Student Life Assessment Reports Consolidated 09-10 by qingyunliuliu

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									                                       Division of Student Life Assessment Worksheets 2009-2010

                                                            Athletics
                                                                                   Projected Use       Summary of            Resulting
    Category           Objective             Program              Measure
                                                                                     of Result        Relevant Data         Action Plan
                   Title IX Gender      Roster               Be Equal with %      Use results to      As of May 12,        Continue to
                   Equity               Management           of men & women       prove/report that   2010, we are in      monitor
                   To be in                                  in SRU student       we are in           compliance with      expenditures
                   compliance with                           body                 compliance with     Title IX within      to maintain
Descriptive Data
                   Title IX with                                                  Title IX            the acceptable       compliance
                   Proportionality                                                                    2% margin.           with Title IX.


                   Obtain Student       Athletic Study       Satisfaction         Use results to      The survey           Add study
                   Feedback             Table; Freshman      Survey/use           learn where         showed that          table hours,
                   regarding the        student/athletes     Student Voice to     improvements        62.34% of            continually
                   study environment    who are required     interpret            need to be made     student/athletes     work on the
                   of the Athletic      to attend study                                               surveyed felt        environment
                   Study Table          table                                                         that the study       in the study
                                                                                                      table was            tables.
Quality Service                                                                                       beneficial to
                                                                                                      them, and 64%
                                                                                                      of the
                                                                                                      student/athletes
                                                                                                      felt the time that
                                                                                                      study table was
                                                                                                      offered was
                                                                                                      convenient .
                                          Division of Student Life Assessment Worksheets 2009-2010

                   As a result of          Student Athletic     Survey/Use          Use results to     Of the             Matt Meredith
                   participation in the    Advisory Council     Student voice to    improve the        questions asked    and Pearl
                   SAAC, students          (SAAC)               interpret           learning           pertaining to      Shaffer will
                   will learn                                                       experience for     effectiveness of   meet with
                   leadership,                                  Meet with SAAC      student/athletes   communicating      SAAC officers
                   communication,                               officers to develop who participate    important          at the
                   professionalism,                             guidelines to       in SAAC            issues and         beginning of
                   and decision-                                improve             Learning           developing         the 2010-2011
                   making skills                                leadership,         Reconsidered       leadership,        academic
                                                                communication,      Outcome:           professionalism,   year to
                                                                professionalism,    Knowledge,         and decision-      improve upon
                                                                and decision-       acquisition,       making skills,     guidelines
                                                                making skills       integration,       90% of the         developed last
                                                                                    application &      responses were     fall. Included
Student Learning
                                                                                    practical          positive (an       in the
                                                                                    competence         improvement of     discussion will
                                                                                                       10% over last      be plans for
                                                                                                       year). Students    additional
                                                                                                       expected that      fundraising
                                                                                                       SAAC would be      events, and
                                                                                                       involved in        events
                                                                                                       more               improving the
                                                                                                       fundraising        SAAC
                                                                                                       activities and     Carnival
                                                                                                       activities         which was
                                                                                                       allowing them to   held for the
                                                                                                       meet other         first time in
                                                                                                       athletes.          April 2010.
                                          Division of Student Life Assessment Worksheets 2009-2010

                                                         Campus Recreation
Category           Objective             Program               Measure                Projected Use of      Summary of            Resulting Action
                                                                                      Result                Relevant Data         Plan
Descriptive Data   Generate additional   Generate additional   Comparison of          Assist in 2010-2011                         More info to come
                   revenue               revenue through       current and previous   budget development                          after July 1, 2010
                                         established revenue   year’s budget
                                         streams and expand
                                         opportunities
Quality Service    Conduct member        Conduct survey        Review survey          Look to identify      Survey conducted of   Need to invest in
                   satisfaction survey   through Student       results                membership            new and returning     advertising in local
                                         Voice                                        enhancements          members from          papers and create a
                                                                                                            12/18/09-2/1/10       community flyer
                                                                                                            surveying 99          disbursed through
                                                                                                            members               the school system.
                                                                                                                                  Fitness is the
                                                                                                                                  overwhelming
                                                                                                                                  program people
                                                                                                                                  participate in
                                                                                                                                  (38.35% compared
                                                                                                                                  to 14.08% for Group
                                                                                                                                  exercise classes)
                                                                                                                                  means additional
                                                                                                                                  emphasis needs to
                                                                                                                                  be placed on fitness
                                                                                                                                  equipment and
                                                                                                                                  programming. Also
                                                                                                                                  there is interest in
                                                                                                                                  martial arts classes
                                                                                                                                  and weekend adult
                                                                                                                                  sport leagues. These
                                                                                                                                  programs will be
                                                                                                                                  considered fro the
                                                                                                                                  new academic
                                                                                                                                  season in particular
                                                                                                                                  for the new
                                                                                                                                  Recreational Sports
                                         Division of Student Life Assessment Worksheets 2009-2010

                                                                                                                                   Complex.
Category           Objective            Program               Measure              Projected Use of      Summary of                Resulting Action
                                                                                   Result                Relevant Data             Plan
Student Learning   Identify healthy     FFIT program          Conduct Student      Further develop the   This assessment will      Incomplete
                   habits learned                             Voice Survey to      FFIT program and      not be completed as
                   through FFIT                               identify what        other comparable      only 3 students
                   program                                    participants have    programs              completed the FFIT
                                                              learned from their                         program. New
                                                              experience in the                          alternatives will be
                                                              program                                    explored to
                                                                                                         successfully recruit
                                                                                                         students to the
                                                                                                         program including
                                                                                                         working directly with
                                                                                                         the Freshman
                                                                                                         FYRST program.
                   Identify the impact of Campus Recreation   Conduct Student      Enhance student       A survey of Campus        Survey results were
                   working as a student student employee      Voice Survey to      employee work         Recreation student        very positive
                   employee in Campus graduating seniors      identify what        experience and        employees                 indicating that we
                   Recreation.                                participants have    contribution to       graduating in both        should perpetuate
                                                              learned from their   Campus Recreation     the fall and spring       past practices with
                                                              experience as a      operations and        semesters was             some refinements to
                                                              Campus Recreation    programs.             conducted involving       better prepare
                                                              Student employee.                          80 students. In           student for job
                                                                                                         addition, a Division of   responsibilities and
                                                                                                         Student Life Student      knowing facility
                                                                                                         Employment survey         policies and
                                                                                                         was conducted with        procedures.
                                                                                                         54 Campus                 Segments of
                                                                                                         Recreation student        employees who work
                                                                                                         employees                 closest with the
                                                                                                         responding.               respective
                                                                                                                                   professional staff
                                                                                                                                   member report the
                                                                                                                                   highest in
                                                                                                                                   development of
                                                                                                                                   leadership skills, self
Division of Student Life Assessment Worksheets 2009-2010

                                                           confidence and
                                                           decision making
                                                           skills.
                                             Division of Student Life Assessment Worksheets 2009-2010

                                                    Office of Conference Services
                                                                                            Projected Use of                                                     Resulting
       Category          Objective               Program               Measure                                           Summary of Relevant Data
                                                                                                 Result                                                         Action Plan

                   1)   Increase number      Increase marketing   Compare 2009           Measure effectiveness       1) The number of camps increasing        Better develop
                        of camps.            efforts within 100   numbers to 2010        of marketing efforts        from 42 to 44. (We combined several      our target
                   2)   Increase number      mile radius of SRU                          and revise for 2011         multiple SRU camps together i.e. 3       market – youth
                        of conferences.                                                                              football camps were now considered       groups, religious
                   3)   Increase total bed                                                                           1 camp, individual track camps were      groups, and
                        nights.                                                                                      combined into 1 camp for more            organizations.
                                                                                                                     efficient and effective use of staff.)
Descriptive Data                                                                                                     2) The number of conferences
                                                                                                                     decreased due to several being
                                                                                                                     cancelled for economic reasons.
                                                                                                                     3) The total number of bed nights
                                                                                                                     decreased; however, it appears that
                                                                                                                     even with the decrease we will be
                                                                                                                     able to meet our scholarship goals.

                   1)Survey camp                                  This would be the      Uncover “hot buttons”       Found a number of trends…different       Exploring which
                   directors concerning                           baseline               for various audiences       dining hours. Longer camps,              trends and
                   their experience at                            measurement since      and access our ability to   complaints about walking distances       suggestions we
                   SRU.                                           there is no previous   meet/exceed the needs       etc.                                     can act on.
Quality Service    2)Survey conference                            information.           where possible.
                   contacts regarding
                   their experience at
                   SRU.


                   Help student workers      Teach the student    This would be the      Learn how we can            In an interview with the student who     Continue
                   develop an                workers the          baseline               better teach the student    worked in the OCS year round, she        practices.
                   understanding of the      expectations,        measurement since      workers so that they        expressed that she knew the
                   OCS practices and         standards and        there is no previous   develop an                  processes as was comfortable making
                   allow/encourage them      processes of the     information.           understanding of the        independent decisions as needed.
Student Learning
                   to grow so that during    OCS.                                        processes in the OCS.
                   the summer they are
                   able to make
                   independent decisions
                   when needed.
                                        Division of Student Life Assessment Worksheets 2009-2010

                                                   Cooperative Activities
                                                                      Projected Use of        Summary of
 Category     Objective         Program            Measure                                                     Resulting Action Plan
                                                                           Result            Relevant Data
              To improve     Add GPS              1. Quantitative      1. Refine shuttle    The GPS and          1. Continue to grow
              service to     tracking system         using SGA            loop              tracking                the fan base on
              students       to all buses            web polls            schedules         capabilities            Facebook
              with shuttle   used to shuttle      2. Comprehen         2. Reallocation      confirmed the        2. Explore
              bus route      students                sive                 of funds if       significant             expansion
              efficiency                             satisfaction         warranted         increase in             opportunities and
              and real                               survey done                            ridership. The          study the
              time bus                               by SGA to                              shuttles                feasibility of a
              stop                                   gauge the                              presence on             third bus
              information                            satisfaction                           Facebook             3. Met with State
                                                     of shuttle                             confirms rider          Representative
                                                     bus riders                             satisfaction and        Jaret Gibbons
                                                                                            support for the         about applying for
                                                                                            service.                a State
                                                                                                                    development
                                                                                                                    grant to expand
Descriptive
                                                                                                                    the public
Data
                                                                                                                    transportation in
                                                                                                                    and
                                                                                                                    around Slippery
                                                                                                                    Rock
                                                                                                                 4. Students wanted
                                                                                                                    to “spruce up” the
                                                                                                                    designated shuttle
                                                                                                                    stops and as a
                                                                                                                    result took action
                                                                                                                    to propose and
                                                                                                                    Senate approve a
                                                                                                                    new “green”
                                                                                                                    shuttle bus shelter
                                                                                                                    to be located
                                                                                                                    across from
                                                                                                                    Weisenfluh
                                 Division of Student Life Assessment Worksheets 2009-2010

