py a se co ke lea W in ta P flights dialogue Issue sixteen - Summer 2008 to Poland w ith Dia wordse logue arch start Headuse their heads when it Youngsters comes to healthy eating - see page five Gold Award winner - Best newsletter, Chartered Institute of Public Relations PRide Awards Scotland 2005/2006 Finalist - Best newsletter, Chartered Institute of Public Relations PRide Awards Scotland 2007 Our thanks to… Asda cheque-out: The John Lynch Renal Unit at Crosshouse Hospital received £300 from Asda in Irvine as a thank you for looking after their colleague, Yvonne Reid, until her kidney transplant in 2001. The donation will benefit all patients in the unit. Our photo shows (from left): Staff Nurse Fiona Sweeney, Staff Nurse Andrew McCubbin, Training Facilitator Geraldine Ovens, Yvonne Reid, Staff Nurse Lynn Robinson and Kathy Paton. Diabetes donation: The Diabetes Day Centre at Crosshouse Hospital has received the generous sum of £2630 from Mrs A McManus, Diabetes Co-coordinator and Mrs L Brisbane, Junior Royal Matron of the Order of the Amaranth. The money will be used for audio-visual equipment. Our photo shows (from left): Diabetes Specialist Nurses Sister Lorna Whitelaw and Charge Nurse Bill Sheppard, Mrs McManus and Mrs Brisbane. Predictive cheques: Ayrshire Maternity Unit’s Neonatal Unit received a cheque that was out of this world! Local woman, Jean Allan from Kilmarnock, held a clairvoyant night and raised £138. Staff predict the money will be spent wisely. Our photograph shows (seated from left): Kyle Little, Rosie Little and Lorraine Herbert; (standing from left) Sandra Sneddon, Jean Allan and Marion Breckenridge. contents Dialogue is distributed to every NHS employee in Ayrshire and Arran. Total distribution approximately 10,000. dialogue Issue sixteen – Summer 2008 If you have any comments, suggestions or ideas for stories please write to: Dialogue Communications Department 28 Lister Street, Crosshouse Hospital Kilmarnock, KA2 0BE phone: 01563 826 115 5 Game for a laugh 18 Mind your health e-mail: firstname.lastname@example.org or High-tech rehab for Biggart Quick guide to the options email@example.com patients for inpatient mental services We need your news stories by 8 Day in the life 20 Co-creating health Friday 26 September 2008 for our Life on the road as a roving Transforming the doctor Autumn issue. assessor patient relationship Disclaimer 10 Winning by a nose 24 No place for bullies Although every care is taken with the material submitted, no responsibility can be accepted by the Stop that nose bleed in an Campaign tackles bullying magazine staff, designers or printers in the case of loss or damage for any reason whatsoever. Views instant and harassment expressed by contributors are their own and do not necessarily reflect those of the Communications Department or NHS Ayrshire & Arran. 14 Pandemics – the facts 26 People on the move Health advice that’s not to Goodbye and good luck be sniffed at 8 10 Published by: NHS Ayrshire & Arran Issue number 16: Summer 2008 Design and layout: Ocean Agency 14 22 24 Take the initiative As part of the Patient Safety Programme, Directors have been taking part in walkrounds to speak to staff about patient safety issues and to find possible solutions Marie Hun ter during a busy with them. Staff Nurse ICU. Hospital’s day in Ayr At each walkround, staff have the Sister Dorothy Kerr and her team A main part of the theatre’s work opportunity to speak to two Directors in the Intensive Care Unit (ICU) focuses around safety briefings. At and the Patient Safety Co-ordinator, have been involved in the SPI since the start of each theatre list staff run Susan Dillon. Since the start of the February 2007. Their main driver through a number checks including: walkrounds in April 2007, 248 issues has been to introduce a range of • Checking equipment have been identified for action and improvements in the care of patients • Order of the list on ventilators. This includes tilting up • Patients’ details 213 of them have been completed. patients’ bed-heads by 30 degrees, which helps reduce ventilator acquired Staff have ‘time out’ sessions between Here are a few examples of what has pneumonia (VAP) by raising patients’ each patient to clarify details, which been achieved: heads. reduces the number of errors. • Staff were concerned that a number of policies and guidelines were Other targets for the ICU team are: The team are updating their peri- out of date. Senior managers have • Reducing central line infections operative checklist to include checking reviewed all the policies and all • Hand hygiene audits a patient’s temperature before they wards now have an up-to-date • Glycaemic control (keeping leave the ward for surgery and version. patients’ blood sugar level within before they return to the ward. the normal range) Their temperature should be 36 • Staff noted that some patients were degrees celsius or higher. Staff are • Ward rounds including staff from a still smoking in their rooms. New also recording patients’ temperature number of different disciplines to smoke alarms have been installed during their operation if they are in set the targets for the day which activate a voice message in theatre for more than one hour. the main ward if a patient smokes Sister Kerr commented: “We have in their room. definitely noticed improvements in Liz Kelso, Theatre Manager, • Staff raised concerns about exposed hand hygiene as we are currently commented: “All the theatre staff pipework, which has now been sitting at 90 per cent compliance. really like the theatre briefings. covered over. Our glycaemic control targets are also Everyone is involved and they can improving. Staff are very enthusiastic raise any issues, no matter how small, Through the Safer Patients Initiative and are willing to try new things and before we start the theatre list.” (SPI) we hope to reduce adverse the changes in the unit are a result of events by 50 per cent by the end of their hard work and commitment to Liz added: “I hold monthly meetings the programme. These examples show the project.” with staff and SPI is on every agenda that by making small changes, the to make sure everyone is aware of effects can be significant. To help reduce central line infections what is happening. The ‘time outs’ are staff review patients every day and a good safety check and it gives staff We are also taking part in the Scottish assess if they still need the central line. peace of mind that nothing has been Patient Safety Programme, a new It is removed as soon as it is no longer missed.” initiative launched by the Scottish needed, as the longer it stays in the Government, which builds on the greater the risk of infection. work of the Safer Patients Initiative. If you would like to find out All health boards in Scotland are Theatre Manager Liz Kelso and the more information about the Safer involved in the programme and rest of the team only became involved Patients Initiative or the Scottish here in Ayrshire and Arran our work in SPI in June 2007 but have been Patient Safety Programme, focuses on Crosshouse Hospital, where making great progress to catch up contact Babs Gemmell at Ayr walkrounds have already started. with the rest of the workstreams. Hospital extension 14553 or Barbara.gemmell@:aaaht.scot.nhs.uk 4 Wii’re game for a laugh Love them or hate them, interactive games consoles are a world-wide phenomenon. And now, in an innovative step to She said: “We will aid rehabilitation, Biggart Hospital be assessing the has introduced the art of gaming to effectiveness of the patients in the form of two Nintendo games and how our DS Lites and a Nintendo Wii. patients react. Hospital staff are hopeful that the ever “We hope it will popular Brain Training games and the stimulate patients Game on: Volun teers hand over the games cons physically interactive games on the Wii and encourage oles to grateful staff and patient s will ease the road to recovery. interaction, movement and speech as well as interaction with the staff.” Among those who could benefit are patients recovering from strokes and And it’s all thanks to the hospital Mr Bryn Mills, Biggart Hospital even Parkinson’s’ sufferers. volunteers who kindly responded to Volunteer Coordinator was more than a request for the consoles from the happy to grant their wish and said: Ann Reid, Clinical Development Speech and Language unit at the “Eventually, we hope all our wards Manger – Care of older Adults, believes hospital. here will benefit.” this is an exciting move forward. n the ball A youth football team have been persuaded to swap their chocolate bars and cans of fizzy drinks for fresh fruit and water during half-time. In a bid to improve oral health, kebab’ tasting session willing players at Kingswell to promote their Football Club agreed to try out healthy alternatives. an initiative set up by the Oral And it didn’t stop Health Action Project for North there - the lucky West Kilmarnock youngsters received There were no arguments from free, fresh oranges for one Fruit feast: Th e oral health players when the project team month of training sessions and tactics with th e young foot team discuss half-time tast ball stars e agreed to provide them with football matches. water bottles and fresh fruit. Our cover photograph shows The Oral Health squad were Devlin Martin, 10, showing off also available to run a ‘fruit his skill at headers. 