive:




    What is BI’s role?
    • Show potential optimal intersections of sales,
      marketing, finance, and supply chain functions
                -or-
    • Decision makers’ resource for managing
      performance improvement
        – Getting the right information
        – To the right people
        – For the right decisions
Moving IT/BI From Reactive to Proactive in Performance




       Objectives:

       How to move IT from a system/data
       management organization to a
       leadership role in enterprise performance
       improvement.

       How to move BI from a marketing role to a
       strategic initiative driver
From Reactive to Proactive:




    Enterprise Performance Improvement:
    optimizing the capabilities and efficiencies of
    the organization’s strategic processes
    toward maximizing customer loyalty, market
    demand, efficiencies, and profit.
From Reactive to Proactive:



    BI / IT is the logical leader for enterprise
    performance improvement.

    BI/IT is unique in its
    • Capabilities
    • Context of knowledge
    • Perspective
From Reactive to Proactive:



    Strategic processes are the key to performance
    improvement
    • Produce and/or deliver key products and services
    • critical to competitive position
    • Cross functional / enterprise wide
    • link to the strategic objectives
    • How customers see the organization
    Strategic processes are abstract.
    They are best understood with metrics.
From Reactive to Proactive:




    Enterprise performance improvement:
    • Links improvement efforts to and facilitates
      accomplishing strategic objectives
    • Is enterprise wide, internal and external, in
      scope and breadth
    • Links all functional groups and all levels to
      profitability and execution of strategy
    • Is systemic in nature
From Reactive to Proactive:



    The steps:

    1.   ID the strategic processes      7. Create missing metrics
    2.   Link the processes to           8. Identify critical performance
         strategic goals and                 improvement processes
         objectives                      9. Form a Performance
    3.   Define enterprise metrics for       Improvement Campaign Team
         the processes                   10. Map and analyze the process
    4.   ID existing and missing         11. Locate key improvement areas
         metrics                         12. Form tactical teams around
    5.   Tie existing intelligence           improvement areas
         information to the processes    13. Design and test changes
    6.   Build a data model for each     14. Implement changes and verify
         process                             gains
                                         15. Enhance the BI data base
From Reactive to Proactive:




    Step 1. ID the strategic processes
        – Produce and/or deliver key products and
          services
        – critical to competitive position
        – Cross functional / enterprise wide
        – link to the strategic objectives
        – How customers see the organization
From Reactive to Proactive:




    Step 2. Define enterprise metrics for the
      processes
        – Full scope
        – Quality, cost, productivity
        – Reflect the strategic goals and objectives
From Reactive to Proactive:




    Step 5: Tie existing intelligence information
    to the process and design reporting metrics
        – What is useful and what is not, the right
          information for the strategic objectives
        – Structuring and organizing the data, the right
          detail for the right people
        – The Goal: performance improvement, getting
          the right information to the right people for the
          right decisions
From Reactive to Proactive:




    Step 8: Identify critical performance
    improvement processes
        – What is useful and what is not
        – Structuring and organizing the data
        – Getting the right information to the right
          people for the right decisions
From Reactive to Proactive:




    15. Enhance the BI data base
        – Refining what is useful and what is not
        – Building from the experience
        – Creating an efficient performance
          improvement tool.

				
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posted:6/29/2011
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