           Meet the      1. Educatio       1. Survey             1. Continue to       NACS survey of      Bookstore staff met with
           higher           n and             faculty               improve           faculty             Academic departments
           education        publicity      2. Number of             faculty book      knowledge and       and the Registrar to
           deadline of      to faculty        books                 orders            satisfaction with   develop an
           July 1,       2. Well              ordered by         2. Enact             new rules           implementation plan.
           2010 for         defined           pre-                  procedures for    allowed             Bookstore staff also
Quality    textbook         and               registration          legislative       Bookstore to        called all faculty
Service    information      schedule                                mandate for       gauge which         members that did not
                            d                                       fall semester     departments         submit book orders by
                            education                               2010              needed more         the published deadline.
                            al                                                        personal            This resulted in a 10%
                            sessions                                                  attention           increase in orders over
                            about                                                                         last year.
                            textbooks
           Provide       1. Install        1. How many        Better use of student   Student                   SGA will work
           on-line          and               student         General Service Fee     feedback about            with the SRU IT
           financial        update            organization    allocations and         the on-line               department to
           data to          software          s utilize the   students knowledge      budgeting                 implement a more
           student          and Beta          system          of budget processes     process was               comprehensive
           organizatio      test           2. Satisfaction                            positive. Given           on-line reporting
           ns using a    2. Collabora         among                                   the success of            and viewing portal
Student    paperless        tive              student                                 the budget                for students.
Learning   environme        measure           groups who                              submission and
           nt               s to              apply for                               ease of
                            allocate          funds                                   providing
                            funds                                                     feedback, SGA
                            appropria                                                 will continue to
                            tely                                                      move toward a
                                                                                      100% on-line
                                                                                      environment.
                                      Division of Student Life Assessment Worksheets 2009-2010

                                                     Counseling Center
                                                     Planning                                               Reporting

                                                                              Projected Use of     Summary of        Resulting
  Category         Objective               Program           Measure
                                                                                   Result         Relevant Data     Action Plan
              Initiate a peer based    Active Minds       # of Active      Planning CC outreach   Active Minds is   Expand
              educational outreach     chapter (a non-    Minds            activities.            a recognized      programming
                                       profit, student    members                                 SRU               with AM.
                                       run                                                        organization
                                       organization).     # of AM                                 with
Descriptive                                               sponsored                               approximately
Data                                                      events                                  60 members
                                                                                                  and provided 4
                                                                                                  major
                                                                                                  university-wide
                                                                                                  events.
                                  Division of Student Life Assessment Worksheets 2009-2010

          The SCC will receive     Recent move to      Short Survey       Identify current    Students feel     Considering
          specific feedback        newly               to all students.   strengths and       very satisfied    adding
          from students about      renovated                              opportunities for   and satisfied     amenities to
          their experience in      professional                           improvement.        (92-96%) about    the waiting
          the CC including         space and                                                  CC‟s              area.
          feedback about our       satisfaction with                                          professionalism   Continue to
          new physical space.      the overall                                                friendliness,     reinforce
                                   experience.                                                helpfulness.      positive
                                                                                              96% feel the      interpersonal
                                                                                              space is          skills of
                                                                                              confidential.     faculty.

          The SCC will identify    Active Minds        Screening       Make sure services     Over 200          Of the 200
          students who may         Programs,           tools & scores. match needs.           students were     screened a
          need further             Depression                                                 screened during   number of
          evaluation &             Screening Day,                                             depression        students were
Quality   treatment                initiated a new                                            screening day.    referred for
Service                            Intake process                                                               services.
                                                                                              Enhanced          Continue to
                                                                                              intake process    monitor and
                                                                                              was well          evaluate if
                                                                                              received by       services
                                                                                              students,         match needs.
                                                                                              provided an
                                                                                              excellent
                                                                                              learning
                                                                                              opportunity for
                                                                                              interns and
                                                                                              Emersion
                                                                                              students and
                                                                                              increased
                                                                                              available appt
                                                                                              times with
                                                                                              faculty.
                                     Division of Student Life Assessment Worksheets 2009-2010

           The Student                Active Minds       Survey           Members will be able to    Evaluations by     Continue to
           Counseling Center                                              research, develop and      AM members         evaluate AM
           will raise awareness                                           present campus-            indicate that it   on
           of mental health                                               friendly                   improved their     achievement
           issues and reduce                                              education/screening        communications     of Student
           stigma.                                                        programs- Shape            skills,            Learning
                                                                          programming                presentations,     Outcomes.
                                                                                                     working
                                                                                                     cooperatively
                                                                                                     and developed
                                                                                                     professionalism
Student
           At the end of the          Year- long         Students will    Results will be used to    Completed          Continue to
Learning
           Emersion                   training           complete an      strengthen and improve     evaluations by 7   refine and
           Experience, first year     experience at      evaluation       emersion experience,       of the 8           expand the
           graduate students in       the Student        measuring        including facilitating     Emersion           Emersion
           CDEV program will:         Counseling         progress on      ongoing                    Students           program.
           improve listening          Center.            each learning    discussions/relationship   indicated that
           skills, assessment                            outcome.         with CDEV.                 students
           skills,                                                                                   achieved the
           ethics/confidentiality,                                                                   learning
           use of                                                                                    objectives and
           technology/Titanium);                                                                     found the
                                                                                                     experience
                                                                                                     invaluable.
                                        Division of Student Life Assessment Worksheets 2009-2010

                                    Center for Student Involvement & Leadership
                                                                                                                        Summary of
                                                                                                Projected Use                                     Resulting
     Category           Objective              Program                    Measure                                        Relevant
                                                                                                  of Result                                      Action Plan
                                                                                                                           Data
                   To increase office     1.The office will         All student workers        Help determine          5,887 students visited   The CSIL office
                   traffic by 15%                                   and staff assistant will   student needs for our   our office this year     will ask FYRST
                                          provide open houses                                                          which is a 71%
                                          with food and             keep track of students     office and also         increase from last       seminars to come
                                          beverages to get          coming in to our office    determine if            year. After              to our office
                                          people familiar with      by using a tally sheet     invitations, emails,    reviewing, in            instead of us
                                                                    that tracks reasons        etc increased traffic   September 1580           going to their
                                          our office                                                                   students visited our
                                          2.Send out invite only    what students are          flow.                   office because of
                                                                                                                                                classroom. We
                                          invitations to random     coming in for and                                  scavenger hunt           will continue to
                                                                    overall traffic flow                               completion for FYRST     advertise and
                                          students to stop by for
                                                                    (are they coming in                                seminars and we          market all of our
                                          food and beverages        for a program,                                     had 3 classes come to    services which
                                                                                                                       our office for a
                                                                    workshop, check mail,                              FYRST class. The         include the
Descriptive Data                                                    meet with staff, use                               Resource room also       resource room.
                                                                    computers, etc). In                                increased by seeing
                                                                    2008-2009 3,425                                    68% more students
                                                                                                                       utilizing it than last
                                                                    students visited our                               year. Invitations,
                                                                    office.                                            emails, and other
                                                                                                                       food and beverage
                                                                                                                       offerings was not the
                                                                                                                       direct result in
                                                                                                                       increased traffic
                                                                                                                       flow. Traffic flow
                                                                                                                       increased mainly
                                                                                                                       because of resource
                                                                                                                       room and FYRST
                                                                                                                       seminars.
                                            Division of Student Life Assessment Worksheets 2009-2010

                  to make sure that           1.Train and evaluate     1.Conduct a customer      All student workers    survey was           During the 2010-
                  students that enter our     peer mentors, staff,     service survey related    and peer mentors       conducted at the     2011 academic
                  office with questions       and student workers      to the Level 2            will be                end of fall          year all questions
                  regarding the               on the the leadership    Leadership Plan for       knowledgeable          semester and         regarding the
                  Compass Level 2             plan                     student employees         about Level 2          70% of front         personal
                  Leadership Plan             2. Conduct training in   evaluating level of       Leadership Plan and    desk student         leadership plan
                  receive accurate and        the fall and spring      comfort ability.          the CSIL office will   employees were       will be directed
                  helpful information.        semester for every       2.Evaluate the            receive quality        not comfortable      to the peer
                                                                       leadership plans that     leadership plans       discussing the       mentors. When a
                                              student that works in
                                                                       are submitted to see if   from participants.     personal             student submits a
                                              the office               they have been done                              leadership plan.In   leadership plan,
                                              3.Have a specific        correctly                                        the spring           at that time they
Quality Service                               traning for peer                                                          semester all         will schedule a
                                              mentors with regards                                                      leadership plan      meeting with the
                                              to the leadership plan                                                    questions were       GA for Compass
                                              4.Peer mentors will                                                       deferred to only     to discuss their
                                              conduct one-on-one                                                        student peer         leadership plan
                                              meetings with                                                             mentor               and their
                                              participants to assist                                                    employees            continuation into
                                              with completing the                                                                            the Compass
                                              Level 2 leadership                                                        85% of level 2       Leadership
                                              plan                                                                      leadership plans     Program
                                                                                                                        received were
                                                                                                                        done correctly
                                          Division of Student Life Assessment Worksheets 2009-2010

                   For student workers      1. Evaluate student       Evaluate student           all student               Student workers      New hires for
                   and peer mentors to      workers by observing      workers by observing       employees are             were given a pre     the office will
                   increase their own       their interaction with    their interaction with     gaining leadership        and post test.
                                                                                                                                                have to
                   personal development     visitors                  visitors, conduct survey   skills while working in   The pre test was
                   and communication        2. Conduct a pre-post     addressing learning        the office. Be able       given during their   complete level
                   skills                   survey based off of       outcomes that they         to enhance trainings      first week of        2 of Compass
                                            learning outcomes         should gain from           and workshops for         work, the post       and students
                                            created for students      participating in           student workers           test the last week   who are
                                            that participate in the   Compass                                              of the academic
                                                                                                                           year. 40% of
                                                                                                                                                returning to
                                            Compass Leadership                                                                                  the office will
Student Learning                            Program                                                                        students did not
                                                                                                                           complete the         have to
                                                                                                                           post test. Based     complete
                                                                                                                           off of the data,     Level 3 of the
                                                                                                                           students showed
                                                                                                                           an increase
                                                                                                                                                Compass
                                                                                                                           understanding of     Leadership
                                                                                                                           communication        program
                                                                                                                           and conflict
                                                                                                                           resolution
                                                                                                                           strategies.
                                              Division of Student Life Assessment Worksheets 2009-2010

