Issue 3 News, Views and Comments. Winter 2008
In this Issue
Further to the recent launch in July,
Pinpoint has been a success for a Home Contents
number of our applicants looking for Insurance
re-housing. All available properties
are advertised through the Pinpoint
website www.pinpoint.org.uk from
all over Greater Manchester. Network
If you require any further details Page 2
regarding Pinpoint please contact Shared Ownership
Rachel Dicocco on 0161 214 4120. Homes
Our first letting via Pinpoint was to
Mrs Hakurotwi at Beech Court. Leaseholders:
Have your say
Short Waiting Lists
New Approach to
Arcon partners with
How to beat the profit
Beech Court making phone lines
Miss Hakurotwi contacted Salford City Council who advised her to register with Pinpoint;
she received a pin number and password. She found it easy to bid as she had access to the Jamacian Jerk Chicken
internet from a friend’s computer.
The first bid for a property was not successful. Congratulations
The next bid was for an Arcon property; Arcon contacted and informed she was one of three
possible applicants. The Housing Officer arranged a home interview and two days later
confirmed she was successful in her bid. Within a week she had signed for the property
and moved in. Miss Hakurotwi is very pleased with the property and the scheme and would Mrs Pertoldi
recommend using Pinpoint.
Arcon takes action!
Office Closing Times over the Christmas period
Arcon offices will close on Wednesday 24th December Page 6
2008 close at 2.30pm for the Christmas period and will
re-open on Monday 5th January 2009. Page 6
May we take opportunity to wish all our residents a
Very Happy Christmas.
24 Hour Gas Emergency Telephone – Alan Chew & Co Ltd 0161 737 9393
Arcon Standard Issue 3 Arcon Standard Issue 3
Home Contents Insurance The Association is always encouraging their tenants to take out cover on
SHARED OWNERSHIP HOMES HELP YOUNG PEOPLE
GET A FOOT ON THE HOUSING LADDER
their contents even if you think some things aren’t worth covering. Life was hectic for Jenna (23) and Luke (23) and their 2 year old before they moved to Norwood Road as
How expensive would it be if you had to replace these items due to a fire or flood?
they were living as a family of seven with their parents and the family dog! As a young family they were in
Insurance cover need not be expensive:
need of some space of their own.
For the weekly amount of £2.62 you may pay to insure a television set bought on
credit. Luke has a job with the bank, and Jenna has just completed a Health Access course
at college, enabling her to start a nursing degree course at Salford University.
You could insure contents worth £20,000 from £2.64 per week with the My Homes
Ready to put down roots as a family, the couple had looked at a shared ownership
Contents Insurance from the National Housing Federation.
scheme in Urmston just after their son was born, but it had fallen through. With Jenna
You would have no need to take out the extra cover and you will have peace of mind about to start university, and the need for space and tranquillity even greater, they
that all your house contents are covered, not just your TV! decided to look again.
Its value for your money: For more information please contact the Association. After an evening browsing on www.rightmove.com they came across the new
apartments available from Arcon Housing Association on Norwood Road, Stretford,
just 5 minutes from their current home. The four new apartments were available on a
shared ownership basis, and just 5 weeks on from first seeing them, they had moved in!
The couple applied for a mortgage for £40,000 to buy them a 25% share of the
property. The mortgage application was made on Luke’s salary alone, as Jenna would
be a student for the coming three years. The mortgage was accepted, and the family
There are times when you might need a little extra moved in. They will now pay their mortgage repayments each month to the bank, as
money for a specific purchase or to get you through a well as paying a rent to Arcon for the remaining 75% of the value. They are also of
course responsible for paying their own bills.
Jenna said: “We love our new home – everything is brand new, it is five minutes
For instance, to buy a new washing machine or to finance
Furniture re-use charities collect unwanted but good from Longford Park, and we have a fantastic big shared garden as well. Living in an
some essential home improvements. Tackling financial apartment with everything on one level makes life so easy!
exclusion is very important to Arcon. We are doing all we can quality items from households who no longer need them
She continues: “We would recommend shared ownership to anyone – it has given
to enable our tenants to manage their financial affairs better and distribute them to families that do.
us a chance to buy our own home even at a time when we only have one income while
and get credit from an affordable supplier. Furniture re-use projects work to quality standards I study to start my own career. Luke has just got a promotion, and in a few years I will
As a result, we have teamed up with Moneyline Greater ensuring the household items they offer for sale or also be earning a good salary meaning we will be able to buy more shares in our home
Manchester to help provide you with affordable personal distribution are “fit for the purpose.” in the future too.”
loans. We want you to be able to afford your repayments and There is an inspection process on all items of furniture
Short Waiting Lists
before they are offered and all refurbished Electrical items
with the Moneyline schemes, the interest rate is fixed when
you sign up and your payments will not change throughout are tested.
