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SIMON FRASER UNIVERSITY UNDERGRADUATE STUDENT SURVEY REPORT OF

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SIMON FRASER UNIVERSITY UNDERGRADUATE STUDENT SURVEY REPORT OF Powered By Docstoc
					   SIMON FRASER UNIVERSITY

UNDERGRADUATE STUDENT SURVEY
     REPORT OF FINDINGS

          FALL OF 2004




             Prepared by
       Suman Jiwani, Analyst
     Office of Analytical Studies
         December 10, 2004
                                            3

                              EXECUTIVE SUMMARY

During the last week of October and the first week of November, the Fall 2004
Undergraduate Student Survey was administered in class to a representative sample of
students in 26 undergraduate classes at Simon Fraser University. A total of 1,093
completed surveys were returned, this represents responses from 68% of registered
students in the 26 classes chosen for the survey. Due to the timing of the survey, the week
following midterm exams, there was decreased attendance in many of the classes;
therefore the overall response rate was lower than expected. This year’s survey
addressed these important topics: Course Availability, Instructional Methods, Workload
Manageability, TA and Course Instructor Effectiveness, Registration Process and
Affordability. The major findings from the survey are summarized here.

Course Availability:
•   86% of students registered for the number of courses they wanted this Fall.
•   59% of students surveyed registered in all the specific courses they wanted.
•   51% of students said it was taking them longer than expected to complete their degree
    and 29% felt they would complete their degree on time or faster than expected.
    Students felt the primary reasons for their delayed degree completion were courses
    not being offered in the desired semester and the fact that students had chosen to
    change program or area of specialization.

Instructional Methods:
•   Students rated seminars, small lectures, and tutorials as the top three learning
    environments in terms of effectiveness of learning. Students rated these three modes
    at 91%, 91%, and 82% respectively in terms of learning very effectively or somewhat
    effectively.
•   Students rated group work as an important (very important or somewhat important)
    learning tool primarily in tutorials (72%) and work on course assignments (64%).
•   Students responded that they voluntarily work in groups with fellow students most
    often on course assignments; 66% responded that they do so either always, often or
    sometimes.
•   Students responded that they are required to work in groups with fellow students most
    often in tutorials, 79% responded that they are required to do so either always, often
    or sometimes.
Workload Manageability
•   79% of students find the workload in SFU courses to be manageable
•   The primary reason cited for an unmanageable workload was having too much
    reading.
                                           4




T.A. & Course Instructor Effectiveness:

• 81% of students indicated that they were either very or somewhat satisfied with
   teaching assistants at SFU

• 87% of students indicated that they were either very or somewhat satisfied with
   course instructors at SFU

Registration Process & Affordability

• 64% of students indicated that they would be either very interested or somewhat
   interested in registering for courses one semester in advance if given the option.

• The primary reason cited for the desire to register in advance was to be able to plan
   for courses needed for program completion.

• When asked what adjustments they have had to make in response to rising tuition
   fees, 51% of students have had to earn more money through employment, 44% have
   had to cut back on living expenses, and 43% have had to ask for or borrow more
   money.
                                                5




                                      INTRODUCTION


The Undergraduate Student Survey has been conducted at Simon Fraser University
almost every Fall semester since 19921. These annual surveys provide us with essential
feedback from our undergraduate students and this year’s survey addressed the following
themes: Course Availability, Instructional Methods and Effectiveness, and Registration
Process and Affordability.

This report begins with a brief overview of the survey methodology, followed by a
summary of this year’s survey results and relevant trends. While this report only
highlights the survey findings, a more in-depth analysis of specific issues may be
conducted upon request.

The following additional information is provided in the appendices: (A) a profile of the
survey respondents compared to a profile of the Fall 2004 undergraduate student
population; (B) frequency distributions for each of the survey questions; (C) survey trend
data for the past six years; (D) student comments regarding their academic experience at
SFU; (E) a list of classes surveyed; (F) a sample letter of request to instructors for their
participation in the survey; and (G) the survey instrument.



                                      METHODOLOGY

Twenty-six undergraduate classes were surveyed. These classes were randomly selected
and the distribution of students in these classes was tested to ensure it was representative
of the Fall 2004 undergraduate student population and that any duplication of students
within the sample was minimized.

The selected classes were distributed across faculties, course levels and locations. By
faculty, eleven were in Arts, seven in Applied Sciences, five in Business, two in Science
and one in Education. By course level, twelve lower-division classes were surveyed and
fourteen at the upper division. All classes were offered at the Burnaby Mountain campus,
except for two held at Harbour Centre (SA 358 and KIN 140) and three at SFU@Surry
(ITEC 325, TECH 114, MACM 101). A list of the classes surveyed is provided in
Appendix E.

After obtaining prior permission from each instructor, the surveys were administered to
the selected classes, from October 25th to November 4th 2004. Analytical Studies staff
distributed the five-page surveys to each student in the class, at the beginning of the
scheduled lecture time. Participants were given approximately fifteen minutes to

1
 In 1994, the Senate Committee on Instructional Methods and Organization (SCIMO) recommended that
Simon Fraser University assess the effectiveness of its instructional system on an annual basis.
                                                          6

complete the survey and were asked not to identify themselves on the survey. Those who
may have completed the survey in another class were asked not to respond a second time.

As at the end of the third week in the Fall semester, the total unique enrolled headcount
of students in the 26 classes surveyed was 1,608. In the majority of classes, all surveys
distributed were completed and returned. Low response rates in a few classes were
simply a reflection of low class attendance. The final sample consisted of 1,093
completed surveys or 68% of the target sample.


                            PROFILE OF SURVEY RESPONDENTS

The survey respondents were reasonably representative of the Fall 2004 undergraduate
student population in terms of the student program and demographic characteristics
described in the box below. Refer to Appendix A and the background information in
Appendix B for more information.


      Profile of Survey Respondents:

      Age: The average age of survey respondents was          Full-Time/Part-Time Status: Based on the number of
          22.1.                                                    courses or credits students said they were
                                                                   registered for, 65% were full-time (registered for
      Basis of Admission: 61% were admitted to SFU                 at least twelve credits) and 35% were part-time.
           from high school and 38% transferred from a
           college, university or technical school.           Gender: Over half of the survey respondents (58%)
                                                                  were female; 42% were male.
      Co-op: 17% were in a co-op program.
                                                              International Students: 8% of respondents were
      Credential: 44% were pursuing a Bachelor of Arts,            international students (non-Canadian citizens
          17% Bachelor of Business Administration, 29%             with “Student Authorization” to study in
          Bachelor of Science, and 9% Bachelor of                  Canada).
          Applied Science. The rest of the survey
          respondents were pursuing some other degree,        Living Arrangements: 65% of respondents were
          certificate or program. (Students may pursue             living at home with their parents.
          more than 1 credential).
                                                              SFU Credits Completed: 69% of those surveyed had
      Cumulative Grade Point Average: 45% stated their            completed fewer than 61 credits prior to Fall
         CGPA was above 3.00; 32% had a CGPA                      2004; 31% had completed more than 60 credits;
         between 2.50 and 2.99; 9% were below 2.50;               19% were new students this Fall.
         the remainder were new students without a
         GPA.                                                 Transfer Credits: 61% of those surveyed had no
                                                                  transfer credits from another institution; 11% had
      Employment Status: 54% of respondents were                  30 or fewer credits; 28% had more than 30
          employed at the time of the survey, of which,           credits.
          24% work more than 20 hours per week.
                                                              Year Level: On the basis of transfer credits and SFU
      Faculty: 49% of respondents were in Arts, 17% in             credits combined, 44% of students surveyed
          Applied Science, 12% Business, 21% Science,              were in their first/second year and 56% were in
          4% Education. (Students may be in more than              the third/fourth/fifth year of their program.
          1 faculty).

      First Semester at SFU: 72% of respondents began
           their studies at SFU within the past three years
           (2002 or later).
                                                                           7

                                                          COURSE AVAILABILITY

Each year, the results of this survey are used to monitor the satisfaction with course
availability and expected degree completion time. If students wish to complete their
degree in a timely manner, then it is critical that students be able to register in the desired
number of courses and the specific courses required for their degree.

•     86% of students were able to register for the number of courses they wanted this Fall.
      Of those students (14%) unable to register in the desired number of courses (see
      Figure 1):
         • The majority (62%) wanted just one more course, primarily to increase from
             three to four courses (51%) or from four to five courses (37%).
         • 24% wanted two additional courses, primarily to increase from three to five
             courses.
         • On average, students wanted an additional 1.7 courses. An additional 4,500
             course places would be required to satisfy this demand2.

•     59% of students surveyed registered in all the specific courses they wanted. Of those
      students (41%) unable to register in all specific course desired (see Figure 1):
          • 40% were unable to get one specific course and 42% were unable to get two.
          • On average, students were unable to get 1.9 specific courses.
          • Students were turned away from desired courses because they were full
             (50%), or had time conflicts with other courses (34%), or had final exam time
             conflicts (6.5%).

Figure 1: Course Availability
                   We re y o u able to re g iste r in the                                   We re y o u able to re g iste r in all the
           N U MB ER o f c o urse s y o u wante d this se me ste r?                     SPECIFIC co urse s y o u wante d this se me ste r?

    100%                                                                       100%
                             If N O, in ho w many MORE c o urse s                                   If N O, ho w many SPECIFIC co urse s
           86%
                                   did y o u want to re g iste r?                                          we re y o u unable to g e t?
    80%                                                                        80%


                              62%
                                                                                      59%
    60%                                                                        60%


                                                                                             41%      40%       42%
    40%                                                                        40%

                                        24%

    20%              14%                                                       20%                                         13%

                                                            5%        6%
                                                   3%                                                                                    3%   1%
     0%                                                                         0%
            Yes       No        1         2         3       4         5+              Yes     No        1         2          3           4    5+
                                      Number of Courses                                                     Number of SPECIFIC Courses




2
 13.8% of 19,300 registered students wanted an average of 1.7 more courses
(13.8% x 19,300 x 1.7 = 4,528 courses spaces).
                                                                           8

•      12% of students experienced both course availability problems in Fall 2004 (the
       inability to register for the desired number and all specific courses); 31% experienced
       at least one of the two registration problems and 57% experienced neither problem.

Compared to 86% overall, some students were more likely than others to get the number
of courses they wanted, including:
    • full-time students (91%),
    • students in the Faculty of Business (91%),
    • students with a cumulative grade point average of 3.50 or higher (93%),
    • new students (89%), and
    • fourth (or higher) year students (89%).

Some students were more likely than the overall survey population at 59% to get the
specific courses they wanted, including:
   • students in the Faculty of Business Administration (72%),
   • students with a cumulative grade point average of 3.50 or higher (67%),
   • new students (68%), and
   • fourth (or higher) year students (64%).

The course availability trends for the past decade are provided in Figure 2. A separate
trend line is provided for the proportion of students who registered for (a) the number of
courses they wanted and (b) the specific courses they wanted. Survey results indicate that
course availability has been on the decline since 1997 when course availability levels
were at 89.2% and 64.9%. With current levels of 86.2% and 59.3%, course availability
appears to be improving over last year (the lowest point since 1993).

Figure 2:
                                   Tre nds in Course Availability (1992 to 2004)
     100%

      90%                            89.4%     89.0%               89.2%       89.0%
                                                         86.4%                           87.3%     85.7%      87.2%                86.2%
                82.7%      83.6%                                                                                        84.8%
      80%

      70%
                                     63.9%                         64.9%
                                               62.3%     62.2%
      60%                                                                      59.9%     59.5%     58.5%                           59.3%
                                                                                                              57.9%
                                                                                                                        54.1%
      50%                  51.6%

                42.4%                                                           Able to Register in the ...
      40%
                                                                                            NUMBER of courses wanted
      30%
                                                                                            SPECIFIC courses wanted
      20%
         1992       1993      1994      1995      1996      1997      1998        1999       2000       2001     2002   2003    2004
                                                                      Year
    *Note: The Undergraduate Student Survey was not administered in Fall 2002.
                                                                           9

Students were asked to rate their level of satisfaction with course availability at each
course level, where applicable. Figure 3 summarizes recent trends in course availability
satisfaction, by course level. In general, the lower the course level, the higher the level of
satisfaction. Students are less satisfied with upper level course availability than lower-
level course availability.

Figure 3:
        Satisfaction with Course Availability by Course Level and Survey Year
                                             85%

                                             80%
          % Very or Somewhat Satisfied




                                             75%

                                             70%

                                             65%

                                             60%

                                             55%

                                             50%
                                                      1996   1997   1998   1999   2000   2001   2002   2003   2004
                                         100-Level    78%    80%    75%    75%    77%    77%           74%    77%
                                         200-Level    75%    78%    76%    75%    71%    75%           68%    76%
                                         300-Level    66%    64%    68%    60%    57%    67%           60%    59%
                                         400-Level    62%    56%    57%    59%    54%    57%           57%    51%
                                         All Levels   72%    71%    70%    68%    66%    70%           66%    68%

  *Note: The Undergraduate Student Survey was not administered in Fall 2002.


The fewer the number of course registration problems experienced by students, the higher
the level of satisfaction with course availability. Satisfaction was highest this year for
students who did not experience any course availability issues (81%) and lowest for
students who experienced the inability to register for the number and specific courses
they wanted (40%).

The survey results also indicate that registering for the desired number of courses is
slightly more important to students than registering in the specific courses they wanted:
students were more likely to be dissatisfied if they were unable to register for the number
of courses they wanted compared with the inability to register for the specific courses
they wanted (see Figure 4).
                                                            10

Figure 4:
                                          Satisfaction with Course Availabilty by
                                        Type of Registration Difficulty Encountered
    100%

                                           81%                            % Satisfied with Course Availability*
     80%                                                                  % Who Had this Registration Problem
                    69%

     60%                                                         53%
                                                 56%
                                                                                       43%             40%
     40%                                                               40%



     20%
                                                                                             14%            12%

        0%
                ALL Students          No Problems.          Did not obtain        Did not obtain Both Problems.
                 Combined              (Obtained           some SPECIFIC         the NUMBER of    (Did not get
                                      NUMBER and               courses           courses wanted NUMBER AND
                                       SPECIFIC                                                    SPECIFIC
                                        courses)                                                    courses)
 Note: Students rated their satisfacton with course availabiity at each of four course levels.




                                     DEGREE COMPLETION TIME

Course availability has an effect on the time it takes for students to complete their degree.
Students who are unable to register for the number of courses they want, or the specific
courses they need, will not complete their degree in the time they expected. However,
many other factors within the control of the student can also affect degree completion
time, such as reducing their course load for family or work obligations, changing their
program, or taking time off to travel.

    •    When asked if it was taking longer than expected to complete their degree,
         overall, 51% said it was taking them longer and 29% felt they would complete
         their degree on time or faster than expected (20% were unsure). The proportion
         taking longer than expected has remained around 52% for the past five years.

