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					                  REVISED HEALTH AND SAFETY

                            POLICY AND GUIDELINES

                                    1 DECEMBER 2007




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                            POLICY & PROCEDURE CONTENTS


                                      TITLE                                                       PAGE

       Health & Safety Statement                                                                    3
       Health & Safety Booklet                                                                      7
       Sections:
       Instructions                                                                                  9
       Trust’s Health & Safety Policy                                                               10
       Accident Prevention                                                                          12
       Obligations to the Employer and Employee                                                     14
       General Rules Applicable to all Staff                                                        16
       Rules Applicable to Office Staff                                                             20
       Rules Applicable to Managers                                                                 21
       In the Event of an Accident                                                                  23
       Fire Precautions                                                                             24

       Lifting                                                                                      25
       Health and Safety Features of my Workplace                                                   26
       Evacuation Procedure                                                                         27
       Hazard Spotting                                                                              28
       Lone Workers Policy                                                                          30
       Risk Assessment for Young Persons                                                            34
       Risk Assessment for New and Expectant Mothers                                                35
       Safer Handling Policy                                                                        39
       Kitchen Hygiene Procedure                                                                    41
       Control of Substances Hazardous to Health                                                    43
       The Right to Inspect                                                                         44
       Policy on HIV Disease                                                                        45
       Staff Personal Safety Policy                                                                 47
       Guidelines to all Employees on dealing with Violence,
                                                                                                    49
       Aggression and Personal Safety
       Fire                                                                                         62




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                            HEALTH AND SAFETY STATEMENT
       STATEMENT OF INTENT

       The Wilf Ward Family Trust is committed to health and safety as laid down by
       the Health and Safety at Work Act 1974 and the Trust's Chief Executive is
       responsible for its implementation.

       It is the Trust’s intent to provide and maintain, as far as is reasonably
       practical, a safe and healthy work environment. This is achieved by ensuring
       all policies, procedures and working practices of the Trust takes into account
       safety and health related issues for both staff and the people who use the
       Trust’s services.


       ORGANISATIONAL PRACTICE

       The Board of Trustees have directed that the Chief Executive of the Trust is
       responsible for Health and Safety within the organisation and should ensure
       the budget prepared each year enables the Trust to respond positively to H & S
       issues.

       The Chief Executive has delegated overall responsibility to the Personnel
       Manager, whose role will be to ensure legislation is understood and carried out.
       The Personnel Manager will ensure Managers get the appropriate training in
       order that they can implement the codes of practice and policies laid down by
       the Trust.

       Each operational area is managed by an Area Manager who will ensure their
       Scheme Managers are operating the procedures and will review their progress
       on a regular basis.

       Where services are provided in another agencies’ property (i.e. Housing
       Association) the Area Manager will ensure the properties are maintained in
       accordance with the Management Agreements and any issue relating to the
       Health and Safety of either staff or service users will receive paramount
       attention. If there is a failure by other agents this must be referred directly to
       the Chief Executive.

       The Trust has a dedicated training budget which is managed by the Training
       Manager who will prioritise the training budget to meet the training needs of
       staff under Health and Safety legislation.

       All employees, volunteers and students are issued with the Trust’s Health and
       Safety booklet prior to commencement of work. All employees, volunteers and
       students are given a comprehensive induction programme during the first 6
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       weeks of work. It is the Manager’s responsibility to ensure induction is
       conducted in a formal manner and particular credence is given to Health and
       Safety issues.




       Training is provided in residential homes in accordance with the Registered
       Homes Act 1984, also Supported Accommodation is required to meet the same
       standards, not only in training but also in the standard of accommodation
       services.

       The Trust’s Health and Safety Statement of intent quite clearly states it is the
       responsibility of all employees to take reasonable care for the Health and Safety
       of themselves and others and to co-operate with the Trust in the
       implementation of the Act.

       The Health and Safety statement will be reviewed on an annual basis by the
       operations policy and procedure review team. If any changes in legislation
       result in amendments being required, these will be made immediately. The
       Personnel Manager has ultimate responsibility for the review of the health and
       safety policies.

       ALL EMPLOYEES / RELIEF STAFF AND VOLUNTEERS:

       It is the duty of every employee whilst at work

              a):    To take reasonable care for the health and safety of themselves and
                     other persons who may be affected by their acts or omissions at work
                     and
              b):    To co-operate with their employer (or any other person) so far as it is
                     necessary to enable any duty or requirement under the Act to be
                     performed or complied with and
              c):    To accept responsibility of Health and Safety within their workplace.

       It should be recognised and accepted that Health and Safety is everyone’s
       responsibility and by raising issues and having open discussions, risks can be
       minimised. Health and Safety therefore must form part of good corporate
       governance.

       SAFETY ADVISORS
       The nominated Safety Advisors shall
         •     Anticipate any health and safety hazards resulting from new
               processes or work activity and advise the Personnel Department of the
               measures to be undertaken where any risk exists
         •     Liaise with the enforcing authorities on behalf of the Trust as required
         •     Undertake routine health and safety inspections when requested to
               do so by the Personnel Department
         •     Undertake or arrange health and safety training for all personnel, as
               requested by the Personnel Department

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           •         Ensure that the Trust is pre-warned of any changes to Health and
                     Safety Legislation and plan for these accordingly




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       GENERAL:
       Management and employees should be vigilant at all times to ensure the safety
       of themselves and service users. The Manager will undertake regular
       inspections of the establishment and consult with staff in respect of any
       required changes or additions.

       Risk assessments will be carried out using the five steps to risk assessment
       policy. They will be conducted by scheme managers, staff or appointed
       persons.

       Risk assessments will be conducted wherever new equipment or procedures
       are implemented, changes are made to existing procedures or new risks are
       identified.

       All risk assessments will be reviewed on an annual basis. New risk
       assessments should be reviewed after three months to ensure that the control
       measures are adequate.

       Safe working practices will be developed from the findings of risk assessments
       and each employee will be responsible for following these safe working
       practices drawn to their attention.

       Contractors – WWFT will only employ contractors who are competent in their
       respective field of employment. Prior to using any contractor or engaging sub-
       contractors, the Health and Safety Co-Ordinator shall ensure that they hold
       sufficient liability insurances for the activities to be undertaken with WWFT.
       Contractors will be required to submit a copy of their health and safety policy
       (where applicable), risk assessments and method statements for all works to be
       undertaken.

       Contractors who are selected for employment with WWFT are required to
       ensure that all personnel sent to work on WWFT projects are competent and
       trained in health and safety.

       HAZARDS OR RISKS:
       Employees will come into contact with the following pieces of equipment and at
       all times they should follow the manufacturer's instructions on the use of the
       equipment and bring to the attention of management any defects that may be
       prevailing. In the absence of written instructions it will be the duty of the
       Manager to instruct staff on the use of equipment.

       KITCHEN EQUIPMENT:
       Sharp knives, meat slicer, microwave oven, deep fat fryers, hot-water boiler,
       gas oven and food mixers.

       GARDENING EQUIPMENT:
       Lawn mowers, hedge trimmers and power tools.

       HOISTS for moving Service Users.

       SPECIALLY-ADAPTED BATHS

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       GAS HEATING SYSTEM AND WATER BOILERS:
       Note: Only qualified engineers should approach this plant.

       DOMESTIC CLEANING EQUIPMENT:
       Such as Floor Buffing Machines, Vacuums & Carpet Cleaner.


       OTHER HAZARDS & RISKS:

       MEDICATION:
       Staff should make themselves aware of the policy on the storage and issuing of
       drugs and general medication.

       MOVING AND HANDLING OF CLIENTS:
       This can cause serious back injury to employees and it will be the
       responsibility of the Manager to ensure staff have the relevant training and use
       the training in line with the service users care plans.

       TRANSPORT:
       It is the responsibility of the Manager to ensure that the transport owned by
       the Trust is properly maintained and kept in a legal roadworthy condition. It is
       the responsibility of each driver to report defects on the vehicle and to ensure
       passengers are properly seated and wheelchairs correctly secured.

       FIRST AID:
       The Manager will be responsible for First Aid, First Aid boxes and ensuring
       staff are trained.

       FIRE:
       It is the responsibility of the Manager to ensure staff are trained in the
       procedures for fire drill and evacuation. Employees must follow the
       instructions given. They should also ensure that Fire Exits and doors are kept
       free from obstruction.

       RESPONSIBILITY:
       Unless otherwise stated it will be the Managers responsibility to ensure that all
       electrical and mechanical equipment is fully maintained to manufacturer's
       recommendations.

       ACCIDENTS, DISEASES & DANGEROUS OCCURRENCES:

       The Area Managers and Scheme Managers are responsible for bringing to the
       notice of all employees the Policy and Procedure for reporting accidents,
       diseases and dangerous occurrences and it is the duty of the employees to
       implement this procedure.

       Note:-

       A copy of the Health and Safety at Work Act is available to all Staff on request


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                            The Wilf Ward Family Trust




                                        Health and Safety
                                             Booklet




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       CONTENTS



       INSTRUCTIONS



       SECTION

       1. Trust's Health & Safety Policy Statement


       2. Accident Prevention


       3. Obligations to the Employer and Employee


       4. General Rules Applicable to all Staff


       5. Rules Applicable to Office Staff


       6. Rules Applicable to Managers


       7. In the Event of an Accident


       8. Fire Precautions




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       INSTRUCTIONS

       This booklet has been produced to inform you of:

              a.     SAFE WORKING PRACTICES
              b.     HOW TO AVOID ACCIDENTS

       It does not give you a rule to follow in every situation, nor is it a substitute for
       sound common sense. It is intended to provoke thought and create general
       awareness of Health and Safety matters by providing a framework of safe
       practices and systems within which to work.

       The booklet covers all aspects of the Trust's Operations. You will be briefed on
       the Section(s) which apply to your job and place of work. Questions will be
       asked to ensure your interpretation of the points covered is correct.

       Please also study Sections of the booklet which are not immediately applicable
       to your work locations. They may contain information which will be useful to
       you in the future.

       IN THE INTEREST OF YOUR OWN AND OTHER PEOPLE'S SAFETY, IT IS
       RECOMMENDED THAT YOU HAVE THIS BOOKLET WITH YOU, WHILE
       AT WORK, SO THAT YOU CAN USE IT FOR REFERENCE IF NECESSARY.

       The booklet will be under constant review and will be re-issued when
       necessary.

       Alterations or additions to the booklet that occur before a reprint will have
       undergone consultation and will be communicated to employees

       Be sure that you are aware of and keep up to date with your responsibilities to
       your own Health and Safety and that of others. Ensure that you fully
       understand the information given in the Trust's Health and Safety Policy
       Statement.

       If you are unsure of any aspect of Health and Safety,

       DO NOT LIVE TO REGRET IT AT YOUR LEISURE - ASK NOW!




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       PERSONNEL PROCEDURE

       HEALTH AND SAFETY POLICY STATEMENT

       It is the policy of the Wilf Ward Family Trust to seek to provide a safe and
       healthy work place and working environment for all of its employees. To that
       end, it is committed to the removal of potential hazards where possible and to
       the setting up of procedures for dealing with unavoidable hazards and any
       resulting incidents that occur. It also intends to institute training in order to
       reduce the likelihood of such incidents. The Trust recognises its responsibility
       to protect the health and safety of service users and other persons who may be
       affected by its work and activities, including volunteers.

