DC-Fulfillment-Template by shuifanglj

VIEWS: 11 PAGES: 22

									Definition of Terminology to be used in placing orders:

1. Re-label/ Repurpose: This will mean that not only will the name of the server change but it could
include a change of function. It could affect the services needed for the server and the service number to
which charges would be applied. These orders require a discontinuing of existing services, removal of any
             a. Fulfillment form ‘TFAC-relabel, relocate, etc.’ filled in.
             b. List of services to be shutdown (Sys Admin, Backups, Storage, Database, etc.)
             c. List of new services needed for server (Sys Admin, Backups, Storage, Database, etc.)
             d. Support charges for the new name.
             e. Service number to charge if different from the ordering service number.

2. Relocate : This will mean that hardware will be moving from original location to a new location (new
rack, new building) and requires un-racking and re-racking. No change in existing services required. Order
             a. Fulfillment tab ‘TFAC re-label, relocate, etc.’ filled in.
             b. Fulfillment tab ‘TFAC-cabling’ to be filled in for new location

3. Retire/Decommission: This will mean that this server will be shutdown but will not go thru the disposal
process. Server will remain in rack and continue to be charged for rack units. This order must include:
             a. Fulfillment tab ‘TFAC re-label, relocate, etc.’ filled in
             b. Service number to be charged for rack units if different from the ordering service number.

4. Disposal: This will mean that the server/hardware will no longer be needed and will go thru the disposal
process. This order must include:
            a. Fulfillment tab ‘TFAC re-label, relocate, etc.’ filled in
            b. List of all services that will need to be terminated.
            * In addition to the order being placed, each fulfillment group involved in the support of the server needs to pe
                  i. Database – shutdown any database that may be on the server, stop database backups and clean up doc
                 ii. Unix or Windows Sys Admin – shutdown services, stop backups, wipe disks, green tag server(s)/hardwar
                   documentation.
netdb &clean up iii. Backups and/or storage – remove backup nodes, de-allocate storage, remove information from billing r
                    iv. TFAC – remove equipment from racks, back pull cables, fill in released port info on ff doc, update in
                    db , update Sunflower & dispose of equipment.
                 v. Networking/ Firewall – release assigned ports, clean up fw rules and update any related documentation

5. Managed: this will mean that the services involved in the order are managed by IT Services groups. Ex: System
Administation, Storage, Backups, Database Administration, Load Balancing, network switches, etc.

6. Non-Managed : This will mean that the services involved in the order are self managed by the requesting client. Be
aware that some clients not only manage their own servers but manage their own network switches as well.
 of the server needs to perform their own shutdown activities:
 ackups and clean up documentation
een tag server(s)/hardware, update
nformation from billing report and clean up documentation.
 info on ff doc, update inventory


ny related documentation.

roups. Ex: System
c.

 requesting client. Be
hes as well.
Basic instructions for placing a Data Center Order (does not include OrderIT portal procedure)

Step 1: Place your order for Data Center services thru the IT Services OrderIT portal at:
          https://orderit.stanford.edu

Step 2: Using the fulfillment template, fill in the information that is relevant to the type of
order you are placing.


    > There are 7 tabs of workgroup fulfillment forms. Chances are your order will only require 1 or 2. Most commonly used forms are the 'TFAC-relabel
    relocate' and the 'TFAC-cabling' tabs.

    > Providing as much information about your order requirements will help speed the fulfillment process along. Feel free to 'hide' any of the tabs you d
    need to use.


    > Go to the tab 'TFAC Instructions and sample' to see a sample and some step by step instructions on filling in the form.


Step 3: Save your completed file. If possible, it would be helpful if you saved the file with the Pinnacle Work Order number you get when you placed the o
but is not imperative.


Step 4: Email your fulfillment form to our Order Management staff at its-op-datactr@lists.stanford.edu

      Your fulfillment form will be reviewed for completeness. If all necessary information appears on the form, we will continue processing the order If
      will receive a call from one of our Capacity Mgmt reps ( Steve Loving or Meighan McWilliam) so we can complete the form.



