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									Vuesion SE Customer Presentation




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Agenda



                                      Overview of Vuesion SE
                                      Feature Review
                                      Packaging Details
                                      Administration and General
                                       Features
                                      Benefits Summary




Page 2   October 2006 – Vuesion SE                   Siemens Communications
What is Vuesion SE?



   Developed by a Siemens Business
    Partner – BBX Technologies located
    in Richardson, Texas
   Server-based voice processing & CTI
                                                        SIEMENS
    application that has been integrated
    with the Siemens HiPath 3000 Real-
    Time IP platform
   Designed to address requirements for
    the small-to-medium Enterprise
   Siemens offering will include the
    Voice Mail with Auto Attendant,
    Integrated Messaging, and fax store
    and forward, PC based attendant
    Super Console, PC based Super user
    and Call Reports



Page 3                      October 2006 – Vuesion SE       Siemens Communications
Siemens Unified Messaging and Voice Messaging
Solutions


                                                        Small Enterprise                        HiPath Xpressions
HiPath Xpressions V4.0       Small-to-Large                                                         Compact
                             Enterprise                  •   Voice Mail, fax, Auto Attendant
                                                         •   8 & 24 ports, 500 boxes
                  • Voice Mail, Auto Attendant,          •   100 hours storage
                    fax, Unified Messaging/Text to       •   Hardware in HiPath 3000
                    Speech, Networking                   •   Small system price leader
                  • Unified messaging
                  • Extensive expansion
                  • Speech recognition
                  • Multi-vendor PBX integration
                                            Small-to-Medium
                                              Enterprise
                                    •   Voice Mail, Auto Attendant, Record
                                    •   4 - 32 port, 3000 hours storage
                                    •   Entry and Advance Packages
                                    •   Tree-based TUI structure
                                    •   Integrated Messaging & fax options



                                                 Vuesion SE – BBX
                                                  Partner Offering


 Page 4                          October 2006 – Vuesion SE                                     Siemens Communications
Vuesion SE vs. HiPath Xpressions V4.0
Key Decision Factors

         Vuesion SE                                                 HiPath Xpressions
Price Sensitive,                                                       Desires seamless
                                          Buying Profile
unconcerned about                                                      growth and upgrade
interoperability                                                       path

Voice, e-mail, fax                  Messaging Capabilities             Voice, e-mail, fax and Text-
                                                                       to-Speech


English and Spanish                                                    Requires Many
                                           Languages
Satisfactory                                                           Languages


Speech isn’t required,                Speech Requirements              Speech Recognition
initially or in future

Scalability up to 32                                                   Scalability up to 240
                                     Growth Considerations             ports, multi-site, multi-
ports, multi-site, single
vendor                                                                 vendor

 Exchange and Domino                                                   Exchange, Domino,
 (IMAP4 or POP3)                E-mail Integration / Architecture      GroupWise, Eudora




               Vuesion SE only works with the Siemens HiPath 3000 platform.

Page 5                         October 2006 – Vuesion SE                Siemens Communications
Vuesion SE
Solution Overview

                           Voice Mail / Auto Attendant
                                                      Flexible user features
                                                      Remote access
                                                      Mobility
                                                      Flexible schedules
              CTI
                                                                                Integrated Messaging

                                                                                   Voice messages
                                                                                    and fax
                                                                                    documents in one
                                                                                    E-mail inbox
                                                                                   Multiple standard
          PC attendant                                                             and protocols
           Console                                                                  supported
          PC Super user
          Call Reports/
           Accounting          Fax
                                                       Inbound DID
                                                        for personal
                                                        fax documents
                                                       Inbound Group
                                                        fax


Page 6                        October 2006 – Vuesion SE                         Siemens Communications
Vuesion SE
Packaging