                                                                     Health Services
                                                                     Planning                                                             Reporting

                                                                                                  Projected Use of            Summary of             Resulting
    Category            Objective                    Program                    Measure
                                                                                                       Result                Relevant Data          Action Plan
                   Document utilization        NueMD software            Comparative analysis     To improve reporting       Preliminary data      Continue to
                   rates of SHS                statistical reports       of visit rates, care     of descriptive data;       documents an          gather data
                   programs (clinical and                                units and non-clinical   improve ability to trend   increase in both      about SHS
                   health promotion)                                     encounters               information                clinical and non-     encounters;
                                                                                                                             clinical              adjust staffing
                                                                                                                             encounters; an        patterns
                                                                                                                             increase in           accordingly;
                                                                                                                             influenza like        report significant
                                                                                                                             illness visits; an    trends as
Descriptive Data                                                                                                             increase in           indicated.
                                                                                                                             allergy injections;
                                                                                                                             and a significant
                                                                                                                             increase in
                                                                                                                             Health Promotion
                                                                                                                             encounters. Final
                                                                                                                             annual data
                                                                                                                             available after
                                                                                                                             June 2010.
                   Provide quality clinical    CQI study of CA-          Peer review/chart        Determine level of         Students              Continue with
                   services                    MRSA                      audit; determine         clinical care quality;     received care in      current
                                                                         compliance with          adjust clinical practice   congruence with       management of
                                                                         charting flow sheet;     as indicated               national              CA-MRSA. Flow
                                                                         compare against best                                recommendations       sheet has been
                                                                         practice standards                                  for the treatment     altered to ease
Quality Service                                                                                                              of CA-MRSA.           use and staff
                                                                                                                             The first clinical    was trained on
                                                                                                                             flow sheet was        how to use form
                                                                                                                             found to be           appropriately.
                                                                                                                             cumbersome and
                                                                                                                             inconsistently
                                                                                                                             used.
                                    Division of Student Life Assessment Worksheets 2009-2010


                                                    Planning                                                        Reporting

                                                                                 Projected Use of        Summary of            Resulting
Category        Objective                 Program              Measure
                                                                                      Result            Relevant Data         Action Plan
           Maintain AAAHC            AAAHC accreditation   Standard compliance   Determine quality of   SHS earned a         Continue to
           accreditation             visit                 ratings by AAAHC      SHS program            three year           achieve
           (3.2010); successfully                          surveyor                                     accreditation from   accreditation
           address opportunities                                                                        AAAHC; the           standards.
           for improvement from                                                                         maximum              Advertise our
           2008 unannounced                                                                             accreditation        accreditation
           visit.                                                                                       period.              status to
                                                                                                                             students and
                                                                                                                             parents.
                                                                                                                             Opportunities for
                                                                                                                             improvement and
                                                                                                                             surveyor
                                                                                                                             consultative
                                                                                                                             comments will be
                                                                                                                             evaluated by the
                                                                                                                             staff and
                                                                                                                             addressed
                                                                                                                             through the CQI
                                                                                                                             process or
                                                                                                                             administratively
                                                                                                                             as indicated.
                                       Division of Student Life Assessment Worksheets 2009-2010


                                                          Planning                                                         Reporting

                                                                                    Projected Use of            Summary of            Resulting
    Category           Objective             Program                  Measure
                                                                                         Result                Relevant Data         Action Plan
                  Maintain financial    updated business          Balanced budget   Operational stability of   Business plan        Information
                  integrity             plan/financial forecast                     SHS/continuity of          updates and          presented to
                                                                                    programs                   alternatives for     senior
                                                                                                               financing were       administrators
                                                                                                               prepared. A key      and the Board of
                                                                                                               part of the data     Trustees.
                                                                                                               was a                Alternatives for
                                                                                                               comparison           increasing
                                                                                                               among PA-SSHE        revenue based
                                                                                                               SHS. The data        on the PA-SSHE
                                                                                                               indicated that       director survey
Quality Service
                                                                                                               SRU SHS had          were included in
(continued)                                                                                                    one of the most      this information.
                                                                                                               inclusive fee        A fee increase
                                                                                                               structures, and is   was approved
                                                                                                               one of the only      April 2010 by the
                                                                                                               24/7 SHS in the      Board of
                                                                                                               system.              Trustees which
                                                                                                                                    allows SHS to
                                                                                                                                    continue
                                                                                                                                    operations at
                                                                                                                                    their current
                                                                                                                                    standard.
                                  Division of Student Life Assessment Worksheets 2009-2010


                                                   Planning                                                     Reporting

                                                                              Projected Use of       Summary of           Resulting
Category       Objective                Program               Measure
                                                                                   Result           Relevant Data        Action Plan
           Demonstrate cultural    U.S. Department of     Compliance with    Demonstration/         SHS achieved        Continue to
           competency of SHS       Health & Human         CLAS standards     documentation of       compliance with     achieve
                                   Services Office of                        commitment to          all 14 CLAS         compliance with
                                   Minority Health                           providing culturally   standards,          CLAS standards.
                                   National Standards                        competent care.        including staff     A satisfaction
                                   on Culturally And                         Improving knowledge    training and        and student
                                   Linguistically                            base about issues      development,        learning outcome
                                   Appropriate Services                      impacting culturally   incorporating       assessment tool
                                   (CLAS)                                    competent care.        cultural            for evaluation of
                                                                                                    competence into     the international
                                                                                                    clinical practice   student
                                                                                                    and the             orientation
                                                                                                    availability of     program is being
                                                                                                    interpreter         developed for
                                                                                                    services. An        Fall 2010.
                                                                                                    opportunity for
                                                                                                    improvement
                                                                                                    addressing
                                                                                                    student learning
                                                                                                    outcomes after
                                                                                                    international
                                                                                                    orientation was
                                                                                                    identified.
                               Division of Student Life Assessment Worksheets 2009-2010


                                                Planning                                                     Reporting

                                                                           Projected Use of        Summary of           Resulting
Category        Objective            Program               Measure
                                                                                Result            Relevant Data        Action Plan
                                Pandemic             Evaluate SHS         Strengthen pandemic     The SHS             Continue to
           Monitor for and      preparedness plan    pandemic plan        planning efforts to     pandemic plan       benchmark SHS
           respond to public                         compared to state,   improve                 was in              plan against
           health concerns                           federal, and         preparedness/evaluate   compliance with     federal and
                                                     professional         soundness of plan       recommendations     professional
                                                     association          during H1N1 influenza   from the CDC        standards. Plan
                                                     guidelines           pandemic                and ACHA. The       implementation
                                                                                                  plan was            was the topic for
                                                                                                  implemented fall    the university
                                                                                                  2010 and found      Emergency
                                                                                                  to be a practical   Operations Team
                                                                                                  framework for       table top
                                                                                                  addressing          exercise and was
                                                                                                  situations          noted to be an
                                                                                                  presented by        exemplary plan.
                                                                                                  H1N1 pandemic
                                                                                                  illness. A mass
                                                                                                  immunization
                                                                                                  clinic was held
                                                                                                  and while student
                                                                                                  response was
                                                                                                  moderate the
                                                                                                  clinic operation
                                                                                                  was successful.
                                                                                                  237 cases of
                                                                                                  influenza like
                                                                                                  illness were
                                                                                                  identified; 1287
                                                                                                  doses of H1N1
                                                                                                  vaccine were
                                                                                                  administered to
                                                                                                  students, staff
                                                                                                  and faculty; SHS
                                                                                                  achieved sentinel
                                                                                                  flu site status.
                                            Division of Student Life Assessment Worksheets 2009-2010


                                                             Planning                                                          Reporting

                                                                                          Projected Use of          Summary of            Resulting
    Category            Objective                 Program               Measure
                                                                                               Result              Relevant Data         Action Plan
                   Students practical        HOPE program           Post program survey   Determine the value of   From the 9 out of    Reality Check
                   competence                evaluation 2009-2010                         HOPE programs; and       10 HOPE              was not offered
                   regarding health          (targeted student                            whether to improve,      programs             as a program
                   issues will increase      learning outcomes)                           modify, continue or      delivered during     choice spring
                   after attending Health                                                 discontinue a program.   fall 2009, 90% or    2010; and is
                   Promotion activities                                                                            more of              currently under
                                                                                                                   attendees were       revision. All
                                                                                                                   able to correctly    programs
                                                                                                                   identify two         reviewed on an
                                                                                                                   learning             annual basis.
                                                                                                                   outcomes. Only       Collaborate with
                                                                                                                   69% of attendees     Residence Life to
                                                                                                                   were able to         improve
                                                                                                                   correctly identify   objective
Student Learning                                                                                                   a learning           achievement
                                                                                                                   outcome for the      among
                                                                                                                   program, Reality     Residence Hall
                                                                                                                   Check.               students (data
                                                                                                                   From the 4 out of    indicates
                                                                                                                   7 HOPE               decreased
                                                                                                                   programs             achievement as
                                                                                                                   delivered during     compared to
                                                                                                                   spring 2010, 96%     programs
                                                                                                                   or more of           presented in an
                                                                                                                   attendees were       academic
                                                                                                                   able to correctly    setting).
                                                                                                                   identify two
                                                                                                                   learning
                                                                                                                   outcomes.
                                      Division of Student Life Assessment Worksheets 2009-2010


                                                        Planning                                                            Reporting

                                                                                       Projected Use of          Summary of            Resulting
Category        Objective                   Program                Measure
                                                                                            Result              Relevant Data         Action Plan
           Students practical          Oral contraceptives   Paper based survey        Determine the value of   100% of students     Develop
           competence                  (OC) survey 2009-     was distributed to        the educational          met the              educational
           regarding health            2010                  students before and       component of the OC      educational          materials for
           issues (oral                                      after the Options         program; and whether     objectives after a   distribution at
           contraceptive-OC-                                 workshop, after their     to modify, continue or   session with the     time of OC pick-
           instructions) will                                CRNP history              discontinue the          Health Promotion     up. Review of
           increase after utilizing                          appointment and           program.                 Coordinator. The     key concepts by
           clinical services                                 during OC refill visits                            data indicates       nursing staff at
                                                             with the RN.                                       that the students    each clinical
                                                                                                                retained the         encounter.
                                                                                                                information at       Reevaluate
                                                                                                                follow-up            effectiveness of
                                                                                                                appointments at      intervention.
                                                                                                                rates of 80% or
                                                                                                                less.
                                 Division of Student Life Assessment Worksheets 2009-2010