5 Tell it like it is: Freddy Crawford-Grundy of Ayrshire Care to comment? and Arran’s Patient Council tries out the mobile Cam Room New options to tell us what you think Our Care to comment scheme encourages people to share their comments, suggestions or concerns about health services. The ‘Care to comment’ scheme enables Executive Nurse Director Fiona McQueen patients, visitors, staff and members of launched the scheme during visiting the public to give their views straight to time at Ayr Hospital. Fiona comments: camera, ‘Big Brother’-style, in a roving “We want to offer everyone who uses Cam Room which will be travelling our services the best possible care and around Ayrshire and Arran. treatment. We hope to encourage them to help improve the quality of care by Other options available to people include telling us what they think about our postcards and postboxes, a freephone services.” Here to listen: Lorna Loudon (above), Patient Relations and Complaints number, a freepost address and Manager, and Mrs Fiona McQueen dedicated email address. You can email your comments to (below), Executive Nurse Director, at the firstname.lastname@example.org or launch of the Care to comment scheme telephone free to 0800 169 1441. For more information visit the Intranet or contact Lorna Loudon, Patient and Community Relations Manager, at Eglinton House, extension 13610. 6 Hoopy days: Robert, Dylan Have-a-go youngsters and David from Loudon Academy with Alex from Kilmarnock College take the challenge Children and young people from all over Ayrshire proved they were game for a sporting challenge at the sixth annual Ayrshire Sportsability ‘Come and Try’ event. Nearly 600 primary and secondary Children and young people got the Members of Ayrshire pupils with physical and learning chance to try out lots of different Sportsability include: disabilities took part in the three day sporting activities. These included • NHS Ayrshire & Arran event held in the Magnum Centre in dancercise, new age kurling, athletics, Irvine. The ‘Come and Try’ games are football and shinty. The games also • East Ayrshire Council organised by Ayrshire Sportsability allowed the youngsters to meet and • North Ayrshire Council which includes members from NHS interact with others while having fun. • South Ayrshire Council Ayrshire & Arran, the three Local Judging from the youngsters’ smiles, • Scottish Disability Sport Authorities, North Ayrshire Leisure Ltd, and local and national disability sports the event was a huge success. All of • Sportscotland organisations. those who took part were presented • South Ayrshire Access to Sport with certificates and goody bags. • North Ayrshire Sports Hockey go lucky: Vickki Brown and her Special thanks go to Kilmarnock Association for the Disabled daughter Katie from Symington Primary School College whose enthusiastic students • North Ayrshire Leisure helped out with the sporting activities, and staff at the Magnum Centre. Chief Executive Dr Wai-yin Hatton is also Chair of Ayrshire Sportsability. She was delighted with the continued success of the games. She said: “The Games continue to go from strength to strength each year. It was a great three days and we’d like to thank everyone involved for their endless enthusiasm and hard work. Ayrshire Sportsability would not be possible without the generous donations and support from all its sponsors. My She shoots, she scores: From left, Mandy Hickman, Health Promotion; Mary Kilpatrick, thanks also go to our fantastic coaches Deputy Provost South Ayrshire Council; Cheryl and volunteers who ensured that Brady, Ayrshire Sportsability; Margaret Tonner, everyone who came along was able to South Ayrshire Councillor; Provost Stephanie try something new and exciting. “ Young of Easy Ayrshire Council 7 On the road on ag ain: Rachael her way to offer ndidates support to ca re thro ughout Ayrshi and Arran Day in the Your job in one sentence from nursing, occupational therapy, workplace assessor prior to becoming physiotherapy and dietetics. a Peripatetic Assessor. Anne: I’ll try! Essentially, it involves teaching, supporting, advising and Rachael: We develop Nursing assessing candidates who are doing Courses you have followed Assistants and Allied Health or intend to follow outside their S/NVQ awards. Professional (AHP) Assistants through NVQ to progress through the of work? Rachael: Really, I’m a bit of a nomad. I travel around NHS Ayrshire & Arran Knowledge Skills Framework (KSF) Anne: Only work-related courses to where candidates have their clinical gateways at their own request. as I don’t have much free time! At work. I then support candidates the moment I’m doing a course in through NVQ level 2 and 3 awards. Teaching in Nurse Practice. Your career path? Rachael: Actually, I’m finishing off my Anne: More than eight years ago Psychology degree at the moment. How does you role fit into I started doing assessing with the the organisation? Health Board and was trained One highlight of your job by Paisley University. I assessed Anne: We fit into the organisation candidates while working on the Anne: There are quite a few, but through the Practice Development wards and did a lot of this in my own I think the one that stands out Unit but we also work with the time. When the position of peripatetic for me is when candidates have Training Centre at Irvine Central. In assessor came up, I thought it would completed the award and have their Ayrshire and Arran the peripatetic be a great opportunity to concentrate certificate presented to them by Fiona assessors work with candidates on the job during working hours! McQueen, Executive Nurse Director. from any hospital or community I applied, got the job and began setting within Ayrshire and Arran Rachael: The main highlight for me promoting the S/NVQ training as who would like their Health care is meeting so many different people much as possible. support workers/Nursing assistants and the fact that I can learn from to do the above qualifications. Right Rachael: I started off in nursing others while observing candidates in now, we’re working with candidates and then went on to become a their departments. 8 Anne Howatson and Rachael MacLeod describe life on the road as Peripatetic SVQ Assessors life… Help is at hand: Anne offers a friendly ear to candidates working on their S/NVQ awards Any funny stories to share Who would you like to Favourite track on your about your work? dine with and why? i-pod/MP3 player at Anne: Not as such, but plenty of fun Anne: That’s easy! David Beckham the moment? is shared when the peripatetic assessors as he is so good looking and appears Anne: Bleeding Love, by Leona and the office team get together for charming. Lewis. our monthly lunch when we can all relax and have a really good laugh. Rachael: My close friends. They’ve Rachael: I’m listening to anything by been such a great support and are Amy MacDonald at the moment. Rachael: Yes, but none of them are very important to me. printable! What do you think you Best piece of advice you Aspirations for the future? have been given? do best? Anne: Hmm… I would love to be Anne: If you fail to plan, you plan Anne: I am a good listener. able to travel to Australia. to fail. Rachael: I’m a faithful friend. My Rachael: It would be great to have a Rachael: Simple really. Take care daughter says I’m a good mother. future where staff are educated and of yourself. motivated with the end result being better care for patients. Ice skating, white water rafting or sunbathing? “I can learn What do you do in your spare time? Anne: Sunbathing. from others Anne: Walk my dogs, look after my Rachael: Definitely sunbathing. I’m a bit of a sun worshipper when I get while observing family and listen to music. the chance. Also, even though it’s candidates in their not on the list, I’d quite like to try Rachael: I like to walk, socialise and study. parachuting! departments.” 