Addendum to the Operation Manual by shuifanglj

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									                  TheRockefeller University
             INFORMATION TECHNOLOGY EDUCATION & TRAINING




                  Symantec AntiVirus Corporate Edition
                   10.0.2.2002 Patch Installation Guide
                                         for Windows XP and 2000




Help Desk: Welch Hall, Room 101, x8940                    Updated 6/2/2006
Symantec AntiVirus 10.0.2.2002 Patch Installation Guide                                                                                                 Windows XP/2000
                                                                  TABLE OF CONTENTS

      BEFORE YOU BEGIN                                                                                                                                                     3
      To find out what version of Windows Operating System you are running ............................................................3

      IMPORTANT..............................................................................................................................................................3


      VERIFYING VERSION OF SYMANTEC ANTIVIRUS INSTALLED                                                                                                                    4

      UPGRADING FROM SYMANTEC ANTIVIRUS 10.0.1.1000 TO 10.0.2.2000                                                                                                         4

      INSTALLING THE SYMANTEC ANTIVIRUS 10.0.2.2002 PATCH                                                                                                                  6




Help Desk: Welch Hall, Room 101, x8940                                                                                                                           page 2 of 7
                                                                                                                                                                Updated 6/2/2006
Symantec AntiVirus 10.0.2.2002 Patch Installation Guide                                 Windows XP/2000

Before You Begin
              You must first determine what version of the Microsoft Windows Operating System you are
              currently running to make sure that you can proceed with the upgrade.

       To find out what version of Windows Operating System
       you are running
                     Click Start | Run                                     Figure 1
                     Enter winver. (Figure 1)
                     Click OK.




                     The About Windows                                     Figure 2
                     screen will open and
                     display the version of
                     Windows OS you are
                     currently running. (Figure
                     2)




              You must be running Windows 2000 or Windows XP to install Symantec AntiVirus
              Corporate Edition (SAVC) 10.0.2.2000 and the 10.0.2.2002 patch (formerly, Norton
              AntiVirus).

       IMPORTANT
                     If you are running Symantec AntiVirus Corporate Edition 10.0.1.1000, you must first
                     install Symantec AntiVirus 10.0.2.2000 and then install the Symantec AntiVirus
                     Corporate Edition 10.0.2.2002 patch. To find out what version of SAVC you are
                     running see the very next session entitled Verifying Version of Symantec Antivirus
                     Installed.
                     Save all documents and quit all applications that you have open before installing SAVC
                     10.0.2.2000 and/or the Symantec AntiVirus Corporate Edition 10.0.2.2002 patch.
Help Desk: Welch Hall, Room 101, x8940                                                          page 3 of 7
                                                                                             Updated 6/2/2006
Symantec AntiVirus 10.0.2.2002 Patch Installation Guide                                     Windows XP/2000


Verifying Version of Symantec Antivirus Installed
             A free, site-licensed version of Symantec Norton Anti-Virus (SAVC) software for Mac and PC is
             available from the Information Technology Web site at
             http://it.rockefeller.edu/index.php?page=nav.

             If you access the campus network from home, you can download and install a copy of SAVC on
             your home computer. In order to download a copy from home, you must first connect via the
             university's VPN or dial-up service. This software will help protect your computer from infection
             by viruses and includes virus definition updates to keep your computer safe as new viruses
             become known.

             1.   To verify what revision of Symantec                            Figure 3
                  AntiVirus 10.0 you are running, you must
                  click Start | Programs | Symantec Client
                  Security | Symantec AntiVirus Client.

             2.   If under Program versions you see
                  Program 10.0.1.1000 proceed to
                  Upgrading from Symantec Antivirus
                  Corporate Edition 10.0.1.1000 to
                  10.0.2.2000 on Page 4.

             3.   If under Program versions you see
                  Program 10.0.2.2000 proceed to Section
                  Installing the Symantec Antivirus
                  Corporate Edition 10.0.2.2002 Patch. On
                  Page 6.



