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Level 2 Certificate in Cutting Hair _QCF_ by liuqingyan

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									Level 2 Certificate in Cutting Hair (QCF)


Accreditation start date:                 01/08/2010
Accreditation end date:                   31/01/2015
Certification end date:                   31/01/2017
Credit value:                             14
Guided learning hours (GLH)               129
Learner name:

Learner number:

Centre name:

Centre number:


By signing this summary of assessment you are confirming that all learning outcomes, assessment
criteria and range statements have been achieved and that the evidence gathered is authentic.


                     Date          Learner        Assessor        Assessor       IV signature
 Unit code
                     achieved      signature      signature       number         (if sampled)
 Mandatory units
 UV20483
 UV20485

 UV20386
2 (2)  Level 2 Certificate in Cutting Hair (QCF) and Barbering (QCF)
    Level 1 NVQ Certificate in Hairdressing




    Qualification details


       Introduction                                            Mapped to National Occupational
                                                               Standards
    The VTCT Level 2 Certificate in Cutting Hair
                                                            This qualification has been mapped to the
    (QCF) is a course that has been specifically
                                                            National Occupational Standards (NOS),
    designed to develop your practical skills in; the
                                                            devised by HABIA, the standard setting body for
    creative art of cutting women’s hair and how to
                                                            Hair and Beauty qualifications, and is accredited
    provide an effective consultation service for
                                                            at Level 2 on the Qualifications and Credit
    clients.
                                                            Framework (QCF).

    Underpinning this qualification you will develop
    a sound knowledge of Health and Safety whilst
    working in the hairdressing industry. You will
    also develop a knowledge and understanding of
    the practical skills learned throughout this
    qualification.


    The purpose of this qualification is to develop
    your practical skills to a high level of
    occupational ability to enable you to perform
    your own salon services.
                                                             Level 2 Certificate in Cutting Hair (QCF)    (3)




    Progression

When you have successfully completed this           •    Level 2 Award in Wig Services (QCF)
qualification will have the opportunity to          •    Level 2 Award in Reception Duties (QCF)
progress to the following VTCT qualifications:
                                                    •    Level 2 Award in Health & Safety for Hair
                                                         and Beauty (QCF)
NVQ qualifications:                                 •    Level 2 Award in Emergency First Aid at
•     Level 2 NVQ Diploma in Hairdressing                Work (QCF) (HSE Approved)
      (QCF)                                         •    Level 2 Award in Preventing Contact
•     Level 2 NVQ Diploma in Hairdressing                Dermatitis (QCF)
      (Combined Hair Types) (QCF)                   •    Level 3 Diploma in Women’s Hairdressing
•     Level 2 NVQ Diploma in Barbering (QCF)             (QCF)
•     Level 2 NVQ Diploma in Chemically             •    Level 3 Award in Cutting Women’s Hair
      Treated African Type Hair (QCF)                    (QCF)
•     Level 2 NVQ Diploma in Treating Natural
      African Type Hair (QCF)                       This qualification may lead directly into
•     Level 2 NVQ Diploma in Barbering African      employment in the hairdressing industry as a
      Type Hair (QCF)                               junior cutting specialist or to work as an
                                                    independent hairdresser.
•     Level 3 NVQ Diploma in Hairdressing
      (QCF)


Progression opportunities also exist in the form
of specialist VTCT vocationally related
qualifications:


•     Level 2 Diploma in Barbering (QCF)
•     Level 2 Diploma in African Caribbean
      Hairdressing (QCF)
•     Level 2 Certificate in Colouring Hair (QCF)
•     Level 2 Certificate in Perming and
      Neutralising (QCF)
•     Level 2 Certificate in Barbering (QCF)
•     Level 2 Certificate in African Caribbean
      Hairdressing (QCF)
•     Level 2 Award in Scalp Massage Services
      (QCF)
(4)    Level 2 Certificate in Cutting Hair (QCF)




Guidance on assessment


  Qualification structure

 Mandatory units
 VTCT unit          Ofqual unit
                                         Unit title                              Credit value   GLH
 code               reference
                                         Follow health and safety practice in
 UV20483            R/600/8763                                                   3              22
                                         the salon
 UV20485            T/600/8612           Cut women’s hair                        8              75
 UV20386            A/600/9065           Client consultation for hair services   3              30
                                                            Level 2 Certificate in Cutting Hair (QCF)    (5)




This book contains the mandatory units that
make up this qualification. Optional units will     Assessment explained
be provided in an additional booklet. Where
indicated, VTCT will provide assessment           VTCT courses are assessed and verified by
materials. Assessments may be internal            centre staff. Work will be set to improve your
or external. The method of assessment is          practical skills, knowledge and understanding.
indicated in each unit.                           For practical elements, you will be observed by
                                                  your assessor. All your work must be collected
                                                  in a portfolio of evidence and cross-referenced
  Internal assessment                             to requirements listed in this record of
  (any requirements will                          assessment book.
  be shown on the unit)
                                                  Your centre will have an internal verifier whose
Assessment is set, marked and internally
                                                  role is to check that your assessment and
verified by the centre to clearly demonstrate
                                                  evidence is valid and reliable and meets VTCT
achievement of the learning outcomes.
                                                  and regulatory requirements.
Assessment is sampled by VTCT external
verifiers.
                                                  An external verifier, appointed by VTCT, will
                                                  visit your centre to sample and quality-check
  External / independent assessment               assessments, the internal verification process
  (any requirements will                          and the evidence gathered. You may be
  be shown on the unit)                           asked to attend on a different day from usual if
                                                  requested by the external verifier.
External assessment is set and marked by
VTCT. Independent assessment is set by VTCT,
marked in the centre, and sampled by VTCT         This record of assessment book is your property
external verifiers.                               and must be in your possession when you are
                                                  being assessed or verified. It must be kept safe.
                                                  In some cases your centre will be required to
                                                  keep it in a secure place. You and your course
                                                  assessor will together complete this book to
                                                  show achievement of all learning outcomes,
                                                  assessment criteria and ranges.
(6)    Level 2 Certificate in Cutting Hair (QCF)




  Creating a portfolio of evidence

As part of this qualification you are required to   Many frequently asked questions and other
produce a portfolio of evidence. A portfolio will   useful information are detailed in the VTCT
confirm the knowledge, understanding and skills     Candidate’s Handbook, which is available on
that have been learned. It may be in electronic     the VTCT website at www.vtct.org.uk/students.
or paper format.                                    Other questions should be addressed to the
                                                    tutor, lecturer or assessor.

Your assessor will provide guidance on how to
prepare the portfolio of evidence and how to
show practical achievement, and understanding
of the knowledge required to successfully
complete the qualification. It is this booklet
along with the portfolio of evidence that will
serve as the prime source of evidence for this
qualification.


Evidence in the portfolio may take the following
forms:


• observed work
• witness statements
• audio-visual media
• evidence of prior learning or attainment
• written questions
• oral questions
• assignments
• case studies.


All evidence should be documented in the
portfolio and cross referenced to the outcomes.
Constructing the portfolio of evidence should not
be left to the end of the course.
                                                      Level 2 Certificate in Cutting Hair (QCF)    (7)



                                                 Unit assessment


This section provides an overview of the
assessments that make up each unit in
this qualification. Detailed information on
assessment is provided in each unit.


  Mandatory units


 UV20483
 Follow health and safety practice in the
 salon
 1) Internally assessed practical observations
 2) Internally assessed portfolio of evidence
 3) Externally set and marked theory paper


 UV20485
 Cut women’s hair
 1) Internally assessed practical observations
 2) Internally assessed portfolio of evidence
 3) Externally set and marked theory paper


 UV20386
 Client consultation for hair services
 1) Internally assessed practical observations
 2) Internally assessed portfolio of evidence
 3) Externally set and marked theory paper
(8)     Level 2 Certificate in Cutting Hair (QCF)




Unit glossary


                          Description
                          This code is unique to the unit and should be quoted in all queries and correspondence to
  VTCT unit code
                          VTCT.

        Unit title        The title clearly indicates the focus of the unit.

     Details of
    the national          NOS relate to occupations or roles that normally involve learning and workplace practice to gain
    occupational          competence. It is important that NOS are represented and indicated in units.
  standards (NOS)

                          Level is an indication of the demand of the learning experience; the depth and / or complexity
          Level           of achievement and independence in achieving the learning outcomes. There are 8 levels of
                          achievement within the Qualifications and Credit Framework (QCF).

                          This is the number of credits awarded upon successful achievement of all unit outcomes. Credit
       Credit value       is viewed as a numerical value and represents a means of recognising, measuring, valuing and
                          comparing achievement.