              Entry Package                                             Advanced Package
For Small Enterprises                                      For Small-to-Medium Enterprises
 4-ports, expands to 8-ports (initially an 8-port card)    4-ports, expands to 32-ports (initially a 16-port card)
 100 Mailboxes, 50 hours of storage, 100 Auto              2,000 Mailboxes, 3,000 hours of storage,
  Attendants                                                 1,000 Auto Attendants
 Internal Modem for remote service included                Requires external Modem with PC Anywhere
                                                             license required for remote service
Options:
                                                           Options:
    • Expansion by 2-port increments
                                                                  • Expansion by 2-port increments
    • Feature Upgrade Option
                                                                  • Integrated Messaging – up to 200 users
         • Adds Record/Listen/Pickup, to 200
           mailboxes and 300 hours of storage                     • fax Inbound/Outbound – 4-port or 8-port
    • Upgrade to Advanced Package                                 • Vuesion Super Console / Super User
    • Vuesion Super Console / Super User                          • Vuesion Reports/Accounting
    • Vuesion Reports/Accounting

              Turnkey Solution Provided by Supplier (PC, voice boards & software)
                                  Administration via GUI Client Included
                  Seamless Feature Upgrades – Additions Downloaded Remotely

Page 7                                October 2006 – Vuesion SE                          Siemens Communications
Vuesion SE Connectivity
To HiPath 3000 Platform V4.0 -V6.0


                  HiPath
                  3300/3350
                                                  Vuesion SE Entry


                  HiPath
                  3500/3550
                                                    Vuesion SE
                                                     Advanced


                  HiPath
                  3700/3800


Page 8                October 2006 – Vuesion SE      Siemens Communications
Vuesion SE
Feature Details




                                               From PC           From Phone




                                              Dialup Laptop      Follow-Me Rules




Page 9            October 2006 – Vuesion SE                   Siemens Communications
Vuesion SE
Standard Voice Mail Features


 Phone auto login plus play new, saved, recorded, & deleted messages
 Last 20 deleted messages saved for retrieval
 Forward/Send to a mailbox, multiple mailboxes, or distribution lists (D-
  list up to 100 Public/Private)
 Auto Forward to another mailbox with copy or move option
 Option to be included or not in the company directory
 Record name & change password
 Multiple languages available (English or Spanish)




Page 10                 October 2006 – Vuesion SE          Siemens Communications
Vuesion SE
Standard Voice Mail Features (Cont’d)


 Remotely change forwarding settings and numbers
  Follow - Me number (up to 3 destinations)
 Scheduled notification by date and time

 Remotely change message notification numbers and parameters
 Message notification by pager, E-mail or mobile phone
 Notify on Urgent messages only
 Secure/Unsecured notification support
 Receive caller number as part of voice mail for easy return call




Page 11                 October 2006 – Vuesion SE          Siemens Communications
Vuesion SE
Standard Voice Mail Features (Cont’d)


 Messages may be marked “Normal”, “Urgent”, or “Private” before
  delivery
 Callers are greeted by the user’s default, “out of the office” or busy
  greeting depending on phone state
 Opt-out of user’s greeting to an Operator or any other destination
  (station, group, mailbox or one of the preprogrammed forwarding
  numbers)
 Trusted numbers: Auto mailbox login on preconfigured ANI
 Voice prompts to set user’s extended states (on the road, on vacation,
  out to lunch, ..) with return date/time. Integrated with Vuesion Super
  Console/Super User.



Page 12                  October 2006 – Vuesion SE           Siemens Communications
Vuesion SE
Standard Voice Mail Features (Cont’d)

                                                               Voice-mail
 Permitted by Class of Service                              Rec/Lis/Pick

  Allows users to record a live conversation by
   pressing a button on their digital or IP set
 Performs three (3) functions based on the active      Voice-mail
  state of the phone -- Record, Listen and Pickup     Rec/Lis/Pick


 Recorded messages are stored in the user’s
  voice mail box or directed to their e-mail inbox.
 Users can listen to a party leaving a voice mail
                                                                            Voice-mail
  message and choose to let caller continue or to
  pickup the call

                                                                      Rec/Lis/Pick




Page 13                  October 2006 – Vuesion SE       Siemens Communications
Voice Mail Mailbox Administration

Mailbox ID:
 Shows the mailbox ID, also the
  extension
 Easy of installation with “copy”
  template
Password:
 Mailbox 4 digit password, required to
  access the mailbox
Greeting Recorded:
 Indication of whether or not the
  mailbox user has recorded a greeting
Name Recorded:
 Indication of whether or not the
  mailbox user has recorded a name
Include in Directory:
 Includes or excludes this mailbox from
  being announced during directory



