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Division of Student Life Assessment Worksheets 2009-2010 Athletics Projected Use Summary of Resulting Category Objective Program Measure of Result Relevant Data Action Plan Title IX Gender Roster Be Equal with % Use results to As of May 12, Continue to Equity Management of men & women prove/report that 2010, we are in monitor To be in in SRU student we are in compliance with expenditures compliance with body compliance with Title IX within to maintain Descriptive Data Title IX with Title IX the acceptable compliance Proportionality 2% margin. with Title IX. Obtain Student Athletic Study Satisfaction Use results to The survey Add study Feedback Table; Freshman Survey/use learn where showed that table hours, regarding the student/athletes Student Voice to improvements 62.34% of continually study environment who are required interpret need to be made student/athletes work on the of the Athletic to attend study surveyed felt environment Study Table table that the study in the study table was tables. Quality Service beneficial to them, and 64% of the student/athletes felt the time that study table was offered was convenient . Division of Student Life Assessment Worksheets 2009-2010 As a result of Student Athletic Survey/Use Use results to Of the Matt Meredith participation in the Advisory Council Student voice to improve the questions asked and Pearl SAAC, students (SAAC) interpret learning pertaining to Shaffer will will learn experience for effectiveness of meet with leadership, Meet with SAAC student/athletes communicating SAAC officers communication, officers to develop who participate important at the professionalism, guidelines to in SAAC issues and beginning of and decision- improve Learning developing the 2010-2011 making skills leadership, Reconsidered leadership, academic communication, Outcome: professionalism, year to professionalism, Knowledge, and decision- improve upon and decision- acquisition, making skills, guidelines making skills integration, 90% of the developed last application & responses were fall. Included Student Learning practical positive (an in the competence improvement of discussion will 10% over last be plans for year). Students additional expected that fundraising SAAC would be events, and involved in events more improving the fundraising SAAC activities and Carnival activities which was allowing them to held for the meet other first time in athletes. April 2010. Division of Student Life Assessment Worksheets 2009-2010 Campus Recreation Category Objective Program Measure Projected Use of Summary of Resulting Action Result Relevant Data Plan Descriptive Data Generate additional Generate additional Comparison of Assist in 2010-2011 More info to come revenue revenue through current and previous budget development after July 1, 2010 established revenue year’s budget streams and expand opportunities Quality Service Conduct member Conduct survey Review survey Look to identify Survey conducted of Need to invest in satisfaction survey through Student results membership new and returning advertising in local Voice enhancements members from papers and create a 12/18/09-2/1/10 community flyer surveying 99 disbursed through members the school system. Fitness is the overwhelming program people participate in (38.35% compared to 14.08% for Group exercise classes) means additional emphasis needs to be placed on fitness equipment and programming. Also there is interest in martial arts classes and weekend adult sport leagues. These programs will be considered fro the new academic season in particular for the new Recreational Sports Division of Student Life Assessment Worksheets 2009-2010 Complex. Category Objective Program Measure Projected Use of Summary of Resulting Action Result Relevant Data Plan Student Learning Identify healthy FFIT program Conduct Student Further develop the This assessment will Incomplete habits learned Voice Survey to FFIT program and not be completed as through FFIT identify what other comparable only 3 students program participants have programs completed the FFIT learned from their program. New experience in the alternatives will be program explored to successfully recruit students to the program including working directly with the Freshman FYRST program. Identify the impact of Campus Recreation Conduct Student Enhance student A survey of Campus Survey results were working as a student student employee Voice Survey to employee work Recreation student very positive employee in Campus graduating seniors identify what experience and employees indicating that we Recreation. participants have contribution to graduating in both should perpetuate learned from their Campus Recreation the fall and spring past practices with experience as a operations and semesters was some refinements to Campus Recreation programs. conducted involving better prepare Student employee. 80 students. In student for job addition, a Division of responsibilities and Student Life Student knowing facility Employment survey policies and was conducted with procedures. 54 Campus Segments of Recreation student employees who work employees closest with the responding. respective professional staff member report the highest in development of leadership skills, self Division of Student Life Assessment Worksheets 2009-2010 confidence and decision making skills. Division of Student Life Assessment Worksheets 2009-2010 Office of Conference Services Projected Use of Resulting Category Objective Program Measure Summary of Relevant Data Result Action Plan 1) Increase number Increase marketing Compare 2009 Measure effectiveness 1) The number of camps increasing Better develop of camps. efforts within 100 numbers to 2010 of marketing efforts from 42 to 44. (We combined several our target 2) Increase number mile radius of SRU and revise for 2011 multiple SRU camps together i.e. 3 market – youth of conferences. football camps were now considered groups, religious 3) Increase total bed 1 camp, individual track camps were groups, and nights. combined into 1 camp for more organizations. efficient and effective use of staff.) Descriptive Data 2) The number of conferences decreased due to several being cancelled for economic reasons. 3) The total number of bed nights decreased; however, it appears that even with the decrease we will be able to meet our scholarship goals. 1)Survey camp This would be the Uncover “hot buttons” Found a number of trends…different Exploring which directors concerning baseline for various audiences dining hours. Longer camps, trends and their experience at measurement since and access our ability to complaints about walking distances suggestions we SRU. there is no previous meet/exceed the needs etc. can act on. Quality Service 2)Survey conference information. where possible. contacts regarding their experience at SRU. Help student workers Teach the student This would be the Learn how we can In an interview with the student who Continue develop an workers the baseline better teach the student worked in the OCS year round, she practices. understanding of the expectations, measurement since workers so that they expressed that she knew the OCS practices and standards and there is no previous develop an processes as was comfortable making allow/encourage them processes of the information. understanding of the independent decisions as needed. Student Learning to grow so that during OCS. processes in the OCS. the summer they are able to make independent decisions when needed. Division of Student Life Assessment Worksheets 2009-2010 Cooperative Activities Projected Use of Summary of Category Objective Program Measure Resulting Action Plan Result Relevant Data To improve Add GPS 1. Quantitative 1. Refine shuttle The GPS and 1. Continue to grow service to tracking system using SGA loop tracking the fan base on students to all buses web polls schedules capabilities Facebook with shuttle used to shuttle 2. Comprehen 2. Reallocation confirmed the 2. Explore bus route students sive of funds if significant expansion efficiency satisfaction warranted increase in opportunities and and real survey done ridership. The study the time bus by SGA to shuttles feasibility of a stop gauge the presence on third bus information satisfaction Facebook 3. Met with State of shuttle confirms rider Representative bus riders satisfaction and Jaret Gibbons support for the about applying for service. a State development grant to expand Descriptive