       The Trust will meet these responsibilities in particular paying attention to the
       provision and maintenance of:

       i)   Safe place of work and safe access to it.
       ii)  Healthy working environment.
       iii) Adequate welfare facilities.
       iv)  Plant, equipment and systems of work that are safe.
       v)   Safe arrangements for the use, handling, storage and transportation of
            articles and substances.
       vi) Sufficient information, instruction, training and supervision to enable staff
            to avoid hazards and contribute positively to their own health and safety
            at work.
       vii) Administrative arrangements designed to promote effective safety
            management.

       Overall responsibility for health and safety matters within the Trust is vested in
       the Chief Executive. However in view of the number of workplaces and in order
       to ensure that matters relating to health and safety are dealt with promptly,
       the manager of each workplace has been delegated responsibility for this area
       and the Trust will provide competent technical and specialist advice on health
       and safety matters where this is necessary to assist those with managerial and
       supervisory responsibility for ensuring safe conditions of work.

       However, the Health and Safety at Work Act 1974, recognising that this is such
       an important area, lays down certain duties on all employees. The duties are to
       take care for the health and safety of themselves and of other persons who may
       be affected by their acts or omissions and co-operate with the Trust and its
       officers to enable it to carry out its own responsibilities. To that end each Trust
       establishment is required to provide and maintain a comprehensive and up to
       date set of local safety rules, and members of staff are required to make
       themselves familiar with these and part of their induction.




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       In particular, staff have a duty to:

       -        Work safely, efficiently and without endangering the health and safety of
                themselves, their colleagues, their Service Users or the general public.

       -        Adhere to the safety procedures laid down by the Trust and its officers
                from time to time, and conform to all instructions given by those with a
                responsibility for health and safety.

       -        Use protective equipment and use appropriate safety devices, where these
                are provided for use at work.

       -        Study and be familiar with Trust regulations and procedures with regard
                to fire precautions, etc.

       -        Report all accidents at work and complete the Accident Report form no
                matter how trivial the event so that a record may be made in the Accident
                Book immediately. Similar action must be taken in respect of both staff,
                Service Users, volunteers and visitors.

       -        Meet their other statutory safety obligations, including that laid down in
                Section 8 of the Act, which states "no person shall intentionally or
                recklessly interfere with or misuse anything provided in the interests of
                health, safety or welfare in pursuance of any of the relevant statutory
                provisions".

       A copy of this statement is issued to all staff. It will be reviewed, added to or
       modified from time to time so that it is kept relevant to circumstances.

       This policy is written in accordance with the following legislation.

            •         Health and Safety at Work 1974
            •         Consumer Protection Act 1987
            •         Management of Houses in Multiple Occupation Regulations 1990
            •         Local HMO Regulations Gas Safety 1998
            •         Furniture and Furnishing (Fire) (Safety) Regulations 1998 (as
                      amended in 1993)
            •         Electrical Equipment (Safety) Regulations 1994
            •         Disability Discrimination Act 1995




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       SECTION TWO

       ACCIDENT PREVENTION - PERSONAL INVOLVEMENT

       INTRODUCTION:

       INJURIES are caused by ACCIDENTS.
       ACCIDENTS are UNPLANNED HAPPENINGS.
       UNPLANNED HAPPENINGS are initiated by UNSAFE ACTIONS.
       UNSAFE ACTIONS are often contributed to by a person's ATTITUDE.

       All persons must be aware of the need for a responsible attitude toward
       accident prevention which will avoid unsafe actions taking place.
       Skylarking and Horseplay will not be tolerated.

       This booklet outlines the precautions that should be taken in each of the
       Trust's establishments. To highlight personal involvement, the following is a
       reminder to you of the individual precautions that must be taken. You will find
       some of these precautions repeated throughout the booklet.

       PERSONAL INVOLVEMENT

       2.1 DRESS
       -   Suitable and sufficient protective clothing and equipment is required by
           all employees.     Where protective clothing or equipment is provided,
           employees shall ensure that it is used for the task specified in the correct
           manner. Where Protective Clothing and Equipment (PPE) is provided,
           employees will be provided with suitable training to enable them to use it
           correctly. Employees will undertake a daily visual inspection of their
           protective clothing to ensure its serviceability. PPE will be stored away
           when not in use. Employees will report any defects in their protective
           clothing to their Manager immediately.
       -   Always wear adequate footwear appropriate for the job and in accordance
           with Trust Policy. Fashion shoes with high heels are not permitted in
           kitchens.

       2.2 SUBSTANCES
       -   Always use cleaning substances according to the Manufacturers' or
           Trust's Instructions.
       -   Always clean up spillages immediately they are discovered.

       2.3 EQUIPMENT AND MACHINERY
       -   Never use equipment or machinery unless you have been trained in its
           use and are aware of any inherent dangers.
       -   Never remove guards from machinery or repair machinery or tamper with
           sources of energy such as electrical circuits, plugs or leads unless you are
           authorised to do so.
       -   Always inform Management of machinery or equipment that does not work
           correctly or requires attention.
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       2.4 HAND TOOLS
       -   Never leave knives, saws and other such equipment lying about where
           they can cause injury.
       -   Always use the equipment correctly without causing damage to goods or
           injuries to the person.

       2.5 LIFTING
       -   When lifting always lift as described in section entitled “Lifting from the
           Floor”, to be found later on in this booklet.

       2.6 LADDERS AND STEPS

       -       Never use steps or ladders that are unsafe, make sure you work safely
               when on them and only use them in the prescribed manner.

       2.7 USE YOUR EYES
       -   Concentrate on any task you are doing. Do not be diverted by other
           person's activities that do not concern the task in hand.
       -   Always look where you are going, many people are injured because they
           bump into things, slip or trip, or fall.

       2.8 FIRST AID
       -   Always report injuries to the person responsible for First Aid or his or her
           Deputy and ensure any accident is recorded at the time in the Accident
           Book.

       2.9 FIRE PRECAUTIONS

       -       Never smoke in unauthorised places.
       -       Ensure you know what to do if you have to evacuate the building. Know
               where the Fire Exits are and where to assemble outside the building. Get
               to know the different types of fire extinguishers in your establishment and
               their location.




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       SECTION THREE

       OBLIGATIONS OF THE EMPLOYER AND EMPLOYEE

       3.1 INTRODUCTION

       Under the Health & Safety at Work Act 1974, the Trust, in common with other
       employers, is legally required:

       -       To ensure, as far as is reasonably practicable, the Health, Safety and
               Welfare of its staff/Service Users.
       -       To conduct its business in such a manner as to ensure that it does not
               expose its staff/Service Users and the public generally to risks to their
               Health and Safety.

       These are clearly objectives that MUST be actively pursued and it is the Trust's
       Policy to do everything that is reasonably practicable to achieve and maintain
       the highest standards of Health and Safety. However, little can be
       accomplished without the full co-operation of all staff and to assist with this a
       number of Safety Rules have been introduced.

       3.2 THE TRUST'S RULES MUST BE OBSERVED AT ALL TIMES.

       Failure to observe the Rules may lead to a verbal or written warning being
       issued, depending upon the nature of the offence. Where a breach of these
       Rules is judged to be extreme, summary dismissal may be appropriate. The
       importance of these Rules cannot be over stressed - non-observance can only
       increase the likelihood of accidents and Management action, but may also be a
       criminal offence.

       The scope of the Health and Safety at Work Act is not limited to employers. The
       Act also imposes obligations on staff including:

       -       The duty to take reasonable care for the Health, Safety and Welfare of
               himself/herself and others including fellow staff, Service Users and the
               general public.
       -       The duty to co-operate with the employer so that he can carry out his legal
               duties as laid down under various Acts of Parliament.

       3.3         IN ADDITION

       -       No person may interfere with, or misuse, anything provided in the interest
               of Health, Safety and Welfare.

       Any person who fails to discharge his duties under the Act could be liable to
       prosecution by the local authority and could incur heavy penalties on
       conviction.



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       Remember accidents don't just happen, they occur because of such human
       failings as carelessness, lack of concentration, lack of skill and a disregard for
       Safety Instruction. Everyone wants to avoid accidents. By following the Trust's
       Safety Rules, and using common sense you can help make the Trust a safer
       place to work.

       FOR MORE DETAILED INFORMATION REFER TO THE HEALTH AND
       SAFETY HANDBOOK KEPT BY YOUR MANAGER.




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       SECTION FOUR

       GENERAL RULES APPLICABLE TO ALL STAFF

       4.1 GENERAL RULES

       These General Rules must be followed at all times.

       ALL STAFF MUST

       -           Take reasonable care for the Health, Safety and Welfare of themselves,
                   fellow staff, Service Users, general public, visitors, contractors and
                   volunteers.
       -           Ensure that they have seen a copy of the Trust's most recent Health and
                   Safety Policy, available from the establishment's Manager.
       -           Co-operate fully with Management at all times in improving the Safety
                   Standards of the Trust.
       -           Report to their Supervisor (or Line Manager) as soon as possible anything
                   which is, or could become, a Safety Hazard.
       -           Report to the appropriate person (i.e. the Manager, Section Head or Team
                   Leader) as soon as possible any accident or near accident.


       STAFF MUST NEVER!!

       -       Interfere with or misuse anything provided in the interests of Health,
               Safety or Welfare.
       -       Abuse the Trust's equipment or property.
       -       Only authorised Staff are allowed to drive Trust vehicles and must do so
               in accordance with Traffic Regulations.


       4.2 HOUSEKEEPING

       Staff must ensure that their work place is kept clean and tidy. In particular, all
       stairs, corridors and adjacent areas must be kept dry and free from
       obstructions.

       STAFF MUST

       -       Clear away immediately any dangerous substance i.e. broken glass, etc.,
               by using the appropriate equipment.
       -       Mop up any spillage on the floor and ensure the floor is thoroughly dried.
       -       Use the waste bins provided.




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       STAFF MUST NOT

       -       Leave items in a position where they could be a safety hazard.
       -       Allow electric cables to trail across floors in a manner that could cause
               people to trip.
       -       Open more than one drawer of a filing cabinet at any one time.
       -       Leave open the doors and drawers of filing/store cabinets when not in use.

       4.3 PLANT AND EQUIPMENT

       Only appropriate and safe equipment must be used.

       On no account may Staff remove safety guards or operate plant and equipment
       without the appropriate safety guard or device being correctly placed.

       STAFF MUST NOT

       -       Use any equipment unless they are competent to do so.
       -       Use any equipment for purposes other than those for which it was
               intended.
       -       Use unauthorised or modified equipment without prior permission.


       UNAUTHORISED STAFF MUST NOT

       -       Attempt to service or repair plant or equipment (any damaged or
               unserviceable equipment must be reported and withdrawn immediately).
       -       Use Power Tools


       4.4 EQUIPMENT

       STAFF UNDER 18 YEARS OF AGE must not clean or operate dangerous
       equipment.

       Staff who clean or operate dangerous equipment must be authorised and
       competent to do so.

       When using dangerous equipment staff must keep their overalls buttoned and
       ensure that the machinery is correctly adjusted before switching on.

       On no account must Staff lean across a dangerous machine.


       4.5 ELECTRICAL EQUIPMENT

       A competent person will inspect all portable electrical appliances on a routine
       basis for electrical safety. Having passed the test, appliances shall be marked
       to indicate that they are safe to use.
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           The fixed electrical installations will be examined by a competent person every
           5 years and a record of the result maintained.

           Portable electrical tools will be inspected and tested at least every 3 months.

           Staff should not attempt to repair faulty electrical equipment under any
           circumstances. The fault should be reported to a member of the management.

           On no account must electrical equipment or machinery be left switched on and
           unattended. All electrical equipment must be unplugged when not in use.

           Lighting sockets must not be left empty - a bulb or fluorescent tube must be in
           place.