Page 14                              October 2006 – Vuesion SE   Siemens Communications
         Tree Telephony User Interface (TUI) Structure
          Play
    1     New           0    Message Info (Date/Time/ANI)
          Messages      1    Replay Message
                        2    Save and Play Next Message               Forwarding to another Mailbox           #         Dial by name             #         Enter name
          Play          3    Delete Message                       *    To dial by name                        1   By last name                       Enter the first 3 letters of
    2     Saved                                                                                                                                      the selected name. Confirm
                        4    Save Message As New                       Enter destination mailbox              2   By first name
          Messages                                                     number
                                                                                                                                                     the name entered.
                        5    Forward To Another Mailbox                                                       3                                  3

          Play          6    Call back Sender
    3     Recorded      7    Reply to Sender
          Messages                                                                                                                               Forward Message Options
                                During Message Playback
                                                                                                                                                 1     Send the message
          Play          7    Rewind 5 Seconds                                                                                                    2     Add another mailbox
    4     Deleted                                                                     Reply to Sender
                             Pause / Play (10 sec. timeout)                                                                                      3 3Append at the beginning
                        8
          Messages                                                                                                                               4 Append at the end
                        9    Fast Forward 5 Seconds
                                                                            • leave message in sender’s                                          #     Exit without sending
                                                                            mailbox



                                Forward fax Document
                                                                                 Forwarding Number

        Forward fax *   1 Send fax document                             • Enter destination fax number
7
        Documents       2 Move to next fax document                        #     To finish dialing
                         1



                                                                                Send a Message to a Mailbox         #        Dial by name              # Send Message Options
                                     Send Message
                        • Record the message to send                       • Enter destination mailbox
                                                                                                                    1    By last name                  1   Send the message
                                                                       *       To dial by name                      2    By first name
                        1                                                                                                                              2   Add another mailbox
9       Send a                 Rerecord
                                                                                                                    3                                  3   Exit without sending
        Message         21     Listen to recorded message
                                                                                                                    4                                  4
                        3      Accept




         Page 15                                       October 2006 – Vuesion SE                                                         Siemens Communications
 Auto Attendant Features


 Auto Attendant is Tenant-based
     Entry – 100 Attendants
     Advanced – 1,000 Attendants
 Allows separate directories, routing
  boxes, and schedules
 Dynamically prompts callers to dial by
  first name, last name, or directory

 fax detection with auto routing to a fax machine
 Allows schedules by day, night, weekend, and holidays
 Routing based on ANI and DNIS
 Question & Answer box with interview/survey capabilities



 Page 16                   October 2006 – Vuesion SE         Siemens Communications
Vuesion SE Advanced
Integrated Messaging Option




Page 17              October 2006 – Vuesion SE   Siemens Communications
Integrated Messaging Features


 Voice mail, e-mail, and fax documents in delivered to one
  universal location
 Messages are clearly identified and managed by simple mouse
  clicks
 Standard formats (.WAV and .TIF) give user complete control
  over message delivery, distribution, storage and management
 Single and dual message store offers flexibility and is
  configurable on a per mailbox basis
     Dual Store: Message synchronization with IMAP4
     Single Store: with POP3
 Integration with Microsoft® Exchange (revision 5.5 and
  above), Lotus® Notes and IMAP4 e-mail servers
 Operates with most popular e-mail clients (MS Outlook®,
  Lotus® Notes)


Page 18                    October 2006 – Vuesion SE            Siemens Communications
Vuesion SE Advanced
Optional Fax Features


 Inbound DID private fax numbers
 Inbound fax to user’s e-mail inbox
 Inbound fax to groups or departments
  via e-mail distribution lists
 Forward fax documents to remote fax
  machine
 Outbound fax from all popular
  Windows® programs (i.e. MS Word,
  Excel …)
 Allows customized fax cover page




Page 19                 October 2006 – Vuesion SE   Siemens Communications
Vuesion SE
Productivity Enhancement & CTI




                                                 Vuesion® SE PC Super Console

                                                 Vuesion® SE Call Reports and
                                                 Accounting




Page 20              October 2006 – Vuesion SE                Siemens Communications
CTI
Vuesion PC Attendant Super Console Screen