the public Data transportation in and around Slippery Rock 4. Students wanted to “spruce up” the designated shuttle stops and as a result took action to propose and Senate approve a new “green” shuttle bus shelter to be located across from Weisenfluh Division of Student Life Assessment Worksheets 2009-2010 Meet the 1. Educatio 1. Survey 1. Continue to NACS survey of Bookstore staff met with higher n and faculty improve faculty Academic departments education publicity 2. Number of faculty book knowledge and and the Registrar to deadline of to faculty books orders satisfaction with develop an July 1, 2. Well ordered by 2. Enact new rules implementation plan. 2010 for defined pre- procedures for allowed Bookstore staff also Quality textbook and registration legislative Bookstore to called all faculty Service information schedule mandate for gauge which members that did not d fall semester departments submit book orders by education 2010 needed more the published deadline. al personal This resulted in a 10% sessions attention increase in orders over about last year. textbooks Provide 1. Install 1. How many Better use of student Student SGA will work on-line and student General Service Fee feedback about with the SRU IT financial update organization allocations and the on-line department to data to software s utilize the students knowledge budgeting implement a more student and Beta system of budget processes process was comprehensive organizatio test 2. Satisfaction positive. Given on-line reporting ns using a 2. Collabora among the success of and viewing portal Student paperless tive student the budget for students. Learning environme measure groups who submission and nt s to apply for ease of allocate funds providing funds feedback, SGA appropria will continue to tely move toward a 100% on-line environment. Division of Student Life Assessment Worksheets 2009-2010 Counseling Center Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Initiate a peer based Active Minds # of Active Planning CC outreach Active Minds is Expand educational outreach chapter (a non- Minds activities. a recognized programming profit, student members SRU with AM. run organization organization). # of AM with Descriptive sponsored approximately Data events 60 members and provided 4 major university-wide events. Division of Student Life Assessment Worksheets 2009-2010 The SCC will receive Recent move to Short Survey Identify current Students feel Considering specific feedback newly to all students. strengths and very satisfied adding from students about renovated opportunities for and satisfied amenities to their experience in professional improvement. (92-96%) about the waiting the CC including space and CC‟s area. feedback about our satisfaction with professionalism Continue to new physical space. the overall friendliness, reinforce experience. helpfulness. positive 96% feel the interpersonal space is skills of confidential. faculty. The SCC will identify Active Minds Screening Make sure services Over 200 Of the 200 students who may Programs, tools & scores. match needs. students were screened a need further Depression screened during number of evaluation & Screening Day, depression students were Quality treatment initiated a new screening day. referred for Service Intake process services. Enhanced Continue to intake process monitor and was well evaluate if received by services students, match needs. provided an excellent learning opportunity for interns and Emersion students and increased available appt times with faculty. Division of Student Life Assessment Worksheets 2009-2010 The Student Active Minds Survey Members will be able to Evaluations by Continue to Counseling Center research, develop and AM members evaluate AM will raise awareness present campus- indicate that it on of mental health friendly improved their achievement issues and reduce education/screening communications of Student stigma. programs- Shape skills, Learning programming presentations, Outcomes. working cooperatively and developed professionalism Student At the end of the Year- long Students will Results will be used to Completed Continue to Learning Emersion training complete an strengthen and improve evaluations by 7 refine and Experience, first year experience at evaluation emersion experience, of the 8 expand the graduate students in the Student measuring including facilitating Emersion Emersion CDEV program will: Counseling progress on ongoing Students program. improve listening Center. each learning discussions/relationship indicated that skills, assessment outcome. with CDEV. students skills, achieved the ethics/confidentiality, learning use of objectives and technology/Titanium); found the experience invaluable. Division of Student Life Assessment Worksheets 2009-2010 Center for Student Involvement & Leadership Summary of Projected Use Resulting Category Objective Program Measure Relevant of Result Action Plan Data To increase office 1.The office will All student workers Help determine 5,887 students visited The CSIL office traffic by 15% and staff assistant will student needs for our our office this year will ask FYRST provide open houses which is a 71% with food and keep track of students office and also increase from last seminars to come beverages to get coming in to our office determine if year. After to our office people familiar with by using a tally sheet invitations, emails, reviewing, in instead of us that tracks reasons etc increased traffic September 1580 going to their our office students visited our 2.Send out invite only what students are flow. office because of classroom. We invitations to random coming in for and scavenger hunt will continue to overall traffic flow completion for FYRST advertise and students to stop by for (are they coming in seminars and we market all of our food and beverages for a program, had 3 classes come to services which our office for a workshop, check mail, FYRST class. The include the Descriptive Data meet with staff, use Resource room also resource room. computers, etc). In increased by seeing 2008-2009 3,425 68% more students utilizing it than last students visited our year. Invitations, office. emails, and other food and beverage offerings was not the direct result in increased traffic flow. Traffic flow increased mainly because of resource room and FYRST seminars. Division of Student Life Assessment Worksheets 2009-2010 to make sure that 1.Train and evaluate 1.Conduct a customer All student workers survey was During the 2010- students that enter our peer mentors, staff, service survey related and peer mentors conducted at the 2011 academic office with questions and student workers to the Level 2 will be end of fall year all questions regarding the on the the leadership Leadership Plan for knowledgeable semester and regarding the Compass Level 2 plan student employees about Level 2 70% of front personal Leadership Plan 2. Conduct training in evaluating level of Leadership Plan and desk student leadership plan receive accurate and the fall and spring comfort ability. the CSIL office will employees were will be directed helpful information. semester for every 2.Evaluate the receive quality not comfortable to the peer leadership plans that leadership plans discussing the mentors. When a student that works in are submitted to see if from participants. personal student submits a the office they have been done leadership plan.In leadership plan, 3.Have a specific correctly the spring at that time they Quality Service traning for peer semester all will schedule a mentors with regards leadership plan meeting with the to the leadership plan questions were GA for Compass 4.Peer mentors will deferred to only to discuss their conduct one-on-one student peer leadership plan meetings with mentor and their participants to assist employees continuation into with completing the the Compass Level 2 leadership 85% of level 2 Leadership plan leadership plans Program received were done correctly Division of Student Life Assessment Worksheets 2009-2010 For student workers 1. Evaluate student Evaluate student all student Student workers New hires for and peer mentors to workers by observing workers by observing employees are were given a pre the office will increase their own their interaction with their interaction with gaining leadership and post test. have to personal development visitors visitors, conduct survey skills while working in The pre test was and communication 2. Conduct a pre-post