           Electrical leads which are extended must be properly joined with a connector
           and be approved by an authorised member of staff.

           Only authorised members of staff must fit plugs to electrical leads.

           STAFF MUST REPORT IMMEDIATELY

           -       Faults in wiring or plugs
           -       Failed bulbs or fluorescent tubes.

           Electrical leads must not be allowed to trail where people may trip or walk over
           them and cause any other hazard.

           4.6         GAS

           If a staff member suspects a gas leak, actions should be as follows:

           STAFF MUST

-          Put out naked flames
-          Open doors and windows
-          Keep people away from the area affected
-          Turn off the meter at the control valve

           STAFF MUST NOT

-          Smoke or strike matches
-          Turn electrical switches on or off

           The fault must be reported to the Gas Supplier and Manager immediately.

           4.7 MOVING AND HANDLING

           Staff must understand and always use the correct method of lifting and
           handling.
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           STAFF MUST

           -       Obtain assistance if they have any doubt about their ability to move safely
                   any article.
           -       Take extra care when carrying anything up or down stairs.
           -       When carrying a bulky or weighty object, ensure that they have a clear
                   field of vision.
           -       Take extra care when carrying dangerous substances or articles such as
                   boiling water, glasses, knives, etc.
           -       Make sure that they understand how an individual service user is to be
                   moved by reading and understanding the individuals care/support plans
                   which will be kept in the house.

           STAFF MUST NOT

           -       Grasp an object in a manner that could lead to hand injuries.
           -       Lift or carry an excessive weight.

           4.8 LADDERS

           STAFF MUST

           -   If not authorised to use a ladder, obtain permission before doing so.
           -   Ensure that any ladder or step ladder they propose to use is safe, in good
               repair and firmly braced on the ground and if possible secured at the top.
           -   If possible, get someone to hold the bottom of the ladder or step ladder
               whilst it is in use.
-          Have at least one hand free when climbing ladders or step ladders.

           STAFF MUST NOT

           -       Use ladders or step ladders on stairs.
           -       Climb on chairs, etc. when they should be using a ladder or step ladder.

           Please refer to the Ladder Policy when working at height.

           4.9         MAINTENANCE PROCEDURES

           Maintenance work shall only be undertaken by competent, trained personnel.
           Electrical maintenance shall be undertaken by a competent electrician. No
           maintenance work shall be conducted on live electrical systems or moving
           machinery unless a safe system of work has been developed and is being
           adhered to.

           Planned preventative maintenance will be undertaken on all machinery,
           buildings and tools to ensure their safety and integrity. A record of this
           maintenance will be maintained.



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       SECTION FIVE

       RULES APPLICABLE TO OFFICE STAFF

       5.1 ALL STAFF MUST ALWAYS

       -       Remove loose or worn floor covering.
       -       Ensure entrance and exit doors are clear.
       -       Close cupboards and desk drawers securely after use.
       -       Switch off electrical appliances after use and unplug at night.
       -       Know your prescribed fire drill. (Switchboard Operators to know the
               emergency procedures).
       -       Know where First Aid Equipment is located.
       -       Know who your First Aiders are and where they are located.
       -       Report faulty equipment to the Office Manager immediately.

       5.2 STAFF MUST NEVER

       -       Overload wall shelving.
       -       Use equipment unless properly connected.
       -       Overload power points or leave trailing electrical leads where they can be a
               hazard.
       -       Leave Office documents and stationary where it can become a fire hazard.
       -       Deface notices.
       -       Open filing cabinet drawers more than one at a time.




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       SECTION SIX

       RULES APPLICABLE TO MANAGERS

       6.1 INSPECTIONS

       Managers are required to

       -       Take action to eliminate hazards and to prevent accidents from happening
               in the meantime.
       -       Ensure that a good standard of Housekeeping is maintained at all times.
       -       On being advised by an employee of a Health/Safety risk take remedial
               action.

       ALL MAINTENANCE VISITS AND INSPECTIONS MUST BE

       -       Made at the correct intervals.
       -       Strictly supervised.
       -       Recorded in the appropriate log/file.
       -       All warning signs and other indicators must be inspected at specified
               intervals to ensure that they are both clearly visible and correctly
               positioned.
       -       All electrical plugs and other electrical equipment must be regularly
               checked by an authorised member of staff.

       6.2 WARNING SIGNS

       The location of Fire Exits, Fire Alarms and Fire Fighting Equipment must be
       clearly and accurately indicated.

       -           Any possible safety hazard that cannot be removed should be clearly
                   marked.

       6.3 FIRST AID

       There must be at least one First Aid box in every establishment and Managers
       must be aware of the prescribed minimum contents, ensure that someone is
       placed in charge of it and that it is regularly inspected and replacement items
       purchased if necessary.

       -       The First Aid box must only contain First Aid requisites.
       -       In a non service user setting the name and location of the members of
               Staff holding an approved First Aid Certificate and the location of the First
               Aid box must be shown on the notice board at ALL times.

       6.4 ACCIDENT REPORTING

       All accidents must be reported immediately to the manager, and recorded in
       the Accident Book.
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       -       All accidents resulting in any person requiring Hospital treatment or
               which result in an absenteeism of more than three days must be reported
               immediately to your Manager. Accidents should also be reported to your
               local authorities, Health & Safety Officer/Environmental Health Officer.

       6.5 R.I.D.D.O.R.

       The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations,
       1995.

       Form F2508 - for accidents and dangerous occurrences
       Form F2508A - for reporting cases of disease.




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       SECTION SEVEN

       IN THE EVENT OF AN ACCIDENT

       7.1 ALL STAFF MUST

       -        Ensure that it is reported as soon as possible to the Manager of their work
                place.
       -        Act under the instructions of the Manager (but in emergency through their
                own initiative) to:
                Prevent any further person being endangered.
                Get appropriate medical attention for anyone injured.
                Render the hazard which caused the accident safe if it can be done
                 without hazard to yourself.
                Get skilled assistance if remedying the hazard cannot be completed
                 safely.
                At the earliest appropriate time give information to the Manager to enable
                 a complete Report of the accident to be made and an entry made in the
                 Accident Book. The report should include the names and addresses of
                 witnesses and MUST be completed on the day of the accident.

       7.2 STAFF MUST

       -        Report "near miss" accidents so that the circumstances may be
                investigated and actual accidents avoided.
       -        Familiarise themselves with the location of the First Aid box and the
                identity and location of the members of Staff holding approved First Aid
                Certificates.
       -        Familiarise themselves with all emergency procedures.

       TO AVOID LEGAL PENALTIES IT IS VITAL THAT ALL ACCIDENTS ARE
       REPORTED SO THAT THEY CAN BE RECORDED IN THE ACCIDENT BOOK.

       WHERE DO YOU GET FIRST AID ASSISTANCE?
       WHERE IS THE ACCIDENT BOOK?




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           SECTION EIGHT

           FIRE PRECAUTIONS

           8.1         In the event of a fire warning or similar occurrence the safety of staff,
                       service users and general public is of paramount importance.

           All Fire Precautions must be complied with.

           ALL MEMBERS OF STAFF MUST

           -       Appreciate that they are equally responsible for Fire Prevention.
           -       Familiarise themselves with the Procedures to be followed in the event of a
                   Fire Warning and ensure that they are familiar with any changes in the
                   Procedure.
           -       Ensure that they know the location of Fire Exits, Fire Alarms and Fire
                   Extinguishers in their place of work.
           -       Remove or report immediately to their managers any obstructions to Fire
                   Exits or Fire Equipment.
           -       Keep fire doors closed but never lock them.
           -       Take care and follow the official instructions when using an appliance
                   that could cause a fire.
           -       In areas where smoking is permitted, use the ashtrays provided.
           -       Always ensure that spent matches, cigarettes, etc., are not alight and are
                   disposed of correctly.

           8.2 STAFF MUST NEVER

           -    Smoke in a prohibited area.
           -    Remove any Fire Fighting appliance from its approved place without prior
                permission from your manager except in an emergency.
           -    Obstruct a Fire Exit, (internally and externally).
           -          Take any risks or misuse any articles or substances that could cause
                a Fire.
-          Use lifts in the vent of a fire or other emergency evacuation of the building
           -          Re-enter the building unless permission has been granted by the
                senior person present.




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       LIFTING FROM THE FLOOR

       1.     FOOT POSITION
              Adopt a position with the load between the feet. Place the leading foot
              beside the load pointing in the direction the load is to be moved. The rear
              foot is placed behind the load so that the body is well balanced over the
              load.

       2.     LEGS AND BACK
              Keep the back straight. Arms close to the body, chin tucked in, bend the
              hips and knees.

       3.     THE GRIP
              With elbows inside the thighs, take hold of the load with one hand at the
              upper corner over the leading foot and the other on the lower opposite
              corner, tilting the box a little to get one hand in position.

       4.     GETTING THE LOAD MOVING
              Lean forward a little, keeping the rear arm straight, this will tilt the load
              forward and in one smooth co-ordinated movement stand up, bring the
              box firmly into contact with the body before moving off. When turning turn
              with your feet, do not twist your body.

       5.     PUTTING IT DOWN
              To lower it reverse the procedure bending the hips and knees to lower the
              box into its new position, but keeping it tilted enough to avoid bruising the
              fingers.

       6.     LIFTING FROM A PLATFORM OR BENCH
              Use the same sequence of instructions, but remember to bring the load
              firmly into contact with the body in a comfortable position before moving
              off.

       PREPARATION

       USE YOUR COMMON SENSE to know if the lift is within your capacity and can
       be done without undue effort and danger.

       CHECK that your clothes and shoes will not hamper you.

       CHECK the area is free from obstructions and the floor is clear and the surface
       is not slippery.


       Please refer to the Ladder Policy when working at height.




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       HEALTH AND SAFETY FEATURES OF MY WORK PLACE

       The Safety Officer of my establishment is the Manager:

       .........................................................................................................................

       The names and locations of First Aid Personnel is my establishment are:

                  Name                                          Location

                  ........................................................................................................

                  ........................................................................................................

                  ........................................................................................................

       First Aid Boxes in my establishment are located:

       1......................................................................................................................

       2......................................................................................................................

       3...............................................................................................………………….

       The Accident Book in my Scheme/Office is located in the:

       ........................................................................................................................

       The Name and Address of enforcing Authority for Health and Safety (e.g. The
       H.S.E. or your Local Authority's Environmental Health Department is:)

       ........................................................................................................................

       Address of H.S.E.'s Employment Medical Advisory Service

       ........................................................................................................................




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       EVACUATION PROCEDURE

       EVACUATION SIGNAL

       What is the evacuation signal?

       Where are the fire alarm points?

       Who sounds the alarm?

       EVACUATION/EXIT

       Where are the Emergency Exits?

       How are they operated?

       In leaving the building, walk calmly, do not run, take service users with you to
       the Assembly Point which is located at:

       ........................................................................................................................

       Report to the Senior Staff present and do not leave the Assembly Point without
       his/her permission.

       DO NOT PUT YOURSELF AT RISK
       USE NEAREST AVAILABLE EXIT
       DO NOT STOP TO COLLECT PERSONAL BELONGINGS
       DO NOT RE-ENTER THE BUILDING




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           HAZARD SPOTTING

           1.      WHAT TO LOOK FOR
           -       The following Check Lists are only intended as a guide and cannot cover
                   all eventualities. It is important that they do not become the "be all and
                   end all" of the hazard spotting exercise, for there are many things that a
                   Check List will not cover, as well as other points not considered.

           -       Therefore the Check List is only a guide and it should not be assumed
                   that only the items listed need your consideration.