                                                   Planning                                                            Reporting

                                                                                 Projected Use of          Summary of             Resulting
Category       Objective               Program                Measure
                                                                                      Result              Relevant Data          Action Plan
           HOPE peer educators    HOPE peer              Open ended              To improve and/or        100% of the           Increase
           professional           educators evaluation   questions, peers self   expand training and      HOPE peer             opportunities for
           proficiency and        2009-2010              evaluations about       practical application    educators             diversity training
           communication skill                           what they have          opportunities in areas   employed fall         and interactions
           sets will improve                             learned from their      where students did not   2009 and/or           with diverse
           during employment                             position; evaluation    meet the learning        spring 2010           campus groups.
           through the Health                            by GA and               outcomes.                participated in the   The Office of
           Promotion Office                              professional staff                               evaluation.           Multicultural
                                                                                                          Peers identified      Programs is a
                                                                                                          three things they     collaborative
                                                                                                          have learned          partner in this
                                                                                                          from this position.   initiative.
                                                                                                          Broad categories
                                                                                                          can be classified
                                                                                                          as, and in
                                                                                                          descending
                                                                                                          order, students
                                                                                                          listed: health
                                                                                                          education,
                                                                                                          cooperation,
                                                                                                          presentation
                                                                                                          skills,
                                                                                                          communication,
                                                                                                          personal skills
                                                                                                          (ex: time
                                                                                                          management,
                                                                                                          flexibility),
                                                                                                          diversity,
                                                                                                          technology and
                                                                                                          resources on
                                                                                                          campus.
                                          Division of Student Life Assessment Worksheets 2009-2010

                                          Student Conflict Resolution Services
                                                           Planning                                                    Reporting

                                                                                                         Summary of
                                                                                     Projected Use                          Resulting Action
    Category           Objective              Program                 Measure                             Relevant
                                                                                       of Result                                  Plan
                                                                                                            Data

                   Office of Student      Peer Education       Number of contacts   Increase the         We successfully    We will continue with
                   Conflict Resolution    Team outreach        made by peer         number of students   increased the      our goal of increasing
                   Services (formerly                          educators to SRU     who are aware of     number of          outreach contacts,
                   Judicial Programs)                          students             OSCRS services       student contacts   and also refine our
Descriptive Data   will increase the                                                and OSCRS‟s role     from 0 to 687      questions to ascertain
                   number of outreach                                               at SRU.              respondents to     additional information
                   contacts by the peer                                                                  the OSCRS          related to student
                   education team on                                                                     survey.            learning.
                   campus.
                                       Division of Student Life Assessment Worksheets 2009-2010


                  OSCRS will improve   Residence Life       Evaluation of            Identify areas of    We learned from        Our goals include:
                  the quality of the   graduate in          effectiveness of         improvement/         information from              Increasing the
                  OSCRS training and   residence training   graduate in residence    Improve OSCRS‟s      our graduates in               timeliness of
                  consultation for     sessions and         trainings in meeting     graduate in          residence and                  referrals to and
                                                                                                          assistant directors            from Residence
                  graduates in         consultation         OSCRS‟ objectives        residence training   that we need to                Life, and to
                  residence in                              for                      and consultation.    improve the                    streamline our
                  Residence Life.                           training/consultation.                        timeliness of our              referral
                                                            Note: In our                                  referrals from                 process.
                                                            assessment email,                             OSCRS to                      Continuing our
                                                            we included assistant                         Residence Life.                trainings and
                                                            directors and                                 We also learned                consultation
                                                            graduates-in-                                 that OSCRS                     services, as
                                                            residence to                                  consultation was               they were
                                                                                                          reportedly helpful             reportedly
                                                            determine                                     for graduates-in-              helpful.
                                                            effectiveness of                              residence and                 Presenting
                                                            graduates-in-                                 assistant directors.           graduate-in-
                                                            residence training                            It was reported                residence
Quality Service                                             and consultation.                             that the                       challenges for
                                                                                                          coordinator‟s                  group
                                                                                                          presence at                    discussion at
                                                                                                          Residence Life                 Residence Life
                                                                                                          staff meetings was             meetings, to
                                                                                                          helpful. It was                facilitate group
                                                                                                          reported that the              discussion, as it
                                                                                                          trainings were                 was reported
                                                                                                          helpful. It was also           that the group
                                                                                                          reported by an                 may benefit
                                                                                                          assistant director             from individual
                                                                                                          that she feels that            consultation
                                                                                                          the grads                      topics.
                                                                                                          benefitted from the           Conducting a
                                                                                                          individual                     more formal
                                                                                                          consultations, and             assessment in
                                                                                                          she indicated that             Fall 2010
                                                                                                          the group may                  training of
                                                                                                          benefit from these             graduates in
                                                                                                          consultations.                 residence.
                                            Division of Student Life Assessment Worksheets 2009-2010


                   At the conclusion of     OSCRS (formerly      Evaluation of peer     Determine          Our graduate        We will develop
                   group training, peer     Judicial Programs)   role play              effectiveness of   assistant, who      specific pre and post
                   education team           peer outreach        effectiveness          peer education     facilitated the     questions for our
                   members will be able     education group      assessing peer         team training in   peer outreach       outreach members to
                   to demonstrate in a      training             communication, peer    preparing team     education team,     assess learning in
                   roleplay one-on-one                           knowledge of Student   members to         was able to note    regards to positive
                   scenario the following                        Code of Conduct,       communicate        improvement in      communication with
                   skills:                                       peer attitude          positively and     the peer            peers, knowledge of
                   Positive                                      regarding alcohol      effectively with   outreach            Student Code of
                   communication with                            policy                 students on        education           Conduct, and positive
                   peers,                                                               campus./Identify   members in their    attitude regarding
                   Knowledge of                                                         areas of           positive            alcohol policy.
                   Student Code of                                                      improvement.       communication
Student Learning   Conduct, Positive                                                                       with peers,
                   attitude regarding                                                                      knowledge of
                   alcohol policy                                                                          Student Code of
                                                                                                           Conduct, and
                                                                                                           positive attitude
                                                                                                           regarding alcohol
                                                                                                           policy. She
                                                                                                           collected
                                                                                                           qualitative data
                                                                                                           about what the
                                                                                                           learning that
                                                                                                           occurred for the
                                                                                                           outreach
                                                                                                           members.
                                             Division of Student Life Assessment Worksheets 2009-2010

                                               Office of Multicultural Development
                                                                 Planning                                                              Reporting
                                                                                                                           Summary of
                                                                                                    Projected Use                               Resulting
    Category            Objective                    Program                    Measure                                     Relevant
                                                                                                      of Result                                Action Plan
                                                                                                                              Data
                   Academic Mentors            Career Services            Record number of         Assess effectiveness   33% of Mentors      Therefore, there
                   and mentees will            graduate assistants        students utilizing the   of career services     utilized career     is no need for
                   increase utilization of     will provide staff hours   career services prior    offered within OMD     services during     Career Services
                   career services             in OMD office              to and after program     office                 the academic        GAs to provide
                                                                          implementation                                  year. However,      extra hours in the
                                               Career Services                                                            there was no        OMD office.
Descriptive Data                               graduate assistants                                                        increase in use.
                                               will provide a                                                             Also, none of the
                                               personality                                                                mentees reported
                                               assessment workshop                                                        utilizing the
                                               as part of Transition                                                      services.
                                               Series
                   Academic Mentors will       -Guide & advise            -Conduct satisfaction    Assess Academic        50% of Mentors      More
                   provide continual           Academic Mentors on        survey of Academic       Mentoring Program      agree that          concentration will
                   academic structure          self-utilization of        mentors‟ perceptions     and continue/revise    involvement in      be given to
                   and guidance to self        AcadmiKit( study           of program/              accordingly            program             mentor academic
                   and respective              skills tool)               AcademiKits, GPA                                increased their     progress and
                   mentees through the                                    performance, and                                QPA and             AcademiKits will
                   academic mentor             -Train & supervise         communication w/                                improved their      be available to
                   program                     Academic Mentors in        mentee                                          study skills. Use   those who
                                               assisting mentees                                                          of AcademiKits      request.
                   Academic mentors will       with utilization of        -Conduct satisfaction    Assess Academic        declined.
Quality Service    improve their               AcademiKit                 survey of mentee‟s       Mentoring program
                   communication and                                      perceptions of           and continue/ revise   58% of Mentees      Continued
                   relationship skills         Train mentors on           program/AcademiKits,     accordingly            strongly agree      concentration on
                                               communication skills       GPA/academic                                    that they know      mentee‟s study
                                               and relationship           performance, and                                campus              skills and
                                               building with              communication with                              resources and       transition to the
                                               interactions with          mentor                                          majority agree      university
                                               mentees                                                                    that mentor
                                                                                                                          helped improve
                                                                                                                          study skills
                                         Division of Student Life Assessment Worksheets 2009-2010

                   Jump Start student      Students will read,        Conduct survey of        Assess Transition    Majority of         Continue use of
                   participants will       reflect, and participate   student awareness        Series program and   Mentees ranked      Social Change
                   increase awareness      in workshops on the        and knowledge of         continue/revise      Awareness and       Model of
                   and knowledge of        Social Change Model        individual, group, and   accordingly          knowledge of        Leadership as
                   personal leadership     of Leadership              community leadership                          attributes in       framework.
                   development skills      Development within                                                       social change       Focus on giving
Student Learning   that promote social     the Transition Series      Assess student                                model highly.       more concrete
                   change                  Program                    reflection through                                                knowledge of
                                           (Higher Education          individual and group                          Most mentees        concepts to
                                           Research Institute,        discussion on current                         found the overall   mentees and
                                           1996)                      and future utilization                        program very        provide way to
                                                                      of social change                              helpful             implement
                                                                      model                                                             knowledge.
                                         Division of Student Life Assessment Worksheets 2009-2010