addressing learning the office. Be able given during their complete level skills survey based off of outcomes that they to enhance trainings first week of 2 of Compass learning outcomes should gain from and workshops for work, the post and students created for students participating in student workers test the last week who are that participate in the Compass of the academic year. 40% of returning to Compass Leadership the office will Student Learning Program students did not complete the have to post test. Based complete off of the data, Level 3 of the students showed an increase Compass understanding of Leadership communication program and conflict resolution strategies. Division of Student Life Assessment Worksheets 2009-2010 Health Services Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Document utilization NueMD software Comparative analysis To improve reporting Preliminary data Continue to rates of SHS statistical reports of visit rates, care of descriptive data; documents an gather data programs (clinical and units and non-clinical improve ability to trend increase in both about SHS health promotion) encounters information clinical and non- encounters; clinical adjust staffing encounters; an patterns increase in accordingly; influenza like report significant illness visits; an trends as Descriptive Data increase in indicated. allergy injections; and a significant increase in Health Promotion encounters. Final annual data available after June 2010. Provide quality clinical CQI study of CA- Peer review/chart Determine level of Students Continue with services MRSA audit; determine clinical care quality; received care in current compliance with adjust clinical practice congruence with management of charting flow sheet; as indicated national CA-MRSA. Flow compare against best recommendations sheet has been practice standards for the treatment altered to ease Quality Service of CA-MRSA. use and staff The first clinical was trained on flow sheet was how to use form found to be appropriately. cumbersome and inconsistently used. Division of Student Life Assessment Worksheets 2009-2010 Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Maintain AAAHC AAAHC accreditation Standard compliance Determine quality of SHS earned a Continue to accreditation visit ratings by AAAHC SHS program three year achieve (3.2010); successfully surveyor accreditation from accreditation address opportunities AAAHC; the standards. for improvement from maximum Advertise our 2008 unannounced accreditation accreditation visit. period. status to students and parents. Opportunities for improvement and surveyor consultative comments will be evaluated by the staff and addressed through the CQI process or administratively as indicated. Division of Student Life Assessment Worksheets 2009-2010 Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Maintain financial updated business Balanced budget Operational stability of Business plan Information integrity plan/financial forecast SHS/continuity of updates and presented to programs alternatives for senior financing were administrators prepared. A key and the Board of part of the data Trustees. was a Alternatives for comparison increasing among PA-SSHE revenue based SHS. The data on the PA-SSHE indicated that director survey Quality Service SRU SHS had were included in (continued) one of the most this information. inclusive fee A fee increase structures, and is was approved one of the only April 2010 by the 24/7 SHS in the Board of system. Trustees which allows SHS to continue operations at their current standard. Division of Student Life Assessment Worksheets 2009-2010 Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Demonstrate cultural U.S. Department of Compliance with Demonstration/ SHS achieved Continue to competency of SHS Health & Human CLAS standards documentation of compliance with achieve Services Office of commitment to all 14 CLAS compliance with Minority Health providing culturally standards, CLAS standards. National Standards competent care. including staff A satisfaction on Culturally And Improving knowledge training and and student Linguistically base about issues development, learning outcome Appropriate Services impacting culturally incorporating assessment tool (CLAS) competent care. cultural for evaluation of competence into the international clinical practice student and the orientation availability of program is being interpreter developed for services. An Fall 2010. opportunity for improvement addressing student learning outcomes after international orientation was identified. Division of Student Life Assessment Worksheets 2009-2010 Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Pandemic Evaluate SHS Strengthen pandemic The SHS Continue to Monitor for and preparedness plan pandemic plan planning efforts to pandemic plan benchmark SHS respond to public compared to state, improve was in plan against health concerns federal, and preparedness/evaluate compliance with federal and professional soundness of plan recommendations professional association during H1N1 influenza from the CDC standards. Plan guidelines pandemic and ACHA. The implementation plan was was the topic for implemented fall the university 2010 and found Emergency to be a practical Operations Team framework for table top addressing exercise and was situations noted to be an presented by exemplary plan. H1N1 pandemic illness. A mass immunization clinic was held and while student response was moderate the clinic operation was successful. 237 cases of influenza like illness were identified; 1287 doses of H1N1 vaccine were administered to students, staff and faculty; SHS achieved sentinel flu site status. Division of Student Life Assessment Worksheets 2009-2010 Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Students practical HOPE program Post program survey Determine the value of From the 9 out of Reality Check competence evaluation 2009-2010 HOPE programs; and 10 HOPE was not offered regarding health (targeted student whether to improve, programs as a program issues will increase learning outcomes) modify, continue or delivered during choice spring after attending Health discontinue a program. fall 2009, 90% or 2010; and is Promotion activities more of currently under attendees were revision. All able to correctly programs identify two reviewed on an learning annual basis. outcomes. Only Collaborate with 69% of attendees Residence Life to were able to improve correctly identify objective Student Learning a learning achievement outcome for the among program, Reality Residence Hall Check. students (data From the 4 out of indicates 7 HOPE decreased programs achievement as delivered during compared to spring 2010, 96% programs or more of presented in an attendees were academic able to correctly setting). identify two learning outcomes. Division of Student Life Assessment Worksheets 2009-2010 Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan Students practical Oral contraceptives Paper based survey Determine the value of 100% of students Develop competence (OC) survey 2009- was distributed to the educational met the educational regarding health 2010 students before and component of the OC educational materials for issues (oral after the Options program; and whether objectives after a distribution at contraceptive-OC- workshop, after their to modify, continue or session with the time of OC pick- instructions) will CRNP history discontinue the Health Promotion up. Review of increase after utilizing appointment and program. Coordinator. The key concepts by clinical services during OC refill visits data indicates nursing staff at with the RN. that the students each clinical retained the encounter. information at Reevaluate follow-up effectiveness of appointments at intervention. rates of 80% or less. Division of Student Life Assessment Worksheets 2009-2010 Planning Reporting Projected Use of Summary of Resulting Category Objective Program Measure Result Relevant Data Action Plan HOPE peer educators HOPE peer Open ended To improve and/or 100% of the Increase professional educators evaluation questions, peers self expand training and HOPE peer opportunities for proficiency and 2009-2010 evaluations about practical application educators diversity training communication skill what they have opportunities in areas employed fall and interactions sets will improve learned from their where students did not 2009 and/or with diverse during employment position; evaluation