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					                  J.D. Power and Associates
              2005 Homeowners Insurance Study                                                                 SM

                               Overall Satisfaction Ranking
                                           (Based on a 1,000-point scale)
                       500                 600                 700                   800                900                   1000

      Amica Mutual                                                                                860

         State Farm                                                                        808

                  Erie                                                               786

              MetLife                                                               774

       The Hartford                                                             769

                 ACG                                                            766

         Nationwide                                                             766

  Industry Average                                                             765

  American Family                                                              762

              Allstate                                                        753

              Safeco                                                          753

                Allied                                                        751

        Encompass                                                             751

            Farmers                                                          748

              Other*                                                     731

 St. Paul Travelers                                                     727

     Liberty Mutual                                                    722

             USAA**                                                                                         899

NOTE: California State Auto Association and Auto Club of Southern California are included in the study but are not
ranked due to small sample size.

 * “Other” is an aggregate of smaller insurance companies.
 ** USAA is an insurance provider open only to the U.S. military community and their families and therefore is not included
 in the rankings.

Source: J.D. Power and Associates 2005 Homeowners Insurance StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying
J.D. Power and Associates as the publisher and the J.D. Power and Associates 2005 Homeowners Insurance
StudySM as the source. No advertising or other promotional use can be made of the information in this release or
J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.

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