           2.      WHEN YOU SPOT A HAZARD
           -       If you can remove the hazard safely, then do so - but in any event tell your
                   Manager about it immediately as it may be a recurring problem and
                   require his or her attention.

           3.      HAZARD SPOTTING CHECKLIST

           3.1 HOUSEKEEPING
           -    LOOK FOR
          Blocked Fire and Emergency Exits
          Emergency equipment incorrectly sited or fixed.
          Emergency equipment is easily accessible.
          Fire Exit and other necessary signs are clear and in position.
                 Smoking, by Staff or Service Users in areas other than those
                  designated.

           -    LOOK FOR
          Damage to flooring (breaking up)
          Spillage or Wet Floors
          Holes in floors left unprotected.
          Waste materials left on floor
          Unsteady chairs
          Floor coverings (carpets, etc) being sound and free from splits, etc.
          Smell of Gas (Gas leakage)

           -    LOOK FOR
          Storage in stairwells and on staircases
          Knives, saws or other tools left unattended

           -    ALSO LOOK FOR
          Untidy offices – e.g. Doors and drawers left open
                 Full waste bins and ashtrays which may be a fire hazard. Presence of
                   rats, mice or other vermin
          Condition and cleanliness of kitchens (sinks, fridges, cookers)
          Provision of soap, hot water and drying facilities
                 Walls and paintwork in a sound and clean condition. Pipeline and
                   conduit brackets
          Lights and fittings requiring cleaning
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       3.2 PERSONAL PROTECTION

       -        LOOK FOR THE NON WEARING OF
                 Face Masks where dust is present as when woodworking.
                 Overalls in dusty or dirty areas
                 Non-absorbent clothing when working with hazardous liquids and
                   chemicals that can be absorbed through the skin
                 Gloves, goggles and the use of barrier creams where necessary. Safety
                   shoes and boots, and watch out for protective equipment that is not
                   suitable for the job for which it is being used

       3.3 MECHANICAL

       -        LOOK FOR
                 Machines being operated without guards
                 Machines being operated with guards being insecurely fixed
                 Machines being operated with safety devices being ineffective
                 Machines being operated with safety devices that are a hazard in
                  themselves
                 Machines making abnormal noises
                 Machines being operated by untrained personnel
                 Machines being "maintained" by unauthorised personnel
                 Machines being used unsafely
                 Machines being left in a condition whereby they can be used by
                  unauthorised personnel

       3.4 ELECTRICAL

       -        LOOK FOR
                Temporary wiring not made permanent
                Fuse and conduit boxes left open
                Long leads left across floors without protection or warning signs
                Electrical rooms should be locked, and checked for rubbish that could
                   short out the electrics or fuel a fire
                Unauthorised heating appliances for rooms
                Unauthorised appliances for boiling water or heating food
                Lighting sockets without bulbs or tubes
                Overloaded power points. Cracked or discoloured plugs/sockets


       ALTERATIONS AND ADDITIONS TO THE BOOKLET
       (NOTE ANY RELEVANT AMENDMENTS ON THIS PAGE AS THEY OCCUR)




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       LONE WORKERS POLICY

       INTRODUCTION

       This policy is intended for all staff who work alone or carry out home visits.

       EMPLOYERS RESPONSIBILITY

       •       The Trust will provide a working environment for employees that is, so far
               as is reasonably practicable, safe and without risk to health.
       •       The Trust will provide such information, instruction, training and
               supervision as is necessary to ensure so far as is reasonably practicable,
               the health and safety at work of employees.
       •       Risk assessments will be carried out by the Manager at the beginning of
               the provision of the service and if any changes occur during the provision
               of the service.
       •       The Trust will put in place appropriate policies, procedures and safe
               systems of work to minimise risks.
       •       All introductions to Service Users will be carried out by the Manager of the
               service.
       •       The scheme manager will work towards tenants/service users being able
               to operate the on-call system for their own safety and the safety of staff.
       •       The manager should assess if a personal alarm is required. Is so they
               should ensure the staff and service users/tenants are supplied with an
               appropriate alarm.

       EMPLOYEES RESPONSIBILITY

       •       All employees have the responsibility to adhere to this policy
       •       All employees must report incidents, near misses and potential hazards to
               their manager immediately.
       •       All employees have a duty to inform a family member or friend of where
               they are, what time they are expected to finish their shift and any other
               information that is relevant to work place safety.
       •       It is expected that if you did not return at the expected time then the
               family member or friend would inform the police or a member of staff at
               another service who would in turn contact the on call Area Manager. Staff
               are advised to have the out of hours on-call procedure at home and
               available for family/partners to use if they feel there is a problem.

       If employees fail to complete these procedures they may endanger their own
       personal safety




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       GUIDELINES FOR EMPLOYEES

       Working Safely in other peoples homes

       •       Do people know where you are going and what time you will be back?
       •       Have you got someone to check in with?
       •       Will you need a phone/pager to keep in touch?
       •       Is there any information in the care plans/support plans which alerts you
               to possible personal safety risks?
       •       Have you made yourself conversant with the risk assessment that has
               been completed by the Manager?
       •       Do not wear jewellery or carry more cash then you need.
               However make sure you have enough money for the telephone or a taxi.

       If visiting a person in their family home:
       •     When arriving, say who you are, why you are there and show your ID
       •     Check who you are talking to.
       •     Wait to be invited in
       •     If you feel at risk, contact your manager immediately
       •     Do not undertake night or evening visits to unknown people in unknown
             circumstances.
       •     When accepting a new referral from another agency or individual, find out
             as much as you can about the people to be visited.
       •     If accepting a new referral from a person not known to you, for example a
             member of the public, you should confirm details where this is possible,
             for example the name, address and telephone number of the person who
             has been referred. It should be noted that you should be aware of the need
             to understand and observe the confidentiality of personal information and
             recognise other professional ethics in providing information of such a
             nature.
       •     If you believe that your personal safety may be under threat, do not
             undertake a visit. Discuss the situation with your Line Manager. It is
             reasonable to ask a new referral to come to your place of work, or to
             another known meeting place if in doubt. If this is not possible, you may
             decide to take a colleague with you.
       •     Make prior arrangements with the person you are visiting agreeing the
             time of arrival, duration of the visit and importantly the time of departure.
             Ensure that your office and the contact at your home know your
             whereabouts and the arrangements that you have made. Give them the
             contact number of the home you are visiting where possible.
       •     Ensure you know your way to the house. Think about parking facilities
             and lighting if the visit is at night. If in an unknown area, check the
             surroundings for obvious or potential risks before leaving your car.
       •     During your visit follow your host into the house. Try to ensure you are
             the person nearest the door so that you can leave quickly and safely
             should it be necessary. If possible, ring your office or home to inform them
             of your safe arrival.
       •     When the visit or meeting is complete, let people know that you have got
             back safely.
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       Working in Supported Accommodation:
       •   In some accommodation you may work on a one to one basis or there may
           be times when you are alone with a tenant or out with a tenant.
       •   Staff normally work to a set rota and this should be made available to
           your family or partner so they are aware of where you are working and
           what shift you are on.
       •   If you work additional shifts then you should ensure your family/partner
           is made aware.
       •   If you are asked to extend the time you are on shift for what ever reason
           you should inform your family or partner of the change and tell them what
           time you expect to finish.
       •   If during your shift you fall ill you should immediately contact your line
           manager or the on-call manager who will put another member of staff in to
           enable you to go home or visit your BP.
       •   If you or a tenant has an accident and you require additional support you
           should immediately contact your line manager of or the on-call manager.
           You should use the normal emergency services if necessary.
       •   If you fall ill or have an accident at work and you are taken to hospital
           your line manager or the on-call manager will inform your family or
           partner.
       •   There is an on-call out of hours system and you must make sure you
           know how to operate the system. An instruction card is available so you
           can carry this with you.
       Going Out With a Tenant:
       •   If you are supporting a tenant out alone then ensure you inform another
           of the Trust’s services close to you and tell them where you are going and
           when you expect to be back. It is advisable to have a plan of where you are
           going and what you will be doing. This should not prevent spontaneous
           changes to the activity.
       •   On return inform the other service you are back and safe.
       •   Always carry details about the place you work and the on-call system.
       •   Ensure you have money to make a phone call. If there is a house mobile
           phone then take it with you.
       •   You must make your self conversant with the risk assessment on
           supporting a tenant when out of their home.
       •   If there is another member of staff back at the home keep them informed
           about your movements. If you will be back later than expected keep them
           informed.
       •   If you are supporting a tenant on a long trip out of the home. Plan the day
           with the tenant and let your manager know the plan. You should include:
           Travel arrangements – route plans – activity plans – times.
       •   If you are using a Trust vehicle all of the vehicles are covered by an
           emergency breakdown service. Detail of the service is kept in each vehicle.
           If you break down report in to your manager or use the on-call system.
       •   If you are using your own vehicle ensure your vehicle is in good repair and
           that you have enough fuel for the planned journey.


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       When accepting a new referral about a previously unknown service user all
       staff should proactively seek information from the referring agent as to whether
       the service user is known to present violent or potentially violent behaviour.
       Do not assume that if there is no mention of potential for violence in
       assessments, reports or referrals received that this implies that there are no
       risk factors.




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       RISK ASSESSMENT FOR YOUNG PERSONS

       Before employing a young person, health and safety rules must take specific
       factors into account:
          1)     The fitting-out and layout of the workplace and the particular site
                 where they will work
          2)     The nature of any physical, biological and chemical agents they will
                 be exposed to, for how long and to what extent
          3)     What types of work equipment will be used and how this will be
                 handled
          4)     How the work and processes involved are organised
          5)     The need to assess and provided health and safety training
          6)     Risks from the particular agents, processes and work

       The Management of Health and Safety at Work Regulations require that young
       people are protected at work from risks to their health and safety which are a
       consequence of the following factors:

           a)        physical or psychological capacity
           b)        pace of work
           c)        temperature extremes, noise or vibration
           d)        radiation
           e)        compressed air and diving
           f)        hazardous substances
           g)        lack of training and experience

       There is no need to carry out a new risk assessment each time WWFT employ a
       young person, as long as the current risk assessment takes account of the
       characteristics of young people and activities which present significant risks to
       their health and safety. WWFT will tell all employees, including those under 18
       years of age, about the risks to their health and safety identified by the
       assessment, and the measures put in place to control them. Before employing
       children or compulsory school age or offering them a work experience
       placement, WWFT must let their parents or carers know the key findings of the
       risk assessment and the control measures taken.

       Training and Supervison
       Young people need training most when they first start a job; they need it to
       increase their capabilities and competencies to a level where they can do the
       work without putting themselves and others at risk. It is not enough to make
       training available; WWFT will make sure it is undertaken and also check that
       key messages have been understood.



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       As well as training, WWFT will need to bear in mind that young people are also
       very likely to need more supervision than adults. Those under the age of 18
       shall be supervised at all times whilst employed within WWFT. Effective
       supervision will also help to monitor the effectiveness of the training young
       people have received and there will be clear benefits in assessing whether a
       young person has the necessary capability and competence to do the job.

       RISK ASSESSMENT FOR NEW AND EXPECTANT MOTHERS

       INTRODUCTION

       Under the Management of Health and Safety at Work Regulations 1999 where
       an employees occupation in healthcare work involves risk to the Health and
       Safety of a new or expectant mother or her child, then risk assessment should
       be undertaken, this is the responsibility of the relevant Manager. (New or
       expectant mothers are defined as women who are pregnant, who have recently
       given birth or who are breast-feeding)

       This encompasses initial risk assessment of the workplace and must take into
       account any hazards and risks to females of childbearing age and the Trust will
       do what is reasonably practical to control those risks.