                          GLH is an estimate of the time allocated to teach, instruct, assess and support learners
  Guided learning         throughout a unit.
   hours (GLH)            Learner initiated private study, preparation and marking of formative assessment is not taken
                          into account.

                          The learning outcomes are the most important component of the unit; they set out what is
       Outcomes           expected in terms of knowing, understanding and practical ability as a result of the learning
                          process. Learning outcomes are the results of learning.

 Maximum service          The maximum time specified by Habia in which a particular service or practical element must
      times               be completed.

     Evidence             This section provides guidelines on the ways that evidence must be gathered for a particular
   requirements           unit. The evidence gathered is then assessed by your assessor.

                          Formative assessment is the ongoing and informal process of assessment. Throughout
        Formative
                          the duration of your course your tutor and assessor will provide you with feedback on your
       assessment
                          performance and guidance on how to become competent for a given outcome.

                          Assessment criteria set out what is required, in terms of achievement, to meet a learning
       Assessment         outcome. The assessment criteria and learning outcomes are the components that inform
         criteria         the learning and assessment that should take place. Assessment criteria define the standard
                          expected to meet learning outcomes.

                          The range indicates what must be covered in parallel to the unit’s outcomes. All ranges must be
         Range
                          competently achieved.
UV20483
Follow health and safety practice
in the salon

This is a preparation for work unit which is
based on capability and knowledge. This unit is
about being aware of the risks in the workplace,
knowing how to identify them, and taking
responsibility to deal with them. This unit applies
to hairdressing, beauty therapy and barbering
salons.
UV20483 (2)    Follow health and safety practice in the salon




Based on National
Occupational
Standards 2009.
G20 – Ensure
responsibility for
actions to reduce
risks to health and
safety


 Level




         2
 Credit value




         3
 GLH




     22
                                              Follow health and safety practice in the salon    UV20483 (3)




UV20483
Follow health and safety practice in
the salon
     Unit outcomes                                      Service times

On completion of this unit you will:                 There are no maximum service times that apply
                                                     to this unit.
1.   Be able to maintain health, safety and
     security practices
2.   Be able to follow emergency procedures
UV20483 (4)       Follow health and safety practice in the salon




                                                            Knowledge and understanding criteria – You
     Evidence requirements                                  will be guided by your tutor and assessor on
                                                            the evidence that needs to be produced. Your
1.   It is strongly recommended that the                    knowledge and understanding will be assessed
     evidence for this unit be gathered in a                using the assessment tools listed below:
     realistic working environment.
                                                                   -   Mandatory written question paper
2.   Simulation should be avoided where
     possible.                                                     -   Oral questioning

3.   You must practically demonstrate that you                     -   Portfolio of evidence
     have met the required standard for this unit.
4.   All outcomes, assessment criteria and range            Where possible your assessor will assess
     statements must be achieved.                           knowledge and understanding criteria alongside
                                                            practical criteria through oral questioning. There
5.   Knowledge and understanding in this unit               may also be instances when knowledge and
     will be assessed by a mandatory written                understanding criteria are covered in practical
     question paper. These questions are set                observations, these will be signed-off by your
     by VTCT.                                               assessor as further evidence is not required.


     Achieving practical outcomes                              Formative assessment

Outcomes are each made up of two elements,                  Your assessor may use the observation sheets
practical criteria and knowledge and                        at the end of this book to provide you with
understanding criteria:                                     feedback if an outcome has not been met.

Practical criteria – your assessor will observe
your performance of a practical task. Your
assessor will sign-off the practical criteria when
all have been competently achieved in a single
client service.

On occasions some practical criteria may not
naturally occur during a practical observation. In
such instances you will be asked questions to
demonstrate your knowledge in this area. Your
assessor will document the criteria that have
been achieved through oral questioning.

In this unit you must demonstrate competent
performance of all practical criteria on at least
three occasions for each assessment criteria.
                                             Follow health and safety practice in the salon    UV20483 (5)




  Mandatory written question paper

The mandatory written question paper will test your knowledge and understanding; this paper will
assess the knowledge requirements highlighted in white. All knowledge and understanding criteria
must be achieved. If you achieve at least 70% you are not required to take the paper again. You
will then be orally questioned or asked to complete a written assignment to cover the remaining
knowledge requirements. Knowledge requirements not achieved will be identified to your tutor in a
breakdown of your written paper.


Mandatory written question paper sign-off
                                  70% pass mark (tick as appropriate)
 Attempt      Date                                                           Assessor signature
                                    achieved            not achieved

 1
 2
 3
??? (6)
  UV20483 (6)         Follow health and safety practice in the salon




        Outcome 1

   Be able to maintain health, safety and security practices.

        Practical criteria

   You can:

   a.    Conduct yourself in the workplace to meet with health and safety practices and salon policy
   b.    Deal with hazards within your own area of responsibility following salon policy
   c.    Maintain a level of personal presentation, hygiene and conduct to meet with legal and salon
         requirements
   d.    Follow salon policy for security
   e.    Make sure tools, equipment, materials, and work areas meet hygiene requirements
   f.    Use required personal protective equipment (PPE)
   g.    Position yourself and the client safely
   h.    Handle, use, and store products, materials, tools, and equipment safely to meet with
         manufacturer’s instructions
   i.    Dispose of all types of salon waste safely and to meet with legal and salon requirements




   Outcome 1 Practical criteria sign-off
    Observation                                      1                 2                    3
    Criteria questioned orally
    Date achieved
    Learner signature
    Assessor signature
    IV signature (if sampled)
                                               Follow health and safety practice in the salon         ???
                                                                                                 UV20483 (7)(7)




  Knowledge and understanding criteria

                                            Mandatory               Oral                    Portfolio
 Knowledge requirements                     written paper           questioning             reference
                                            (date achieved)         (date achieved)         (other forms of evidence)


 j.   Explain the difference between
      legislation, codes of practice and
      workplace policies

 k.   Outline the main provisions of
      health and safety legislation

 l.   State the employer’s and
      employee’s health and safety
      responsibilities

 m. State the difference between a
      hazard and a risk

 n.   Describe hazards that may occur
      in a salon

 o.   State the hazards which need to
      be referred

 p.   State the purpose of personal
      protective equipment used in a
      salon during different services

 q.   State the importance of personal
      presentation, hygiene, and conduct
      in maintaining health and safety in
      the salon

 r.   State the importance of
      maintaining the security of
      belongings

 s.   Outline the principles of hygiene
      and infection control

 t.   Describe the methods used in the
      salon to ensure hygiene

Requirements highlighted in white are assessed in the mandatory written paper.

For guidance on portfolio reference (other forms of evidence) please refer to the section at the
front of the record of assessment book entitled ‘Creating a portfolio of evidence’.
UV20483 (8)        Follow health and safety practice in the salon




  Knowledge and understanding criteria

                                                  Mandatory         Oral              Portfolio
 Knowledge requirements                           written paper     questioning       reference
                                                  (date achieved)   (date achieved)   (other forms of evidence)


 u.   Describe the effectiveness and
      limitations of different infection
      control techniques

 v.   Describe how to dispose of
      different types of salon waste

Requirements highlighted in white are assessed in the mandatory written paper.

For guidance on portfolio reference (other forms of evidence) please refer to the section at the
front of the record of assessment book entitled ‘Creating a portfolio of evidence’.
                                               Follow health and safety practice in the salon    UV20483 (9)




     Outcome 2

Be able to follow emergency procedures.

     Practical criteria

You can:

a.    Follow emergency procedures
b.    Follow accident reporting procedures which meet with salon policy
c.    Identify named emergency personnel
d.    Locate fire fighting equipment




Outcome 2 Practical criteria sign-off
 Observation                               1                           2                           3
 Criteria questioned orally
 Date achieved
 Learner signature
 Assessor signature
 IV signature (if sampled)
UV20483 (10)        Follow health and safety practice in the salon




  Knowledge and understanding criteria

                                                 Mandatory           Oral              Portfolio
 Knowledge requirements                          written paper       questioning       reference
                                                 (date achieved)     (date achieved)   (other forms of evidence)


 e.   Describe procedures for dealing
      with emergencies

 f.   Outline the correct use of fire
      fighting equipment for different
      types of fire

 g.   State the dangers of the incorrect
      use of fire fighting equipment on
      different types of fires

 h.   State the importance for reporting
      and recording accidents

 i.   Describe the procedure for
      reporting and recording accidents

Requirements highlighted in white are assessed in the mandatory written paper.

