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					Improving the Patient & Carer Experience

NSW Health Service Performance Improvement Branch has developed a method of collecting and
analysing stories about patient and carer experiences. This method of appreciative enquiry can be
used regularly by all staff. The method deliberately goes beyond questions of satisfaction, and
explores patient and carer perceptions of their care and what they actually experienced. Visit:
Archie website                 for a wealth of resources and stories
Gem eLearning                   for many learning modules including Patient Interviews


The most significant positive and negative dimensions of care should be identified to assist in
discerning the key positive and negative aspects of their journey. Most journeys include high points
and low points, so patients and carers are encouraged to consider the aspects of the journey that
were most important or had the greatest impact on them, and use these to identify the most positive
and negative aspects of the journey as a whole.

You can use this information from the stories to identify areas for improvement as well as
acknowledging the areas you are doing well. This can be done using this spreadsheet which tallies
the positive and negative aspects in terms of never, sometimes or always in relation to 8 dimensions.
The graph generated from the spreadsheet will enable you to determine the positive and negative
dimensions of care and identify the area you will need to focus to improve the patient & carer
experience.


How to use this Data Spreadsheet
1. Firstly, enter the following data below

Enter your AHS name
Enter the facility name
Enter The Journey name

2. Click here to access data page to populate graph
        1) Each line represents an individual story from your selected journey.
        2) To populate the graph on the summary page go to data page and enter free
        text into columns A,E,F and H. To enter remaining data please click on cell
        to generate the drop down box and select appropriate information.
        3) Once all data has been entered the graph on the summary page will be
       completed for use to present in the monthly reports and/or meeting and presentations
3. A Summary of your data can be printed from here

4. The data from this spreadsheet will automatically generate the graph for the
       Patient & Carer Experience monthly report.

5. A pivot table can be generated over time if all data captured is stored on a single spreadsheet.

6. You should now return your data to the Area co-ordinator who will then forward a final report to the
Department of Health.



Please do not make changes to the architecture of this file, if you have thoughts on how it can
be improved please contact the Patient and Carer Experience team at the Department of
Health. The team can then coordinate the changes so everyone can benefit.
patientcarerexperience@doh.health.nsw.gov.au
Return to Start page
Auto Generated Summary Page

          Patient and Carer Experience

          1/0/1900


          The Journey of at ,


          Number of interviews:                               -
          Story told by                                                                                    Year of journey
          Patient                                             -                                            2009              -
          Patient & Carer                                     -                                            2010              -
          Carer                                               -                                            2011              -
          Family Member                                       -                                            2012              -
          Health Prof                                         -

          Patient age                                                                                      Home location
          Infant and not more 12 months                       -                                            Urban         -
          less than12month and not more 5 years               -                                            Regional      -
          5 and not more 10 years                             -                                            Rural         -
          10 and not more 18 years                            -
          18 and not more 25 years                            -                                            Patient sex
          25 and not more 35 years                            -                                            Female            -
          35 and not more 45 years                            -                                            Male              -
          45 and not more 55 years                            -
          55 and not more 65 years                            -
          65 and not more 75 years                            -
          75+ years                                           -
          unknown                                             -


          Type of Patient Journey
          Patient is aged 65+                                                                                                0
          Patient has a chronic illness                                                                                      0
          Patient requires surgery - booked or emergency                                                                     0
          Patient needs Emergency Department care                                                                            0
          Patient needs mental health care                                                                                   0
          Patient has cardiac disease                                                                                        0
          Patient requires care coordinated between GP, hospital, community services, etc                                    0
          Mother and Baby                                                                                                    0
          End of Life                                                                                                        0
          Person with a disability                                                                                           0
          Person with Cancer                                                                                                 0
          Self Defined                                                                                                       0
          Self Defined                                                                                                       0




          Positive aspects of patient and carer experience:
                                                              1 Access to Care

                                                              2 Respect for patients values, preferences
                                                                and expressed needs
                                                              3 Coordination and integration of care

                                                              4 Information and education

          Negative aspects of patient and carer experience:
                                                           1 Access to Care

