Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out

Ipsos_Mori

VIEWS: 1 PAGES: 16

									Ipsos Mori                NHS

  The GP Patient Survey
                                                Southwood Surgery



The Department of health is running the GP patient survey again this year
to assess patients’ experiences of their local NHS services. Around 5.7
million patients in England are invited to give their views each year.

The GP patient survey is part of the Government commitment to make the
NHS more responsive to patients’ needs.
                                                                 Southwood Surgery
Below is an example of some of the questions within the
questionnaire we have added some points to help you complete it
more easily.

                 Ipsos MORI                                      NHS
                                                           NHS

                             THE GP PATIENT SURVEY

                 Reference:                      EXAMPLE
                 Online password:                EXAMPLE

                 A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
                 CENTRE
                 Q1 When did you..
                 Q2 If you haven’t seen a doctor….
                 Q3 How do you normally book…
                 Q4 Which of these would you prefer…

                 B. GETTING THROUGH ON THE PHONE
                 Q5 In the past 6 months how easy have you found the
                 following….

                 C. SEEING A DOCTOR
                 Q6 In the past 6 months…
                 Q7 Think about the last…
                 Q8 If you couldn’t be seen…
                 Q9 In the past 6 months have…
                 Q10 Last time you tried….
                                                      Southwood Surgery

Ipsos MORI                                      NHS
                                          NHS

            THE GP PATIENT SURVEY

Reference:                      EXAMPLE
                                                        Did you know that you can book
Online password:                EXAMPLE
                                                        appointments:
                                                                 In person reception is
A. APPOINTMENTS AT YOUR GP SURGERY OR                            open from 08:30 to 18:30
HEALTH CENTRE                                                    Monday to Friday
Q1 When did you..
Q2 If you haven’t seen a doctor….                               By phone on
                                                                 01252 371715
Q3 How do you normally book…
                                                                We now have an extra
Q4 Which of these would you prefer…
                                                                receptionist to assist with
                                                                the morning rush.
B. GETTING THROUGH ON THE PHONE
Q5 In the past 6 months how easy have you found the             On-line via EMIS Access.
following….                                                     Speak to reception who
                                                                can print your personal log-
C. SEEING A DOCTOR                                              in details while you wait.
Q6 In the past 6 months…
Q7 Think about the last…
Q8 If you couldn’t be seen…
Q9 In the past 6 months have…
Q10 Last time you tried….
                                                                                                Southwood Surgery


                                                     Ipsos MORI
                                                                        NHS
                                                     NHS

                                                                 THE GP PATIENT SURVEY
We have a third receptionist every morning which     Reference:                      EXAMPLE
enables both telephone lines and reception desk to   Online password:                EXAMPLE
be covered at all times during the busy morning.
                                                     A. APPOINTMENTS AT YOUR GP SURGERY OR
We have telephone appointments available to book     HEALTH CENTRE
with the GPs every morning as well as a Duty GP      Q1 When did you..
message book for same day urgent messages            Q2 If you haven’t seen a doctor….
                                                     Q3 How do you normally book…
We have a nurse’s message book which has a 48hr      Q4 Which of these would you prefer…
turn around time for any non-urgent messages
                                                     B. GETTING THROUGH ON THE PHONE
For test results we recommend that you call          Q5 In the past 6 months how easy have you found
between 1-3pm as these are our less busy times       the following….

                                                     C. SEEING A DOCTOR
                                                     Q6 In the past 6 months…
                                                     Q7 Think about the last…
                                                     Q8 If you couldn’t be seen…
                                                     Q9 In the past 6 months have…
                                                     Q10 Last time you tried….
                                              Southwood Surgery


Ipsos MORI
                   NHS
NHS

            THE GP PATIENT SURVEY

Reference:                      EXAMPLE
Online password:                EXAMPLE

A. APPOINTMENTS AT YOUR GP SURGERY OR
HEALTH CENTRE
Q1 When did you..
Q2 If you haven’t seen a doctor….
Q3 How do you normally book…
Q4 Which of these would you prefer…

B. GETTING THROUGH ON THE PHONE
Q5 In the past 6 months how easy have you
found the following….

C. SEEING A DOCTOR
Q6 In the past 6 months…                    All GP appointments on Mondays and days
Q7 Think about the last…                    before and after a bank holiday are only
Q8 If you couldn’t be seen…                 bookable on the day to ensure that we can
Q9 In the past 6 months have…               deal with the number of patients who need
Q10 Last time you tried….                   to see a GP.

                                            There is a Duty GP available every day who
                                            deals with all emergency calls.