9 Winning by a nose Clip art: From left, Martin Levermore, Dr Akuafo Agbenyega, Dr Karen Bell, Research and Development, and Mike Stevens, Deputy Director - Chief Scientist Office A simple but effective device for stopping nose bleeds, invented by one of our doctors, has been launched on the NHS market throughout the UK. C linical Teaching and Research for a paramedic at an accident scene, available on NHS contract, and to Fellow Dr Akuafo Agbenyega, nursery teachers caring for groups of A&E clinicians, paramedics and first- who works at Ayr Hospital, children and nursing staff in a busy aiders everywhere. had the idea for his innovative design A&E department. while he was working in the A&E If the product is successful, the NHS department at Crosshouse Hospital. Akaufo approached our Research and stands to benefit commercially. Every Development team with his idea – time a RhinoPinch® is sold, the NHS One way to staunch a nose bleed is to and they were able to set the wheels will receive a share of the licence fee. apply even pressure across the bridge in motion to bring the invention of the nose for a period of time, into production. It was developed The RhinoPinch® is a cushioned, which often means a carer having to by Medical Devices Technology adjustable plastic clip designed to physically hold the patient’s nose. International Ltd (MDTi) working with fit the nose snugly and comfortably, NHS Ayrshire & Arran and Scottish while applying pressure to the area The RhinoPinch® is a lightweight Health Innovations Ltd (SHIL), an just below the bridge of the nose in adjustable plastic nasal clip which organisation set up by NHS Scotland order to halt the flow of blood. does the job instead, freeing up the to help develop and bring new clinician or carer to attend to other products or technologies to market. Speaking after the launch of the patients or duties, or to treat other invention at Crosshouse Hospital parts of the body needing immediate MDTi have now licensed the in April, Martin Levermore, Chief treatment. This is particularly useful Rhinopinch® from SHIL. It is already Executive of MDTi, said: “The development of the RhinoPinch® 10 and other MDTi products has been possible to get it to launch to Dr Agbenyega and our research been carried out by real clinicians without the support of my colleagues and development team. It is extremely in real trial conditions using real in NHS Ayrshire & Arran and our encouraging to know that our staff people, in answer to real needs partners at SHIL and MDTi.” are not only focused on delivering and requirements. It is a simple exceptional patient care on a day- but very effective solution to a Elaine Gemmell, Business to-day basis but are also committed common problem. We believe that Development Manager at SHIL added: to improve the quality of treatment the RhinoPinch® should be standard “It has been very exciting working through the development of equipment for every paramedic, in with both the clinicians and the innovative products and techniques.” every A&E department, and in every Research and Development team at first aid box in the workplace and at NHS Ayrshire & Arran to develop the home.” RhinoPinch® product knowing that MDTi were signed up to push it to the Dr Agbenyega added: “It has been wider market. very gratifying to be involved in If you have an idea... today’s launch as it is testament to “I hope that the RhinoPinch® story the belief that so many people have will encourage staff across NHS If you have an idea for a new shown in the original product idea. Scotland to come forward with their or improved medical device, a own ideas.” diagnostic test, a new therapy “It takes a lot of work to get from a or treatment or some other concept to something that is real and The launch was chaired by our own useful technology you should proven and still more work to make chairman, Professor Bill Stevely CBE, first contact our Research and the product a success. Even though who commented: “I am delighted to Development team. They are the RhinoPinch® is a wonderfully have been able to chair today’s launch based at 58 Lister Street. And simple product, it would not have of the RhinoPinch®. Credit must go look out for the next issue of Dialogue, when the Research and Development team feature in our regular ‘Under the microscope’ slot. In safe hands: A&E staff examine the new device, which will be available across the NHS 11 This month we focus on some of the IT staff working behind the screens to ensure we can get the information we need to do our jobs Screen test: The management team behind our Knowledge Management and eHealth systems: back row from left - Sally Smith, Jillian Neilson, Andy Hardie, Mark Fleming, Andrew Maitland, Ron McKie; front row from left - Mhairi McMillan, Kirstine Dyer, Marianne Monaghan, Denise Brown. Keep it personal Personal information is something each of us hand over willingly and trustingly on a regular basis to numerous companies and organisations. Here are some useful tips from the Information However, recent events featured in the media have shown Governance Team: that the handling of this information is not as safe as we perhaps thought. Do Take care when discussing personal information about patients Sally Smith, Head of Knowledge Management tells or staff to ensure that conversations are not inappropriately us: “These incidents have highlighted the importance overhead of following good practice when handling personal Keep patient or staff personal information secure at all times information.” Dispose of patient or staff personal information securely Make your password difficult for others to guess Here are a few examples: Avoid sending staff or patient personal information wherever • Child benefit personal details go missing possible – anonymise it Two discs containing 25 million child benefit records Make sure that you log off pc/systems when not in use were lost in the internal government post between Her Majesty’s Revenue and Customs Office in the north east and the National Audit Office in London. Don’t Access information just because you can –only access the • Driving test details lost in America patient or staff information you need to know to do your Over three million British motorists are at risk of identity job fraud after their personal details went missing in the Leave staff or patient information lying around American Midwest. Share you password or user ID with anyone Allow anyone to access applications while you are logged • NHS Cardiff and Vale Trust loses personal data on The personal details of up to 3,000 patients went Save patient or staff information on desktop PCs, laptops, missing when a laptop was stolen from a GP surgery. memory sticks, CDs or any other mobile device unless Sally adds: “Everyone in NHS Ayrshire & Arran is encrypted – contact the IT Security Team for assistance responsible for handling information securely, efficiently, Email patient or staff personal information to other effectively and within the law.” organisations unless using @nhs.net address If you want support or guidance on any issue about the processing of personal identifiable information, visit the Information Governance and IT Security pages on AthenA or contact the Information Governance Team on 01292 513693/4 or call in at their office at Room 6, main building, Ailsa Hospital. 12 The gods are smiling Welcome to AthenA! AthenA is our new Knowledge Portal. for example: taking Sharepoint forward with Michele Caldwell, Director of Pharmacy and Andy It is being developed using the Microsoft • Policy documents are managed and Hardy, eHealth Programme Manager. software system, SharePoint 2007. stored in one single location. “My technical team had just built the AthenA will provide us with a single • Users are given permissions to see Sharepoint server and asked if we had point of entry to a range of information certain information according to a name for it. If we didn’t, it would be stored electronically. In addition, it the requirements of their job, - for called sharepoint2 or MOSS - Microsoft will enable us to capture and share example, no permissions, ‘view only’ Office Sharepoint Service. Neither is very knowledge, make collaborative working permissions or update permissions. inspiring!” easier and allow clinical specialties to set Lorna Keen, AthenA Project Manager, up ‘communities of interest’. Denise, Michele and Andy decided to do says: “AthenA provides teams and a quick ‘Google’ search on knowledge Sally Smith, Head of Knowledge departments with templates for easy and wisdom, and up popped Athena, Management Services explains: development of pages and tools to the Greek Goddess of Wisdom. “Information and knowledge can be manage information appropriately.” used to strengthen patient care and “Athena also embraced the AA of Ayrshire “It is a secure central repository, offering improve people’s health. AthenA will and Arran and within ten minutes we had indexing, storage and rapid retrieval and help us to make information and made a decision,” said Denise. distribution of information,” she said. knowledge available when and where it If you are interested in hearing is needed.” But just how did AthenA get its name? more about the project or perhaps Teams, departments – even individuals Denise Brown, Head of eHealth Services receive a demo of developments, you – will be able to manage their own explains how the name evolved. She can contact Lorna at Ailsa Hospital, information locally. This means that, says: “I was discussing options for extension 15305. Knowledge is free at the library Just bring your own container Book report: Susan Cuthbertson, Ron Harris, Julie Wands and Lynda Raynor They say the best things in life are free. for you from the vast network of other internet during a break or after work. That’s certainly the case at our libraries. libraries in the UK. “We are the place to come, especially The excellent service doesn’t stop there. if you don’t have desktop access,” The library team can offer support for both Mhairi adds: “Don’t think that you have stresses Mhairi. “We will give you a warm educational and professional development to come to us to access the service as we welcome and as someone once said: or simply with your daily work. are happy to bring it to you wherever you ‘Knowledge is one of the few materials “We are happy to share our expertise and work, whatever job you do. that gains value if you share it’.