                                                              2 Respect for patients values, preferences
                                                                and expressed needs
                                                              3 Coordination and integration of care

                                                              4 Information and education
    Alias Name       Patient Age   Gender   Story told by   Interviewer   Date   Facility   PeerGroup   AHS    Ward/ Unit




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6/26/2011 12:56 PM                                                                                                          Data 0e09cbe3-62bc-43cb-9256-6db87f2b9206.xls
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6/26/2011 12:56 PM                 Data 0e09cbe3-62bc-43cb-9256-6db87f2b9206.xls
  Patient is aged     Patient has a    Patient requires    Patient needs    Patient needs     Patient has     Patient requires   Mother and baby   End of Life   Person with a   Person with   Self Defined   Self Defined
        65+          chronic illness   surgery - booked     Emergency       mental health   cardiac disease   care coordinated                                     disability      cancer
                                        or emergency      Department care        care                           between GP,
                                                                                                                  hospital,
                                                                                                                 community
                                                                                                                services, etc




6/26/2011 12:56 PM                                                                                                                                                                                                           Data 0e09cbe3-62bc-43cb-9256-6db87f2b9206.xls
6/26/2011 12:56 PM   Data 0e09cbe3-62bc-43cb-9256-6db87f2b9206.xls
 Access to Care         Respect for    Coordination and   Information and   Transition and   Physical comfort        Emotional        Involvement of     Nothing positive Nothing negative
                      patients values,  integration of       education        continuity                           support and      family and friends      identified       identified
                     preferences, and        care                                                               alleviation of fear
                     expressed needs                                                                                and anxiety




6/26/2011 12:56 PM                                                                                                                                                                           Data 0e09cbe3-62bc-43cb-9256-6db87f2b9206.xls
6/26/2011 12:56 PM   Data 0e09cbe3-62bc-43cb-9256-6db87f2b9206.xls
      The Journey of at ,

  1




                                                                                                                                                   Positive

                                                                                                                                                   Sometimes/
                                                                                                                                                   Mixed




  0
      Access to Care          Coordination and integration of and Transition
                                                   Information                     Emotionalcomfort and alleviationandfear and anxiety
                                                                                     Physical support
Respect for patients values, preferences and expressed needscare education and continuity           Involvement of, of support for families and carers
DO NOT CHANGE THIS SHEET
This worksheet contains data which is used elsewhere in the spreadsheet.

Data validation for DATA sheet
Patient Age                Gender                                          Story told by


                            Male
Infant and not more 12 months                                              Patient
                            Female
>12month and not more 5 years                                              Carer
5 and not more 10 years                                                    Patient & Carer
10 and not more 18 years                                                   Family Member
18 and not more 25 years                                                   Health Prof
25 and not more 35 years                                                   Young Person
35 and not more 45 years
45 and not more 55 years
55 and not more 65 years
65 and not more 75 years
75+ years
unknown




                                              Total Interviews
                                                      0
SUMMARY FOR LINKS TO GRAPH PAGES
                                                   Positive                     Negative
Access to Care                                          0                           0

Respect for patients values,
preferences and expressed
needs                                                   0                           0
Coordination and integration
of care                                                 0                           0
Information and education                               0                           0
Transition and continuity                               0                           0
Physical comfort                                        0                           0
Emotional support and alleviation of fear and anxiety   0                           0
Involvement of, and support for families and carers     0                           0

                              Nothing positive identified
                                                   Yes                             No
Positive identified                                 0                               0
Negative identified                           0                               0




Rank Always           Rankings for Positive
1                     Access to Care
                      Respect for patients values, preferences and
2                     expressed needs
3                     Coordination and integration of care
4                     Information and education
5                     Transition and continuity
6                     Physical comfort
7                     Emotional support and alleviation of fear and anxiety
8                     Involvement of, and support for families and carers