    •    Regardless of the length of time that students initially thought it would take to
         complete their degree, the majority of students are taking longer than expected,
         with the exception of those who initially expected to take longer than five years
         where 40% are finishing on time and 33% are taking longer than expected.
                                                      11


    Figure 5:
                                             Distribution of
                                ACTUAL De gre e Comple tion Le ngth
                            by Initial Expe cte d De gre e Comple tion Ye ars
     70%
           N=129             N=109          N=520           N=249       N=15            N =1022
                                                      60%
     60%
                      52%                                                                      52%
                                      50%
     50%
                                                                                                       Actual Degree
                                                              39% 39%        40%                        Completion
     40%
                33%            33%                                                33%                      Time
     30%                                                                                   28%
                                                                                                           Shorter
                                               21%
     20%                                                                                                   Same
                                                                                                           Longer
     10%
            4%               4%                                         7%
                                                            3%                          2%
                                             1%
      0%
                 <3               3               4              5           >5          All Initial
                            Initial Expected Degree Completion Years                    Expectations


•   Just over half of all students surveyed (51%) expected it would take them four
    years to complete their degree at SFU, of which 60% are taking longer than
    expected to finish.
•   For students who entered SFU on the basis of their qualifications from high
    school, 62% expected it would take them 4 years to complete their degree at SFU,
    of which 59% are taking longer than expected to finish.
•   Some students were more likely than the 51% overall to say they will take longer
    than expected to complete their degree, including:
        o Students with a cumulative GPA below 3.00 (60%),
        o Students in the Faculty of Science (60%), and
        o Students in the fourth year or higher (62%).
•   When asked to specify all reasons why their degree completion time is longer
    than expected, the top three responses were:
        o Courses not offered in desired semester (54%),
        o Courses were full (42%), and
        o Chose to reduce course load (37%).
•   When asked to specify the most important reason why their degree completion
    time is longer than expected, the top responses were:
       o Courses not offered in desired semester (18%),
       o Changed program or area of specialization (17%),
       o Courses were full (13%), and
       o Chose to reduce course load (12%).
                                                                        12



   •   Despite significant improvements made in the latter-half of the 1990’s, the cause
       of delayed degree completion is still largely attributed to full courses (13%) or
       courses not being offered in the desired semester (18%). However, the proportion
       of students who attribute courses being offered at the same time as the reason for
       their delay has declined significantly from 10% in 1996 to 3% this year (see
       Figure 6).

       Figure 6:
                                                          De laye d De gre e Comple tion Re asons
                                                 Attribute d to Course Availability/Sche duling Proble ms
                                   40%                                                                                           70%
                                                        63% 63%
                                                                  61%
                                   35%                                  57%                                                      60%
                                                                               52%               52% 54% 52% 52% 51%
        % Who Said This Was Most




                                   30%   Courses were                                   49%
                                                                                                                                 50%




                                                                                                                                       % Taking Longer to
                                              full
           Important Reason




                                                                                                                                        Complete Degree
                                   25%
                                                                                                                                 40%
                                         Courses not
                                   20%    offered in
                                         desired sem.                                                                            30%
                                   15%

                                         Courses offered                                                                         20%
                                   10%
                                           at the same
                                               time.
                                   5%                                                                                            10%

                                   0%                                                                                            0%
                                           Ye ar: 1993 1994 1995 1996 1997 1998 1999 2000 2001 2003 2004
          Left scale refers to line graphs; right scale refers to bar graph.
          Other reasons for delayed degree completion (not attributed to course availability issues) are listed in Appendix C.




                                                        INSTRUCTIONAL METHODS

Students were asked several questions on how effectively they learn given different
modes of instruction. As well, students were questioned regarding the importance of
working in groups on assignments, exam preparation, and tutorials.

   •   Students feel they learn more effectively in seminars, small lectures and tutorials
       over other instructional formats (see Figure 7).
                                                          13

    Figure 7:
                               Effe ctive ne ss of Le arning by Le arning Environme nt
         Seminar

    Small Lecture

          Tutorial

             Lab

    Large Lecture                                                                                            Very Effe ctive
                                                                                                             Some what Effective
        Open Lab

                    0%         10%         20%     30%         40%         50%                 60%       70%         80%       90%           100%



•   There has been little change in the perceived effectiveness of various learning
    environments over the past few years. Students continue to rank seminars and
    small lectures as effective learning environments; while large lectures and open
    labs are consistently perceived as less effective environments for learning (refer to
    Appendix C for trends with regard to Instructional Methods).

•   Group work is an important learning tool for students. They tend to work in
    groups more often in tutorials and completing course assignments than studying
    together for exams (See Figure 8).

    Figure 8:
                    Importance of Group Work                                                                      Frequency of Group Work
                           Very Important                                                                           Always     Often         Sometimes
                           Somewhat Important

                                                                                                 Tutorials                                               79%

       Tutorials                                                 72%

                                                                                               (Voluntary)                                     66%
                                                                                 Assignments
                                                                                    Course




      Course
    Assignments                                                64%
                                                                                                (Required)                                     65%


     Exam Study                                            58%
                                                                                               Exam Study                                    59%


                   0%    10%   20%   30%    40%   50%    60%   70%   80%                                     0%      20%     40%       60%         80%         100%
                                                14



        TEACHING ASSISTANT & COURSE INSTRUCTOR EFFECTIVENESS

       •   Students were asked to evaluate specific instructional traits of their TA’s and
           course instructors. The proportion of students who feel that all or most of their
           TA’s or course instructors possessed these traits is shown in Figure 9. Appendix
           C shows the relative rankings of instructional traits for both groups has changed
           little since 1997.

       •   Teaching Assistants: Overall, the most common trait possessed by teaching
           assistants3 was “responsiveness to questions” (87%); the least common trait was
           the “ability to challenge you intellectually” (55%). The relative rankings of each
           instructional trait is fairly consistent for the past several years. Over the past few
           years, the top three traits consistently possessed by all or most Teaching
           Assistants was their responsiveness to questions, interest in teaching and
           availability for meetings and consultation. Students were least likely to indicate
           that all or most of their TA’s were able to challenge them intellectually.

       •   Course Instructors: Overall, the most common trait possessed by course
           instructors4 was their “interest in teaching” (90%), while their least common trait
           was the ability to “develop or increase students’ interest in the subject” (60%). In
           each year since 1997, the most common trait possessed by all or most course
           instructors was their interest in teaching. The traits consistently found least often
           in course instructors was their ability to develop/increase students’ interest in the
           subject.




3
    All or most teaching assistants.
4
    All or most course instructors.
                                                                              15

Figure 9:
                                  Teaching Assistant Ratings:                                                             Course Instructor Ratings:
                     Of all the TA's you have had at SFU, how many were . . .                           Of all the Instructors you have had at SFU, how many were . . .



           Responsive to            All T A's                 Most T A's                   Interested in teaching           All Instr.                 Most Instructors
             questions

                                                                                                 Well organized

    Interested in teaching
                                                                                           Fair in the treatment
                                                                                                of students

Available for meetings                                                                            Responsive to
  and consultation                                                                                  questions

                                                                                          Able to challenge you
Competent in oral and                                                                         intellectually
  written English                                                                         Able to explain course
                                                                                              topics clearly

          Well organized                                                                  Available for meetings
                                                                                            and consultation

                                                                                          Fair in their grading of
Able to explain topics                                                                         student work
       clearly
                                                                                                  Clear on work
                                                                                                    expected
Able to challenge you
                                                                                           Developed/increased
    intellectually
                                                                                            interest in subject

                                                                                                OVERALL
         OVERALL                    Very                                                                                  Very Satisfied     Somewhat Satisfied
                                                       Somewhat Satisfied                     SATISFACTION
       SATISFACTION               Satisfied

                                                                                                                     0%             20%    40%        60%          80%    100%
                             0%               20%    40%        60%         80%    100%




•        Generally, students are satisfied with the instruction provided by teaching
         assistants and course instructors at SFU. A significant proportion of students are
         either very satisfied or somewhat satisfied with their TA’s (81%) and with their
         course instructors (87%).

                                                    WORKLOAD MANAGEABILITY

•        Similar to previous years when the question was asked, most students (79%) find
         the workload in SFU courses to be manageable (11% very manageable and 69%
         somewhat manageable).

•        The fewer courses a student registers for, the more manageable the workload (see
         Figure 10).
                                                                       16



           Figure 10:

                                                                    Workload Manageability by
                                                            Number of Courses Registered For in Fall 2004
                                                           Very Manageable       Somewhat Manageable


                                               One
               # of Courses Registered For




                                              T wo


                                             T hree


                                              Four


                                             Five +


                                                      0%    20%          40%           60%          80%     100%




      •    There is no difference between males and females; as well, different from
           previous years when this question was asked, the students under 21 years of age
           are now slightly more likely to find their workload more manageable than older
           students (80% vs. 79%).

      •    When asked for ALL reasons for their unmanageable workload, the top two
           reasons5 were: too much reading (78%) and too many course assignments (49%).
           When asked for the single MOST IMPORTANT reason, “too much reading” was
           cited most often.




5
    The sum of percentages will exceed 100% as students were asked to indicate ALL reasons.
                                           17

                              REGISTRATION PROCESS

Students were asked if, given the option to register for courses one semester in advance,
they would be interested in such an option.

   •   64% of students indicated that they would be very interested or somewhat
       interested in registering in advance.

   •   When asked for ALL the reasons for their interest in registering in advance, the
       top two reasons that students cited was being able to plan for courses needed for
       program completion (80%) and being able to register before courses get full
       (74%). When asked for the single most important reason for wanting to register
       in advance being able to plan for courses needed for program completion was
       indicated most often.

   •   Responses broken down by faculty indicate that students in the Faculty of
       Education were the most interested in registering in advance (79%) whereas those
       in the faculty of Business were least interested (57%).

       Figure 11:

           Interest in Registering in Advance By Faculty
                        Very Interested
                        Somewhat Interested

        EDUC                                                  79%


        APSC                                            68%


        ARTS                                          68%


          SCI                                     58%


          BUS                                     57%


                0%      20%        40%          60%       80%       100%


   •   Some students were more likely than the 64% overall to say that they would be
       very interested or somewhat interested in registering in advance
          o Students in the third year (73%),
          o New Students (68%),
          o Students with CGPA of less than 2.5 (67%)
                                                        18

                        RESPONSE TO RISING TUITION FEES

Students were asked to indicated all adjustments they have had to make in the current
year as a response to rising tuition fees. The top three reactions to rising tuition fees were
to earn more money through employment, cut back on living expenses to afford the cost
of tuition, and to ask for or borrow more money (see Figure 12).

       Figure 12:


                                        Reaction to Rising Tuition Costs


        Earn More Money Through Employment                                                           51.1%
                   Cut back on living expenses                                               43.8%
                 Ask for or borrow more money                                                43.1%
                          Plan to finish sooner                                23.2%
                           Take fewer courses                                23.0%
                                          None                         16.6%
                         Increase time to finish                     12.3%

                       Enter the co-op program                      11.0%
                Exit or avoid the co-op program              4.9%
                       Take a cheaper program           1.8%

                                                   0%        10%       20%       30%   40%    50%        60%


              ACADEMIC EXPERIENCE – OVERALL EVALUATION

The final question on the survey asked students to discuss any concerns they had with
regard to their academic experience at SFU. In total, 443 or 41% of survey respondents
provided some comments.

Traditionally, the primary concerns expressed in this section of the survey are highly
correlated with the main topics of the survey and as a result, the primary concern on this
year’s survey focused on tuition fees and instruction issues. A total of 97 comments (or
14% of all comments submitted) made reference to tuition fees, and 81 comments (or
12% of all comments submitted) made reference to instruction/course instructors.
Each year since 1992, course availability was among the top two concerns in this open-
ended comment section of the survey. This year, course availability concerns ranked
third overall with 11.1% indicating concerns in this area. This was followed by concerns
                                                                    19

over teaching assistants (8.6%). Figure 13 below provides a distribution of classified
comments and a random sample of 150 comment is provided in Appendix D.
       Figure 13:

                                                   Conce rns Stude nts Have Re garding
                                                The ir Acade mic Expe rie nce at SFU (2004)




                           Tuition Fees                                                              14.1%




          Instruction/Course Instructors                                                11.8%




           Course Availability/Demand                                                 11.1%




                    Teaching Assistants                                       8.6%

                                                                                                               Other Concerns

                                                                                                                0.0% 0.5% 1.0% 1.5% 2.0%
                         Course Format                         5.4%
                                                                                       Parking/T ransit/U-Pass                                1.7%
                                                                                                   Academic
                                                                                                                                             1.6%
                                                                                                 Ennvironment
        TA/Instructor English Language                                                         General-Negative                              1.6%
                                                             4.5%
                     Skills
                                                                                                  Food Services                              1.6%

                                                                                          Facilities/Equipment                           1.5%

                                                                                             Degree Completion                         1.3%
                    Registrar's Services                3.8%
                                                                                                 Paper Flyer for
                                                                                                                                       1.3%
                                                                                                  Registration
                                                                                         Advising/Counselling                          1.3%

                                                                                                    SFU@Surrey                         1.3%
                               Grading                  3.8%
                                                                                                   General-Misc                       1.2%

                                                                                                Course Content                        1.2%

                                                                                                  Financial Aid                       1.2%
              Course/Exam Scheduling                   3.5%
                                                                                          T ransition T o/From
                                                                                                                                0.9%
                                                                                                   SFU
                                                                                                Career Guidance                 0.9%

                      Program-Specific                 3.2%                                              Library            0.7%

                                                                                         Administration/Staff              0.6%

                                                                                        Advanced Registration              0.6%
                                                                                              Student English
                             Workload                 3.1%                                                             0.4%
                                                                                               Langauge Skills
                                                                                             Computer
                                                                                                                       0.4%
                                                                                       Access/Equipment/Labs
                                                                                               Fall 2004 Survey        0.4%

                       General-Positive              2.5%                                    Policies/Procedures     0.3%

                                                                                             International Issues    0.3%

                                                                                               Curriculam Issues    0.1%

                   Campus Atmosphere             2.2%                                                 Bookstore     0.1%




                    Other (< 2% each)*                                                                                                             22.6%


                                           0%   2%      4%     6%        8%     10%    12%        14%       16%     18%         20%          22%     24%
                       21




                   APPENDIX



A. Profile of Survey Respondents

B. Survey Responses – Frequency Distributions

C. Survey Trends

D. Academic Experience – Overall Evaluation

E. List of Classes Surveyed

F. Letter to Instructors

G. Survey Instrument
                                                          - A1 -



      APPENDIX A                    PROFILE OF SURVEY RESPONDENTS
A                                                                  Basis of
Age                           Sample         Population            Admission                  Sample        Population
< 21                           32.0%            30.7%              High School                 61.3%           53.1%
21 to 25                       59.7%            51.6%              College/Tech.               37.5%           19.4%
> 25                            8.3%            17.8%              Other                        1.2%           27.5%
Total                         100.0%           100.0%              Total                      100.0%          100.0%
Average Age                      22.1              23.8

                                                                   Faculty                   *Sample        *Population
CGPA                        *Sample          Population            APSC                        16.7%            16.1%
New students                  14.3%             24.6%              ARTS                        48.6%            54.5%
< 2.50                         8.9%             21.6%              BUS                         11.8%              9.2%
2.50 to 2.99                  31.6%             23.9%              EDUC                         4.0%              3.7%
> 3.00                        45.1%             29.9%              SCI                         21.4%            16.3%
Total                        100.0%            100.0%              Unspecified                  2.3%              0.3%
* In some previous surveys, CGPA estimated from target             *Students may be in more than 1 faculty.
 sample. This year we obtained CGPA from the survey.
                                                                   First SFU
Full-Time/                                                         Semester                   Sample        Population
Part-Time                   *Sample        Population              <2000                        6.1%           10.7%
Full-Time                     64.6%              53.7%             2000                        10.7%             8.7%
Part-Time                     35.4%              46.4%             2001                        11.0%           11.8%
Total                        100.0%            100.0%              2002                        20.6%           17.1%
* Sample FT/PT status determined from # of                         2003                        24.7%           20.1%
 credits students said they were registered for.                   2004                        26.9%           31.5%
(FT = 12 or more credits).                                         Total                      100.0%           28.0%

                                                                   Tfr Credits
Sex                           Sample         Population            Completed                  Sample        Population
Female                         57.6%            56.3%              None                        60.8%           60.6%
Male                           41.7%            43.4%              1 to 30                     11.2%           10.4%
Unspecified                     0.6%              0.4%             31 to 60                    26.3%           28.2%
Total                         100.0%           100.0%              > 60                         1.6%             0.8%
                                                                   Total                      100.0%          100.0%

SFU Credits                                                        Year
Completed                     Sample         Population            Level                     *Sample        Population
None                           19.4%            24.5%              First                       26.1%             25.2%
1 to 30                        27.6%            23.2%              Second                      18.2%             20.5%
31 to 60                       22.3%            23.1%              Third                       14.5%             25.8%
61 to 90                       13.5%            16.1%              Fourth                      10.7%             22.0%
91 to 120                      13.6%            10.7%              Fifth                       30.5%               6.5%
> 120                           3.6%              2.6%             Total                      100.0%           100.0%
Total                         100.0%           100.0%              * Determined from total SFU + transfer credits.