      If at anytime during the processing of your order you would like status, feel free to send email to its-op-datactr@lists.stanford.edu. The email will b
      received by staff that process the Data Center orders and someone will respond back to you with a status.



      The fulfillment template can be download from the OrderIT portal at https://orderit.stanford.edu OR if you don't have access to that page, you can
      download it from the OrderIT Help page at http://www.stanford.edu/services/pinnaclehelp/orderit/
mmonly used forms are the 'TFAC-relabel,dispose,



. Feel free to 'hide' any of the tabs you do not



n the form.


er number you get when you placed the order




we will continue processing the order If not, you
mplete the form.



tactr@lists.stanford.edu. The email will be




u don't have access to that page, you can
INSTRUCTIONS FOR FILLING IN ' TFAC - Cabling' FORM (TFAC=Technical Facilities team)


Add additional comments that would be useful in the fulfillment of your order and can not be entered into the cells provided.
Select the type of action you are requesting from the drop down menu
Enter all the device names that apply. If this is a new device, include the requisition number.
Enter the devices serial number and/or Stanford asset tag #
Enter the facility name from drop down menu selection
Enter the device Mfg type/model from the drop down menu. If model not on list, manually enter the name
Enter the rack or floor location.
         ** If you don't have space allocated, fill in the 'space request' tab with your hardware information. Your info will be sent to our Capacity Mgmt staff. Your request will be reviewed
         and space assigned based upon the power requirements and network connections needed. Include the device type/model and general connectivity requirements in the email request.
         Requestor enters the type of console needed and the 'from' port information on the server.

Enter cabling requirements. 'FROM' is from the back of the device. 'TO' is where the device is to connect.

Consoles: If console cabling is needed:

         Requestor enters the type of console needed and the 'from' port information on the server.
         Capacity Management will determine and enter the nearest console location

         TFAC enters the console port assignment based on 'next available' port # and conveys that information back to the requestor
Firewalls/Networking connections: If network cabling and/or port assignment needed:

         Requestor enters the firewall zone/name and the 'FROM' slot information for the server
                     If a firewall zone has not yet been established, note that in the 'comments' box and a ticket will be sent to networking to work with you on establishing one.

         Capacity Management will determine and enter the nearest switch location and switch name .

         Networking team will enter the network switch port assignment in the 'TO' section (check to make sure the fw zone or vlan has been entered)
10. STORAGE: SAN or IP

         Requestor enters 'YES" if HBA card is needed in the server; If only cabling needed or only HBA needed, enter that information to the comments box

         Requestor will enter the 'FROM' slot/interface port number on the server
         Capacity Management will determine AND enter the nearest SAN switch or IP switch location and switch name.
         If the storage being used is IT Service's SAN or IP storage, the :                                                                                                                       1
                  > Capacity Management, working with TFAC, will enter the switch name

                  > Storage team will determine and enter the card type information (for often for SAN)
                                                                                                                                                                                                      1
        > The Storage team will assign and enter the port' # information and convey any IP storage port assignments to the networking team.
                                                                                                                                                          9
If the storage is client owned and client managed, the requestor should enter all this information.
     ( For client owned storage, TFAC can assign the 'next available' port # if specifically requested in the comments box and/or port assignment cell)
                                                              Primary Contact                      Secondary Contact
                                            Requestor Name
                                           Requestor Email
                                          Requestor Phone
                                        Work Order Number


                                         Additional information can sometimes be found by clicking on the titles.