“ skills in online searching with you,” says “In fact, we have been providing clinics You can also access the library service Mhairi McMillan, Knowledge Services with training in online searching to more online through the AthenA portal. Visit Manager for libraries. than 560 people as far afield as Ballantrae, http://athena/kmeh/kmeh/library to find She adds: “Also, if you don’t have the Dalmellington, Arran and Cumbrae!” out more. time or the inclination, you can put our Mhairi also made it clear that the libraries So, if you are interested in signing up for expertise to work for you, by asking us to are not just for clinicians. “Everyone library services please don’t hesitate to get carry out searches on your behalf.” is welcome and we have suites of in touch. The libraries have been busy updating computers that are available for anyone For more information contact Mhairi their collections so there are lots of new to use,” she says. McMillan, Knowledge Services textbooks to borrow. The relaxed atmosphere at the library Manager, Ayr Hospital extension And don’t despair if you can’t find the means you can even bring your coffee or 14179, or email mhairi.mcmillan@ book you’re looking for - they can get it lunch with you if you need access to the aapct.scot.nhs.uk 13 Pandemics – the facts Health experts, including those at the World Health Organisation (WHO), believe we are closer now to a major flu outbreak than at any other time since the last one in 1968. D r Harry Burns, Chief Medical person to person by coughs and Turkey – more than half these people Officer, has said: “We take the sneezes and spreads across the died. Each case had a history of threat of a flu pandemic very world in a very short time contact with sick and dead poultry. seriously and have been working with • Influenza A, B and C are the three The virus doesn’t jump easily from Health Departments across the UK to main groups of flu virus. Influenza birds to humans, nor does it spread prepare fully.” B and C infect people only, easily between humans. He believes, along with other experts, however Influenza A can cross from species to species infecting However, a pandemic could begin if that it is a case of when and not if another pandemic will strike. humans, birds and animals • H5N1 adapts, giving it a greater • Influenza A has caused all previous affinity for humans Most of us are familiar with epidemics flu pandemics • It exchanges genes with a human of ‘ordinary’ flu but what do we really Who will be susceptible? flu virus to produce a new virus know about a flu pandemic? strain that could easily spread Everyone, as nobody will have between people immunity to it. What is a pandemic? How will the health services cope? Unlike ordinary flu, pandemic flu will • Pandemic is the term used to There is no doubt that a flu pandemic affect healthy adults as well as the describe the spread of a virus on would lead to extreme pressure on elderly, young children and people a global scale, affecting many health services, disruption to daily life with existing medical conditions. hundreds and thousands of people and many deaths. across many countries As a result, many more people could The Scottish Government and Health become severely ill and many more • It occurs when a new virus Protection Scotland have issued could die. emerges for which people have guidance for infection control in little or no immunity How could a pandemic start? hospitals, primary care and other • The disease spreads healthcare settings. The H5N1 subtype of avian influenza easily from A (bird flu) is a new and extremely severe influenza virus. It has already Here are some of the facts: shown an ability to infect people Health impacts and cause severe disease – a • We have drawn up contingency key characteristic of a pandemic plans based on attack rates of 25 strain. It first infected humans in per cent, 35 per cent and 50 per Hong Kong in 1997, with 18 cases cent and 16 deaths. • Between 5,100 and 63,700 deaths Since mid-2003, it has caused the are possible largest and most severe outbreaks in Clinical features poultry ever recorded. • Rapid onset of cough and fever Infections in people exposed to sick are the most significant birds were identified in December 2003. • Headache, sore throat, runny or stuffy nose, aching muscles and Human cases of infection have since joints, extreme tiredness been confirmed in countries across the Far East, Africa, Central Asia and 14 • People are most infectious soon even if 50 per cent of the population occur in two waves, several months after developing symptoms, but are affected. apart. Each wave can last for two to can be infectious for up to five three months. Not-so-good news! A strain-specific days (seven days in children) pandemic vaccine is unlikely to be Predictions based on previous How it is spread available during the first wave of a pandemics show clinical attack rates pandemic flu. can be high – up to 50 per cent - and • Through close contact from almost all the population can be at person to person. Evidence points What does this mean? risk. to the most important routes It will be especially important to use being droplet spread (in a sneeze, Don’t forget to have your flu jab! other methods of control in order to for example) and direct and reduce exposure and prevent spread. Even though the ordinary flu vaccine indirect contact transmission (for will not protect you from the example, shaking the hand of What can I do if I catch flu? pandemic flu, the ordinary flu is still someone who hasn’t washed their • Cover your nose and mouth when serious so make sure if you are due a hands after coughing or sneezing) coughing or sneezing, preferably jab – have it! How to stop it spreading with a tissue Health Protection Scotland has also We would: • Bag and bin dirty tissues promptly prepared tailored infection control and carefully guidance for a range of other non • Strictly apply infection control • Avoid non-essential travel and health settings: practices, especially hand hygiene large crowds and the use of personal protective • Schools and early years or group equipment (PPE) such as masks • Maintain good personal hygiene childcare settings – for example, wash hands • Separate patients with influenza frequently with soap and water • Childminders • Tell staff with respiratory • Clean hard surfaces (for example, • Further Education Colleges and symptoms to stay at home and do kitchen worktops, door handles) Higher Education Institutions not come in to work often. Make sure children follow • Restrict visitors with symptoms • Residential settings for children this advice. If you catch flu, stay at and vulnerable young people • Undertake environmental cleaning home and rest and disinfecting • Take medicines, for example, • Fire and rescue services • Education staff, patients and aspirin, ibuprofen or paracetamol • Funeral directors visitors about transmission and to relieve symptoms (but prevention of influenza remember that children under 16 • Treat patients and staff with must not be given aspirin or flu For more information on Pandemic antiviral drugs. This can reduce remedies containing aspirin) flu: a summary of guidance for infectiousness and the duration of • Drink plenty of fluids infection control in healthcare illness • Contact your doctor if your settings, view: www.scotland.gov. condition gets worse uk/pandemicflu • Vaccinate patients and staff What about antiviral drugs and Will a flu pandemic really reach the Also, you can log on to www.show. vaccinations? UK and if so, how many of us could scot.nhs.uk/sehd/pandemicflu to catch it? view the Scottish version of the Good news! Preparation and research government’s Influenza Pandemic has already begun. Scotland has Yes. According to the World Health Contingency Plan. enough antiviral drugs to treat all Organisation (WHO), if a pandemic flu patients with symptoms if the virus strain emerges overseas, it will almost affects 25 per cent of the population. certainly reach here. The stockpile will increase to cover 60 It could spread throughout the UK in a per cent of the population. matter of weeks. What does this mean? Everyone who A flu pandemic could needs treatment will get it, Fact file Last cases of pandemic flu • Spanish Influenza in 1918-19 - Estimated 40-50 million deaths • Asian Influenza in 1957 - Estimated two million deaths • Hong Kong Influenza in 1968 - Estimated one million deaths 15 Infection control – it’s our business Welcome to Ayrshire: The main party (from left) of Paul Martin, Chief Nursing Officer; Fiona McQueen, Executive Nurse Director; Nicola Sturgeon MSP, Cabinet Minister for Health and Wellbeing; Dr Bob Masterton, Executive Medical Director; Mary McGinn, Associate Nurse Director; and Dr Wai-yin Hatton, Chief Executive Don’t look the other way when it comes to tackling infection control – make it your business! This is the no-nonsense request highlighted in a new set of standards for dealing with healthcare associated infection (HAI). Published by NHS Quality Improvement Scotland (NHS QIS), these standards emphasise that prevention and control of infection is everyone’s responsibility. HAI can not only have a devastating affect on patients receiving care but can also have an impact on the efficiency and effectiveness of NHS services. Team work: The Cabinet Secretary meets members of the