Rank Never            Ranking for Negative
1                     Access to Care
                      Respect for patients values, preferences and
2                     expressed needs
3                     Coordination and integration of care
4                     Information and education
5                     Transition and continuity
6                     Physical comfort
7                     Emotional support and alleviation of fear and anxiety
8                     Involvement of, and support for families and carers
Year of journey           Home location   Type of Journey


                   2009   Metro           ü
                   2010   Regional
                   2011   Rural
                   2012   Remote
                   2013




    Sometimes/ Mixed
            0



            0

            0
            0
            0
            0
            0
            0
Automatic Ranking
                    1 Access to Care
                      Respect for patients values, preferences and
                    2 expressed needs
                    3 Coordination and integration of care
                    4 Information and education




Automatic Ranking
                    1 Access to Care
                      Respect for patients values, preferences and
                    2 expressed needs
                    3 Coordination and integration of care
                    4 Information and education
Response                 DataValidata


Positive           Yes           1
Sometimes/ Mixed   No            2
Negative                         3
                                 4
                                 5
                                 6
                                 7
                                 8
                                         Peer Group
Name                                     for 2006/07   AHS       Hosp   AHS - New
Albury Base Hospital                          B2       GSAHS     M201   X560
Allandale Aged Care Facility                  F2       HNEAHS    Q791   X540
ARC - Bodington Nursing Home                  F2       SWAHS     D751   X520
Armidale and New England Hospital             C1       HNEAHS    J201   X540
Auburn Hospital                               B1       SWAHS     D201   X520
Ballina District Hospital                     C2       NCAHS     H201   X550
Balmain Hospital - Hospital unit              F4       SSWAHS    A201   X500
Balranald District Hospital                   D2       GWAHS     M202   X570
Bankstown / Lidcombe Hospital                A1b       SSWAHS    D227   X500
Baradine MPS                                  F3       GWAHS     K707   X570
Barham and Koondrook Hospital                 D2       GSAHS     M203   X560
Barraba MPS                                   F3       HNEAHS    J702   X540
Barraba MPS                                   F3       HNEAHS    J202   X540
Bateman's Bay District Hospital               C2       GSAHS     N201   X560
Bathurst Base Hospital                        C1       GWAHS     L201   X570
Batlow District Hospital                      D2       GSAHS     R202   X560
Bear Cottage                                  F5       CHW       B239   X160
Bega District Hospital                        C1       GSAHS     N202   X560
Bellinger River District Hospital            D1a       NCAHS     H203   X550
Belmont Hospital                              C1       HNEAHS    Q214   X540
Berrigan War Memorial Hospital                D2       GSAHS     M204   X560
Bingara District Hospital                     D2       HNEAHS    J203   X540
Blacktown - Mount Druitt                      B1       SWAHS     D225   X520
Blayney MPS                                   F3       GWAHS     L702   X570
Blayney MPS                                   F3       GWAHS     L202   X570
Bloomfield Hospital                           F1       GWAHS     L101   X570
Blue Mountains District                       C1       SWAHS     D204   X520
Boggabri MPS                                  F3       HNEAHS    J704   X540
Boggabri MPS                                  F3       HNEAHS    J204   X540
Bombala District Hospital                     D2       GSAHS     N203   X560
Bonalbo Hospital                             D1b       NCAHS     H207   X550
