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					                                                                                                                                                                           PRACTICE	
  INFORMATION	
  LEAFLET	
  

 Mannington,	
  Southgate,	
  Pontefract	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Mr.	
  Peter	
  R.	
  Jones	
  BDS	
  
                WF8	
  1QT	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Mrs.	
  Helen	
  R.	
  House	
  BDS	
  	
  
        Tel:	
  01977	
  702051	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Mr.	
  Robert	
  J.	
  Sproston	
  BDS	
  
    info@prjonesdental.com	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Mr	
  Fayaz	
  Ladak	
  BDS	
  MSc	
  GDipAesMed	
  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Mr	
  Sachin	
  Soni	
  BChD	
  
     Monday	
  :	
  Wednesday	
  :	
  Friday	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Mrs	
  Hiba	
  Al-­‐Diwani	
  BChD	
  
        8.00	
  am	
  to	
  5.00	
  pm	
  	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Mr	
  Peter	
  Robbins	
  BChD	
  	
  
        Tuesday	
  :	
  Thursday	
  	
  	
  
        9.00	
  am	
  to	
  6.00	
  pm	
  	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       www.prjonesdental.com	
  
                                                                                                                                                                                                                                                                                     WELCOME	
  TO	
  OUR	
  PRACTICE	
  	
  
We	
  believe	
  that	
  we	
  offer	
  an	
  excellent	
  standard	
  of	
  dental	
  care.	
  This	
  leaflet	
  gives	
  more	
  informa5on	
  about	
  us	
  and	
  the	
  services	
  we	
  
provide.	
  We	
  provide	
  a	
  range	
  of	
  appointment	
  5mes	
  for	
  pa5ents	
  including	
  early	
  morning	
  appointments	
  and	
  late	
  evenings.	
  If	
  the	
  
                             answer	
  to	
  your	
  ques5on	
  is	
  not	
  included	
  here,	
  please	
  contact	
  us	
  for	
  further	
  informa5on.	
  

                                                             CARE	
  AT	
  THE	
  PRACTICE	
  	
                                                                                                                                                                                                                                                                                                      FACILITIES	
  	
  

                                                             We	
   provide	
   care	
   for	
   adults	
   and	
   children,	
   who	
                                                                                                                                                                                                                                                               The	
   prac5ce	
   has	
   seven	
   surgeries.	
   Four	
   of	
   our	
  
                                                             are	
   current	
   pa5ents,	
   under	
   the	
   NHS	
   and	
                                                                                                                                                                                                                                                                         surgeries	
   are	
   on	
   the	
   ground	
   floor	
   and	
   are	
  
                                                             privately.	
   New	
   pa5ents	
   are	
   welcome	
   on	
   a	
                                                                                                                                                                                                                                                                        designed	
  for	
  pa5ents	
  with	
  disabili5es.	
  If	
  you	
  do	
  
                                                             private	
  basis.	
  Private	
  pa5ents	
  may	
  join	
  Denplan	
                                                                                                                                                                                                                                                                      have	
   any	
   disability	
   that	
   you	
   think	
   we	
   need	
   to	
  
                                                             to	
   spread	
   the	
   cost	
   of	
   their	
   care.	
   Full	
   wriAen	
                                                                                                                                                                                                                                                          know	
   about	
   please	
   give	
   us	
   a	
   call	
   before	
   your	
  
                                                             details	
   of	
   our	
   private	
   fee	
   scale	
   and	
   Denplan	
   are	
                                                                                                                                                                                                                                                       appointment	
   and	
   we	
   will	
   do	
   our	
   very	
   best	
   to	
  
                                                             available	
  from	
  recep5on.	
  	
                                                                                                                                                                                                                                                                                                     implement	
   suitable	
   arrangements	
   in	
   place	
   to	
  
                                                                                                                                                                                                                                                                                                                                                                                                      accommodate	
   your	
   needs.	
   Home	
   visits	
   for	
  
                                                                                                                                                                                                                                                                                                                                                                                                      pa5ents	
  who	
  cannot	
  travel	
  to	
  the	
  prac5ce	
  may	
  
                                                             DENTAL	
  CARE	
  AT	
  THE	
  PRACTICE	
  	
  
                                                                                                                                                                                                                                                                                                                                                                                                      also	
  be	
  available	
  on	
  a	
  private	
  basis.	
  	