For guidance on portfolio reference (other forms of evidence) please refer to the section at the front
of the record of assessment book entitled ‘Creating a portfolio of evidence’.
                                           Follow health and safety practice in the salon    UV20483 (11)




  Unit content

This section provides guidance on the areas that make up each outcome.



  Outcome 1: Be able to maintain health, safety and security practices

Professional personal behaviour / conduct:          (replace lids); ventilation for vapour and dust,
HASWA, follow health & safety practice and          avoid over exposure to chemicals, correct use
procedure, respect / value - client(s), self, and   of chemicals, follow Storage Handling Use
others; work cooperatively with others (empathy,    and Dispose (SHUD) - sharps box; products
non-judgmental, non-discriminatory, not             (check end date / packaging, store away from
argumentative); follow salon code of conduct,       heat, damp, and direct sunlight); dispose of
appropriate language, avoid gossip, maintain        contaminated waste in a closed top bin, relevant
confidentiality, polite, cheerful and friendly      manufacturer’s instructions, no smoking, eating,
manner; friendly facial expressions, open           drinking, drugs in salon; personal hygiene.
body language, positive attitude, eye contact,
sensible behaviour, team work, pride in work,       Dealing with hazards: Level of responsibility -
punctuality, employer and client loyalty.           refer to job description; training on dealing with
                                                    hazards, deal with hazards without endangering
Safe and hygienic working knowledge /               self / others, use PPE, if in doubt call for
practice: Management of health & safety             assistance.
at work regulations / legislation (HASWA) -
cleaning up spillages, report slippery surfaces,    Salon hazards - Something with potential to
remove report obstacles; good all round access      cause harm, requiring immediate action, level of
to trolleys and equipment, clean / sterilise /      responsibility, report, nominated personnel, duty
disinfect – tools, equipment, work surfaces; PPE    to recognize / deal with hazards.
(avoid latex, powdered gloves and dermatitis);
Electricity At Work Act - checking / visual check   Environmental - Wet / slippery floor, cluttered
of equipment, no trailing wires (PAT testing);      passage / corridors, rearrange furniture, seat
manual handling (moving stock, lifting, working     / basin - select height; blocked passageway /
heights, unpacking); towels – clean, washed         entrance / exit.
at 60˚, dirty in covered bin; liability insurance
– employers, public, professional indemnity;        Equipment - Only used for intended purpose,
RIDDOR, accident book, reporting diseases           safe usage, handling, storage, cleaning,
(HIV, Hepatitis B); local bye laws (set by          lifting, visual checks, worn / faulty / repairs /
council); code of conduct, risk assessment,         maintenance (PAT testing); report, disposal
policy / management health and safety at            (sharps); records.
work, posture, deportment, (balance weight,
preserve back, prevent slouching); COSHH            Chemicals – storage, handling, safe usage,
UV20483 (12)       Follow health and safety practice in the salon




disposal, leaking / damaged chemicals, records.            Position yourself and the client
                                                           appropriately: Position self safely – posture,
Personal presentation and hygiene: Clothes                 straight back, stand correctly, even weight
(salon requirements for uniform, clean / ironed            distribution, maintain balance, remain relaxed,
clothes, non restrictive, closed in, low heel              poor posture will result in fatigue, uneven
shoes); hair (clean, healthy, manageable, off              service, back / shoulder injury.
face); personal hygiene (clean body, teeth,                Position client safely – client seated comfortably
workable length clean nails, deodorant, no                 in the chair at the correct height, correctly
overpowering perfume); PPE (gloves, apron,                 positioned to avoid getting their clothing wet,
prevent dermatitis); minimal jewellery, suitable           backwash / basin avoid excess pressure on the
make-up, positive attitude, ready to greet.                neck, front wash basins provide the client with
                                                           a towel to prevent products entering their eyes,
Salon policy for security:                                 feet flat on floor, legs uncrossed.

Cash - Staff training, point of sale, regular              Following manufacturer’s instructions:
banking, in transit.                                       Ensures successful service, storage
                                                           (temperature, location, light); handling (correct
People - Staff, clients, visitors, children,               mixing); use (application, removal); disposal
personal belongings, systems - security;                   (dilution-products, bagged bin-empties);
emergency evacuation, storage / use of                     prevents legal action.
confidential staff / client records, business
information.                                               Waste removal: COSHH, local bye-laws, hair
                                                           cuttings – bagged; infected hair clippings double
Belongings – Client to retain personal                     bagged, chemicals – diluted; materials (foils,
belonging were possible, empty pockets prior to            end papers, cotton wool) – bagged; sharps
hanging coat, staff belongings to remain in staff          – sharps box; empties – sorted and bagged;
room, avoid personal items in salon.                       sensitive data – shredded.

Security breaches - Inform salon owner / head              Health and safety legislation: Data Protection
of school, review records - stock levels / control,        Act, Electricity at Work act, Employers Liability
monitor takings, inventory of equipment, manual            (Compulsory Insurance) Act 1969, Fire
and computerised records; take statements, eye             Precautions act 1971, First aid at work act
witness accounts, review findings, call in police,         1981, Health and safety at work act 1974, Local
notify data protection registry / clients of breach,       Government Miscellaneous Provisions Act
maintain confidentiality, could result in loss of          1982, Occupiers Liability Act 1957 and 1984,
employment.                                                Local Bylaws.

Personal protective equipment: Salon                       Regulations: Compulsory Insurance
management to provide PPE, all staff to use                requirements; COSHH 1992; Electricity at Work
PPE, personal and client use, used to protect              Act 1989; Management of Health and Safety
clothing / skin / equipment, types of PPE –                at Work Regulations 1992; Manual Handling
gloves – protect hands; towels – avoid client              2002; Personal Protective Equipment 1992;
getting wet; gowns – protect clothes; capes –              RIDDOR 1995; Workplace (Health and Welfare)
protect gowns; barrier cream – protect skin.               Regulations 1992.
                                             Follow health and safety practice in the salon    UV20483 (13)




Employer responsibility for health and
safety: Hold current / valid liability insurance,
display health and safety rules covering – staff
/ employees / clients / fire evacuation; provide
regular training, accurate record keeping,
monitoring, consult experts.

Employee’s health and safety
responsibilities: Employees not to endanger
self or others.

Hazards and risks: A hazard is something that
has the potential to cause harm, a risk is the
likelihood of a hazard happening.

Risk: The likelihood of a hazard happening,
risk assessment, determine the level of risk,
preventative measures, reduce a potentially
harmful situation, judgement of salon hazards,
who / what / level of risk, interpret results,
conclusions, record findings, regular reviews.
UV20483 (14)       Follow health and safety practice in the salon




  Outcome 2: Be able to follow emergency procedures

Emergency procedures:
Accidents – Minor: internal emergency number;
nominated first aider, records. Major: 999,
ambulance, nominated first aider, records.
First aid – Nominated first aider, emergency
internal number, records.
Fire evacuation – Nominated assembly point,
fire wardens, regular simulation.
Incidents – Security, emergency internal
number, 999.
Position of fire fighting equipment –
Induction process.
How to use fire fighting equipment – Initial /
ongoing training.
Records and documentation - Initial / ongoing
training, up-to-date, accurate.
Safety drills - Induction process, initial /
ongoing training person, regular simulation.
Personnel responsible for safety –
Nominated health and safety officer (internal /
external).
Fire fighting equipment: Extinguishers (water,
foam, powder, CO2 gas); identify fire cause,
sand bucket, fire blanket, alarm.
First aid equipment and the accident report
book: First aid box(es), list of equipment -
general advice leaflet, various size dressings,
eye pad, eye bath, triangular bandages, safety
pins, antiseptic cream, medical wipes, sterile
gloves, sterile water, cotton wool; accident
report book – accurate and up-to-date.
The dangers of the incorrect use of
firefighting equipment on different types of
fires: Incorrect equipment use can cause – fire
to deteriorate, injury to personnel, damage to
belongings / property.
                                              Follow health and safety practice in the salon          ???
                                                                                                UV20483 (15)(15)




     Range

You must cover the following ranges:

             Health and Safety                   Date and portfolio
 R1                                                                            Assessor signature
             Procedures                          reference
 a           Legislation
 b           Salon health and safety policy
 c           Code of practice
 d           Risk assessment



                                                 Date and portfolio
 R2          Security                                                          Assessor signature
                                                 reference
 a           Stock
 b           Equipment
 c           Money
 d           Personal belongings

 e           Records



                                                 Date and portfolio
 R3          Emergency Procedures                                              Assessor signature
                                                 reference
 a           First Aid
 b           Fire evacuation
 c           Records
 d           Accidents
UV20483 (16)       Follow health and safety practice in the salon




    Range (Continued)


                                                    Date and portfolio
R4          Fire Containment                                             Assessor signature
                                                    reference
a           Electrical fire
b           Non electrical fire
c           Fire blanket
d           Fire extinguishers



                                                    Date and portfolio
R5          First Aid                                                    Assessor signature
                                                    reference
a           Responsible person
b           First Aid kit
c           Written report
                      Follow health and safety practice in the salon    UV20483 (17)



Notes and Comments:
UV20483 (18)    Follow health and safety practice in the salon




      Notes and Comments:
                      Follow health and safety practice in the salon    UV20483 (19)



Notes and Comments:
UV20483 (20)      Follow health and safety practice in the salon



                                                                   Notes:




Unit Sign-off

All outcomes, assessment criteria and ranges have been completed for this unit.