       When an employee notifies the Manager that she is pregnant, a specific risk
       assessment must be performed with the employee by the Manager/Senior
       member of staff.

       Risk Assessments must be performed three times during the pregnancy in line
       with the beginning of each trimester i.e. 6-13 weeks, 13 – 26 weeks and at 26-
       40 weeks. All work applications to be reviewed in line with the working
       environment, working procedures and the development of the pregnancy. With
       each Risk Assessment done particular attention needs to be made to the
       following:
       6-13 Weeks – No Special applications but regular communication with
       employee.
       13-26 Weeks – More caution and review of workplace activities, liaison with
       Occupational Health (if required), employee reviews.
       26-40 Weeks – Extra caution according to pregnancy development, employee
       reviews, liaison with Occupational Health (if required).

       Once the risk assessment has been completed, the manager must forward a
       copy to the Personnel Manager. The Manager must also discuss the outcome
       with the Personnel Manager who is responsible for Health and Safety
       throughout the Trust.

       Possible outcomes from the risk assessment could be either modifications to
       the role, changes to working hours, restriction of specific duties, in extreme
       cases -suspension on full pay, redeployment and/or ongoing review. All
       outcomes must be agreed by the Employee, the Manager and the Personnel
       Manager.

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       On return to work the Manager will carry out a return to work interview to
       identify any issues or action that can better facilitate the employees return to
       work. Remember in some cases it could have been one year since the employee
       was at work and therefore communication and the employees integration back
       into work is of paramount importance!




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       RISK ASSESSMENT FORM FOR NEW OR EXPECTANT MOTHERS

       Name:                                                          Place of Work:

       Job Title:                                                     Expected
                                                                      Week of
                                                                      Confinement:
       Date of                                                        Name of
       Assessment:                                                    Person
                                                                      Carrying Out
                                                                      Assessment:

       Make sure that you consider all of the risks mentioned and add any others as
       required. Please also be aware that early pregnancy may be at increased risk.
       When considering risk from infectious or contagious diseases, only levels of risk
       over and above those which new and expectant mothers may be exposed to outside
       the workplace, need to be addressed. If you are not sure, seek advice from the
       Personnel Manager.
                RISKS                                      CONTROLS

       Physical Risks:
           Movement and posture (standing,
            sitting, confined space
           Manual Handling
           Shocks and vibration
           Noise
           Ionising radiation
           Non ionising electromagnetic
            radiation
       Biological Agents
        Infectious diseases
       Chemical Agents
       •    Substances labelled
            R40,R45,R46,R49,R61,R63, R64,
            and R68
           Substances covered by COSHH
            regulations (No substances to be
            used that may cause or have a
            high respiratory risk)
           Mercury and Mercury derivatives
           Cytotoxic drugs
           Pesticides
           Carbon Monoxide
           Lead and Lead Derivatives



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       Working Conditions

           Facilities (resting, hygiene)
           Mental and physical fatigue
            during working hours
           Occupational stress
           Passive smoking
           Extremes of cold or heat
           Working with display screen
            equipment
           Working alone
           Work at heights
           Travelling either inside or outside
            the workplace
           Work related violence
           Work equipment and personal
            protective clothing
           Hazards as a result of
            inappropriate nutrition(access to
            drinking water and opportunity
            for meal breaks)

       Other Risks Identified




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       Agreed Action:




       All observations are based on a Workplace Inspection of this employees
       normal duties, working procedures and general environment. All the above
       have been agreed by the employee and the person completing this form.

       Signed:…………………………………..                               Date:………………………………………………
                (Employee)

       Signed:…………………………………..                               Date:……………………………………………….
                (Manager)

       Signed:…………………………………..                               Date:………………………………………………
                (Personnel Manager)




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       SAFER HANDLING POLICY

       INTRODUCTION

       The Wilf Ward Family Trust is committed to health and safety as laid down by
       the Health and Safety at Work Act 1974 and the Trust's Chief Executive is
       responsible for its implementation.

       It is the Trust’s intent to provide and maintain, as far as is reasonably
       practical, a safe and healthy work environment.

       This will be achieved by ensuring all policies, procedures and working practices
       of the Trust will take into account safety and health related issues for both
       staff and the people who use the Trust’s services.

       No one should need to manually lift service users any more because we have
       equipment such as hoists, sliding aids and other specialised equipment which
       mean that staff should no longer have to risk injury while doing their job.

       The main message here is that most of the time manual moving is to be
       avoided.

       Good practice should involve continuous risk assessment to ensure any
       changes in individual circumstances can be identified and reported to the
       appropriate Manager.


       THE EMPLOYERS RESPONSIBILITY

       Each employer shall, so far as is reasonably practicable avoid the need for
       employees to undertake any manual handling operations at work which involve
       a risk of their being injured. Where that is not reasonably practicable they
       must make a suitable and sufficient assessment and take appropriate steps to
       reduce the risk of injury to those employees arising out of their undertaking
       any such manual handling operations to the lowest level reasonably
       practicable


       THE EMPLOYEES RESPONSIBILITY

       Each employee shall make full and proper use of any system of work provided.
       Employees should take reasonable care for the health and safety of themselves
       and of other persons who may be affected by his/her acts or omissions and co-
       operate with his/her employer.

       Each employee must keep to the safe handling techniques that have been
       identified through the risk assessment. Any suggestions for improvements
       should be discussed with the Scheme Manager

       To read and understand the care/support plans of the particular service
       users you may be supporting. If you don’t understand – ASK!
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       THE MANAGERS’ RESPONSIBILITY

       To ensure that all care/support plans are up to date and that risk assessments
       are carried out for each and every service user. Full and comprehensive
       information and training should be made available for each member of staff at
       commencement of employment and throughout employment should any
       changes be necessary. The use of photographs and examples maybe necessary
       to ensure that staff fully understand the moving and handling practices.

       Managers and staff are responsible for ensuring that the correct equipment is
       available for use at all times and is maintained. Any faults or damage should
       be reported to the Scheme manager immediately.


       All employees must be aware that failure to follow safe handling practices
       can result in disciplinary action being taken.




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       KITCHEN HYGIENE PROCEDURE

       Hands must be kept very clean at all times by washing thoroughly in hot water
       with liquid soap. Hands should immediately be dried with disposable kitchen
       towels.

       Food handlers must wash hands regularly throughout the day and especially:-

               1):   after visiting the toilet;
               2):   on entering the kitchen, before handling any food or equipment;
               3):   in between handling raw and cooked food;
               4):   after combing the hair;
               5):   after eating, smoking or blowing the nose;
               6):   after handling food waste or refuse.

       Fingernails should be kept short and clean.

       Cuts and sores should be kept covered with waterproof dressings.

       Hair should be kept away from the face, preferably covered, with a suitable
       head covering.

       SMOKING:

       Smoking is strictly prohibited in all WWFT establishments at all times
       and in the grounds of any office premises.

       Staff are asked to respect and adhere to the smoking policy of any premises
       they attend for training or other events.

       Smoking is prohibited in all Trust vehicles at all times including pool cars,
       company cars, minibuses or hired vehicles. Smoking is also prohibited when
       staff are using their own vehicle to transport service users or staff.

       Staff are not permitted to smoke at any time whilst in the presence of service
       users.

       Staff are permitted to smoke in the grounds of a scheme until such a time as
       the law requires otherwise and provided that the following is adhered to:

           •      Support level requirements are respected at all times.
           •      Smoking is only permitted away from the actual building and smokers
                  must not use garden sheds etc for smoking as these are deemed to be
                  enclosed spaces.
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           •      Specific smoking breaks are not permitted, however, with the
                  authorisation of the manager or the others on shift, staff may go for a
                  cigarette one at a time for a minimal period only.


       STORAGE OF FOOD:

       DRY FOOD STORES:

       Food should be stored off the floor;

       Fruit and vegetables should be stored in dry cool areas.

       CANNED FOODS:

       Blown cans should not be used;

       Badly dented, seam - damaged, holed or rusty cans should not be used;
       -   Perishable foods - All perishable foods should be stored at the correct
           temperature in the refrigerator;
       -   Open cans of food- Should not be stored in refrigerators. The unused
           contents should be emptied into a suitable container such as a covered
           plastic bowl or a bowl covered in cling film;

       EQUIPMENT FOR FOOD HANDLING:

       All equipment, working surfaces and other utensils should be designed to
       enable thorough cleaning and disinfection.

       Cracked, chipped, broken and badly-fitted equipment harbours dirt and
       bacteria and should not be used.

       CLEANING OF KITCHEN WORK AREA:

       All working surfaces should be kept clean and dry.

       Cloths and towels should be regularly laundered in a separate bucket away
       from the food preparation areas.




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       CONTROL OF SUBSTANCES HAZARDOUS TO HEALTH

       All employees are expected to be aware of the dangers of the exposure to
       hazardous substances within the home. It is the responsibility of all staff
       members to read the labels on substances that are hazardous to health. These
       include substances which are very toxic, harmful, irritant, or corrosive. In a
       care home cleaning materials, such as disinfectants, detergents, polish and
       dishwasher products are widely used. Some of these may be hazardous
       substances and may create a risk to health if improperly used, or mixed
       together.

       Once you have established the risk of the products used, an assessment of the
       hazards to service users needs to be addressed.

       The Trust requires all employees to:

       a)           Assess the risk to service users, colleagues and others from exposure to
                    hazardous substances at work, and so establish whether precautions are
                    needed.
       b)           Introduce appropriate measures to prevent, or control the risk of these
                    substances, where a risk has been identified.
       c)           Ensure that control measures are used, and that equipment is properly
                    maintained and procedures observed.
       d)           Inform/instruct service users, colleagues and others about the risks and
                    the precautions to be taken.

       The following rules should be used as a guide:

       a)           A service user at home, who is likely to be at risk, should not be allowed
                    to use, or have access to any hazardous substances.
       b)           All substances that may prove harmful should be securely locked away.
                    Preferably not in the kitchen, but in a safe cupboard, separate from food
                    stuffs.
       c)           Where safe alternatives to hazardous substances are available these
                    must be used.
       d)           All service users that are able to use such substances must be made
                    aware of the dangers of the usage of such substances. Staff will be
                    expected to inform and instruct service users how to use the substances,
                    i.e. 'use protective gloves' 'avoid contact with skin' and the likely dangers
                    if improperly used, or mixed together.




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       THE RIGHT TO INSPECT

       A number of people have the right to enter the home to inspect the premises
       and the establishment as a whole (including records) without prior
       appointment.

       Staff should not allow any one to enter unless they either know the person or
       see identification.


       People who have the right to full inspection including all records:-


       1)       Any member of the Board of Trustees.
       2)       The Trust’s Chief Executive
       3)       The Trust’s Directors
       4)       The Scheme's Line Managers.
       5)       The Commission for Social Care Inspectorate


       People who have the right to inspection including relevant records appertaining
       to their contract only:-

       1)           Contract Compliance Officer nominated by the respective Local Authority
                    or Supporting People Officer

       People who have the right to inspection including relevant records appertaining
       to their clients only:-

       1)           Care Professionals with permission of the Service User.

       People who have the right to inspect including records appertaining to their
       job: -
       1)     An Officer of the Fire Service
       2)     An Environmental Health Officer

       HM Inspectors of Health and Safety may visit our workplace at reasonable
       times to ensure that standards of safety are satisfactory. WWFT will co-operate
       at all times with the Enforcing Authorities.        When recommendations for
       improvement are received from the Enforcing Authority, they shall be complied
       with within the designated time frame.