                                                            University Police
                                                              Planning                                                                Reporting
                                                                                                                          Summary of
                                                                                                  Projected Use                                  Resulting
    Category            Objective                 Program                   Measure                                        Relevant
                                                                                                    of Result                                   Action Plan
                                                                                                                             Data
                   Reduce the number of      With the                  On a monthly basis,       Provided the same       During Fiscal         Although it
                   parking violations that   implementation of this    do a quantitative         or increased efforts    Year 2007/2008,       resulted in a
                   are observed and          new system, there         comparison of the         remain constant         under the             lower number of
                   ticketed. The Police      were substantial          previous two years        from past               previous hand         tickets being
                   Parking Office recently   increases in fines for    (month versus month)      enforcement efforts,    written system,       issued and a
                   received a new            the violations that       to determine if the       a corresponding         officers and          decrease in the
                   computerized tracking     commonly take place       increase in fines is      reduction in the        parking               overall revenue,
                   service for the           and may force some        having a                  number of parking       personnel issued      this can be
                   administration of the     financial hardships on    corresponding effect      tickets issued and an   9,627 parking         attributed to a
                   parking office that in    those ticketed. In the    on the number of          increase in the         citations.            lack of familiarity
                   the next year will        past, many felt the       tickets being issued      number of decals                              with the new
                   modernize the permit      fines imposed were        and the number of         purchased will          After during fiscal   automated
                   aspect, and provide       so reasonable that it     decals being              determine if the        year 2008/2009        system.
                   for more overall          was prudent to violate    purchased. It is hoped    increase in fines       and
                   accountability to this    the campus                that by ticket issuance   were appropriate to     implementing the      It also appears
                   program                   regulations and           will decrease due         alleviate parking       new T-2 system        as the increase in
                                             simply pay a minor        solely to voluntary       congestion and          that was coupled      fine amounts has
                                             fine than to find the     compliance based on       notable violations      with increases in     had a
Descriptive Data                             appropriate place to      the number of hours       that caused             parking fines for     corresponding
                                             park on campus. The       worked by the officers    concerns in the past.   decal violations,     effect, where
                                             former apathy             and parking                                       the department        tickets issued are
                                             resulted in a high        personnel; while          Any information         issued 5,040          relatively stable
                                             number of tickets         simultaneously, the       obtained will be used   parking citations.    in the past two
                                             issued, or a failure to   number of decal           to make necessary                             school years.
                                             purchase a required       purchases increase to     refinements in policy   2009/2010 there
                                             parking decal             further comply with       and implementation      were 4738 tickets
                                                                       current regulations.      of the decal and        issued to date,
                                                                                                 parking procedures      which is
                                                                       Review the number of      to provide the          approximately
                                                                       appeals in a              highest level of        a5% decrease
                                                                       quantitative analysis     service to the          from the previous
                                                                       to determine if they      students and the        year and there
                                                                       have increased, in        university as a         appears to be a
                                                                       hopes of off-setting      whole.                  natural decrease
                                                                       the higher fine                                   due to
                                                                       amounts.                                          compliance
                                        Division of Student Life Assessment Worksheets 2009-2010

                  Increase the morale       In order to assess the     Conduct outset           To ascertain which       Prior to the        Based on the
                  levels and trust          department, we must        interviews of each       programs are having      2008/2009 the       total, the sick
                  between the officers      work in conjunction to     officer to ascertain     a corresponding          labor union filed   time and
                  and the Department‟s      stabilize the work         their perceptions of     positive effect on the   over 28             absence time is
                  administration to         environment to             the current state of     department morale        grievances for      roughly the same
                  ensure maximum            ensure each member         the department.          and working to           violations (or      from the previous
                  capacity and              is fully contributing to   Follow-up                reduce employee          perceived)          fiscal year; but
                  performance is            the success of the         anonymous survey         absenteeism that         violations of       the data is
                  achieved.                 department and this        of all officers -        increases overtime       contractual         skewed, due to
                  Lack of morale is the     has to be                  conducted in 7           costs and other          issues. At the      the military
                  single biggest            accomplished by a          months to determine      associated increases     present time, 27    deployment of an
                  contributor to increase   partnership with the       if there have been       in cost.                 of the grievances   officer, and an
                  in sick abuse, or leave   officers and               any notable changes                               have been           emergency
                  abuse in any police       department                 to the overall           Comparison               settled amicably.   surgery of one
                  agency and has a          management.                acceptance of            between the outset       Many of the         officer, and a
                  notable detrimental       The Chief shall work       department policy        interview and the        issues were able    significant off-
                  effect on performance     to address any labor       implementations.         results of the follow-   to be resolved      duty injury to a
                  outcomes.                 issues proactively by                               up survey are prime      after interviews    third officer. The
                                            meeting with the           Additional Measures      indicators as to the     with the            loss of time by
                                            union stewards on a        will include certain     overall success of       personnel and       those three alone
Quality Service                             weekly basis to            reviews, to include,     the department and       learning the        totaled almost
                                            ensure full                but not limited to:      will contribute to the   problems. An        4200 man-hours
                                            compliance with the                                 future accreditation     attempt was         that were lost.
                                            CBA. In addition there     Review sick time and     process                  made to do an       The department
                                            exists an open-door        personal leave prior                              anonymous           is scheduled to
                                            policy, where officers     to September 2008                                 survey; but due     be a full staff by
                                            are permitted to meet      and compare levels                                to injuries and     11/1/09 and a
                                            with the Chief to air      to ascertain if there                             deployments the     true assessment
                                            any potential              are any positive or                               data would have     of leave and
                                            problems or concerns       negative                                          been sketchy.       potential abuses
                                            that may be alleviated     correlations.                                                         can be analyzed.
                                            prior to any formal                                                          2009/2010 has
                                            actions being              Review the number of                              shown a lower       Although
                                            instituted                 labor grievances filed                            number of           discretionary
                                                                       prior to September                                discretionary       days off are
                                                                       2008 and the number                               days being used     constant. OT
                                                                       filed in the convening                            at this point.      costs are down
                                                                       year and determine if                                                 due to staffing
                                                                       programs that are                                                     changes
                                                                       need reworked or
                                                                       revamped.
                                        Division of Student Life Assessment Worksheets 2009-2010

                   A major issue on any     It would be hoped that     Measures of success       After a review of       This was the first    The data
                   campus is the            our crime prevention       or failure of this        statistics and survey   year that the         presented does
                   associated problems      officers could join with   program would be          results the             police got deeply     not reflect the
                   that student             other partners in          determined by             information would be    involved in the       efforts made on
                   consumption of           student life, to design    viewing the number of     used to make            educational           behalf of the
                   alcohol presents. The    and implement              alcohol related           program refinements     process for new       agency. The
                   associated problems      educational programs       citations issued or       that would make         incoming              increase may be
                   include the overuse or   that are offered to        referrals to the          further positive        students              a result of
                   abuse by students,       incoming students          University Judicial       impacts on the          attending SRU.        increased
                   many of whom are         during periods of          Affairs office and        reduction of alcohol    The police also       training of
                   under the age            orientation, the WOW       would be joined by        abuses for the          got more              resident Life
                   permitted by law. It     weekend and first          reviewing statistics      newest students on      involved in crime     students or an
                   would be the goal of     seminars with regard       from the University       campus. The             prevention efforts    increased effort
                   our department‟s         to the dangers of          Health system to          information provided    in the Fyrst          by our personnel.
                   Crime Prevention         alcohol use or abuse.      ascertain if the          will be used to make    seminars.In           Since the
                   program to begin an      The ideal program          program is having a       the students aware      review of the         department
                   education program        would describe the         designed effect.          of choices they will    statistics, Alcohol   spoke to over
                   that would be geared     results of getting                                   face and the            violations have       1500 incoming
                   to reduce the number     caught with alcohol        Conduct a survey          potential               increased to 207      students for
                   of alcohol violations    and provide statistics     with all students who     ramifications of        violations.           2009/2010, the
Student Learning   and referrals to the     of prosecution and         have been presented       make poor                                     data that can be
                   University Health        health related             the program to seek       decisions.              Statistics have       attained during
                   Center for students      instances of those         their input if the                                revealed a lower      the next
                   who have overused or     found over-indulging       program has the           The survey would be     number of             assessment
                   abused alcohol.          in alcohol over the        ability to change their   used to ensure the      citations issued      period will be
                                            first two semesters        thought process           objectives are          during the            more reflective of
                                                                       based on the              appropriate and our     second semester       the efforts
                                                                       information               training is meeting     of the year.
                                                                       presented. It would       those objectives and
                                                                       also seek to find out     presenting a quality
                                                                       if our learning           program.
                                                                       objectives are being
                                                                       met. For example,
                                                                       we would like each
                                                                       student surveyed to
                                                                       articulate a minimum
                                                                       of one learning point
                                                                       that was new based
                                                                       on the training
                                                                       presented.
                                          Division of Student Life Assessment Worksheets 2009-2010

                                                              Residence Life
                                                   Planning                                                                       Reporting


                                                                                                              Summary of
   Category      Objective        Program             Measure             Projected Use of Result                                      Resulting Action Plan
                                                                                                             Relevant Data

              Increase the    New marketing       Count the           A greater pool of applicants will   (2010-2011) -103        Continue using the successful
              number of       campaign to         number of CA        be generated.                       total applicants        new marketing campaign
              students that   increase the        applications and                                        (Fall 2009-2010) –
              apply to be     number of           compare it to the                                       87 total applicants
              Community       students that       previous year.                                          This marks an
              Assistants.     apply to be CA’s.                                                           18.4% rise in the
                                                                                                          number of
                                                                                                          applications
                                                                                                          received.
                                                                                                          Additionally, in
                                                                                                          2009-2010’s
                                                                                                          applications there
                                                                                                          were 12 students
                                                                                                          that were racially
                                                                                                          diverse that
Descriptive
                                                                                                          applied. In 2010-
Data
                                                                                                          2011’s applications
                                                                                                          there were 18
                                                                                                          students that were
                                                                                                          racially diverse that
                                                                                                          applied. This
                                                                                                          marks a 50%
                                                                                                          increase in the
                                                                                                          racially diverse
                                                                                                          applications. Thus,
                                                                                                          this is a more
                                                                                                          accurate
                                                                                                          representation of
                                                                                                          our student
                                                                                                          population.
                                                  Division of Student Life Assessment Worksheets 2009-2010