meet the learning spring 2010 campus groups. through the Health by GA and outcomes. participated in the The Office of Promotion Office professional staff evaluation. Multicultural Peers identified Programs is a three things they collaborative have learned partner in this from this position. initiative. Broad categories can be classified as, and in descending order, students listed: health education, cooperation, presentation skills, communication, personal skills (ex: time management, flexibility), diversity, technology and resources on campus. Division of Student Life Assessment Worksheets 2009-2010 Student Conflict Resolution Services Planning Reporting Summary of Projected Use Resulting Action Category Objective Program Measure Relevant of Result Plan Data Office of Student Peer Education Number of contacts Increase the We successfully We will continue with Conflict Resolution Team outreach made by peer number of students increased the our goal of increasing Services (formerly educators to SRU who are aware of number of outreach contacts, Judicial Programs) students OSCRS services student contacts and also refine our Descriptive Data will increase the and OSCRS‟s role from 0 to 687 questions to ascertain number of outreach at SRU. respondents to additional information contacts by the peer the OSCRS related to student education team on survey. learning. campus. Division of Student Life Assessment Worksheets 2009-2010 OSCRS will improve Residence Life Evaluation of Identify areas of We learned from Our goals include: the quality of the graduate in effectiveness of improvement/ information from Increasing the OSCRS training and residence training graduate in residence Improve OSCRS‟s our graduates in timeliness of consultation for sessions and trainings in meeting graduate in residence and referrals to and assistant directors from Residence graduates in consultation OSCRS‟ objectives residence training that we need to Life, and to residence in for and consultation. improve the streamline our Residence Life. training/consultation. timeliness of our referral Note: In our referrals from process. assessment email, OSCRS to Continuing our we included assistant Residence Life. trainings and directors and We also learned consultation graduates-in- that OSCRS services, as residence to consultation was they were reportedly helpful reportedly determine for graduates-in- helpful. effectiveness of residence and Presenting graduates-in- assistant directors. graduate-in- residence training It was reported residence Quality Service and consultation. that the challenges for coordinator‟s group presence at discussion at Residence Life Residence Life staff meetings was meetings, to helpful. It was facilitate group reported that the discussion, as it trainings were was reported helpful. It was also that the group reported by an may benefit assistant director from individual that she feels that consultation the grads topics. benefitted from the Conducting a individual more formal consultations, and assessment in she indicated that Fall 2010 the group may training of benefit from these graduates in consultations. residence. Division of Student Life Assessment Worksheets 2009-2010 At the conclusion of OSCRS (formerly Evaluation of peer Determine Our graduate We will develop group training, peer Judicial Programs) role play effectiveness of assistant, who specific pre and post education team peer outreach effectiveness peer education facilitated the questions for our members will be able education group assessing peer team training in peer outreach outreach members to to demonstrate in a training communication, peer preparing team education team, assess learning in roleplay one-on-one knowledge of Student members to was able to note regards to positive scenario the following Code of Conduct, communicate improvement in communication with skills: peer attitude positively and the peer peers, knowledge of Positive regarding alcohol effectively with outreach Student Code of communication with policy students on education Conduct, and positive peers, campus./Identify members in their attitude regarding Knowledge of areas of positive alcohol policy. Student Code of improvement. communication Student Learning Conduct, Positive with peers, attitude regarding knowledge of alcohol policy Student Code of Conduct, and positive attitude regarding alcohol policy. She collected qualitative data about what the learning that occurred for the outreach members. Division of Student Life Assessment Worksheets 2009-2010 Office of Multicultural Development Planning Reporting Summary of Projected Use Resulting Category Objective Program Measure Relevant of Result Action Plan Data Academic Mentors Career Services Record number of Assess effectiveness 33% of Mentors Therefore, there and mentees will graduate assistants students utilizing the of career services utilized career is no need for increase utilization of will provide staff hours career services prior offered within OMD services during Career Services career services in OMD office to and after program office the academic GAs to provide implementation year. However, extra hours in the Career Services there was no OMD office. Descriptive Data graduate assistants increase in use. will provide a Also, none of the personality mentees reported assessment workshop utilizing the as part of Transition services. Series Academic Mentors will -Guide & advise -Conduct satisfaction Assess Academic 50% of Mentors More provide continual Academic Mentors on survey of Academic Mentoring Program agree that concentration will academic structure self-utilization of mentors‟ perceptions and continue/revise involvement in be given to and guidance to self AcadmiKit( study of program/ accordingly program mentor academic and respective skills tool) AcademiKits, GPA increased their progress and mentees through the performance, and QPA and AcademiKits will academic mentor -Train & supervise communication w/ improved their be available to program Academic Mentors in mentee study skills. Use those who assisting mentees of AcademiKits request. Academic mentors will with utilization of -Conduct satisfaction Assess Academic declined. Quality Service improve their AcademiKit survey of mentee‟s Mentoring program communication and perceptions of and continue/ revise 58% of Mentees Continued relationship skills Train mentors on program/AcademiKits, accordingly strongly agree concentration on communication skills GPA/academic that they know mentee‟s study and relationship performance, and campus skills and building with communication with resources and transition to the interactions with mentor majority agree university mentees that mentor helped improve study skills Division of Student Life Assessment Worksheets 2009-2010 Jump Start student Students will read, Conduct survey of Assess Transition Majority of Continue use of participants will reflect, and participate student awareness Series program and Mentees ranked Social Change increase awareness in workshops on the and knowledge of continue/revise Awareness and Model of and knowledge of Social Change Model individual, group, and accordingly knowledge of Leadership as personal leadership of Leadership community leadership attributes in framework. development skills Development within social change Focus on giving Student Learning that promote social the Transition Series Assess student model highly. more concrete change Program reflection through knowledge of (Higher Education individual and group Most mentees concepts to Research Institute, discussion on current found the overall mentees and 1996) and future utilization program very provide way to of social change helpful implement model knowledge. Division of Student Life Assessment Worksheets 2009-2010 University Police Planning Reporting Summary of Projected Use Resulting Category Objective Program Measure Relevant of Result Action Plan Data Reduce the number of With the On a monthly basis, Provided the same During Fiscal Although it parking violations that implementation of this do a quantitative or increased efforts Year 2007/2008, resulted in a are observed and new system, there comparison of the remain constant under the lower number of ticketed. The Police were substantial previous two years from past previous hand tickets being Parking Office recently increases in fines for (month versus month) enforcement efforts, written system, issued and a received a new the violations that to determine