                                                     Appendix A
                                                                                         - B1 -




APPENDIX B UNDERGRADUATE STUDENT SURVEY RESPONSES - FREQUENCY DISTRIBUTIONS
                                                                            COURSE AVAILABILITY
1)   How many courses are you taking at SFU this semester                                         4)   When you first began your degree/credential at SFU, how
     (Fall 2003)?                                                                                      long did you expect it would take you to complete it?
     One                                                            21             1.9%                Less than 1 year                                            1                 0.1%
     Two                                                            58             5.3%                1 year                                                     14                 1.4%
     Three                                                         290            26.6%                2 years                                                   115                11.1%
     Four                                                          519            47.7%                3 years                                                   110                10.6%
     Five                                                          182            16.7%                4 years                                                   522                50.4%
     Six                                                            13             1.2%                5 years                                                   251                24.3%
     Seven or more                                                   6             0.6%                6 or more years                                            15                 1.4%
     Total Responses                                             1,089           100.0%                Not pursuing a degree/credential                            7                 0.7%
     Missing/Invalid Cases                                           4                                 Total Responses                                         1,035               100.0%
                                                                                                       Don't Know                                                 55
2)   Were you able to register in the NUMBER of courses                                                Missing Cases                                               3
     you wanted this semester?
     Yes                                                           940            86.2%           5a) How long is it ACTUALLY taking you to complete
     No                                                            150            13.8%               your degree/credential at SFU?
     Total Responses                                             1,090           100.0%               Shorter time than expected                                       23            2.1%
     Missing Cases                                                   3                                Same time as expected                                           289           26.9%
                                                                                                      Longer time than expected                                       550           51.2%
     In how many MORE courses did you want to register?                                               Don't Know                                                      212           19.7%
     One                                        1                   93            62.4%               Total Responses                                               1,074          100.0%
     Two                                        2                   36            24.2%               Missing Cases                                                     5
     Three                                      3                    4             2.7%               Not in a Degree/Credential Program                               14
     Four                                       4                    7             4.7%
     Five                                       5                    7             4.7%           5b) For those 550 students who are taking longer than expected to finish . . .
     Six                                        6                    1             0.7%
     Seven                                      7                    1             0.7%                Why is it taking you longer than expected to finish?
     Total Responses                                               149           100.0%                Single MOST IMPORTANT Reason:
     Missing Cases                                                   1                                 Courses were full                                               60           13.3%
                                                                                                       Courses not offered in desired semester                         81           18.0%
3)   Were you able to register in all the SPECIFIC courses                                             Desired courses/final exams offered at same time                14            3.1%
     you wanted this semester?                                                                         Changed program or area of specialization                       75           16.7%
     Yes                                                           638            59.3%                Delayed/denied entry into program of choice                     15            3.3%
     No                                                            437            40.7%                Chose to reduce course load                                     54           12.0%
     Total Responses                                             1,075           100.0%                Entered co-op program                                           53           11.8%
     Missing Cases                                                  18                                 Took time off to travel, work, etc.                             22            4.9%
                                                                                                       Financial reasons                                               22            4.9%
     How many SPECIFIC courses were you unable to get?                                                 Home (family) obligations                                        5            1.1%
     One                                       1                   165            40.1%                Work responsibilities                                            7            1.6%
     Two                                       2                   172            41.8%                Illness or disability                                            3            0.7%
     Three                                     3                    54            13.1%                Other                                                           39            8.7%
     Four                                      4                    14             3.4%                Total Responses                                                450          100.0%
     Five or more                              5                     6             1.5%                Missing Cases                                                  100
     Total Responses                                               411           100.0%
     Missing Cases                                                  26                                 Why is it taking you longer than expected to finish?
                                                                                                       ALL Reasons
     Why were you unable to register in all the SPECIFIC courses                                       Courses were full                                              227           41.7%
     that you wanted? (Check all that apply)                                                           Courses not offered in desired semester                        293           53.9%
     Courses were full                            326          76.2%              50.3%                Desired courses/final exams offered at same time               126           23.2%
     Courses had conflicting times                223          52.1%              34.4%                Changed program or area of specialization                      166           30.5%
     Exams had conflicting times                   42            9.8%              6.5%                Delayed/denied entry into program of choice                     58           10.7%
     Other                                         57          13.3%               8.8%                Chose to reduce course load                                    200           36.8%
     Total Multiple Responses                     648         151.4%             100.0%                Entered co-op program                                          113           20.8%
     Don't Know                                     7 %'s based on 428    %'s based on 648             Took time off to travel, work, etc.                            109           20.0%
     Missing                                        2      respondents.    total responses.            Financial reasons                                              102           18.8%
                                                                                                       Home (family) obligations                                       40            7.4%
                                                                                                       Work responsibilities                                           94           17.3%
                                                                                                       Illness or disability                                             9           1.7%
                                                                                                       Other                                                           59           10.8%
                                                                                                       Total Responses (multiple responses per student)              1596          293.4%
                                                                                                       Missing Cases                                                     6
                                                                                                       %'s based on 544 respondents taking longer to finish (excludes missing).




                                                                                     Appendix B
                                                                            - B2 -




                                                                 COURSE AVAILABILITY, continued

6)   In general, how SATISFIED were you with COURSE
     AVAILABILITY at SFU this Fall 2004 semester?
                                                  Course Level
                                              100          200             300       400
     Very Satisfied                           215          174              97        64
     Somewhat Satisfied                       303          345             233        98
     Not Very Satisfied                       103          113             148        85
     Not At All Satisfied                      42           44              75        65
     Undecided                                 10            7               7         8
     Total Responses                          673          683             560       320
     Not Applicable                            77           78             108       166
     Missing Cases                            343          332             425       607

     Very Satisfied                             31.9%         25.5%      17.3% 20.0%
     Somewhat Satisfied                         45.0%         50.5%      41.6% 30.6%
     Not Very Satisfied                         15.3%         16.5%      26.4% 26.6%
     Not At All Satisfied                        6.2%          6.4%      13.4% 20.3%
     Undecided                                   1.5%          1.0%       1.3%   2.5%
     Total Responses                           100.0%        100.0%     100.0% 100.0%

                                                                         BACKGROUND

7)   What credential(s) are you currently pursuing at SFU?                           10) When did you first begin attending SFU?
     (Check all that apply)                                                              Year
     Bachelor of Applied Science                                 96       9.1%           Before 1996                                                13     1.2%
     Bachelor of Arts                                           463      43.7%           1996                                                        7     0.7%
     Bachelor of Business Administration                        184      17.4%           1997                                                        5     0.5%
     Bachelor of Education                                       54       5.1%           1998                                                       11     1.0%
     Bachelor of Fine Arts                                       12       1.1%           1999                                                       29     2.8%
     Bachelor of General Studies                                 16       1.5%           2000                                                      113    10.7%
     Bachelor of General Studies (Applied Science)                7       0.7%           2001                                                      115    10.9%
     Bachelor of Science                                        180      17.0%           2002                                                      218    20.7%
     Bachelor of Science (IART)                                  26       2.5%           2003                                                      260    24.7%
     Bachelor of Science (ITECH)                                 37       3.5%           2004                                                      282    26.8%
     Bachelor of Science (Kinesiology)                           60       5.7%           Total                                                   1,053   100.0%
     Professional Development Program                            39       3.7%           Missing Cases                                              40
     Certificate                                                 60       5.7%
     Post Baccalaureate Diploma                                   7       0.7%             Semester
     None                                                        13       1.2%             Spring (January)                                         99     9.2%
     Other                                                       12       1.1%             Summer (May)                                            114    10.6%
     Total Responses (multiple responses per student)         1,266     119.5%             Fall (September)                                        867    80.3%
     Don't Know                                                  28                        Total Responses                                       1,080   100.0%
     Missing Cases                                                6                        Missing Cases                                            13
     %'s based on 1059 respondents.
                                                                                           Year and semester of first attendance at SFU:
8)   What Faculty are you in? (Check all that apply)                                                                        Spring      Summer    Fall    Total
     Applied Sciences                                           179      16.7%             Before 2000                           3           4     57       64
     Arts                                                       519      48.6%             2000                                  6           3    103      112
     Business Administration                                    126      11.8%             2001                                  9          11     95      115
     Education                                                   43       4.0%             2002                                 26          23    167      216
     Science                                                    229      21.4%             2003                                 17          15    227      259
     Unspecified                                                 25       2.3%             2004                                 36          49    197      282
     Total Responses (multiple responses per student)         1,121     104.9%             Total                                97         105    846    1,048
     Don't Know                                                  14                        Missing Cases                                                    45
     Missing Cases                                               10
     %'s based on 1069 respondents.                                                                                      Spring      Summer      Fall     Total
                                                                                           Before 2000                      0%           0%       5%        6%
9)   Are you in a co-op program?                                                           2000                             1%           0%      10%       11%
     Yes                                                        171      16.5%             2001                             1%           1%       9%       11%
     No                                                         865      83.5%             2002                             2%           2%      16%       21%
     Total Responses                                          1,036     100.0%             2003                             2%           1%      22%       25%
     Don't Know                                                  39                        2003                             3%           5%      19%       27%
     Missing Cases                                               18                        Total                            9%          10%      81%      100%




                                                                          Appendix B
                                                                               - B3 -




                                                                      BACKGROUND, continued

11) When you applied to SFU, what was the basis of your qualifications/credentials?     15) How many dependents do you have?
    High School                                                666         61.3%            None                                                       923     86.8%
    College/University or Technical Inst.                      407         37.5%            One                                                         43      4.0%
    Other                                                       13          1.2%            Two                                                         75      7.1%
    Total Responses                                         1,086         100.0%            Three                                                       11      1.0%
    Don't Know                                                   1                          Four                                                         5      0.5%
    Missing Cases                                                6                          Five or More                                                 6      0.6%
                                                                                            Total Responses                                          1,063    100.0%
12) Did you transfer any credits from another post-                                         Missing Cases                                               30
    secondary institution?
    Yes                                                        457         42.6%        16) Which statement best describes your CURRENT living arrangements?
    No                                                         617         57.4%            Living at home with parents/guardians                   703       64.9%
    Total Responses                                          1,074        100.0%            Living with other relatives                              29        2.7%
    Don't Know                                                   8                          Living in SFU residence                                  75        6.9%
    Missing Cases                                               11                          Living alone off campus                                  73        6.7%
                                                                                            Living with roommate(s) off campus                      141       13.0%
     How many transfer credits do you have?                                                 Living in a home that I own                              29        2.7%
     1 to 30                                                   114         28.7%            Other                                                    33        3.0%
     31 to 60                                                  267         67.3%            Total Responses                                       1,083      100.0%
     More than 60                                               16          4.0%            Missing Cases                                            10
     Total Responses                                           397        100.0%
     Don't Know                                                 52                      17) Are you an international student?
     Missing Cases                                               8                          Yes                                                         81      7.5%
                                                                                            No                                                       1,005     92.5%
13) What is your sex?                                                                       Total Responses                                          1,086    100.0%
    Female                                                     630         58.0%            Don't Know                                                   2
    Male                                                       456         42.0%            Missing Cases                                                5
    Total Responses                                          1,086        100.0%
    Missing Cases                                                7                      18) What method of travel do you use most often to get to/from SFU?
                                                                                            Drive a car (alone)                                         302    27.8%
14) In what year were you born?                                                             Car pool                                                     71     6.5%
    Prior to 1960                                               11          1.0%            Bus                                                         585    53.9%
    1960 to 1969                                                16          1.5%            Bicycle                                                       2     0.2%
    1970                                                         6          0.6%            Run/jog                                                       1     0.1%
    1971                                                         4          0.4%            Walk                                                         44     4.1%
    1972                                                         4          0.4%            Hitchhike                                                     1     0.1%
    1973                                                         5          0.5%            Other                                                        80     7.4%
    1974                                                         6          0.6%            Total Responses                                           1,086   100.0%
    1975                                                        12          1.1%            Missing Cases                                                 7
    1976                                                        14          1.3%
    1977                                                        17          1.6%        19) What is your average one-way commute time to SFU?
    1978                                                        22          2.0%            10 minutes or less                                          82      7.7%
    1979                                                        33          3.1%            11 to 20 minutes                                           188     17.6%
    1980                                                        62          5.8%            21 to 30 minutes                                           176     16.5%
    1981                                                        88          8.2%            31 to 40 minutes                                           132     12.3%
    1982                                                       177         16.5%            41 to 50 minutes                                           215     20.1%
    1983                                                       143         13.3%            51 to 60 minutes                                           138     12.9%
    1984                                                       173         16.1%            61 to 90 minutes                                           114     10.7%
    1985                                                       171         15.9%            More than 90 minutes                                        24      2.2%
    1986                                                       105          9.8%            Total Responses                                          1,069    100.0%
    1987                                                         3          0.3%            Missing                                                     24
    1988                                                         2          0.2%
    Total Responses                                          1,074        100.0%                                   Mean one-way communte time:42 minutes
    Missing Cases                                               19                                                 Median one-way commute time:40 minutes
                                       Average Age =      22.1