                  How satisfied are   The LLC retreat is   Survey the           Use to improve the Retreat   221 out of 368          The students were very
                  students from       held at the          students of the                                   responded               satisfied. We will continue to
                  the LLC’s of the    beginning of each    retreat and see if                                86% of students         offer a similar retreat.
                  retreat day?        school year.         the intended                                      were satisfied with
                                                           outcomes are                                      Team Building
                                                           being achieved.                                   activities and LLC
                                                                                                             Idea Planning
                                                                                                             92% of students
                                                                                                             reported
                                                                                                             moderately to
                                                                                                             strongly agreeing
                                                                                                             that the retreat
                                                                                                             helped them to get
                                                                                                             to know their CA
                                                                                                             and other residents
                                                                                                             better
Quality Service                                                                                              95% strongly or
                                                                                                             moderately agreed
                                                                                                             that they gained a
                                                                                                             general
                                                                                                             understanding of
                                                                                                             St. Jude's Children's
                                                                                                             Hospital and know
                                                                                                             that it is the LLC
                                                                                                             charity.
                                                                                                             88% strongly or
                                                                                                             moderately agreed
                                                                                                             that they would
                                                                                                             recommend the
                                                                                                             retreat to other LLC
                                                                                                             students in the
                                                                                                             future.
                                       Division of Student Life Assessment Worksheets 2009-2010

           Determine if     The Programming     Hold focus         Use the information gathered at   The focus group         The information gathered
           Community        Model of            groups of the      the focus groups to               yielded a result of a   showed that the programming
           Assistants are   Residence Life is   Community          continue/modify/change the        firm understanding      model had been learned by the
           learning the     based on            Assistants and     programming model.                of the ORL’s            CA’s. We will now use the
           Programming      Outcomes            determine if the                                     programming             additional information
           Model            generated by        CA’s have a                                          model. The CA’s         (secondary findings) to create a
                            Learning            complete                                             were well able to       more positive and symbiotic
                            Reconsidered.       understanding of                                     describe the            relationship between the CA’s
                                                the                                                  programming             and the House Councils.
                                                programming                                          expectations as
                                                model and are                                        outlined on
                                                able to                                              Blackboard.
                                                implement
                                                programs                                             An additional note
                                                                                                     of information was
                                                                                                     observed:
                                                                                                     two major areas for
Student
                                                                                                     growth were
Learning
                                                                                                     illuminated. CA’s
                                                                                                     voiced concern
                                                                                                     with House
                                                                                                     Council’s
                                                                                                     controlling the
                                                                                                     money for
                                                                                                     programming. CA’s
                                                                                                     had overwhelming
                                                                                                     negative feelings
                                                                                                     and interactions
                                                                                                     with their House
                                                                                                     Councils. The
                                                                                                     other area of
                                                                                                     growth is that CA’s
                                                                                                     desire the GIR’s to
                                                                                                     attend more
                                                                                                     programs.
                                             Division of Student Life Assessment Worksheets 2009-2010

                  Evaluate LLC    Living-Learning   Pre and Post       Use to assess the quality of the    38 Students            The students were very
                  Trip to         Communities       Trip Evaluations   trip and provide ideas for future   completed the          satisfied. We will continue to
                  Washington DC                                        trips                               survey                 offer a similar trip.
                                                                                                           100% rated the
                                                                                                           quality of the trip
                                                                                                           as good or excellent
                                                                                                           100% would
                                                                                                           recommend it to
Quality Service
                                                                                                           their friends
                                                                                                           76% of the LLC
                                                                                                           students felt it
                                                                                                           connected well to
                                                                                                           their LLC
                                                                                                           71% made new
                                                                                                           friendships
                                            Division of Student Life Assessment Worksheets 2009-2010

                  Evaluate LLC   Living-Learning   LLC Student        Use to improve the              283 of 873 students    We will adjust
                  student        Communities       Evaluation         services/programs/staffing we   responded              services/programs/staffing
                  experience                       (through student   provide for LLC students        93% had some type      accordingly
                                                   voice)                                             of positive peer
                                                                                                      relationships
                                                                                                      develop as a result
                                                                                                      of living in the LLC
                                                                                                      Community
                                                                                                      92% would
                                                                                                      recommend their
                                                                                                      LLC to others
                                                                                                      94% participated in
                                                                                                      LLC and floor
                                                                                                      Activities
                                                                                                      82% felt it
                                                                                                      enhanced their
                                                                                                      experience at SRU
                                                                                                      82% indicated that
                                                                                                      their LLC
                                                                                                      experience either
                                                                                                      met or exceeded
Quality Service                                                                                       their expectations
                                                                                                      62% were involved
                                                                                                      in major/interest
                                                                                                      related clubs &
                                                                                                      organizations
                                                                                                      59% indicated that
                                                                                                      the greatest benefit
                                                                                                      was interacting
                                                                                                      with others who
                                                                                                      share their
                                                                                                      interests
                                                                                                      31% were involved
                                                                                                      in other campus
                                                                                                      clubs/organizations
                                                                                                      27% utilized the
                                                                                                      services of the
                                                                                                      career center
                                                                                                      and/or tutoring
                                                                                                      25% were involved
                                                                                                      in community
                                                                                                      service
                                           Division of Student Life Assessment Worksheets 2009-2010

           Sophomore            Sophomore         Student Voice   Because of 2009 results, the        80% res.rate.           2010 cohort is going to be
           students who         Initiative        Survey-         program expanded to include 4       100% respond that       amazing. The programs they
           participate in the   Program (SIP)     (Sophomore      social programs this year. This     they feel much          have requested are more
           Sophomore                              Initiative      bonded the cohort more so than      more of a               interesting than ever. We will
           Initiative                             Program         last year’s group. We will          connection to the       begin to incorporate some team
           Program (SIP)                          Outcome         continue to utilize this approach   univ.through            work projects into their group
           will be able to                        Survey)         and will also be working with       activities this year.   process and also will add the
           think critically                       Administered    former co-hort members who          Approx. 70% of          volunteer student coordinators
           about their                            May May 2010    have volunteered their time         respondents said        who are very interested in
           future                                                 next year to act as student         that they have          continuing with the program.
           demonstrated by                                        program coordinators.               connected more
           reflection                                                                                 with faculty this
           questions during                                                                           year.
Student    the exit survey                                                                            77.5% of
Learning                                                                                              respondents said
                                                                                                      they moderately or
                                                                                                      strongly agree that
                                                                                                      they are able to
                                                                                                      think critically
                                                                                                      about their futures
                                                                                                      because of SIP.
                                                                                                      62.5% of resp. said
                                                                                                      that participation in
                                                                                                      SIP has played a
                                                                                                      role in satisfy.level
                                                                                                      with the univ.
                                                                                                      100% will return to
                                                                                                      the Univ. next year
                                                 Division of Student Life Assessment Worksheets 2009-2010

                                                          Student Life Administration
   Category             Objective                   Program                    Measure             Projected Use of          Summary of            Resulting Action
                                                                                                        Result              Relevant Data                Plan
                   To increase the                Promote the           Compare number of        Increasing the number   The renovated Boozel     Continue to review
                   number of students              renovated Boozel      current year contracts   of students on meal     Dining Hall continues    services offered to
                   contracting for meal            Dining Hall           with previous year’s     plan contracts will     to impress students.     students. Changes to
                   plans.                          through               enrollment.              increase revenue        Meal participation is    the meal plan structure
                                                   promotional                                    generated for the       high. Weisenfluh         will be implemented in
                                                   events.                                        auxiliary operation.    provides an alternate    Fall 2010.
                                                  Feature Boozel                                                         dining site for lunch.   We are hopeful that
                                                   Dining Hall on                                                         Boozel was featured in   the meal contract
                                                   Admission tours                                                        the Dining Services      changes will entice
                                                   and during the                                                         marketing program        more off-campus and
                                                   freshmen                                                               and a highlighted        commuter students to
                                                   Orientation                                                            location in the          participate in meal
Descriptive Data                                                                                                          Admission tours and      plans.
                                                   program.
                                                  Increase                                                               Orientation programs.
                                                   marketing of
                                                   dining program to                                                      Meal plan numbers did
                                                   off-campus                                                             increase:
                                                   students.                                                              Fall 2008 – 3,544
                                                  Review of                                                              Fall 2009 - 3,768
                                                   contract                                                               An increase of 224
                                                   enrollment.                                                            contracts.

                                                                                                                          Spring 2009 – 3,385
                                                                                                                          Spring 2010 – 3,647
                                                                                                                          An increase of 262
                                                                                                                          contracts

                   (1) To bid the contract        Complete the          Successfully move        Award of the contract   (1) The bid process      (1) Implement the new
                   for provision of food           development of an     through the bid          for provision of food   was successfully         contract.
                   services on campus.             RFP                   process resulting in     services for the next   completed in March
                                                  Establish a           award of the contract.   ten years (five-year    2010. The contract was
                                                   Review                                         base contract + five    awarded to AVI
                                                   Committee                                      one-year renewals).     FoodSystems, Inc.
Quality Service                                   Conduct the bid
                                                   process –
                                                   distribute RFP
                                                   package, conduct
                                                   on-site visitation,
                                                   meet with
                                                   potential bidders,
                               Division of Student Life Assessment Worksheets 2009-2010

                                 review proposal
                                 submissions,
                                 award contract.


(2) To finalize design          Finalize design,      Complete design phase   Project bid, awarded,
of food service                  equipment layout      of project.             and construction phase    (2) Design of the food      (2) Project was re-bid;
facilities for the new           and specifications,                           begun.                    service facilities in the   construction to begin
Student Union.                   select furniture                                                        University Union was        in July 2010. Project
                                 and finishes for                                                        completed. Bids for         completion date now
                                 facilities.                                                             the project were            set for Fall 2012.
                                                                                                         solicited; however the
                                                                                                         start of the project
                                                                                                         was delayed.

(3) To initiate Phase II        Select architect.                             Finalize project design   (3) An interview
of the Food Services            Compile input on      Complete preliminary    in anticipation of        process resulted in a       (3) Complete the
Master Plan –                    food platforms        design phase of         bidding the project.      design contract with        design phase and have
renovation of                    from food service     project.                                          MacLaughlan,                documents ready to
Weisenfluh Hall.                 contract bid                                                            Cornelius & Filoni; an      bid the project in
                                 process.                                                                architectural firm from     January 2011.
                                Begin preliminary                                                       Pittsburgh. We are in
                                 design phase.                                                           the pre-liminary design
                                                                                                         phase of the project.

