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eGovernment

VIEWS: 8 PAGES: 6

									    « Do ICTs Matter to the Poor? »
    How can we maximise the impact of ICT as
    tools to empower the poor and narrow
    economic and social divides?
    M. El Hadj Gley, CEO & Chairman of La Poste Tunisienne
    WSIS: 16-17-18 November 2005 (Tunis, Tunisia)




1
I. Do ICTs Matter to the Poor? A puzzle of challenges
     Bridging the digital divide – Connecting the World          ?
       •   Appr. 800 000 villages around the world without any kind of connection
       •   U.N. Goal : connecting communities worldwide by 2015

     Digital Divide
                       FROM : ICT penetration and Internet connectivity
                               (fixed phone, mobile phone, Internet,…)


                      TO : Access to advanced e-applications, e-Content
                             Advanced applications in business process,
                               Content management systems, online
                                 services, e-learning & training…

      e-Post : Postal Network & Services can be a Key Driver
      • a worldwide network of 660 000 post offices
      • e-post bridges the digital divide :
           - to bring the internet communication & ICTs services at the doorstep of
2             people living even in remote and rural areas of countries
           - to business customers VSE (Very Small Enterprises)
      • e-Post provides e-Government facilities
II. Using ICTs to improve services for all : the case of Tunisian                                        Post

     4 Key success factors

     1. Computerization of the post offices network
       • 7% of population (700 000 citizens)
         is received daily in the postal network

                                          1000 post offices


         E-Counter : an electronic front-office with integrated computer applications
           • Savings         • Registered letters                150 000 Electronic operations per day
           • Bank accounts   • Stamps
           • Money orders    • Secured electronic mail boxes
           • Bill payments   • Prepaid cards,…

     2. Electronic Finance, Electronic Payment … a convenient solution
                                           Abroad              Domestic

     3. Postal on-line services via Internet : www.poste.tn
     4. Interactive Internet Terminal
 3
           • Services : e-mail, payment, printing, searching,…
           • Electronic postal services
           • Free and paying Internet services
           • Electronic postal adresses
III.Some Achievements, some examples
    1. Postal Saving accounts                                       Number of Postal Saving accounts

       Thanks to ICTs use in post offices                                          Thousands

       • An average of one saver per home
       • An average of Funds deposit per account : 500$

    2. Electronic solution for money transfer from abroad
             IFS
                               2004 results                  2005 results
             Eurogiro
                               - operations : 513 000        + 25%
             Western Union
                               - amount     : 347 Millions $
             Swift                                                       (average :450$ / transfer)
    3. Domestic Electronic Money Transfer Platform
                     CNSS
                     ONOU        Network                            Network


                                                Electronic Money
                                                Transfer Platform             Post Office online payment
        2005 result of 9 first months :

         Electronic money order : 1,2 million citizens (12% of population) have transferred
                                           electronically 193 million TND (average :120$ / transaction)

4        e-Pension : 2,5 million retirement pensions were paid electronically for an amount of
                      418 million TND
         e-Student grant : 288 000 university scholarships (grants) have been paid
                              electronically for an amount of 42 million TND
    4. On-line postal products & services
        e-DINAR : prepayed electronic purse                               e-transactions
         - Multi-Use :
           Internet purchasing goods and services
           ATM money withdrawal
           Point Of Sale Electronical payment terminal

          Electronic Bill payment and presentment solution via Internet
          • Using e-Dinar purse
          • Potential Market
          • Viewing and paying bills via Internet : telephone, water, electricity, ADSL...
          • Start up : 2003
          • 30% of invoices payed at the post offices
         Distance Registration @ universities without moving
           Using postal electronic purse e-Dinar
           Distance Services offered : (300 000 students)
                 Distance registration, Transportation distance subscription, Booking in
                university cities

           2005 : 30 000 registered students
           2006 : all students
5
         Donations to National Solidarity Fund 26-26 : in Post Offices & via Internet
         e-Commerce facilities : 200 e-Merchants connected to the postal payment platform
                                     Handicraft
    www.e-fleurs.poste.tn             www.souk-artisanes.poste.tn



                    THANK YOU
6
              Mr. El Haj Gley dg@poste.tn
             CEO & Chairman of la Poste Tunisienne

								
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