Enter any additional comments about your request in the box below:




Anything with a '*' next to it is required for billing
          Action                        Server Name(s)              Serial # / Asset Tag # *                  Bldg Location(s)     Device
                                                                                                                                 Type/Model
Floor or Rack
  Location
                                                                                                                                                                                                              Facilities Installation Information
                                                                                                                                                                                                         68fc5c93-19a8-4d40-8dde-1c1607aff931.xls



                                                     Primary Contact                                          Secondary Contact
                                  Requestor Name
                                  Requestor Email
                                    Phone Number
                              Work Order Number

Anything with a '*' next to it is required for billing

Enter any additional comments about your request in the box below:




                                                                                                                                                                              Server to Console                                                                       Server to Network/FW                                                                            Server to SAN                                                                     Server to IP Storage
                                                                                                                                                                                                                                                                                                                                                     TFAC: Charge HBA installs and cabling to PSA0038

              Additional information can sometimes be found by clicking on the titles.
                                                                                                                                                                                                                                                           Use the next line down for multiple port assignments                                    Use the next line down for multiple port assignments                                   Use the next line down for multiple port assignments
                                                                                                                                                                                     FROM                            TO                                                          FROM                             TO                                                          FROM                           TO                                          FROM                          TO
             Action               Device Name(s) *       Serial # / Asset     PO Number       Bldg Location      Device      Floor AND Rack    BAUD rate for     Dominion,       Server SLOT/NIC   Nearest Console    Console Port        Connect to FOZ, FW Zone Name,    Server SLOT/NIC    Switch Rack          Port Assignment     HBA Installation? IF HBA card is SLOT/NIC            Switch Rack      Port                Quad Card          Server SLOT/NIC   Switch Rack       TFAC Port
   [ select from drop down                                   Tag # *        (if new server)                    Type/Model        Location     console redirect   Cyclades ,           Port#        Rack Location      assigment           BOZ, WOZ, GOZ, Vsys name or      Port#              Location             by Networking       [YES or NO]       needed, enter Port#                Location         Assignment          Installation? [YES Port#             location and Name assignment
            choices]                                                                                                                          (IF APPLICABLE)     Raritan?                                                                MMR?            NEW                                 Assignment                                                 card type                                                               or NO)
                                                                                                                                                                                                                                          Y/N


   select an action to be taken                                                                                                                                                                    Nearest Console    Port filled in by                                                       Nearest Switch       Switch name                          HBA card type     default will be   Nearest          Switch name                                              Nearest Switch          Switch name
                                                                                                                                                                                                   Switch rack        TFAC UNLESS                                                             rack location to     entered by Cap                       to be filled in   'hba port '       Switch rack      entered by Cap                                           rack location to be     entered by
                                                                                                                                                                                                   location to be     client assigns                                                          be filled in by      Mgmt / Port                          by Storage        unless other      location to be   Mgmt / Port                                              filled in by Capacity   Cap Mgmt /
                                                                                                                                                                                                   filled in by       their own                                                               Capacity Mgmt        assignment filled                    Team when         information is    filled in by     assignment                                               Mgmt                    Port
                                                                                                                                                                                                   Capacity Mgmt      console ports                                                                                in by networking                     needed            inserted here     Capacity         filled in Storage                                                                assignment
                                                                                                                                                                                                                                                                                                                   UNLESS client                                                            Mgmt             Team                                                                             filled in
                                                                                                                                                                                                                                                                                                                   manages their                                                                                                                                                              Storage Team
                                                                                                                                                                                                                                                                                                                   own switch ports




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             6/25/2011
                                                                   System Administrators Information



                                                Primary Contact                Secondary Contact
                           Requestor Name
                            Requestor Email
                           Requestor Phone
                         Work Order Number

Anything with a '*' next to it is required for billing
Server Name(s) *                                  Basic Platform          [              Server Type *   Applications to install
                                                  Windows, Linux, etc.]


       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name


                                                                                                                                   6/25/2011
                               System Administrators Information



      Name


Accounts Setup                                   (This section to be filled out by client)
User Account Names   sunetid               Type Account
 Login Name
 Login Name
 Login Name
 Login Name
 Login Name
 Login Name
 Login Name
 Login Name
 Login Name
 Login Name
 Login Name




                                                                                             6/25/2011
                                                                                                                                  High Performance Cluster Issues




                                                             Primary Contact                            Secondary Contact                          NOTE: ALL HPC INSTALLS AND REQUESTS
                                                                                                                                                   ARE PROJECTS AND REQUIRE
                                          Requestor Name
                                                                                                                                                   DEDICATED PM RESOURCES AND FULL
                                          Requestor Email
                                                                                                                                                   DESIGN REVIEWS>
                                         Requestor Phone
                                               Work Order