infection control team The standards have five key themes: Prevention and control of: • infection • environment • equipment The need for: • education • training The message to all staff is simple - HAI initiatives are not just the infection control teams’ responsibility, they’re yours too! If you would like to see copies of the standards log on to: www.nhshealthquality.org In the lab: The Cabinet Secretary sees an agar plate 16 Screen test Give them a hand It’s not just youngsters who need to be shown how to wash their hands properly. Hand hygiene has become such a vital part of infection control that the national Cleanliness Champion Course was developed to teach adults We are one of only three health boards in Scotland how to do it properly. chosen to participate in pathfinder work in a year-long So far, 27 Hotel Services MRSA screening programme. operatives and domestics have successfully completed the Hand Hygiene part The year-long programme involves If successful, the programmes will be of the course. They, in screening all patients for MRSA using introduced in every health board in turn, will be able to pass nasal swabs. Scotland from 2009/10. on their knowledge and encouragement to other The screening programme is a key Dr Bob Masterton, Executive Medical colleagues. element of the third Healthcare Director, proudly added: “We are Associated Infection Plan (started confident that the pilot of this MRSA Remember … spread the on April 1) backed by a £54 million screening programme will make sure word, not the infection. investment. that healthcare in Ayrshire and Arran will be among the safest in the UK.” Catering for refreshment Hotel Services have been involved in a new Hygiene Certificate developed by Aberdeen College. The course will provide production staff and senior catering assistants with refresher training in food hygiene over a period of six weeks, including individual training sessions and group coursework culminating in a final exam. With further courses in the pipeline for the rest of the year, the Department are delighted that eight members Nose job: Nicola Sturgeon MSP Cabinet of staff already have achieved Secretary for Health and Wellbeing visited passes with distinction. Crosshouse to launch the screening programme 17 Mind your health Working together to develop our services For more than a year, NHS Ayrshire & Arran Since then, we have been informing and engaging with these groups to describe how mental health service would has been carrying out a review of mental work under this new model of care. We have identified a health services. short list of possible options for the location of these services. We have listened to the views of staff, service users, carers, We need you to tell us what you think about these options local authority partners and voluntary organisations, and for the location of mental health inpatients services. produced a proposed model of care. This was approved by the Ayrshire and Arran NHS Board on 23 January 2008. Option three 3 Millport A combination of new building and redecoration and renovation of existing buildings at Ailsa, Brodick with a second, smaller site Option one 1 East Ayrshire population 119,290 at a newly built facility at Ayrshire Central Hospital . A combination of new building and redecoration Cumnock and renovation at Ailsa Option four 4 Girvan A newly built facility at Ayrshire Central Hospital Option two 2 , with a second, smaller site A newly built facility at at Ailsa Hospital which Ayrshire Central Hospital would be a combination in Irvine of new building and redecoration and renovation of existing buildings. For a copy of the consultation booklet and DVD please Write free to Telephone free on e-mail to Mind your health, NHS Ayrshire & Arran, FREEPOST SCO6879, 0800 169 1441 email@example.com Boswell House, 10 Arthur Street, Ayr KA7 1BR Find out about the Mind your health project so far by reading previous ‘Mind your health’ Updates at www.nhsayrshireandarran.com/mindyourhealth The consultation ends on Friday 12 September 2008 18 Health advice Measuring up: A member of the public gets his waist- line measured by the right up your street street nurses Yes, there really is a nurse on a street near you! Street Nurses can give advice on things like: In an innovative bid to improve health awareness, the Healthy North Ayrshire project piloted a Street Nurse scheme • cardio vascular disease earlier this year. • high blood pressure And the message was - if you won’t come to us, then we’ll • type two diabetes come to you! • some cancers Not everyone likes to ‘bother’ the Despite the success of MOTs in community pharmacies and doctor and many people worry venues, Healthy North Ayrshire could see there was still a silently about their ailments, aches need to offer a proactive outreach service. and pains. They hope this latest scheme, which takes a more light- Thanks to the new scheme, hearted approach, will especially help the hardest-to-reach the people of North Ayrshire people who may be experiencing the poorest health. were able to share their concerns with the Street Jackie Reid, Public Health Nurse, says: “Through Street Nurse, who was able to Nurse, we speak to people in their own communities, where give health advice and they spend their time. We were able to go out and about information on the spot. in local communities served by the Healthy North Ayrshire project with the aim of measuring waists and checking blood pressures. On the move: The “Participants benefited from a rapid nursing assessment and Street Nurses take to the streets offering advice and the opportunity to realise what small changes they can make information everywhere to benefit their long term health and what local resources they go they might access to achieve these.” Reaching out – your community needs you Continuing our regular look regularly targets 31 communities • Hold one-to-one consultations across East Ayrshire. It reaches those with each patient. at Community Planning, who would normally find it difficult to • Develop a unique programme to Dialogue visits East Ayrshire access services, offering: suit individuals’ needs and interests • Five-minute health checks The NHS is one of the key Community • Advice on diet Young at heart network Planning partners in East Ayrshire – • Advice on stopping smoking Aims to increase the activity levels of and it’s a partnership which brings benefits not only to us, but to the • Referral to other Ayrshire services older people who live in East Ayrshire. wider public services on offer for local and information about local It has resulted in: activities communities. • Twenty physical activity classes Community Planning Partnerships Lifestyle referral scheme a week specifically designed for mean that partners can team up to those with long term conditions, Working closely with the CHIP Van, jointly plan and deliver a range of older and sedentary people. the Lifestyle Referral Scheme operates services that the health service could a number of lifestyle clinics across East • More than 250 people per week in not deliver on its own. Ayrshire. It has already received 25,000 the most deprived areas attending referrals. sessions, including chair based The CHIP van Health professionals can: exercises, walking groups, mixed activity and gym sessions. The CHIP (Community Health • Refer patients who will benefit Improvement Partnership) van is from changing one or more factors a mobile healthy living centre that in their lifestyle. 19 New hope for Listen and learn people with The first steps in getting it right You can’t force people to listen or take advice, especially when it comes to their health. chest conditions The Keep Well programme, however, is doing everything it can to continue to engage with groups who up till now do not use health services, Are you living to enable them to get health checks and other with L ocal people with the Chronic Bron community health services. chitis chest condition, Chronic or Emphysem The programme aims to reduce the risk of a Obstructive Pulmonary (COPD)? coronary heart disease in 45 to 64 year olds in Disease (COPD), can look deprived areas of East and North Ayrshire. forward to an improved Then ask yours elf the However, following the recent Keep Well lifestyle and independence following qu estions: conference, it was apparent that the way these Do you want thanks to a new £4.95 million your quality to improve of life? communities are being approached is not meeting project. NHS Ayrshire & Arran Are you ready active role in to take a mo re their needs. your own car has been chosen as Scotland’s e? Can you com mit three ho urs Grace Moore, Associate Director of only demonstration site each week for to learn how? seven weeks Health Promotion and Equalities, and one of only eight sites If so, then the Health Founda (pictured) explains: “Health Co-creating Hea tion’s throughout the UK to for you! lth Initiative cou ld be professionals are now learning to pioneer the scheme, which To find out mo Co-creating re contact the listen more to their target audience Health Patien will transform the traditional on 08000 304 between hou 225 rs of t Hotline in addition to the more traditional or email helpde 9.15am to 5pm doctor/patient relationship. COPD self-ma