 Learner signature:                                                 Date:

 Assessor signature:                                                Date:

 IV signature (if sampled):                                         Date:
UV20485
Cut women’s hair


This is a preparation for work unit which is based
on capability and knowledge. The unit is about
creating a variety of basic looks for women using
a variety of cutting techniques. A high degree of
manual dexterity will be required.
UV20485 (2)    Cut women’s hair




Based on National
Occupational
Standards 2009.
GH12 – Cut
hair using basic
techniques.




 Level




         2
 Credit value




         8
 GLH




      75
                                                            Cut women’s hair    UV20485 (3)




UV20485
Cut women’s hair

     Unit outcomes                            Service times

On completion of this unit you will:        Maximum service times for this unit:

1.   Be able to prepare for cutting hair    Cut hair (all techniques) – 45 minutes
2.   Be able to provide a cutting service
UV20485 (4)       Cut women’s hair




                                                     include; a one length above the shoulder, and a
     Evidence requirements                           short graduation incorporating the use of scissor
                                                     over comb.
1.   It is strongly recommended that the
     evidence for this unit be gathered in a         Knowledge and understanding criteria – You
     realistic working environment.                  will be guided by your tutor and assessor on
                                                     the evidence that needs to be produced. Your
2.   Simulation should be avoided where              knowledge and understanding will be assessed
     possible.                                       using the assessment tools listed below:
3.   You must practically demonstrate that you
     have met the required standard for this unit.
                                                        -   Mandatory written question paper

4.   All outcomes, assessment criteria and range
                                                        -   Oral questioning
     statements must be achieved.                       -   Portfolio of evidence
5.   Knowledge and understanding in this unit        Where possible your assessor will assess
     will be assessed by a mandatory written         knowledge and understanding criteria alongside
     question paper. These questions are set         practical criteria through oral questioning. There
     by VTCT.                                        may also be instances when knowledge and
                                                     understanding criteria are covered in practical
                                                     observations, these will be signed-off by your
     Achieving practical outcomes                    assessor as further evidence is not required.

Outcomes are each made up of two elements,
practical criteria and knowledge and                   Formative assessment
understanding criteria:
                                                     Your assessor may use the observation sheets
Practical criteria – your assessor will observe      at the end of this book to provide you with
your performance of a practical task. Your           feedback if an outcome has not been met..
assessor will sign-off the practical criteria when
all have been competently achieved in a single
client service.

On occasions some practical criteria may not
naturally occur during a practical observation. In
such instances you will be asked questions to
demonstrate your knowledge in this area. Your
assessor will document the criteria that have
been achieved through oral questioning.

In this unit you must demonstrate competent
performance of all practical outcomes on at
least eight separate occasions, two for each
cutting lock (fringes can be incorperated into
any of the cutting locks). These locks must
                                                                        Cut women’s hair    UV20485 (5)




  Mandatory written question paper

The mandatory written question paper will test your knowledge and understanding; this paper will
assess the knowledge requirements highlighted in white. All knowledge and understanding criteria
must be achieved. If you achieve at least 70% you are not required to take the paper again. You
will then be orally questioned or asked to complete a written assignment to cover the remaining
knowledge requirements. Knowledge requirements not achieved will be identified to your tutor in a
breakdown of your written paper.


Mandatory written question paper sign-off
                                  70% pass mark (tick as appropriate)
 Attempt      Date                                                         Assessor signature
                                    achieved           not achieved

 1
 2
 3
??? (6)
  UV20485 (6)         Cut women’s hair




        Outcome 1

   Be able to prepare for cutting hair.

        Practical criteria

   You can:

   a.    Prepare yourself, the client and work area for cutting services
   b.    Use suitable consultation techniques to identify service objectives




   Outcome 2 Practical criteria sign-off
    Observation                              1                2                3   4
    Criteria questioned orally
    Date achieved
    Learner signature
    Assessor signature
    IV signature (if sampled)

    Observation                              5                6                7   8
    Criteria questioned orally
    Date achieved
    Learner signature
    Assessor signature
    IV signature (if sampled)
                                                                       Cut women’s hair         ???
                                                                                           UV20485 (7)(7)




  Knowledge and understanding criteria

                                            Mandatory          Oral                   Portfolio
 Knowledge requirements                     written paper      questioning            reference
                                            (date achieved)    (date achieved)        (other forms of evidence)


 c.   Assess the potential of the hair
      to achieve the desired look by
      identifying the influencing factors

 d.   Explain the safety considerations
      that must be taken into account
      when cutting hair

 e.   State the factors that need to be
      considered when cutting hair

 f.   Describe the different consultation
      techniques used to identify service
      objectives

 g.   Describe the salon’s requirement
      for client preparation, preparing
      themselves and the work area

 h.   Describe a range of looks for
      women

Requirements highlighted in white are assessed in the mandatory written paper.

For guidance on portfolio reference (other forms of evidence) please refer to the section at the
front of the record of assessment book entitled ‘Creating a portfolio of evidence’.
UV20485 (8)         Cut women’s hair




     Outcome 2

Be able to provide a cutting service.

     Practical criteria

You can:

a.    Communicate and behave in a professional manner
b.    Select and use cutting equipment to achieve the desired look
c.    Establish and follow guidelines to accurately achieve the required look
d.    Use cutting techniques that take into account the identified factors
e.    Position yourself and the client appropriately throughout the service
f.    Cross check the haircut to ensure even balance and weight distribution
g.    Create a finished cut that is to the satisfaction of the client
h.    Provide suitable aftercare advice
i.    Follow safe and hygienic working practices




Outcome 2 Practical criteria sign-off
 Observation                                1                  2              3   4
 Criteria questioned orally
 Date achieved
 Learner signature
 Assessor signature
 IV signature (if sampled)

 Observation                                5                  6              7   8
 Criteria questioned orally
 Date achieved
 Learner signature
 Assessor signature
 IV signature (if sampled)
                                                                       Cut women’s hair    UV20485 (9)




  Knowledge and understanding criteria

                                             Mandatory         Oral                   Portfolio
 Knowledge requirements                      written paper     questioning            reference
                                             (date achieved)   (date achieved)        (other forms of evidence)


 j.   Describe the correct use, and
      routine maintenance of cutting
      tools and equipment

 k.   Describe the effect of different
      cutting techniques

 l.   State the effect cutting hair at
      different angles has on the finished
      look

 m. State the importance of applying
      the correct degree of tension to the
      hair when cutting

 n.   State the importance of cross
      checking the cut

 o.   Describe the aftercare advice that
      should be provided

 p.   Outline safe and hygienic working
      practices

 q.   State how to communicate and
      behave within a salon environment

Requirements highlighted in white are assessed in the mandatory written paper.

For guidance on portfolio reference (other forms of evidence) please refer to the section at the front
of the record of assessment book entitled ‘Creating a portfolio of evidence’.
UV20485 (10)       Cut women’s hair




  Unit content

This section provides guidance on the areas that make up each outcome.