have your say!
the period of the loan. For example, a £300 loan repayable Furniture re-use projects sell a mixture of new and
over one year for a replacement cooker will only cost you £35 reused items. They keep prices as low as reasonably The waiting lists of the following schemes are relatively short.
in interest, with a typical APR of just 28.3%. This can mean possible and on average, the cost of buying household If you have any friends or family who may be interested please
goods from a furniture re-use project is 10-50% of the price ask them to telephone 0161 214 4120 for an application form.
that you are saving as much as £133 in interest compared to In 2006, Arcon carried out a survey to see how satisfied
on the high street. If further details are required all our schemes can be viewed
some less reputable doorstep lenders. leaseholders were with the quality of their scheme and the
For more information please visit: www.frn.org.uk or at www.arcon.org.uk
Moneyline Greater Manchester also differ in that they service provided by Arcon.
can offer loans for many different purposes to people call 0161 437 1363 The overall response was very positive and showed that Avondale Court, Manchester Road, Castleton, Rochdale 1 Bed Flats
who might find it difficult to get credit elsewhere. Just most leaseholders were fairly satisfied with the quality of the Chantry Court, Lomas Square, Macclesfield 1 & 2 Bed Flats
scheme and the service provided by Arcon. (over 55’s only)
tell Moneyline what you need the money for and they will
The survey also highlighted areas that the Association Milnrow, Rochdale 1 & 2 Bed Flats
consider it. All tenants who live in Salford, Rochdale and
needed to address including service charge calculation and Langley Court, 16/18 Upper Park Road, Salford 2 Bed Flats
Trafford are eligible to make a loan application. However, leaseholder involvement and consultation. We have looked at
St Marys’s Court, Elbow Street, Levenshulme, 1 Bed Flats
there is no automatic right to a loan and every applicant will both of these areas in detail and continue to do so as part of Manchester
be assessed individually. You can apply to borrow up to a our leaseholder action plan.
Mill Court, Shrewsbury Street, Glossop, Derbyshire 2 Bed Flats
maximum of £1000 from Moneyline, which must be repaid We will be sending out a survey again in November. Please
Fir Court, Kennedy Avenue, Upton Priory, 1 & 2 Bed Flats
within a maximum period of two years. Call Moneyline on take the time to complete this survey as your feedback is very
0161 736 6500, email firstname.lastname@example.org or visit the important to us. Arcon wants to provide a high standard of
service which is value for money at the same time.
website at www.moneylinegm.co.uk.
We will also be holding another leaseholder forum in 2009
If you live outside the above areas or would like to know
– further details will be sent nearer the time.
other sources of affordable loans, please contact ABCUL,
If you would like any more information please contact
the association representing credit unions, at Holyoake Lisa Crannage on 0161 214 4120 or lisa.crannage@arcon.
House, Hanover Street, Manchester, M60 0AS org.uk. Alternatively, please write to me at 12 Lloyd Street,
0161 832 3694, www.abcul.org Manchester M2 5ND.
St Marys Court Chantry Court
Jamaican Jerk Chicken
Arcon Standard Issue 3 Arcon Standard Issue 3
New Approach to Resident 2
Chicken Breast skinned
Marinate chicken with Jerk seasoning
garlic, salt and pepper.
1 Clove garlic crushed Cover and leave in fridge overnight
2 Lemon Wedges preferable.
Pinch of salt and pepper Bake
Arcon are keen to hear the views of all of our tenants. Uncovered in oven with a drop of Olive
We offer a variety of ways that tenants can get involved from Oil for 50 minutes. Serve with lemon
individual meetings with your Housing Officer to becoming a Serves 4-6 Wedges with a salad or savoury rice.