  
                                                             We	
   offer	
   a	
   full	
   range	
   of	
   General	
   Dental	
   Care	
  
                                                             and	
   Cosme5c	
   Den5stry.	
   We	
   will	
   screen	
   for	
                                                                                                                                                                                                                                                                       WORKING	
  TOGETHER	
  	
  
                                                             evidence	
   of	
   decay	
   and	
   gum	
   disease	
   and	
   use	
  
                                                             rou5ne	
  radiographs.	
  Mr	
  F	
  Ladak	
  runs	
  a	
  special	
                                                                                                                                                                                                                                                                     At	
   our	
   Dental	
   Prac5ce	
   we	
   are	
   commiAed	
   to	
  
                                                             clinic	
   for	
   cosme5c	
   den5stry	
   including	
   teeth	
                                                                                                                                                                                                                                                                        providing	
  the	
  highest	
  possible	
  standard	
  of	
  care	
  
                                                             whitening	
  and	
  adult	
  orthodon5cs.	
  Facili5es	
  for	
                                                                                                                                                                                                                                                                          for	
   our	
   pa5ents.	
   An	
   important	
   part	
   of	
   fulfilling	
  
                                                             Minor	
   Oral	
   Surgery,	
   such	
   as	
   the	
   removal	
   of	
                                                                                                                                                                                                                                                                 this	
   commitment	
   is	
   ensuring	
   that	
   we	
   work	
   in	
  
                                                             wisdom	
  teeth,	
  is	
  also	
  available	
  at	
  our	
  prac5ce.	
                                                                                                                                                                                                                                                                   partnership	
  with	
  you.	
  This	
  helps	
  us	
  understand	
  
                                                             Our	
   den5sts	
   are	
   fully	
   qualified	
   to	
   provide	
   all	
                                                                                                                                                                                                                                                              you	
   and	
   to	
   aAend	
   to	
   your	
   specific	
   needs.	
   This	
  
                                                             areas	
   of	
   care,	
   however,	
   where	
   required,	
   more	
                                                                                                                                                                                                                                                                   leaflet	
  will	
  describe	
  some	
  of	
  our	
  responsibili5es	
  
                                                             complicated	
   cases	
   will	
   be	
   referred	
   to	
   a	
   local	
                                                                                                                                                                                                                                                              to	
  you	
  and	
  your	
  part	
  in	
  your	
  care.	
  	
  
                                                             specialist	
  i.e.	
  Orthodon5cs	
  and	
  Implantology.	
  	
  




       P.R.JONES	
  and	
  Associates	
  Dental	
  Surgery	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Mannington,	
  Southgate,	
  Pontefract,	
  WF8	
  1QT	
  	
  
       www.prjonesdental.com	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  	
  01977	
  702	
  051	
  
TREATMENT	
  PLANS	
  	
                                                                                                                                                                                                                                                                                                                                                                          CROSS	
  INFECTION	
  CONTROL	
  	
  

Your	
  den5st	
  can	
  provide	
  a	
  full	
  range	
  of	
  treatment	
  for	
                                                                                                                                                                                                                                                                                                                Cross	
   infec5on	
   control	
   is	
   essen5al	
   for	
   the	
   safety	
   of	
   our	
  
you.	
   A_er	
   a	
   thorough	
   clinical	
   examina5on,	
   your	
                                                                                                                                                                                                                                                                                                                          staff	
   and	
   pa5ents.	
   We	
   pride	
   ourselves	
   on	
   the	
   measures	
  
den5st	
   will	
   describe	
   the	
   treatment	
   that	
   he	
   or	
   she	
                                                                                                                                                                                                                                                                                                               taken	
  to	
  prevent	
  any	
  cross	
  infec5on	
  and	
  every	
  member	
  of	
  
recommends,	
   an	
   es5mate	
   of	
   its	
   cost	
   and	
   any	
                                                                                                                                                                                                                                                                                                                          our	
   staff	
   receives	
   training	
   in	
   prac5ce	
   protocols.	
   Current	
  
alterna5ves	
  that	
  are	
  available.	
  A	
  wriAen	
  es5mate	
  and	
                                                                                                                                                                                                                                                                                                                       standards	
   are	
   governed	
   by	
   new	
   legisla5on	
   which	
   the	
  
treatment	
  plan	
  will	
  be	
  provided	
  for	
  extensive	
  courses	
                                                                                                                                                                                                                                                                                                                      prac5ce	
   adheres	
   to.	
   All	
   hand	
   pieces	
   and	
   instruments	
   are	
  
of	
  treatment	
  or	
  when	
  requested.	
  Where	
  appropriate,	
                                                                                                                                                                                                                                                                                                                            sterilised	
   between	
   pa5ents	
   firstly	
   using	
   a	
   washer	
  
the	
   den5st	
   will	
   use	
   visual	
   aids	
   to	
   help	
   explain	
   the	
                                                                                                                                                                                                                                                                                                         disinfector	
  followed	
  by	
  a	
  steam	
  autoclave.	
  	