if the a corresponding officers and decrease in the computerized tracking commonly take place increase in fines is reduction in the parking overall revenue, service for the and may force some having a number of parking personnel issued this can be administration of the financial hardships on corresponding effect tickets issued and an 9,627 parking attributed to a parking office that in those ticketed. In the on the number of increase in the citations. lack of familiarity the next year will past, many felt the tickets being issued number of decals with the new modernize the permit fines imposed were and the number of purchased will After during fiscal automated aspect, and provide so reasonable that it decals being determine if the year 2008/2009 system. for more overall was prudent to violate purchased. It is hoped increase in fines and accountability to this the campus that by ticket issuance were appropriate to implementing the It also appears program regulations and will decrease due alleviate parking new T-2 system as the increase in simply pay a minor solely to voluntary congestion and that was coupled fine amounts has fine than to find the compliance based on notable violations with increases in had a Descriptive Data appropriate place to the number of hours that caused parking fines for corresponding park on campus. The worked by the officers concerns in the past. decal violations, effect, where former apathy and parking the department tickets issued are resulted in a high personnel; while Any information issued 5,040 relatively stable number of tickets simultaneously, the obtained will be used parking citations. in the past two issued, or a failure to number of decal to make necessary school years. purchase a required purchases increase to refinements in policy 2009/2010 there parking decal further comply with and implementation were 4738 tickets current regulations. of the decal and issued to date, parking procedures which is Review the number of to provide the approximately appeals in a highest level of a5% decrease quantitative analysis service to the from the previous to determine if they students and the year and there have increased, in university as a appears to be a hopes of off-setting whole. natural decrease the higher fine due to amounts. compliance Division of Student Life Assessment Worksheets 2009-2010 Increase the morale In order to assess the Conduct outset To ascertain which Prior to the Based on the levels and trust department, we must interviews of each programs are having 2008/2009 the total, the sick between the officers work in conjunction to officer to ascertain a corresponding labor union filed time and and the Department‟s stabilize the work their perceptions of positive effect on the over 28 absence time is administration to environment to the current state of department morale grievances for roughly the same ensure maximum ensure each member the department. and working to violations (or from the previous capacity and is fully contributing to Follow-up reduce employee perceived) fiscal year; but performance is the success of the anonymous survey absenteeism that violations of the data is achieved. department and this of all officers - increases overtime contractual skewed, due to Lack of morale is the has to be conducted in 7 costs and other issues. At the the military single biggest accomplished by a months to determine associated increases present time, 27 deployment of an contributor to increase partnership with the if there have been in cost. of the grievances officer, and an in sick abuse, or leave officers and any notable changes have been emergency abuse in any police department to the overall Comparison settled amicably. surgery of one agency and has a management. acceptance of between the outset Many of the officer, and a notable detrimental The Chief shall work department policy interview and the issues were able significant off- effect on performance to address any labor implementations. results of the follow- to be resolved duty injury to a outcomes. issues proactively by up survey are prime after interviews third officer. The meeting with the Additional Measures indicators as to the with the loss of time by union stewards on a will include certain overall success of personnel and those three alone Quality Service weekly basis to reviews, to include, the department and learning the totaled almost ensure full but not limited to: will contribute to the problems. An 4200 man-hours compliance with the future accreditation attempt was that were lost. CBA. In addition there Review sick time and process made to do an The department exists an open-door personal leave prior anonymous is scheduled to policy, where officers to September 2008 survey; but due be a full staff by are permitted to meet and compare levels to injuries and 11/1/09 and a with the Chief to air to ascertain if there deployments the true assessment any potential are any positive or data would have of leave and problems or concerns negative been sketchy. potential abuses that may be alleviated correlations. can be analyzed. prior to any formal 2009/2010 has actions being Review the number of shown a lower Although instituted labor grievances filed number of discretionary prior to September discretionary days off are 2008 and the number days being used constant. OT filed in the convening at this point. costs are down year and determine if due to staffing programs that are changes need reworked or revamped. Division of Student Life Assessment Worksheets 2009-2010 A major issue on any It would be hoped that Measures of success After a review of This was the first The data campus is the our crime prevention or failure of this statistics and survey year that the presented does associated problems officers could join with program would be results the police got deeply not reflect the that student other partners in determined by information would be involved in the efforts made on consumption of student life, to design viewing the number of used to make educational behalf of the alcohol presents. The and implement alcohol related program refinements process for new agency. The associated problems educational programs citations issued or that would make incoming increase may be include the overuse or that are offered to referrals to the further positive students a result of abuse by students, incoming students University Judicial impacts on the attending SRU. increased many of whom are during periods of Affairs office and reduction of alcohol The police also training of under the age orientation, the WOW would be joined by abuses for the got more resident Life permitted by law. It weekend and first reviewing statistics newest students on involved in crime students or an would be the goal of seminars with regard from the University campus. The prevention efforts increased effort our department‟s to the dangers of Health system to information provided in the Fyrst by our personnel. Crime Prevention alcohol use or abuse. ascertain if the will be used to make seminars.In Since the program to begin an The ideal program program is having a the students aware review of the department education program would describe the designed effect. of choices they will statistics, Alcohol spoke to over that would be geared results of getting face and the violations have 1500 incoming to reduce the number caught with alcohol Conduct a survey potential increased to 207 students for of alcohol violations and provide statistics with all students who ramifications of violations. 