                                Management of                                                           (4) Comparison of
                                 the food services                                Determine if food     2008-09 to 2009-10
(4) To provide a high            contract.                                         services program      data (excellent & good
quality and diverse             Interaction with      Through the following       is meeting the        ratings).
food services program            the Dining            methods, assess the         needs of the          Boozel Hall – Scores
that meets the needs of          Services              campus community on         campus.               remained consistent in
the campus                       management team       the food services          Use information       most categories;            Boozel – During the
community.                       and staff.            program:                    gathered to make      except food quality         summer months,
                                Observation of the     Customer                  changes to            and menu variety.           management changes
                                                            satisfaction           improve the           Some staffing issues        will occur, menus will
                                 food service
                                                            surveys                quality of the        may have impacted           be reviewed. All
                                 operations.
                                                        Catering                  services provided.    this operation; along       survey results will be
                                                            satisfaction                                 with the possibility        reviewed with the food
                                                            surveys                                      that the “newness” has      services contractor.
                                                        Comment cards                                   worn off.
                                                                                                         Food quality (51.4/41.6)
                                                        Residence Hall                                  Menu variety (45.1/40.8)
                                                            meetings                                     Customer Svc (64.6/62.6)
                                                        Dine with the                                   Facility (71.2/70.7)
                                                            Director events
Division of Student Life Assessment Worksheets 2009-2010

                      Focus groups                        Weisenfluh Hall –
                                                           Scores improved in all     Weisenfluh Hall –
                                                           categories; especially     During the summer
                                                           menu variety and food      months, the survey
                                                           quality. A new             results will be
                                                           building manager           reviewed with the food
                                                           impacted the               services contractor.
                                                           consistency and
                                                           quality of food
                                                           product.
                                                           Food quality (31.8/48.2)
                                                           Menu variety (32.2/43.5)
                                                           Customer Svc (22.2/28.5)
                                                           Facility (18.7/28.2)

                                                           Rocky’s Grille –
                                                           Scores improved in all     Rocky’s Grille
                                                           categories.                During the summer
                                                           Food quality (32.3/23.9)   months, the survey
                                                           Menu variety (28.1/20.1)
                                                                                      results will be
                                                           Customer Svc (33.6/24.7)
                                                           Facility (35.0/26.4)       reviewed with the food
                                                           The category with          services contractor.
                                                           least improvement was      Little can be done re.
                                                           the students’ ability to   service area
                                                           move through the           congestion; space is
                                                           service area.              limited. Food court in
                                                           (26.8/21.7)                new Student Union
                                                                                      will address space
                                                                                      issues.

                                                           Coffee Shops               Coffee Shops
                                                           All facilities showed      During the summer
                                                           significant                months, the survey
                                                           improvement in             results will be
                                                           satisfaction scores:       reviewed with the food
                                                                                      services contractor.
                                                           T & B - Union              Look at new product
                                                           Food quality (26.7/20.8)   lines to keep
                                                           Menu variety (22.6/18.3)   customers interested.
                                                           Customer svc (26.7/15.5)
                                                           Facility (26.4/20.2)

                                                           T & B – Watson
                                                           Food quality (24.2/15.0)
                                                           Menu variety (21.3/13.8)
                                                           Customer svc (24.6/15.8)
                                                           Facility (18.2/16.0)
Division of Student Life Assessment Worksheets 2009-2010

                                                           T & B - Bailey
                                                           Food quality (25.6/16.5)
                                                           Menu variety (23.9/15.6)
                                                           Customer svc (26.6/17.8)
                                                           Facility (27.0/17.8)       Flatz – Survey results
                                                                                      will be reviewed with
                                                           Flatz – The c-store was    the food service
                                                           converted into meal        contractor. Menu will
                                                           replacement area           be revised and, space
                                                           rather than offering       permitting, expanded.
                                                           conven-ience items.        Space restrictions will
                                                           This was done to           be addressed in the
                                                           compensate for the         Weisenfluh
                                                           limited hours of           renovation.
                                                           operation in
                                                           Weisenfluh. 43% of
                                                           the survey respon-
                                                           dents did not use this
                                                           facility. Those that
                                                           responded indicated
                                                           satis-faction with the
                                                           operation. Limited
                                                           space, limits the
                                                           variety and causes
                                                           congestion at peak
                                                           periods.
                                                           Food quality (23.7)
                                                           Menu variety (40.1)
                                                           Customer svc (23.3)
                                                           Facility (24.2)            Meal Plans
                                                                                      Based on past student
                                                           Meal Plans                 comments, the meal
                                                           When asking questions      plan structure was
                                                           re. the meal plans,        changed for the re-bid
                                                           there was slight           of the food service
                                                           improve- ment in           contract. Dining
                                                           scores from 2008-09 to     Services & Student
                                                           2009-10. Students          Life Administration
                                                           indicated that the top     will devote much time
                                                           three reasons why they     to educate students on
                                                           did not have a meal        the new structure and
                                                           plan were cost             how the meal plans
                                                           (62.6%), live off          work. Hopefully,
                                                           campus (51.9%), and        students will recognize
                                                           prefer to cook their       increased flexibility
                                                 Division of Student Life Assessment Worksheets 2009-2010

                                                                                                                           own meals (29.6%).          and value of the meal
                                                                                                                           Students who strongly       plans; especially as
                                                                                                                           agreed or agreed with       new facilities open
                                                                                                                           the following state-        during the next two
                                                                                                                           ments re. meal plans:       years.
                                                                                                                           Flexible and meet needs
                                                                                                                           (31.5/28.4)
                                                                                                                           Good value (21.5/19.8)
                                                                                                                           Dining hours allow use of
                                                                                                                           meal plan when I want.
                                                                                                                           (20.1/20.9)
                                                                                                                                                       (5) SRU predicts a
                                                                                                                                                       difficult financial
                                                                                                                           (5) Throughout the          picture for the next
                                                                                                                           year, assistance was        few years. Work will
                                                                                                                           provided to the             continue with the
                                                                                                                           Student Life                Student Life directors
                                                                                                                           departments – SAP           to review department
                                                                                                                           questions, budget           operations seeking
                                                                                                                           transfers, analysis of
                                                  Provide assistance                               Completion of                                     ways to consolidate
                                                                                                                           data, budget                services and reduce
                                                   to Student Life                                   fiscal year in good
                                                                                                                           projections.                expenses.
                                                   Directors re.                                     financial standing.
                                                                                                                           Due to the budget
                   (5) To provide                  budget process                                   Establish fee
                                                                                                                           projection for FY 11,
                   budgetary oversight             and issues.             Consult with             structures for
                                                                                                                           many hours were spent
                   for the Division of            Coordinate the FY        Student Life             auxiliary
                   Student Life.                                                                                           working with the Vice
                                                   11 budget                administrators and       operations that
                                                                                                                           President on a budget
                                                   planning process.        staff.                   generate sufficient
                                                                                                                           reduction plan.
                                                  Provide fiscal          Educate staff on         revenue to
                                                                                                                           The FY 11 budget plan
                                                   analysis as              SAP use.                 maintain facilities
                                                                                                                           was completed and
                                                   needed.                 Interact with            and provide
                                                                                                                           presented to the
                                                                            Finance staff.           services to the
                                                                                                                           Budget hearing
                                                                           Oversee Division         community.
                                                                                                                           Committee in April.
                                                                            spending.                                      Fee increases for
                                                                           Provide cost                                   Health Services and
                                                                            analyses for                                   Dining Services were
                                                                            auxiliary                                      presented (and
                                                                            operations.                                    approved) to the
                                                                                                                           Council of Trustees in
                                                                                                                           April.

Student Learning   To ascertain student      Provide nutrition             Questions               Improve and/or        Nutrition information       Continue to promote
                   knowledge and use of      information and                pertaining to the        expand nutrition      is provided through         the services that are
    Personal       the nutrition education   opportunities through:         nutrition                information and       the webpage, printed        available through
  Development      component of the           Web site                     education                its availability.     materials, menu item        Dining Services and
                             Division of Student Life Assessment Worksheets 2009-2010

dining program, and           Brochures                  component of the          Examine other      breakdown on the            the dietician.
the impact of this            Service line icons         dining program             methods of         video menu screens at
information on student        Nutrition                  will be included           providing          each line, and the
eating habits.                 information on             on the customer            information.       service line dedicated
                               menu items                 satisfaction              Revise nutrition   to food intolerances
                              Dietician                  surveys.                   education          and special dietary
                               counseling                Review of                  marketing plan.    needs. With this
                              Dietician                  dietician’s activity                          information so easily
                               education sessions         throughout the                                available, students
                              Dining Hall tours          year.                                         may find that they do
                               and information                                                          not need to consult
                               sessions with                                                            with a person. Their
                               targeted areas, i.e.                                                     questions can be
                               Dance Dept.                                                              answered through
                                                                                                        other means.
                              Participation in
                               campus health-
                                                                                                        Comparison of fall
                               related events, i.e.
                                                                                                        2009 and spring 2010
                               Healthfest
                                                                                                        date:

                                                                                                         More students are
                                                                                                          aware of the
                                                                                                          dietician’s services
                                                                                                          (31.9/39.8);
                                                                                                          however fewer
                                                                                                          students consulted
                                                                                                          with the dietician
                                                                                                          (12.1/5.7).
                                                                                                         Use of online
                                                                                                          services increased
                                                                                                          (27.4/35.1).
                                                                                                         More students
                                                                                                          indicated that they
                                                                                                          noticed the nutrition
                                                                                                          information in the
                                                                                                          dining halls
                                                                                                          (50.6/63.5);
                                                                                                          however, most
                                                                                                          indicated it had little
                                                                                                          to no impact on
                                                                                                          their food selection
                                                                                                          (54/66.5).
                                                                                                         The majority of
                                                                                                          surveyed students
Division of Student Life Assessment Worksheets 2009-2010

                                                             indicated that they
                                                             never used nutrition
                                                             services (58.3/63.4).

