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Ipsos Mori NHS
The GP Patient Survey
Southwood Surgery
The Department of health is running the GP patient survey again this year
to assess patients’ experiences of their local NHS services. Around 5.7
million patients in England are invited to give their views each year.
The GP patient survey is part of the Government commitment to make the
NHS more responsive to patients’ needs.
Southwood Surgery
Below is an example of some of the questions within the
questionnaire we have added some points to help you complete it
more easily.
Ipsos MORI NHS
NHS
THE GP PATIENT SURVEY
Reference: EXAMPLE
Online password: EXAMPLE
A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
CENTRE
Q1 When did you..
Q2 If you haven’t seen a doctor….
Q3 How do you normally book…
Q4 Which of these would you prefer…
B. GETTING THROUGH ON THE PHONE
Q5 In the past 6 months how easy have you found the
following….
C. SEEING A DOCTOR
Q6 In the past 6 months…
Q7 Think about the last…
Q8 If you couldn’t be seen…
Q9 In the past 6 months have…
Q10 Last time you tried….
Southwood Surgery
Ipsos MORI NHS
NHS
THE GP PATIENT SURVEY
Reference: EXAMPLE
Did you know that you can book
Online password: EXAMPLE
appointments:
In person reception is
A. APPOINTMENTS AT YOUR GP SURGERY OR open from 08:30 to 18:30
HEALTH CENTRE Monday to Friday
Q1 When did you..
Q2 If you haven’t seen a doctor…. By phone on
01252 371715
Q3 How do you normally book…
We now have an extra
Q4 Which of these would you prefer…
receptionist to assist with
the morning rush.
B. GETTING THROUGH ON THE PHONE
Q5 In the past 6 months how easy have you found the On-line via EMIS Access.
following…. Speak to reception who
can print your personal log-
C. SEEING A DOCTOR in details while you wait.
Q6 In the past 6 months…
Q7 Think about the last…
Q8 If you couldn’t be seen…
Q9 In the past 6 months have…
Q10 Last time you tried….
Southwood Surgery
Ipsos MORI
NHS
NHS
THE GP PATIENT SURVEY
We have a third receptionist every morning which Reference: EXAMPLE
enables both telephone lines and reception desk to Online password: EXAMPLE
be covered at all times during the busy morning.
A. APPOINTMENTS AT YOUR GP SURGERY OR
We have telephone appointments available to book HEALTH CENTRE
with the GPs every morning as well as a Duty GP Q1 When did you..
message book for same day urgent messages Q2 If you haven’t seen a doctor….
Q3 How do you normally book…
We have a nurse’s message book which has a 48hr Q4 Which of these would you prefer…
turn around time for any non-urgent messages
B. GETTING THROUGH ON THE PHONE
For test results we recommend that you call Q5 In the past 6 months how easy have you found
between 1-3pm as these are our less busy times the following….
C. SEEING A DOCTOR
Q6 In the past 6 months…
Q7 Think about the last…
Q8 If you couldn’t be seen…
Q9 In the past 6 months have…
Q10 Last time you tried….
Southwood Surgery
Ipsos MORI
NHS
NHS
THE GP PATIENT SURVEY
Reference: EXAMPLE
Online password: EXAMPLE
A. APPOINTMENTS AT YOUR GP SURGERY OR
HEALTH CENTRE
Q1 When did you..
Q2 If you haven’t seen a doctor….
Q3 How do you normally book…
Q4 Which of these would you prefer…
B. GETTING THROUGH ON THE PHONE
Q5 In the past 6 months how easy have you
found the following….
C. SEEING A DOCTOR
Q6 In the past 6 months… All GP appointments on Mondays and days
Q7 Think about the last… before and after a bank holiday are only
Q8 If you couldn’t be seen… bookable on the day to ensure that we can
Q9 In the past 6 months have… deal with the number of patients who need
Q10 Last time you tried…. to see a GP.
There is a Duty GP available every day who
deals with all emergency calls.
Each GP has a set number of appointments
daily, if these are taken then the duty GP
deals with all other urgent appointments.
Southwood Surgery
Ipsos MORI
NHS
NHS
THE GP PATIENT SURVEY
Reference: EXAMPLE
Online password: EXAMPLE
A. APPOINTMENTS AT YOUR GP SURGERY OR
HEALTH CENTRE
Q1 When did you..
Q2 If you haven’t seen a doctor….
Q3 How do you normally book…
Q4 Which of these would you prefer…
B. GETTING THROUGH ON THE PHONE
Q5 In the past 6 months how easy have you found
the following….
We endeavour to ensure there are adequate C. SEEING A DOCTOR
appointments daily but at times of sickness or Q6 In the past 6 months…
increased demand we ask that all patients are aware Q7 Think about the last…
that it is not always easy to find Locum GPs at short Q8 If you couldn’t be seen…
notice. Q9 In the past 6 months have…
Q10 Last time you tried….