Boorowa District Hospital                     D2       GSAHS     N204   X560
Bourke MPS                                    F3       GWAHS     K701   X570
Bourke MPS                                    F3       GWAHS     K201   X570
Bowral and District Hospital                  C1       SSWAHS    N219   X500
Braeside Hospital                             F4       SSWAHS    D228   X500
Braidwood MPS                                 F3       GSAHS     N205   X560
Brewarrina MPS                                F3       GWAHS     S715   X570
Broken Hill Base Hospital                     C1       GWAHS     S201   X570
Bulahdelah District Hospital                 D1b       HNEAHS    J223   X540
Bulli District Hospital                       C2       SESIAHS   P202   X510
Byron Bay District Hospital                  D1a       NCAHS     H204   X550
Calvary Health Care Sydney                    F4       SESIAHS   C202   X510
Camden Hospital                               C1       SSWAHS    D205   X500
Campbell Hospital, Coraki                    D1b       NCAHS     H205   X550
Campbelltown Hospital                         B1       SSWAHS    D215   X500
Canowindra Soldiers' Memorial Hospital        D2       GWAHS     L203   X570
Canterbury Hospital                           B1       SSWAHS    A202   X500
Carrington Centennial Nursing Home            F2       SSWAHS    D753   X500
Casino and District Memorial Hospital         C2       NCAHS     H206   X550
Cessnock District Hospital                 C2    HNEAHS    Q202   X540
Cobar District Hospital                    D1b   GWAHS     K203   X570
Coffs Harbour Base Hospital                B2    NCAHS     H208   X550
Coledale District Hospital                 F4    SESIAHS   P203   X510
Coledale Hospital Nursing Home             F2    SESIAHS   P907   X510
Collarenebri MPS                           F3    GWAHS     S714   X570
Collarenebri MPS                           F3    GWAHS     K204   X570
Concord Hospital                           A1a   SSWAHS    A237   X500
Condobolin District Hospital               D1b   GWAHS     L205   X570
Coolah MPS                                 F3    GWAHS     K735   X570
Coolah MPS                                 F3    GWAHS     K205   X570
Coolamon MPS                               F3    GSAHS     R710   X560
Cooma Hospital and Health Service          C2    GSAHS     N206   X560
Coonabarabran District Hospital            D1b   GWAHS     K206   X570
Coonamble District Hospital                D2    GWAHS     K209   X570
Coral Tree Family Centre                   F1    NSCCAHS   B241   X530
Corowa MPS                                 F3    GSAHS     M706   X560
Corowa MPS                                 F3    GSAHS     M206   X560
Corrections Health Service (all units)     F8    CHS       C101   X170
Cowra District Hospital                    C2    GWAHS     L206   X570
Crookwell District Hospital                D2    GSAHS     N207   X560
Cudal War Memorial Hospital                D2    GWAHS     L207   X570
Culcairn MPS                               F3    GSAHS     M705   X560
Cumberland Hospital                        F1    SWAHS     D102   X520
David Berry Hospital                       F4    SESIAHS   P291   X510
Delegate MPS                               F3    GSAHS     N708   X560
Delegate MPS                               F3    GSAHS     N208   X560
Deniliquin Hospital                        C2    GSAHS     M207   X560
Denman MPS                                 F3    HNEAHS    Q738   X540
Dorrigo Plateau MPS                        F3    NCAHS     H709   X550
Dorrigo Plateau MPS                        F3    NCAHS     H209   X550
Dubbo Base Hospital                        B2    GWAHS     K211   X570
Dunedoo War Memorial Hospital              D2    GWAHS     K212   X570
Dungog District Hospital                   D2    HNEAHS    Q203   X540
Eugowra Memorial Hospital                  D2    GWAHS     L208   X570
Fairfield Hospital                         B1    SSWAHS    D206   X500
Finley Hospital                            D1b   GSAHS     M208   X560
Forbes District Hospital                   C2    GWAHS     L209   X570
Garrawarra Centre for Aged Care            F2    SESIAHS   C791   X510