                                              PSA or PTA #

Anything with a '*' next to it is required for billing
             Host Name                      # of Head          # of Cluster       Operating System:            Storage      Any design requirment Machine Type         Total Footprint        Networking Requirements      Backup of Head    New or add to      How many users will
                                              Nodes               Nodes           Windows or Linux          (LCCS? Own?     for External Switches? (Blade vs Pizza)   (Total number of      (Server to Network, Server to      Node?      existing cluster? (If   there be on the
                                                                                 OR will it be shared         Internal?)                                                 rack units)      SAN, Server to IP Storage- Name                    existing cluster        system?
                                                                               between both OS types?                                                                                          size of Public (routable)                     please provide
                                                                                                                                                                                         addresses, private, and addresses                    cluster name)
                                                                                                                                                                                           for chasis - assume shadow for
                                                                                                                                                                                                          all)
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name




                                                                                                                                                                                                                                                                6/25/2011
High Performance Cluster Issues




                                  6/25/2011
                       High Performance Cluster Issues




What are the console
 requirements for
   your cluster?




                                                         6/25/2011
High Performance Cluster Issues




                                  6/25/2011
                                                                                                                                         Storage Administrator Information




                                                        Primary Contact                        Secondary Contact
                                     Requestor Name
                                      Requestor Email
                                     Requestor Phone
                                          Work Order

Anything with a '*' next to it is required for billing
STORAGE Name *                         Is this shared  Indicate if storage is to be added or       Storage Type/Tier *     Storage Amount (GB) * SAN         Number of LUNS             LUN Size (gb)                      LUN ID            application/service   contact email     Pinnacle
(Name on invoice)                      STORAGE Y/N? removed *                                                             available in 40GB increments,                                                                                             name                              Service
                                                                                                                         NAS available in 8GB increments                                                                                                                             Number
                                                                                                                                                                                                                                                                                   [PSAxxxx or
                                                                                                                                                                                                                                                                                    CORExxxx]

                                                                                                                                                           To be filled in by   To be filled in by Storage team To be filled in by Storage
       Name                                                                                                                                                Storage team                                         team
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name
       Name




                                                                                                                                                                                                                                                                                                 6/25/2011
                                           TSM Backup Information



                  Primary Contact               Secondary Contact
Requestor Name
Requestor Email
Requestor Phone
 Service Number


                                    Node Name         TSM Server Name            TSM Server TCP Port          Server Domain
                                                       [ i.e. barsprod5]                 #

                                                                               To be filled in by      To be filled in by Backup
         Name                                   To be filled in by Backup Team Backup Team             Team
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name
         Name




                                                                                                                                   6/25/2011
                                         TSM Backup Information




   Backup Profile        contact email   operating system [Windows,   application/service name     Pinnale Service
[ enter version if not                          Linux, Solaris]                                  Number [ PSAxxx or
    default of 7]                                                                                     CORExxx]




                                                                                                                      6/25/2011
                                                 Load Balancer Requirements



                                                                 Primary Contact              Secondary Contact
                                              Requestor Name
                                               Requestor Email
                                              Requestor Phone
                                            Work Order Number


                                                                    Additional information can be found by clicking on the cells.


Anything with a '*' next to it is required for billing

Virtual Server Name Type   Name                                  IP Address                   Advertised Ports
                  DNS Name




Redirection Services -       Name                                IP Address                   Advertised Ports
                   DNS Name
                    VIP Name




       Load Balanced Servers Host Name                           Hosting IP address           Hosting port(s)
                Server Name
                Server Name
                Server Name
                Server Name
                Server Name




                                                                                                                                6/25/2011
                                                Load Balancer Requirements




the cells.




             Ports - SSL? Y or N
             NA




             Redirection Target




             Relative capacity        Persistance
                                   LB Method




                                                                             6/25/2011

								
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