  Outcome 1: Be able to prepare for cutting hair

Preparation of self: Clothes (salon                    Consultation aides: Use visual aids - style
requirements for uniform, clean / ironed clothes,      book, portfolio, collection of pictures; placement
non restrictive, closed in low heel shoes);            of colour to complement hair cut / style; existing
hair (clean, healthy, manageable, off face);           colour; client requirements.
personal hygiene (clean body, teeth, workable
                                                       Assessing the potential of the hair: Benefits;
length clean nails, deodorant, no overpowering
                                                       lifestyle factors; influencing factors; review;
perfume); PPE (gloves, apron); minimal
                                                       problem solving; testing; analyse results;
jewellery; positive attitude; ready to greet.
                                                       reproduce; summarise; judge, compare and
Preparation of client: Remove outer client             contrast results; modify, justify; what works /
clothing, protect against damage; client relaxed       what does not; draw conclusions; create a plan.
and comfortable (posture, aids service); remove
                                                       Influencing factors: Hair condition (dry, greasy,
excessive jewellery (avoid damage-jewellery,
                                                       normal, virgin, chemically treated); elasticity
skin); gown, towel, plastic cape; ensure client
                                                       (strength of hair); porosity (damage to cuticle
comfort.
                                                       layer, the ability to absorb moisture); percentage
Preparation of work area: Chair, trolley,              of grey; hair cut / style (uniform layer, one
work station; equipment cleaned, appropriate           length, short graduation, long graduation);
sterilisation (barbicide, autoclave, UV, sterilising   temperature (body heat, salon temperature,
spray), complete destruction of all living             added heat); texture (fine, medium, coarse);
organisms on tools and equipment; disinfection         length (short, medium, long); density (fine,
– remove contamination from hard surfaces,             medium, thick); skin tone (fair, medium, olive,
large work areas, floors and work surfaces,            dark); existing curl (tight, soft, wave); lifestyle
heat or chemical methods, bactericides. All            (job, family, financial, time); test results (good,
tools sterilised to include scissors, combs, clips,    cautious, bad positive, negative); previous
razors.                                                chemical service; client requirement, tools and
                                                       equipment; male pattern baldness; presence of
Consultation techniques: Selection of
                                                       added hair; maintenance of style suitability.
appropriate consultation techniques:
                                                       Hair and scalp contra-indications: Prevent /
Questioning (open, closed, probing):
                                                       alter service, product, technique.
Appropriate use of technical / non-technical
language; client expectations / needs (listen,         Type of conditions - skin disorders (disease,
paraphrase, analysis, clarification, advise, plan);    infestation, infection, defect, bacteria, virus,
advice (pre / aftercare), hair tests; touch, feel,     fungi, parasites); skin sensitivities (reaction);
look of hair; suitability of service, product and      allergies (latex, nut, plasters, perfume, oil);
technique.                                             history of allergic reaction (positive reaction to
                                                                         Cut women’s hair    UV20485 (11)




skin test); incompatible products (metallic salts,       influencing factors; image; occasion style
previous chemical treatments); medication                required for; achievable; desirable; realistic;
(prescription medication); medical condition             client commitment.
(high blood pressure, pregnancy, radio therapy,
                                                         Safety considerations: Consultation; check for
cancer); hair condition (chemical, heat damage,
                                                         infections / infestations; hair tests; PPE; remove
environmental); hair disorder contagious /
                                                         hair cuttings immediately; client comfort / safety;
non-contagious; skin disorder - contagious
                                                         posture of self / client maintained to minimise
/ non-contagious; cross infection (stylist to
                                                         fatigue / injury; identify hazards - trailing
client, client to stylist); accurate records (future
                                                         flexes, spillages, obstacles / obstructions;
reference); legal implications.
                                                         check electrical equipment prior to use, do
Contagious: (stylist to client, client to stylist),      not use with wet hands, follow manufacturer’s
                                                         instructions, store correctly; handle / store
Bacterial - Impetigo (blisters, weep, yellow
                                                         scissors correctly; dispose of sharps safely.
crust); folliculitis (yellow pustules); sycosis
(yellow, spot, follicle); furunculosis (pus filled       The correct use, routine maintenance of
spot); sebaceous cyst (lump on top or under              cutting tools and equipment: Equipment
skin).                                                   and tools cleaned; appropriate sterilisation
                                                         (barbicide, autoclave, UV, sterilising spray),
Viral: Warts (raised, rough skin, brown), herpes
                                                         complete destruction of all living organisms
(blisters)
                                                         on tools and equipment; disinfection – remove
Fungal: Tinea capitis / ringworm (patches, pink          contamination from hard surfaces, heat or
/ grey, scaly, broken hair).                             chemical methods, bactericides, fungicides,
Animal parasites – Pediculosis capitis (head             viricides; remove broken tools and equipment;
lice, parasite, 6 legs, suck blood), scabies             only use for intended purpose; scissors – fit for
(parasites, mites).                                      purpose; cutting tools - wipe away hair cuttings,
                                                         store in pouch when not in use, sharpen
Non-contagious - Psoriasis (over production              regularly, change razor blade after each client,
skin cells, dry, silvery, scales); cicatrical alopecia   clippers remove hair, sterilise spray or wipes,
(scar); alopecia totalis (complete hair loss);           regularly oiled, use of trolley, safe professional
male pattern alopecia (hair recedes at hairline          presentation tools and equipment; electrical
or loss crown); traction alopecia (excessive             equipment checked / PAT tested; visual check
pulling, brushing curling and straightening;             on both large and small equipment.
alopecia areata (stress, bald patches);
seborrhea (excessive oil); dandruff (itchy, white,       Salon requirements for preparation:
skin cells); dry scalp (white, powder); eczema /         Legislation - Health & safety Act, Supply of
dermatitis – (allergic reaction to detergent, red,       Goods and Services Act, Trade Description
irritation, swollen, weep); acne (raised bumps           Act, COSHH, RIDDOR, PPE, EAWA, Manual
and spots).                                              handling, local bye laws (set by council); salon
                                                         rules, code of conduct; adherence by all staff.
Defects of the hair: Fragilitas crinium (spilt, dry,
ends); monilethrix (beaded hair); trichorrhexis          Range of looks for woman:
nodosa (rough, swollen, broken shaft);                   Uniform layer - to suit both long / short hair – all
sebaceous cyst (sebum filled lump); damaged              hair cut to the same length (classic round layer);
cuticle.                                                 short - in preparation for setting / blow-drying
Recommendations to the client: Based on                  and tonging; longer length (round layer) to suit
- client requirements; test results; identified          modern layering technique.
UV20485 (12)       Cut women’s hair




Long graduation – short internal layers, long
perimeter length, natural inversion (short layers
keeping length), heavy layering to length,
square layer cut (box layer); introduce layers to
clients.
Short graduation - shorter perimeter length,
longer internal layers; hair cut into nape
increasing length towards crown (short to long,
building weight line); to incorporate scissor over
comb technique (very short), classic graduation,
classic graduated bob.
One length cut – above (bob) and below
shoulders (keeping corners) concave /
converse.
Fringe - cutting existing to desired length;
introduce - heavy, fine, straight, angled /
sweeping to suit desired requirements.
                                                                      Cut women’s hair    UV20485 (13)




  Outcome 2: Be able to provide a cutting service

Communication techniques: Verbal -                    growth patterns (use or lose - remove, use,
speaking (tone of voice, language, pace,              allow for weight, length to disguise) - widows
clarity); non verbal – body language, positive        peak, double crown, low hair line, nape whorl.
attitude (posture, facial expressions, gestures,
                                                      Cutting techniques - club cutting (blunt and
distance); questioning (open, closed, probing);
                                                      precise suitable for both curly and straight hair
written (visual aids, colour chart, magazines,
                                                      types); free hand (when no tension is required);
records); listening (patience, trust, support,
                                                      scissor over comb (cut hair shorter then finger
decipher, respond); using a range of related
                                                      depth and create a seamless graduation);
terminology
                                                      clipper over comb (cut hair shorter then finger
Professional personal behaviour / conduct:            depth and create a seamless graduation);
HASWA, follow health & safety practice and            thinning scissors (to remove bulk / weight, blend
procedure; respect / value - client(s), self, and     weight lines from graduated cuts); point cutting
others; work cooperatively with others (empathy,      (to create seamless layers, break up hard lines,
non-judgemental, non-discriminatory, not              soften edges, deep point cut to remove weight
argumentative); follow salon code of conduct;         and bulk).
appropriate language, avoid gossip; maintain
                                                      How to maximise the potential of the clients’
confidentiality; polite, cheerful and friendly
                                                      hair taking into account identified factors:
manner; friendly facial expressions; open
                                                      Combine and adapt techniques; be innovative
body language, positive attitude, eye contact;
                                                      / creative; remedial action to resolve any
sensibly behaviour; team work; pride in work;
                                                      problems; face shapes - round = less volume at
punctuality; employer and client loyalty.
                                                      sides; square = volume at sides, soften corners;
Cutting equipment to achieve the desired              long = less height more volume; oval = suits
look: Tools / equipment - cutting comb, section       most styles; work with natural fall of hair; ensure
clips, water spray; scissors - thinning and           style suits curly, wavy and straight hair type;
precision; razor - guarded / un-guarded.              client commitment to aftercare = time and effort
                                                      required for up keep; hair growth patterns (use
Following cutting guidelines to accurately
                                                      them, lose them) = may limit style availability.
achieve the required look: A guide that
is followed throughout a haircut to ensure            Position themselves and the client
accuracy; first section that is cut; all subsequent   appropriately throughout the service: Correct
sections follow first section; ensures evenness;      posture of self and client to minimise fatigue
takes guess work out of cutting hair; working in      and injury; self – back straight, distribute weight
a methodical manner; dividing hair cleanly and        evenly, feet slightly apart; use of cutting stool if
accurately to place and follow accurate guide;        required, no over stretching or bending. Client –
using workable sections (approx ½ inch width);        position to achieve accurate cut; client comfort
follow identified sectioning pattern; use guide to    and minimise fatigue and injury; up right, back
ensure desired shape / length.                        straight and supported, two feet on floor.
Use cutting techniques that take into                 Cross check the haircut to ensure even
account the identified factors: Wet / dry hair;       balance and weight distribution: Working
                                                      across sections; check cut is even / balanced;
Critical influencing factors - hair type, texture,
                                                      section of hair in opposite direction to the
UV20485 (14)       Cut women’s hair