Gilgandra MPS                              F3    GWAHS     K734   X570
Glen Innes District Hospital               D1a   HNEAHS    J205   X540
Gloucester Soldier's - Nursing Home Unit   F2    HNEAHS    J751   X540
Gloucester Soldier's Memorial Hospital     D1a   HNEAHS    J224   X540
Goodooga District Hospital                 F8    GWAHS     K214   X570
Gosford Hospital                           A1b   NSCCAHS   B202   X530
Goulburn Base Hospital                     C1    GSAHS     N209   X560
Governor Phillip RAC Facility              F2    SWAHS     D754   X520
Gower Wilson - MPS                         F3    SESIAHS   C705   X510
Grafton Base Hospital                      C1    NCAHS     H210   X550
Grafton Health Service - Aruma Home        F8    NCAHS     H151   X550
Graythwaite Nursing Home                   F2    NSCCAHS   B751   X530
Greenwich Home of Peace Hospital           F4    NSCCAHS   B208   X530
Grenfell MPS                               F3    GWAHS     L710   X570
Griffith Base Hospital                     C1    GSAHS     R205   X560
Gulargambone MPS                           F3    GWAHS     K710   X570
Gulargambone MPS                           F3    GWAHS     K210   X570
Gulgong District Hospital                  D1b   GWAHS     K215   X570
Gundagai District Hospital                 D2    GSAHS     R206   X560
Gunnedah District Hospital                 C2    HNEAHS    J206   X540
Guyra and District War Memorial Hospital   D2    HNEAHS    J207   X540
Hawkesbury District Health Service         C1    SWAHS     D229   X520
Hay Hospital                               D2    GSAHS     R207   X560
Henty District Hospital                    D2    GSAHS     M209   X560
Hillston District Hospital                 D2    GSAHS     R208   X560
Holbrook District Hospital                 D1b   GSAHS     M210   X560
Hornsby and Ku-Ring-Gai Hospital           B1    NSCCAHS   B210   X530
Inverell District Hospital                 C2    HNEAHS    J208   X540
Ivanhoe District Hospital                  F8    GWAHS     S202   X570
James Fletcher Hospital                    F1    HNEAHS    Q102   X540
Jerilderie MPS                             F3    GSAHS     M711   X560
Jerilderie MPS                             F3    GSAHS     M211   X560
John Hunter Hospital                       A1a   HNEAHS    Q230   X540
Junee MPS                                  F3    GSAHS     R709   X560
Karitane Mothercraft Centre                F7    SSWAHS    C203   X500
Kempsey Hospital                           C2    NCAHS     H212   X550
Kenmore Hospital                           F1    GSAHS     N101   X560
Kiama District Hospital                    F8    SESIAHS   P204   X510
Kiama Hospital Nursing Home                F2    SESIAHS   P908   X510
Kurri Kurri District Hospital              C2    HNEAHS    Q205   X540
Kyogle MPS                                 F3    NCAHS     H713   X550
Lake Cargelligo MPS                        F3    GWAHS     L712   X570
Lake Cargelligo MPS                        F3    GWAHS     L212   X570
Leeton MPS                                 F3    GSAHS     R711   X560
Leeton MPS                                 F3    GSAHS     R211   X560
Lightning Ridge MPS                        F3    GWAHS     K731   X570
Lismore Base Hospital                      B2    NCAHS     H214   X550
Lithgow District Hospital                  C2    SWAHS     L213   X520
Liverpool Hospital                         A1a   SSWAHS    D209   X500
Lockhart and District Hospital             D2    GSAHS     R213   X560
Long Jetty Healthcare Centre               D2    NSCCAHS   B204   X530
Lottie Stewart Hospital - Hospital unit    F8    SWAHS     D217   X520
Lottie Stewart Nursing Home                F2    SWAHS     D755   X520
Lourdes Hospital, Dubbo                    F2    GWAHS     K751   X570
Macarthur Health Service                   B1    SSWAHS    D220   X500
Macksville District Hospital               C2    NCAHS     H216   X550
Maclean District Hospital                  C2    NCAHS     H217   X550
Macquarie Care Centre                      F2    GWAHS     L751   X570
Macquarie Hospital                         F1    NSCCAHS   B101   X530
Maitland Hospital                          B2    HNEAHS    Q206   X540
Manilla District Hospital                  D2    HNEAHS    J211   X540