                                            Each GP has a set number of appointments
                                            daily, if these are taken then the duty GP
                                            deals with all other urgent appointments.
                                                                                                      Southwood Surgery


                                                        Ipsos MORI
                                                                           NHS
                                                        NHS

                                                                    THE GP PATIENT SURVEY

                                                        Reference:                      EXAMPLE
                                                        Online password:                EXAMPLE

                                                        A. APPOINTMENTS AT YOUR GP SURGERY OR
                                                        HEALTH CENTRE
                                                        Q1 When did you..
                                                        Q2 If you haven’t seen a doctor….
                                                        Q3 How do you normally book…
                                                        Q4 Which of these would you prefer…

                                                        B. GETTING THROUGH ON THE PHONE
                                                        Q5 In the past 6 months how easy have you found
                                                        the following….

We endeavour to ensure there are adequate               C. SEEING A DOCTOR
appointments daily but at times of sickness or          Q6 In the past 6 months…
increased demand we ask that all patients are aware     Q7 Think about the last…
that it is not always easy to find Locum GPs at short   Q8 If you couldn’t be seen…
notice.                                                 Q9 In the past 6 months have…
                                                        Q10 Last time you tried….
We have a Working Persons Clinic on Wednesday; we
have appointments up to 7:50pm with the GP and
Nurse

We have some 08:30am appointments available with
GP, nurse and healthcare assistant.
                                                                                                         Southwood Surgery

                                                                                                                  Did you know that you can book
                                                                                                                  appointments:
                                                         Ipsos MORI                    NHS                                 In person reception is
                                                                                                 NHS                       open from 08:30 to 18:30
                                                                                                                           Monday to Friday

We have a third receptionist every morning which                     THE GP PATIENT SURVEY                                By phone on
enables both telephone lines and reception desk to                                                                         01252 371715
be covered at all times during the busy morning.         Reference:                    EXAMPLE                            We now have an extra
                                                         Online password:              EXAMPLE                            receptionist to assist with
We have telephone appointments available to book                                                                          the morning rush.
with the GPs every morning as well as a Duty GP          A. APPOINTMENTS AT YOUR GP SURGERY OR
                                                                                                                          On-line via EMIS Access.
message book for same day urgent messages                HEALTH CENTRE
                                                                                                                          Speak to reception who
                                                         Q1 When did you..                                                can print your personal log-
We have a nurse’s message book which has a 48hr          Q2 If you haven’t seen a doctor….                                in details while you wait.
turn around time for any non-urgent messages             Q3 How do you normally book…
                                                         Q4 Which of these would you prefer…
For test results we recommend that you call
between 1-3pm as these are our less busy times           B. GETTING THROUGH ON THE PHONE
                                                         Q5 In the past 6 months how easy have you found
                                                         the following….
                                                                                                     All GP appointments on Mondays and days
                                                         C. SEEING A DOCTOR                          before and after a bank holiday are only
We endeavour to ensure there are adequate                Q6 In the past 6 months…                    bookable on the day to ensure that we can
appointments daily but at times of sickness or           Q7 Think about the last…                    meet deal with the number of patients who
increased demand we ask that all patients are aware      Q8 If you couldn’t be seen…                 need to see a GP.
that it is not always easy to find Locum GPs at short    Q9 In the past 6 months have…
notice.                                                  Q10 Last time you tried….                   There is a Duty GP available every day who
                                                                                                     deals with all emergency calls.
We have a Working Persons Clinic on Wednesday; we
have appointments up to 7:50pm with the GP and                                                         Each GP has a set number of appointments
Nurse                                                                                                  daily, if these are taken then the duty GP
                                                                                                       deals with all other urgent appointments.
We have some 08:30am appointments available with
                                                        You can book all routine appointments on-
GP, nurse and healthcare assistant.
                                                        line with your EMIS access log in.
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…

E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…

F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….

G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP..
Q24 Did you have confidence …

H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…

I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
                                          Southwood Surgery
                                            We are all on one level and are
                                            wheel chair accessible. We have a
                                            wheel chair in the surgery which is
                                            available to all patients using the
                                            practice.
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….                             All staff are fully trained in matters
Q12 How clean is your GP surgery….          concerning patient confidentiality.
Q13 In the reception area ….                We are aware that reception is an
Q14 How helpful….                           open area and if you need to talk
Q15 How long after your appointment …       about any thing confidential please
Q16 How do you…                             let the receptionist know so you can
                                            move away from the main area.
E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…

F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….

G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP..
Q24 Did you have confidence …

H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…

I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
                                                                                             Southwood Surgery
At Southwood we have a pooled list. However if
you do have an ongoing illness it is in your own
interests to consult with the same GP.