2009/2010, the Student Learning and referrals to the of prosecution and have been presented make poor data that can be University Health health related the program to seek decisions. Statistics have attained during Center for students instances of those their input if the revealed a lower the next who have overused or found over-indulging program has the The survey would be number of assessment abused alcohol. in alcohol over the ability to change their used to ensure the citations issued period will be first two semesters thought process objectives are during the more reflective of based on the appropriate and our second semester the efforts information training is meeting of the year. presented. It would those objectives and also seek to find out presenting a quality if our learning program. objectives are being met. For example, we would like each student surveyed to articulate a minimum of one learning point that was new based on the training presented. Division of Student Life Assessment Worksheets 2009-2010 Residence Life Planning Reporting Summary of Category Objective Program Measure Projected Use of Result Resulting Action Plan Relevant Data Increase the New marketing Count the A greater pool of applicants will (2010-2011) -103 Continue using the successful number of campaign to number of CA be generated. total applicants new marketing campaign students that increase the applications and (Fall 2009-2010) – apply to be number of compare it to the 87 total applicants Community students that previous year. This marks an Assistants. apply to be CA’s. 18.4% rise in the number of applications received. Additionally, in 2009-2010’s applications there were 12 students that were racially diverse that Descriptive applied. In 2010- Data 2011’s applications there were 18 students that were racially diverse that applied. This marks a 50% increase in the racially diverse applications. Thus, this is a more accurate representation of our student population. Division of Student Life Assessment Worksheets 2009-2010 How satisfied are The LLC retreat is Survey the Use to improve the Retreat 221 out of 368 The students were very students from held at the students of the responded satisfied. We will continue to the LLC’s of the beginning of each retreat and see if 86% of students offer a similar retreat. retreat day? school year. the intended were satisfied with outcomes are Team Building being achieved. activities and LLC Idea Planning 92% of students reported moderately to strongly agreeing that the retreat helped them to get to know their CA and other residents better Quality Service 95% strongly or moderately agreed that they gained a general understanding of St. Jude's Children's Hospital and know that it is the LLC charity. 88% strongly or moderately agreed that they would recommend the retreat to other LLC students in the future. Division of Student Life Assessment Worksheets 2009-2010 Determine if The Programming Hold focus Use the information gathered at The focus group The information gathered Community Model of groups of the the focus groups to yielded a result of a showed that the programming Assistants are Residence Life is Community continue/modify/change the firm understanding model had been learned by the learning the based on Assistants and programming model. of the ORL’s CA’s. We will now use the Programming Outcomes determine if the programming additional information Model generated by CA’s have a model. The CA’s (secondary findings) to create a Learning complete were well able to more positive and symbiotic Reconsidered. understanding of describe the relationship between the CA’s the programming and the House Councils. programming expectations as model and are outlined on able to Blackboard. implement programs An additional note of information was observed: two major areas for Student growth were Learning illuminated. CA’s voiced concern with House Council’s controlling the money for programming. CA’s had overwhelming negative feelings and interactions with their House Councils. The other area of growth is that CA’s desire the GIR’s to attend more programs. Division of Student Life Assessment Worksheets 2009-2010 Evaluate LLC Living-Learning Pre and Post Use to assess the quality of the 38 Students The students were very Trip to Communities Trip Evaluations trip and provide ideas for future completed the satisfied. We will continue to Washington DC trips survey offer a similar trip. 100% rated the quality of the trip as good or excellent 100% would recommend it to Quality Service their friends 76% of the LLC students felt it connected well to their LLC 71% made new friendships Division of Student Life Assessment Worksheets 2009-2010 Evaluate LLC Living-Learning LLC Student Use to improve the 283 of 873 students We will adjust student Communities Evaluation services/programs/staffing we responded services/programs/staffing experience (through student provide for LLC students 93% had some type accordingly voice) of positive peer relationships develop as a result of living in the LLC Community 92% would recommend their LLC to others 94% participated in LLC and floor Activities 82% felt it enhanced their experience at SRU 82% indicated that their LLC experience either met or exceeded Quality Service their expectations 62% were involved in major/interest related clubs & organizations 59% indicated that the greatest benefit was interacting with others who share their interests 31% were involved in other campus clubs/organizations 27% utilized the services of the career center and/or tutoring 25% were involved in community service Division of Student Life Assessment Worksheets 2009-2010 Sophomore Sophomore Student Voice Because of 2009 results, the 80% res.rate. 2010 cohort is going to be students who Initiative Survey- program expanded to include 4 100% respond that amazing. The programs they participate in the Program (SIP) (Sophomore social programs this year. This they feel much have requested are more Sophomore Initiative bonded the cohort more so than more of a interesting than ever. We will Initiative Program last year’s group. We will connection to the begin to incorporate some team Program (SIP) Outcome continue to utilize this approach univ.through work projects into their group will be able to Survey) and will also be working with activities this year. process and also will add the think critically Administered former co-hort members who Approx. 70% of volunteer student coordinators about their May May 2010 have volunteered their time respondents said who are very interested in future next year to act as student that they have continuing with the program. demonstrated by program coordinators. connected more reflection with faculty this questions during year. Student the exit survey 77.5% of Learning respondents said they moderately or strongly agree that they are able to think critically about their futures because of SIP. 62.5% of resp. said that participation in SIP has played a role in satisfy.level with the univ. 100% will return to the Univ. next year Division of Student Life Assessment Worksheets 2009-2010 Student Life Administration Category Objective Program Measure Projected Use of Summary of Resulting Action Result Relevant Data Plan To increase the Promote the Compare number of Increasing the number The renovated Boozel Continue to review number of students renovated Boozel current year contracts of students on meal Dining Hall continues services offered to contracting for meal Dining Hall with previous year’s plan contracts will to impress students. students. Changes to plans. through enrollment. increase revenue Meal participation is the meal plan structure promotional generated for the high. Weisenfluh will be implemented in events. auxiliary operation. provides an alternate Fall 2010. Feature Boozel dining site for lunch. We are hopeful that Dining Hall on Boozel was featured in the meal contract Admission tours the Dining Services changes will entice and during the marketing program more off-campus and freshmen and a highlighted commuter students to Orientation location in the participate in meal Descriptive Data Admission tours and plans. program. Increase Orientation programs. marketing of dining program to Meal plan numbers did off-campus increase: students. Fall 2008 – 3,544 Review of Fall 2009 - 3,768 contract An increase of 224 enrollment. contracts. Spring 2009 – 3,385 Spring 2010 – 3,647 An increase of 262 contracts (1) To bid the contract Complete the Successfully move Award of the contract (1) The bid process (1) Implement the new for provision of food development of an through the bid for provision of food was successfully contract. services on campus. RFP process resulting in services for the next completed in March Establish a award of the contract. ten years (five-year 2010. The contract was Review base contract + five awarded to AVI Committee one-year renewals). FoodSystems, Inc. Quality Service Conduct the bid process – distribute RFP package, conduct on-site visitation, meet with potential bidders, Division of Student Life Assessment Worksheets 2009-2010 review proposal submissions, award contract. (2) To finalize design Finalize design, Complete design phase Project bid, awarded, of food service equipment layout of project. and construction phase (2) Design of the food (2) Project was re-bid; facilities for the new and specifications, begun. service