way it has been originally cut; maintain angle;     of chemicals; follow Storage Handling Use
methodical working method; checks made by           and Dispose (SHUD) - sharps box, products
– look, feel; ensure even weight and balance        (check end date / packaging, store away from
distribution.                                       heat, damp and direct sunlight), dispose of
                                                    contaminated waste in a closed top bin; relevant
Creating a finished cut: Confirmation of
                                                    manufacturer’s instructions; no smoking, eating,
style; creative flair; professional judgement
                                                    drinking, drugs in salon; personal hygiene.
on - chosen technique, tools & equipment,
influencing factors; precision working; adapt and   The effect achieved by using different
amend if necessary.                                 cutting techniques: Club cutting – to create
                                                    blunt effect and precision; point / chipping -
Methods of confirming client satisfaction:
                                                    break up hard lines, soften edges, remove bulk;
Body language; facial expressions; verbal /
                                                    razoring – remove length and bulk, create soft
written feedback; surveys / questionnaires;
                                                    broken edges and create texture; thinning –
repeat booking; recommendation.
                                                    remove bulk not length; slicing / channel cutting
Provide suitable aftercare advice:                  – remove bulk and create texture, can remove
Maintenance - frequency of visits, regular          length, shattered edges and break up lines;
services, minimise chemical treatments; correct     scissor / clipper over comb – shorten less then
use of electrical equipment (straighteners,         finger depth, cut to head shape, shorter styles.
tongs, heated rollers, hairdryer); product          The effect cutting hair at different angles has
information and use, demonstration; relevant        on the finished look:
literature / leaflet.
                                                    Angle determines effect achieved, weight line
Safe and hygienic working knowledge /               and degree of graduation.
practice: Management of health & safety
                                                    • One length – held at 0 degree angle = no
at work regulations / legislation (HASWA) -
                                                    graduation, heavy around base line
cleaning up spillages, report slippery surfaces,
remove report obstacles; good all round access      • Square layer – held at 90 degree angle =
to trolleys and equipment; clean / sterilise /      weight line where layer sits
disinfect – tools, equipment, work surfaces; PPE
                                                    • Short graduation – held at 45 degree angle =
(avoid latex, powdered gloves and dermatitis);
                                                    weight line where layer sits
Electricity At Work Act - checking / visual
check of equipment, no trailing wires (PAT          • Uniform layer – held at 90 degree angle = no
testing); manual handling (moving stock, lifting,   weight line
working heights, unpacking); towels – clean,        • Long graduation – held at 145 degree angle
washed at 60˚, dirty in covered bin; liability      = weight line where layer sits; desired style
insurance – employers, public, professional         (length, weight, effect) decides angle of cut
indemnity; RIDDOR, accident book, reporting         used
diseases (HIV, Hepatitis B) HABIA- code of
practice for hair services; local bye laws (set     The importance of tension when cutting:
by council); code of conduct; risk assessment;      Tension = gently pull hair until resistance is
policy / management health and safety at            reached; more tension to achieve more precise
work, posture, deportment, (balance weight,         cut; less tension for curly hair to allow it to
preserve back, prevent slouching); COSHH            curl and bounce up; no tension for free hand
(replace lids) ventilation for vapour and dust,     or if style requires; even tension for accurate
avoid over exposure to chemicals, correct use       cut; considerations for cutting hair wet or dry.
                                                  Cut women’s hair    UV20485 (15)




Advantages wet – cleaner sections, accuracy,
control, disadvantages wet – natural hair
movement / fall, hair growth patterns less
obvious; advantages dry – hair movement and
fall, accuracy of finished look, disadvantages
dry – inaccurate sections, less control, static
and hard to comb.
UV20485 (16)        Cut women’s hair




     Range

You must cover the following ranges:

                                       Date and portfolio
 R1          The factors:                                   Assessor signature
                                       reference
 a           Hair density
 b           Hair texture
 c           Head and face shape
 d           Hair growth patterns

 e           Hair elasticity


                                       Date and portfolio
 R2          Looks:                                         Assessor signature
                                       reference
             One length
 a           Maximum service time –
             45 minutes
             Uniform layer
 b           Maximum service time –
             45 minutes
             Short graduation
 c           Maximum service time –
             45 minutes
             Long graduation
 d           Maximum service time –
             45 minutes
 e           With a fringe


                                       Date and portfolio
 R3          Techniques:                                    Assessor signature
                                       reference
 a           Club cutting
 b           Freehand
 c           Scissors-over-comb
                                                                   Cut women’s hair          ???
                                                                                       UV20485 (17)(17)




     Range

You must cover the following ranges:

                                              Date and portfolio
 R4          Hair types:                                               Assessor signature
                                              reference
 a           Curly
 b           Straight

                                              Date and portfolio
 R5          Advice covers:                                            Assessor signature
                                              reference
 a           How to maintain their look
 b           Time interval between services
UV20485 (18)    Cut women’s hair




      Notes and Comments:
                      Cut women’s hair    UV20485 (19)



Notes and Comments:
UV20485 (20)      Cut women’s hair



                                                              Notes:




Unit Sign-off

All outcomes, assessment criteria and ranges have been completed for this unit.


 Learner signature:                                              Date:

 Assessor signature:                                             Date:

 IV signature (if sampled):                                      Date:
UV20386
Client consultation for hair services


This is a preparation for work unit which is based
on capability and knowledge. The unit is about
developing your skills in consulting with clients
and working safely. The knowledge gained in this
unit includes, consultation techniques, skin and
hair structure, scalp and hair disorders, and the
use of confidential information.
UV20386 (2)    Client consultation for hair services




Based on National
Occupational
Standards 2009.
G7 – Advise and
consult with clients.




 Level




         2
 Credit value




         3
 GLH




     30
                                               Client consultation for hair services    UV20386 (3)




UV20386
Client consultation for hair services

     Unit outcomes                             Service times

On completion of this unit you will:         There are no maximum service times that apply
                                             to this unit.
1.   Be able to consult and advise clients
2.   Know the characteristics of the hair
UV20386 (4)       Client consultation for hair services




                                                          Knowledge and understanding criteria – You
     Evidence requirements                                will be guided by your tutor and assessor on
                                                          the evidence that needs to be produced. Your
1.   It is strongly recommended that the                  knowledge and understanding will be assessed
     evidence for this unit be gathered in a              using the assessment tools listed below:
     realistic working environment.
                                                             -   Mandatory written question paper
2.   Simulation should be avoided where
                                                             -   Oral questioning
     possible.
                                                             -   Portfolio of evidence
3.   You must practically demonstrate that you
     have met the required standard for this unit.        Where possible your assessor will assess
                                                          knowledge and understanding criteria alongside
4.   All outcomes, assessment criteria and range
                                                          practical criteria through oral questioning. There
     statements must be achieved.
                                                          may also be instances when knowledge and
5.   Knowledge and understanding in this unit             understanding criteria are covered in practical
     will be assessed by a mandatory written              observations, these will be signed-off by your
     question paper. These questions are set by           assessor as further evidence is not required.
     VTCT.


     Achieving practical outcomes                           Formative assessment

Outcomes are each made up of two elements,                Your assessor may use the observation sheets
practical criteria and knowledge and                      at the end of this book to provide you with
understanding criteria:                                   feedback if an outcome has not been met.

Practical criteria – your assessor will observe
your performance of a practical task. Your
assessor will sign-off the practical criteria when
all have been competently achieved in a single
client service.

On occasions some practical criteria may not
naturally occur during a practical observation. In
such instances you will be asked questions to
demonstrate your knowledge in this area. Your
assessor will document the criteria that have
been achieved through oral questioning.