You can pre-book advanced appointments will any    D. ARRIVING FOR YOUR APPOINTMENT
GP at the surgery either at reception or on-line   Q11 How easy ….
with your EMIS log in.                             Q12 How clean is your GP surgery….
                                                   Q13 In the reception area ….
                                                   Q14 How helpful….
                                                   Q15 How long after your appointment …
                                                   Q16 How do you…

                                                   E. SEEING THE DOCTOR YOU PREFER
                                                   Q17 Is there a particular GP…
                                                   Q18 How often do you see the GP…

                                                   F. OPENING HOURS
                                                   Q19 How satisfied are you with….
                                                   Q20 As far as you know …
                                                   Q21 Would you like your GP surgery ….

                                                   G. SEEING A GP AT THE SURGERY
                                                   Q23 Last time you saw a GP..
                                                   Q24 Did you have confidence …

                                                   H. SEEING A PRACTICE NURSE AT THE
                                                   SURGERY
                                                   Q25 How easy is it for you to get an
                                                   appointment.
                                                   Q26 Last time you saw a practice nurse…

                                                   I. YOUR OVERALL SATISFACTION
                                                   J. PLANNING YOUR CARE
                                                   K. NHS DENTISTRY
                                          Southwood Surgery


D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…

E. SEEING THE DOCTOR YOU PREFER           The surgery is open from 8:30am –
Q17 Is there a particular GP…             6:30pm Monday to Friday. We have a
Q18 How often do you see the GP…          pre-bookable late surgery on a
                                          Wednesday evening with the last
F. OPENING HOURS                          appointment at 7:50pm, this is not
Q19 How satisfied are you with….          suitable for emergency appointments.
Q20 As far as you know …
Q21 Would you like your GP surgery ….     We never close for lunch and you are
                                          able to book appointments on-line 24
G. SEEING A GP AT THE SURGERY             hours of the day.
Q23 Last time you saw a GP..
Q24 Did you have confidence …

H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…

I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
                                                                                             Southwood Surgery


                                                   D. ARRIVING FOR YOUR APPOINTMENT
                                                   Q11 How easy ….
                                                   Q12 How clean is your GP surgery….
                                                   Q13 In the reception area ….
                                                   Q14 How helpful….
                                                   Q15 How long after your appointment …
                                                   Q16 How do you…

                                                   E. SEEING THE DOCTOR YOU PREFER
GPs sometimes run late. Please be aware that       Q17 Is there a particular GP…
all appointments are routinely 10 minutes but if   Q18 How often do you see the GP…
you feel that you need more time or have more
than one problem that you wish to speak to the     F. OPENING HOURS
GP about please ask for a 20 minutes when          Q19 How satisfied are you with….
booking your appointment.                          Q20 As far as you know …
                                                   Q21 Would you like your GP surgery ….

                                                   G. SEEING A GP AT THE SURGERY
                                                   Q23 Last time you saw a GP..
                                                   Q24 Did you have confidence …

                                                   H. SEEING A PRACTICE NURSE AT THE
                                                   SURGERY
                                                   Q25 How easy is it for you to get an
                                                   appointment.
                                                   Q26 Last time you saw a practice nurse…

                                                   I. YOUR OVERALL SATISFACTION
                                                   J. PLANNING YOUR CARE
                                                   K. NHS DENTISTRY
                                             Southwood Surgery


D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…

E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…

F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….

G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP..              Our nurses have pre-bookable appointments
Q24 Did you have confidence …             up to three weeks in advance. They offer a
                                          wide range of services including
H. SEEING A PRACTICE NURSE AT THE         contraception advice, smoking cessation,
SURGERY                                   travel immunisations, asthma and diabetic
Q25 How easy is it for you to get an      reviews.
appointment.
Q26 Last time you saw a practice nurse…   Our nurse prescriber Sue has same day minor
                                          illness appointments available as well as late
I. YOUR OVERALL SATISFACTION              night clinic appointments on a Wednesday
J. PLANNING YOUR CARE                     evening.
K. NHS DENTISTRY
                                          We have a heath care assistant who can take
                                          blood, perform ECGs and check blood
                                          pressure.