Upgrading from Symantec Antivirus 10.0.1.1000 to
10.0.2.2000
             1.   Go to the IT Web site                                         Figure 4
                  http://it.rockefeller.edu/index.php?page
                  =nav#download and click the Version 10
                  for Windows XP/2000 link to download
                  the Windows Installer. (Figure 4)




Help Desk: Welch Hall, Room 101, x8940                                                         page 4 of 7
                                                                                               Updated 6/2/2006
Symantec AntiVirus 10.0.2.2002 Patch Installation Guide                     Windows XP/2000

             2.   Double-click the downloaded                    Figure 5
                  SAVC_10_0_2.exe file to unpack it, and let
                  the Self-Extractor run. (Figure 5)




             3.   You may see a command prompt window            Figure 6
                  pop up. This is a normal part of the
                  installation process. The window will close
                  on its own shortly. (Figure 6)




             4.   Once the upgrade from Symantec                 Figure 7
                  Antivirus Corporate Edition 10.0.1.1000
                  to 10.0.2.2000 is complete you will see the
                  LiveUpdate window appear.

             5.   Before restarting your computer as
                  prompted, run LiveUpdate by clicking
                  Next in the LiveUpdate Window (Figure 7)




             6.   All available updates for Symantec             Figure 8
                  AntiVirus will be downloaded. (Figure 8)
                  Once LiveUpdate is complete, click Finish.
                  Your virus definition files will update. (If
                  LiveUpdate has failed, restart your
                  computer and run LiveUpdate manually by
                  double clicking the AntiVirus icon in the
                  system tray, the shield in the lower right-
                  hand corner of your screen    and then
                  clicking on LiveUpdate.)




Help Desk: Welch Hall, Room 101, x8940                                         page 5 of 7
                                                                               Updated 6/2/2006
Symantec AntiVirus 10.0.2.2002 Patch Installation Guide                  Windows XP/2000

             7.   When prompted, click Yes to restart        Figure 9
                  your Computer. (This process may take
                  a few minutes, please be patient.)
                  (Figure 9)




             8.   Now that your computer has restarted,
                  proceed to the section entitled
                  Installing the Symantec Antivirus
                  10.0.2.2002 Patch.



Installing the Symantec Antivirus 10.0.2.2002 Patch
             1.   If you access the campus network from      Figure 10
                  home, you can download and install
                  the SAVC patch on your home
                  computer. In order to download a copy
                  from home, you must first connect via
                  the university's VPN or dial-up service.

             2.   Go to the IT Web site
                  http://it.rockefeller.edu/index.php?p
                  age=nav#download and click the
                  Patch for Version 10.0.2000 for
                  Windows XP/2000 link to download
                  the Windows Installer. (Figure 10)

             3.   Double-click the downloaded                Figure 11
                  SACE_10_0_2_2000_Patch.exe
                  (Figure 11)




             4.   After you have clicked OK just let the     Figure 12
                  Self-Extractor run. (Figure 12)




Help Desk: Welch Hall, Room 101, x8940                                      page 6 of 7
                                                                            Updated 6/2/2006
Symantec AntiVirus 10.0.2.2002 Patch Installation Guide                                    Windows XP/2000

             5.   You may see a command prompt                                       Figure 13
                  window pop up. This is a normal part
                  of the installation process. The window
                  will close on its own shortly. (Figure
                  13)




             6.   When prompted, click Yes to restart                                Figure 14
                  your Computer. (This process may take
                  a few minutes, please be patient.)
                  (Figure 14)




             7.   Now that your computer has restarted                               Figure 15
                  confirm that the patch is installed by
                  clicking Start | Programs | Symantec
                  Client Security | Symantec AntiVirus
                  Client.

             8.   If under Program versions you see
                  Program 10.0.2.2002 you have
                  successfully installed the patch and are
                  finished. Note last four (4) digits
                  should be 2002 and not 2000. (Figure
                  15)


             If you have questions, or if you need assistance, contact the IT Help Desk at ext. 8940.




Help Desk: Welch Hall, Room 101, x8940                                                           page 7 of 7
                                                                                                 Updated 6/2/2006

								
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