In this unit you must demonstrate competent
performance of all practical outcomes on at
least three separate occasions and will include
consultations for three different technical units.
                                                     Client consultation for hair services    UV20386 (5)




  Mandatory written question paper

The mandatory written question paper will test your knowledge and understanding; this paper will
assess the knowledge requirements highlighted in white. All knowledge and understanding criteria
must be achieved. If you achieve at least 70% you are not required to take the paper again. You
will then be orally questioned or asked to complete a written assignment to cover the remaining
knowledge requirements. Knowledge requirements not achieved will be identified to your tutor in a
breakdown of your written paper.


Mandatory written question paper sign-off
                                  70% pass mark (tick as appropriate)
 Attempt      Date                                                          Assessor signature
                                    achieved           not achieved

 1
 2
 3
??? (6)
  UV20386 (6)         Client consultation for hair services




        Outcome 1

   Be able to consult and advise clients.

        Practical criteria

   You can:

   a.    Communicate in a manner that creates confidence, trust, and maintains good will
   b.    Establish client requirements for products and services using appropriate
         communication techniques
   c.    Consult and complete client records
   d.    Advise the client on any factors which may limit, prevent or affect their choice of
         service or product
   e.    Provide the client with clear recommendations for referral when required   *
   f.    Recommend and agree a service or product
   g.    Follow safe and hygienic working practices



   * Criteria that may be assessed through oral questioning.




   Outcome 1 Practical criteria sign-off
    Observation                                       1                 2                      3
    Criteria questioned orally
    Date achieved
    Learner signature
    Assessor signature
    IV signature (if sampled)
                                                                Client consultation for hair services    UV20386 (7)




      Knowledge and understanding criteria

                                              Mandatory                    Oral                     Portfolio
 Knowledge requirements                       written paper                questioning              reference
                                              (date achieved)              (date achieved)          (other forms of evidence)


 h.    Identify factors that may limit or
       prevent the choice of services or
       products
 i.    Explain how to communicate
       effectively
 j.    Outline communication techniques
       used during client consultation
 k.    State the importance of consulting
       client records
 l.    Describe the tests carried out for
       different services
 m. State the importance of following
       manufacturers’ instructions, salon
       policy and legal requirements
 n.    State the importance of identifying
       factors that may limit, prevent or
       affect the service
 o.    State the importance of identifying
       and recording contra-indications
 p.    State who to refer to for different
       contra-indications
 q.    State the importance of not naming
       referable contra-indications
 r.    Describe the information that
       should be on a record card
 s.    Describe how client records should
       be held and maintained
 t.    State the importance of client
       confidentiality
 u.    Outline legislation that affects how
       information is used during client
       consultation

Requirements highlighted in white are assessed in the mandatory written paper.
For guidance on portfolio reference (other forms of evidence) please refer to the section at the
front of the record of assessment book entitled ‘Creating a portfolio of evidence’.
UV20386 (8)        Client consultation for hair services




  Outcome 2

Know the characteristics of the hair.

  Knowledge and understanding criteria

                                                   Mandatory         Oral              Portfolio
 Knowledge requirements                            written paper     questioning       reference
                                                   (date achieved)   (date achieved)   (other forms of evidence)

 a.   Describe visual signs of suspected
      infections, infestations, and
      disorders visible to the naked eye
 b.   Describe the basic structure of the
      skin and hair
 c.   Describe the characteristics of the
      hair structure with the different hair
      types
 d.   Describe the hair growth cycle

 e.   State the average hair growth rate
 f.   Describe the general factors that
      contribute to healthy hair

Requirements highlighted in white are assessed in the mandatory written paper.

For guidance on portfolio reference (other forms of evidence) please refer to the section at the front
of the record of assessment book entitled ‘Creating a portfolio of evidence’.
                                                        Client consultation for hair services    UV20386 (9)




  Unit content

This section provides guidance on the areas that make up each outcome.



  Outcome 1: Be able to consult and advise clients

Communicate and behave in a professional              Services: Consultation, shampooing and
manner -                                              conditioning (normal, dry, oily, chemically
                                                      treated, damaged, dandruff, surface,
Communication techniques: Verbal -
                                                      penetrating, scalp, leave in); cutting (uniform
speaking (tone of voice, language, pace, clarity,
                                                      layer, one length, short graduation, long
reassure); nonverbal – body language, positive
                                                      graduation); setting (brick, directional, pincurls);
attitude (posture, facial expressions, gestures,
                                                      blow-drying (finger dry, curling, straightening
distance); questioning (open, closed, probing);
                                                      and smoothing, body); colouring (semi, full head
written (visual aids, colour chart, magazines,
                                                      quasi, full head permanent, re-growth, woven,
records); listening (patience, trust, support,
                                                      pulled through); perming (brick, directional, ‘9’
decipher, respond); using a range of related
                                                      section); hair up (plaiting, rolls, pleat); aftercare
terminology, confidentiality.
                                                      advice (maintain hair condition, products -
Professional personal behaviour / conduct:            shampoos, conditioners, treatments, styling /
HASWA, follow health & safety practice and            finishing products, dressing techniques, use
procedure, respect / value - client(s), self, and     of styling equipment, interval between – cuts,
others, work cooperatively with others (empathy,      colour, perms).
non-judgemental, non-discriminatory, not
                                                      Products: Shampoos (normal, dry, oily,
argumentative), follow salon code of conduct,
                                                      chemically treated, damaged, dandruff, curly);
appropriate language, avoid gossip, maintain
                                                      conditioners (surface, penetrating, scalp,
confidentiality, polite, cheerful and friendly
                                                      leave in); styling products (lotions, mousse,
manner, friendly facial expressions, open
                                                      gel, activator, moisturiser); finishing products
body language, positive attitude, eye contact,
                                                      (dressing cream, wax, serum, gel, spray, oils);
sensible behaviour, teamwork, pride in work,
                                                      colour (temporary, semi, quasi, permanent,
punctuality, employer and client loyalty.
                                                      bleach); perm (acid, alkaline, exothermic).
Consultation techniques: Selection of
                                                      Recommendations for products and
appropriate consultation techniques:
                                                      services: Manufacturer’s instructions, visual
Questioning (open, closed, probing);                  aids (price list, products, magazines); client’s
appropriate use of technical / non-technical          needs (listen, decipher, clarification, advise,
language; client expectations / needs (listen,        plan); analysis - subjective / objective (visual,
paraphrase, analysis, clarification, advise, plan);   testing, questioning, recording).
advice (pre / aftercare); hair tests - touch, feel,
                                                      Information on record cards: Record card
look of hair; visual aids; suitability of service,
                                                      up-to-date and accurate, essential information,
product and technique.
                                                      future reference, professional image, legal
                                                      implications, private and personal client
UV20386 (10)      Client consultation for hair services