                                                                             Appendix B
                                                                               - B4 -




                                                                      BACKGROUND, continued

20) Are you currently employed?                                                         22) How many CREDITS are you currently registered for
    Yes                                                        584        53.7%             at SFU this semester (Fall 2004)?
    No                                                         503        46.3%             1 to 3                                                21      2.1%
    Total Responses                                          1,087       100.0%             4 to 6                                                39      4.0%
    Don't Know                                                   0                          7 to 9                                               169     17.2%
    Missing Cases                                                6                          10 to 12                                             377     38.5%
                                                                                            13 to 15                                             304     31.0%
     How many hours per week do you work?                                                   16 to 20                                              70      7.1%
     <5                                                         38         6.6%             Total Responses                                      980    100.0%
     6 to 10                                                   121        21.1%             Don't Know                                            89
     11 to 15                                                  133        23.2%             Missing/Invalid Cases                                 24
     16 to 20                                                  144        25.1%
     21 to 25                                                   54         9.4%              Full-time (12 or more credits)                      633     64.6%
     26 to 30                                                   46         8.0%              Part-time (fewer than 12 credits)                   347     35.4%
     31 to 35                                                   13         2.3%                                                                  980    100.0%
     36 to 40                                                   16         2.8%
     41 or more                                                  9         1.6%         23) How many CREDITS had you completed at SFU prior
     Total Responses                                           574       100.0%             to the Fall 2004 semester?
     Don't Know                                                  0                          None                                                 151     19.4%
     Missing Cases                                              10                          1 to 15                                               75      9.6%
                                                                                            16 to 30                                             140     18.0%
21) Were you registered in the Fall 2003 semester?                                          31 to 45                                              81     10.4%
    Yes                                                        723        66.5%             46 to 60                                              92     11.8%
    No                                                         365        33.6%             61 to 75                                              54      6.9%
    Total Responses                                          1,088       100.1%             76 to 90                                              51      6.6%
    Don't Know                                                   0                          91 to 105                                             56      7.2%
    Missing Cases                                                5                          106 to 120                                            50      6.4%
                                                                                            More than 120                                         28      3.6%
     How many credits were you registered for during the Fall 2003 semester?                Total Responses                                      778    100.0%
     1 to 3                                                      13          2.1%           Don't Know                                           271
     4 to 6                                                      15          2.5%           Missing Cases                                         44
     7 to 9                                                      83        13.6%
     10 to 12                                                   238        38.9%
     13 to 15                                                   207        33.8%
     16 to 20                                                    56          9.2%       24) What is your cumulative SFU grade point average?
     Total Responses                                            612       100.0%            New student (no CGPA available)                      143     14.3%
     Don't Know                                                  94                         < 2.50                                                89      8.9%
     Missing/Invalid Cases                                       17                         2.50 to 2.99                                         316     31.6%
                                                                                            3.00 to 3.49                                         302     30.2%
     Full-time (12 or more credits)                            451        73.7%             3.50 to 4.00                                         133     13.3%
     Part-time (fewer than 12 credits)                         161        26.3%             > 4.00                                                16      1.6%
                                                               612       100.0%             Total Responses                                      999    100.0%
                                                                                            Don't Know                                            68
                                                                                            Missing Cases                                         26


                                                                     INSTRUCTIONAL METHODS

25) How EFFECTIVELY do you learn in each of the
    following learning environments?

     a) Large Lecture (100 or more students)                                            d) Tutorial (small class led by TA)
     Very Effectively                                          107        10.2%         Very Effectively                                          426    40.5%
     Somewhat Effectively                                      552        52.6%         Somewhat Effectively                                      433    41.2%
     Not Very Effectively                                      303        28.9%         Not Very Effectively                                      158    15.0%
     Not at All Effectively                                     88         8.4%         Not at All Effectively                                     35     3.3%
     Total Responses                                         1,050       100.0%         Total Responses                                         1,052   100.0%
     Not exposed to this learning environment                   24                      Not exposed to this learning environment                   19
     Missing Cases                                              19                      Missing Cases                                              22




                                                                             Appendix B
                                                                       - B5 -




                                                          INSTRUCTIONAL METHODS, continued

    b) Small Lecture (less than 100 students)                                   e) Lab (scheduled and supervised lab time)
    Very Effectively                                       344     34.9%        Very Effectively                                             225         28.2%
    Somewhat Effectively                                   592     55.9%        Somewhat Effectively                                         394         49.4%
    Not Very Effectively                                    78      8.0%        Not Very Effectively                                         137         17.2%
    Not at All Effectively                                  14      1.2%        Not at All Effectively                                        42          5.3%
    Total Responses                                      1,028    100.0%        Total Responses                                              798        100.0%
    Not exposed to this learning environment                41                  Not exposed to this learning environment                     226
    Missing Cases                                           24                  Missing Cases                                                 69


    c) Seminar (small class led by instructor)                                  f) Open Lab (unscheduled drop-in lab)
    Very Effectively                                       467     55.4%        Very Effectively                                             137         18.3%
    Somewhat Effectively                                   300     35.6%        Somewhat Effectively                                         288         38.5%
    Not Very Effectively                                    66      7.8%        Not Very Effectively                                         216         28.9%
    Not at All Effectively                                  10      1.2%        Not at All Effectively                                       107         14.3%
    Total Responses                                        843    100.0%        Total Responses                                              748        100.0%
    Not exposed to this learning environment               197                  Not exposed to this learning environment                     272
    Missing Cases                                           53                  Missing Cases                                                 73




26) How IMPORTANT is it for you to have the opportunity to work                 27) How often do you VOLUNTARILY work in groups with
    in groups with fellow students on . . .                                         fellow students on . . .

                                                                                                                         Course               Studying for
    a) Course Assignments?                                                                                             Assignments               Exams
    Very Important                                         286     26.3%             Always                               97         8.9%      86          7.9%
    Somewhat Important                                     408     37.5%             Often                               250        23.0%     191         17.6%
    Not very Important                                     226     20.8%             Sometimes                           371        34.2%     360         33.1%
    Not at all Important                                   155     14.3%             Rarely                              256        23.6%     290         26.7%
    Undecided                                               12      1.1%             Never                               111        10.2%     159         14.6%
    Total Responses                                      1,087    100.0%             Total Responses                   1,085       100.0%   1,086        100.0%
    Missing Cases                                            6                       Missing Cases                         8                    7


    b) Exam Study?                                                              28) How often are you REQUIRED to work in groups with
    Very Important                                         267     24.6%            fellow students on . . .
    Somewhat Important                                     364     33.5%
    Not very Important                                     275     25.3%                                                 Course
    Not at all Important                                   162     14.9%                                               Assignments             Tutorials
    Undecided                                               19      1.7%             Always                               57         5.3%      99          9.2%
    Total Responses                                      1,087    100.0%             Often                               255        23.5%     347         32.1%
    Missing Cases                                            6                       Sometimes                           394        36.3%     410         37.9%
                                                                                     Rarely                              267        24.6%     154         14.2%
                                                                                     Never                               112        10.3%      71          6.6%
    c) Tutorials?                                                                    Total Responses                   1,085       100.0%   1,081        100.0%
    Very Important                                         301     27.7%             Missing Cases                         8                   12
    Somewhat Important                                     477     43.9%
    Not very Important                                     196     18.0%
    Not at all Important                                   101      9.3%
    Undecided                                               11      1.0%
    Total Responses                                      1,086    100.0%
    Missing Cases                                            7




                                                                     Appendix B
                                                                                - B6 -




                                                                              WORKLOAD

22) Generally speaking, how MANAGEABLE is the workload
    in your SFU courses?
    Very Manageable                                      114                 10.6%
    Somewhat Manageable                                  739                 68.6%
    Not Very Manageable                                  206                 19.1%
    Not at All Manageable                                 14                  1.3%
    Undecided                                              5                  0.5%
    Total Responses                                    1,078                100.0%
    Missing Cases                                         15

 23) Why is your workload generally unmanageable?                                                            MOST IMPORTANT                       ALL*
                                                                                                              Reason                            Reasons
     Taking too many courses                                                                                     9      3.7%                     42    19.1%
     Have too many course assignments                                                                           25     14.7%                    107    48.6%
     Have too much reading                                                                                      66     37.4%                    172    78.2%
     Have too many essays                                                                                        6      3.2%                     66    30.0%
     Have too many quizzes and/or exams                                                                          2      4.7%                     62    28.2%
     Course load is too unevenly distributed throughout semester                                                29     16.3%                     93    42.3%
     Have inadequate time management skills                                                                      9      7.9%                     67    30.5%
     Home (family) obligations take priority over your time                                                      2      2.1%                     51    23.2%
     Employment responsibilities take priority over your time                                                   13      5.3%                     56    25.5%
     Other                                                                                                       8      4.7%                     28    12.7%
     Total Responses                                                                                           169    100.0%                    744
     Missing Cases                                                                                              51
                                                                                                                                      * %'s based on 220 respondents.
                                                                   TEACHING ASSISTANT EFFECTIVENESS

31) Have you ever had a tutorial or lab at SFU which was
    taught by a Teaching Assistant?
    Yes                                                             1005     93.7%
    No                                                                48      4.5%
    Don't Know                                                        20      1.9%
    Total Responses                                                1,073    100.0%
    Missing Cases                                                     20

32) Of ALL the Teaching Assistants you have had at SFU
    how many were generally ...

     a) Interested in Teaching?                                                            e) Well organized?
     All                                                             166     16.5%         All                                                            117            11.7%
     Most                                                            646     64.3%         Most                                                           622            62.1%
     Not Many                                                        170     16.9%         Not Many                                                       244            24.4%
     None                                                              5      0.5%         None                                                            10             1.0%
     Uncertain                                                        17      1.7%         Uncertain                                                        8             0.8%
     Total Responses                                               1,004    100.0%         Total Responses                                              1,001           100.0%
     Missing Cases                                                     1                   Missing Cases                                                    4

     b) Able to explain topics clearly?                                                    f) Able to challenge you intellectually?
     All                                                             102     10.2%         All                                                            116            11.6%
     Most                                                            609     60.7%         Most                                                           437            43.8%
     Not Many                                                        282     28.1%         Not Many                                                       373            37.4%
     None                                                              8      0.8%         None                                                            48             4.8%
     Uncertain                                                         3      0.3%         Uncertain                                                       24             2.4%
     Total Responses                                               1,004    100.0%         Total Responses                                                998           100.0%
     Missing Cases                                                     1                   Missing Cases                                                    7

     c) Responsive to questions?                                                           g) Competent in oral and written English?
     All                                                            263      26.4%         All                                                            253            25.3%
     Most                                                           602      60.3%         Most                                                           497            49.7%
     Not Many                                                       128      12.8%         Not Many                                                       227            22.7%
     None                                                             3       0.3%         None                                                            14             1.4%
     Uncertain                                                        2       0.2%         Uncertain                                                        8             0.8%
     Total Responses                                                998     100.0%         Total Responses                                                999           100.0%
     Missing Cases                                                    7                    Missing Cases                                                    6




                                                                              Appendix B
                                                                       - B7 -




                                                     TEACHING ASSISTANT EFFECTIVENESS, continued

    d) Available for meetings and consultation?                                 33) In general, how SATISFIED are you with the instruction
    All                                                   287      28.8%            provided to you by TEACHING ASSISTANTS at SFU?
    Most                                                  533      53.4%            Very Satisfied                                           173       17.3%
    Not Many                                              123      12.3%            Somewhat Satisfied                                       634       63.3%
    None                                                    6       0.6%            Not Very Satisfied                                       159       15.9%
    Uncertain                                              49       4.9%            Not At All Satisfied                                      31        3.1%
    Total Responses                                       998      99.2%            Undecided                                                  4        0.4%
    Missing Cases                                           7                       Not Applicable                                             0        0.0%
                                                                                    Total Responses                                        1,001      100.0%
                                                                                    Missing Cases                                              4

                                                         COURSE INSTRUCTOR EFFECTIVENESS

34) OF ALL the Course Instructors you have had at SFU,
    how many were generally ...
    a) Interested in teaching?
    All                                                   217       26.5%           g) Clear on work expected?
    Most                                                  523       63.8%           All                                                         103    12.6%
    Not Many                                               70        8.5%           Most                                                        517    63.2%
    None                                                    1        0.1%           Not Many                                                    188    23.0%
    Uncertain                                               9        1.1%           None                                                          3     0.4%
    Total Responses                                       820      100.0%           Uncertain                                                     7     0.9%
    Missing Cases                                         273                       Total Responses                                             818   100.0%
                                                                                    Missing Cases                                               275
    b) Able to explain topics clearly?
    All                                                    93       11.4%           h) Developed/increased your interest in the subject area?
    Most                                                  582       71.1%           All                                                          64     7.8%
    Not Many                                              141       17.2%           Most                                                        422    51.7%
    None                                                    2        0.2%           Not Many                                                    296    36.3%
    Uncertain                                               1        0.1%           None                                                         28     3.4%
    Total Responses                                       819      100.0%           Uncertain                                                     6     0.7%
    Missing Cases                                         274                       Total Responses                                             816   100.0%
                                                                                    Missing Cases                                               277
    c) Responsive to questions?
    All                                                   153       18.8%           i) Fair in the grading of student work?
    Most                                                  556       68.2%           All                                                          87    10.6%
    Not Many                                              102       12.5%           Most                                                        577    70.5%
    None                                                    1        0.1%           Not Many                                                    110    13.4%
    Uncertain                                               3        0.4%           None                                                         11     1.3%
    Total Responses                                       815      100.0%           Uncertain                                                    33     4.0%
    Missing Cases                                         278                       Total Responses                                             818   100.0%
                                                                                    Missing Cases                                               275
    d) Available for meetings and consultation?
    All                                                   175       21.4%           j) Fair in the treatment of students?
    Most                                                  463       56.7%           All                                                         194    23.7%
    Not Many                                              127       15.6%           Most                                                        539    66.0%
    None                                                    4        0.5%           Not Many                                                     62     7.6%
    Uncertain                                              47        5.8%           None                                                          3     0.4%
    Total Responses                                       816      100.0%           Uncertain                                                    19     2.3%
    Missing Cases                                         277                       Total Responses                                             817   100.0%
                                                                                    Missing Cases                                               276
    e) Well Organized?
    All                                                   127      15.5%
    Most                                                  584      71.5%
    Not Many                                              102      12.5%
    None                                                    1       0.1%
    Uncertain                                               3       0.4%
    Total Responses                                       817      99.6%
    Missing Cases                                         276




                                                                     Appendix B
                                                                             - B8 -




