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GMAM Jan 2009

VIEWS: 14 PAGES: 18

  • pg 1
									  General
Membership
 Assembly

JANUARY 2009
                 Tonight’s Agenda
Opening & Updates of BPA/P
       Mr. Oscar R. Sañez, President and CEO
       The Business Processing Association of the Philippines (BPA/P)

Presentation I - “Operational Efficiencies in the midst of the Global
Economic Slowdown”
Chay Mondejar-Saputil, Windows Client Product Manager, Microsoft Philippines

Presentation II - “Learning Session – Moving Up in a Downturn”
James M. Lafferty, President, P&G Phils., VP New Business Development
Hans Sicat, President and CEO, LegisPro
Sponsored by John Clements Consultants

Quality Council Presentation

Induction of New Members

Cocktails and Networking
Tonight’s Sponsor
BPA/P UPDATES

 • New BPAP Board planning meetings

 • eServices Conference

 • Training Scholarships

 • Organization updates
EXTERNAL AFFAIRS – GOVERNMENT UPDATES

  • DATA PRIVACY BILL – Revised draft submitted by Cong Liwaya Chato TWG
  meeting on Feb 18; Consultative Forum with key stakeholders Feb 20 at CICT

  • DICT BILL – Revised draft in both Houses

  • OMNIBUS LABOR CODE AMENDMENT – Ongoing

  • Fiscal Incentives Rationalization – House Committee aligned on a version which
  we support

  • Work Hours Flex time and Holiday Economics Issue – Currently being worked
  with Sec Marianito Roque of DOLE
PLANNED MARKETING MISSIONS - 2009

      DATE OF EVENT          EVENT                       VENUE


  1. February 11-12         NASSCOM                      Mumbai                Trade Conference

  2. March 3-8                CEBIT                Hannova, Germany            Trade Conference

  3. March              Investment Mission          Qatar, UAE, India          Investment Mission

                        Investment Mission              Australia              Investment Mission
  4. April
  5. May                                             Washington DC             Trade Conference
                      Gartner O/S Conference
                                                New York, Texas, Chicago,
  6. May                Investment Mission                                     Investment Mission
                                                        Toronto
                        Investment Mission              Singapore              Investment Mission
  7. August
                        World BPO Forum                 New York               Trade Conference
  8. October
                        Investment Mission     New York, California, Florida   Investment Mission
  9. October
                           NOA Summit                    London                Trade Conference
  10. November
                        Investment Mission               London                Investment Mission
  11. November
ONLINE ADVERTISERS WILL BE BPAP’S FEATURED SUCCESS STORIES!


   • Maximum of five
     advertisers on the page
     header.
   • Only one advertiser per
     category per month.
   • Sponsored search
     campaign (with Yahoo,
     Google) to ensure higher
     traffic
   • Content material to be
     developed by advertiser
     and loaded on the BPAP
     website
WELCOME BPA/P’S NEW EXTERNAL RELATIONS DIRECTOR
MARTIN CRISOSTOMO
 The marketing service line is in charge of all of the external
 communications of the industry, including road shows, all media campaigns, managing
 messages coming from BPAP, as well as the upkeep and maintenance of BPAP
 Portal.
 The government liaison service line manages interactions with all government entities
 including articulating key policy positions for the sector, drawing input from others in
 BPAP, presenting the industry’s concerns to national government policy-making
 bodies.

Over 12 years experience in media, PR and government
affairs
• Press Undersecretary (until Dec 08), one of the
youngest ever in this role
• Over 5 years of experience in govt service under the
Office of the Press Secretary
• Extensive experience in media having spent 7 years as
reporter, writer, newscaster and producer for RPN9 and
ABS-CBN
• MBA - Murdoch University, Perth, Australia; AB Social
Science and Communication Arts - Ateneo

                                                                                       7
INDUSTRY AFFAIRS           (JONATHAN DE LUZURIAGA)

• QUALITY ASSURANCE COUNCIL
    • Meetings on-going
    • Research and Benchmarking
    • Information and Resource Sharing
    • Training, Certification and Recognition
    • Members are invited to send representatives
    • Next Meeting – March 2 – BPAP Office
INDUSTRY AFFAIRS   (JONATHAN DE LUZURIAGA)
INDUSTRY AFFAIRS   (JONATHAN DE LUZURIAGA)
INDUSTRY AFFAIRS - EVENTS            (JONATHAN DE LUZURIAGA)


                                                      February 9-10
                                                      SMX Convention Center




                                                       March 26
                                                       Inter-Continental Hotel




                                                       February 10-14
          NASSCOM LEADERSHIP FORUM                     India
INFORMATION & RESEARCH (GIGI VIRATA)                    2008: Selected Events
INDUSTRY PERFORMANCE in 2007: EMPLOYMENT AND REVENUES
Feb    Industry performance report (with ACPI, CCAP, MTIAPI, and PSIA)
       Scorecard report for 18 NWCs (with CICT and DTI)