member of our Tenant Committee. Throughout the summer
we have tried to engage with tenants who may not usually
want to get involved. We have held several meetings in a less
formal manner around a social event. There was a very good
turn out at Blackley, and our three schemes in Stockport that Find all the house
to Nick and Marti Jackson B T A B C D E F G C
don’t usually have scheme meetings did come to see us and hold rooms: E N O M L K J I H O
have a bite to eat. of Blackley who
Toilet D O P I Q R S T U N
We also held a meeting in Gorton and Levenshulme for were married on R Y X W L O F T V S
tenants who live in our dispersed terraced housing. Bathroom O Z A B C E D E F E
9th May 2008 O L K J I N T H G R
Whilst the numbers that attended were low, the meetings Bedroom
were very productive and we will be holding more In the M M N O P S Q R S V
Kitchen A Z Y X W U V U T A
future. David Lovelady Housing Director said “we will
Lounge B C D E F I K G H T
continue to offer a variety of opportunities for tenants to get
E O N M L T I J I O
involved, and hopefully the social events will prove popular Diningroom P G Q R S E T T U R
with people who don’t usually go to formal meetings.” B A N Z Y X C W V Y
C D E U F G H C H I
Garage P O N M O L E K J E
Arcon Housing How to beat the profit Loft
Association partners making phone lines
Cellar C D E A F G R H I J
R Q R P O A N M L K
M O O R G N I N I D
Company Pay Local Rate Free Conservatory S B A T H R O O M T
companies to tackle United 0845 746 2222 01925 234 000 0800 056 7693
Mrs Pertoldi. 18 Watts Street. M19 2TR
climate change Virgin Media 0845 454 1111
0870 240 009
0845 606 0852
01752 300 300
01792 782 341
0113 338 1022
0800 953 5353
0800 085 2323
0800 028 1028 I have been a tenant with Arcon for 15 years now, as a
Arcon Housing Association has teamed up with child my parents rented a property with Arcon, I think the
Carphone 0845 454 1111 01752 300 300 0800 953 5353
one of the country’s leading energy suppliers, a service’s Arcon provide are to a high standard compared
leading green support services company and the to what I know from friends who haven’t been as lucky with
Government’s national affordable homes agency to other Associations. Myself and a neighbour recently attended
reduce carbon emissions across its housing stock by Higher-Cost Helplines a residents meeting it was our first time and we were
sending out energy efficient light bulbs to its most apprehensive it turned out to be a positive evening where we
vulnerable households. 0871: Admiral Insurance, Bell Insurance, Elephant could discuss our views regarding our homes.
Insurance, Diamond Insurance, Nikon, Tiscali I was asked to write a letter about my garden, I have never
We join the Housing Corporation, EDF Energy and eaga,
been into gardening until the last couple of years, a friend
one of the largest providers of domestic energy solutions in 0870: Apple (Tech Support), Carphone Warehouse/
got me started but the first year I neglected it. The following
Europe, to distribute the light bulbs, donated by EDF Energy, Talk Talk, DVLA, Gladiator Insurance, Lexmark, Philips, Sony,
spring the plants grew back so I thought I’d give it a try. At the
and issued to homes where tenants might be vulnerable to Zanussi-Electrolux
beginning I didn’t even want to put my hands in the soil !! now
0844: AOL, Orange, Panasonic, Sky, TV Licensing I love gardening. It was very rewarding with a little nurturing
Each household will receive four light bulbs with a life
the plants and flowers give you back a lot of satisfaction.
span ten times longer than regular bulbs and an energy 0845: Barclays, British Gas, Consumer Direct, Direct Line, People give you cuttings and you can pick up plants cheap plus
usage 80% less than a standard one. In total the scheme Eon, Green Flag, Halifax, Lloyds TSB, Miele, Npower, Philips, the birds and bees love it ! and sometimes plants appear from
aims to save 1.14 million tonnes of CO2 over a ten year Scottish and Southern Energy, Scottish Power, TV Licensing, nowhere I have plants and flowers from the birds dropping
period, which would equate to over 230,000 Olympic-size Virgin Media seeds.
swimming pools. Source: Which? Gardening is good for the soil! Give it a try.
Arcon Standard Issue 3 Arcon Standard Issue 3
Arcon takes action!
Arcon do not tolerate anti–social behaviour
and believe that everyone has the right to live
and will investigate all complaints made to us. Some cases are
resolved by Arcon simply contacting the person who is alleged
Over recent years the Government has been keen to promote mixed tenure neighbourhoods in a bid to get away
from large Housing Estates of rented properties. Housing Associations have been at the forefront in delivering
developments comprising a mix of both rented and privately owned properties.
peacefully in their home. to be commiting anti-social behaviour. Others may be resolved Rapidly increasing house prices through much of the last share can be purchased for under £40.000, with rent being paid
We have very recently been successful in obtaining two after mediation or formal warning interviews. For any case to decade has made it increasingly difficult for people to get onto on the remaining 75%, the monthly cost is below £500.00.
orders from the court to prevent Anti – Social Behaviour. be taken forward to court we do rely heavily on information the housing ownership ladder. This has resulted in a number of Two other developments are shortly due to go on the market,
We have been granted an Injunction against a tenant at Oak from tenants to support allegations. We cannot successfully different schemes being devised offering advantageous terms to 3 three bedroomed semi-detached houses in Carrington and 2
Court, Whalley Range whose property was recently searched take action unless tenants are prepared to provide us with get into home ownership, the most successful and best known two bedroomed apartments in Whaley Bridge, Derbyshire.