sk.cchi@eppc ic.co.uk methods of communication such as All our publicat nagement - patients and staff working together letters and telephone calls.” Supported by independent ions are availabl Visit our website: www.nhsayrshir e in other form ats health charity, the Health eandarran.com PH08-001-CC Many public health programmes show men Foundation, the Co-creating Health and women respond to different communication methods. initiative will let local people with COPD take control of their lives by creating a better partnership between patients, doctors and Men and women may have different constraints nurses. in their lives that affect their ability to attend programmes. For people with COPD, making small changes in their lifestyle Even in communities located close to each can lead to a massive difference in their quality of life. These other, we cannot assume that a venue which is small changes can have as much impact on their well-being as acceptable for one community is acceptable or their medical treatment. The Health Foundation’s Co-creating accessible to the others. Health initiative aims to meet this challenge in Ayrshire and Arran through training – to give patients the knowledge to make Grace continues: “The range of engagement these important lifestyle changes, and to ensure that doctors and methods needs to be designed to reflect sensory impairment, learning disabilities, low levels of nurses have the skills to support them better. literacy and health literacy. Patients with COPD have welcomed the good news, as the “We need to find out what consumers need and project puts patients in the driving seat. Professor Craig A White, want from a health programme, considering what Associate Clinical Director - NHS Ayrshire & Arran explains: “The we offer, how we offer it, where we offer it and Health Foundation’s Co-creating Health initiative will transform any costs to our clients in terms of receiving that the way we deliver healthcare to people with long term medical service.” conditions. Managing long term conditions is not just about She adds: “We hope to work with the community regular doctor or hospital appointments. Patients’ lifestyles can over the next few months to gauge their needs have a major impact on their well-being. and by autumn we plan to review our approach to communication.” ‘Although we will focus first on For more information about the Keep Well COPD, we hope that success with project, contact Carolyn Wyper, the Keep Well Project Manager, at Strathlea on this initial project will change the 01563 549681. way we treat all patients with other long term conditions.’ 20 Help on hand for parents and carers Taking home a premature or ill baby for the first time can be scary for new parents. Help is on hand from our neonatal unit. Staff from Ayrshire Maternity Unit and the department of Medical Photography and Audiovisual Services have produced a DVD on basic life support for young babies. A round 80,000 babies in the UK are born early or ill Sharyn Goldie, Advanced Neonatal Nurse Practitioner and need some form of special baby care – that is, explains: “The DVD has been produced to help prepare around one in eight babies. The DVD, produced in parents for when they bring their baby home from the association with BLISS, the premature baby charity, gives neonatal unit. It is intended to complement the advice parents tips on how to care for their child if they become ill parents receive from medical staff. at home. “Newborn babies need special care, and babies who are ill Parents are taught basic resuscitation techniques before or premature need extra special care. Parents may struggle they take their babies home, and the DVD further explains when they take their babies home for the first time. This these techniques. Explained simply, the techniques could DVD offers some reassurance and gives basic tips on what save the life of a baby who has stopped breathing. to do if the worst happens.” Tots TV: Joanne Sharp, General Manager - Women and Children’s Services, Marie Mitchell, Staff Nurse - Neonatal Unit, Calum Morrison, Consultant Paediatrician, Stephen Palmer, Head of Medical Photography, and Sharyn Goldie, Advanced Neonatal Nurse Practitioner 21 Getting a buzz: Employee Director John Callaghan (left) joined New childcare our very own Busy Bee (aka Stewart Donnelly) to launch the scheme in the children’s inpatient ward at Crosshouse scheme is the bees’ knees Struggling to pay for child care? If the answer is a resounding ‘yes,’ then tax free childcare vouchers could be just the thing to help you out. In a move that should ease the burden for many working parents, we have teamed up with the company Busy Bees to offer staff the vouchers. The Busy Bees Group, founded in 1983 by working parents, offer childcare vouchers to hundreds of organisations across the UK. And if that wasn’t enough, the vouchers are also exempt from National Insurance contributions and can also be used to pay for most types of childcare! So, if you have children under the age of 16 you could Jane McKie, General Manager for Policy and Performance save up to £1196 a year on approved childcare from: comments: “Busy Bees Childcare Vouchers are a great benefit for both staff and people thinking of working for • Independent nursery schools NHS Ayrshire & Arran. • Day nurseries • Playgroups ‘Both parents can apply so the • Crèche • Holiday clubs or schemes potential for savings is huge.’ • Before and after school clubs • Registered childminders So what are you waiting for? Buzz off and check out the • Nannies and au pairs (approved) Busy Bees website www.busybeesvouchers.com Curtain up on support for children The needs of children and able to access opportunities such as Partnership.” residential school trips. young people took centre North Ayrshire is also the pilot site stage at an innovative event The event used alternative ways such as in Scotland for Child Protection dramatisation and media presentations Messaging, which is being developed which used a drama workshop to showcase examples of integrated through the Ayrshire Data Sharing to highlight topical issues working. Partnership. It is part of the national facing them. E-Care programme, winning A play by Borderline Theatre Company international recognition after receiving ‘Getting it Right for North Ayrshire’s provided the main attraction, showing a European E-Care Award. Children’ was hosted by North Ayrshire how outcomes for children and families Integrated Children’s Services Planning are improved by early intervention. Pat sums up: “The key messages from Steering Group, and was held at the event were the importance of Irvine’s Harbour Arts Centre. Pat Tait, Child Co-ordinator for North early intervention and prevention in Ayrshire, comments: “The event providing better outcomes for children; The purpose of the event was to show also promoted some of the positive and that children should get the help how, through partnership working, work and developments taking place they need when they need it.” children are being supported and are in the Children’s Services Planning 22 The perfect partners out-of-hours Good looking, intelligent safety of the team in the event of and reliable. These are sudden braking or collision. all qualities we have on our wish list when • Mobile phones fitted with a we’re looking for a new special monitoring device to partner. ensure the safety of lone workers. It’s no surprise then, that • The car’s mobile personal NHS Ayrshire Doctors on Call computer system has also been (ADOC) are delighted with the upgraded to run the latest new partners in their lives – a fleet of version of state-of-the-art patient brand-new Skodas. software. It’s not just the inside of the car Our new fleet The new cars are the perfect working partners for NHS ADOC. Inside and out, the fleet has all the latest that’s been updated. The exterior has had a facelift too. of cars gives us equipment to ensure that doctors and drivers can reach patients The fleet bears special high visibility markings to make the cars visible to an added edge out-of-hours as quickly and safely as possible – arriving with all the information they need to assess and all other road users. And we can all rest-assured that NHS when it comes treat them. The new-look standardised Mobile ADOC’s drivers will take good care of their new high-tech Skodas - they have all been trained in defensive to responding Team fleet has had its in-car medical equipment reorganised into colour driving skills and most have even had some form of advanced driving promptly and coded bags so the correct bag can be easily recognised and lifted in an emergency – for example, orange qualifications by the police, army, or fire brigade. safely to calls resuscitation emergency bags, red nebuliser bags, and so on. Dr David Watts, Clinical Director – NHS ADOC, comments: “Our out-of-hours. new fleet of cars gives us an added Other new features of the car edge when it comes to responding include: promptly and safely to out-of-hours • Live satellite tracking system. This calls. The on-board equipment also allows real time monitoring of ensures that our doctors have all the all the vehicles and enables the clinical information and equipment dispatcher to decide accurately they need at