Manly District Hospital                    B1    NSCCAHS   B212   X530
Manning Base Hospital                      B2    HNEAHS    J225   X540
Menindee Nursing Service                   F8    GWAHS     K101   X570
Mercy Care Centre - Albury                 F4    GSAHS     M212   X560
Mercy Care Centre, Young                    F4    GSAHS     N210   X560
Merriwa District Hospital                   D2    HNEAHS    Q208   X540
Milton and Ulladulla Hospital               C2    SESIAHS   P205   X510
Molong District Hospital                    D2    GWAHS     L214   X570
Mona Vale and District Hospital             B1    NSCCAHS   B214   X530
Moree District Hospital                     C2    HNEAHS    J212   X540
Morisset Hospital                           F1    HNEAHS    Q101   X540
Moruya District Hospital                    C2    GSAHS     N211   X560
Mount St Joseph's Nursing Home, Young       F2    GSAHS     N751   X560
Mudgee District Hospital                    C2    GWAHS     K216   X570
Mullumbimby & District Hospital             D1b   NCAHS     H220   X550
Murrumburah-Harden Nursing Home Unit        F2    GSAHS     N752   X560
Murrumburrah-Harden District Hospital       D1b   GSAHS     N213   X560
Murwillumbah District Hospital              C2    NCAHS     H221   X550
Muswellbrook District Hospital              C2    HNEAHS    Q209   X540
Muswellbrook Hospital - Nursing Home Unit   F2    HNEAHS    Q759   X540
Narrabri District Hospital                  C2    HNEAHS    J213   X540
Narrandera District Hospital                D1a   GSAHS     R215   X560
Narromine District Hospital                 D2    GWAHS     K217   X570
Nelson Bay and District Polyclinic          D1b   HNEAHS    Q225   X540
Nepean Hospital                             A1b   SWAHS     D210   X520
Neringah Home of Peace Hospital             F5    NSCCAHS   B209   X530
Newcastle Mater Misericordiae Hospital      A3    HNEAHS    Q211   X540
Nimbin MPS                                  F3    NCAHS     H715   X550
Nyngan District Hospital                    D2    GWAHS     K218   X570
Oberon MPS                                  F3    GWAHS     L715   X570
Orange Base Hospital                        B2    GWAHS     L216   X570
Pambula District Hospital                   D1a   GSAHS     N214   X560
Parkes District Hospital                    C2    GWAHS     L217   X570
Peak Hill Hospital                          D2    GWAHS     L218   X570
Peg Cross Nursing Home                      F2    GWAHS     K791   X570
Port Kembla District Hospital               F4    SESIAHS   P206   X510
Port Macquarie Base Hospital                B2    NCAHS     H272   X550
Portland District Hospital                  D1b   SWAHS     L220   X520
Prince Albert Memorial, Tenterfield         D1b   HNEAHS    J214   X540
Prince of Wales Group                       A1a   SESIAHS   C231   X510
Queanbeyan District Hospital                C2    GSAHS     N215   X560
Queen Victoria - Thirlmere Nursing Home     F2    SSWAHS    D758   X500
Quirindi District Hospital                  D1a   HNEAHS    J215   X540
Rankin Park                                 F6    HNEAHS    Q215   X540
Riverlands Drug And Alcohol Centre          F8    NCAHS     H267   X550
RNS - Sydney Dialysis Centre                F8    NSCCAHS   B219   X530
Royal Hospital for Women                    A3    SESIAHS   C201   X510
Royal Newcastle Hospital                    A3    HNEAHS    Q213   X540
Royal North Shore Hospital                  A1a   NSCCAHS   B218   X530
Royal Prince Alfred Hospital                A1a   SSWAHS    A208   X500
Royal Rehabilitation - Weemala NH           F2    NSCCAHS   B753   X530
Royal Rehabilitation Hospital               F6    NSCCAHS   B221   X530
Rozelle Hospital                            F1    SSWAHS    A101   X500
Ryde Hospital                               B1    NSCCAHS   B224   X530
Rylstone MPS                                F3    GWAHS     L721   X570
Rylstone MPS                                F3    GWAHS     L221   X570
Sacred Heart Hospice                        F4    SESIAHS   A209   X510
Scott Memorial Hospital, Scone              D1a   HNEAHS    Q216   X540
Shellharbour Hospital                       C1    SESIAHS   P211   X510