by police and he was found to be in possession of cannabis. the information. In both of these recent cases tenants were of these being Shared Ownership. This enables a purchaser Any existing Arcon tenants interested in moving into
We have also been granted an Undertaking against a tenant forthcoming with their complaints and a number provided to buy part of a property and rent the remainder. The cost of home ownership may well find Shared Ownership offers the
at Highgrove Court, Blackley for causing a nuisance and witness statements’. If you are experiencing any problems with the mortgage for the purchased portion together with the rent most financially viable route. Further details on any of the
annoyance to neighbours. Housing Manager Janine O’Connor anti-social behaviour please do not hesitate to contact your on the remainder works out cheaper than a mortgage on the properties mentioned can be obtained from Karen Moore at
says ‘Arcon take all reports of Anti-Social behaviour seriously Housing Officer. full value. Realising the benefits of Shared Ownership, Arcon Arcon (0161-214-4126). Karen would also be happy to arrange
entered the market some three years ago and has to date built viewings of the properties on offer.
Extra help at Thompson Court
and sold 2 developments of apartment in Shaw and Stretford. All properties are offered ready to move into including floor
Shared Ownership with Arcon enables purchasers to buy a 25% coverings throughout and kitchen white goods. They are built to
or 50% stake in the property, renting the remainder, further 25% a high standard fully complying with the current green agenda
and Wilton Court
shares can be purchased in the future until the full 100% is owned. which ensures a very high level of energy efficiency.
Following Arcon’s successful schemes in Shaw and Stretford
further developments are in hand. In Abbey Hey, Gorton there
are 7 three bedroomed houses currently on offer where a 25%
Residents at Thompson Court and Wilton Court have been receiving a little extra help thanks a special new pilot
scheme designed to improve the quality of life of some of their more elderly residents.
The two schemes consist of 52 To date Ann’s advice has been 3 bedroom Houses at The Paddock, Maypole Close, Carrington.
flats for people over the age of 55 living varied. She has arranged special taps, a New Build HomeBuy Scheme.
in ‘Category 1’ accommodation. With
many of the residents getting older,
wheelchair, shower rails and equipment
to show a lady with impaired hearing £83,975 (50% purchase price)
but not wanting to move into sheltered when her doorbell and a. She provides At The Paddock, Arcon Developments Limited has created 3 new houses for sale
accommodation, Arcon decided to pilot help with completing benefits forms, on a Shared Ownership basis. The development in situated in Carrington village and
a new scheme to give them the little liaises with Social Services and provides benefits from easy motorway access to the M60.
bit of extra help needed to keep them ongoing assessments to ensure that Each house comprises to the ground floor entrance hall, lounge, dining area/
independent and in their own homes. residents have the right equipment kitchen and downstairs cloaks. On the first floor is the master bedroom with en-suite,
The Association set up a pilot scheme in their homes to keep them safe and and a second and third bedrooms plus a family bathroom. The houses are designed
based on the introduction of a Mobile happy. to Eco Homes Very Good standard to ensure high levels of energy efficiency and they
Warden, contracted from partner Ann comments’ “It is fantastic to also comply with Secure by Design.
organisation Johnny Johnson Housing work with Arcon on this project – the David Lovelady from Arcon adds:
who specialise in accommodation for service provided means that we are “This has been a successful pilot that 2 Bedroom Apartments at Tymbark House, Wharf Road,
the elderly. Ann Broadley, has then been keeping these elderly people in their has really shown dividends. We are now Whaley Bridge, Derbyshire. New Build HomeBuy Scheme.
visiting Thompson Court and Wilton Court local community, stopping them from looking to continue to fund the scheme at
for 2 hours every week for appointments becoming vulnerable as they get older. Thompson Court and Wilton Court as well
£34,988 (25% Purchase Price) –
due for completion
with residents to provide advice and They have been so grateful to have as extend it to similar schemes for the
assistance on their living arrangements. someone looking out for their interests.“ over 55’s.
Arcon Housing Association is building a small development comprising 6
apartments at Tymbark House, 2 of the apartments are offered for sale under the
New Build HomeBuy Scheme (Shared Ownership). The development is close to
Whaley Bridge centre which provides good local shopping and public transport
There has been one new staff change at Arcon since our last newsletter. Each apartment is accessed via a carpeted shared hallway and the accommodation
We would like to welcome Loretta Rigby to our Housing Department as our new
comprises two bedrooms with a well proportioned bathroom and spacious combined
Housing Officer replacing Louise Heighway.
lounge/kitchen area. The apartments are designed to Eco Homes very good standard
We bid a farewell to James Latham who has returned to University.
ensuring very high levels of energy efficiency. They also comply to Secure By Design,
the Police approved home security standard.
Published by Arcon Housing Association
12 Lloyd Street, Manchester M2 5ND.
Telephone 0161 214 4120 E-mail email@example.com Website: www.arcon.org.uk
24 Hour Gas Emergency Telephone – Alan Chew & Co Ltd 0161 737 9393