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       POLICY ON HIV DISEASE

       INTRODUCTION

       The Trust is mindful of the Government's advice that the existence of HIV
       (Human Immunodeficiency Virus) and the illnesses associated with it,
       including AIDS (Acquired Immune Deficiency Syndrome), both of which are
       now known under the general heading of HIV Disease, require a clear
       statement of the Trust's position on the related issues which affect the Trust
       both as a service provider and as an employer.

       The Trust recognises that HIV Disease is a social, as well as a medical issue,
       and is taking steps to ensure that people affected with this condition do not
       experience discrimination as receivers of our services, or as employees or
       carers.

       SERVICE PROVISION

       Individuals will not be denied a service to which they are entitled because they
       have HIV disease.

       The Chief Executive will review regularly all appropriate practices to ensure
       that service users, and employees, are adequately protected against HIV
       infection.

       The Trust's manager responsible for offering care to a particular service user
       has the right to know if that Service User is HIV infected. Other employees or
       carers do not have that same right. The policy on confidentiality applies here.

       If a situation arises in which an employee is not willing to provide a service to
       an individual with HIV disease, the Chief Executive should explore the
       reasoning behind that objection and, where appropriate, consider arranging
       additional support, counselling or training for the employees, the employee's
       partner and immediate family. If this does not overcome the objection, normal
       disciplinary procedures may be adopted.
       EMPLOYMENT AND APPOINTMENT OF STAFF

       PROSPECTIVE EMPLOYEES

       There will be no discrimination on the grounds that job applicants have HIV
       providing they are otherwise fit for the duties envisaged. No manager or staff
       member should ask whether a job applicant has HIV disease.
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       EXISTING EMPLOYEES

       There will be no discrimination on the ground that an employee has HIV
       disease. Neither the Chief Executive nor staff members should ask if an
       employee has HIV disease.
       As with many other conditions and illnesses, an employee with HIV disease will
       be expected to work as normal while medically fit to do so.
       Existing employees are under no obligation to disclose that they have or
       suspect that they might have HIV disease.

       The Chief Executive and staff members do not have the right to know that a
       colleague has HIV disease.

       If a situation arises in which an employee is not willing to work with a
       colleague who may have HIV disease, the Chief Executive should explore the
       reasoning behind the objection, and where appropriate, consider arranging
       additional support, counselling or training for the employee, the employee's
       partner and immediate family. If this does not overcome the objection, normal
       disciplinary procedures could be adopted.

       CONFIDENTIALITY

       The Trust acknowledges the social repercussions of HIV disease, and therefore
       the importance of confidentiality for individuals who are affected.

       Procedures for access to, and the safekeeping of recorded information, will be
       reviewed by the Chief Executive, and where necessary, improved.

       Where an individual chooses to disclose a personal HIV condition, the recipient
       of the information is under a duty not to reveal it to a third party without the
       individual's written consent. Where appropriate the individual should be
       encouraged to pass on the information to the Chief Executive on a "need to
       know basis". The "need to know" will be restricted to those situations when
       knowledge that a service user or employee has HIV disease is essential to
       justify the provision of particular services or support. This may include
       counselling or care.

       Any deliberate breach of confidentiality by a staff member, except where there
       is a specific legal requirement, may be a disciplinary offence.
       INFORMATION

       “AIDS is a disease caused by the human immunodeficiency virus (HIV) which
       attacks the body’s natural defence system and leaves it open to various
       infections and cancers. HIV infection is not acquired through everyday social and

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       work contact, or sharing cutlery or toilets with an infected person. Nor can it be
       caught in the same way as influenza or colds via coughs and sneezes.
       The main means of transmission are:
        During unprotected sexual intercourse with an infected person
        By taking infected blood into the bloodstream – for example, by using
         contaminated syringes and needles for drug injection
        By an infected mother to her unborn child through the placenta”
       An extract taken from the ACAS Advisory Booklet – Health & Employment

       IMPLEMENTATION OF THE POLICY

       The Chief Executive is responsible for the implementation of this policy.


       STAFF PERSONAL SAFETY POLICY

       INTRODUCTION

       The Health and Safety Executive defines work related violence as: -

                    "ANY INCIDENT IN WHICH AN EMPLOYEE IS ABUSED,
                    THREATENED OR ASSAULTED IN CIRCUMSTANCES
                    RELATING TO THEIR WORK"

       The Health and Safety at Work 1974 chapter 37 part 2, describing the general
       duties of an employer says, "it shall be the duty of every employer to ensure, so
       far as is reasonably practicable, the health, safety and welfare at work of all his
       employees".

       The purpose of this policy on staff safety is to set out clearly the following: -

       1.           The Trust’s responsibilities as an employer for the safety and welfare of
                    its staff.

       2.           The Trust's employees’ responsibility for their own safety and welfare.

       3.           The responsibilities of the Trust's Managers to ensure that the practices
                    designed to create a safe working environment for staff are implemented
                    and observed. This policy document also provides a set of guidelines for
                    staff together with the reporting procedure.


       EMPLOYERS RESPONSIBILITIES

       (a]          To provide a safe and healthy place to work with regard to its staff.
       (b]          To provide and make staff aware of policies and guidelines in relation to
                    Health and Safety.


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       (c]        To provide such training as is deemed necessary to employees and to
                  Managers.
       (d]        To ensure that all incidents involving the safety of staff are reported and
                  remedies are sought.
       (e]        To periodically review potential risks to staff and to update policies and
                  guidelines.




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       EMPLOYEES RESPONSIBILITIES

       (a]        To ensure the health and safety of themselves and others as far as is
                  reasonably possible.
       (b]        To co-operate with the employer in implementing the policies and
                  guidelines of the Trust relating to staff safety.
       (c]        To observe reporting procedures in cases of threatened or actual
                  violations.

       MANAGERS RESPONSIBILITIES

       (a]        To assess risks and to provide a safe and healthy working place.
       (b]        To induct new employees on matters relating to individual safety
                  including the reporting mechanism and guidelines.
       (c]        To plan such training as deemed necessary in co-operation with the Area
                  Manager.
       (d]        To receive and collate reports and information about incidents and
                  violations to staff.




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       GUIDELINES TO ALL EMPLOYEES ON DEALING WITH VIOLENCE,
       AGGRESSION AND PERSONAL SAFETY

       INTRODUCTION:

       This document gives you guidance which seeks to minimise the risk of assault
       and sets out procedures to follow if you suffer aggression or a violent or
       criminal assault in the course of, or as a consequence of, your duties.

       What constitutes aggression is determined by the recipient; that is, an
       aggressive incident has occurred if you have felt threatened, unsafe or very
       upset.


       SECTION ONE

       IDENTIFIED AREAS WHERE STAFF MAY BE AT RISK:

       The personal risk of threatened or actual assaults may occur anywhere
       at anytime. It can happen at your home, as you leave home, on your way
       to work or upon arrival at work. To be realistic, without total disruption
       to your home and work life, there can never be a really cast iron means
       by which the threat of violence can be totally avoided. However, by
       taking sensible precautions and adopting safe working practices, it is
       possible to greatly minimise the risks to personal safety. The areas for
       consideration are as follows:-

       (a)        Precautions to be taken when carrying out home visits and
                  attending meetings.
       (b)        Precautions to be taken when using your vehicle or Trust vehicles.
       (c)        Precautions to be taken when using public transport.
       (d)        Precautions to be taken on overnight stays away from home.
       (e)        General precautions to be taken in the work place.


       PRECAUTIONS TO BE TAKEN WHEN CARRYING OUT HOME VISITS AND
       ATTENDING MEETINGS.

       Before you go on a home visit or attend a meeting, you should consider the
       following: -

       [a]        Do not undertake night or evening visits to unknown people in unknown
                  circumstances.
       [b]        When accepting a new referral from another agency or individual, find
                  out as much as you can about the people to be visited.
       [c]        If accepting a new referral from a person not known to you, for example a
                  member of the public, you should confirm details where this is possible,
                  for example the name, address and telephone number of the person who
                  has been referred. It should be noted that you should be aware of the
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                     need to understand and observe the confidentiality of personal
                     information and recognise other professional ethics in providing
                     information of such a nature.
       [d]           If you believe that your personal safety may be under threat, do not
                     undertake a visit. Discuss the situation with your Line Manager. It is
                     reasonable to ask a new referral to come to your place of work, or to
                     another known meeting place if in doubt. If this is not possible, you may
                     decide to take a colleague with you.
       [e]           Make prior arrangements with the person you are visiting agreeing the
                     time of arrival, duration of the visit and importantly the time of
                     departure. Ensure that your office and the contact at your home knows
                     your whereabouts and the arrangements that you have made. Give them
                     the contact number of the home you are visiting where possible.
       [f]           Ensure you know your way to the house. Think about parking facilities
                     and lighting if the visit is at night. If in an unknown area, check the
                     surroundings for obvious or potential risks before leaving your car.
       [g]           During your visit follow your host into the house. Try to ensure you are
                     the person nearest the door so that you can leave quickly and safely
                     should it be necessary. If possible, ring your office or home to inform
                     them of you safe arrival.
       [h]           When the visit or meeting is complete, let people know that you have got
                     back safely.


       VEHICLE SAFETY - DO'S AND DONT'S:
       DO's
       [a]           Always check that the vehicle is roadworthy. Check oil, water, fuel, jack
                     and spare tyre in accordance with the vehicle log book.
       [b]           Carry a torch that works. Check your battery regularly.
       [c]           Carry a spare blanket or another warm item of clothing in case you
                     should need to wait for a long time in the vehicle.
       [d]           Always lock the vehicle.
       [e]           Travel where possible on well lit or well used roads.
       [f]           Check the vehicle for intruders, including back seats, before getting in.
       [g]           When driving in built-up areas, drive with doors and windows locked.
       [h]           If you have to travel alone, inform someone of your departure,
                     destination and safe arrival with details of your route.
       [i]           If you believe you are being followed, keep driving and note the
                     registration number of the vehicle, drive to nearest Police Station or other
                     public place. Report the incident to the Police.
       [j]           At traffic lights remain in gear, alert and ready to move quickly if your
                     safety is threatened, sounding your horn as you go.
       [k]           When parking, wherever possible, park in well lit areas facing the
                     direction in which you wish to leave.
       [l]           Always make sure the vehicle has money for the phone and a phone card
                     for emergency use.



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       DON’T's

       [a]           Don't leave you keys in the ignition of an unattended vehicle. Don't leave
                     spare keys hidden in the vehicle.
       [b]           Don't leave personal items, for example driving shoes, on view, even if
                     these things are not valuable, as they may give a clue to the gender of
                     the driver. Research suggests that this is the sort of clue potential
                     attackers look for.
       [c]           Don't travel alone at night where possible. If you have to travel alone,
                     inform someone of your departure, destination and safe arrival home,
                     with details of your route.
       [d]           Don't stop to help individuals who are apparently disabled or seemingly
                     involved in an accident. Drive to the nearest safe telephone point and call
                     for help.
       [e]           If you suspect you are being followed, don't lead the vehicle to your
                     home, but drive to the nearest Police Station or other public place.

       IN THE EVENT OF A BREAKDOWN
       If you break down, where possible, stop near a building where help and ease of
       a telephone might be more available. If you have to stop on a road carrying fast
       moving traffic, you will be safer out of the vehicle.

