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Making Knowledge Visible

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					          Carnegie Mellon Community
Technology Consulting in the University




    Making Knowledge Visible
        Waters of Ayole
How would each have worked:
•  Black Box Expert Model
   consultant?
•  Glass Box Expert Model
   consultant?
•  Cognitive Problem-Solving Model
   consultant?
       Making Knowledge Visible
  You really can’t teach anyone anything, you can only help create the
                       conditions for them to learn



E.g.: Publishing to a web site your CP’s
  monthly newsletter as a .pdf.

Notice that the task is publish the
 newsletter, not to create it.

How would each work:
  –  Black Box Expert Model consultant?

  –  Glass Box Expert Model consultant?

  –  Cognitive Problem-Solving Model consultant?
      Making Knowledge Visible

How would each work:
  –  Black Box Expert Model consultant?
      •  Create a macro or application to publish the web site
  –  Glass Box Expert Model consultant?
      •  Write a set of instructions to publish the web site
  –  Cognitive Problem-Solving Model consultant?
      •  make your thinking visible while publishing the web
         site
      •  invite the community partner to do the parts he/she
         knows
      •  suggest the community partner take notes
      •  demonstrate writing script/macro to automate
         publishing the web site
  Talking so that others can learn from you

1. Add structure to what you are doing - look for
   relationships within the experience in order to form
   categories, hierarchies, common stories, or any
   other framework that adds structure to the
   experience.

2. Put in context with what is known - look for
   relationships between the experience and what has
   already been experienced and learned.

3. Make inferences explicit - look for ramifications
   beyond the current experience, such as positing
   generalizations or describing implications.

4.  Give lots of examples
Talking so that others can learn from you

5. Monitor what is known and what is not - take
   stock of what is currently known and what is
   unknown about the current situation.

6. Use multiple representations - generate other
   ways of expressing the same ideas, such as in
   pictures, analogies, metaphors, or summaries.

7. Manage attention - deliberately decide what
   details to focus on and what not to. What are likely
   to be the promising paths to investigate and what
   are the unlikely ones. Why?
                       Can I really do this?
1. Add structure	


2 .Put in context with what is known 	


3. Make inferences explicit	


4. Give lots of examples 	


5. Monitor what is known and what is not 	


6. Use multiple representations 	


7. Manage attention	




     •  How could this apply when working on
        configuring a CMS?


     •  How could you remember all 7
        articulation strategies?

				
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