                                                         COURSE INSTRUCTOR EFFECTIVENESS, continued

     f) Able to challenge you intellectually?                                 35) In general, how SATISFIED are you with the instruction
     All                                                        173      21.3%    you have received from COURSE INSTRUCTORS at SFU?
     Most                                                       512      62.9%    Very Satisfied                                                      202         22.0%
     Not Many                                                   110      13.5%    Somewhat Satisfied                                                  596         65.0%
     None                                                         8       1.0%    Not Very Satisfied                                                  108         11.8%
     Uncertain                                                   11       1.4%    Not At All Satisfied                                                  7          0.8%
     Total Responses                                            814      99.4%    Undecided                                                             3          0.3%
     Missing Cases                                              279               Not Applicable                                                        1          0.1%
                                                                                  Total Responses                                                     917        100.0%
                                                                                  Missing Cases                                                       176
                                                           REGISTRATION PROCESS & AFFORDABILITY

36) Interested in registering for courses one semester in advance?                    38) In response to rising tuition fees, what adjustments have you had to make
     (Select ALL that apply)                                                              this year?
    Very Interested                                              329     30.9%
    Somewhat Interested                                          356     33.4%            None                                                         172        16.6%
    Not very Interested                                          218     20.5%            Earn more money through employment                           531        51.1%
    Not At All Interested                                        133     12.5%            Ask for or borrow more money                                 448        43.1%
    Not Sure                                                      30      2.8%            Take fewer courses                                           239        23.0%
    Total Responses                                            1,066    100.0%            Cut back on living expenses to afford cost of tuition        455        43.8%
    Missing Cases                                                 27                      Take a cheaper program                                        19         1.8%
                                                                                          Plan to finish program sooner                                241        23.2%
                                                                                          Increase time to finish program (Take more employ sems)      128        12.3%
                                                                                          Enter the Co-op program                                      114        11.0%
37) Why would you be interested in registering in advance?                                Exit or avoid the Co-op program                               51         4.9%
    (Indicate all reasons)                                                                Other                                                         52         5.0%
    Convenience of registering for entire year at once          448      65.9%            Total Responses (multiple responses per student)           2,450       100.0%
    Being able to register before courses get full              501      73.7%            Missing Cases                                                 54
    Can plan for courses needed for program completion          545      80.1%            %'s based on 1,039 respondents
    Can plan around work schedule                               323      47.5%
    Can maintain registration priority                          246      36.2%
    Other                                                        32       4.7%
    Total Responses (multiple responses per student)          2,095     308.1%
    Missing Cases                                               413
    Total                                                     2,508
    %'s based on 680 respondents

     Why would you be interested in registering in advance?
     (Indicate most important reason)
     Convenience of registering for entire year at once          90      15.5%
     Being able to register before courses get full             202      34.7%
     Can plan for courses needed for program completion         222      38.1%
     Can plan around work schedule                               44       7.6%
     Can maintain registration priority                          14       2.4%
     Other                                                       10       1.7%
     Subtotal                                                   582     100.0%
     Missing Cases                                              511
     Total                                                    1,093




                                                                           Appendix B
                                                                                - B9 -




                                                                        OVERALL EVALUATION

39) Discuss any concerns you may have with regard to your SFU academic experience.
    A random sample of comments are provided in Appendix D.
    The distribution of comments by area of concern is shown below.

     Tuition Fees                                                  97      14.1%
     Instruction/Course Instructors                                81      11.8%
     Course Availability/Demand                                    76      11.1%
     Teaching Assistants                                           59       8.6%
     Course Format                                                 37       5.4%
     TA/Instructor English Language Skills                         31       4.5%
     Grading                                                       26       3.8%
     Registrar's Services                                          26       3.8%
     Course/Exam Scheduling                                        24       3.5%
     Program-Specific                                              22       3.2%
     Workload                                                      21       3.1%
     General-Positive                                              17       2.5%
     Campus Atmosphere                                             15       2.2%
     Parking/Transit/U-Pass                                        12       1.7%
     Academic Ennvironment                                         11       1.6%
     General-Negative                                              11       1.6%
     Food Services                                                 11       1.6%
     Facilities/Equipment                                          10       1.5%
     Degree Completion                                              9       1.3%
     Paper Flyer for Registration                                   9       1.3%
     Advising/Counselling                                           9       1.3%
     SFU@Surrey                                                     9       1.3%
     General-Misc                                                   8       1.2%
     Course Content                                                 8       1.2%
     Financial Aid                                                  8       1.2%
     Transition To/From SFU                                         6       0.9%
     Career Guidance                                                6       0.9%
     Library                                                        5       0.7%
     Administration/Staff                                           4       0.6%
     Advanced Registration                                          4       0.6%
     Student English Langauge Skills                                3       0.4%
     Computer Access/Equipment/Labs                                 3       0.4%
     Fall 2004 Survey                                               3       0.4%
     Policies/Procedures                                            2       0.3%
     International Issues                                           2       0.3%
     Curriculam Issues                                              1       0.1%
     Bookstore                                                      1       0.1%
     Total Comments                                               687     100.0%
     Total Respondents                                            415
     Missing Cases                                                762
     %'s expressed over the total number of categorized comments.

  * Comments were content analyzed and grouped into one or more areas of concern.
    A comment addressing 3 areas of concern is counted in each area.




                                                                              Appendix B
                                                       - C1 -



                               APPENDIX C SURVEY TRENDS
                                        COURSE AVAILABILITY

Were you able to register in the NUMBER of courses you wanted this semester?
                                                   1997    1998      1999    2000 2001 2002**   2003   2004
Yes                                              89.2% 89.0% 87.3% 85.7% 87.2%                 84.8% 86.2%
No                                               10.8% 11.0% 12.7% 14.3% 12.8%                 15.2% 13.8%
Total Responses                                 100.0% 100.0% 100.0% 100.0% 100.0%            100.0% 100.0%


In how many more courses did you want to register?
                                                   1997   1998   1999   2000   2001 2002**   2003   2004
One                                               69.7%  77.4% 63.7% 66.2% 68.8%            69.6% 62.4%
Two                                               23.8%  13.9% 31.5% 25.6% 19.9%            18.7% 24.2%
Three                                              1.6%   3.5%   3.2%   2.3%   3.5%          1.8%   2.7%
Four                                               4.1%   1.7%   0.8%   3.8%   3.5%          6.4%   4.7%
Five                                               0.8%   1.7%   0.8%   1.5%   4.3%          3.5%   4.7%
Six +                                                     1.7%          0.8%                        1.3%
Total Responses                                  100.0% 100.0% 100.0% 100.0% 100.0%        100.0% 100.0%


Were you able to register in all the SPECIFIC courses you wanted this semester?
                                                     1997    1998      1999     2000 2001 2002**   2003   2004
Yes                                                64.9% 59.9% 59.5% 58.5% 57.9%                  54.1% 59.3%
No                                                 35.1% 40.1% 40.5% 41.5% 42.1%                  45.9% 40.7%
Total Responses                                   100.0% 100.0% 100.0% 100.0% 100.0%             100.0% 100.0%


How many SPECIFIC courses did you want to get?
                                                   1997   1998   1999   2000   2001 2002**   2003   2004
One                                               43.3% 38.3% 38.5% 39.6% 37.4%             37.6% 40.1%
Two                                               40.1% 46.7% 41.5% 45.5% 44.0%             46.3% 41.8%
Three                                             11.3%   9.6% 13.7% 11.5% 14.1%            12.4% 13.1%
Four                                               3.7%   3.4%   4.8%   2.1%   2.7%          3.1%   3.4%
Five                                               0.2%   1.0%   1.5%   0.8%   0.9%          0.6%   1.5%
Six +                                              1.2%   1.0%          0.5%   0.9%
Total Responses                                  100.0% 100.0% 100.0% 100.0% 100.0%        100.0% 100.0%


Why were you unable to register in all the SPECIFIC courses that you wanted?
                                                        1997*      1998  1999 2000    2001 2002**    2003    2004
Courses were full                                                84.6% 83.4% 80.1%   83.1%          76.1%   76.2%
Courses had conflicting times                                    47.0% 51.1% 47.8%   47.6%          40.6%   52.1%
Exams had conflicting times                                       7.6% 11.6%  9.2%    8.3%           6.7%    9.8%
Other                                                             5.9%   6.0% 8.4%   10.3%           7.0%   13.3%
Total Responses (Multiple Responses per Student)
* Data not available. This question was not included in the 1997 survey.
** Undergraduate Student Survey was not administered in 2002.




                                                     Appendix C
                                                         - C2 -


How long is it actually taking you to complete your degree/credential at SFU?
                                                      1997     1998      1999     2000   2001 2002**   2003   2004
Shorter than expected                                 2.6%     3.0%      1.9%     1.4%   1.4%          2.2%   2.1%
Same as expected                                     28.0% 28.4% 28.7%           27.2% 27.3%          27.5% 26.9%
Longer than expected                                 52.0% 49.2% 52.3%           53.9% 51.9%          52.1% 51.2%
Don't Know                                           17.4% 19.4% 17.2%           17.5% 19.4%          18.2% 19.7%
Total Responses                                     100.0% 100.0% 100.0%        100.0% 100.0%        100.0% 100.0%


What is the single most important reason it is taking you longer than expected to complete your degree?
                                                       1997     1998    1999      2000    2001 2002**     2003   2004
Courses were full                                    12.8% 14.8% 16.4% 19.5% 14.4%                       19.0% 13.3%
Courses not offered in desired semester              12.4% 14.3% 12.6% 15.3% 14.4%                       15.3% 18.0%
Courses/exams offered at the same time                 7.4%    4.3%     2.8%      1.9%    1.6%            2.7%   3.1%
Changed specialization or program                    16.5% 18.6% 14.9% 13.0% 12.6%                       15.3% 16.7%
Delayed/denied entry into program
Chose to reduce course load                          23.1% 19.6% 23.0% 16.7% 18.4%                       13.3% 12.0%
Entered co-op program
Took time off to travel, work, etc.
Financial reasons                                      4.7%    5.4%     6.4%      2.8%    2.9%            6.7%   4.9%
Home (family) obligations                              1.9%    2.8%     2.3%      0.9%    1.3%            0.2%   1.1%
Work responsibilities                                  4.7%    3.8%     5.3%      1.2%    1.6%            2.0%   1.6%
Illness or disability
Other                                                16.5% 16.3% 16.4%            5.3%    9.1%            4.9%   8.7%
Total Responses                                     100.0% 100.0% 100.0% 100.0% 100.0%                  100.0% 100.0%


In general, how SATISFIED were you with COURSE AVAILABILITY this semester at SFU (100-Level)?
                                               1997   1998   1999    2000     2001              2003   2004
Very Satisfied                                39.4% 33.8% 32.3% 35.3% 35.3%                    31.1% 31.9%
Somewhat Satisfied                            40.9% 40.7% 42.8% 41.5% 42.0%                    43.2% 45.0%
Not Very Satisfied                            13.0% 15.1% 16.8% 15.1% 13.1%                    17.9% 15.3%
Not at All Satisfied                           5.4%   8.4%   7.4%    6.9%     8.2%              6.5%   6.2%
Undecided                                      1.3%   1.9%   0.6%    1.2%     1.4%              1.3%   1.5%
Total Responses                              100.0% 100.0% 100.0% 100.0% 100.0%               100.0% 100.0%

In general, how SATISFIED were you with COURSE AVAILABILITY this semester at SFU (200-Level)?
                                               1997   1998   1999    2000     2001              2003   2004
Very Satisfied                                27.7% 27.2% 23.6% 24.4% 27.0%                    18.9% 25.5%
Somewhat Satisfied                            49.8% 48.6% 51.0% 46.7% 47.8%                    49.4% 50.5%
Not Very Satisfied                            14.6% 18.0% 17.9% 18.6% 17.8%                    22.2% 16.5%
Not at All Satisfied                           6.8%   4.8%   6.2%    9.3%     6.2%              8.2%   6.4%
Undecided                                      1.1%   1.4%   1.3%    1.0%     1.2%              1.4%   1.0%
Total Responses                              100.0% 100.0% 100.0% 100.0% 100.0%               100.0% 100.0%




                                                      Appendix C
                                                            - C3 -


In general, how SATISFIED were you with COURSE AVAILABILITY this semester at SFU (300-Level)?
                                               1997   1998   1999    2000     2001              2003   2004
Very Satisfied                                22.5% 23.4% 20.7% 20.7% 21.3%                    17.4% 17.3%
Somewhat Satisfied                            41.0% 44.4% 39.7% 36.5% 45.3%                    42.4% 41.6%
Not Very Satisfied                            22.9% 20.5% 26.7% 24.6% 19.7%                    25.9% 26.4%
Not at All Satisfied                          11.2% 10.1% 11.4% 16.5% 12.5%                    12.4% 13.4%
Undecided                                      2.4%   1.4%   1.5%    1.6%     1.1%              1.8%   1.3%
Total Responses                              100.0% 100.0% 100.0% 100.0% 100.0%               100.0% 100.0%

In general, how SATISFIED were you with COURSE AVAILABILITY this semester at SFU (400-Level)?
                                               1997   1998   1999    2000     2001              2003   2004
Very Satisfied                                21.3% 25.1% 23.0% 21.8% 23.5%                    22.6% 20.0%
Somewhat Satisfied                            34.9% 32.2% 35.9% 32.5% 33.6%                    34.1% 30.6%
Not Very Satisfied                            23.9% 20.8% 23.8% 23.6% 23.3%                    22.1% 26.6%
Not at All Satisfied                          16.6% 16.7% 14.9% 17.1% 18.5%                    15.6% 20.3%
Undecided                                      3.4%   5.2%   2.3%    4.9%     1.1%              5.6%   2.5%
Total Responses                              100.0% 100.0% 100.0% 100.0% 100.0%               100.0% 100.0%



                                          INSTRUCTIONAL METHODS
How effectively do you learn in each of the following learning environments?
(Distribution of "Very Effective" or "Somewhat Effective" Responses):
                                                       1997     1998    1999   2000*   2001* 2002**    2003*   2004*
Large Lecture                                        68.8% 64.7% 62.9%                                         62.8%
Small Lecture                                        94.7% 91.6% 90.8%                                         90.8%
Seminar                                              94.8% 92.1% 93.7%                                         91.0%
Tutorial                                             83.4% 81.6% 83.9%                                         81.7%
Lab                                                  77.2% 73.6% 78.5%                                         77.6%
Open Lab                                             68.6% 57.0% 58.1%                                         56.8%



                                                    WORKLOAD
Generally speaking, how MANAGEABLE is the workload in your SFU courses?
                                              1997     1998    1999 2000*              2001* 2002***   2003*    2004*
Very Manageable                               9.5% 13.0% 12.7%                                                  10.6%
Somewhat Manageable                          68.3% 65.5% 64.8%                                                  68.6%
Not Very Manageable                          19.4% 18.8% 20.2%                                                  19.1%
Not At All Manageable                         2.2%     2.2%    1.5%                                              1.3%
Undecided                                     0.6%     0.5%    0.8%                                             50.0%
Total Responses                             100.0% 100.0% 100.0%                                               149.6%


* Data not available. These questions were not included in the survey.