  	
  
treatment.	
   Please	
   do	
   not	
   hesitate	
   to	
   ask	
   ques5ons,	
  
we	
   want	
   to	
   be	
   sure	
   that	
   you	
   fully	
   understand	
   and	
                                                                                                                                                                                                                                                                                                            PRIVATE	
  CARE	
  	
  
agree	
  with	
  the	
  treatment	
  proposed.	
  	
  
                                                                                                                                                                                                                                                                                                                                                                                                  Private	
  treatment	
  gives	
  us	
  more	
  5me	
  to	
  spend	
  providing	
  
In	
   the	
   majority	
   of	
   treatments,	
   it	
   is	
   necessary	
   to	
                                                                                                                                                                                                                                                                                                               personal	
  care	
  and	
  aAen5on	
  to	
  our	
  pa5ents.	
  We	
  use	
  high	
  
remove	
   disease.	
   To	
   maintain	
   oral	
   health,	
   you	
   need	
   to	
                                                                                                                                                                                                                                                                                                            quality	
   dental	
   laboratories	
   and	
   we	
   are	
   able	
   to	
   take	
  
follow	
   the	
   advice	
   your	
   den5st	
   may	
   give	
   you	
   rela5ng	
                                                                                                                                                                                                                                                                                                              advantage	
   of	
   the	
   best	
   modern	
   dental	
   materials.	
   Your	
  
to	
   your	
   treatment.	
   Home	
   care	
   plays	
   a	
   major	
   role	
   in	
                                                                                                                                                                                                                                                                                                          den5st	
   and	
   prac5ce	
   staff	
   will	
   be	
   pleased	
   to	
   provide	
  
preven5ng	
  further	
  problems	
  and	
  that	
  in	
  turn	
  will	
  help	
                                                                                                                                                                                                                                                                                                                   informa5on	
  on	
  private	
  care	
  at	
  the	
  prac5ce.	
  A	
  copy	
  of	
  our	
  
you	
   maintain	
   an	
   aArac5ve	
   smile,	
   eat	
   in	
   full	
   comfort	
                                                                                                                                                                                                                                                                                                             private	
  fee	
  scale	
  is	
  available	
  from	
  recep5on.	
  	
  
and	
   minimise	
   the	
   need	
   for	
   future	
   treatment.	
   If	
   you	
  
do	
  not	
  understand	
  your	
  part	
  in	
  your	
  care,	
  please	
  ask	
                                                                                                                                                                                                                                                                                                                 The	
   Model	
   Publica5on	
   scheme	
   2009	
   that	
   we	
   have	
  
for	
  an	
  explana5on.	
  	
  	
                                                                                                                                                                                                                                                                                                                                                                adopted	
  under	
  the	
  Freedom	
  of	
  Informa5on	
  Act	
  2000	
  is	
  	
  
                                                                                                                                                                                                                                                                                                                                                                                                  available	
  from	
  E.	
  A.	
  Jones.	
  	
  	
  
PREVENTATIVE	
  CARE	
  	
  

The	
   basis	
   of	
   good	
   oral	
   health	
   is	
   preven5ng	
   dental	
  
disease	
   by,	
   for	
   example,	
   appropriate	
   oral	
   hygiene	
  
measures	
  including	
  reducing	
  the	
  frequency	
  of	
  sugary	
  
foods	
  and	
  drinks,	
  and	
  regularly	
  visi5ng	
  the	
  den5st	
  as	
  
recommended.	
   Your	
   den5st	
   will	
   give	
   you	
   lots	
   of	
  
advice	
   and	
   support	
   with	
   caring	
   for	
   your	
   teeth	
   and	
  
gums.	
  We	
  also	
  have	
  a	
  dental	
  nurse	
  who	
  is	
  trained	
  to	
  
give	
   oral	
   hygiene	
   advice	
   and	
   apply	
   fluoride	
   varnish.	
  