We have a Working Persons Clinic on Wednesday; we
have appointments up to 7:50pm with the GP and
Nurse
We have some 08:30am appointments available with
GP, nurse and healthcare assistant.
Southwood Surgery
Did you know that you can book
appointments:
Ipsos MORI NHS In person reception is
NHS open from 08:30 to 18:30
Monday to Friday
We have a third receptionist every morning which THE GP PATIENT SURVEY By phone on
enables both telephone lines and reception desk to 01252 371715
be covered at all times during the busy morning. Reference: EXAMPLE We now have an extra
Online password: EXAMPLE receptionist to assist with
We have telephone appointments available to book the morning rush.
with the GPs every morning as well as a Duty GP A. APPOINTMENTS AT YOUR GP SURGERY OR
On-line via EMIS Access.
message book for same day urgent messages HEALTH CENTRE
Speak to reception who
Q1 When did you.. can print your personal log-
We have a nurse’s message book which has a 48hr Q2 If you haven’t seen a doctor…. in details while you wait.
turn around time for any non-urgent messages Q3 How do you normally book…
Q4 Which of these would you prefer…
For test results we recommend that you call
between 1-3pm as these are our less busy times B. GETTING THROUGH ON THE PHONE
Q5 In the past 6 months how easy have you found
the following….
All GP appointments on Mondays and days
C. SEEING A DOCTOR before and after a bank holiday are only
We endeavour to ensure there are adequate Q6 In the past 6 months… bookable on the day to ensure that we can
appointments daily but at times of sickness or Q7 Think about the last… meet deal with the number of patients who
increased demand we ask that all patients are aware Q8 If you couldn’t be seen… need to see a GP.
that it is not always easy to find Locum GPs at short Q9 In the past 6 months have…
notice. Q10 Last time you tried…. There is a Duty GP available every day who
deals with all emergency calls.
We have a Working Persons Clinic on Wednesday; we
have appointments up to 7:50pm with the GP and Each GP has a set number of appointments
Nurse daily, if these are taken then the duty GP
deals with all other urgent appointments.
We have some 08:30am appointments available with
You can book all routine appointments on-
GP, nurse and healthcare assistant.
line with your EMIS access log in.
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…
E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…
F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….
G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP..
Q24 Did you have confidence …
H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…
I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
Southwood Surgery
We are all on one level and are
wheel chair accessible. We have a
wheel chair in the surgery which is
available to all patients using the
practice.
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy …. All staff are fully trained in matters
Q12 How clean is your GP surgery…. concerning patient confidentiality.
Q13 In the reception area …. We are aware that reception is an
Q14 How helpful…. open area and if you need to talk
Q15 How long after your appointment … about any thing confidential please
Q16 How do you… let the receptionist know so you can
move away from the main area.
E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…
F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….
G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP..
Q24 Did you have confidence …
H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…
I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
Southwood Surgery
At Southwood we have a pooled list. However if
you do have an ongoing illness it is in your own
interests to consult with the same GP.
You can pre-book advanced appointments will any D. ARRIVING FOR YOUR APPOINTMENT
GP at the surgery either at reception or on-line Q11 How easy ….
with your EMIS log in. Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…
E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…
F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….
G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP..
Q24 Did you have confidence …
H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…
I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…
E. SEEING THE DOCTOR YOU PREFER The surgery is open from 8:30am –
Q17 Is there a particular GP… 6:30pm Monday to Friday. We have a
Q18 How often do you see the GP… pre-bookable late surgery on a
Wednesday evening with the last
F. OPENING HOURS appointment at 7:50pm, this is not
Q19 How satisfied are you with…. suitable for emergency appointments.
Q20 As far as you know …
Q21 Would you like your GP surgery …. We never close for lunch and you are
able to book appointments on-line 24
G. SEEING A GP AT THE SURGERY hours of the day.
Q23 Last time you saw a GP..
Q24 Did you have confidence …
H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…
I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…
E. SEEING THE DOCTOR YOU PREFER
GPs sometimes run late. Please be aware that Q17 Is there a particular GP…
all appointments are routinely 10 minutes but if Q18 How often do you see the GP…
you feel that you need more time or have more
than one problem that you wish to speak to the F. OPENING HOURS
GP about please ask for a 20 minutes when Q19 How satisfied are you with….
booking your appointment. Q20 As far as you know …
Q21 Would you like your GP surgery ….
G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP..
Q24 Did you have confidence …
H. SEEING A PRACTICE NURSE AT THE
SURGERY
Q25 How easy is it for you to get an
appointment.
Q26 Last time you saw a practice nurse…
I. YOUR OVERALL SATISFACTION
J. PLANNING YOUR CARE
K. NHS DENTISTRY
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…
E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…
F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….