                                                          Appendix C
                                                            - C4 -


                  TEACHING ASSISTANT AND COURSE INSTRUCTOR EFFECTIVENESS
Of ALL the TEACHING ASSISTANTS you have had at SFU, how many had the following instructional traits?
(Distribution shows "All" or "Most" TA's who possessed these instructional traits).
                                                   1997     1998      1999 2000* 2001* 2002** 2003*    2004*
Interested in teaching                            81.7% 81.7% 82.4%                                    80.8%
Able to explain topics clearly                    72.6% 74.5% 71.9%                                    70.9%
Responsive to questions                           86.8% 89.4% 87.6%                                    86.7%
Avail. For meetings/consultation                     n/a 79.7% 82.1%                                   82.2%
Well organized                                    71.4% 73.8% 74.6%                                    73.8%
Able to challenge you intellectually              55.3% 57.0% 57.0%                                    55.4%
Competent in oral and written English             81.2% 80.2% 78.3%                                    75.0%
  Average Across All Traits                       74.8% 76.6% 76.3%                                    75.0%
  % Very + Somewhat Satisfied with TA's           78.8% 78.8% 81.4%                                    80.6%

Of ALL the COURSE INSTRUCTORS you have had at SFU, how many had the following instructional traits?
(Distribution shows "All" or "Most" Course Instructors who possessed these instructional traits).
                                                    1997    1998     1999 2000* 2001* 2002** 2003*     2004*
Interested in teaching                            89.8% 89.3% 90.5%                                    90.3%
Able to explain course topics clearly             81.3% 83.2% 81.7%                                    82.5%
Responsive to questions in class                  82.5% 81.0% 86.1%                                    87.0%
Available for meetings and consultation           77.6% 76.0% 79.8%                                    78.1%
Well organized**                                                    88.9%                              87.0%
Able to challenge you intellectually**                              84.9%                              84.2%
Clear on work expected                            78.0% 78.3% 76.9%                                    75.8%
Developed/increased interest in subject           57.2% 62.8% 60.6%                                    59.5%
Fair in their grading of student work             80.6% 81.7% 77.7%                                    81.1%
Fair in the treatment of students                 86.8% 88.4% 86.9%                                    89.7%
  Average Across All Traits                       78.1% 78.9% 80.8%                                    80.6%
  % Very + Somewhat Satisfied with Instr.         88.7% 88.9% 88.4%                                    87.0%
** New questions added in 1999.


* Data not available. These questions were not included in the survey.




                                                          Appendix C
APPENDIX D ACADEMIC EXPERIENCE – OVERALL EVALUATION
 Listed on the following pages are 150 randomly selected comments in response to the question:
 “Discuss any concerns you may have with regard to your academic experience at SFU.”
      • The comments are listed in descending order of frequency of concern. The number of comments listed in
          each category is in proportion to the total number of comments identified in each category. (see Appendix
          B, question 39 for comment frequencies).
      • Each comment is preserved in its entirety, although only a portion of the comment may be relevant for the
          particular category in which it is reported.
      • In some cases the comment has been edited to protect the identities of individuals that were identified by
          name (indicated by ***). As well, some comment have been edited (indicated by ###) to edit offensive
          language.

 Tuition Fees (14.1%)*
     •   I don’t like the fact that tuition fee is increasing. The courses get full very soon and we have to register
         during exam time, which is a very critical time.
     •   Stop increasing tuition fees please.
     •   No more increase in tuition fee! More core courses should be offered in the summer semester.
     •   High tuition fees. I have to take at least 1 semester off during the year to earn money for my other 2, which
         means it will take me longer to finish my degree. Also, I take less courses at once so it’ll be cheaper for me
         at that time.
     •   Lower tuition fees and we’ll talk.
     •   Mostly, the high cost, especially for international students.
     •   Costs too much.
     •   Rising tuition fees are a major problem, as due a health condition, it is impossible for me to work while
         taking a full course load. This means I will be coming out of school with a massive amount of debt to pay
         off. I feel this cycle leads to far less people becoming educated at a post secondary level with knowledge
         becoming concentrated in the financially elite. P.S. Chartwell’s monopoly is ###.
     •   Rising cost of tuition.
     •   Stop charging me so much money, it is far too expensive. Larger faculty in Anthro. Course load and topic
         limited.
     •   It costs too much and I feel that my degree will not help me in achieving the career I want. It’s been a good
         time however.
     •   It seems like that you need to be rich and have a lot of money to finish the post-secondary. The cost is too
         high for an average person to afford.
     •   As an international student, the highly increasing tuition fees is undesirable. However, whether SFU
         provide equalized treatment when international students handing in so much money. The academic
         atmosphere is good but the bell curve grading make people crazy.
     •   Tuition increase of over 145% during program. SFU not well recognized nationwide/worldwide (in the
         East).
     •   I’d like tuition fees to not increase so I don’t start my post university life with a massive debt.
     •   Tuition fees are becoming prohibitive, minimum wage not sufficient to go to school. Some lecturers
         particularly in Math/Sciences are not competent communicators. Lecturer/TA training in the education
         faculty excellent, some of this education material should be mandatory for instructors in all disciplines. U
         pass program and campus services are exemplary. Healthier/less costly food options on campus would be
         beneficial.



         *
          Comments were randomly selected in proportion to the number of comments received by area of concern.
         Proportion of comments by category is indicated by (%)
   •   My main concerns are financial, I’m unemployed, and though I’m saving on living expenses by living at
       home, there’s six of us and I can’t get money from my parents every semester. Though I am looking for
       work, it’s hard to find convenient places that can work around my availability and flexible with days off for
       studying. If tuition keeps getting higher, I hate to think what I will be forced to do.
   •   Tuition is too much, and many students can’t afford to take a full course load.
   •   As time progresses, I’m afraid that the tuition will be way too high and only the privileged will be able to
       attend university. As a direct result of the tuition increase, I’ve personally had to put more hours in work,
       which inevitably takes away time from school and homework. Currently, students are trying to make ends
       meet and running themselves ragged.
   •   Tuition is too expensive. Need more IBM computers, photocopying machines and telephones. Better places
       to study. Cleaner facilities. Decrease line ups for paying tuition or buying books. More office hours.
   •   Concerns about rising tuition fee and student activity fee. Courses are full quickly after registration starts.
       School should open more session.

Instruction/Course Instructors (11.8%)*
   •   Many classes are overpriced for what they are worth. Many instructors don’t teach anymore, they just
       photocopy handouts, we read them and discuss them. I feel this is crap and a real rip off. I have had better
       instruction and learned much more at the college level than here in this isolated dump. My only experience
       here is the higher prices for everything and the pain in the ### to get up here, let alone park. I am honestly
       glad it is near the end for me and thank God, I won’t have to see this overpriced, low quality, #### hole
       (pretty pricey for a degree).
   •   Need better, more experienced profs. Need to be better with scheduling courses (times they are offered
       within a semester) so classes most people need to take together don’t conflict. Spread out exam schedule
       for course people need to take together so they are not on the same day.
   •   Profs and TA’s not very approachable. Marking sometimes unfair.
   •   For the first year courses, most instructors are not clearly in their teaching materials. TA’s are nice, but
       sometimes some TA’s are not that helpful in the materials learned in class.
   •   It is possible to figure out what we need to do to successfully engage with the assigned professors and other
       individuals. The problem is that, once you have gotten a sense of all these requests, you realize they’re
       good at pointing you towards them. Everything is implicit and unclear, with respect to them.
   •   I have found some profs to be arrogant. They talk about their opinions rather than fact and talk about the
       books they’ve written, etc. during lecture; it’s distracting and rather annoying.
   •   It is generally good. The professors are excellent. However, Ta’s should not be used for 300 and 400 level
       courses. They barely know more than the students in the class and are generally disorganized. Classes are
       also far too large and I am having to pay more for less time with my instructors. I also feel that further
       studies are becoming less realistic option for me as the tuition increases.
   •   Good teachers, poor TA’s. More emphasis is needed on practical learning, meaning relevant to the job you
       will be getting into.
   •   Material is usually not delivered properly. Some instructors are new and teach poorly, therefore, there is a
       need to supervise those new instructors. We have ACT meetings, which help people like program director,
       program dean to adjust the program. Staff on the management are willing to listen to student’s comments,
       however no action is taken to right the wrongs. Overall, it is a frustrating and disappointing academic
       experience at SFU.
   •   Some course instructors like doing research more than teaching. They leave class early to work on other
       things such as research. They do not participate well.
   •   I’ve been to SFU Burnaby and SFU Surrey. The SFU Burnaby has much better teaching but poor
       evaluation. SFU Surrey has better evaluation and poor teaching.
   •   Certain course lecturers definitely need to add some zest in their lectures. Being monotonous is not the
       way to go.

       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
   •   Lectures are ineffective especially math ones. Where all we do is what is in our notes. I learn a lot more at
       tutorials. Too much readings and course workload.
   •   Teachers seem too great to care about their students. Are stuck up!
   •   Many of the profs only seem to care about you if you are a top student. I have been ridiculed and openly
       laughed at by a French professor. Some profs seem to only care about their research and not the classes
       they teach. Also, I am sick of being made to feel dumb if I don’t have a 3.9 GPA.
   •   Have professors that clearly explain what they are looking for in terms of assignments and for answers on
       tests.
   •   I always get discriminated by the professor. I’m currently suffering from depression. I’m very dissatisfied
       with the depression assistance that were offered at this school.
   •   Too many teachers relying on power point presentations. Course work uneven over course of the semester.

Course Availability/Demand (11.1%)*
   •   Course availability is horrific. I hate paying for courses I don’t really want to take but have to maintain my
       timeline for graduating.
   •   I am so confused about the registration time for me in each semester. Could you explain how did you
       arrange it for different students? I actually transferred from college, is that mean I lose chance to register
       earlier than people who go to SFU at the beginning (from high school)?
   •   Not getting courses because full, late registration date.
   •   Very difficult to get into some courses at second level (200), classes fill up fast.
   •   Not happy with the availability of International Business courses. Because of the lack of offering, have
       decided to drop that concentration in order to graduate without too much delay.
   •   My biggest concern is not being able to get all the courses I want to finish my degree.
   •   Some courses aren’t offered in all semesters.
   •   I find courses in my program Spatial Information Sciences do not offer courses consecutively each
       semester; so prereq’s are difficult to achieve. This prolongs my time to finish my degree. Geog 255 and
       Geog 355 offered in same semester!
   •   Class conflicts and classes offered infrequently make degree completion lengthy. Group work (for
       assignments/presentations) more difficult than useful.
   •   I find it strange that you set a cap on number of students per course before registration. Many first year
       courses tend to be full and there is still a substantial number of students wanting to get in. I also think the
       tuition increase are very unjustified, there was never any explanation given, just that the price freeze ended.
   •   My main concern is that courses aren’t available every semester and that with rising tuition costs, it is
       becoming increasingly difficult to think about finishing my degree, so close but yet so far!
   •   Cognitive science courses are offered too rarely, only once a year, less students are able to get in an
       evening course.
   •   The only real concern is the offerings of upper division courses, namely specific course can be offered up
       to over a year apart. If you miss it near the end of a degree, you may have to wait an extra year. So, make
       required courses available more often. Also, although I would like to register one semester in advance, do
       not get rid of the trimester system!
   •   It would be better if SFU offers more courses and classes. Most of the time courses get filled so fast, I
       needed to wait for whole year to take that course. Some professors are using not useful textbook that is so
       thick and expensive and not even cover the half of the textbook.
   •   I am afraid that it is going to take me much longer than the average 4 years to complete my bachelor of arts
       degree, because of poor course availability and cost.
   •   I have only one complaint, not able to get some courses because they were full.



       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
   •   I wish I could take the course I need/want, but I can’t. It’s very frustrating, especially when I have such
       late registration times, but friends of mine who are in the same year/program and with the same GPA and
       number of credits get the first day of registration. Also Go SFU sucks ###.

Teaching Assistants (8.6%)*
   •   Not satisfied with TA that cannot explain well and not confident in material of courses.
   •   TA should go over important information more clearly in tutorial so students better understand the
       information that they absolutely need to know.
   •   Some of the teaching assistants are simply very unhelpful. They don’t seem to know anymore than we do,
       or at least they’re unable to communicate and show us what they know.
   •   I often find it shocking that the quality of teaching and/or presentations by TA’s is so poor when it is so
       expensive to attend SFU. Whatever happened to ‘you get what you pay for’.
   •   I personally have had a good experience, but I know that in the Science Faculty, they appoint TA’s based
       on whether they’re enrolled in graduate studies and many of these TA’s have a low interest level in
       teaching (prefer research, cannot or aren’t willing to explain). Better system of selecting TA’s is based on a
       professor’s interview/recommendation of TA’s.
   •   Not all courses offer tutorials and not all TAs or instructors make themselves available for help. I feel like
       I’m on my own, especially in my computer course.
   •   I am not too satisfied with open workshop system, in which students are in workshop with more than one
       TA and student has to go up to them for answer or help. I would rather like to see more of a tutorial session
       where TA list examples or problems and discussing them in class.
   •   More TAs.
   •   I have many problems with distance courses with TA being unavailable, unable to answer questions and
       miscommunication. Presently, I am taking a course that uses first class and my group is finding it difficult
       to get through projects as my TA is not responding to our questions fast enough and she lacks accuracy.
   •   Teaching assistants who can communicate properly with the students.
   •   TAs seem to be unqualified. I am concerned about TAs who have not even finished their undergraduate
       degrees being able to TA.
   •   I enjoyed every tutorial taught by a TA save for one. Many students after the course was completed had a
       negative experience similar to mine. The problem here was no one brought this up as an issue for the
       English department to critically assess this TA’s ability to teach. I believe this happened because students
       are afraid to voice their opinion during the semester regarding their TA. Can anything be done about this?
       Make it more comfortable for students to unite to help their position as a student in the tutorial and help the
       TA understand what he/she needs in terms of teaching development, before semester is over (same for
       profs)!
   •   I am extremely concerned with the quality of TAs in business faculty. Out of 3 courses, 2 TAs have shown
       extreme lack of preparation, inability to communicate effectively with students in a class setting, inability
       to express expectations on assignments, and inability to adequately prepare students for major
       assignments/projects. In contrasts I found Arts TAs to be more organized and more able to incite
       discussions and interest in a class setting.

Course Format (Tutorial System/Class Size/Instructional Methods) (5.4%)*
   •   Cramming of large groups of students into large lecture halls is extremely ineffective for learning.
   •   Class size. Workload – need the ability to have a balanced life and get good marks. Oh and I hate being
       forced to do group work!
   •   Perhaps more interactive.




       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
   •   Group assignments without class time are inconvenient and stressful due to the large area from which
       students come (we live too far way from each other). I don’t want to register a semester in advance because
       that is too far to know what I want to take or even what I will be doing for that semester.
   •   I think every course should have website. It is very useful and helpful.
   •   Too much reading! Too many daily deadlines (posts).
   •   I find seminars (4th year) not has stimulating as having lectures and tutorials.
   •   Need tutorials instead of three hour lectures. It’s hard to understand concepts in large group. Have time for
       discussion, three hours too long.