Shoalhaven and District Memorial Hospital   B2    SESIAHS   P207   X510
Singleton District Hospital                 C2    HNEAHS    Q217   X540
Springwood Hospital                         D1a   SWAHS     D214   X520
St George Hospital                          A1a   SESIAHS   C213   X510
St John of God Hospital, Goulburn           F4    GSAHS     N216   X560
St Joseph's Hospital, Auburn                F4    SWAHS     D213   X520
St Joseph's Nursing Home, Lismore           F2    NCAHS     H751   X550
St Vincent's Community Hospital, Bathurst   F8    GWAHS     L222   X570
St Vincent's Hospital, Darlinghurst         A1a   SESIAHS   A212   X510
St Vincent's Rehab. Hospital, Lismore       F6    NCAHS     H222   X550
Sutherland Hospital                         B1    SESIAHS   C214   X510
Sydney Children's Hospital                  A2    SESIAHS   C238   X510
Sydney/Sydney Eye Hospital                  A3    SESIAHS   A233   X510
Tamworth Base Hospital                      B2    HNEAHS    J216   X540
Temora and District Hospital                D1a   GSAHS     R216   X560
The Children's Hospital at Westmead         A2    CHW       A207   X160
The Cootamundra Hospitals                   D1a   GSAHS     R221   X560
The Tweed Hospital                          B2    NCAHS     H223   X550
Thomas Walker Hospital                      F1    SSWAHS    A236   X500
Tibooburra District Hospital                F8    GWAHS     S203   X570
Tingha Hospital                             D2    HNEAHS    J217   X540
Tocumwal Hospital                           D2    GSAHS     M214   X560
Tottenham Hospital                          D2    GWAHS     L223   X570
Trangie MPS                                 F3    GWAHS     K719   X570
Tresillian Canterbury/ Willoughby           F7    SSWAHS    A234   X500
Tresillian Penrith/Kingswood                F7    SWAHS     D230   X520
Trundle MPS                                 F3    GWAHS     L719   X570
Tullamore District Hospital                 D2    GWAHS     L224   X570
Tumbarumba MPS                              F3    GSAHS     M715   X560
Tumut District Health Service               D1a   GSAHS     R218   X560
United Dental Hospital                      F8    SSWAHS    C153   X500
Urana MPS                                   F3    GSAHS     M713   X560
Urbenville and District MPS                 F3    NCAHS     H724   X550
Urbenville and District MPS                 F3    NCAHS     H224   X550
Vegetable Creek MPS                         F3    HNEAHS    J718   X540
Vegetable Creek MPS                         F3    HNEAHS    J218   X540
Wagga Wagga Base Hospital                   B2    GSAHS     R219   X560
Walcha District Hospital                    D2    HNEAHS    J219   X540
Walgett District Hospital                   D1b   GWAHS     K220   X570
Wallsend District Nursing Home              F2    HNEAHS    Q758   X540
War Memorial Hospital, Waverley             F6    SESIAHS   C206   X510
Warialda District Hospital                  D2    HNEAHS    J220   X540
Warren MPS                                  F3    GWAHS     K721   X570
Warren MPS                                  F3    GWAHS     K221   X570
Wauchope District Memorial Hospital         D1a   NCAHS     H225   X550
Wee Waa District Hospital                   D1b   HNEAHS    J221   X540
Wellington Hospital, Bindawalla             D1b   GWAHS     K222   X570
Wentworth District Hospital                 D2    GWAHS     M216   X570
Werris Creek District Hospital              D2    HNEAHS    J222   X540
Westmead Hospital (all units)          A1a   SWAHS     D224   X520
Wilcannia MPS                          F3    GWAHS     S704   X570
Wilson Memorial Hospital, Murrurundi   D2    HNEAHS    Q219   X540
Wingham Memorial Hospital              F6    HNEAHS    J226   X540
Wollongong Hospital                    A1b   SESIAHS   P208   X510
Woy Woy Hospital                       D2    NSCCAHS   B203   X530
Wyalong and District Hospital          D1b   GSAHS     L226   X560
Wyong Hospital                         B1    NSCCAHS   B206   X530
Yass District Hospital                 D1a   GSAHS     N217   X560
Young District Hospital                D1a   GSAHS     N218   X560

				
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