Housing and Homelessness Services
Tenancy planning and review process tool
Before a tenancy starts (offer stage) Start of a tenancy (within first month) During a tenancy Ending a tenancy
Objective: Ensure the prospective tenant has a Objective: Establish the tenancy, review barriers Objective: Build the tenant’s capacity to access and Objective: Support tenant to make a smooth
clear understanding of the type of housing to accessing and sustaining long-term housing sustain a long-term tenancy and monitor and review transition to identified long-term housing option.
assistance on offer. and commence working with tenant to identify an progress made in working towards the appropriate
appropriate exit outcome and pathway. exit outcome. Provider
Provider When tenant is ready to sustain a long-term tenancy,
Communicate to prospective tenant what type of assist tenant to identify and transition to the most
assistance is provided in transitional housing and Make an assessment of the tenant’s situation and Periodically review Tenancy Plan with tenant to check appropriate long-term housing option, depending on
what it is not. needs. their progress and make any required changes or updates. their circumstances.
If prospective tenant is in agreement with the Assist tenant to establish and stabilise their Engage in proactive, tenancy management practices If tenant requires social housing, seek to identify
conditions and offer is accepted, start the tenancy. tenancy by providing information and assistance to that sustain and support the tenancy and which continue appropriate property from provider’s own stock, from
Notify Housing Service Centre that applicant has build tenancy management skills, if required. to build the tenant’s tenancy management skills. that of other providers or by liaising with the
accepted offer. Identify with tenant what would be an appropriate Ensure tenant continues to have an active application department (subject to exit procedure and being
exit option and pathway for tenant to achieve this with the department. Assess whether their application matched from housing register to social housing).
Tools/references: goal, where possible. for long-term social housing still needs to be deferred If tenant’s exit option is private housing, encourage
Transitional Housing Allocations Policy Link tenant with any support services that may be or not. tenant in own capacity. As needed, link tenant to
SPPRO1: Allocation Procedures for Long-term, required. Liaise with the Housing Service Centre to discuss private housing assistance offered by the department
Affordable and Transitional Housing tenant’s situation and suitability for long-term social or other services/one-off assistance, as appropriate.
Referral Report Tools/references: housing when contacted at 3 monthly review or when Notify the department of the tenant’s exit and of
Practice Guide: Matching to Transitional Housing Tenancy Agreement tenant’s application reaches automatic deferral end date. resulting property vacancy.
Housing Register Advice Form – Community Tenancy Plan (development)
Housing Housing Register Advice Form – Community Tools/references: Tools/references:
Information Sheet: Allocations Policy - Rejection Housing (if provider is seeking to cancel deferral Community Rent Scheme (CRS) Tenant Report SPPRO2: Exit procedure
of Offer of tenant’s application before the end of the Housing Register Advice Form – Community Housing SPPRO1: Allocation Procedures for Long-term,
Providers’ own policies/information pack three months) Tenancy Plan (implementation) Affordable and Transitional Housing
regarding conditions of tenancy Tenancy Planning and Review Practice Guide Tenancy Plan Review template Notification of Vacancy Form – Community Housing
Tenancy Planning and Review Practice Guide Tenancy Planning and Review Practice Guide Tenancy Planning and Review Practice Guide
Applicant (prospective tenant) Work with the provider in the tenancy planning Tenant Tenant
Needs to understand the type of assistance on process to identify appropriate exit option and Notify the Housing Service Centre of any changes in Proactively seek to obtain suitable long-term housing.
offer, as explained in the Tenant Guide to pathway. circumstances. Notify the provider and department of changes in
Transitional Housing and agree to this before Work with any support services that may be able to Work towards long-term housing goal, as outlined in circumstances.
entering into a Tenancy Agreement. provide appropriate assistance. the Tenancy Plan.
If inclined to reject offer, needs to understand the Review Tenancy Plan with the provider.
repercussions. Tools/references: Renting in the Private Market Fact sheets (on
Tenant Guide to Transitional Housing Participate in Application Review with Housing Service department’s website)
Tools/ references: Tenancy Agreement Centre. Private Housing Assistance product information
Tenant Guide to Transitional Housing Tenancy Plan (development) (including RentConnect, National Rental
Information sheet: What is transitional housing? Tools/references:
Affordability Scheme, Bond Loan etc).
Information sheet: What is community housing? Tenant Guide to Transitional Housing
Housing Service Centre TAASQ and Residential Tenancies Authority
Information sheet: Your rent in community Tenancy Plan (implementation) H contact details and information
If a very high need tenant (Segment A) contact Tenancy Plan Review template
provider every three months from the date of the Tenant Guide to Transitional Housing
tenant’s application to review tenant’s readiness Housing Service Centre
Housing Service Centre to undertake a social housing tenancy. Housing Service Centre
Upon receiving advice from provider, update Conduct six-monthly reviews of tenant’s application.
Manage applications based on deferral advice Where tenant needs long-term social housing, work
Housing Register to reflect that applicant is in Advise tenant of the outcome of the review.
from provider. with provider to identify suitable property.
transitional housing. Application for social housing If a very high need tenant (Segment A) contact
If tenant is moving to private housing, provide private
assistance is automatically deferred for three Tools/references: provider every three months from the date of the
housing assistance product, if eligible.
months. Procedure: Three monthly contact process for tenant’s application to review tenant’s readiness to
undertake a social housing tenancy. Update housing register upon receiving advice from
very high need applications
Tools/references: provider and tenant to reflect tenant’s changed
Procedure: Deferring applications Manage applications based on deferral advice from
Procedure: Completing the referral process provider. circumstances and exit outcome.
(Social Housing Procedures Manual) Tools/references:
Valid/invalid rejection of offer Policy: Offers of housing
Procedure: Application review
Procedure: Three monthly contact process for very Procedure: Prepare to offer housing
high need applications Exit procedure (Social Housing Procedures Manual)
Procedure: Deferring applications Procedures for application and register management