Please	
  ask	
  recep5on	
  for	
  more	
  	
  details.	
  	
  

MISSED	
  APPOINTMENTS	
  	
  

Our	
  den5sts	
  have	
  very	
  full	
  appointment	
  diaries	
  so	
  if	
  
you	
  need	
  to	
  cancel	
  your	
  appointments	
  please	
  give	
  us	
  
as	
  much	
  no5ce	
  as	
  possible.	
  Appointments	
  cancelled	
  
with	
  less	
  than	
  24	
  hours	
  no5ce	
  are	
  customarily	
  
subjected	
  to	
  a	
  charge.	
  




P.R.JONES	
  and	
  Associates	
  Dental	
  Surgery	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Mannington,	
  Southgate,	
  Pontefract,	
  WF8	
  1QT	
  	
  
www.prjonesdental.com	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  	
  01977	
  702	
  051	
  
PAYING	
  FOR	
  YOUR	
  DENTAL	
  CARE	
  	
                                                                                                                                                                                                                                                                                                                                                     MEDICAL	
  HISTORY	
  FORMS	
  	
  

It	
   is	
   our	
   prac5ce	
   policy	
   to	
   give	
   pa5ents	
   full	
                                                                                                                                                                                                                                                                                                                   We	
   endeavour	
   to	
   do	
   all	
   we	
   can	
   to	
   look	
   a_er	
   your	
  
informa5on	
   about	
   the	
   cost	
   of	
   their	
   dental	
   care	
                                                                                                                                                                                                                                                                                                                      general	
  health.	
  In	
  order	
  to	
  help	
  us	
  to	
  treat	
  you	
  safely,	
  
before	
  any	
  treatment	
  is	
  undertaken.	
  You	
  may	
  pay	
                                                                                                                                                                                                                                                                                                                            you	
   will	
   be	
   asked	
   about	
   any	
   health	
   issues	
   and	
   about	
  
for	
  your	
  dental	
  care	
  by	
  cash,	
  cheque,	
  credit/debit	
                                                                                                                                                                                                                                                                                                                         any	
   medicines	
   being	
   taken.	
   All	
   informa5on	
   about	
   you	
  
card	
   or	
   bankers	
   order.	
   Our	
   pa5ents	
   may	
   also	
   join	
                                                                                                                                                                                                                                                                                                                will	
   be	
   kept	
   confiden5al.	
   We	
   screen	
   all	
   pa5ents	
   for	
  
Den	
   plan	
   which	
   is	
   a	
   private	
   dental	
   care	
   scheme.	
                                                                                                                                                                                                                                                                                                                 mouth	
   cancer	
   at	
   rou5ne	
   check-­‐ups	
   and	
   ask	
   pa5ents	
  
Please	
  ask	
  our	
  recep5onist	
  for	
  further	
  informa5on.	
  	
                                                                                                                                                                                                                                                                                                                        about	
   tobacco	
   and	
   alcohol	
   use	
   as	
   they	
   increase	
   your	
  
                                                                                                                                                                                                                                                                                                                                                                                                  risk	
  of	
  oral	
  cancer.	
  	
  
We	
   try	
   to	
   make	
   payments	
   as	
   straighcorward	
   as	
  
possible	
   for	
   our	
   pa5ents.	
   Our	
   normal	
   prac5ce	
                                                                                                                                                                                                                                                                                                                            CONTINUING	
  EDUCATION	
  AND	
  QUALITY	
  CONTROL	
  	
  
policy	
   is	
   that	
   pa5ents	
   are	
   asked	
   to	
   pay	
   all	
  
outstanding	
   costs	
   at	
   the	
   end	
   of	
   each	
   visit.	
   When	
                                                                                                                                                                                                                                                                                                                All	
   den5sts	
   and	
   nurses	
   in	
   the	
   prac5ce	
   take	
   part	
   in	
  
crowns	
  and	
  bridges	
  are	
  being	
  made	
  these	
  must	
  be	
                                                                                                                                                                                                                                                                                                                         Con5nuing	
   Professional	
   Development	
   (CPD).	
   We	
   aim	
  
paid	
   for	
   in	
   full	
   at	
   the	
   prepara5on	
   stage.	
   All	
                                                                                                                                                                                                                                                                                                                   to	
  keep	
  up	
  to	
  date	
  with	
  current	
  thinking	
  on	
  all	
  aspects	
  
dentures	
  must	
  be	
  paid	
  for	
  at	
  the	
  impression	
  /	
  bite	
                                                                                                                                                                                                                                                                                                                   of	
   general	
   den5stry,	
   including	
   a	
   system	
   of	
   on-­‐going	
  
stage.	
  	