facilities in the construction to begin Student Union. select furniture University Union was in July 2010. Project and finishes for completed. Bids for completion date now facilities. the project were set for Fall 2012. solicited; however the start of the project was delayed. (3) To initiate Phase II Select architect. Finalize project design (3) An interview of the Food Services Compile input on Complete preliminary in anticipation of process resulted in a (3) Complete the Master Plan – food platforms design phase of bidding the project. design contract with design phase and have renovation of from food service project. MacLaughlan, documents ready to Weisenfluh Hall. contract bid Cornelius & Filoni; an bid the project in process. architectural firm from January 2011. Begin preliminary Pittsburgh. We are in design phase. the pre-liminary design phase of the project. Management of (4) Comparison of the food services Determine if food 2008-09 to 2009-10 (4) To provide a high contract. services program data (excellent & good quality and diverse Interaction with Through the following is meeting the ratings). food services program the Dining methods, assess the needs of the Boozel Hall – Scores that meets the needs of Services campus community on campus. remained consistent in the campus management team the food services Use information most categories; Boozel – During the community. and staff. program: gathered to make except food quality summer months, Observation of the Customer changes to and menu variety. management changes satisfaction improve the Some staffing issues will occur, menus will food service surveys quality of the may have impacted be reviewed. All operations. Catering services provided. this operation; along survey results will be satisfaction with the possibility reviewed with the food surveys that the “newness” has services contractor. Comment cards worn off. Food quality (51.4/41.6) Residence Hall Menu variety (45.1/40.8) meetings Customer Svc (64.6/62.6) Dine with the Facility (71.2/70.7) Director events Division of Student Life Assessment Worksheets 2009-2010 Focus groups Weisenfluh Hall – Scores improved in all Weisenfluh Hall – categories; especially During the summer menu variety and food months, the survey quality. A new results will be building manager reviewed with the food impacted the services contractor. consistency and quality of food product. Food quality (31.8/48.2) Menu variety (32.2/43.5) Customer Svc (22.2/28.5) Facility (18.7/28.2) Rocky’s Grille – Scores improved in all Rocky’s Grille categories. During the summer Food quality (32.3/23.9) months, the survey Menu variety (28.1/20.1) results will be Customer Svc (33.6/24.7) Facility (35.0/26.4) reviewed with the food The category with services contractor. least improvement was Little can be done re. the students’ ability to service area move through the congestion; space is service area. limited. Food court in (26.8/21.7) new Student Union will address space issues. Coffee Shops Coffee Shops All facilities showed During the summer significant months, the survey improvement in results will be satisfaction scores: reviewed with the food services contractor. T & B - Union Look at new product Food quality (26.7/20.8) lines to keep Menu variety (22.6/18.3) customers interested. Customer svc (26.7/15.5) Facility (26.4/20.2) T & B – Watson Food quality (24.2/15.0) Menu variety (21.3/13.8) Customer svc (24.6/15.8) Facility (18.2/16.0) Division of Student Life Assessment Worksheets 2009-2010 T & B - Bailey Food quality (25.6/16.5) Menu variety (23.9/15.6) Customer svc (26.6/17.8) Facility (27.0/17.8) Flatz – Survey results will be reviewed with Flatz – The c-store was the food service converted into meal contractor. Menu will replacement area be revised and, space rather than offering permitting, expanded. conven-ience items. Space restrictions will This was done to be addressed in the compensate for the Weisenfluh limited hours of renovation. operation in Weisenfluh. 43% of the survey respon- dents did not use this facility. Those that responded indicated satis-faction with the operation. Limited space, limits the variety and causes congestion at peak periods. Food quality (23.7) Menu variety (40.1) Customer svc (23.3) Facility (24.2) Meal Plans Based on past student Meal Plans comments, the meal When asking questions plan structure was re. the meal plans, changed for the re-bid there was slight of the food service improve- ment in contract. Dining scores from 2008-09 to Services & Student 2009-10. Students Life Administration indicated that the top will devote much time three reasons why they to educate students on did not have a meal the new structure and plan were cost how the meal plans (62.6%), live off work. Hopefully, campus (51.9%), and students will recognize prefer to cook their increased flexibility Division of Student Life Assessment Worksheets 2009-2010 own meals (29.6%). and value of the meal Students who strongly plans; especially as agreed or agreed with new facilities open the following state- during the next two ments re. meal plans: years. Flexible and meet needs (31.5/28.4) Good value (21.5/19.8) Dining hours allow use of meal plan when I want. (20.1/20.9) (5) SRU predicts a difficult financial (5) Throughout the picture for the next year, assistance was few years. Work will provided to the continue with the Student Life Student Life directors departments – SAP to review department questions, budget operations seeking transfers, analysis of Provide assistance Completion of ways to consolidate data, budget services and reduce to Student Life fiscal year in good projections. expenses. Directors re. financial standing. Due to the budget (5) To provide budget process Establish fee projection for FY 11, budgetary oversight and issues. Consult with structures for many hours were spent for the Division of Coordinate the FY Student Life auxiliary Student Life. working with the Vice 11 budget administrators and operations that President on a budget planning process. staff. generate sufficient reduction plan. Provide fiscal Educate staff on revenue to The FY 11 budget plan analysis as SAP use. maintain facilities was completed and needed. Interact with and provide presented to the Finance staff. services to the Budget hearing Oversee Division community. Committee in April. spending. Fee increases for Provide cost Health Services and analyses for Dining Services were auxiliary presented (and operations. approved) to the Council of Trustees in April. Student Learning To ascertain student Provide nutrition Questions Improve and/or Nutrition information Continue to promote knowledge and use of information and pertaining to the expand nutrition is provided through the services that are Personal the nutrition education opportunities through: nutrition information and the webpage, printed available through Development component of the Web site education its availability. materials, menu item Dining Services and Division of Student Life Assessment Worksheets 2009-2010 dining program, and Brochures component of the Examine other breakdown on the the dietician. the impact of this Service line icons dining program methods of video menu screens at information on student Nutrition will be included providing each line, and the eating habits. information on on the customer information. service line dedicated menu items satisfaction Revise nutrition to food intolerances Dietician surveys. education and special dietary counseling Review of marketing plan. needs. With this Dietician dietician’s activity information so easily education sessions throughout the available, students Dining Hall tours year. may find that they do and information not need to consult sessions with with a person. Their targeted areas, i.e. questions can be Dance Dept. answered through other means. Participation in campus health- Comparison of fall related events, i.e. 2009 and spring 2010 Healthfest date: More students are aware of the dietician’s services (31.9/39.8); however fewer students consulted with the dietician (12.1/5.7). Use of online services increased (27.4/35.1). More students indicated that they noticed the nutrition information in the dining halls (50.6/63.5); however, most indicated it had little to no impact on their food selection (54/66.5). The majority of surveyed students Division of Student Life Assessment Worksheets 2009-2010 indicated that they never used nutrition services (58.3/63.4). Dietician’s Activities 