English Language Skills of TAs/Instructors (4.5%)*
   •   Make sure TA’s have adequate English/teaching skills (i.e. Teaching course). Main reason I skip tutorials.
   •   2-credit Science courses should be 3 credits, in comparison to 3 credit Arts courses, it is the same course
       load. Do a pre-screening for TA’s in English and teaching methods. Instead of raising tuition 20% within
       SFU for students, make more cut backs in funding and expenditures.
   •   TA’s who can’t speak English very well. How am I supposed to learn if they can barely explain a topic?
       How do these Ta’s get chosen? Why are some courses only offered once a year? My graduation gets
       pushed back if I miss a class. Why can’t all faculties teach intersession courses in the summer? More
       convenient for a lot of students!
   •   All Ta’s and professors should speak English well! We should be able to understand them when they
       speak!
   •   The instructors and TA’s who cannot speak English and understand it at the level. University English
       students is unacceptable. Why am I paying money and wasting my time to listen to a person who is
       supposed to be teaching me something when I cannot understand them. I don’t like how a person like this
       who isn’t competent in English can determine my GPA and ultimately which faculty and career I will have.
       Also, I think that the Business Admin should lower GPA requirements for current students or have an
       interview process because I believe it is unfair for students who have 1 bad semester to be penalized.
   •   TA’s competence in English for Physics and Economics, hard to understand their English, which makes it
       hard to learn, because a lot of miscommunication, not impressed.
   •   Many instructors and TA’s have not been fluent in English which makes it very hard to understand. In
       some courses, even when you end up doing well, it can be very discouraging when the class average is so
       low. Exams should not be discouraging!

Registrar’s Services (3.8%)*
   •   1) Registration dates (GoSFU) are handed out unfairly. Students who are on AP have an earlier registration
       date than me because they previously held a scholarship. 2) Some profs have been absolutely terrible and
       may have made my learning process tougher in other courses. 3) We at SFU should get a longer reading
       break…more than 2 days.
   •   I find it very frustrating that there is no cashier office anymore. It makes it more frustrating and longer
       time when you have to pay tuition. That’s all I can think of today.
   •   I don’t think that people who received a scholarship and then lost it should still get the very first day of
       registration. If they didn’t work hard enough to keep the scholarship, they shouldn’t still get the advantages
       of it.
   •   The registration system is not conclusive to enabling students to get the courses they need/want. There is
       considerable unfairness when some teachers enroll students on their own while other’s refuse. This means
       that if you go on the wait list for a course and get in and then sign up in a lower place on the wait list for a
       class that will not sign you in.
   •   Technical problems with services (registration, site, etc.).



       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
   •   The registration process is needlessly stressful, when a required course is only offered once per year, there
       is a great pressure to get that course in the semester it is offered. But after it is full by the time of my
       registration date, the selection of upper division courses (especially in Sociology) are very limited and
       many of the more interesting topics seem only to be offered at Harbour Centre! The limited selection
       offered, means students have to take courses not of interest to them in order to maintain full time student
       status for financial assistance. We need a larger selection of courses offered.

Grading/Marking (3.8%)*
   •   SFU grading scheme is too difficult and tough!
   •   Great co-op program. Gives opportunity to find a job (part-time_ related to study. Unfair sometimes when
       compared to students who have more time to study especially in curved grade scale classes. Bad idea in
       classes with participation marks, what if students are shy and quiet?
   •   Fairness of work marked by TA and quality of marking.
   •   I hate it when professors grade on a curve. Students who achieve a B grade are reduced to a D. What
       chance do we have of passing a course then? Professors shouldn’t have a right to change their grading
       policies! Leave it the way it is!
   •   I recently transferred from Uvic and am quite disappointed in SFU. Grading on a curse is ridiculous, we
       pay good money to come here and for what? To hope that there are students dumber than you? The
       percentage you get on a test should be your grade. Not how well you compare to others. I didn’t pay
       money to compete. Also, the school is gross and dirty, lecture halls are rarely clean and are quite run down.
       Bathrooms disgusting.
   •   Grading curves tend to force the students to compete only for grades and forget about the course itself.
       This is the most important concern that I can remind of.

Course/Exam Scheduling/Frequency of Offering/Selection/Location (3.5%)*
   •   Plan better timetables for students, more options, for example 2 Math 152 offered instead of one. Make
       one in morning, one in afternoon, so smaller classes and have an option to come at 8:30 AM, which is too
       early for some people who live 2 hours away!
   •   The courses are always offered in awkward times, making it hard to plan each semester and the Bachelor
       career as a whole. Always packed many big course load courses together, making it hard to bring my
       grades up.
   •   8:30 classes are disliked. TechBC is a very nice school and I am glad to be part of a close unit community
       instead of a school like SFU Burnaby.
   •   There are not enough sections available for lectures on classes. There are too many conflicts in time and
       other factors.
   •   It would be perfect if I can squeeze all courses including tutorials and lectures into two/three days so I don’t
       waste so much time commuting and so I can get more sleep. Schedule time conflicts are a huge issue for
       those who try to complete requirements ASAP.

Program-Specific Concerns (3.2%)*
   •   The Chemistry department’s course labs need to be restructured in a way that reduces the stress level of
       students. It would seem that the majority of students have a very negative experience in the introductory
       Chemistry program.
   •   The school may come up with more options of specific programs in Science.
   •   In my History 101 course, I feel like I’m a goose being force fed to make pate de fois grous. Too much
       content, not enough time for discussion. In Math & Ed courses, instruction is very competent and
       pace/content is wonderful. History TA is not sufficiently rigorous in discussion, unclear re : requirements
       and overly strict in grading.


       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
   •   I think the Business program should be revamp to introduce more case study oriented courses. Higher
       quality of professors is required with a desire to motivate and inspire students.
   •   Why are you killing off all the tutorials for psychology courses? 210 should have one. They are necessary
       for some courses.

Workload (3.1%)*
   •   Most of courses aren’t designed for students who need to work to earn their tuition. The courses are either
       too much readings or assignments. However, I think it’s still good to study in SFU.
   •   Academic is decent, could be cheaper. Socially, SFU sucks. The campus needs renovations. Happy colors
       – enough with the cement. Also, I wish I could take 5 classes a semester, but the course load is just too
       heavy to manage it with work.
   •   The course fees are so expensive, I work 30 hours per week. Almost can balance the fees and my living,
       but I have not enough in study.
   •   There is a tendency for most work in most classes to be assigned all at once. Making for periods of an
       extreme amount of work, and others with very little work, but it is not spread out very much.
   •   I believe that the academic experience at SFU has become too overwhelming by tuition fees and workload,
       that we are not gaining much from this experience because we are forced to go through the motions. Most
       students are forced to work while attending school but we become overwhelmed by the workload we are
       required to do. I believe the profs do not take that into consideration.

General Positive Comments (2.5%)*
   •   SFU is a good school.
   •   No concerns!
   •   Generally, my experience has been positive. There are some issues with workload and degree requirements
       (there are too many to take). As well some (not all) teachers do not seem to care or put as much effort into
       teaching. These however are isolated experiences.
   •   It’s a very challenging experience, but I like the school.

General Positive Comments (2.5%)*
   •   SFU is a good school.
   •   Generally, my experience has been positive. There are some issues with workload and degree requirements
       (there are too many to take). As well some (not all) teachers do not seem to care or put as much effort into
       teaching. These however are isolated experiences.
   •   I love SFU!
   •   It’s a very challenging experience, but I like the school.

Atmosphere/Campus Life (2.2%)*
   •   The school lacks school spirit; nonetheless, I have acquired a lot of valuable knowledge at the school.
   •   It’s a prison. Courses too hard compared to UBC. Not fair.
   •   Need better campus atmosphere. More community activities. More areas to relax and read, i.e. more
       couches somewhere!

Parking/Transit (1.8%)*
   •   More parking spaces. More variety of courses. Better availability of courses. More food choices.




       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
   •   The tuition is getting ridiculous and I am very surprised at the coercive methods the university applied with
       regards to the U pass. It does not apply to all students and it is absurd that SFU forces all students to
       purchase one. This is not fair and must stop.
   •   Everything is overpriced, parking/food and especially tuition. It’s becoming harder to come up with larger
       sums of money each semester.

Food Services (1.6%)*
   •   It’s too expensive to live in residence with their outrageously overpriced food, six dollar coin-o-matic
       cards.
   •   Some professors and TAs do not speak fluent English. Tuition fee increases are a financial burden and
       dissuade me from pursuing further studies. Food services on campus are expensive due to lack of
       competition.

Academic Environment (1.6%)*
   •   Classmate is not that friendly because of their grade is generalized by the whole class. Most of the student
       are not willing to help others.
   •   I am often intellectually stimulated yet rarely intellectually challenged. I wish I could be challenged in
       more classes. My GPA is relatively high and I’ve taken more credit hours than required for a third year.
       Yet another third year on my team (with a lower GPA) has a registration date before me. She is also in my
       faculty.

General Negative Comments (1.5%)*
   •   Uninspiring, competitive. Not enough variety of courses offered. Not enough sections offered/semester.
   •   My academic experience has not, on the whole, been overly fulfilling.

Facilities/Equipment (1.5%)*
   •   Parking: There are way too many NDN parking pass owners! There is never any good parking. We don’t
       pay $100 to not have parking. Washrooms are always dirty. No toilet paper, disgusting smell. Heat : so
       cold. When trying to study, the hearing levels decrease. Lecture halls are too cold. Cafeteria : do not know
       how to deal with customers!
   •   Need more study areas that are warm and comfortable.

SFU@Surrey (1.3%)*
   •   Since I am a student at SFU Surrey in the IT program, I am concerned I will not be able to complete the
       course I need due to program changes. If I do not have time to take the required course load, I am afraid
       the course I do not take will be offered again. If I do have to take the required course load, sometimes it is
       hard to manage and the chance of failing is higher.
   •   Very happy with the delivering of topics at SFU Surrey and the style of teaching. I feel the emphasis and
       encouragement on teamwork is important and I love it. Cheers.

Paper Flyer for Registration (1.3%)*
   •   Keep the course planning newspaper. It is very effective for course selection.
   •   Keep printing the course planning newspaper!

Advising/Counselling (1.3%)*
   •   Consistent advice helps. Crucial information should be highlighted in course calendar.


       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
   •   I am in the Criminology dept and the advisor is the least helpful person I have ever met, not to mention that
       I am a semester behind because of course conflicts and not being able to choose third year courses until
       marks from all the lower div. Are in. What am I supposed to take next semester while I wait around to see
       if I get into the program? I have found it very difficult to choose what to do due to conflicting info from
       every department and lack of support for students who have transferred here. Better screening of undergrad
       advisors needed!

Degree Completion (1.3%)*
   •   Had to take courses that had nothing to do with what education I was preparing for. Electives that are only
       used to obtain money from students.
   •   I have to take too many required courses, that in the end have nothing to do with my degree. Complete
       waste of time and money.

Financial Aid (1.2%)*
   •   International students and second degree students should have more access to on campus jobs, bursaries
       and scholarship (many of them are restricted to Canadian citizens). As the tuition fees for international
       students are so much higher, they should have more access to those stuff. They should be given higher
       priority in registration dates too.
   •   Post secondary costs too much. The tuition went up for me from $1500/4 courses to $2000/4 courses. This
       along with book prices is too much. Student loans and funding did not go up to match this. Also, good
       paying jobs are in need to help pay down student loans. Anyways, it’s a big ### mess!

Course Content (1.2%)*
   •   Too may professors, TA's and students have serious problems communicating in English. Getting exams
       that have more spelling errors than an essay on Shakespeare written by 12-year old does not instil me with
       great confidence in my professors. 400-level Business courses are an expensive joke, a bad one at that.
       Those courses virtually no knowledge that basic common sense does not provide.

General Miscellaneous Concerns (1.0%)*
   •   Not sure how much knowledge I am walking away with from graduating. University doesn’t seem to
       prepare me too well for looking for work. It seems to have the focus of teaching students to continue on in
       their studies into Grad school and such.
   •   There is a real lack of accessible information from either website, registrar’s, library or any other
       department. It is difficult to find information or even the person who can supply this information. Most
       TAs that I have had, know their subject matter, but do not know how to teach. They will struggle to get
       conversation going then remind us that we are being graded on participation, or they will mark work at a
       much higher level than undergraduate. Sometimes, a paper needs to be at publication level before it
       receives a decent grade. TAs should be able to teach in addition to knowing their subject matter.

Transition to/from SFU (1.0%)*
   •   The transition from high school to SFU was hard. Just now in my second year I am developing the study
       skills necessary to succeed. I feel pressure to try and complete/announce a major. I feel that I have very
       little interest in my subject area. The area I am interested in isn’t available for a student with a 2.4 gpa.

Career Guidance (0.9%)*
   •   Proper information regarding the future career of choice is not easily or completely available.




       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
Library (0.7%)*
   •   Tuition. Library needs work.

Registering in Advance (0.6%)*
   •   I think English TA’s should be chosen more carefully and all TA’s should have guidelines for marking,
       chosen and maintained by the professor. I don’t like the idea of registering for 2 semesters at once because
       you might change your mind. Courses will fill up way quicker and what about people who start at SFU in
       January, do they register in September?

Administration/Staff (0.6%)*
   •   Things going on such as Annual General Forum meetings need to be more clearly communicated. If tuition
       keeps rising, I don’t know if I’ll be able to continue. It’s too hard to work a lot of hours and have enough
       time to study. Everything on campus is very expensive (food, etc.) but yet we’re mainly poor students.
       Library is not ordering enough books for students. Half of the students in one of my classes only got their
       books one day before the midterm!

English Language Skills of Students (0.4%)*
   •   The proportion of international students without competent English is larger than what I expected and is
       problematic when considering the number of group projects/presentations required in the Business courses
       curriculum. English competency is a main concern.

Fall 2004 Survey (0.4%)*
   •   Please do not make this survey so long, my time is very valuable.

Computers/Printers/Modems (0.4%)*
   •   Not enough computers and study areas. Academic journals (too few). Tight exam schedule. I don’t know
       if my responses are useful for this study as I’m a second degree student.