                                                                                                                                                                                                                                                                                                                                                                                      internal	
  audits.	
  	
  

BDA	
  GOOD	
  PRACTICE	
  SCHEME	
  	
                                                                                                                                                                                                                                                                                                                                                           EMERGENCY	
  CARE	
  	
  

Our	
   prac5ce	
   is	
   a	
   member	
   of	
   the	
   Bri5sh	
   Dental	
                                                                                                                                                                                                                                                                                                                    Pa5ents	
   who	
   have	
   a	
   dental	
   emergency	
   outside	
  
Associa5on	
   (BDA)	
   Good	
   Prac5ce	
   Scheme.	
   This	
                                                                                                                                                                                                                                                                                                                                  opening	
   hours	
   should	
   telephone	
   01977	
   702051	
   and	
  
proves	
   that	
   our	
   prac5ce	
   is	
   commiAed	
   to	
   working	
                                                                                                                                                                                                                                                                                                                      follow	
   the	
   instruc5ons.	
   Out	
   of	
   hours	
   cover	
   for	
  
to	
   standards	
   set	
   by	
   our	
   professions	
   na5onal	
                                                                                                                                                                                                                                                                                                                             emergencies	
   and	
   traumas	
   has	
   now	
   become	
   the	
  
associa5on.	
   The	
   scheme	
   is	
   an	
   innova5on	
   devised	
                                                                                                                                                                                                                                                                                                                          responsibility	
  of	
  the	
  Primary	
  Care	
  Trust	
  (PCT)	
  and	
  you	
  
by	
   the	
   BDA	
   so	
   that	
   den5sts	
   can	
   ensure	
   that	
   they	
                                                                                                                                                                                                                                                                                                             will	
   be	
   given	
   this	
   number	
   when	
   you	
   telephone.	
   We	
  
are	
  providing	
  pa5ents	
  with	
  the	
  best	
  care	
  available	
                                                                                                                                                                                                                                                                                                                         also	
   offer	
   cover	
   that	
   runs	
   alongside	
   this	
   service.	
   The	
  
and	
   pa5ents	
   will	
   know	
   what	
   service	
   to	
   expect	
                                                                                                                                                                                                                                                                                                                        den5st	
   on	
   call	
   can	
   provide	
   telephone	
   advice	
   and	
  
from	
  their	
  den5st.	
  Please	
  ask	
  recep5on	
  for	
  	
                                                                                                                                                                                                                                                                                                                                treatment	
  will	
  be	
  offered	
  if	
  it	
  cannot	
  be	
  safely	
  delayed	
  
further	
  details.	
  	
                                                                                                                                                                                                                                                                                                                                                                         un5l	
   the	
   prac5ce	
   is	
   open	
   again.	
   Pa5ents	
   who	
   do	
   not	
  
                                                                                                                                                                                                                                                                                                                                                                                                  need	
  to	
  be	
  seen	
  as	
  an	
  emergency,	
  but	
  feel	
  that	
  they	
  do	
  
                                                                                                                                                                                                                                                                                                                                                                                                  need	
   to	
   see	
   a	
   den5st	
   quickly	
   because	
   of	
   dental	
   pain,	
  
                                                                                                                                                                                                                                                                                                                                                                                                  should	
   telephone	
   the	
   prac5ce	
   during	
   opening	
   hours	
  
                                                                                                                                                                                                                                                                                                                                                                                                  and	
   they	
   will	
   be	
   given	
   advice	
   and	
   an	
   appointment	
   at	
  
                                                                                                                                                                                                                                                                                                                                                                                                  the	
   earliest	
   possible	
   opportunity.	
   Please	
   note	
   that	
   if	
  
                                                                                                                                                                                                                                                                                                                                                                                                  you	
  call	
  out	
  one	
  of	
  our	
  den5sts,	
  there	
  will	
  be	
  a	
  callout-­‐
                                                                                                                                                                                                                                                                                                                                                                                                  fee	
  of	
  £100	
  .	
  	
