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KPIs Benchmarking

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					MEASURE SALES & MARKETING Sales / Employee Sales / m² (production/service area) Sales growth / annum Marketing spend / Sales Number of customers making up 80% of sales PRODUCTION/PRODUCT/SERVICE Capacity utilisation (OEE) Value added process time Staff participation in improvement activities (e.g Kaizen) Improvement ideas implemented / total ideas submitted Preventative maintenance / Total maintenance Process/machine downtime Process/tool changeover times Overall lead time Manufacturing lead time Stock turns Inventory accuracy Total quality costs / sales Processes under control (e.g. SPC) Rework cost / Sales Scrap cost / Sales Final audit rejects ppm Customer rejects ppm Initial response to cust. concerns Full response to customer concerns Suppliers within 4hrs distance Supplier delivery performance Supplier quality On time delivery Logistic cost / Sales Premium freight cost / Sales Time to market (concept to delivery) R&D (Royalties) / Sales R&D spend / Sales FINANCE & TAX MITIGATION Gross Margin Return on net assets (RONA) PBIT / Sales Fixed Assets / Sales Total Overhead cost / Sales Depreciation / Sales Annual capex spend / Sales Tangable Assets / Sales IT STRATEGY & SYSTEMS IT spend / Sales PEOPLE Absenteeism Absenteeism hourly employees Absenteeism salaried employees Indirect & Staff / Directs Temporary / Direct Quality Assurance / Directs Toolroom(prod’n) / Directs Training Cost / Wage Bill Accidents / Emp / Year Employee turnover Investors in People

UNITS £000's/Emp/Yr £/m²/Yr % % No.

YOUR COMPANY

BENCHMARK 120 2000 20% 5% 8

%

% % % % % % available hrs Mins Days Days Times/year % % % % % ppm ppm Hrs Hrs % % ppm % % % Weeks % %

80% 80% 80% 90% 70% 0.5% <10 5 3 24 99% 10% 80% 2.0% 0.5% 100 10 4 48 80% 100% 500 100% 4% 2% 12 20% 5%

% % % % % % % %

70% 40% 20% 15% 25%

%

% % % % % % % % No./Emp % Yes/No

1% 4% 1% 30% 5% 5% 4% 5% 0.1 8% Yes

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LEGAL COMPLIANCE Quality ISO 9001:2000 Environmental ISO 14001 Health & Safety OHSAS 18001 Other

Yes/No Yes/No Yes/No

Yes Yes Yes Yes

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posted:7/10/2009
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Description: The benchmark figures given may not represent your business or market sector they are typical of a small to medium business size.