       *
        Comments were randomly selected in proportion to the number of comments received by area of concern.
       Proportion of comments by category is indicated by (%)
                                                       - E1 -


APPENDIX E LIST OF CLASSES SURVEYED
Classes Surveyed in the Fall 2004 Undergraduate Student Survey


                                                          EWk3              Number of
                                                         Course             Completed                   Response
Faculty                            Course             Enrollment              Surveys                   Rate (%)
Applied Sciences              CMPT          150                    94                   61                      65%
                              ITEC          325                    24                   22                      92%
                              KIN           140                    26                   14                      54%
                              KIN           241                    69                   59
                              KIN           311                    50                   39
                              MACM          101                    47                   26
                              TECH          114                    45                   36                      80%
Arts                          ARCH          226                   34                    25                      74%
                              ENGL          322                   25                    21                      84%
                              ENGL          338                   25                    16                      64%
                              GEOG          255                   89                    26                      29%
                              GEOG          317                   43                    31                      72%
                              HIST          101                  221                   155                      70%
                              HIST          485                   21                    11                      52%
                              HUM           302                   23                    17                      74%
                              PSYC          210                   98                    83                      85%
                              PSYC          388                   71                    32                      45%
                              SA            358                   28                    21                      75%
Business Admin                BUS           362                   47                    30                      64%
                              BUS           251                  150                    76                      51%
                              BUS           419                   40                    16                      40%
                              BUS           421                   34                    25                      74%
                              BUS           478                   35                    25                      71%
Education                     EDUC          320                    70                   44                      63%
Science                       EVSC          200                   86                    65                     76%
                              MBB           222                  162                   117                     72%
                              Total Enrol                      1,657
                              Unique Enrol                     1,608                1,093                   68.0%
                              Class Count                         26

Overall response rate calculated on the unique headcount of students officially registered in the courses (as at the
end of week 3 in the Fall 2003 semester).
Note 27 classes originally selected. One class, IAT 203, was no longer meeting face to face as of the time
of administration of survey and was therefore omitted from the sample (25 enrollments)




                                                   Appendix E
                               SIMON FRASER UNIVERSITY
                                        MEMORANDUM
                             Office of the Vice-President, Academic



TO: «init». «surname»                                 FROM:       John Waterhouse,
    «DeptDescrip»                                                 Vice-President, Academic

SUBJECT:       Undergraduate Student Survey           DATE:       5 October 2004



The Undergraduate Student Survey is conducted each year at Simon Fraser University. This
year, we are administering the survey to a sample of SFU undergraduate students to seek their
opinions about course availability and various curricular issues. A copy of the questionnaire will
be made available to you, upon request, in approximately one week.

To maximize student response, we would like to have the survey completed during class time.
Classes were selected through a process of stratified random sampling so that approximately
1,700 students will be surveyed in proportions representative of the university student
population.

Your class, «crsname» «crsnum» «section» , was one of those selected by this process. We
would appreciate your cooperation in allowing 15 minutes at the beginning of your scheduled
class time (at «fromtime», on «mtgdays» «mtgdate» in «bldgroom») to allow the Office of
Analytical Studies to administer the survey to your students.

Although the survey is distributed during specific classes, it is not a survey of individual courses,
but rather is a survey of students’ total academic experience at SFU.

Suman Jiwani from the Office of Analytical Studies will contact you shortly to confirm the date,
time and location for carrying out the survey. Please call Suman at 4525 or e-mail
sljiwani@sfu.ca if you have any questions or concerns about this survey.

We will be very grateful for your co-operation and assistance with this survey.




/slj
Encl.

cc: Department Chair
                  Simon Fraser University
            UNDERGRADUATE STUDENT SURVEY
                                   FALL-2004


To the Student:

      The Undergraduate Student Survey is delivered each fall semester to a
      sample of students registered in undergraduate classes. The purpose of
      this year's survey is to provide the University with essential feedback from
      undergraduate students on the following topics:


         Course Availability
         Instructional Methods & Effectiveness
         Registration Process and Affordability

      Your participation is voluntary, but we would appreciate you taking 10-15
      minutes to complete this survey. In order to guarantee complete
      ANONYMITY, please DO NOT put your name or student identification
      number anywhere on the survey.


      If you have completed this questionnaire before in another class, please
      return it unanswered.

      If you have any questions or concerns about this research or are
      interested in the results, please contact Suman Jiwani in the Office of
      Analytical Studies at 291-4525.



                  Thank you for your cooperation in completing this
                  questionnaire. Your experiences and opinions are
                  important to us!
                                                     COURSE AVAILABILITY
1)   How many COURSES are you taking at SFU this              5)   a) How long is it ACTUALLY taking you to
     semester (Fall 2004)?                                           complete your degree/credential at SFU?
                                                                       Shorter time than expected            (Go to 6)
                                                                       Same time as expected                 (Go to 6)
                                                                       Longer time than expected
                                                                       Don't Know                            (Go to 6)
2)   Were you able to register in the NUMBER of                        Not in a Degree/Credential Pgm.       (Go to 6)
     courses you wanted this semester?
         Yes (Go to 3)
         No         In how many MORE
                    courses did you                                b) Why is it taking you longer than expected to finish?
                    want to register?                                  (Black out the SINGLE MOST IMPORTANT reason).
                                                                           (Check ALL reasons that apply).

3)   Were you able to register in all the SPECIFIC                     Courses were full
     courses you wanted this semester?                                 Courses not offered in desired semester
     (Do NOT count courses not offered or courses for which            Desired courses/final exams offered at the same time
     you did not have the required pre- or co-requisites).             Changed program or area of specialization
         Yes     (Go to 4)                                             Delayed/denied entry into program of choice
         No                                                            Chose to reduce course load
                                                                       Entered co-op program
              How many SPECIFIC courses                                Took time off to travel, work, etc.
              were you unable to get?                                  Financial reasons
                                                                       Home (family) obligations
                                                                       Work responsibilities
              Why were you unable to register in all the               Illness or disability
              SPECIFIC courses that you wanted?                        Other - specify:
              (Check ALL reasons that apply).
                  Courses were full
                  Courses had conflicting times
                  Exams had conflicting times                 6)   In general, how SATISFIED were you with
                  Other - specify:                                 COURSE AVAILABILITY at SFU this Fall?
                  Don't Know                                                                       Course Level
                                                                                           100     200    300          400
                                                                   Very Satisfied
4)   When you first began your degree/credential                   Somewhat Satisfied
     at SFU, how long did you expect it would                      Not Very Satisfied
     take you to complete it?                                      Not at all Satisfied
         Less than 1 year                                          Undecided
         1 year                                                    Not Applicable
         2 years
         3 years
         4 years
         5 years                                                                                           Departmental use only
                                                                                                            Course #     Survey ID #
         6 or more years
         Not pursuing a degree/credential program
         Don't Know




                                                                     Page 1
                                                            BACKGROUND
7)   What credential(s) are you currently pursuing                13)   Sex:                 Female                    Male
     at SFU? (Check all that apply).
         Bachelor of Applied Science                           14)      In what year were you born?                  19 ____
         Bachelor of Arts
         Bachelor of Business Administration                   15)      How many dependents do you have?
         Bachelor of Education                                                    None                Three
         Bachelor of Fine Arts                                                    One                 Four
         Bachelor of General Studies                                              Two                 Five or more
         Bachelor of General Studies (Applied Science)
         Bachelor of Science                                   16)      Which statement best describes your CURRENT living
         Bachelor of Science (Interactive Arts, Tech BC)                arrangements?
         Bachelor of Science (Information Technology, Tech BC)                    Living at home with parents/guardians
         Bachelor of Science (Kinesiology)                                        Living with other relatives
         Professional Development Program                                         Living in SFU residence
         Certificate                                                              Living alone off campus
         Post-Baccalaureate Diploma                                               Living with roommate(s) off campus
         None                                                                     Living in a home that I own
         Don't Know                                                               Other - specify:
         Other
8)   What faculty are you in? (Check all that apply).
         Applied Sciences (includes TechOne, SIAT at SFUSurrey)   17)   Are you an international student?
         Arts                                                           (A non-Canadian citizen with "Student Authorization"
         Business Administration                                        allowing you to study in Canada).
         Education                                                          Yes                       No               Don't Know
         Science
         Unspecified                                              18)   What method of travel do you use most often to get
         Don't Know                                                     to/from SFU? (Select ONE method only)
9)   Are you in a co-op program?                                            Drive a car (alone)
         Yes              No                 Don't Know                     Car pool
                                                                            Bus
10) When did you first begin attending SFU?                                 Bicycle
       Year:                Semester:                                       Run/jog
                                    Spring (January)                        Walk
                                    Summer (May)                            Hitchhike
                                    Fall (September)                        Other - specify:

11) When you applied to SFU, what was the basis
    of your qualifications/credentials?
         High School
         College/Technical Institute/University                   19)   What is your average one-way commute time to SFU?
         Other
         Don't Know                                                            ________ minutes

12) Did you transfer any credits from another post-
    secondary institution?
        Yes                      How many credits?                20)   Are you currently employed?
         No                                           Don't                 Yes              What is the average
         Don't Know                                   Know                  No               number of hours that
                                                                                             you work per week?




                                                                          Page 2
                                                BACKGROUND - continued

21) a) Were you registered in courses at SFU in the Fall             23)                       How many CREDITS had you completed at SFU
    2003 Semester?                                                                             prior to this semester (Fall 2004)?
         No       (Go to 22)                                                                                                                                                                     Don't Know
         Yes

         b) How many CREDITS were you registered for                 24) What is your cumulative SFU grade point average?
            during the Fall 2003 Semester?                                                     New Student (no CGPA available)
                                      Don't Know                                               Less than 2.50
                                                                                               2.50 to 2.99
                                                                                               3.00 to 3.49
22) How many CREDITS are you currently registered for                                          3.50 to 4.00
    at SFU this semester (Fall 2004)?                                                          Above 4.00
                                      Don't Know                                               Don't know

                               (Go to Question 23)

                                                INSTRUCTIONAL METHODS
25)




                                                                                                                                                                                               learning environment
                                                                                               Somewhat Effectively



                                                                                                                                               Not at All Effectively
                                                                                                                        Not Very Effectively


                                                                                                                                                                         Not exposed to this
                                                                            Very Effectively

                   How EFFECTIVELY do you learn
             in each of the following learning environments?



        a)     LARGE LECTURE (100 or more students)
        b)     SMALL LECTURE (less than 100 students)
        c)     SEMINAR (small class led by instructor)
        d)     TUTORIAL (small class led by TA)
        e)     LAB (scheduled and supervised lab time)
        f)     OPEN LAB (unscheduled drop-in lab)

26) How IMPORTANT is it for you to have the opportunity to work in groups with fellow students on . . .
      a) Course Assignments?             b) Exam Study?                                                                                                                 c) Tutorials?
         Very Important                        Very Important                                                                                                                  Very Important
         Somewhat Important                    Somewhat Important                                                                                                              Somewhat Important
         Not Very Important                    Not Very Important                                                                                                              Not Very Important
         Not At All Important                  Not At All Important                                                                                                            Not At All Important
         Undecided                             Undecided                                                                                                                       Undecided

27) How often do you VOLUNTARILY work in                       28)         How often are you REQUIRED to work in
    groups with fellow students on . . .                                   groups with fellow students on . . .
      a) Course Assignments?          b) Exam Study?                        a) Course Assignments                                                                                                                     b) Tutorials
               Always                        Always                                                                   Always                                                                                                 Always
               Often                         Often                                                                    Often                                                                                                  Often
               Sometimes                     Sometimes                                                                Sometimes                                                                                              Sometimes
               Rarely                        Rarely                                                                   Rarely                                                                                                 Rarely
               Never                         Never                                                                    Never                                                                                                  Never



                                                               Page 3
                                                                              WORKLOAD
29) Generally speaking, how MANAGEABLE                                                   30)      Why is your workload generally unmanageable?
    is the workload in your SFU courses?                                                                (Black out the SINGLE MOST IMPORTANT reason).
          Very Manageable                (Go to 31)                                                         (Check ALL reasons that apply).
          Somewhat Manageable            (Go to 31)
          Not Very Manageable            (Go to 30)                                                     taking too many courses
          Not At All Manageable          (Go to 30)                                                     have too many course assignments
          Undecided                      (Go to 31)                                                     have too much reading
                                                                                                        have too many essays
                                                                                                        have too many quizzes and/or exams
                                                                                                        course load is too unevenly distributed throughout semester
                                                                                                        have inadequate time management skills
                                                                                                        home (family) obligations take priority over your time
                                                                                                        employment responsibilities take priority over your time
                                                                                                        other - specify:

     TEACHING ASSISTANT EFFECTIVENESS                                                                  COURSE INSTRUCTOR EFFECTIVENESS
31) Have you ever had a tutorial or lab at SFU
    which was taught by a Teaching Assistant?
          Yes         No          Don't Know

32) Of ALL the Teaching Assistants you have had                                          34)      Of ALL the Course Instructors you have had
    at SFU, how many were generally ...                                                           at SFU, how many were generally ...
                                                           Not Many




                                                                                                                                                                  Not Many
                                                                             Uncertain




                                                                                                                                                                                    Uncertain
                                                                      None




                                                                                                                                                                             None
                                                    Most




                                                                                                                                                           Most
                                              All




                                                                                                                                                     All
     a) interested in teaching                                                                    a)    interested in teaching
     b) able to explain topics clearly                                                            b)    able to explain topics clearly
     c) responsive to questions                                                                   c)    responsive to questions
     d) available for meetings and                                                                d)    available for meetings and
        consultation                                                                                    consultation
     e) well organized                                                                            e)    well organized
     f)   able to challenge you                                                                   f)    able to challenge you intellectually
          intellectually                                                                                intellecutally
     g) competent in oral and                                                                     g)    clear on work expected
          written English                                                                         h)    developed/increased your
                                                                                                        interest in the subject area
33) In general, how SATISFIED are you with the                                                    i)    fair in their grading of
    instruction provided to you by TEACHING                                                             student work
    ASSISTANTS at SFU?                                                                            j)    fair in the treatment of students
          Very Satisfied
          Somewhat Satisfied                                                                      In general, how SATISFIED are you with the instruction
          Not Very Satisfied                                                             35)      you have received from COURSE INSTRUCTORS at SFU?
          Not At All Satisfied                                                                          Very Satisfied
          Undecided                                                                                     Somewhat Satisfied
          Not Applicable                                                                                Not Very Satisfied
                  (Go to 34)                                                                            Not At All Satisfied
                                                                                                        Undecided
                                                                                                        Not Applicable

                                                                                         Page 4
                                     REGISTRATION PROCESS AND AFFORDABILITY

36) Suppose you had the option to register for courses          38) In response to rising tuition fees, what adjustments
    one semester in advance (for example, when you                  have you had to make this year?
    register for Fall semester courses, you would also              (Check all that apply)
    be able to register for Spring semester courses                     None
    at the same time) Would you be interested in                        Earn more money through employment
    such an option?                                                     Ask for or borrow more money
        Very Interested                 (Go to 37)                      Take fewer courses
        Somewhat Interested             (Go to 37)                      Cut back on living expenses to afford cost of tuition
        Not Very Interested             (Go to 38)                      Take a cheaper program
        Not At All Interested           (Go to 38)                      Plan to finish program sooner
                                                                        Increase time to finish program (eg. Taking more
        Not Sure                        (Go to 38)
                                                                        employed semesters away from studies)
                                                                        Enter the Co-op program

                                                                        Exit or avoid the Co-op program
37) Why would you be interested in registering in                       Other
    advance?                                                            Please specify
            (Black out the SINGLE MOST IMPORTANT reason)                other actions:

            (check all reasons that apply)
        Convenience of registering for entire year at once
        Being able to register before courses get full
        Can plan for courses needed for program completion
        Can plan around work schedule
        Can maintain registration priority
        Other - specify:




                                                     OVERALL EVALUATION

39) Discuss any concerns that you may have with regard to your ACADEMIC EXPERIENCE at SFU.




                                                         END OF SURVEY
                                               Thank you for your participation.




                                                             Page 5

				
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