       If you break down on a motorway: -

       [a]           Put your hazard lights on. Stop on the hard shoulder turning your
                     steering wheel to the left and park as close to the nearside as possible.
       [b]           Use a warning triangle if you have one.
       [c]           Look at the marker posts at the edge of the hard shoulder. You will find a
                     sign and an arrow telling you which way to go for the nearest emergency
                     telephone. This telephone offers direct links to the relevant Police
                     headquarters.
       [d]           Face on-coming traffic when you use the telephone. If any vehicles pull
                     up when you are on the telephone, note the registration number and tell
                     the operator. Tell the driver if he or she approaches you that you have
                     given the number of his or her vehicle to the Police.

       IS IT SAFER TO WAIT IN THE VEHICLE OR OUTSIDE OF IT?

       You should consider the following: -

       [e]           Weather conditions.
                     Traffic conditions.
                     Passenger safety.
       [f]           If you leave the vehicle with passengers, keep well clear of the vehicle and
                     the carriageway. If you are alone, leave one door only unlocked. You can
                     then return as quickly as possible if the need arises, locking the door
                     behind you. Never leave an infant or children alone in a vehicle.

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       [g]        If you are alone and stay in the vehicle, lock all doors. Sit in the
                  passenger seat as others may believe you are not alone. If anyone
                  approaches, stay in the car, do not unlock doors. If someone approaches
                  speak, if necessary, by partly opening a window. State that the Police are
                  on the way. If you have not yet contacted the Police, say that you have
                  but ask the person to ring again on your behalf.

       SAFETY ON PUBLIC TRANSPORT - DO's and DON'T's

       DO’S

       When using public transport, coach, bus or train be careful about here you sit.
       Sit where you are visible and where escape routes are clear. Try to travel light.
       Buy all of the tickets in advance.


       DON’T'S

       Don't become so engrossed with any work you are doing or with reading, or in
       nodding off that you become unaware of your surroundings. Try not to hang
       around waiting. Don't advertise that you are travelling alone by divulging
       personal information to strangers. When using taxis use a reputable firm and
       ask for identification. Wait for them to call your name. Note the registration
       number of the vehicle and the driver identity number.


       OVERNIGHT STAYS AWAY FROM HOME
       (a)        Choose a hotel that has been preferably recommended by a
               colleague.
       (b) Book your room in advance requesting private facilities.
       (c) Upon arrival park your car in a well lit spot.
       (d)        Ensure the relevant people at work and at home know your
               whereabouts – telephone to let them know you arrived safely.
       (e)        Try to arrive at a reasonable time.
       (f)     When in the hotel, lock your room door at all times.
       (g)     Check the escape routes in case of fire.
       (h)        Do not leave keys or key numbers lying around.
       (i)        Do not advertise the fact that you are alone.
       (j)        Leave a light on in your room when you leave it at night.
       (k)        Keep the curtains closed in your room when your light is on.
       (l)        Request that any valuables are locked in the hotel safe.
       (m) If you are concerned about your safety from other guests or
           visitors in the hotel, ring the Manager.




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       SAFETY IN THE WORK PLACE:

       [a]    Colleagues:
       If you believe yourself to be at risk because of the actions or behaviour of
       a colleague or service user report this to your Line Manager.

       [b]    Visitors to the Office:
       Do not meet with a visitor alone in the building if the visitor is not
       known i.e. there has been no previous meeting. Ask unexpected visitors
       to introduce themselves and produce identification. Where possible try to
       find out about unknown visitors prior to the visit. Where possible the
       meeting rooms that you use should be "visible" – that is they should
       have windows or partitions and be near to other offices and staff, whilst
       respecting the need for privacy and confidentiality, so that colleagues
       can keep an eye or an ear on what is happening.

       [c]   Alone in the Building:
       Avoid this situation if possible. Make sure that someone knows that you
       are alone if it is necessary for you to be in that situation. Lock all
       external doors. Do not let anyone in who is unknown to you. Use the
       chain, spy hole or intercom to identify visitors.

       [d]    Emergency Call Outs
       If you are the key holder for the building, meet the Police outside the
       building. Request Police identification if you are in any doubt and ask
       the Police to go into building first.

       [e]    Abusive Phone Calls:
       If you receive an abusive, threatening or angry telephone call, put the
       telephone down. Report the incident to your Line Manager and record it
       in writing. During an abusive telephone call, if you are alone do not say
       so. Do not offer any personal details including your home or office
       telephone number. Consider leaving the answer machine on when alone
       in the office. It can be on a monitor and you may interrupt appropriate
       calls. British Telecom and the Police are available for advice and
       instruction on this matter. Remember that abusive telephone calls are a
       breach of the law and should be reported to the Police.

       SECTION TWO

       WHAT HAPPENS IF I AM PHYSICALLY ASSAULTED?

       INTRODUCTION

       It is recognised that despite the best efforts of all concerned, there may
       be occasions when staff are subject to actual physical assault and this
       section of the Guideline deals with the eventuality.
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       ACTION TO BE TAKEN IF PHYSICALLY ASSAULTED

       When under physical attack you should: -

       (a)           Remove yourself from the vicinity of the attack. To "take flight" is
                     better than to “stay and fight".
       [b]           Use the most appropriate means available to defend yourself. This is a
                     matter of personal judgement but you should be aware that if the threat
                     of physical violence is actual only reasonable force can be used to defend
                     yourself.
       [c]           In the defence of property, you can use sufficient force only to defend
                     and to turn away the attacker and no more.
       [d]           If the attacker needs to be controlled physically for self protection, you
                     should use no more force that is necessary to restrain a violent person.

       ACTION TO BE TAKEN IMMEDIATELY FOLLOWING AN AGGRESSIVE OR
       PHYSICAL ASSAULT

       [a]           Withdraw to safety and obtain help.
       [b]           Seek appropriate first aid or medical attention. If necessary call a doctor,
                     ambulance or seek hospital treatment.
       [c]           Notify the Police immediately of physical assault in order that they can
                     be called to the scene to interview those concerned, and if necessary
                     arrest the assailant.
       [d]           As soon as is practicable, if you suffer shock or injury as a result of an
                     assault or aggressive incident, you should consult a doctor and obtain a
                     medical report on any injuries, as medical evidence may be required
                     later.
       (e)           Report the incident to your Line Manager or a senior member of staff
                     immediately. Make a written report as soon as possible
       [f]           In certain circumstances you may not wish the Police to be informed and
                     although your wishes may be taken into account, the Trust has the
                     ultimate responsibility to protect its staff and in the event of serious
                     offences, the Police may have to be informed.
       [g]           In all such cases you clearly have the right to report the matter
                     personally to the Police.
       [h]           You should make a note of the details of the assailant, e.g. the name,
                     description etc. This should be passed to your Line Manager.
       [i]           Your Line Manager should make a note of names and addresses of any
                     witnesses and any other information regarding the incident. If an
                     implement is used in an assault it should be retained providing this can
                     be done without causing further difficulties.
       [j]           You should complete an incident report and the incident should be
                     properly recorded in the accident book by your Line Manger.
       [k]           If an incident results in actual injury and you are off work, the Trust
                     may have to report the case to the Health and Safety Executive. In this
                     case an accident should be entered in report book.

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       [l]           You should remember not to prejudice your position by admitting any
                     liability.
       [m]           Your Line Manager should report the facts immediately to the Director.

       SICKNESS AND INJURY PAYMENTS


       If you have suffered an assault in the course of, or as a consequence of,
       your duties and you are unable to resume work, then providing that the
       assault was not due to your own misconduct, your absence will be
       covered by the provisions of the Trust sickness scheme.

       COURSES OF ACTION TO SEEK RECOURSE AND HOW THE TRUST MAY
       HELP YOU

       There are several courses of action that you may take following a physical
       assault.

       These are:-

       [a]    Criminal Proceedings
       The Police may initiate criminal proceedings against the assailant, but in
       practice they are reluctant to do so unless they witness the assault or the
       injuries are substantial, or a further assault or disturbance is likely to occur. If
       the Police are not prepared to initiate criminal proceedings, you may make a
       criminal prosecution in your own name.

       [b]   Civil Proceedings
       You may take civil proceedings against the assailant by suing them for
       damage. Where there is a continuing threat of assault or harassment,
       you may take civil proceedings against the assailant to obtain an
       injunction to prevent any further assault or harassment.

       The Trusts Legal Solicitors cannot act for employees who have been
       assaulted because you may make a claim against the Trust.


       EMPLOYERS LIABILITY INSURANCE


       If you have been assaulted and you feel that the assault was the fault of
       the Trust's negligence, you may make a claim against the Trust under
       the Employers Liability Insurance. Claims under Employers Liability
       Insurance are normally referred to a Civil Court and the Court decides
       what amount [if any] should be paid. Occasionally there may be an out
       of court settlement. The Trust is indemnified for an unlimited amount
       under the Employers Liability Insurance. If you wish to make a claim
       against the Trust under Employers Liability Insurance, you should write
       to the Director, as soon as possible.

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       CRIMINAL INJURIES COMPENSATION SCHEME

       If you have been injured as a result of a crime of violence, you can apply to the
       Criminal Injuries Compensation board for payment or compensation. The
       Board will decide whether it can make an award under the terms of the
       Criminal Injuries Compensation Scheme. Full details of this scheme and an
       application form can be obtained from the Criminal Injuries Compensation
       Authority, Tay House, 300 Bath Street, Glasgow, G2 4LN. Telephone number –
       0141 3312726. Helpline number – 0800 3583601. Website – www.cica.gov.uk
       The Personnel Department will provide further information on this matter.

       RETURNING TO WORK AND REGAINING CONFIDENCE

       [a]           It is usually best to get back to work as soon as possible subject to
                     medical fitness; don't risk aggravating an injury and don't hesitate to
                     consult your doctor.
       [b]           Many people report feeling violated and want to avoid contact with others
                     by withdrawing. If you are a friend/colleague of someone in this
                     situation, you can guard against this avoidance.
       [c]           There may be people who blame you for your misfortune and these
                     people will be able to say how it was your fault, using the benefit of
                     hindsight. There is little you can do to protect yourself from the hurt of
                     this except for recognising it as a     universal phenomenon and not
                     specific to you.
       [d]           Worse than the criticism of others, you may criticise yourself, again
                     using hindsight. Treat this as you would treat the criticism of others.
                     However, draw your lessons from the incident and learn from them; this
                     does not mean you have to dwell on any mistakes you made.
       [e]           If you are the Manager of someone who has been involved in an
                     aggressive or violent incident, a useful approach is to de-brief the person
                     concerned as soon as       possible after the incident if they wish it, or to
                     offer the employee support line. This has the dual function of obtaining
                     valuable information and also makes the member of staff feel
                     [realistically] a useful part of the team again.
       (f)           As a Manager do not feel afraid to ask if they wish to go straight back to
                     the same job as before. Certainly don't assume that they want to change.
       [g]           If you have been involved in an incident, feel able to say what would help
                     you best. A change of task or to stick with the previous one.

       ACCIDENT PROCEDURES

       1): All accidents causing injury to the persons mentioned in categories a) to d)
           below must be entered in the establishment's Accident Report Book and
       2): The circumstances of all accidents must also be entered into the Accident
            Report Book.




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       PERSONS TO WHOM THE TRUST’S ACCIDENT POLICY APPLY:

       a):     an employee of the Trust whilst at work - whether on duty or not;
       b):    a voluntary worker carrying out duties on behalf or the Trust with the
              prior knowledge and consent of the Chief Executive or his authorised
              representative;
       c):    an employee of a contractor, sub-contractor or supplier to the Trust or a
              self-employed person, whilst at work in or at an establishment, or place of
              work, maintained or controlled by the Trust. And other non-employees,
              day-care attendees, residents, tenants and members of the public.