their fingertips, to assess the most effective use of the cars patients appropriately and ensure and doctors available. they get the level of care they need.” • Satellite navigation which accurately pinpoints addresses based on their full six- digit postcode. • Luggage protection racks keep all medical kit bags secure in the rear of the vehicle, as well as ensuring the 23 No place for bullying A phenomenal 600 members of staff took part in the ‘No place for bullying’ campaign. A fantastic live performance from PACE Theatre Company Stage fright: Scene from over the five-day campaign in Ayr, Crosshouse and Ayrshire PACE theatre company’s Central Hospitals showed the impact of bullying and powerful drama, ‘No place harassment at work. for bullying’ According to Jane McKie, General Manager – Policy & Performance, feedback from across the organisation showed that the campaign has made a real impact. She told Dialogue: “The attendance at the performances was really phenomenal by any standard. “With so many people taking the campaign message to their workplaces, our voices will be heard that NHS Ayrshire & Arran will not tolerate bullying and harassment of any kind.” NHS Ayrshire & Arran is committed to stamping out bullying in the workplace, and the campaign is now working on developing the next phase of action. Jane would like to thank everyone who has given their time to contribute to the campaign’s success. “Everyone has been brilliant, positive and enthusiastic – even those asked to contribute with little or no notice!” she said. If you have any problems with bullying at work and would like some friendly advice please feel free to contact Ayr Hospital Switchboard 01292 610555 and ask for the Staff Support Team. Alan Izat got on his bike to raise money for charity and has peddled a staggering 260 miles to raise money for the Multiple Sclerosis Trust. The four-day trip left from Greenwich, ever recorded prevalence of people London for the Eiffel Tower in Paris. suffering from MS, affecting 260 per 100,000 people. Dedicated Alan, one of two MS Specialist Nurses in Ayrshire, has been Alan added: “The MS Trust have given training hard for the gruelling trip. me a lot of support and training so I thought it was pay back time.” He says: “Following the official three month training programme, I aim to You can still support Alan and/or the cycle 50 to 60 miles at the weekend MS Trust by simply donating online and try to do two, ten-mile cycles and all the money will go directly to during the week.” the Trust. MS affects over 85,000 people in www.justgiving.com/alan_mstrustcycle the UK and Ayrshire has the highest 24 Hair today gone tomorrow Nurse Jennifer Dingwall said farewell to her lovely blond locks in a hair-raising event to raise money for charity. In a brave move, she decided to shave off all of her hair to fundraise for Breast Cancer Care, a charity close to her heart. Now you e it … don’t … Now you se Jennifer, who works in the theatre department at Crosshouse hospital explained: “My mum received a breast cancer Each year 44,000 women are diagnosed with breast cancer – diagnosis and has undergone chemotherapy. over 100 per day. “One of the most distressing side-effects of post-op Jennifer, who hopes to raise around £2000, wants to say a chemotherapy is hair-loss, affecting self image, self huge thank you to everyone in the hospital who has confidence and self esteem. offered sponsorship. “I just wanted to do this to show my support to all these If you didn’t get a chance to donate, and would still like to, brave and remarkable women. “ just visit www.justgiving.com/jenniferdingwall Healthy option: The Health and Safety Committee accept a hard copy of the new Health and Safety Manual Log on for health and safety Our new Health and Safety Manual is now available on the Intranet. It replaces the existing manual, launched in 2007, which As a result, the Control Book and SHE Manual will become gave us our first single system guide to the management obsolete during 2008. and implementation of health and safety procedures. You can find the Health and Safety Manual in the Health After review, policies and arrangements in the Control Book and Safety folder on the Intranet. Hard copies will be held and Safety, Health and Environment (SHE) Manual will be in the libraries at Ayr, Ailsa and Crosshouse Hospitals as well re-issued as single system documents in the Health and as Arran War Memorial and Lady Margaret Hospitals. Safety Manual. As these new documents, known as Procedures, are issued, For more information contact Selina Woolcott, you will be advised of any corresponding documentation that must be removed from old manuals and destroyed in Head of Occupational Health and Safety, at accordance with our Document Control Procedure. Biggart on 01292 614535. 25 People on the move... Nan Newall and her colleagues from the department of Strategic Planning and Performance And goodbye and good luck Kirsten Major Director of Strategic Planning and Performance, has taken up a new position as Chief Economist and Associate Director in the Finance A warm welcome Directorate of the NHS North West Regional Authority in Manchester. Dr Mark Luty MBChB, MRCPsych, MMedSc, joins us as a Consultant in Old Age Psychiatry. Nan Newall a Planner in the Department of Strategic Planning and Performance Ms Catherine Sharp MBChB, MSc, FRCS Glas Department, has retired after 18 years (Gen Surg) has been appointed Consultant General working for NHS Ayrshire & Arran. Surgeon with an interest in Upper FI Surgery at Crosshouse Hospital. Belle Lochery has retired as Patient Liaison Officer at Ayrshire Central Mr Jonathan Dearing BDS, FDS RCPS, MBChB after more than 20 years with (Hons), MRCS (Ed), Diploma in Sports and Exercise the NHS. Belle worked for Medicine, Member of the Faculty of Sport and the Scottish Health Council Exercise Medicine, FRCS (Orth) has been appointed before joining the Patient Consultant Orthopaedic Surgeon at Ayr Hospital. Relations Department. Belle is pictured right Dr Jeremy Burley BSc (Hons)MBChB, MRCPsych with Mrs Fiona has been appointed Consultant General Psychiatrist McQueen, Executive – Adult Mental Health, North Ayrshire. Nurse Director. 26 Kirsten Major and her colleagues from the Department of Strategic Planning and Performance Kathleen Syme (pictured below) retired after 23 years service with NHS Ayrshire & Arran. Kathleen worked at Crosshouse, Meadowhead stores and latterly at Ayrshire Central as an E-Procurement Support officer. Scott McKenzie (pictured above) is retiring after an amazing 40 years service. Staff at Ailsa wished psychiatric nurse Scott (61) a fond farewell – he will, however, Mike Howlett (pictured below) Senior continue his work as a DJ at Ayr Hospital. Chief Biomedical Scientist, is all set to enjoy a well-earned retirement after 42 years on the move with the NHS, the last 28 of which was spent working for Ayrshire & Arran. Mike is pictured centre with his wife, Catherine, and Dr David Boag, Laboratory Service Director. • The Communications Department, including Graphic Design, has moved to 28 and 34 Lister Street, Crosshouse. The main office number is 01536 826111 (or extension 26111). • Eunice Goodwin has moved to the Practice Development Unit as Practice Development Facilitator - Cancer (Primary Care). Eunice is now based at 42A Lister Street, Crosshouse. 27 SimMan can talk, breathe and behave like a real patient Student body: Medical students get to grips with SimMan A simulating experience Astronauts and learner-drivers do it, so why not medical staff? Simulator facilities have finally arrived digital recordings of simulations SimBaby, an advanced and interactive in Ayrshire and are set to revolutionise which can be used for debriefing and baby manikin. This will allow those traditional training methods used by learning. working in paediatrics the opportunity doctors, nurses, medical students and to practice and develop skills in the other clinical staff. The highlight of course has to be emergency care of infants and young SimMan, a scarily realistic advanced children. The new state-of-the-art technology simulator which uses an interactive, will allow medical staff to develop technologically advanced adult The project was funded by and gain vital care skills in a safe manikin. Undergraduate Medical Education environment without risks to patients. with the full support of our Through a control room, SimMan can Medical Education Committee, and The clinical skills simulation room, talk, breathe and behave like a real undergraduate medical students in based in the Alexander Fleming patient and even displays vital signs Ayr and Crosshouse Hospitals have Education Centre in Crosshouse like blood pressure and heart rate! already benefited from teaching using Hospital, is one of only a few purpose- SimMan technology. designed centres in Scotland. It Resuscitation Officers Michael uses the latest technology in patient Canavan and Julie Hannah, who Dr Hugh Neill, Postgraduate Tutor simulators to provide high quality piloted this development, says: “The and Consultant Anaesthetist, explains: training and education for frontline new facilities will allow us to provide “A clinical skills simulation centre healthcare staff. training in a purpose-designed