  




P.R.JONES	
  and	
  Associates	
  Dental	
  Surgery	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Mannington,	
  Southgate,	
  Pontefract,	
  WF8	
  1QT	
  	
  
www.prjonesdental.com	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  	
  01977	
  702	
  051	
  
                 COMMUNICATION	
  	
                                                                                                                                                                                                                                                                                                                                                                                         COMPLAINTS	
  	
  

                 Good	
   communica5on	
   with	
   our	
   pa5ents	
   is	
   very	
                                                                                                                                                                                                                                                                                                                                        We	
  want	
  you	
  to	
  be	
  en5rely	
  sa5sfied	
  with	
  your	
  care	
  and	
  
                 important	
  to	
  us.	
  In	
  proposing	
  treatment	
  we	
  will	
  take	
                                                                                                                                                                                                                                                                                                                              treatment.	
  If	
  you	
  are	
  not	
  en5rely	
  sa5sfied	
  with	
  the	
  care	
  
                 account	
   of	
   your	
   own	
   wishes.	
   We	
   will	
   explain	
   op5ons,	
                                                                                                                                                                                                                                                                                                                       or	
   service	
   provided	
   at	
   the	
   prac5ce	
   please	
   talk	
   to	
   our	
  
                 where	
   appropriate,	
   and	
   costs,	
   so	
   that	
   you	
   can	
   make	
                                                                                                                                                                                                                                                                                                                        manager,	
  Mrs	
  E.A.	
  Jones,	
  who	
  will	
  deal	
  with	
  the	
  maAer	
  
                 an	
   informed	
   choice.	
   We	
   will	
   also	
   discuss	
   any	
   risks	
                                                                                                                                                                                                                                                                                                                        according	
   to	
   the	
   prac5ce	
   complaints	
   policy.	
   Our	
   prac5ce	
  
                 associated	
   with	
   the	
   proposed	
   treatment.	
   We	
   will	
                                                                                                                                                                                                                                                                                                                                   complaints	
   leaflet	
   gives	
   details	
   of	
   the	
   procedure	
   and	
   is	
  
                 always	
  explain	
  what	
  we	
  are	
  doing.	
  As	
  a	
  pa5ent	
  of	
  the	
                                                                                                                                                                                                                                                                                                                        available	
  from	
  recep5on.	
  	
  
                 prac5ce	
   you	
   will	
   receive	
   recalls	
   at	
   agreed	
   intervals.	
  
                 Please	
   assist	
   us	
   by	
   informing	
   us	
   of	
   any	
   changes	
   of	
  
                 name	
  and	
  address.	
  	
                                                                                                                                                                                                                                                                                                                                                                               RECOMMENDATIONS	
  	
  

                 CONFIDENTIALITY	
  	
                                                                                                                                                                                                                                                                                                                                                                                       If	
   you	
   are	
   pleased	
   with	
   the	
   care	
   and	
   treatment	
   you	
  
                                                                                                                                                                                                                                                                                                                                                                                                                             receive	
  from	
  our	
  prac5ce,	
  feel	
  free	
  to	
  recommend	
  us	
  to	
  
                 We	
   take	
   great	
   care	
   to	
   ensure	
   that	
   our	
   pa5ents	
                                                                                                                                                                                                                                                                                                                             others.	
  We	
  welcome	
  new	
  pa5ents.	
  
                 records	
  are	
  maintained	
  in	
  strict	
  confidence.	
  We	
  have	
  
                 Confiden5ality,	
   Data	
   Protec5on	
   and	
   Data	
   Security	
  
                 policies.	
  Should	
  you	
  require	
  any	
  further	
  informa5on,	
  
                 please	
  let	
  us	
  know.	
  	
  


                                                                                                                                                                                                                                                                                                                                                                                                                                                   Teeth	
  Whitening,	
  As	
  Seen	
  On	
  Extreme	
  Makeover!	
  	
  




                                                                                                                                                                                                                                                                                                                                                                                                                                                          Great smiles
                                                                                                                                                                                                                                                                                                                                                                                                                                                          all round…




P.R.JONES	
  and	
  Associates	
  Dental	
  Surgery	
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Mannington,	
  Southgate,	
  Pontefract,	
  WF8	
  1QT	
  	
  
www.prjonesdental.com	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Tel:	
  	
  01977	
  702	
  051	
  

				
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