Slide 1 - Marshall Group

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					Marshall Motor Holdings
  Briefing Slides – May 2011
Marshall Motor Group

•   £685m annual turnover                        Logo

•   Top 10 Dealer Group in UK
•   2nd largest privately owned dealer group
•   63 franchised dealer businesses, plus
    – 5 accident repair centres
    – 4 filling stations
    – 1 wholesale parts distribution warehouse
•   26 manufacturer brands
•   40,000 new and used vehicle sales
•   350,000+ vehicles serviced or repaired
•   1,975 colleagues
Marshall Leasing

• £25m annual turnover
• Offices in Huntingdon and Woodford
• 5,000 cars on fleet
   – 4,500 on Contract Hire
   – 500 on Fleet Management
• 30 colleagues
• 2 brands

                       Logos
 Strategic Vision

       “To be the UK’s Premier automotive retail and leasing group

              as recognised by our Colleagues, Customers,

                    Business Partners & Shareholders.


     To achieve our vision we will create a customer centric culture,

as well as operate as world class retailers who deliver retailing excellence
            and are regarded as an employment destination”
4 Key Operational Levers
• Delivering an extra-ordinary experience to our customers at
  every opportunity, thereby ensuring outstanding customer
  satisfaction

• Demonstrating retailing excellence in everything we do,
  internally and externally, by consistently adopting robust
  processes

• Building strong relationships with our brand partners and key
  suppliers

• Being a great place to work for our colleagues
                                        Vision



                                      2 part strategy


   Customer
  Satisfaction
                      Operational
                      Excellence
                                                         Growth &
              Optimise
                                                        Development
            Performance

Relationship with
                    People Focussed
business partners
Growth and Development Strategy


                     •   National focus

                     •   Scalable opportunities

                     •   Major towns and cities

                     •   Not metropolitan

                     •   Appropriate property solutions

                     •   Dual franchise where appropriate

                     •   Cambridge & Peterborough- infill or
                         dual only
Marshall Motor Group




 Commercial
Marshall Motor Group
This is Marshall – Our Values
• We are one team of valued individuals, who are proud of what we do
• We always aim to represent our brand partners in the best light
• We will always act in spirit of partnership and conduct ourselves in a
  professional and robust manner
• We are wedded to the delivery of outstanding customer experiences
  every time
• We demand and reward high performance
• We are passionate about retailing excellence
• We are competitive, play to win and don’t accept second best
• We are commercial and will embrace all sound business opportunities
  and always aim to think outside of the box
• We will conduct ourselves in an appropriate and professional manner
  with the highest levels of honesty and integrity
• We have a fun, open and transparent culture

				
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