                      Vuesion® Super Console: Intuitive and productivity enhancing

    1
  Menu bar



    2
 Icon status & presence
 management
                                                          6
    3
 call control
 function keys
                                                                                      7
    4
  View selection


                                 5

Page 21                       October 2006 – Vuesion SE             Siemens Communications
CTI
Vuesion PC Attendant Super Console Extended State


                 Presence management and collaboration




Page 22              October 2006 – Vuesion SE      Siemens Communications
CTI
Vuesion PC Attendant Super Console Emergency Notification


                                    Security




Page 23              October 2006 – Vuesion SE       Siemens Communications
Summary
CTI: Vuesion PC Attendant Super Console


 Super Console users         Up to 200 simultaneous logons


 Number of views             12 for Super Console – 3 for Super User


 Icons displayed             2,000+ for Super Console – 25 for Super Users


 Call History                800 outbound / Inbound with missed call indication


 PC OS Supported             Microsoft Windows 2000, XP, or Thin Clients


 Phones supported            TDM, IP, or soft client with USB headset



Page 24                October 2006 – Vuesion SE              Siemens Communications
 CTI
 Vuesion Call Reports

                                                 Station Detail & summary
1. Export to            Device
                                                 Trunk detail & summary
   HTML, Excel,         reports
                                                 Charts & graphs
   Word, .pdf,
   other standard                                    Outbound numbers dialed
   desktop formats      Number                       ANI inbound numbers
                        dialed reports               Area code & states inbound/outbound
2. Specific search                                   Account codes / Billing codes
   (numbers                                      Account Codes (Detail, Summary, Charts)
   dialed,              Tenant, All              All Calls/(Detail, Summary, Charts, Costing)
   extension, …)        Calls reports            Tenant (department reports with costing

3.   Print to any
     printer on the     Voice mail               Auto attendant selections
     LAN/WAN            reports                  Mailbox messages with ANI


4. Accessible via
   Vuesion PC
   attendant Super
   Console

 Page 25                  October 2006 – Vuesion SE                         Siemens Communications
CTI: Vuesion Call Reports
Screen Examples


          1


                                                2




                           3




Page 26             October 2006 – Vuesion SE       Siemens Communications
Vuesion SE
Vertical Market Applications



                                                   •Real Estate

                                                   •Healthcare

                                                   •Transportation/Logistics

                                                   Others




Page 27                October 2006 – Vuesion SE                 Siemens Communications
Vertical Markets
Real Estate


 Agents In/Out & extended states Indication on the Vuesion Super
  Console screen
 One click transfer to agents with or without a phone in the office
 Follow-me anywhere for agents on the move
 Agents remotely configure their forwarding options
 Integrated messaging with fax delivery to agents’ PC desktop or e-
  mail inbox
 Multi-tenant support with tenant billing




Page 28                  October 2006 – Vuesion SE          Siemens Communications
Vertical Markets
Real Estate – Tenant Billing




Page 29                October 2006 – Vuesion SE   Siemens Communications
Vertical Markets
Education


 Phone status indication for all teachers and
  Administration staff on the Vuesion Super
  Console
 Scheduled teacher’s voice mail during class
  hours or ring their telephone off class hours
 Emergency number notification to Vuesion Super
  Console users when dialed from any phone on
  campus
 Remotely re-record main greeting in case of
  inclement weather or other non-standard events
 Notify parents of class events via distribution lists



Page 30                  October 2006 – Vuesion SE        Siemens Communications
 BBX
 Vuesion SE Market Success

Introduced in 1999
    7 years of customer implementations
 Number of systems shipped to date
    Approximately 1000+
 Select customers using Vuesion with
  Siemens HiPath 3000 platforms




 Page 31               October 2006 – Vuesion SE   Siemens Communications
Benefits Summary


 Improves Enterprise Communications with flexible Voice Mail & CTI
  features
 Improves Corporate image relayed to your clients
 Reduces costs and expenses based on reduced staff requirements
  and improvements in inefficient business practices
 Enables Mobile Workforce – increasing their productivity with
  Integrated Messaging
 Productivity enhancing CTI and collaboration with point-and click PC
  based console and user
 Management reports to increase customer satisfaction and efficiency
 Allows Enterprises to maximize revenue potential of every contact


Page 32                 October 2006 – Vuesion SE         Siemens Communications

								
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