                                          We also have a phlebotomist who can take
                                          blood and check blood pressure.
                                                                                           Southwood Surgery


                                                 D. ARRIVING FOR YOUR APPOINTMENT
                                                 Q11 How easy ….
                                                 Q12 How clean is your GP surgery….
                                                 Q13 In the reception area ….
                                                 Q14 How helpful….
                                                 Q15 How long after your appointment …
                                                 Q16 How do you…

                                                 E. SEEING THE DOCTOR YOU PREFER
                                                 Q17 Is there a particular GP…
                                                 Q18 How often do you see the GP…

                                                 F. OPENING HOURS
                                                 Q19 How satisfied are you with….
                                                 Q20 As far as you know …
                                                 Q21 Would you like your GP surgery ….
Southwood Practice offers a language             G. SEEING A GP AT THE SURGERY
interpretation service and Hampshire Deaf        Q23 Last time you saw a GP..
Association signing service to all of our        Q24 Did you have confidence …
patients that require these services. Please
speak to reception at the time of booking your   H. SEEING A PRACTICE NURSE AT THE
advanced appointment.                            SURGERY
                                                 Q25 How easy is it for you to get an
We welcome any feedback from our patients        appointment.
about the surgery and services we provide.       Q26 Last time you saw a practice nurse…
We have an active Patient Participation Group    I. YOUR OVERALL SATISFACTION
who hold regular meetings to discuss topics of   J. PLANNING YOUR CARE
mutual interest to the Practice and make         K. NHS DENTISTRY
positive suggestions about the Practice.
Please see our website for further information
on how to join.

We have a lot more information about the
surgery on www.southwoodpractice.co.uk
                                                                                                        We are all on one level and are
                                                                                                        wheel chair accessible. We have a
At Southwood we have a pooled list. However if                                                          wheel chair in the surgery which is
you do have an ongoing illness it is in your own                                                        available to all patients using the
interests to consult with the same GP.                                                                  practice.

You can pre-book advanced appointments will any                                                         All staff are fully trained in matters
GP at the surgery either at reception or on-line                                                        concerning patient confidentiality.
with your EMIS log in.                             D. ARRIVING FOR YOUR APPOINTMENT                     We are aware that reception is an
                                                   Q11 How easy ….                                      open area and if you need to talk
                                                   Q12 How clean is your GP surgery….                   about any thing confidential please
                                                   Q13 In the reception area ….                         let the receptionist know so you can
                                                   Q14 How helpful….                                    move away from the main area.
                                                   Q15 How long after your appointment …
GPs often run late. Please be aware that all
                                                   Q16 How do you…
appointments are routinely 10 minutes but if                                                        The surgery is open from 8:30am –
you feel that you need more time or have more                                                       6:30pm Monday to Friday. We have a
                                                   E. SEEING THE DOCTOR YOU PREFER
than one problem that you wish to speak to the                                                      pre-bookable late surgery on a
                                                   Q17 Is there a particular GP…
GP about please ask for a 20 minutes when                                                           Wednesday evening with the last
                                                   Q18 How often do you see the GP…
booking your appointment.                                                                           appointment at 7:50pm, this is not
                                                   F. OPENING HOURS                                 suitable for emergency appointments.
                                                   Q19 How satisfied are you with….
                                                   Q20 As far as you know …                         We never close for lunch and you are
                                                   Q21 Would you like your GP surgery ….            able to book appointments on-line 24
                                                                                                    hours of the day.
 Southwood Practice offers a language
 interpretation service and Hampshire Deaf         G. SEEING A GP AT THE SURGERY
 Association signing service to all of our         Q23 Last time you saw a GP..
 patients that require these services. Please      Q24 Did you have confidence …
 speak to reception at the time of booking your                                              Our nurses have pre-bookable appointments up
 advanced appointment.                             H. SEEING A PRACTICE NURSE AT THE         to three weeks in advance. They offer a wide
                                                   SURGERY                                   range of services including contraception
 We welcome any feedback from our patients         Q25 How easy is it for you to get an      advice, smoking cessation, travel
 about the surgery and services we provide.        appointment.                              immunisations, asthma and diabetic reviews.
                                                   Q26 Last time you saw a practice nurse…
 We have an active Patient Participation Group                                               Our nurse prescriber Sue has same day minor
 who hold regular meetings to discuss topics of    I. YOUR OVERALL SATISFACTION              illness appointments available as well as late
 mutual interest to the Practice and make          J. PLANNING YOUR CARE                     night clinic appointments on a Wednesday
 positive suggestions about the Practice.          K. NHS DENTISTRY                          evening.
 Please see our website for further information
 on how to join.                                                                             We have a heath care assistant who can take
                                                                                             blood, perform ECGs and check blood pressure.
 We have a lot more information about the
                                                                                             We also have a phlebotomist who can take
 surgery on www.southwoodpractice.co.uk
                                                                                             blood and check blood pressure.

								
To top