realistic will allow NHS staff and students to environment, enhancing the learning develop not only their clinical skills The clinical setting is extremely experience for those taking part.” but additional skills such as leadership, realistic and excellent for training in communication and team-working, all the management of ‘crisis’ situations A new addition to the family is of which will ultimately benefit patient and can also produce high quality planned with the purchase of care.” 28 Off to a flying start All nurses, midwives and AHP newly Each health board has received some qualified practitioners can benefit from a finance from NHS Scotland to help national on-line development programme introduce the programme. Here in during their induction year. Ayrshire and Arran AHP staff will use this money to invest in quality mentorship NHS Flying Start was commissioned training to provide ongoing support to in 2005 by Paul Martin, Chief Nursing new graduates from the eight different Officer, and Jacqui Lunday from the Scottish Government. AHP groups employed here: Art and music therapists Child’s play Developed by NHS Education for Dietitians Our school nurses, health visitors Scotland, the programme is designed Occupational therapists and nursing teams for children with to support all newly qualified nurses, Orthoptists special needs came in for praise at midwives and allied health professionals Podiatrists the prestigious 2008 COSLA Service joining NHS Scotland. Physiotherapists Excellence Awards recently. Its aims are to support new staff making Radiographers Their involvement in partnership the transition from student to qualified Speech and language therapists working with council services saw practitioner by building confidence North Ayrshire Council scoop top and capability in their first year as an In the months since the process began prize in the Service Improvement employee. 32 AHPs have received the mentoring and Innovation category. training and are now supporting more The programme also has elements that than 40 newly qualified AHPs as they Following a series of selection link to the Core Dimensions of the follow the Flying Start programme. processes, the award was gifted NHS Knowledge Skills Framework (KSF) to NAC for their dedication to Foundation Gateway. Allied approach: partnership working in order to Newly qualified provide an inclusive out-of-school AHPs and their child care service. mentors got together in Their submission focused on the February for a individual needs of children and successful learning families affected by disability/ workshop. The complex health care demands. event attracted more than 70 AHP The judges highlighted the staff. dedication of staff and teams across health, education and social services, stressing that no individual agency could provide this level of care on their own. The West of Scotland Managers network, adding value to work and Networking Development network meets over lunch to give NHS managers the chance to meet, network, share best working relationships. “We depend on managers joining the on the menu practice and find out about learning opportunities. network and making the most of the opportunities it provides.” The network covers NHS Ayrshire & If you would like to be included If you’re guilty of spending Arran and NHS Dumfries & Galloway, on the network’s mailing list and receive regular updates and notice every lunch break working acting as an information point, as well of networking events, please forward as providing mentoring, coaching and at your desk, here’s the shadowing opportunities. your details to Ann at annieclark1@ perfect excuse for some btinternet.com Ann Clark, Regional Co-ordinator for ‘me’ time. And it could the West of Scotland, says: “We aim to help your career, too. continue to develop a dynamic 29 Communications L otsa Forum lotto It’s good to talk Ever wondered who comes up with the ideas for articles in Dialogue? You do! Deciding how to make best use of our staff magazine is just one topic discussed by the Communications Forum. We also talk about examples of best practice in different departments, and how we can learn from each Everything other so that we all communicate better in Ayrshire and Arran. The Communications Forum is open to any member of staff with an interest in the in championing better communications in their own workplace, or in NHS Ayrshire & Arran as a whole. garden’s To find out more, call May Smith on 01563 826107, or why not come along to our next meeting? lotto lovely Monday 1pm to 3pm Syndicate Room, Training 25 August Centre, Ayrshire Central Staff and patients continue to reap the Hospital rewards of the staff lottery. This summer beneficiaries included staff, patients and visitors to Pavilion One at Ayrshire Central, who can now enjoy their very Tuesday 1pm to 3pm Room 2, Eglinton House, own courtyard and garden thanks to 28 October Ailsa Hospital lottery funding. Staff are pictured at an Open Day held at the end of July to mark the new addition formally. Wednesday 12noon to Conference Room, Biggart 17 December 2pm Hospital Mailbag Is there something you would like to get off your chest or maybe you just want to raise an issue for debate with your colleagues. Whatever your opinion, whatever the topic, write to us at: Mailbag, Communications Department, 28 Lister Street, Crosshouse Hospital, Kilmarnock KA2 0BE Phone us on 01563 826111 Email firstname.lastname@example.org or email@example.com Please note that you can ask for your name not to be included in the magazine, or indeed you can send your letter anonymously 30 Our thanks to… Well worth it: The children’s ward at Crosshouse Hospital received a generous cheque from Woolworths in Kilmarnock. The shop’s kind-hearted staff and customers collected an amazing £2,031 for the Kids First charity just by asking people to donate at the checkouts. Donation boost: Holmburn Ward at East Ayrshire Community Hospital received a generous donation from Cumnock man Jim McGough, as a thank you for caring for his mother. As a result, staff from the frail elderly ward have purchased several new items including two grandmother clocks, two TVs, eight pressure relieving chairs and other soft furnishing. Sister Isobel Gates and Mr Jim McGough are pictured with one of the many items his generous donation bought. Easter bonus: The Hillbillies Motorcycle Club revved up the atmosphere at Crosshouse Hospital and put a huge smile on the faces of children who had to spend the Easter holidays in the children’s ward. Not only did they hand out Easter treats but they also donated a cheque for £750. 31 Win… flights to Poland Glasgow Prestwick Airport has donated two return flights to Poland in association with low cost airline Wizz Air, who now offer four popular connections to Poland. Among the attractions are the capital city of Warsaw and vegetables, with no processed foods to be found. Sport the northern coastal resort of Gdansk on the Baltic Sea, also plays a big part in their lives, with athletics, basketball, as well as the lesser known but equally charming cities of boxing, swimming, volleyball, weightlifting and football Katowice and Poznan – all just over two hours away. being the most popular. Eastern European destinations such as this are becoming Poland is also gearing up for its biggest ever sporting increasingly attractive for Scottish travellers. Transport, extravaganza, with the country set to co-host Euro 2012 accommodation, and food and drink are cheaper than in along with Ukraine. The tournament will have a positive western countries, particularly with the pound growing knock-on effect for Poles and tourists alike, with huge steadily weaker against the Euro, and many people are investment in new stadiums and infrastructure. growing tired of the traditional ‘sun’ resorts. And you could check it out for yourself with this month’s With most of Eastern Europe only becoming accessible for competition. tourists relatively recently, there is also a whole lot of culture there waiting to be discovered. For a chance to win two return flights to Poland, unravel the eight jumbled words to find words associated with a The Poles are a health-conscious race. Their meals are trip to Poland, and then find them on the grid. substantial and consist mainly of meats and home grown Please send all entries to S J K A T R L P Q U R K I C H T T A I Z E W I Z Z A I R R F I C RAZZ WII Dialogue Wordsearch Communications Department A K E N K S N D E H L A B A U R SEE OUR PETE RAN 28 Lister Street G E B A D I C L M G I T E W C T Crosshouse Hospital B P A G P L L A B Y E L L O V T Kilmarnock KA2 0BE T O D A M D G E C F W Z O I U A RULE CUT Name S R Q V N R O K O P W S N L X T # Y U C A J T O U R N A M E N T H GABLE STEVE J E N R T U D I K L A H Y P T L THAT SLICE Department V N R T S F T W M B W M O G B E I R J X S A V U A U X B R C R T D E S E L B A T E G E V U U M I LOVLY LABEL Location H T U O O I D B A B B D T T B C EXTRA GAZA VAN N S O F J A H N M U I L W D W S C A S C N D G J F G U D N J U S Contact number MOUNT TRANE L E M E K I S K P C R I O B R L # You could join past winners like Janet Arnott from the Lister Centre, Crosshouse, pictured left receiving her flights to Budapest from Gillian McPherson of Glasgow Prestwick Airport.