information (name, address, phone number,                 equipment, male pattern baldness, presence of
medication); details - influencing factors,               added hair, maintenance of style suitability.
contra-indications, results of hair tests, service,
                                                          Hair and scalp contra-indications: Prevent /
products, timings, quantities of product used,
                                                          alter service, product, technique.
application of heat (climazone, infrared lamp,
hood drier); result of service, price, advice             Type of conditions - skin disorders (disease,
(maintenance, care, products, frequency of                infestation, infection, defect, bacteria, virus,
visits); current, accurate, relevant.                     fungi, parasites); skin sensitivities (reaction);
                                                          allergies (latex, nut, plasters, perfume, oil);
Security of client records: Data Protection
                                                          history of allergic reaction (positive reaction to
Act, Data Protection registrar, confidentiality,
                                                          skin test); incompatible products (metallic salts,
code of practice, security (locked cabinet,
                                                          previous chemical treatments); medication
security protected electronic); time controlled
                                                          (prescription medication); medical condition
(appropriate to salon); disposal (sensitive
                                                          (high blood pressure, pregnancy, radio therapy,
waste).
                                                          cancer); hair condition (chemical, heat damage,
The importance of consulting record cards:                environmental); hair disorder contagious /
Professional image, legal implications, future            non-contagious; skin disorder - contagious
reference, maintain high standard of service,             / non-contagious; cross infection (stylist to
correct use of product / equipment / tools, avoid         client, client to stylist); accurate records (future
mistakes, successful results.                             reference); legal implications.
Confidentiality: Compliance, authorisation                Contagious: Stylist to client / client to stylist.
for use (consent / permission); client relations
                                                          Bacterial - Impetigo (blisters, weep, yellow
(maintain goodwill); infringement / breach,
                                                          crust); folliculitis (yellow pustules); sycosis
prosecution.
                                                          (yellow, spot, follicle); furunculosis (pus filled
Assessing the potential of the hair: Benefits,            spot); sebaceous cyst (lump on top or under
lifestyle factors, influencing factors, review,           skin).
problem solving, testing, analyse results,
                                                          Viral - Warts (raised, rough skin, brown); herpes
reproduce, summarise, judge, compare and
                                                          (blisters).
contrast results, modify, justify, what works /
what does not, draw conclusions, create a plan.           Fungal - Tinea capitis / ringworm (patches, pink
                                                          / grey, scaly, broken hair).
Influencing factors: Hair condition (dry, greasy,
normal, virgin, chemically treated); elasticity           Animal parasites – Pediculosis capitis (head
(strength of hair); porosity (damage to cuticle           lice, parasite, 6 legs, suck blood); scabies
layer, the ability to absorb moisture); percentage        (parasites, mites).
of grey, hair cut / style (uniform layer, one
                                                          Non-contagious: Psoriasis (over production
length, short graduation, long graduation);
                                                          skin cells, dry, silvery, scales); cicatrical alopecia
temperature (body heat, salon temperature,
                                                          (scar); alopecia totalis (complete hair loss);
added heat); texture (fine, medium, coarse);
                                                          male pattern alopecia (hair recedes at hairline
length (short, medium, long); density (fine,
                                                          or loss crown); traction alopecia (excessive
medium, thick); skin tone (fair, medium, olive,
                                                          pulling, brushing, curling and straightening);
dark); existing curl (tight, soft, wave); lifestyle
                                                          alopecia areata (stress, bald patches);
(job, family, financial, time); test results (good,
                                                          seborrhea (excessive oil); dandruff (itchy, white,
cautious, bad positive, negative); previous
                                                          skin cells); dry scalp (white, powder); eczema
chemical service, client requirement, tools and
                                                          / dermatitis (allergic reaction to detergent, red,
                                                       Client consultation for hair services    UV20386 (11)




irritation, swollen, weep); acne (raised bumps         assessment, policy / management, health and
and spots).                                            safety at work, posture, deportment, (balance
                                                       weight, preserve back, prevent slouching);
Defects of the hair: Fragilitas crinium (spilt, dry,
                                                       COSHH (replace lids) ventilation for vapour and
ends); monilethrix (beaded hair); trichorrhexis
                                                       dust, avoid over exposure to chemicals, correct
nodosa (rough, swollen, broken shaft);
                                                       use of chemicals, follow Storage Handling Use
sebaceous cyst (sebum filled lump); damaged
                                                       and Dispose (SHUD) - sharps box, products
cuticle.
                                                       (check end date / packaging, store away from
Clear recommendations: Based on client                 heat, damp, and direct sunlight); dispose of
requirements, test results, identified influencing     contaminated waste in a closed top bin; relevant
factors, image, occasion style required for;           manufacturer’s instructions, no smoking, eating,
achievable, desirable, realistic, analysis of          drinking, drugs in salon, personal hygiene.
factors and contra-indications, assessment of
                                                       Hair tests: Manufacturer’s instructions, salon
hair (look, feel, strength); suitability of service,
                                                       guidelines, suitability of service, product and
client expectations, clarification, language
                                                       technique;
(technical, non-technical), proposals, solutions,
plan.                                                  Elasticity test (tensile strength) - cutting, setting,
                                                       blow-drying, colouring, colour correction,
Referable conditions: All contagious
                                                       perming.
conditions, hair defects, scalp conditions.
                                                       Porosity test (ability to absorb product) -
Health care professional / specialists:
                                                       cutting, setting, blow-drying, colouring, colour
General practitioner, trichologist, dermatologist,
                                                       correction, perming.
pharmacist.
                                                       Skin test (allergic reaction to product) -
Referring contra-indications: A hair stylist is a
                                                       colouring, colour correction, perming.
non-medical professional, incorrect diagnosis,
embarrassment, lack of goodwill, reputation,           Pre-perm test curl (suitability for service, size,
legal implications, decline in business.               shape curl) – perming.
Safe and hygienic working knowledge /                  Incompatibility test (check for presence of
practice: Management of Health & Safety                metallic salts) - colouring, colour correction,
at work regulations / legislation (HASWA) -            perming.
cleaning up spillages, report slippery surfaces,
                                                       Development test curl (monitor the development
remove / report obstacles, good all round
                                                       of the perm) – perming.
access to trolleys and equipment, clean /
sterilise / disinfect tools, equipment and work        Test cutting (check suitability of colour choice) -
surfaces; PPE (avoid latex, powdered gloves            colouring, colour correction.
and dermatitis); Electricity At Work Act -             Legal requirements: Instructions and policies,
checking / visual check of equipment, no trailing      follow the law, business requirements, safe /
wires (PAT testing); manual handling (moving           clean environment, correct use of product / tools
stock, lifting, working heights, unpacking);           / equipment, satisfactory results, negligence
towels – clean, washed at 60˚, dirty in covered        resulting in prosecution.
bin; liability insurance – employers, public,
professional indemnity; RIDDOR, accident
book, reporting diseases (HIV, Hepatitis B);
HABIA - code of practice for hair services; local
bye laws (set by council); code of conduct, risk
UV20386 (12)       Client consultation for hair services




  Outcome 2: Be able to consult and advise clients

The formation of hair and skin:                            weeks); telogen (resting, 4 months); cycle
                                                           repeats, client variation, hair length (long,
Hair structure - Cuticle - colourless cells;
                                                           medium, short).
protective surface, cortex – polypeptide chains;
protein (keratin, amino acids, flexible); spiral           Hair growth: ½ inch, 1.25cms, 12mm.
chains / fibres (strength, curl, thickness); cross
                                                           Healthy hair: General health, blood circulation,
links (disulphide bonds / sulphur bonds - strong,
                                                           exercise, balanced diet, minimal chemical
hydrogen bonds, salt links – weak, allows
                                                           treatments, regular hair cuts, conditioning
stretch); pigment (melanin, natural colour);
                                                           treatments, protection, styling / finishing
medulla (no function).
                                                           products, minimal use of finishing equipment
Skin structure - Follicle (growth space for hair);         (straighteners, tongs, heated rollers, hair dryer).
epidermis (layers cell tissue); dermis (papilla -
blood vessels, nerve endings, germinal matrix
- formation of hair cells); arrector pili muscle
(holds hair in place, goose bumps); sebaceous
gland (sebum, natural oil); sweat gland (sweat);
sweat pore (prevents overheating).
Alpha and Beta keratin - Alpha – natural state of
hair (straight, curly); beta - changed, stretched,
new formation, when set or blow-dried,
temporary state; will revert to alpha status.


Description of hair types: Hair types – Asian
(round shape, straight, 12 layers cuticles,
coarse, resistant); Caucasian (oval shape,
wavy, 8 / 9 layers cuticles, normal treatment);
African Caribbean (kidney-shaped, curly 5
layers cuticles, fragile).


The pH scale explained: Acid (closes cuticle,
0-6.9); neutral (7); alkaline (opens cuticle, 7.1-
14); the natural pH of hair is 4.5-5.5.
The importance of restoring the hair to
its natural pH using conditioner: Stops
oxidisation process (colouring / perming);
prevent damage, returns hair to its natural state
(slightly acidic); closes cuticles.


Hair growth cycle: ACT, anagen (active,
growth, 1.5-7 years); catagen (changing, 2
                                                 Client consultation for hair services          ???
                                                                                          UV20386 (13)(13)




     Range

You must cover the following ranges:

                                            Date and portfolio
 R1          Clients                                                     Assessor signature
                                            reference
 a           New
 b           Regular

                                            Date and portfolio
 R2          Identifying by                                              Assessor signature
                                            reference
 a           Questioning
 b           Observation
 c           Testing


             Factors that limit or affect   Date and portfolio
 R3                                                                      Assessor signature
             services                       reference
             Adverse hair, skin and scalp
 a
             conditions
             Incompatibility of previous
 b
             services and products used
 c           Lifestyle


                                            Date and portfolio
 R4          Problems                                                    Assessor signature
                                            reference
 a           Suspected infections
 b           Suspected infestations
UV20386 (14)    Client consultation for hair services




      Notes and Comments:
                      Client consultation for hair services    UV20386 (15)



Notes and Comments:
UV20386 (16)      Client consultation for hair services



                                                              Notes:




Unit Sign-off

All outcomes, assessment criteria and ranges have been completed for this unit.


 Learner signature:                                              Date:

 Assessor signature:                                             Date:

 IV signature (if sampled):                                      Date:

								
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