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e-Government:
A view from South Africa
Godfrey W. Kyama
godfreyk@aitecafrica.com
Prof. Emmanuel Castello….
“Information technology, and the ability to use
it and adapt it, is the critical factor in
generating and accessing wealth, power, and
knowledge in our time.…”
Manuel Castells, The Information Age, Vol 3, Professor of Information Management,
University of California Berkeley and Member of the South Africa Presidential
ICT Task Team
Godfrey W. Kyama
godfreyk@aitecafrica.com
What is e-Government?
Process of utilising Internet based technology to
provide seamless access to government goods
and services with respect to:
e-Administration:- Govt 2 Govt - Harnessing technology
to improve public administration processes for better
service delivery;
e-Society:- Govt 2 Citizen - Harnessing technology to
integrate public, civil society and private sector interests
through processes like e-Banking, e-Procurement,e-
Education and e-Health;
e-Citizens:- Govt 2 Bizness - Harnessing technology to
improve the lives of citizens through projects like e-
Payment, integrated contact centres, etc;
Godfrey W. Kyama
godfreyk@aitecafrica.com
3 e-Huts…..
e-Government
e-Leadership
e-Development
Godfrey W. Kyama
godfreyk@aitecafrica.com
The South African Situation
South Africa has a population of 44 million people
and has a well developed telecommunications
market;
Electronic Communications and Transactions Act –
2002 – Department of Communications developing
national e-Strategy;
There are 9 provinces, each with a world class
telecommunications infrastructure;
There is one fixed line operator – Telkom SA, a
second licence has been issued and second
operator is yet to commence business;
There are 3 cellular operators: Vodacom, MTN and
Cell C having approximately 20 million customers;
SENTECH and Wireless Business Solutions have
been licensed to provide broadband wireless;
Godfrey W. Kyama
godfreyk@aitecafrica.com
Cont’d The South African Situation
South Africa has two Internet Exchanges – Cape Town
and Johannesburg with over 60 ISPs and 600 Internet
cafes;
A Presidential National Council on Information and
Communications Technology for Development
established to co-ordinate government ICT Projects and
is accountable to the President through the Department
of Communications;
An e-Government Policy (2001) has been drafted by
Government and is spearheaded by the Minister of
Public Service and Administration (DPSA) through the
State Information Technology Agency;
10 Year plan to implement e-Government policy;
DPSA’s GITO Council advises govt on ICT issues;
SITA implementing e-Government GateWay
Godfrey W. Kyama
godfreyk@aitecafrica.com
South Africa: e-Government Vision
“to leverage ICT to deliver
public services and
products structured
around life episodes of
citizens from cradle to
grave”
Dept of Public Service and Administration, South Africa
Godfrey W. Kyama
godfreyk@aitecafrica.com
From Cradle to Grave…
Typical Needs of Natural Person Typical Needs of Legal Person
Incorporation
Birth Finance
Health Subsidy / Funding
Travel Import / Export
Education Vehicle
Job Biz Development
Marriage Human Relationships
Justice & Security Sales
Properties Purchases
Environ Conditions Administration
Research Accreditation
Investment Corporate Citizenship
Tax Politics
Social Benefits Communication
Politics Research
Communication Statutory Requirements
Death Liquidation Godfrey W. Kyama
godfreyk@aitecafrica.com
e-Government: Batho Pele
Department of Public Service & Administration has
introduced Batho Pele (people first) to enable e-
Governance transform public service at provincial and
national level;
Consultation – about level & quality of public service;
Service Standards – benchmark and communicate to citizens;
Access – ensure all citizens have access to basic services;
Courtesy – treat citizens with courtesy and consideration;
Information – provide accurate information about available
service;
Transparency – ensure integrity about the provision of public
services at provincial and national levels;
Redress – accurately and with courtesy remedy mistake &
errors;
Value for money – ensure efficiency and economies of scale;
Godfrey W. Kyama
godfreyk@aitecafrica.com
IT House of Values…..
• Cost of access • In service delivery
Primary elements • Cost of delivery
of e-Government
Value
Citizen Convenience
are enabled by ...
Focussing on
these strategic
Interoperability
Elimination of
focus areas Economies of
Duplication
Security
Scale
IT Godfrey W. Kyama
godfreyk@aitecafrica.com
South Africa e-Goverment Trials..