PUBLICATIONS
Jul     O&O Directory Philippines 2008 launch (with Asiatype)
Sept    Info-Tech report on Philippine contact center offshoring
Nov     Scorecard update and top-ten NWCs for 2008 report (w/ NWCWG)
        JLLL report on competitiveness of the Philippine O&O industry

FORUMS, WORKSHOPS, and SURVEYS (with sponsors)
Apr    BPAP-O2P-TeamAsia survey and CEO forum on effect of peso appreciation
May    BPAP-Anantara workshop on operational excellence (certification)
Sept   BPAP-O2P-TeamAsia survey and CEO forum on going public
Oct    BPAP-O2P-TeamAsia survey and CEO forum on the financial crisis
       NCC LGU Summit (with PeopleSparx and JLLL, Teletech, and Sitel)
       Attrition survey participation closure (with DBM and HRCC)
Dec    BPO Summit panel and awards on Next Wave Cities (w/BOI, CICT, JLLL, & JCI)
       BPAP-O2P-TeamAsia survey and CEO forum on non-voice services
       Everest Research Institute report on RP non-voice capabilities
                                                                    12
                                                    2009: Selected Projects
INFORMATION & RESEARCH
INDUSTRY PERFORMANCE in 2008: EMPLOYMENT AND REVENUES
Feb    Announce industry performance compiled from ACPI, BPAP, CCAP,
               GDAP, MTIAPI, and PSIA statistics; and industry attrition rate
2009   Work with associations and government agencies to improve data

PUBLICATIONS
Apr     Launch publication on top-ten NWCs (with Asiatype, CICT, JLLL) (w/ ads)
~Jul    Launch O&O Directory Philippines 2009 with ATI (with features and ads)
Nov     Announce top-ten NWCs for 2009

CEO FORUMS and BPAP-O2P-TEAMASIA SURVEYS (with sponsors)
Mar     Talent demand and supply for non-voice services
Jul     Industry status and outlook
Oct     TBD – A pressing issue at this time, suggestions welcome

Additional periodic surveys:
Repeat questions from previous surveys on attrition and hiring rates (2005), constraints to
growth (2006), and the business environment (2007) to establish trends


                                                                         13
                                                  2009: Selected Plans
INFORMATION & RESEARCH
SURVEYS AND STUDIES
Data for operational excellence program
Socioeconomic effects of the industry on the country
Perception of the Philippines in major markets
Industry profile
Industry history
Road map 2012

RESEARCH SERVICES
Publish and post free reports
         Top-line industry results
         Top-ten NWCs
         BPAP and partner presentations
Produce premium or customized reports at tiered discounts (free to survey respondents)
         Periodic surveys
         Customized reports from BPAP inventory and scorecard
         Attrition survey



                                                                      14
TALENT DEVELOPMENT (JAMEA GARCIA)
• BPAP participation in Government and Private Sector Initiatives
      NCC ,   COMSTE, PTFE

• Middle Management Program for the BPO
      The BPAP-Ateneo     Diploma in Business Process Outsourcing has been conferred to the 1 st
       batch of graduates from Maersk last January 21, 2009
      Enrollment now on-going for the BPAP-Ateneo Diploma in Business Process Outsourcing
      Part I : The Basic Supervisory Program is scheduled for February 23, 24 and March 2-3, 2009
      Part II: Leadership and Management Development Program is scheduled for March 23 to
       May 19, 2009

• ADEPT/ELITES
      Currently being implemented by the     partner schools

• PGMA-TWSP
      BPAP has   distributed over 44,000 certificates worth Php 260 million nationwide as of Dec 31,
       2008
      As of Jan. 23, 2009, employment yield rates for the BPO sectors are as follows:
     – 65% for Contact Centers
     – 86% for Medical Transcription
     – 100% for Software
     – 100% Animation


• BPAP Career Caravan
    Will be travelling to our first city on February 2009 (Please refer to next slide)
                                  OBJECTIVES:

                                  •Provide   strategic support for the
                                  growth of BPO-IT in the Next Wave
                                  Cities in partnership with CICT and
                                  COCOPEA

                                  •Promote  and create awareness for
                                  BPO-IT career s




                                  ACTIVITIES:

                                  •Learning sessions conducted by BPO-IT key players

                                  •Testimonials from BPO-IT employees
Coordinating Council of Private
  Educational Associations
         (COCOPEA)                •Simulation showcase of actual BPO-IT operations.

                                  •Kapihan sa BPO-IT (focus group discussion)

                                  •JOB Fair
For Induction

 • Alphaland

 • IBM Business Solutions

 • Sencor

 • Infinit Outsourcing

 • Interactive Technology Solutions Inc. (iTech)

								
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