G. SEEING A GP AT THE SURGERY
Q23 Last time you saw a GP.. Our nurses have pre-bookable appointments
Q24 Did you have confidence … up to three weeks in advance. They offer a
wide range of services including
H. SEEING A PRACTICE NURSE AT THE contraception advice, smoking cessation,
SURGERY travel immunisations, asthma and diabetic
Q25 How easy is it for you to get an reviews.
appointment.
Q26 Last time you saw a practice nurse… Our nurse prescriber Sue has same day minor
illness appointments available as well as late
I. YOUR OVERALL SATISFACTION night clinic appointments on a Wednesday
J. PLANNING YOUR CARE evening.
K. NHS DENTISTRY
We have a heath care assistant who can take
blood, perform ECGs and check blood
pressure.
We also have a phlebotomist who can take
blood and check blood pressure.
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT
Q11 How easy ….
Q12 How clean is your GP surgery….
Q13 In the reception area ….
Q14 How helpful….
Q15 How long after your appointment …
Q16 How do you…
E. SEEING THE DOCTOR YOU PREFER
Q17 Is there a particular GP…
Q18 How often do you see the GP…
F. OPENING HOURS
Q19 How satisfied are you with….
Q20 As far as you know …
Q21 Would you like your GP surgery ….
Southwood Practice offers a language G. SEEING A GP AT THE SURGERY
interpretation service and Hampshire Deaf Q23 Last time you saw a GP..
Association signing service to all of our Q24 Did you have confidence …
patients that require these services. Please
speak to reception at the time of booking your H. SEEING A PRACTICE NURSE AT THE
advanced appointment. SURGERY
Q25 How easy is it for you to get an
We welcome any feedback from our patients appointment.
about the surgery and services we provide. Q26 Last time you saw a practice nurse…
We have an active Patient Participation Group I. YOUR OVERALL SATISFACTION
who hold regular meetings to discuss topics of J. PLANNING YOUR CARE
mutual interest to the Practice and make K. NHS DENTISTRY
positive suggestions about the Practice.
Please see our website for further information
on how to join.
We have a lot more information about the
surgery on www.southwoodpractice.co.uk
We are all on one level and are
wheel chair accessible. We have a
At Southwood we have a pooled list. However if wheel chair in the surgery which is
you do have an ongoing illness it is in your own available to all patients using the
interests to consult with the same GP. practice.
You can pre-book advanced appointments will any All staff are fully trained in matters
GP at the surgery either at reception or on-line concerning patient confidentiality.
with your EMIS log in. D. ARRIVING FOR YOUR APPOINTMENT We are aware that reception is an
Q11 How easy …. open area and if you need to talk
Q12 How clean is your GP surgery…. about any thing confidential please
Q13 In the reception area …. let the receptionist know so you can
Q14 How helpful…. move away from the main area.
Q15 How long after your appointment …
GPs often run late. Please be aware that all
Q16 How do you…
appointments are routinely 10 minutes but if The surgery is open from 8:30am –
you feel that you need more time or have more 6:30pm Monday to Friday. We have a
E. SEEING THE DOCTOR YOU PREFER
than one problem that you wish to speak to the pre-bookable late surgery on a
Q17 Is there a particular GP…
GP about please ask for a 20 minutes when Wednesday evening with the last
Q18 How often do you see the GP…
booking your appointment. appointment at 7:50pm, this is not
F. OPENING HOURS suitable for emergency appointments.
Q19 How satisfied are you with….
Q20 As far as you know … We never close for lunch and you are
Q21 Would you like your GP surgery …. able to book appointments on-line 24
hours of the day.
Southwood Practice offers a language
interpretation service and Hampshire Deaf G. SEEING A GP AT THE SURGERY
Association signing service to all of our Q23 Last time you saw a GP..
patients that require these services. Please Q24 Did you have confidence …
speak to reception at the time of booking your Our nurses have pre-bookable appointments up
advanced appointment. H. SEEING A PRACTICE NURSE AT THE to three weeks in advance. They offer a wide
SURGERY range of services including contraception
We welcome any feedback from our patients Q25 How easy is it for you to get an advice, smoking cessation, travel
about the surgery and services we provide. appointment. immunisations, asthma and diabetic reviews.
Q26 Last time you saw a practice nurse…
We have an active Patient Participation Group Our nurse prescriber Sue has same day minor
who hold regular meetings to discuss topics of I. YOUR OVERALL SATISFACTION illness appointments available as well as late
mutual interest to the Practice and make J. PLANNING YOUR CARE night clinic appointments on a Wednesday
positive suggestions about the Practice. K. NHS DENTISTRY evening.
Please see our website for further information
on how to join. We have a heath care assistant who can take
blood, perform ECGs and check blood pressure.
We have a lot more information about the
We also have a phlebotomist who can take
surgery on www.southwoodpractice.co.uk
blood and check blood pressure.