                                                           Dietician’s Activities
                                                           14 informational
                                                           sessions held in dining
                                                           hall.
                                                           2 presentations – SRU
                                                           Bodybuilding Club,
                                                           and SRU Dance Dept.
                                                           30 Students – were
                                                           provided ongoing
                                                           consultations
                                                           throughout the year.
                                      Division of Student Life Assessment Worksheets 2009-2010

                                                      University Union
                                                        Planning                                                     Reporting
                                                                                                          Summary of
                                                                                       Projected Use                           Resulting
    Category           Objective              Program               Measure                                Relevant
                                                                                         of Result                            Action Plan
                                                                                                             Data
                   Increase availability Room verification-    Count number of        Increase the        Recorded 172       Verification
                   of meeting rooms for staff to monitor       cancellations and      availability of     cancellations      procedures
                   reservations          starting and ending   the number of          space in order to   during fall 2009   regarding time
                                         times of events in    adjusted               accommodate         as a result of     were added for
                                         addition to whether   reservations made      more reservation    verification       spring 2010.
                                         groups appear for     as a result of the     requests;           process. In        There was
                                         reserved space        verification process   determine if new    spring 2010,       some
                                                                                      reservation         recorded 108       resistance from
                                                                                      policies are        cancellations      student
                                                                                      needed              and 33             organization
Descriptive Data
                                                                                                          adjustments for    leaders.
                                                                                                          time. Total        Process will
                                                                                                          reservations       continue into
                                                                                                          count to be        2010-2011 with
                                                                                                          determined at      additional
                                                                                                          end of fiscal      efforts to inform
                                                                                                          year.              event planners
                                                                                                                             regarding
                                                                                                                             reservation
                                                                                                                             practices.
                                       Division of Student Life Assessment Worksheets 2009-2010

                  Provide quality        Plan and implement    Develop and            Determine which      The University      Orient
                  educational and        a variety of social   implement              programs are most    Union               programming
                  social programming     and educational       satisfaction survey    successful and any   sponsored 11        for 2010-2011
                  for students           programs              measures to            areas for            programs            away from
                                         throughout the        evaluate the quality   improvement of       during the          special events
                                         academic year.        of program offerings   program offerings    2009-2010           such as Battle
                                                                                                           academic year.      of the Bands
                                                                                                           Quality             that generated
                                                                                                           measures            little interest
                                                                                                           included            and
                                                                                                           participation       participation yet
                                                                                                           counts,             had high costs
                                                                                                           interviews with     and create a
                                                                                                           participants,       more regular
                                                                                                           cost analysis,      craft program in
Quality Service                                                                                            and reflections     the Union to
                                                                                                           by the event        capitalize on
                                                                                                           planner.            positive student
                                                                                                           Overall the craft   feedback.
                                                                                                           events such as
                                                                                                           the Holiday
                                                                                                           Open House,
                                                                                                           Chinese New
                                                                                                           Year, and Back
                                                                                                           to Kindergarten
                                                                                                           events were
                                                                                                           well received by
                                                                                                           students and
                                                                                                           generated
                                                                                                           positive
                                                                                                           feedback.
                                         Division of Student Life Assessment Worksheets 2009-2010

                   Increase student          Regular and ongoing   Observations and         Further development of   Supervisor            The employee
                   learning outcomes of      staff training and    evaluations by           staff selection and      evaluations were      model that was
                   student employees to be   evaluation            supervisors along with   training procedures      conducted in fall     initially
                   responsible,                                    self-report data from                             and spring. A         implemented in
                   knowledgeable,                                  employees                                         written test of       2008 has resulted
                   customer-oriented,                                                                                knowledge was         in significant
                   problem solvers                                                                                   completed in          benefits for the
                                                                                                                     spring. Level 1       department and the
                                                                                                                     outcomes were         student employees.
                                                                                                                     knowledge of          Employees
                                                                                                                     building;             provided consistent
                                                                                                                     responsibility for    positive feedback
                                                                                                                     completing job        regarding the level
                                                                                                                     tasks. Level 2        system and
                                                                                                                     outcome was           reported the
                                                                                                                     customer service.     progressive
                                                                                                                     Level 3 outcomes      development of
                                                                                                                     were customer         outcomes as
                                                                                                                     service; problem      designed in the
                                                                                                                     solving. Level 4      system. Training
                                                                                                                     outcome was           will continue to
                                                                                                                     problem solving.      focus on the
                                                                                                                     On an employee        desired outcomes,
                                                                                                                     survey, 100% of       and new strategies
Student Learning                                                                                                     Union employees       for capturing
                                                                                                                     reported              employee feedback
                                                                                                                     improvement in        will be
                                                                                                                     Knowing Where to      implemented
                                                                                                                     Find Important
                                                                                                                     Information; 93%
                                                                                                                     reported
                                                                                                                     improvement in
                                                                                                                     Customer Service
                                                                                                                     and Problem
                                                                                                                     Solving. Additional
                                                                                                                     development was
                                                                                                                     reported in Verbal
                                                                                                                     Communication
                                                                                                                     (97%), Listening
                                                                                                                     (97%), Accessing
                                                                                                                     Information (93%),
                                                                                                                     Making Decisions
                                                                                                                     (97%), and
                                                                                                                     Respecting
                                                                                                                     Diversity (97%) –
                                                                                                                     perhaps due to
                                                                                                                     required diversity
                                                                                                                     training in 2010
                       Division of Student Life Assessment Worksheets 2009-2010


                                      Women’s Center
                                 Planning                                                      Reporting
                                                           Projected Use of   Summary of Relevant
Category   Objective   Program              Measure                                                   Resulting Action Plan
                                                                Result              Data
                                              Division of Student Life Assessment Worksheets 2009-2010

                   Increase awareness   1. Increase programming   1. Increase by one the    Number of student    1.   Programming          1.     Majority of
                   among campus         sponsored/co-sponsored    number of programs        contacts via phone        goal was met and            programs were
                   community of the     by Women‟s Center, as     sponsored/co-             and email should          surpassed by                collaborative in
                   existence and        budget will allow.        sponsored each            increase.                 spring break.               nature and/or co-
                   purpose of the       2. Women‟s Center         semester from 2008-       Awareness of              Goal was                    sponsored with
                   Women‟s Center       information will be       09.                       Women‟s Center            intentionally set           other
                                        included in FYRST         2. Women‟s Center         should increase as        low due to                  offices/depts.
                                        seminar presentations     information included in   well.                     budgetary                   This practice
                                        conducted by Women‟s      lesson plans for                                    concerns.                   helps reduce
                                        Center staff.             FYRST and other                                     Programming                 costs to individual
                                        3. A separate email       academic                                            increased by                budgets, and will
                                        address,                  presentations.                                      113% compared               be continued in
                                        womenscenter@sru.edu,     3. Email account                                    to 2009-10, with            upcoming
                                        will be created and       established and                                     the majority of             academic year.
                                        included on all Women‟s   publicized.                                         programs being       2.     Development and
                                        Center publications                                                           co-sponsored                launch of new
                                                                                                                      with other                  Web page by fall
                                                                                                                      campus depts.               2010 will assist
                                                                                                                 2.   Average 81%                 with Women‟s
                                                                                                                      increase in                 Center
                                                                                                                      contacts/visits by          awareness and
                                                                                                                      April 30.                   publicity.
                                                                                                                 3.   Email account        3.     2010-11 marks
                                                                                                                                                     th
                                                                                                                      established and             20 anniversary
Descriptive Data                                                                                                      publicized, but             of Women‟s
                                                                                                                      not well utilized.          Center. Various
                                                                                                                                                  events and
                                                                                                                                                  programs will be
                                                                                                                                                  planned
                                                                                                                                                  throughout the
                                                                                                                                                  academic year.
                                                                                                                                           4.     Women‟s Center
                                                                                                                                                  information will
                                                                                                                                                  continue to be
                                                                                                                                                  included in all
                                                                                                                                                  academic
                                                                                                                                                programs/guest
                                                                                                                                                lectures.
                                                                                                                                           5.     Deliberate
                                                                                                                                                  collaboration
                                                                                                                                                  between
                                                                                                                                                  Women‟s Center
                                                                                                                                                  and Women‟s
                                                                                                                                                  Studies Program,
                                                                                                                                                  beginning with
                                                                                                                                                  2010-11 year to
                                                                                                                                                  maximize
                                                                                                                                                  budgets of both
                                                                                                                                                  programs.
                                 Division of Student Life Assessment Worksheets 2009-2010

          Student           Utilization of       Deployment of      Improve             „Secret Shopper‟        Future use of
          workers will      resource binder by   „Secret Shopper‟   customer            was deployed on         „Secret Shopper‟
          provide correct   student workers to   strategy to        service by          March 29. Health        strategy will require
          answers to        field callers‟       evaluate student   reducing need       Promotion and           additional student
          questions         questions            workers‟           to transfer calls   Multicultural           staff from other
          received on                            responses to       to other staff or   Develop-ment            offices so as not to
          Women‟s                                phone calls for    departments         offices assisted by     burden only two
          Center phone                           accuracy,          on campus           asking student          programs in
                                                 resourcefulness                        workers in those        Student Life. The
                                                 and courtesy                           offices to make the     following areas
                                                                                        phone calls to          have been
                                                                                        Women‟s Center.         identified as
                                                                                        The strategy was        possible
                                                                                        not effective in        collaborators:
Quality
                                                                                        producing viable        University Union
Service
                                                                                        data. Only six calls    Information Desk,
                                                                                        were made; one          Residence Life
                                                                                        was not answered,       desk attendants,
                                                                                        two were answered       and the Green and
                                                                                        by Women‟s Center       White Society
                                                                                        Director, and three     Student
                                                                                        were answered           Ambassadors. The
                                                                                        satisfactorily by two   Women‟s Center
                                                                                        different student       director will reach
                                                                                        workers.                out to those areas
                                                                                                                and design a formal
                                                                                                                plan to conduct
                                                                                                                „Secret Shopper‟ in
                                                                                                                fall semester.
                                  Division of Student Life Assessment Worksheets 2009-2010

           Student           Include Women‟s     Pretest will be     Student           Average pretest        Women‟s Center
           workers will be   Center history as   administered to     workers will      score: 51.4%.          history, as well as
           able to           part of student     student workers     have learned      Average posttest       women‟s history,
           articulate the    workers‟ training   prior to            important         score: 91.6%.          will be a permanent
           history of the    program             presenting          history of the    Follow-up test score   part of student
           Women‟s                               history lesson.     Women‟s           (two weeks post-       employee training.
           Center and                            Posttest will be    Center and be     posttest): 86.6%.      Pretests will be
           discuss the                           administered        able to provide                          given to all new
           Center‟s role                         immediately         correct                                  student employees
           on campus.                            following lesson    information to                           within the first two
                                                 and repeated in     others.                                  weeks of
                                                 two weeks.                                                   employment.
Student                                                                                                       Returning students
Learning                                                                                                      will be given a
                                                                                                              follow-up posttest to
                                                                                                              measure their
                                                                                                              retention of the
                                                                                                              material from the
                                                                                                              previous semester.
                                                                                                              A score of 85% or
                                                                                                              above will excuse
                                                                                                              the student
                                                                                                              employee from the
                                                                                                              Women‟s Center
                                                                                                              history portion the
                                                                                                              training.

								
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