       RESPONSIBILITY FOR ENTRIES IN THE ACCIDENT BOOK:

       All accidents must be entered into the Scheme’s accident book. All accidents
       should be recorded in the book by either the casualty (the person who received
       the injury) where this is possible, or, the person who attended the casualty e.g.
       a first aider or nurse or the person who witnessed the accident.

       On all occasions the senior member of staff should be notified of the accident
       and also the Chief Executive must be informed.

       Every employee has a duty themselves to report an accident, to their line
       manager. Such reports may be oral, or in writing in the Accident Report Book.
       However, it is the management's responsibility to take any necessary further
       steps to ensure the details are entered in the Report Book, if the report is oral,
       or to countersign the Accident Report Book if the injured employee has entered
       the details him/her self.

       It is the Managers/the senior member of staff’s responsibility to ensure that if
       the accident is one that falls under RIDDOR the section headed “ Accident
       Summary – Employer Only” is completed and the accident is reported to
       RIDDOR

       The Accident Record should then be torn out of the accident book and sent to
       the Personnel Manager, Westgate House, 5 Westgate, Pickering, North
       Yorkshire, Y018 8BA immediately.

       INJURY - ACCIDENTS REQUIRING FURTHER ACTION:

       1):    List of Reportable Injuries:-

       The death of any person as a result of an accident arising out of or in
       connection with work:




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       Any person suffering any of the following injuries or conditions as a result of or
       in connection with work:

       -       fracture of the skull, spine or pelvis
       -       fracture of any bone:
               in the arm or wrist, leg or ankle, but not a bone in the hand or foot
       -       amputation of: A hand or foot, or a finger, thumb or toe, or any part
               thereof if the joint or bone is completely severed
       -       the loss of sight of an eye, a penetrating injury to an eye, or a chemical or
               hot metal burn to an eye
       -       either injury (including burns) requiring immediate medical treatment, or
               loss of consciousness, resulting in either case from an electric shock from
               any electrical circuit or equipment, whether or not due to direct contact
       -       loss of consciousness resulting from lack of oxygen
       -       decompression sickness (unless suffered during an operation to which the
               Diving Operations at Work Regulations 1981 apply) requiring immediate
               medical treatment
       -       either acute illness requiring treatment, or loss of consciousness, resulting
               in either case from absorption of any substance by inhalation, ingestion or
               through the skin
       -       acute illness requiring medical treatment where there is reason to believe
               that this resulted from exposure to a pathogen or infected material
       -       any other injury which results in the person injured being admitted
               immediately into hospital for more than 24 hours.
       -       With regard to the above, Senior Duty staff should decide whether the
               injury is reportable, (taking this up with the Chief Executive).
       -       If not reportable, then only the entry in the Accident Report Book is
               required.
       -       If the injury is reportable, immediately telephone the manager or on call
               manager (if out of hours) who will carry out the required procedure. He or
               she will inform the necessary Authorities within 24 hours, and complete
               the necessary form.
       -       If an employee is away from work for more than 3 days (excluding the day
               of the accident) due to an injury at work, complete the Accident Report
               Form, which will be dealt with by the Personnel Manager.



       FOR REPORTABLE DANGEROUS OCCURRENCES:

       Exactly the same routine is to be followed:-


       DANGEROUS OCCURRENCES WHICH ARE NOTICEABLE WHEREVER THEY
       OCCUR:

       Dangerous occurrences are set out in schedule 1 of the regulations. The
       following is not a complete list (only those relevant to nursing/residential
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       homes are included).

       1):      Collapse or overturning of any lift, hoist, crane, excavator, derrick or
                mobile powered access platform, or failure of any load bearing part
                thereof, which, taking into account the circumstances of the occurrence,
                might have been liable to cause a major injury to any person. In this
                paragraph a "lift, hoist, crane or mobile powered access platform" does not
                include a winch, teagle, pulley block, gin wheel, transporter or runway:
       2):      Explosion, collapse or bursting of any closed vessel including a boiler or
                boiler tube in which the internal pressure was above or below atmospheric
                pressure which might have been liable to cause the death of any person or
                any of the major injury accidents or conditions specified in the
                regulations:
       3):      Electrical short circuit or overload attended by fire or explosion which
                resulted in the stoppage of the plant involved for more than 24 hours and
                which, taking into account the circumstances of the occurrence, might
                have been liable to cause the death of any person or any of the major
                injury accidents or conditions specified in the regulations:
       4):      An explosion or fire occurring in any plant or place which resulted in the
                stoppage of that plant or suspension of normal work in that place for more
                than 24 hours, where such explosion or fire was due to the ignition of
                process materials, their by-products (including waste) or finished
                products.
       5):      The sudden uncontrolled release of one tonne or more of highly flammable
                liquid within the meaning of regulation 2(2) of the HIGHLY
                FLAMMABLE LIQUIDS AND LIQUEFIED PETROLEUM GASES
                REGULATIONS 1972 (S1 1972 No. 917) flammable gas or flammable liquid
                above its boiling point from any system or plant or pipeline.


       PRACTICAL PROCEDURES

       UNIVERSAL INFECTION CONTROL PROCEDURES

       It is not always possible to identify people who may spread infection to others,
       therefore precautions to prevent the spread of infection must be followed at all
       times when care is provided to Service Users. These routine procedures are
       usually called universal precautions.

       All blood and body fluids are potentially infectious and precautions are
       necessary to prevent exposure to them.

       Each member of staff is accountable for his/her actions and must follow safe
       practices.

       HAND HYGEINE

       1.       Staff should follow good basic hygiene practices at all times including
                thorough hand washing whenever necessary.

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        2.       All staff should ensure that wounds or moist skin conditions are covered
                 with a waterproof dressing (without visible air holes). Under Health and
                 Safety legislation, such dressings must always be available in the first aid
                 box. Blue dressings must be used by those involved in food preparation.
        3.       Invasive procedures, dressing wounds or dealing with clinical waste
                 should be avoided when moist lesions are present on hands.

        EXCRETA, BLOOD AND BODILY FLUIDS

        1.       A disposable apron and gloves should always be worn dealing with
                 excreta, blood and body fluids.
        2.       Excreta should be discarded directly into a sluice. When attending to
                 those with diarrhoea, or when dealing with their clothing or linen, special
                 hygiene precautions must always be taken.
        3.       Spillages of blood, vomit, urine and excreta should be cleaned up as
                 quickly as possible. Other person should be kept away from the
                 contamination until it is effectively dealt with. Disposable vinyl gloves
                 should be worn when dealing with spillages. NaDCC granules (Sodium
                 dichloroisocyanurate – e.g. Presept, Actichlor), or liquid bleach should be
                 used to clean and disinfect after the spillage. Care should be exercised
                 when using these products – the manufacturer's instructions should be
                 followed. NaDCC or bleach should not be used in dealing with spillages of
                 urine which should be cleared up using paper toward before washing the
                 area with a detergent solution. If possible, the diluted bleach or granules
                 should be poured gently over a blood spill, covered with disposable paper
                 towels and mopped up after two minutes with more disposable paper
                 towels. The towels should be carefully disposed of in sealed plastic bags
                 as clinical waste. It is recommended that supplies of bleach, disposable
                 gloves and plastic bags are kept together for this purpose.
                 The site of the spillage should be disinfected further after initial clearance
                 of the gross spillage. When work is completed, gloves and apron should
                 be disposed of as clinical waste and hands should be washed and dried.
        4.       If the clothing of the Service User or the first-aider becomes contaminated
                 with blood or other body fluids, it should be sponged with cold water, then
                 laundered separately in a hot wash. The sponge should be disposed of as
                 clinical waste.

        ACCIDENTS INVOLVING RISK OF BLOOD-BORNE INFECTION

        Such accidents include:

                        All sharps/needle injuries
                        Contamination of abrasions with blood and body fluids
                        Human scratches/bites causing bleeding
                        Splashes of body fluids onto mucous membranes (e.g. mouth eyes).

        These incidents should be dealt with as follows: -

1.      Bleeding from the wound should be encouraged.
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          2. The wound should be washed in warm running water.
          3. The wound should be covered.
          4. Skin, eye or mouth should be washed in plenty of water.
       5.    The incident should be reported to the immediate line Manager and an
             accident form completed.
       6.    Only at this stage should an attempt be made to identify the source of
             the needle/sharp.
       7.    The person who sustained the wound should see his or her general
             practitioner as soon as possible.
          8. All information should be recorded in the accident book.




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       PROCEDURE ON DISCOVERING A FIRE OR IF ONE IS REPORTED OR IF
       THE ALARM AUTOMATICALLY SOUNDS


       1)       On discovering a fire SOUND THE ALARM by breaking the glass in the
                nearest "BREAK GLASS BOX".
       2)       If the alarm is sounding - RING THE FIRE BRIGADE

       DAY PROCEDURE
        Your first responsibility is to assess the situation to ensure that it is safe to
         evacuate the building as quickly and efficiently as possible via the nearest
         safe exit, closing all doors behind you.
        Make sure all doors are closed.
        Assemble in the agreed safe area
        Check you have every one - do a roll call.

       NIGHT PROCEDURE
        Your first responsibility is to assess the situation to ensure that it is safe to
         evacuate the building as quickly and efficiently as possible via the nearest
         safe exit, closing all doors behind you.
        Make sure all doors are closed.
        Assemble in the agreed safe area.
        If you have a mini bus you may wish to consider putting the Service Users
         in it out of the cold - However don't put yourself in danger by stopping to
         pick up keys.
        If you have has an external sleep in staff member call them for assistance.
        If you have a sleep in staff member remember to call them if they do not
         appear when the alarm goes off.
        Check you have everyone - do a roll call.

       GENERAL
        Only tackle the fire with appropriate extinguisher or blanket if safe to do so
         - DO NOT PUT YOURSELF AT RISK.
        Call the senior member of staff on call.
        Do not use lifts in the vent of a fire or other emergency evacuation of the
         building
        Do no re-enter the building unless permission has been granted by the
         Senior person present.

       N.B. In the event of being unable to carry out these procedures due to injury
             position of fire or degree of disability of Service Users REMEMBER ALL
             DOORS WITHIN REGISTERED SERVICES ARE FIRE DOORS AND
             YOU HAVE ½ HOUR to allow for the Fire Service to arrive.



                                      Issue                Reviewed
            Title           Page no           Issue Date              Review Date   Authorisation   Chief Exec Signature
                                        no                   Date
PP109 – Health and Safety
                Policy &
               Guidelines   66/67      1       1/12/07     13/08/10    13/08/11       Directors
       ALARM FAULTS
       If your alarm has a fault and continues to ring :
       a) Check the zone and identify what is causing the problem.
       b) In the summer you may get insects in the smoke detectors so lightly
            vacuum out.
       c) If all else fails phone the company who services your system.

       ESTABLISHMENTS

       N.B. The above are guidelines and each service will have its own individual
            procedure. All staff must make themselves aware of the procedure within
            the service they are employed. Further guidance can be found below as to
            what might be included in that procedure.

       Each work place must:

           have an agreed assembly point.
           have a plan displayed where the break glass points, exit doors, and
            extinguishers are positioned.
           ensure all staff have regular training in evacuation procedures.
           ensure alarms are tested weekly and a record kept.
           hold unannounced drills at least 3 times a year.
           ensure the record book is maintained as it is open to external inspection.
           Ensure disaster plans are in place and checked monthly on the house check
            form




                                      Issue                Reviewed
           Title            Page no           Issue Date              Review Date   Authorisation   Chief Exec Signature
                                        no                   Date
PP109 – Health and Safety
               Policy &
              Guidelines    67/67      1       1/12/07     13/08/10    13/08/11       Directors

				
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