Arts and Culture – Cultural / Language Portal;
Tourism – Tourism Portal and Network;
Infrastructure – Universal Access, Telecom Act,
Private Sector;
Law Enforcement – e-Ticketing, Mobile traffic fine
collection; Smart cards;
Health – Telemedicine;
Agriculture –BioTechnology Initiatives;
Human Resource Development – e-Education (e-
Schooling);
Governance – e-Government Gateway;
Urban and Rural Development – Pension pay points,
MPCC
Trade and Commerce – Trade Portal;
Godfrey W. Kyama
godfreyk@aitecafrica.com
Cont’d .. e-Government Trials…
Department of Public Service & Administration:
e-Administration (e-Government Gateway) - citizen
administration, planning and service delivery;
South African Revenue Services (SARS):
e-Filing;
One view of the Customer;
e-Customs
Department of Finance:
FMS: e-Accounting, budgeting and management
Department of Home Affairs:
e-Population – automated Citizen registry;
Smart card development;
Godfrey W. Kyama
godfreyk@aitecafrica.com
Cont’d .. e-Government Trials…
Department of Health:
e-Health – Telemedicine;
Department of Provincial and Local Government:
National Disaster Recovery Geographic Information System;
eResources (Land and minerals registry, territory managements)
eTaxation and revenue management (On-line taxation)
Department of Justice and Constitutional Development:
e-Justice online;
eLegislation (National Assembly online)
Department of Education:
e-Education – e-Schooling, e-Learning, Pedagogics;
National Information Infrastructure Backbone (NIIB) - Public
Service network provides the connectivity of the eGovernment
Godfrey W. Kyama
godfreyk@aitecafrica.com
Phases of Implementation..
1. Provide Information 4. Personalise Portals
WebSites & Gateways provide per Citizen
information about public services at Customisation, CRM and Business
National, Provincial & Local Level via Intelligence to enable Govt
contact centres. forecast Citizen Requirements.
2. Enable 2 way 5. Cluster Govt’s e-
Transactions Services
Digital Signatures & Encryption for New Public Service Structures to
secure transactions with Govt replace existing functions with
via Gateway & Portals. both clustered & workflow.
3. Introduce 6. Comprehensive
Multipurpose Portals Transformation
Single entry point enables Citizens Full Service Centre offerings
to transact with Multiple Govt customised according to
Depts via Gateway & Portals. individual needs.
Godfrey W. Kyama
godfreyk@aitecafrica.com
10 Year Implementation Phases
Comprehensive
Transformation
Clustering Govt’s e-Services
G2G
P
Personalised G2C
H
Portals per Citizen
A G2B
S Introduce Multi Purpose
E Portals
Enable 2 Way Transactions
Provide Information
YEARS 1 2 3 4 5 6 7 8 9 10
Godfrey W. Kyama
godfreyk@aitecafrica.com
Current Progress..2005
e-Government projects reflected in National,
Provincial and Local Govt budgets since 2003;
DPSA organises annual e-Africa Conference;
Majority of Government Depts still in Phase 1 -
Providing Information in terms of WebSites;
Limited transition to Phase 2 – Enable 2 Way
Transactions:
South African Revenue Service (SARS) - e-Filing of tax
returns;
Dept of Home Affairs – Realtime online verification of
marriage status / Smart Card;
Limited transition to Phase 3 – Introduce Multi
Purpose Portals:
National e-Government Gateway Project
CapeOnline (CapeGateway Project)
Godfrey W. Kyama
godfreyk@aitecafrica.com
e-Government Scope Projects
SA Information Technology Industry Strategy – sponsored
by Canada;
Golaganang Initiative – DPSA coordinated with Private
Sector sponsorship to provide cheap e-Access for public
servants;
HP i-Communities –
Multi-Purpose Community Centres- taking government
services to the people through e-Centres using Public
Information Terminals (PITs)– post office, banking,
immigration services etc;
SITA National Wide Area Network (WAN);
Tswane Municipality / ESKOM – Communication over
power lines;
Gauteng (Pretoria) Innovation Hub and Western Cape
(Cape Town) CapeOnline initiative;
Godfrey W. Kyama
godfreyk@aitecafrica.com
e-Government Flagship Projects
Department of Public Service & Administration:
e-Government Gateway – consolidating Phase 1 and
approaching Phase 2;
Departments - Home Affairs, Safety & Security,
Social Welfare, Public Service etc:
HANIS- Home Affairs National Identification System –
Phase 2 - converting existing paper identity records into
digital format to be replaced with smart cards containing
identity details, photographs, fingerprints etc;
SARS – e-Filing capability for citizens and
business;
One view of the Citizen- property, income, etc
Godfrey W. Kyama
godfreyk@aitecafrica.com
Cont’d e-Government Flagship Projects
Department of Education:
Khanya Project and GautengOnline – rolling our a
networked education system in the Western Cape and
Gauteng Provinces;
Department of Land Affairs:
Computerisation of the Deeds Office: Project underway.
Current capability enables citizens to seach for deeds
registration information;
Godfrey W. Kyama
godfreyk@aitecafrica.com
e-Government Flagship Projects
Department of Justice:
e-Justice – electronic content management system in court
to combat problem of „lost‟ case dockets & provide
management information to Attorneys;
Departments: Justice, Transport; and Safety and
Security:
e-National Traffic Information System (e-NATIS) - Traffic
fine payments:
Verification via Cell Phones at police roadblocks;
Enabled payment capability over Points of Sale (PoS),
Automatic Teller Machines (ATMs) and Internet Banking;
Traffic offences database link to Justice Dept;
Department of Public Service & Administration:
Development of an integrated Contact Centre to manage
service delivery issues. Access via eMail, Phone, Fax;
Godfrey W. Kyama
godfreyk@aitecafrica.com
Thank You
Godfrey W. Kyama
AITEC South Africa
godfreyk@aitecafrica.com
Godfrey W. Kyama
godfreyk@aitecafrica.com