14 informational sessions held in dining hall. 2 presentations – SRU Bodybuilding Club, and SRU Dance Dept. 30 Students – were provided ongoing consultations throughout the year. Division of Student Life Assessment Worksheets 2009-2010 University Union Planning Reporting Summary of Projected Use Resulting Category Objective Program Measure Relevant of Result Action Plan Data Increase availability Room verification- Count number of Increase the Recorded 172 Verification of meeting rooms for staff to monitor cancellations and availability of cancellations procedures reservations starting and ending the number of space in order to during fall 2009 regarding time times of events in adjusted accommodate as a result of were added for addition to whether reservations made more reservation verification spring 2010. groups appear for as a result of the requests; process. In There was reserved space verification process determine if new spring 2010, some reservation recorded 108 resistance from policies are cancellations student needed and 33 organization Descriptive Data adjustments for leaders. time. Total Process will reservations continue into count to be 2010-2011 with determined at additional end of fiscal efforts to inform year. event planners regarding reservation practices. Division of Student Life Assessment Worksheets 2009-2010 Provide quality Plan and implement Develop and Determine which The University Orient educational and a variety of social implement programs are most Union programming social programming and educational satisfaction survey successful and any sponsored 11 for 2010-2011 for students programs measures to areas for programs away from throughout the evaluate the quality improvement of during the special events academic year. of program offerings program offerings 2009-2010 such as Battle academic year. of the Bands Quality that generated measures little interest included and participation participation yet counts, had high costs interviews with and create a participants, more regular cost analysis, craft program in Quality Service and reflections the Union to by the event capitalize on planner. positive student Overall the craft feedback. events such as the Holiday Open House, Chinese New Year, and Back to Kindergarten events were well received by students and generated positive feedback. Division of Student Life Assessment Worksheets 2009-2010 Increase student Regular and ongoing Observations and Further development of Supervisor The employee learning outcomes of staff training and evaluations by staff selection and evaluations were model that was student employees to be evaluation supervisors along with training procedures conducted in fall initially responsible, self-report data from and spring. A implemented in knowledgeable, employees written test of 2008 has resulted customer-oriented, knowledge was in significant problem solvers completed in benefits for the spring. Level 1 department and the outcomes were student employees. knowledge of Employees building; provided consistent responsibility for positive feedback completing job regarding the level tasks. Level 2 system and outcome was reported the customer service. progressive Level 3 outcomes development of were customer outcomes as service; problem designed in the solving. Level 4 system. Training outcome was will continue to problem solving. focus on the On an employee desired outcomes, survey, 100% of and new strategies Student Learning Union employees for capturing reported employee feedback improvement in will be Knowing Where to implemented Find Important Information; 93% reported improvement in Customer Service and Problem Solving. Additional development was reported in Verbal Communication (97%), Listening (97%), Accessing Information (93%), Making Decisions (97%), and Respecting Diversity (97%) – perhaps due to required diversity training in 2010 Division of Student Life Assessment Worksheets 2009-2010 Women’s Center Planning Reporting Projected Use of Summary of Relevant Category Objective Program Measure Resulting Action Plan Result Data Division of Student Life Assessment Worksheets 2009-2010 Increase awareness 1. Increase programming 1. Increase by one the Number of student 1. Programming 1. Majority of among campus sponsored/co-sponsored number of programs contacts via phone goal was met and programs were community of the by Women‟s Center, as sponsored/co- and email should surpassed by collaborative in existence and budget will allow. sponsored each increase. spring break. nature and/or co- purpose of the 2. Women‟s Center semester from 2008- Awareness of Goal was sponsored with Women‟s Center information will be 09. Women‟s Center intentionally set other included in FYRST 2. Women‟s Center should increase as low due to offices/depts. seminar presentations information included in well. budgetary This practice conducted by Women‟s lesson plans for concerns. helps reduce Center staff. FYRST and other Programming costs to individual 3. A separate email academic increased by budgets, and will address, presentations. 113% compared be continued in email@example.com, 3. Email account to 2009-10, with upcoming will be created and established and the majority of academic year. included on all Women‟s publicized. programs being 2. Development and Center publications co-sponsored launch of new with other Web page by fall campus depts. 2010 will assist 2. Average 81% with Women‟s increase in Center contacts/visits by awareness and April 30. publicity. 3. Email account 3. 2010-11 marks th established and 20 anniversary Descriptive Data publicized, but of Women‟s not well utilized. Center. Various events and programs will be planned throughout the academic year. 4. Women‟s Center information will continue to be included in all academic programs/guest lectures. 5. Deliberate collaboration between Women‟s Center and Women‟s Studies Program, beginning with 2010-11 year to maximize budgets of both programs. Division of Student Life Assessment Worksheets 2009-2010 Student Utilization of Deployment of Improve „Secret Shopper‟ Future use of workers will resource binder by „Secret Shopper‟ customer was deployed on „Secret Shopper‟ provide correct student workers to strategy to service by March 29. Health strategy will require answers to field callers‟ evaluate student reducing need Promotion and additional student questions questions workers‟ to transfer calls Multicultural staff from other received on responses to to other staff or Develop-ment offices so as not to Women‟s phone calls for departments offices assisted by burden only two Center phone accuracy, on campus asking student programs in resourcefulness workers in those Student Life. The and courtesy offices to make the following areas phone calls to have been Women‟s Center. identified as The strategy was possible not effective in collaborators: Quality producing viable University Union Service data. Only six calls Information Desk, were made; one Residence Life was not answered, desk attendants, two were answered and the Green and by Women‟s Center White Society Director, and three Student were answered Ambassadors. The satisfactorily by two Women‟s Center different student director will reach workers. out to those areas and design a formal plan to conduct „Secret Shopper‟ in fall semester. Division of Student Life Assessment Worksheets 2009-2010 Student Include Women‟s Pretest will be Student Average pretest Women‟s Center workers will be Center history as administered to workers will score: 51.4%. history, as well as able to part of student student workers have learned Average posttest women‟s history, articulate the workers‟ training prior to important score: 91.6%. will be a permanent history of the program presenting history of the Follow-up test score part of student Women‟s history lesson. Women‟s (two weeks post- employee training. Center and Posttest will be Center and be posttest): 86.6%. Pretests will be discuss the administered able to provide given to all new Center‟s role immediately correct student employees on campus. following lesson information to within the first two and repeated in others. weeks of two weeks. employment. Student Returning students Learning will be given a follow-up posttest to measure their retention of the material from the previous semester. A score of 85% or above will excuse the student employee from the Women‟s Center history portion the training.
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